SunPower: Read 5,302 User Reviews From Real Homeowners

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Ron - Kingman, AZ Kingman, AZ

Had solar from SunPower in a previous home and always enjoyed good service and very low electric bills, less than $10 per month.

5 years ago

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Robert Bradshaw Round Rock, TX

Great experience from sales, design, install, and service. I like watching how much energy I'm producing in the SunPower app.

5 years ago

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Steven Fresno, CA

Good price, good quality, good warranty, the system was installed quickly and works great. Was up and running within two days

5 years ago

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Kyle

They have been very helpful through the process. The only fallback is some clarity when it comes to their financing (how it works) in general.

5 years ago

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Joe

The Sunpower solar panels have worked for a year now with no issues and the power output has more than exceeded expectations.

5 years ago

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KevinM

I gave 5* for the solar panels and accessories. The SunPower app, however, still needs a lot of work (although it has been more reliable lately)

5 years ago

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Mark

I checked the first PG&E bill after installed and calculated. ROI is less than 10 years which I was told before installation.

5 years ago

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stephen a

excellent customer service and follow-up throughout the process, professional installers but never received final review of system once it was installed

5 years ago

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Satisfied customer

Our SunPower solar panels provide are a product we can trust to last because SunPower promises to monitor and warranty its product for 25 years

5 years ago

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Luis

no issues so far. they have been very helpful when I need ther assistance. They have answered all my questions every time.

5 years ago

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John Murphy

I didn't deal with them directly but the company that did the installation is very professional. In my opinion they wouldn't use just any solar panel company.

5 years ago

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Anonymous

Great customer service and quality! From beginning to end we had a great experience speaking with honest staff the whole way through.

5 years ago

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Phil

Excellent customer service, thorough top-notch installation. Polite, respectful, knowledgable staff, and great reputation.

5 years ago

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Srikanth

Very good service . Sales Rep given full details about the Sun Power Solar panels .Install and all other thing went very good .

5 years ago

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Josh Ames

The information provided before, during and after installation were complete and accurate. Their response to my phone call were prompt.

5 years ago

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George H

SunPower has quality solar panels and everything has worked exactly as advertised. I'm very happy with my panels and the ability to monitor them.

5 years ago

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Cowboy13

There are too many times my app doesn't give me my info because the system is not functioning properly. If I delete the app and start over that usually gives me access again. Very awkward to do all the time.

5 years ago

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Truthwinds

Excellent installation. Excellent products that exceed promised production. Yet digital web sites for billing and monitoring that are in serious need of upgrading.

5 years ago

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Jeremy Helms

Only getting 4 stars because it hasn't been long enough for 5. Can't really rate because it's only been 3 (winter) months. I have already recommended you twice.

5 years ago

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Anonymous

They were not pushy. They completely out system always on time. Our system is operating as estimated by their representatives.

5 years ago

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Jack Ayers

Their product, albeit maybe too soon to evaluate, appears to be productive there are some communication issues that need to be worked on to be improved.

5 years ago

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Alan Johnson

The price was higher than others, but you get what you pay for. Fast professional installation and now everything is working perfectly .

5 years ago

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Anonymous

The solar panel system installed on my house 15 months ago seems to be working fine and I am receiving the benefits from it as promised

5 years ago

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Tesla Powerwall

Met expectations, delivered excellent product, and installation was seamless. Very happy with our Tesla Powerwall battery!

5 years ago

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Charles Wickham

What I was presented as being , the savings has not been the reality. It taken the Team , SEVERAL TIMES to get the , roof pictures and measurements to the Factory . Project completion went way past the , Quoted completion DATES. The Phone numbers for the original , local Company NO longer exist.

5 years ago

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Ellen Fenichel

Very easy to work with. Everything went as described. Haven't had first annual true-up yet so I don't know if production will be as expected.

6 years ago

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Mike D Chico, CA

Did everything that they promise to do. We'll wait to see how the pedals work after 1 year to give them a 5. But so far everything is working out great.

6 years ago

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Tuti Mills

Love power from the Sun, it's clean and free, and charges my electric car. Would like to reduce dependence on oil and gas.

6 years ago

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Jacquie Mallard

Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.

6 years ago

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SlowJim

I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.

6 years ago

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Craig

1. Highly professional. 2. Easy to do business with them. 3. Provides all the information you need to make an informed decision.

6 years ago Edited January 10, 2024

Reply from SunPower

Hi Craig, thanks for leaving a review of your experience. We really appreciate it! Have a great day.-Maddie E., Blue Raven Solar

Sep. 7th, 2020

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Drtk

prompt service-helpful customer service. After one yr there was a roof leak by the panel after a storm and they repaired it promptly.

6 years ago Edited January 10, 2024

Reply from SunPower

Hi Dirk, thanks for the review. We really appreciate your support during this time. Have a great week!-Maddie E., Blue Raven Solar

Nov. 24th, 2020

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Kris England

Great customer service, everything was explained in a understandable manner. They kept me informed with each step of the process.

6 years ago Edited January 10, 2024

Reply from SunPower

Hi Kris, thanks for taking the time to review your experience. We really appreciate it! Have a nice day.-Maddie E., Blue Raven Solar

Jul. 31st, 2020

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Iyer

I am pleased with the performsnce. The salesperson explained the process well and all staff involved were very good to deal with.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Iyer.

Feb. 20th, 2019

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Corey

Every part of the process was simple and extremely thoughrough. They made sure we were aware of every step along the way.

6 years ago

Reply from SunPower

Congrats on going solar, Corey!

Feb. 20th, 2019

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Anonymous

Great product and excellent knowledge with the sales team. I like the warrenty and that they have the backing that I did not see in other products.

6 years ago

Reply from SunPower

Thank you! You're correct, we offer a best-in-industry 25-year power & product warranty that covers your entire solar system, unlike other companies who may have different warranties with different terms and may require you to work with multiple hardware companies.

Mar. 1st, 2019

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Ken Scottsville, NY

We get more solar from a smaller grid of panels than any other vendor offered. Lease processing through or bank is seamless and works well

6 years ago

Reply from SunPower

Thanks, Ken! Yes, our world record efficiency panels make more energy in smaller spaces, so they're great if you have a small roof or want a smaller solar footprint. Thanks for choosing SunPower.

Dec. 19th, 2018

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Wayne DeLeeuw

I loved the sales team (Alex) from the Orlando Home Improvement show. On site the day of install and solved an issue when the installers put screw in out newly installed metal roof. Now several months into the install and operation they change their billing, out sourced, to another company. Now it is our problem to change and setup our automatic payments to another company. And guess what, to start out we are late in making payments. No the automatic payment out of our credit union cleared on 7/10/2024 the payment due date. Sunpower has no idea where it is. Awesome transition SUNPOWER!!!! YOU ARE RIGHT THERE WITH THE BULLSHIT SOLAR COMPANY WE HAD IN CALIFORNIA, Green day. AT THIS POINT DID NOT THINK ANYONE COULD MATCH THEIR INEPT ABILITIES.

1 year ago

Reply from SunPower

Wayne, we're sorry to read that you are currently experiencing billing issues and would be happy to help. Please send us a private message with your account and contact information and we will pass it along to our Finance Team for review and handling. We appreciate you bringing this to our attention and look forward to talking to you.

Jul. 25th, 2024

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sharon b

The installation crew was right on time, thorough, courteous and knowledgeable. The crew left no mess. They answered all our questions and let us know the next steps in the process of inspection by Blue Raven and the city, installation of a new meter and start up by our utility. Couldn’t ask for a better installation experience.

1 year ago

Reply from SunPower

Thanks Sharon! We are so glad you're enjoying the solar process. Please feel free to reach out if we can help in the future! - Brenden B., Blue Raven Solar

Apr. 18th, 2024

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Leslie Hubbard Bonney Lake, WA

Blue Raven Solar was a great company to work with for my Solar Project. They are very professional and knowledgeable. They made sure all my questions were answered and they kept me informed of all the steps along the way. I would highly recommend using them for your solar project.

1 year ago

Reply from SunPower

Thank you for leaving us a 5-star review, Leslie! We appreciate your kind words and are happy to see your interactions were positive. We appreciate you as a customer and your recommendation, enjoy your solar savings! -Brenden B.

Feb. 5th, 2024

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Ethan Furman Pasadena, CA

I had a great experience with SunPower. Very high quality panels, excellent warranty, and great savings compared to what I’m paying for with the utility. Given SunPower has been in business for decades, I feel very comfortable using their products.

1 year ago

Reply from SunPower

Ethan, we're so happy to read that you have had an exceptional experience and that your system is meeting your expectations. Thank you for helping us change the way our world is powered!

Feb. 1st, 2024

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Doug Brandon White Lake, MI

You folks have done an awesome job !!! Thank you for a very positive experience so far with Blue Raven Solar. Also make sure my sales rep James is well taken care of he has been very supportive all the way. My installation team was well equipped to make our installation and answered all my questions while working. Thank you

1 year ago

Reply from SunPower

Hi Doug, Thank you for your positive review! We love hearing that your solar process was smooth from the initial sale all the way through the installation! Enjoy your solar savings! -Brenden B.

Jan. 18th, 2024

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harrisonaslami

Blue Raven Solar was professional and helpful the entire way from getting the estimate through install. Panels look great, I got 28, and my install was done in just a few hours. Can’t speak highly enough of Jared S and his install team, they did a great job, were helpful, and cleaned up everything. The electrician, Rain, was excellent as well.

1 year ago

Reply from SunPower

Thank you for taking the time to leave us a positive review, Harrison! We are glad that everything is looking great and our crew did a professional job! If you have any questions, let us know! -Brenden B.

Dec. 26th, 2023

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Christian M Gonzalez Moreno Valley, CA

Positives -Good quality. They follow up through the process. Personalized assistance. Negative. Process took longer than expected; 8 months total. The app is very limited on information in comparison with the sample that the sales representative showed to me. For example, it does not give you information in production per panel, and tells you how much power your system produce, but not how much power you use. It was the most expensive quote that I found. OVERALL, it was a good experience, and they pushed back the payments scheduled until the panels were installed, but the app is way more limited than the sample that it was presented to me. If I knew that ahead of time, that was going to be a deal breaker.

2 years ago

Reply from SunPower

We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. The My SunPower app is still in its infancy and constantly being improved upon by leveraging valuable feedback like yours.

Dec. 5th, 2023

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Todd Pedretti Denver, CO

We had out install in May of 2021. Everything went as planned. We have not had to pay for electricity since it was installed. We actually have received money back for over production. Not much but it is nice to know the system is working as they promised.

2 years ago

Reply from SunPower

Hi Todd, Thank you for taking the time to come back and leave us a positive review! We love hearing from customers who have been able to see the long-term benefits of going solar! If you have any questions, don't hesitate to reach out! -Brenden B.

Nov. 28th, 2023

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Ross MacKinnon Ashburn, VA

The crew did a wonderful job installing. It is all top notch equipment and I am enjoying trouble free energy production. They were very helpful through all phase of the project and handled the permits and scheduling without any effort on my part

2 years ago

Reply from SunPower

Hi Ross, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Maddie B.

Oct. 11th, 2023

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Pamela San Diego, CA

My Husband and I are thrilled with our system so far.........it's only been a little over a year since installation. Our SDG&E true-up was $52. We used the air conditioner everyday is was hot last year! We should have done this 3 years ago. Thank you

2 years ago

Reply from SunPower

Pamela, your feedback is truly appreciated. We are so happy to read your satisfaction with your decision to go solar. Thank you for helping us change the way our world is powered!

Jul. 31st, 2023

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Barbara Beck Huntington Beach, CA

Took 6 months from starting to work on the Proposal to getting the system installed. Getting them to fix the broken monitoring system took 2 months and they said that I wouldn't lose the previous months of data, but I did. 30 days after initial install your only option is to go through their customer service. That required hours on hold and repeated phone calls. It was epic getting them to fix a system that was installed 4 months earlier! This is my second SunPower system. I wanted to replace my older string inverter system which was SunPower equipment. From the beginning of the process (not my first time putting in a solar system!) it was difficult to get them to figure out I wanted my older system removed and a newer micro inverter system installed. It's like they just weren't setup to handle that. Good thing I'm educated and can read drawings! The first solar system from initial meeting to install, took less than 2 months using a Solar Contractor. I never expected this to take so long. I will say I was very pleased with the financing option!

2 years ago

Reply from SunPower

Hi Barbara, we're sorry to hear that you had you some issues and appreciate you bringing them to our attention. We are however glad to hear you are happy with the final result. If you have any other issues or questions please send us a private message here along with your account and contact details and we will happily have a specialist reach out to assist you. Thank you for your feedback and for helping us change the way our world is powered!

Jul. 27th, 2023

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Scott LA

The salesman Tracy T was amazing! He helped me pick the right size system for my home. And the rest of the crew was great and efficient. My whole job turned out perfect !! Thanks Scott R and your team for a job well done !! Scott

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Mark Quincy, IL

Still working on a small paperwork error on their end, but we are extremely happy with our system and the first 30 days of production. It was wonderful to open our electric bill and it was $10 vs $500!! I’ve referred to many friends and family.

2 years ago

Reply from SunPower

Hi Mark, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 19th, 2023

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