Sunnova: Read 6,313 User Reviews From Real Homeowners

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Willie Bolar

I don’t want theses panels they are not working and can you please send me a copy of the contract that I sign

10 months ago

Reply from Sunnova

Thank you, Willie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We have followed up with you via email and sent a copy of your solar agreement. We apologize for any inconvenience.

Jan. 9th, 2025

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Ken Berryann

Never returned to show me how to track my useage.

11 months ago

Reply from Sunnova

Hello Ken, thank you for your message and feedback. Please know that our MySunnova portal primarily provides your energy production data values rather than your usage/consumption. Please know we are here to assist. Should you have any inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Berlinda Britt

Nice Work and professional experience with Sunnova

11 months ago

Reply from Sunnova

Hi Berlinda, thank you for your message. We're glad to hear that your switch to solar was a smooth journey. Thank you for choosing Sunnova!

Dec. 17th, 2024

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Audrey Wiggins

Efficient and professional service was provided.

1 year ago

Reply from Sunnova

Hello Audrey. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

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Lloyd G McPherson

Your call service Long hold time then go into voicemail and no one call back after leaving name and phone number Thank

1 year ago

Reply from Sunnova

Hello Lloyd, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Dec. 5th, 2024

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Manuel Marrero

Nothing, we are very datisfied with the service

1 year ago

Reply from Sunnova

Greetings Manuel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 2nd, 2024

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Butch

People were courteous and respectful and friendly

1 year ago

Reply from Sunnova

Hello Butch. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

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Susan Finkelstein

What did want me to write. I would rather speak to someone

1 year ago

Reply from Sunnova

Hello Susan. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Dec. 2nd, 2024

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Lynda Hernandez- Avilla

Good customer service n communication w/ rep.

1 year ago

Reply from Sunnova

Hello Lynda. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 27th, 2024

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Celeste Luhrs

It has been good so far, but seems to be taking longer than anticipated

1 year ago

Reply from Sunnova

Thank you, Celeste. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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grace

We need more panels. The current amount does not meet our energy needs during the summer.

1 year ago

Reply from Sunnova

Thank you, grace. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

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Autumn Evans

No one ever came back I'm paying for 65000 worth of junk on my roof and it does not work my power bill is 575 a month please come fix it¡

1 year ago

Reply from Sunnova

Hello Autumn, we are sorry to hear your experience with Sunnova has not been satisfactory. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

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Lawrence Sherman

Can never speak to my salesperson. Wanted to ask a few questions!!

1 year ago

Reply from Sunnova

Hello Lawrence. Thank you for bringing this to our attention. For assistance, you may reach out to us via email at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Nov. 26th, 2024

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Barbara

Great service. Really Fast installation.

1 year ago

Reply from Sunnova

Hi Barbara! Thank you for your 5-star rating. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience aligns with our commitment

Nov. 26th, 2024

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Larry Harper

They were very reliable and very professional service

1 year ago

Reply from Sunnova

Hello Larry, thank you for your five-star review. We appreciate your feedback and hope our services continue to exceed your expectations.

Nov. 22nd, 2024

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Martin Flores

Liked how fast the process was and the savings.

1 year ago

Reply from Sunnova

Hi Martin, thank you for your message. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We are grateful for the positive feedback.

Nov. 22nd, 2024

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Gerardo M Santoyo

the service was very helpful, useful & reliable.

1 year ago

Reply from Sunnova

Hello Gerardo. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Erika Hernandez

Hello Great service well recomend 5 star

1 year ago

Reply from Sunnova

Hello Erika. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 21st, 2024

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cooldude John

I like your service a lot . The solar panels are very good.

1 year ago

Reply from Sunnova

Hello John. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 21st, 2024

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earl caesar

Work was done very professionally , nice set up

1 year ago

Reply from Sunnova

Greetings Earl. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 21st, 2024

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Ann Saylor

Satisfied with the work.everyone was friendly.

1 year ago

Reply from Sunnova

Hi Ann, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Nov. 19th, 2024

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Sol Diaz

Service is excellent. They are a great company.

1 year ago

Reply from Sunnova

Hello Sol. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 19th, 2024

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David Deardorff

Ease of process and the professionalism of installers

1 year ago

Reply from Sunnova

Hello David. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 19th, 2024

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Matias Gandar

It’s been 3 months and solar panels aren’t on yet. I’ve called customer service and no help at all

1 year ago

Reply from Sunnova

Hello Matias. Thank you for speaking with us today regarding your concerns. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Nov. 14th, 2024

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Tammy Carnohan

Not very happy with a company that sells you and comes back 1 mon later to say you need more to charge more

1 year ago

Reply from Sunnova

Thank you, Tammy. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 11th, 2024

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barbara keister

Great service and excellent customer care

1 year ago

Reply from Sunnova

Thank you, barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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Ana Matei

Process was great. Customer service can take some improvements

1 year ago

Reply from Sunnova

Hello Ana. Thank you for your positive feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 5th, 2024

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James Pointek

Excellent service and highly recommended

1 year ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 5th, 2024

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scott

Install crew did a nice job and kept my home clean.

1 year ago

Reply from Sunnova

Thank you, scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Rafael Carriles

Lo pronto que llegan a resolver la situación.

1 year ago Edited January 14, 2025

Reply from Sunnova

Hola Rafael! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova

Jan. 14th, 2025

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Joe McKee

The installer used would not honor promises made by the sales rep.

1 year ago

Reply from Sunnova

Hello Joe. Thank you for your 4-star rating! We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to helping you!

Nov. 1st, 2024

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Yohacson Sanchez

Excelente backup de tranquilidad en el hogar

1 year ago

Reply from Sunnova

Saludos Yohacson. ¡Nos complace que forme parte de nuestra familia Sunnova! Agradecemos sinceramente la calificación positiva que nos ha proporcionado. ¡Esperamos continuar brindándole la mejor experiencia a lo largo de su viaje con nosotros!

Nov. 1st, 2024

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Carmen Luz

Excelente Service in this year that I have the Service.

1 year ago

Reply from Sunnova

Thank you, Carmen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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Becky Dymond

I feel like I got ripped off. There was room for more panels and I never was offered the possibility even though there is space on the roof.

1 year ago

Reply from Sunnova

Hello Becky, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 31st, 2024

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Josef Horn

Made the process easy, and like the features of the system

1 year ago

Reply from Sunnova

Hi Josef Horn, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Newman

Thank you Sunnova. This has been awesome.

1 year ago

Reply from Sunnova

Thank you, Newman ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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George. D Frechette

Money I have saved and what I have to do for maintenance

1 year ago

Reply from Sunnova

Hi George D. Frechette , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Sheri Bair

Quickness of the whole thing. Start to finish.

1 year ago

Reply from Sunnova

Thank you, Sheri! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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Nancy Rosado

Good service and always keeping me updated .

1 year ago

Reply from Sunnova

Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Jamie Horn

We’ve had a great experience from start to finish!

1 year ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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Darryl L Taylor

The process went smoothly, but it also took longer than expected to complete.

1 year ago

Reply from Sunnova

Thank you, Darryl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Joaquin Arbolay

Good service, attending and good company.

1 year ago

Reply from Sunnova

Thank you, Joaquin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Francine Gomez

Excellent service. Isaiah our rep. Was wondering

1 year ago

Reply from Sunnova

Hi Francine, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Oct. 17th, 2024

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Charlene Wieschowski

The technician was on time and came and did the job

1 year ago

Reply from Sunnova

Hi Charlene, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Oct. 16th, 2024

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Catheline Americain

They took care of everything and I like that

1 year ago

Reply from Sunnova

Thank you, Catheline! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Andrea Fera

Quick, understanding and fast to implement solution

1 year ago

Reply from Sunnova

Thank you, Andrea! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Jeannette

Very fast and efficient. Works awesome.

1 year ago

Reply from Sunnova

Hi Jeannette, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Anthony Carruthers

Excellent service, installation and followup

1 year ago

Reply from Sunnova

Hi Anthony ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 14th, 2024

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Ssimpson

Everything. Seamless. Communication and service outstanding

1 year ago

Reply from Sunnova

Thank you, Ssimpson! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Donna Racik

they have been so prompt and helpful for a number of issues

1 year ago

Reply from Sunnova

Thank you, Donna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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