SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Jay Leesburg, FL

We love our panels and the electric we receive/produce. The quality of these panels is great. The drawback was we had a lot of questions, and after installation was complete, we saw or heard from no one. We tried to get a Tesla battery wall, but our salesman said they did not have or recommend. Then I see ads for Tesla Walls. We really have no idea of the functionality of the app, nor the solar power itself, and I tried to ask the electrician, but he spoke no English and I speak no Spanish. Our power bill went from over $500-$600 to $37.50, the charge Duke Energy charges. I would highly recommend SunPower and always do, just push for the power wall.

2 years ago

Reply from SunPower

Hi Jay, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 21st, 2023

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Verified Customer

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Brad

After the engineer came out, they came back and installed the job and then prepped for the city permit inspection, and in my case, the inspector came out when they were doing some minor works. Overall, they timed it really well and did an excellent job from installation standpoint. The system is very good; it's reliable and it is easy to use. My first system was purchased with my house and it was from SunPower so I purchased my second system from them to match my first system. There were hiccups, but it was very good overall. They were able to address my issues in a timely manner and answer my questions on on the while on the phone.

3 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Aug. 18th, 2022

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Verified Customer

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Eric Bradley

Sunpower has one of the best panels on the market today. The panels i had put on my roof are working great. The problem i have is with the monitoring. My system was upgraded on march 16th without my knowlege and my system stopped reporting to the monitoring website. When I reported that I could not check my system I was told that a new firmware was installed and I needed to power cycle the pvs6 component and that should fix the issue. I was also told that I needed to create a new login on the new website to see the monitoring system. I created the new account and installed the app on my phone. I do not like this new monitoring website or system. I can not see that any new information and the site is constanly not allowing me to sign in. The old site was always available and I could see everything on the first page. I would like to see the per panel stats to see how each one is working not just the total system output. To sum up I like the solar system but I dislike the monitoring and customer support.

5 years ago Edited September 14, 2021

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Verified Customer

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Heidi

There has not been any follow up since it was installed and we had a hookup problem that I had to call them to come fix. Once I instigate communication, then they're on it, but they do not follow up outside of that, no training, no nothing. We were missing a part so solar was not working until that part came, or the app was not working until that part came, and then we had to do some adjustments after that.

2 years ago

Reply from SunPower

Hi Heidi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 25th, 2023

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William Berry Alhambra, CA

I relied heavely on reviews before choosing SunPower. With the exception of a couple scheduling hiccups and failure to notify me they have delivered as promised. The sales representative was very thorough with her explanation and answers, the installation team was very effecient and did a nice job. My system has only been active a few weeks and seems to be doing fine, only time will tell. I am happy with my decision to go with SunPower.

2 years ago

Reply from SunPower

William, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 14th, 2023

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Ulrike Cary, NC

Overall great. I'd give it a 4.5 stars. Initial install was great and fast. No problems. Added 6 more panels this year and the system was down for a lot longer than I thought. At least Sunpower made a payment for the initial system because it was so long (about 7 weeks, I expected more like 3-4). Had to come out multiple times to change equipment out.

2 years ago

Reply from SunPower

Ulrike, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 12th, 2023

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Verified Customer

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Wendy Schroeder Winchester, CA

We went with Sunpower because their components were higher rated than their competition. However, within a year, our inverter went out. And unfortunately, the SunPower app doesn't alert you when production drops off so I didn't know that we weren't producing electricity for over two months. This was rather disappointing. Time will tell if we have any more disappointments. Fingers crossed that we don't.

2 years ago

Reply from SunPower

Hi Wendy, we appreciate your review and feedback. We are happy to look further into your previous issue and have a specialist reach out. Send us a private message here with your account and contact details if you would like further assistance. Thank you for helping us change the way our world is powered!

Jun. 16th, 2023

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Verified Customer

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David W. Alexander Fallbrook, CA

My rating would be 5 stars except that one of my 16 panels consistently produces about 10% - 15% less electricity than eachof the other 15 panels. When I called to inquire why this was the case, I was told the panel in question is operating within normal parameters. I question this explanation If the panel was operating normally it seems like it should give similar readings to the other 15 panel. But it doesn't. It is always below the other panels, as just described.

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

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Verified Customer

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John Laughlin, NV

I'm getting everything I thought I'd get out of it. I mean I wouldn't go with any other company. I feel that I or other friends and family that have gotten something solar energy and they're still very dependent on the company and they're basically misled per say. I felt like it was told what I was getting so I kind of feel like the process was what I signed up for, not so much like a hidden agenda.

2 years ago

Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. We are thrilled that you experienced personable, transparent service with our team. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Dec. 21st, 2022

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Lloyd Arlington, TX

They do a good job. I have no complaints. Install went smoothly, not any problems, everything went as they said when advertised. Anything that was an issue was taken care of right away, I'm happy with it. I would definitely recommend them to anybody else. Everything's working fine but I know there's probably some way that the system could be made cheaper.

3 years ago

Reply from SunPower

Thank you for sharing your experience. It's a delight to know that you had a great installation experience with the team, and that they provided excellent support. We are glad to see that your concerns were immediately resolved and completed to your satisfaction. If you have any needs in the future, please reach out to us for help. Thank you!

Oct. 21st, 2022

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Supratim San Diego, CA

You guys manufacture your own panels, few of the companies I checked don't manufacture their own panels so it's like a dependency. It's not pretty clear how much power the SunPower is generating so some extra information would be useful. Once I had a problem with my app on the phone. I didn't get the best support. It took a while to resolve the issue.

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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Verified Customer

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George Santa Clarita, CA

We started with sixteen panels and we just upgraded an additional ten because we got a pool. I believe the inverters went out and they had to come out and replace them, but otherwise not a problem. The service has been good. It was a good process, they came on the day they had planned on at the time and they completed it during the day and the project manager kept us informed along the way was what we needed to do.

3 years ago

Reply from SunPower

George, we appreciate you sharing your exceptional experience. It is always nice to hear how our team is doing. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Chuck Tehachapi, CA

The staff is always available to keep me in the loop. They always acted very professional whenever I was dealing with him. I think we've got the premium panels that are currently available the wifi connectivity as far as keeping me abreast of how the system is functioning is very easy to use and usually all the feedback that I need regarding the status of the entire system and separate fee from the generate unit that give me updates as needed.

3 years ago

Reply from SunPower

Hi Chuck, thank you for providing us with your feedback. We are happy to see that you made the right choice to go with our premium quality panels that have the best-in-class design and performance. We hope the system continues to deliver excellent results, please contact us if there are any issues in the future. Our team would be more than happy to assist. Thanks again!

Jan. 24th, 2022

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Chris Garden City, MO

I would highly recommend them. They seem to be one of the more reputable companies. I also liked that they are based out of Kansas City. I find them to be professional. They go above and beyond. I do wish they would call me instead of doing it all over email. Overall I am satisfied with the product. The installation process very quick. I am a bit of a perfectionist so I don't like the wire hanging underneath it and that it went over my roof. They have corrected a majority of that. Everything has worked the way they told me.

4 years ago

Reply from SunPower

Hi Chris, thank you for the stellar review. It brought us joy to see that you were satisfied with the service. Congrats on going solar and being part of the SunPower Family. If you ever have issues or questions in the future don't hesitate to contact us. Our team is always ready to assist.

Oct. 25th, 2021

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Verified Customer

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Michael Sean Washburn San Antonio, TX

The panels that I got are absolutely fantastic. I'm producing more power than I consumer right now and it will help so much having these credits for when the summer really starts to crank up. The installers that came out were professional and courteous. The sales team was knowledgeable and professional as well. Every concern that I have had so far has been addressed quickly, except for one. The app doesn't work properly. I have emailed about it and thus far only been given lip service as to it being fixed.

4 years ago

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Verified Customer

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Nicole Rubin Portola Valley, CA

It is hard to distinguish between SunPower and Cobalt who installed the system but my Sunpower app says my solar is not working, which I don't think is correct. I think there needs to be more done at the completion of a project to make sure the owner and investor understands the system, how it works, what settings they need to change with PGE and what all of the monitoring information means.

4 years ago

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Verified Customer

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K Ehrenhardt Eureka, IL

So far the system is operating fine. I had one day when the light on the inverter control panel was red instead of cyan. It corrected itself. It occurred before moving into the the new home so I didn't have internet access yet so I couldn't check the status on line. Which is my one complaint, the system doesn't provide a means to see how each panel is doing, it just provides the overall power capability, not at the panel level.

4 years ago

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Verified Customer

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Siaki and Donna Fa'ainuinu

Hats off to Michael F, great sales rep. - great response time - very knowledgeable. SunPower Eco Solar - great company! They worked efficiently to ensure us that the total system would be completely installed before the end of 2019. Great communication from the office admin. secretary, Colleen. Workers did a great job! They took care of putting away everything and cleaning up all the rubbish too! Installation workers as well as the office staff were so respectful and willing to help with our concerns and questions.

5 years ago

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Verified Customer

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Ed Fredenburg Newberg, OR

Blue Raven worked closely with us to finalize the design concept, and provided detailed and essential information that provided the basis for our decision to proceed. Installation was timely and efficient. However system startup was delayed due to a change order in our contract that was determined necessary when the installation team found it had to reduce the number of solar panels due to space restrictions on our roof.

5 years ago

Reply from SunPower

Hi Ed, thanks for taking the time to leave a review. We appreciate your support and patience during the installation process. Have a great day!-Maddie E., Blue Raven Solar

Aug. 26th, 2020

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Erin Peyton, CO

They are very good, but two items caused the 4 vs 5 star. First the plan was to get the system installed in 2019 to get the full tax credit, and it did not go on till Feb 2020. Second, they had to come back out as two of the three panels were not producing. It was an easy fix once they found it (loose wire connection), but it should have worked the first time.

5 years ago

Reply from SunPower

Hi Erin, thanks for taking the time to leave a review. We appreciate your patience and understanding. Please let us know if you ever need anything. -Maddie E., Blue Raven Solar

Aug. 26th, 2020

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Verified Customer

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Michael Press

The sales people, installers and support person did an outstanding job however the quality of the staff that handled our payment was far from excellent - Twice we were told that checks were not received when we had notification that, in fact, they had been. This has caused us to have to go through considerable effort to provide evidence that the checks were cashed. On the first check Sunpower discovered their mistake, don't know yet about the second.

5 years ago

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James

The company had good intentions always trying to get the job done, but due to unforeseen difficulties with the city, we were delayed several months. So that was frustrating and that really took a toll because it took a long time. Install itself went very professionally and quickly.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Jan

Since the installation, it's been really clearly performing well for me in terms of output generated and what I'm actually getting. So that's been very, very satisfactory. I think the installation process itself went very well and the only caveat was cleanup could have been better.

2 years ago

Reply from SunPower

Jan, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Justin Tharp Napa, CA

It works well. My only complaint is I supposedly installed 150% on my roof and I barely broke even. I would say to anyone installing solar, install more than you think you’re going to need. I also noticed the app can be a little finicky at times other than that works great.

2 years ago

Reply from SunPower

Hi Justin, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 5th, 2023

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Jane

I had an electrical wire that had hung down too low and the local installer was not able to install the panels, but they got right on the process to get the local utility company to come in and fix the line. Then they came back as promised on the scheduled date and installed it. It was great.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Robert Weber Fresno, CA

1 day install. I can track my generation on the app. It's been one year since install and my power bills have reduced by over half. I have a 2k sq ft home with a large pool. Low true up bill, if you know how to work the power bill system.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 21st, 2023

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George Palm Desert, CA

Anytime I've had a problem or a question they've responded immediately. As far as putting in the panels and the laborers that did it and everything else, it was outstanding. The issue that I had was with my HOA and with the office in the time it took to get the project done.

2 years ago

Reply from SunPower

George, it was great to read your wonderful review. We are delighted to know you have received exceptional customer service. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Ken Goebel Phoenix, AZ

Overall, positive rating. Only issue was not measuring the grid voltage before design and installation. We are 208VAC and a 240VAC system was initially installed. SunPower corrected the issue by sourcing and installing new micro-inverters rated for 208V

2 years ago

Reply from SunPower

Ken, we appreciate the review and feedback. It is great to know we were able to resolve your issue. If you have any questions or concerns please shoot us a private message here on Best Company with your account and contact details and we would be happy to get you connected with a specialist. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Gail

This was the only company that wasn't pushy or aggressive. I have no problem with the solar, but it's not connected yet. Installation went smoothly. We modified the plans on the fly on the install day and they moved the panels over since they would have been blocked by a neighbor's tree

3 years ago

Reply from SunPower

Gail, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 7th, 2022

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David Lufkin, TX

Halley R give me great customer service and they have quality materials. Came out and did a great job with installation. I had a lot of problems with the technical aspects like codes and stuff. I had to get reimbursed for some electrical.

3 years ago

Reply from SunPower

David, it was great to read about your experience with Halley and how amicable it was for you. We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Aug. 18th, 2022

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Verified Customer

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Robert

Install went just fine. I've had some problems with inaccurate measures on the monitoring and once the panels all the said they shut themselves off for a period of time. I wish the monitoring was more accurate, because it's not.

3 years ago

Reply from SunPower

Hi Robert, we appreciate the feedback and are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. We apologize for any inconvenience this may cause and if you send us a message with your account info we would be happy to reach out. We look forward to talking to you.

Aug. 15th, 2022

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Verified Customer

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Anonymous Rio Vista, CA

They hold time is usually about forty five minutes to get somebody to help. It is generating power, but it's hard to get help on the monitoring. It was very quick once everybody got out here to work. They don't respond to calls or online chats.

3 years ago

Reply from SunPower

Thank you for the feedback, and apologize for any inconvenience. Your historical data will not be lost and your system is still producing power from the sun. We are currently working to improve the app. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause.

Aug. 15th, 2022

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Verified Customer

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James Bakersfield, CA

It seems to be working. They came out when they said they would and got everything done and it went smoothly. They always they kept me informed of what's going on. The only problem I have with them was they didn't explain the time frame. It took longer than I thought it would.

3 years ago

Reply from SunPower

We appreciate the feedback, James. We apologize for any inconvenience regarding the installation timetable and would be happen to assign you a specialist if you have any questions. Send us a private message with your account and contact info or email us at customersuccess@sunpowercorp.com. We look forward to talking to you.

Aug. 15th, 2022

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Verified Customer

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Phil Metzinger Lufkin, TX

The install wint fine and the service has been mostly excellent. The only issue I had was that the account was not set up properly with my local electric company and I believe I was built for usage that I didn't need to be built for.

3 years ago

Reply from SunPower

Phil, we appreciate the review and feedback. Please send us a private message with your account and contact details and we would be happy to assign you an Executive Support Specialist to review your account and reach out. Thank you for helping us change the way our world is powered and we look forward to speaking to you!

Aug. 11th, 2022

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Verified Customer

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Hamid Abedzadeh Harwich Port, MA

They respond fast. The installation was very good. I have a complaint about some toggle that couldn't supply the monitor. It's been about a couple of months that I've had my solar on my roof. And the monitor hasn't been installed yet. It was supposed to be done in early July and hasn't been done yet.

3 years ago

Reply from SunPower

We are delighted that you had a good installation experience. That being said, we would like to look into your concerns further. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business, and thank you for bringing this to our attention.

Jul. 27th, 2022

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Verified Customer

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Shawn Kihei, HI

We've already recommended SunPower. The quickness is very good. The quality is good but the prices are high. The app is not very good at providing accurate information. I like the quality of the product. Installation process was very smooth. The app needs improvement.

3 years ago

Reply from SunPower

Thank you for taking the time to share your experience. We apologize that our app does not meet your expectations. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered.

Jul. 27th, 2022

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Verified Customer

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Mark Kahului, HI

Very responsive. The guys are very good and very courteous. The only negative I got is that I have two separate systems and I was told by them that I could combine the bills but now they can't do that so now I'm going to pay every month on one and have a credit on the other. They should have told me that.

3 years ago

Reply from SunPower

Mark, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. Thank you for helping us change the way our world is powered!

Jul. 21st, 2022

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Verified Customer

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Ryan McGinnis Mission Viejo, CA

Straightforward from start to finish. Would have given a 5 if it didn't take 4 months from the time the panels were installed on my roof until permission to operate was given. Hard to tell who's fault it was between the city, the utility, and SunPower.

3 years ago

Reply from SunPower

Ryan, we sincerely appreciate the review and glad to hear the process was forward. We do apologize for the inconvenience in regard to the PTO time and if you would like to speak further with a specialist now or in the future we would be happy to assist you. Leave a private message with your preferred contact information and we will gladly have on of our specialists reach out. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Verified Customer

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Cris Pesut Fresno, CA

I'm most pleased with the products and the technicians/installers/customer liaison personnel at Quality Home Services. I did a mountain of research on your products and warranties. I did have to weigh the quality against the significantly higher price level.

3 years ago

Reply from SunPower

We're glad to hear that you're enjoying your SunPower solar system. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Verified Customer

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Daniel Wise Talent, OR

They were very friendly and responsive when surveying my property and through the process of proposal and installation. I believe they did a great job with high quality components. However, the follow-up after installation has been all but non-existent. I have had questions about the system which have gone unanswered.

3 years ago

Reply from SunPower

Daniel we appreciate the review and take your feedback seriously. If you send us a private message with your account and contact information we would be happy to have a specialist follow up with you. We look forward to speaking with you and thank you for helping us change the way our world is powered.

May. 18th, 2022

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Verified Customer

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Hope Livermore, CA

Getting it installed went smoothly. Everything seems like it is good. We also had our roof replaced and I did have a hard time getting them to acknowledge they needed to be involved with the replacement. We got it all worked out and the guy that came was excellent.

3 years ago

Reply from SunPower

Hi Hope, thanks for the amazing feedback on your experience with us. I'm sorry to hear that you had some difficulties communicating your message to the team. It's a wonderful to see that you were taken care of end of the day. Please reach out if there is any need we can assist with in the future.

Apr. 25th, 2022

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Verified Customer

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Jeff & Kim Lumia Wolcott, CT

Installation was excellent and project planning one issue was the system wasn't working for 60 days whereby we were not receiving Dara and information took us a few times to get this resolved had to escalate system was installed without the right device and Sunpower didn't notify us we notified them

3 years ago

Reply from SunPower

Jeff and Kim, we are happy to hear your installation went well and apologize for any inconvenience. Though we are glad your issues appear to be resolved, we would be happy to look into any prior and remaining issues or questions further. Send us a private message with your account details and we will be delighted to further evaluate the situation on your behalf. Thank you for helping us change the way our world is powered!

Mar. 16th, 2022

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Kathleen Ivins, UT

Fairly responsive to my inquiries. They got the job done in one day, but there was one accident where a guy did some damage to our ceiling, so it got mostly repaired but it never got painted so I I'm gonna have to go paint the ceiling.

3 years ago

Reply from SunPower

Kathleen, we appreciate the review and apologize for any inconvenience. We are pleased they were able to repair your roof. If you would like us to follow up, please send us a private message with your contact and account information and we would be happy to assign you an Executive Support Specialist to review your account and reach out. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Jill Oceanside, CA

Very hard to reach people, they never answer their phones. And it takes at least a couple of days to get a call back so if you have a an urgent problem you're stuck. Install went very well, it was smooth. but took longer than I wanted it to.

3 years ago

Reply from SunPower

Jill, it was fantastic to read your installation went well. We are, however, saddened your experience with contacting our team over the phone has been an issue. If you would like to speak with someone send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to handle any issues and answer any questions you may still have. We appreciate the feedback and look forward to speaking with you further. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Hasani Walden, NY

Our customer service is great. What was explained to me was one of the better systems up there. Installation went very smoothly and effortless and everyone was very professional. They've gotten back to me in a timely fashion.

3 years ago

Reply from SunPower

We are thrilled to hear that you received excellent service from our team, Hasani. SunPower, appreciates you leaving a review and sharing your experience with us. Let us know how we can help you down the line if there is an inquiry we can take care of.

Feb. 15th, 2022

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Verified Customer

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David San Francisco, CA

The phone app could be improved. It doesn't read accurately sometimes. Installation went very well and the panels are working. The laws in California might be changing on how much money we get for selling our power to the grid.

3 years ago

Reply from SunPower

Hi David, we apologize that our app does not meet your expectations. Your feedback is essential to us in improving our services. It's great to hear that the installation service went smoothly. We hope you enjoy your new SunPower system. Please reach out to us if any questions or concerns in the future. Our team is always ready to help.

Dec. 17th, 2021

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Verified Customer

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Leslie Rahway, NJ

It's the same value as everything as everything else since it is more expensive than others but you get more wattage. I am happy with what it covers. I think customer service. The communication it the best part of the process. There was a mix up with the contractors with the installation.

4 years ago

Reply from SunPower

Hi Leslie, we appreciate the feedback it means a lot to us. It's great to see you happy with your purchase and your expectations are being met so far. Please don't hesitate to contact us if there is something we can help you with later on. Thanks again!

Nov. 16th, 2021

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Verified Customer

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Don Fraser

It's a solid system, and the panels have good output.

4 years ago Edited January 10, 2024

Reply from SunPower

Glad to see you satisfied with our product, Don. We do apologize for the wait on your battery installation and hope you reach out if it is not aligning with your expectations. You can always send us a private message with your contact information and we would be happy to have an Executive Support Specialist reach out to you. Thank you for the kind review, and for helping us change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Thomas Chouinard

Excellent product but I would like to have the option to purchase the panel by panel monitoring software app.

4 years ago Edited January 10, 2024

Reply from SunPower

Hi Thomas, thank you for the great review. We appreciate the feedback you can monitor the system with the mySunPower app. I would recommend you contact your dealer or us for further assistance. We'd love to assist you with this matter. I understand the importance of being able to monitor your system's performance. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Stephen Colfax, IL

If anyone asked me about it, I would recommend this solar system. There is always room for improvement but it has reduced my electricity bill and customer service is great though it can be difficult getting in contact with someone since it was installed.

4 years ago

Reply from SunPower

We appreciate the feedback, Stephen. We are glad your system is lowering your electric bill, and hope you continue to reach out to us with questions in the future. Let us know if you are still having issues contacting a team member and we will be happy to help get you connected. Thanks for helping us change how our world is powered!

Oct. 16th, 2021

SunPower Reviews

Summary of Reviews