SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Jon

I had an issue with my bill to start out with. I called them and they had it taken care of, so everything they've done so far for me has been great. The installation process was a very good one. The guys that they sent to install were very professional, courteous and quick. They were good people.

1 year ago

Reply from SunPower

Jon, we appreciate you sharing your exceptional installation experience. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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David “Hankerton” Smesrud Ticonderoga, NY

Excellent customer service. Friendly and helpful staff. Awesome panels. Mobile app is useful. Best warranty in the business, simply no comparison. I don’t usually make very large purchases but this is one of the best and likely most important purchases I have ever made. Electrical bill is basically non-existent since installation.

1 year ago

Reply from SunPower

Hi David, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 19th, 2023

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Verified Customer

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Michael Huntington Beach, CA

We love our SunPower Solar. We had an extremely rainy winter and we still didn't have a bill at the end of our year. Everyone associated with SunPower went above and beyond to be sure we were satisfied with our new system.

1 year ago

Reply from SunPower

Michael, it is wonderful to read how happy you are with your system and panels. We appreciate your feedback and congratulations on your solar savings. Thank you for helping us change the way our world is powered!

Jul. 17th, 2023

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Verified Customer

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Saul

What I liked about aUn Power is that I was able to reach people at every step of installation. They even helped me find a roofer to install new roof. Not that I needed it but I didn't want to have to take all my panels down shortly after install.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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Verified Customer

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William Berry Alhambra, CA

I relied heavely on reviews before choosing SunPower. With the exception of a couple scheduling hiccups and failure to notify me they have delivered as promised. The sales representative was very thorough with her explanation and answers, the installation team was very effecient and did a nice job. My system has only been active a few weeks and seems to be doing fine, only time will tell. I am happy with my decision to go with SunPower.

1 year ago

Reply from SunPower

William, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 14th, 2023

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Verified Customer

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Jacqueline Citrus Heights, CA

I recently completed my first year with my solar panels (June, 2023) and I am extremely happy with the output. PG&E owed me money! From the sales person to the office staff I experienced professionalism, courtesy and understanding whenever I had a questions or concerns.

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Jacqueline. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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Verified Customer

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Ulrike Cary, NC

Overall great. I'd give it a 4.5 stars. Initial install was great and fast. No problems. Added 6 more panels this year and the system was down for a lot longer than I thought. At least Sunpower made a payment for the initial system because it was so long (about 7 weeks, I expected more like 3-4). Had to come out multiple times to change equipment out.

1 year ago

Reply from SunPower

Ulrike, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 12th, 2023

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Verified Customer

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Beau Janzen Huntington Beach, CA

Start to finish a truly 5 star experience! Panels are generating exactly what was promised and the install crew (Urban Energy) completed a super clean install. Really above any beyond, they even tidy’d up some stuff that was outside their scope just to make the overall install that much better!

1 year ago

Reply from SunPower

Beau, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Mark Litchfield Park, AZ

From the initial contract, installation, and to our current production, SunPower has been transparent and followed through with expectations that were communicated. They were very communicative throughout and made our process easy. Great job!

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Mark. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Roderick Watson Irvine, CA

The system works well. What I did not know is the surrounding things. Everything is working despite my ignorance. I did not understand the SCE and SGIP process. I was also a bit lost on the 'taxes' situation. I have a better understanding of how all of that works now.

1 year ago Edited July 17, 2023

Reply from SunPower

Hi Roderick we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 11th, 2023

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Verified Customer

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Paul A New York, NY

Have had the system for a little over a year and I am very happy with it. The panels produce the expected amount just as described. The app is easy to use and visualize production. They have finally added a way to monitor each panel independently to see if one is producing significantly more/less than the others. Very satisfied

1 year ago Edited July 6, 2023

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 6th, 2023

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Verified Customer

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Kipp Barker Goodyear, AZ

In our new home build process, SunPower stood out as the best company to work with, from the initial purchase process through the installation. I am so happy that we choose SunPower among all of the competition. I have referred SunPower to many of my neighbors as well.

1 year ago

Reply from SunPower

Hi Kipp, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 29th, 2023

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Verified Customer

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Poshan Tam Brooklyn, NY

Salesperson (Beth) is awesome. She followed up with me all the way, from selecting the product to installation, making the entire project painless. Project manager was helpful too. The crew came in on time and clean up after. Can't ask for more. Thank you SunPower!

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Beth provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jun. 28th, 2023

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Verified Customer

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Jasper

There was a team that installed the panels. I think it took 2 days at the end. Very organized, smooth, didn't bother me at all. Good communication, I knew when they were coming. The system produces electricity without problems, so that's exactly what I wanted.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Wendy Schroeder Winchester, CA

We went with Sunpower because their components were higher rated than their competition. However, within a year, our inverter went out. And unfortunately, the SunPower app doesn't alert you when production drops off so I didn't know that we weren't producing electricity for over two months. This was rather disappointing. Time will tell if we have any more disappointments. Fingers crossed that we don't.

1 year ago

Reply from SunPower

Hi Wendy, we appreciate your review and feedback. We are happy to look further into your previous issue and have a specialist reach out. Send us a private message here with your account and contact details if you would like further assistance. Thank you for helping us change the way our world is powered!

Jun. 16th, 2023

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Verified Customer

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Robert San Jose, CA

I liked everything about SunPower. The price, installation, and follow up. My last bill was $50 and that was for gas and other charges. I normally pay about $250 for this month year after year. I'm looking for a solarpanel cleaner if you have any recommendations.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 14th, 2023

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Verified Customer

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shadow knows Roseville, CA

This is my first experience with Solar. SunPower made it easy to understand my options, get the system up and running, and even working out the bugs that caused me to not be able to monitor the system for the first few days. Great people, great service.

1 year ago

Reply from SunPower

Hi Shadow, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 7th, 2023

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Verified Customer

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Mansoor Mastan Brooklyn, NY

Sunpower installation is reliable company. Installation of solar panel was quick and professionally done. I have been sunpower customer for 2+ years and didn't had any issue with the company. Customer service and project is excellent.

1 year ago

Reply from SunPower

It is great to read how satisfied you are with our product and service, Mansoor. Thank you for helping us change the way our world is powered!

May. 16th, 2023

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Verified Customer

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Pamela Pleasant Hill, CA

A reliable company and honest pricing. Customer support has been excellent with communication and quick responses. Installation went pretty smoothly. Our appointment was moved up sooner than expected when there was an opening and everything went quickly and efficiently. We haven't had any issues with the equipment so far.

1 year ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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Paul Sharon, CT

They were always available to answer questions. They came out and were very thorough with their measurements and explanations. We got along great. The installation was seamless. SunPower worked quickly and we didn't have any problems.

1 year ago

Reply from SunPower

Paul, we appreciate your feedback. It is great to read that you have an exceptional service experience. Thank you for helping us change the way our world is powered!

Mar. 20th, 2023

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Verified Customer

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Brian New Braunfels, TX

It looks good, works, great for electricity. They are a little more expensive than on the other systems I priced, but I accept the higher price for the better appearing panels and the quality of the install. You can't see visible wires or the electrical tubing outside of the installation.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Verified Customer

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Joseph Southington, CT

SunPower was one of the top manufacturers of the solar panels and they had a good reputation in the industry. They've been in solar for a while, so it just seemed like a good company to start with. I was in communication with the installers pretty regularly. We had one minor hiccup with the inspection that was resolved the day of.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Verified Customer

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Erik Fearing Malden, MA

SunPower's honest yet competitive sales pitch really did it for us. Their price for panels and installation was much lower than the other quote we got. Competitors focus on low-payment, long term financing for overpriced hardware. SunPower's model is exactly the right one, although it can make it difficult or confusing to find financing.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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David W. Alexander Fallbrook, CA

My rating would be 5 stars except that one of my 16 panels consistently produces about 10% - 15% less electricity than eachof the other 15 panels. When I called to inquire why this was the case, I was told the panel in question is operating within normal parameters. I question this explanation If the panel was operating normally it seems like it should give similar readings to the other 15 panel. But it doesn't. It is always below the other panels, as just described.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

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Verified Customer

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Randy Colvard Surprise, AZ

Greg Field was great to work with and the installation team was awesome. Just a note regarding the installation time. It took longer due to Covid so I don't want the time it took for installation to reflect negatively on the installers. They did a great job and made sure the conduit was installed to my request.

1 year ago

Reply from SunPower

We're delighted that you experienced helpful service from Greg. We sincerely appreciate the feedback and couldn't be happier with this excellent review! Thank you for helping us change how the world is powered.

Dec. 22nd, 2022

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Verified Customer

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Dorothy San Francisco, CA

I'm very happy with it. I have not had any problems with it. I haven't had any other panels, so this is my only experience and I'm very happy with it. I think everyone should get some panels. I think everyone should be going for the alternative energy and I think they're very strong and SunPower is a good company.

2 years ago

Reply from SunPower

Hi, we are so appreciative of your wonderful feedback, and to read your SunPower success story! Thank you so much for this glowing recommendation and for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Valerie Sicklerville, NJ

Anything that's wrong with the material, and anything that has to be handled, the technicians handle it. There was a little glitch that occurred and they came in and handled it. I never knew they came and never knew they went.

2 years ago

Reply from SunPower

Valerie, we appreciate your feedback and are glad to read the team is meeting your expectations. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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John Laughlin, NV

I'm getting everything I thought I'd get out of it. I mean I wouldn't go with any other company. I feel that I or other friends and family that have gotten something solar energy and they're still very dependent on the company and they're basically misled per say. I felt like it was told what I was getting so I kind of feel like the process was what I signed up for, not so much like a hidden agenda.

2 years ago

Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. We are thrilled that you experienced personable, transparent service with our team. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Dec. 21st, 2022

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Verified Customer

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Richard Clementon, NJ

They did a nice job. Nice, neat, clean, and efficient. They were prompt and answered my questions. My equipment is not operational right now, still waiting for the electric company approval, so I don't know how it's working yet.

2 years ago

Reply from SunPower

Thank you for the kind review and feedback. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Dec. 21st, 2022

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Verified Customer

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Jim

They were professional from start to finish.

2 years ago Edited January 10, 2024

Reply from SunPower

We are delighted that Diana provided you with a positive experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Lou Bantam, CT

There were different crews that came out here, but everything seemed to be done properly. It was done quickly and they stayed until everything was done. Anytime that I've reached out to them there was fairly reasonable response times getting back to me, so that was good.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Garrett Denver, CO

They respond to all questions and help me work out all issues. We had to get an electrician out to overhaul some things at the house level that wasn't their responsibility, but they pointed me in the right direction and were very supportive.

2 years ago

Reply from SunPower

Your feedback and review are appreciated, Garrett. It is great to know that we were able to provide you with the assistance you needed and lead you in the right direction. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Rosita Cantillep San Jose, CA

I think installation was slow but once it was up and running it has been headache free. I save a lot in my electric bill but at the same time I had spent a lot of money already. I just don't want to be burdened with monthly electric bill. I believe it is a good investment and have no regrets; just relaxed.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Verified Customer

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Robert A Maine Valencia, CA

Competitive quote, good pre-install coordination, great communication while install going on, work done efficiently, swapping out of breaker box done at no charge to us (as promised), good power production & helpful monitoring software.

2 years ago

Reply from SunPower

Thank you for your 5-star review, Robert A Maine! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 23rd, 2022

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Verified Customer

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Phil Torrance, CA

It's good reputable company. They've done the things they said they would do and and I'm very pleased. I've had no trouble and seems to be working fine for a year now. It went smoothly. They kept me informed about what stages they were in. The people responded to me pretty well most of the time.

2 years ago

Reply from SunPower

It's fantastic to read that you experienced responsive service. We appreciate your feedback and review. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Jason Marysville, CA

They have quality products and professional people. They're ahead of their game compared to other solar companies. There was no issues. They were in and out and everything was clean. I was able to get ahold of them anytime that I wanted to talk to somebody about the experience.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 16th, 2022

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Verified Customer

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C. Calabasas, CA

They were responsive immediately. They took care of everything as soon as I brought something up. It was very smooth, I mean took two days. There were no problems. The quality of the work was excellent. Very efficient and an excellent installation.

2 years ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Verified Customer

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Morton Brooklyn, NY

It took a little longer than normal because I have a strangely shaped roof and they had to use my garage, but it was okay. I haven't had any troubles, but it's only been there for a couple of years. Everyone I worked with was wonderful and they're very kind.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Avrum Chicago, IL

As a whole, they were very good. There were some hiccups and it might have been because of COVID at the same time, but getting stuff here on time was definitely a problem as far as that goes, scheduling wise. It's a good product and I would recommend to my friends.

2 years ago

Reply from SunPower

Thanks for the review, Avrum. It's nice to hear you are enjoying your system. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Jonathan Ramirez Mahomet, IL

I am very pleased with my solar panels and my solar app that allows me to see instant energy usage and production. It is very helpful and informative. I feel very confident with the warranty and service and am looking forward to many years of free solar power.

2 years ago

Reply from SunPower

We are thrilled to hear of your pleasant experience! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 3rd, 2022

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Verified Customer

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Scott Wilson Lakeside, CA

Great product integrates with my existing SunPower system. Really wish they could have connected the new monitoring system to the older system (5yrs) that I already had. They said they could not because my current system was paid for by a loan. What sense does that make?

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 27th, 2022

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Verified Customer

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Lloyd Arlington, TX

They do a good job. I have no complaints. Install went smoothly, not any problems, everything went as they said when advertised. Anything that was an issue was taken care of right away, I'm happy with it. I would definitely recommend them to anybody else. Everything's working fine but I know there's probably some way that the system could be made cheaper.

2 years ago

Reply from SunPower

Thank you for sharing your experience. It's a delight to know that you had a great installation experience with the team, and that they provided excellent support. We are glad to see that your concerns were immediately resolved and completed to your satisfaction. If you have any needs in the future, please reach out to us for help. Thank you!

Oct. 21st, 2022

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Verified Customer

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Rodney Mantle East Peoria, IL

I like that you can lease your solar panels.. they take care of them they also stand bt there panels saying if they lose more than 8 percent of the power over 20 years they will either replace or refund .0ver all my experence with sunpower has been great

2 years ago Edited January 10, 2024

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Oct. 20th, 2022

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Verified Customer

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Benjamin Hudson, IL

We sent out a request for bids and SunPower responded right away. I think they had a sales agent out to our house the next day. We ran into a couple of issues during the turn up and they were very responsive and took care of all of my concerns. It works and we've not had any trouble since it was turned up.

2 years ago

Reply from SunPower

Benjamin, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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Christian Vacaville, CA

Everything came as expected. A delivery of the material came by actually quicker than was originally planned for, so overall turnaround was faster than the original timeline, so I'm quite happy with that. So far everything has been working properly.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 19th, 2022

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Verified Customer

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Stephen Alexis Chicago, IL

I can tell everything is working fine. It was very easy, they took care of everything, so I didn't really have much to deal with in terms of permitting and all of that stuff, it just was very easy. I had an issue with transponder that was not sending information and it took a while for that to get fixed but everything else has been great.

2 years ago

Reply from SunPower

We are delighted to read about your exceptional experiences, Stephen. Thank you for the feedback it is truly appreciated.

Sep. 30th, 2022

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Verified Customer

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Richard Pasadena, CA

It was straightforward, professional. The only glitch was they lost count of the number of panels, but otherwise it was fine. Overall it was okay. I'm only getting about sixty percent of the installed capacity out of the panels.

2 years ago

Reply from SunPower

Thank you for providing feedback Richard and we apologize for any inconveniences that may have occurred. Please e-mail us at customersuccess@sunpowercorp.com or send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Sep. 30th, 2022

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Verified Customer

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Howard Cox Bakersfield, CA

SunPower has the best panels. They said that they would be there at a certain time and I think they had it installed within the amount of time they though,t however the power didn't get turned on for about three weeks after it was installed. Anytime that we have a question or something needs to be done SunPower does it.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Howard. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Verified Customer

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Robert Staten Island, NY

It ended on a positive note, but I had some some issues in the beginning. They helped me settle dispute, I did have to push back a bit. After escalating and speaking to the proper people I was actually able to get a resolution and for that I was very very happy. They were very flexible and they fit into their schedule they were very accommodating.

2 years ago

Reply from SunPower

Thanks for the review, Robert! We love hearing feedback like this. It's always nice to hear how our team is doing.

Sep. 30th, 2022

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Verified Customer

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David Lindenhurst, NY

Very well made product and I'm glad I purchased it. Had it for 5 years because it's worked very good and then the problems I've had with it they take care of. They were excellent, they did a wonderful job and were a pleasure to work with.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product is continuing to meet your expectations, David. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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