SunPower: Read 5,303 User Reviews From Real Homeowners

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Judy Marino Mineola, NY

Purchased 12 panels from third party dealer Energy By Choice Northport, Long Island , NY. I have no complaints, From my initial phone call to finish was an good experience. Purchased outright, w/ the 25 yr. warranty for my home, produces the kilowatts it was designed to do. Pay $11.00 a month electric bill for utility access, and they pay me back $25.00 at the end of the cycle for overage. I make 1 payment of $110.00 for the year whats not to enjoy!!!

8 years ago

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Paul E. Boehm San Jose, CA

We have had a SunPower System installed for 3 years and we have nothing but outstanding comments to make. System has worked flawlessly and efficiently over the years meeting all our needs. Company salespeople and installers were just tremendous. SunPower provides routine daily and monthly monitoring with reports. System + panels are the best made in America. I can't say enough about the elimination of our energy bills and satisfying feeling of producing our own electricity. SunPower is just outstanding in service and equipment and staff!

8 years ago

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Treina Siegel Ladson, SC

Blue Raven Solar! I worked directly with Utah for all my requirements. I have had them installed since April of 2017. I can contact them any time I have questions. The only issue I had was their Summerville Representative, that's why I went directly to the Main Office. The crews were professional and fantastic. To this day 1/5/2018 I am very satisfied with their products and customer services in UTAH!

8 years ago

Reply from SunPower

Thank you for your review Treina! Thank you for your working with us! If at any point you need to reach out about your system, never hesitate to call! We're always here to help. Welcome again to the Blue Raven family!

Nov. 19th, 2018

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Ray Stockdale Los Banos, CA

I purchased my SunPower system over a year ago and have had no problems since the system installation. My electricity bill has been reduced to about $25.00 a month. Many of my neighbors with equal home size have twice the number of panels my system has. SunPower panels are very efficient and have a 25 year warranty. Easily one of the best systems out there.

8 years ago

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Jim Holloway Upland, CA

I had an incredible experience with SunPower. They worked with me to figure out how many panels I needed and kept me informed on every step and completed each step as outlined and met with the inspector on each inspection. They got my work done from start to finish under a month. I love the 25 year warranty. This was an EXCELLENT experience from start to finish and great follow up on explaining my SCE bills and follow up to make sure I was getting everything I was expecting. This could not have been any better.

8 years ago

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Dave Gwynn Concord, CA

Sun Power installed my 12 panel 3.9 KW system 2 years ago. They designed the needed KW system perfectly and the net metering system has resulted in an electric cost of $10/month (the amount required to stay connected to the grid). I am saving $150/month which, as power costs increase, will recoup my total costs over 6 years at which time I will have free electric power. I like being my own power company!!

8 years ago

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Richard L Maudlin Henderson, NV

Research has indicated thatvSun Power Solar Panels are the best in the industry. Company who installed panels did a reasonably good job. However, before the end of the first year of service, had to call to get system down resolved. This occured 3 times over 4 month and replaced one inverter twice.. Finally had to completely rewire my panels and replace one inverter twice. Since then, have had flawless operation. Sun Power panels have provided 100% of my power for 4 years. Installer has went though Capter 11 and service has since degraded. Not happy with installers support since filing Chapter 11.

8 years ago

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Steve Brumm Lodi, CA

Installed system on my home roof in Dec 2016. The system has worked as promised. The system is producing more energy than I use which is great. The online monitoring system is awesome. I like the USA made panels which have more watts per panel than the typical China made panels which means less panels on the roof. I would recommend the dealer I used. Lodi, CA.

8 years ago

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Cyndi Ahlgrim Sun City, CA

WE have had a great experience with SunPower!!! Pell is who they used for installation ...they did a fair job...broke more roof tiles then we would have liked but they reimbursed us for the damage. Customer service has been excellent anytime we have called our problem has been resolved pretty quick. Our monthly bill is what we were told no increases for anything else, and Edison only gets a couple bucks a month with our end of year bill under 300.00. all in all great experience..

8 years ago

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Tom Creswell Bakersfield, CA

Service is excellent. They kept me informed as we covered each step on installation and permitting. Regarding financing, I got a 10-yr loan that was almost the same monthly payment as my former electric bill. Service since installation is great (2 yrs in service). They are watching the performance. The communications module had some problems, but they were on top of reporting it and fixing it. No complaints.

8 years ago

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Mark Cacioppo

Great panels and great company! I spoke with many and after listing to all the other companies shoot at each other in criticizing all the competitors, many of which actually handled Sunpower panels themselves, I went with the panel and the dealer who made the presentation that remained the most professional and provided me with the best communications! I love my system! I used a well reviewed company called Solar Concepts! A PHENOMINAL TEAM!

8 years ago

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John Slayton Duarte, CA

Reading down the recent reviews, I have to conclude that it's all about your local installer. Sunpower is a vertically integrated operation--you can't buy the parts and do it yourself. You have to contract with a Sunpower approved installer. In my case the installers were reasonably good. However, today both of them have gone on to other things. That suggests a problem within the corporation. My (nominally 2KW) system was turned on 6 years ago (June 16, 2011). Over that period of time it has produced about 200 KWH more than I have used. The remote monitor readout quit years ago, but it was totally superfluous anyway, so I have never bothered to get it fixed. After months of use here in Azusa, CA, I decided to spring for a Sunpower installation for my mother in Sierra Vista, AZ. Our experience there is similar to here; the panels and inverter seem to be rock solid and output seems to be as represented.

8 years ago

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Sharon

SunPower explained exactly how many panels I needed , where the panels were going to be placed and I received a 25 year warranty on panels and labor. All of my questions about how solar system worked were answered promptly. I especially like being able to access system and monitor usage online so I k now that system is working. I am not suppose to have to pay more than $37.00 a month for electricity. Bills have averaged $151.00 per mo. So far so good!

9 years ago

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Paul Palm Sublimity, OR

Blue Raven is a remarkable company. We just completed the installation process and inspections! A positive personality abounds with expertise from all staff dealt with. Throughout a complicated process in our state, Blue Raven took personal care of our applications, installation and permitting, and inspections (many of those) with high professionalism and knowledge. I highly recommend Blue Raven.

9 years ago

Reply from SunPower

Thank you for your recommendation Paul! With each state having its own unique path to go solar, we do our very best to make sure that the solar process is as easy possible for our customers! We're thrilled to hear that you had a great experience. Please let us know if there's ever anything we can help with. Welcome again to the Blue Raven family!

Nov. 19th, 2018

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Patrick Ryan

My solar system was installed 5 years ago in Bakersfield by "Sun Solar" utilizing Genuine SUNPOWER PANELS. It gets real hot here in Bakersfield. My typical former $ 500 to $800 per month Electric bills now average about $ 10. I keep my big house cool in the summer and save a fortune. I was a bit nervous before I tool the leap of faith and agreed to SOLAR> I am very Happy !

9 years ago

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Pat Haidet Pomona, CA

We had SunPower for approx. 4 1/2 years. The installation as done on time. The job was very professional and the installer was very friendly. At first we figured the pay out would be 10 years, now it looks like it will be closer to 8 years. ( we paid cash for our system). Have had a couple of minor issues with communications with the internet but was solved in a timely manner with NO cost to me. I would highly recommend SunPower to anyone.

9 years ago

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Kaili Jones Summerville, SC

Blue Raven Solar has been the best company to work with during my entire solar process. Their customer service is AMAZING and I know because I've spoken with many other solar companies and they all paled in comparison. Their installation was smooth and pain free and it looks so much better than any others in the neighborhood. All black panels with none of that metal conduit exposed. I strongly recommend Blue Raven.

9 years ago

Reply from SunPower

Thank you for your review Kali! We're so thrilled that you've had a great experience. We really strive to make our customer's experience fantastic! Please let us know if there's ever anything we can do to help. Welcome again to the Blue Raven family!

Nov. 19th, 2018

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paula farha Palm Desert, CA

Purchased Sun Power Panels 3 years ago and besides a few hic-ups with the installation, I am very satisfied. Renova Solar put them in and has followed through with cleaning the panels. Also very satisfied with the amount of savings in energy. We just have to keep the utilities out of our backyard. Would highly recommend. Palm Desert, California

9 years ago

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Bill Youngson Bronx, NY

I have a Sunpower solar system in place for roughly 1 yr. its a 12.81 KWP 42 panel system . We purchased it using grants and such through NYS. Our Company EmPower of Island Park NY did an outstanding job.. Fair pricing no gimmicks. Excellent engineering both UL & and power company were impressed.. 1 yr trouble free. peace of mind.. we generate power from sun up to sun down and we have and east west facing roof.. Highly recommended..

9 years ago

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David Blakey San Diego, CA

My house had 10 SP panels on it when I purchased it and I added another 20. The dealer was Baker Solar electric and I could not speak more highly of them. I was kept apprised of the process constantly and the installation was wonderful - no on roof pipes compared with a neighbor who used a different company and whose system looks awful. Highly recommended.

9 years ago

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Jason Paskett Bell, CA

I have been happy throughout the whole process, from our first sit down to the intstal and then turning on the system! After our initial sit down I called my consultant up and told him that we will not be going Solar at this time. The way he handled that info and what he had to say, had me calling him back about a week later, telling him we were ready to move forward with Blue Raven. Blue Raven was not the only Solar company we sat down with but I am very pleased we had chosen them.

9 years ago

Reply from SunPower

Hi Jason, thank you for your review. We are glad to have you at Blue Raven Solar. - Abigail W., BRS

Dec. 16th, 2020

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Annie Chase West Jordan, UT

I have been very happy with Blue Raven Solar. They did a great job explaining the process and getting everything started. Customer Service was very helpful any time I called. My only issue was once my panels were installed, nothing happened for two months until I called to follow up. I guess the power company had come out and need my breaker box updated. I understand that Rocky Mountain power isn't the best communicator, but I would think that Blue Raven would have some sort of process in place to follow up with me or the power company after a period of time of no contact. Once I called to check on the progress, the problem was quickly identified and resolved and now I am up and running!

9 years ago

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Dave Moore Redondo Beach, CA

After researching several companies we decided to go with RESTART Solar for our 4KW PV system. We chose them for two main reasons: they use the best materials and components and they were very knowledgable and professional. First off they installed panels made by SunPower. The panels themselves are bit more expensive than other brands but they are American made and more efficient. The SunPower system delivers with 12 panels compared to overseas made panels needed up to 18 panels to deliver the same amount of power. That means you buy fewer panels and use your limited roof real estate more efficiently. Because you're buying fewer panels the total system cost is a little more but you get a much better product! installation looks great and everything was done properly with attention paid to how well it looked and how well it worked. Jon and Kyle guided us through the process and did everything from getting the permits to getting the inspection done after the installation. Our panels have now been producing sun energy for 6 months and we're very pleased with a “zero” SCE bill now! I can't say enough about our positive experience with installing SunPower panels from RESTART Solar!!!

9 years ago

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Jack Bronx, NY

Blue Raven solar process from sales rep to notary to install to billing, it have been a completely smooth process. They delivered exactly as promised ... Time lines were good, install crew professional, customer service no problems to date! I highly recommend Blue Raven Solar to anyone new to the solar game because they don't play games just deliver a great product!!!

10 years ago

Reply from SunPower

Hi Jack, thank you for your review. We appreciate your business. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

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Terry and Jordan Neri Chico, CA

The professionals at AES Sun Power in Chico, Ca were terrific from the initial sales call to the completed project! We had to put up a dedicated structure for the panels, and AES handled everything from the design through the construction. Each day, workers left the property in immaculate condition. Everyone was knowledgeable, patient with our questions, and very professional in every aspect of the work! They exceeded our expectations and we are very happy with the result.

10 years ago

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Tina Sacramento, CA

The whole staff was very knowledgeable about the different systems out there without ever "bad talking" the competition. The installation was done in a timely manner and on time. The crew was awesome and made sure they left our property the same if not better than before the install. The customer service is great. Had a problem with the monitoring and a service tech was out within an hour and solved the problem. I would definitely recommend Sun Power to everyone! They are the best hands down.

10 years ago

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Jeremy Williams Indianapolis, IN

Just wanted to drop a quick note about my fantastic experience with Blue Raven Solar. From the get-go, their customer service was top-notch. The team was super friendly and always there to answer my questions – felt like I was chatting with friends who really know their stuff about solar energy! The installation process was a breeze. The crew was professional, efficient, and they left no mess behind. Honestly, it was impressive to watch them at work. My system was up and running in no time, and I couldn't be happier with the results. Big shoutout to everyone at Blue Raven Solar for making this journey into solar energy so seamless and enjoyable.

2 years ago

Reply from SunPower

Hi Jeremy, Thank you for taking the time to leave us a 5-star review! We love to hear that you have positive interactions along the way, topped off with a smooth process! If you have any questions in the future, please don't hesitate to reach out. -Brenden B.

Feb. 2nd, 2024

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DIY Guy Cathedral City, CA

SunPower manufactured my solar panels and incorporated the converters and all electrical components of my residential solar panel installation which has been working reliably and efficiently for over a year. They also arranged for the loan financing for my solar setup, which remains for 25 years at a low interest rate and monthly automatic payment. Their servicing of this loan has been good thus far. Finally, they provide a full, no deductible, 25 year warranty of the panels, which I have not had to use as of this date. I recommend SunPower for the quality of their equipment, warranty, and loan servicing. All transactions have been seamless so far.

3 years ago

Reply from SunPower

We appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Mar. 22nd, 2023

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Ray Patron Olympia, WA

I live in Washington state and they designed a solar power system that is able to give me over 100% of my power needs. Super professional solar reports and system proposal. Getting solar from Blue Raven Solar was so easy. The sales consultant got me pre-approved in 2 minutes for financing at 1.99%. They do everything, process permits, HOA paperwork, schedule city electrical inspection, coordinate with the utility company to change the meter for solar, and the sales consultant who always answered or return my calls was also the project manager which was helpful in getting any project status updates right away.

3 years ago

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Gary Dawson Denver, CO

Blue Raven did a good job of estimating how much solar we needed/could produce. 6 months in, we're producing more energy than using in the house. Their customer service has been great. There was a couple of issues with install--the roof inspection said our roof was fine, but when the crew showed up they saw some missing shingles that caused us to hold off and replace the roof (side note, insurance covered). That pushed back the install, but the install itself went smoothly. So I'd probably go with 4.5 stars. They also had an incentive program that covered the first 18 months of payments and they've been covering that with 100% efficiency.

4 years ago

Reply from SunPower

Hi Gary, thank you so much for taking the time to leave us a review. I am glad that for the most part you've had a good experience working with us! I'm sorry about the situation with your roof, but I'm happy to hear it all turned out okay in the end. Please don't hesitate to reach out if you need anything! - Brie R., Blue Raven Solar

Aug. 3rd, 2021

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David

There were some follow up issues that had to be addressed after the installation, and they were addressed well. Seems to be working very well and as advertised.

2 years ago

Reply from SunPower

Hi, we are ecstatic that you are enjoying your panels so far. It is nice to hear you had a great experience and were provided excellent support. We are glad that see that the concerns you had before have been resolved. If you need anything in the future, please get in touch with us for help. Thank you!

Jul. 25th, 2023

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Verified Customer

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Anonymous

I don't deal directly with Sun Power, I deal more with Ambrose Solar and I don't like them. So that is the unfortunate events I deal with. I don't have any issues directly with the equipment. It's working just fine.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Verified Customer

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Madhusudhan

There was one minor adjustment, but they were really helpful. It was very quick, but since time there was some stuff that they didn't discuss with me enough so that I had to correct later. It's working really well.

2 years ago

Reply from SunPower

Madhusudhan, your feedback is sincerely appreciated. If you have any additional questions or issues we can assist with please send us a private message and we will be happy to assist you. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Sergio Herrera Visalia, CA

I contacted SunPower for customer service regarding the app not working correctly for the panels I purchased from them, 2 different times. They have yet to reply to my emails. Their communication about my project from start to finish was horrible. It took 5 months for the system to be installed from start to finish. I was also promised $750 from a promotion SunPower had going on for 1st time installers. I have yet to receive it.

2 years ago

Reply from SunPower

Hi Sergio, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 19th, 2023

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Verified Customer

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Salvador Antelope, CA

I would give you five stars for right now I’m giving you three I think professionalism and attitudes is a big factor and also being there for your customer not just for your company.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 19th, 2023

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Verified Customer

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Rahmatullah

The installation process was a very unexplained and the timing was very unfortunate. It was not a good process and not a good experience. The customer support was very poor.

2 years ago Edited January 10, 2024

Reply from SunPower

Hi Rahmatullah, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Verified Customer

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Stephen San Diego, CA

Performance, low degradation, monitoring and installation were top notch. Price was higher than others, but 25-year all inclusive warranty made it worth it.

2 years ago

Reply from SunPower

Stephen, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jun. 28th, 2023

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Verified Customer

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Teng Xiong Sacramento, CA

The initial consultation, the installation, and the post installation inspection was great. Very happy that we chose SunPower.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Martin

I thought the communication was great and their execution was even better. At this point, it's doing a very good job providing energy for my home.

2 years ago

Reply from SunPower

Martin, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Matthew

The team is responsive. They were able to get answers pretty readily and quickly back to me. If there was an issue it wasn't usually with them.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Kelly Merrill St. George, UT

After a few technical glitches early on with the app, the solar panel system and the app have worked flawlessly. SunPower was very responsive to any questions I had.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 7th, 2023

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Verified Customer

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Carole Menifee, CA

I like the cure they took installing the solar panels and equipment. They were very friendly and explained what they were doing.

2 years ago

Reply from SunPower

We're glad to see that you had an amicable experience during your installation, Carole. Thank you for helping us change the way our world is powered!

May. 22nd, 2023

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Verified Customer

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Karl Seattle, WA

There's lots of good information provided from the company. Seamless and flawless. It is producing all of the power that was forecasted.

3 years ago

Reply from SunPower

Karl, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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Wright Ben San Marcos, CA

They were very good with us. They were responsive. They were very good. They were very quick and prompt. They seem to work very well.

3 years ago

Reply from SunPower

Wright, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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Bonnie Goodyear, AZ

When my equipment failed, they were the first ones here to help me settle the equipment, getting it fixed, and they compensated me for the loss of power.

3 years ago

Reply from SunPower

Bonnie, it is great to read that you received exceptional service. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Verified Customer

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Anonymous Chico, CA

When they installed it, it was great, it went well. It's winter time and I haven't been getting the amount yet, it's new, so I'm waiting.

3 years ago

Reply from SunPower

We appreciate you sharing your exceptional experience. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Verified Customer

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Alan Staten Island, NY

I like the way they installed everything. All the pipes were hidden, when I see other companies, they're all out in the open.

3 years ago

Reply from SunPower

Hi, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Welcome aboard!

Feb. 23rd, 2023

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Verified Customer

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Andrew Westminster, CA

I have issues, I call, this is the fifth time I call and no response. Not even the sales rep, not even the customer service, not even the technical support. None of them return my call, my e-mail.

3 years ago

Reply from SunPower

We're sorry to read about your experience and understand your frustration. When you have a moment, Please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Feb. 23rd, 2023

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Verified Customer

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Anonymous Wilton, CA

It's operating as advertised, and it was a very nice neat installation of the panels on the roof. There were a lot of errors that were made during the installation.

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us at 1-800-SunPower in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Verified Customer

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Jeffrey Smyly Orinda, CA

Sun Power system has worked great since it was installed. The batteries help during power outages and helping augment expensive rate periods.

3 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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