SunPower: Read 5,302 User Reviews From Real Homeowners

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Cheryle Seattle, WA

My install was great by Power Trip in Port Townsend, WA. My energy production seems good, but therein is the problem. Sunpower's website/App production information is almost useless. The monthly reports are often without compete data, last month or last year production #s don't match the reports given for those months when they were current and I have to cobble together information to see what's happening, mostly relying on my power company's reports. My installer has repeatedly contacted Sunpower with my and other of their customers' concerns and so far no evidence of an accurate website or app portrayal of what's going on with my system. I should be able to see real time and historic #s that are consistent and accurate and I don't.

2 years ago

Reply from SunPower

Hi Cheryle, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Phillip Seattle, WA

There was no pressure sales. I have been working with them for years getting design and financing right waiting for federal grants. PUD and L&I approved installation. It was easy, they were polite, quick, and efficient. Training was easy and I can monitor it at any time.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Chris Alexander Fontana, CA

My system was installed just yesterday, my system has even been released by my local utility yet, but I had to comment on the installation team. Beto and his crew were unbelievable in their execution of completing my installation and I truly believe it couldn't have been done better if it was done at his own home...Go Sunpower Go!!

2 years ago

Reply from SunPower

Chris, we appreciate you sharing your exceptional experience and kind words. Thank you for helping us change the way our world is powered!

May. 22nd, 2023

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David Fair Portola Valley, CA

Very impressed with the SunPower panels at 22% efficiency and 420W per panel. And their long-term guarantee of continued efficiency. I presume their copper backing will lead to promised longevity. The SunPower app lets me easily monitor exactly how each panel is performing.

2 years ago

Reply from SunPower

David, it is great to read that our panels and app have met your expectations. Thank you for helping us change the way our world is powered!

May. 15th, 2023

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Verified Customer

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Verona Blue Los Angeles, CA

Sunpower panels are doing a wonderful job at lowering our energy bill in the desert. It was such a shame to lose the power from full-day, all year sunlight, and now we could not be happier. The customer service has been good and the staff responsive. thanks!

2 years ago

Reply from SunPower

Verona, it is wonderful to read your satisfaction with our products and service. Thank you for helping us change the way our world is powered!

May. 11th, 2023

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Amanda Carlton Carmel, IN

We had an excellent experience from start to finish. We’ve had panels for over a year now. SunPower passed inspection flawlessly and has been responsive with any questions or issues I have. I love the mobile app that monitors individual panels and performance.

2 years ago

Reply from SunPower

Amanda, we appreciate you sharing your experiences with us. It is great to read that you have been enjoying your system, the app, and our customer service. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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James Denver, CO

Saves money. Company has done two houses for me and has changed my electric from$650 mth to 120 a mth. Have had it on one house for a couple of years and no problems. At first a part failed and response was immediate. Thanks solar power

2 years ago

Reply from SunPower

James, we are delighted to read you are enjoying your solar savings in multiple homes. We appreciate you sharing your experience with us. Thank you for helping us change the way our world is powered!

May. 3rd, 2023

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Verified Customer

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andre thompson Middletown, NY

Everthing works great. The app is easy to use and see what is going on. My system produces double the power I need at cheaper rates than the utility company. However I was told when I was buying the system that the utility company would pay me a marginal amount on the power I put into the grid. But they do not. So now I wish I had gotten a smaller and cheaper system.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Apr. 28th, 2023

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Verified Customer

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Anna Pacifica, CA

I would actually prefer to give feedback after a year but so far so good. Giving this rating because of having power during power cuts and because Shelli has been an amazing person to deal with, friendly and very responsive.

2 years ago

Reply from SunPower

Anna, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Apr. 28th, 2023

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Verified Customer

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Terry Johnson Rancho Cucamonga, CA

Incredible service and experience with SunPower After several months of research and consultation, SunPower stood out the most. SunPower conducted the entire solar installation from consultation to end. The overall process was easy and smooth. I highly recommend SunPower!!

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Verified Customer

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Robert Conroe, TX

The equipment is performing wonderfully. My concern is that with a loan to pay for the panels it really doesn't offer any benefit cost wise since the loan payments cover the saved cost of using solar. Even if I had bought the equipment the payback time is very long.

2 years ago

Reply from SunPower

Robert, we appreciate your review and happy to read you are enjoying your panels. If you would like to discuss your concerns please call us at 1-800-SUNPOWER (1-800-786-7693) and a representative will assist you. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Verified Customer

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Theodore Killeen, TX

Like: Told all parts are made in the USA Dislike: I have submitted previous survey and strongly suggested developing a customer liaison service between the customer who purchases SunPower products and the locality electric providers. Getting people to contribute "to" the grid should be a huge selling point between SunPower and the electric company and the shear volume would create a SunPower Liaison with bargaining ability in our behalf.

2 years ago Edited January 10, 2024

Reply from SunPower

Theodore, we appreciate your review and feedback as well as filling out the survey. Thank you for helping us change the way our world is powered!

Apr. 14th, 2023

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Verified Customer

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Paul Bangkok, 10

Our SunPower representative explained clearly all of the advantages of having a solar system installed now. I wanted to make sure the installation on our two-year old home was going to look unobtrusive from the front. It looks prefect!

2 years ago Edited January 10, 2024

Reply from SunPower

Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Apr. 12th, 2023

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Verified Customer

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Richard Cathedral City, CA

I like the fact that the panels are made in the USA. Renova was wonderful to work with. I like the fact that roofing was done in house and not subbed out. Time will tell how well they stand behind their product. So far, so good. Generation is consistent with the predictions made...I like what I see on the SCE bills so far!

2 years ago

Reply from SunPower

Richard, we appreciate you sharing your exceptional experience as well as glad that the system is meeting your expectations. Thank you for helping us change the way our world is powered!

Apr. 10th, 2023

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Verified Customer

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Lino Bracco Selden, NY

The panels are working according to the specifications and the expectations provided by the salesman. The app is great it allows me to monitor solar production on a daily basis. In addition, I am saving money on my utility bill and producing a green footprint.

2 years ago

Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service and products possible. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Apr. 7th, 2023

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Verified Customer

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Jeff Reed Seattle, WA

Very easy to work with, the staff made the entire process, from evaluation to proposal to installation painless. SunPower has been responsive to all our questions from day 1, and continues to do so even after our installation was completed.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Apr. 7th, 2023

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Verified Customer

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Kenneth West Hills, CA

SunPower is definitely the top of the class for overall solar technology and installation, as the installation process was very smooth. The SunPower installer I worked with was very professional. I am glad I went with SunPower.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Mar. 31st, 2023

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Verified Customer

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Kelly Chico, CA

So far, so good! Everything is running smooth, no issues. Only complaint is the length of time from signed contract to install. Given supply chain and labor issues post pandemic, I’m not surprised but I waited more than six months.

2 years ago

Reply from SunPower

Kelly, we appreciate your feedback and patience as well as thrilled to read that you are enjoying your system. Thank you for helping us change the way our world is powered!

Mar. 29th, 2023

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Richard Sun City, AZ

Leased solar from this company. They said they had experience with flat roofs. It proved they didn’t. They knocked out all of my electrical power, and a person had to be called up from Tucson to Sun City to fix the problem. In addition, they punched a hole through my second bedroom and the ceiling had to be replaced. lastly my solar went out several weeks ago and my bill shot up to $200 a month. Not sure exactly how long it was out, because they are not monitoring our system. When I contacted customer support for service I was given a date over a month out before they could service my solar panels. don’t get me wrong, I love solar, I don’t like the customer service. Be sure you ask are you monitoring my system or is it all on me. And secondly if I have a problem, how long before customer service shows up.

2 years ago

Reply from SunPower

Richard, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Mar. 27th, 2023

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Verified Customer

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Doris Benson, IL

I am impressed with the quality of the equipment and most of the installation work that has been completed. I have not yet been informed yet about when we connect to the grid and begin to see the benefit of solar to our energy use.

2 years ago

Reply from SunPower

Doris, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Mar. 15th, 2023

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Georgina Orona San Bernardino, CA

Shortly after Solar was installed I had a roof leak and was told by multiple roof companies the roof was not in good condition and solar panels should have never been installed. The process was great but I wish I was told my roof was not good and could have fixed it. Now I will have to pay someone to remove this and put them pack on which is costly.

2 years ago

Reply from SunPower

Georgina, we appreciate your review. Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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Richard Metuchen, NJ

Generally very positive experience. Hand-offs between Sales and Project Manager and installation teams was seamless. Project manager kept me in the loop every step of the way, and was very quick to answer any questions I had. Installation took a little bit longer than I had hoped, and during one phase of the process I didn't get very good answer from the technician. Overall satisfied thus far.

2 years ago

Reply from SunPower

Richard, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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Virginia Hoffman Meridian, ID

Blue Raven Solar was excellent to work with from start to finish. I highly recommend them even if you are only thinking of going solar and not ready to commit. After meeting with their representative, you'll change your mind and want to get started right away.

2 years ago

Reply from SunPower

Virginia, thank you for taking the time to leave a review! We are happy to have you as a customer. Enjoy solar savings!

Mar. 10th, 2023

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Kevin Denver, CO

SunPower provided excellent service and communicated every stop along the way. My only concern is they didnto good of a job with their sales pitch on covering over 100% of my annual electric usage. It hasn't been a year yet, but is looking more like I will be at a grid usage deficit.

2 years ago

Reply from SunPower

Hi Kevin, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 8th, 2023

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Daniel D San Antonio, TX

It's been a tale of two cities. Christopher S was our initial contact the first time around and the whole experience was flawless from beginning to end. A year later we wanted to add the PowerWall and a few more panels so naturally we contacted Christopher again. We signed the contract but somewhere in the gap of waiting for scheduling the installation, Christopher left the company, and the communication dropped to zero. Not only did the installation take a whole 6 months to finally get done, our original contract took a total of 2.5 months from beginning to end, but we're still waiting to have our PowerWall fully certified to finally have it operational. We're now at the seven month mark and counting from the time we signed the contract. Sunpower's product speaks for itself, another reason we chose to go with them. However, the customer service, in particular the communication with their customers, dropped off drastically within a year. I find it hard to believe our original experience relied solely on one person but if that is the case, they should've done everything to keep him on staff. I can also understand the company got a huge surge in business since the drastic winter storm in Texas a couple of years ago, but the quality in customer service should've have never been the first to feel the effects.

2 years ago

Reply from SunPower

Daniel, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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Kenrick R Saddle Brook, NJ

They do what they say they are going to do. They are very through. They install their own panels and are not sub contractors and provide great after sales service. They explain the operation of the panels and what to data to extract from the app.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 24th, 2023

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Elwood Largis Southbury, CT

The actual installation of solar panels was done by New York State Solar Farm. After installation of energy efficient electrical appliances, the panels are producing 108% of my electrical needs. farm

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Warren provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Feb. 22nd, 2023

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Denny Cooper Oceanside, CA

We enjoy the online information we get each day with our Sunpower app, showing how much energy we have produced, and how much energy we have consumed. Always wonderful to know where we stand! Any problems we have had, which have been very few have been dealt with, and fixed in a very timely matter! Thank you some power!

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 10th, 2023

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Shelly Mesko Canyon Country, CA

Sales = A Installation = C+ (Scheduling problems and repairs) Project Manager Follow-up = B (He tried his best and did follow-up) Permits = F (Permit unsigned by City - still inquiring for final signed copy) Visa Credit Card = F (never received after two months. Inquired over the next few weeks. Ticky tack process . Don't forget about your incentives that are promised. Installation was very difficult because of SunPower internal scheduling. . Broken Vents on roof and conduit painting for visible areas per HOA took a very long time to repair during rain. Crew changing in the middle of the project. Both crews were very professional and respectiful and worked very hard. Unfortnately, our two separate SunPower systems won't talk to each other which is causing some problems for months. Waiting for techs to show up who don't show up after you take the day off work to meet them. Be wary of the incentive with Visa cards. With all the Spam emails, they are very hidden. These require several steps via email and if you don't follow them, it will not be sent. I have been inquiring about this Visa incentive card for months. Still not resolved because I forgot to review an email that didn't say "SunPower" stating I needed to hit submit to verify the address which SunPower already has. I would be happy to update my review once everything has been cleared up and working properly and if I feel that the long process was worth it for the savings. It will be a year in October so this is just my six month review. For the money I feel it's a great value but it's a process so be prepared.

2 years ago

Reply from SunPower

Shelly, we appreciate you bringing this to our attention and understand your frustration. We have created a case on your behalf with our Executive Support Team for further review. Once a specialist is assigned they will reach out to you for follow-up. We thank you for your feedback and look forward to talking to you soon.

Feb. 9th, 2023

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Chris ortell

Top notch quality product. Knowledgeable sales person. Installation was a breeze however with the permit process it seemed to take forever. Happy with the solar, just wish I opted for more panels and I wish there was better integration with battery.

2 years ago

Reply from SunPower

Chris, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Feb. 8th, 2023

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Kevin Davis, CA

Paid a little more for the system but got a better quality product. From the time I signed the contract I had my system was installed in less than two weeks. It was a one day install and it looks and works great. The little things like matching the paint of the house and painting the electrical conduit so it looks clean.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 20th, 2023

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Scott Crowley San Diego, CA

Like most everything about having their system on/at my house. Expectations have been met in terms of the system and savings. Getting service from the local subcontractor for some minor repairs has been troublesome recently, but that has been the only non-positive since the system has been in place.

2 years ago

Reply from SunPower

Scott, we appreciate your feedback and review. It is great to read your expectations have been met. If you have any issue, send us a private message here on Best Company with your account and contact details or email us at customersuccess@sunpower.com. We will have someone reach out to assist you. Thank you for helping us change the way our world is powered!

Jan. 20th, 2023

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Jerry Leesburg, FL

Did a great job it did take a couple of tries, but eventually everything is working. It is saving money if used properly. But you must factor in the financing costs so the overall average was a breakeven. The real benefit was the tax break investing in my home instead of the IRS.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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Kiel Littleton, CO

I’ve had some issues with my reinstall after my roof was replaced in September. At first, 15 of the 16 panels were working and now only 6 panels are working. They are working to “fix” the issue but it is January now and I’m out $$ to help cover the cost of natural gas. Also, the critter guard was never replaced so I’m having to email back and fourth to get that worked out. Lastly, SunPower had a feature on their app that would allow the homeowner view what each panel was producing, but after submitting my complaints that the panels were not working, SunPower removed the feature. As a result, I have no way to tell of my panels are working as they should be.

2 years ago

Reply from SunPower

Kiel, we appreciate your feedback and understand your frustration. We would like to look further into this on your behalf and assign and Executive Support Specialist to assist you. Please send us a Private message here on Best Company and provide us with your account and contact information and we will have a representative to review your account and reach out. We look forward to talking to you.

Jan. 4th, 2023

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Trenton Haston Fishers, IN

Outstanding service. Had a problem with Duke's meter and how it had been connected. They found the problem and fixed it (nearly $400 in parts) and covered the cost even though it had nothing to do with them just to make sure the system worked properly.

2 years ago

Reply from SunPower

Hi Trenton, thanks for leaving a review! We are glad to hear your system is up and going! Please don't hesitate to reach out if you have any questions about your system. -Ashton P., Blue Raven Solar

Dec. 9th, 2022

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Sharon Pursell Boise, ID

The installation of our solar power took about 5 hours. The installation crew was professional, courteous and friendly. They explained the process before installation and after installation. All unused materials were removed when the were finished. Over all, it was a good experIence.

3 years ago

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richard ferraina Sicklerville, NJ

Hi my name is Richard Ferraina I just purchased Panels from Sun power They came out to install that a fantastic job the workers did a great job putting everything in neat polite and very happy with the panels they’ll finish up tomorrow and I’ll be on the grid thank you sunpower

3 years ago

Reply from SunPower

Richard, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 7th, 2022

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Linda Kirk Moffitt Colorado Springs, CO

I liked that they were thorough in the explanation of what to expect each time they came to do something. There was always someone to call, text or email if we had any confusion or concerns. They stayed in touch with us the whole process.

3 years ago

Reply from SunPower

Hi Linda, thanks for leaving a review! We are so happy your experience with Blue Raven Solar has been a positive one. Please don't hesitate to reach out to us with any questions you have about your system! - Ashton P., Blue Raven Solar

Dec. 2nd, 2022

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Cheryl Morris Ontario, OR

From my initial contact by phone, to visiting with the sales rep, throughout the permit process to the final installation I was extremely happy with the professionalism. The installation guys were friendly, professional and efficient.

3 years ago

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Tanya Hayes Zanesville, OH

EXCELLENT customer service. Very thorough, every worker made sure I understood the "whats and whys" behind everything they did. They made sure to leave my property the same way the found it, cleaned uo after themselves and were all very personable. Highly recommend doing business with this company

3 years ago

Reply from SunPower

Thanks for your review, Tanya! We are glad to have you as a customer. We are happy to hear you had a great experience with our crew. Please reach out if you need anything in the future. - Ashton P., Blue Raven Solar

Dec. 2nd, 2022

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ken morris Denver, CO

Great rep who came out ,answered all my questions and did excellent followup. A little labor intensive using on line document services- but not a deal breaker. Excellent install crew, Obviously experienced and very smooth. Courteous and done in time for us to get at a Dr, appt. Recommend highly!!

3 years ago

Reply from SunPower

Thanks for your review, Ken! We are glad to have you as a customer. We are happy to hear you had a great experience with our crew. Please reach out if you need anything in the future. - Ashton P., Blue Raven Solar

Dec. 2nd, 2022

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Jull Lindsey

The representative was personable and friendly. He presented all details in easy to understand language. He was always available for questions and had the answers we needed. The installers were quick and efficient and cleaned up after themselves

3 years ago

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Jim Fulton Commerce City, CO

Everything went fairly smooth from beginning thru install. Only hitch is someone forgot the critter guard on the install day. Will need to return to install but otherwise , ok. Now waiting for city inspect and power company meter and blessing to turn on.

3 years ago

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Sean Zernickow Monument, CO

Very fluid company to work with. Communication throughout the process was good. There were a few minor hiccups, but was not related to their work. Sales Rep was responsive to inquiries and provided back up information. First time we ever went to solar, but would highly recommend.

3 years ago Edited November 2, 2022

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Jim Meeks Cincinnati, OH

Extremely friendly. Extremely honest. Did everything they could to make the process as easy and painless as possible. Did what they said they were going to do and cleaned up after themselves. The panels look amazing and I'm hoping for big returns on investment 🙂

3 years ago

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Janine Jannicelli Wake Forest, NC

Wonderful experience with this company! Workers arrived on time, were neat, conscientious of time and their surroundings, and completely cleaned up afterwards. They were polite, respectful, removed their shoes before coming into my home, and did a fantastic installation too ! I would recommend Blue Raven to anyone looking for Solar !!

3 years ago

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Sathvik Aithala Portland, OR

Great experience all the way through. Installation took less than half a day, and all the work is clean and tidy. Crew 4 went above and beyond, and notified me of some issues with my breaker box and how to fix it. Would highly recommend Blue Raven. Thanks to Matt, Dylan, and the rest of Crew 4!

3 years ago Edited August 24, 2022

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Luke Abercrombie Charlotte, NC

The folks at Charlotte Team 3 were awesome. They work quickly, efficiently, and were all very polite. As the job was wrapping up, they gave me a rundown of what to expect next and what I'd have to do to get everything up and running.

3 years ago

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Toni Hessevick Oregon City, OR

I interviewed 3 solar companies and chose Blue Raven. I was very impressed with Blue Raven. All staff were profession and courteous, that includes the sales person, office staff I spoke with, electrician, and installers. Can hardly wait for the next steps like city inspector and PGE new meter so the system can be turned on.

3 years ago

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Neoma Ramseyer Gresham, OR

Dylan, Adrian and the rest of installation crew 4 were great! They worked quickly and kept things clean. They also took the time to explain the process so we, as homeowners, understood the system, how to navigate our new solar breakerbox, etc., and what to expect next. We are very pleased with our service from Blue Raven Solar!

3 years ago

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