Sunnova: Read 6,314 User Reviews From Real Homeowners

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Sue-Lynn King-Lopez

I enjoy the service provided. Customer service is easy to reach and very friendly

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 13th, 2024

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Angel luis Vega

It’s really good and useful, my life quality have improved a lot since I got a solar system.

1 year ago

Reply from Sunnova

Greetings Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Al Banks

I couldn't answer a lot of questions correctly because I haven't had the system long enough.

1 year ago

Reply from Sunnova

Hello! Thank you for the 5-star rating. We are pleased to have you as part of our Sunnova family!

Jun. 6th, 2024

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Arily Nieves

Great sales reps and customer service professionals. Everyone was helpful and knowledgeable.

1 year ago

Reply from Sunnova

Thank you, Arily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Kimberly Cochran

Very pleased and satisfied with the customer service I've received! Highly recommend.

1 year ago

Reply from Sunnova

Hello Kimberly. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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Eileen Bassett

I don't dislike anything. the folks that installed the panels on my rooftree very nice and polite

1 year ago

Reply from Sunnova

Hello, Eileen Bassett. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Rooftree!

Mar. 26th, 2024

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Juan Medero

Excellent service!!!!! Great service provider. Experience has been good by now.

1 year ago

Reply from Sunnova

Juan Medero, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Darcy Nodwell

Very pleased with our system and the savings. Great customer case and quality system.

1 year ago

Reply from Sunnova

Thank you, Darcy Nodwell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Larry Fol

Super simple process and people on the phone were very easy to deal with and super helpful

1 year ago

Reply from Sunnova

Hi Larry Fol! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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John Mix

They came in and got the job done, no stress or concerns to ourselves, the homeowner

1 year ago

Reply from Sunnova

Hello John Mix, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 21st, 2024

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Joseph Paresi

Rafael State on top of every step of the way to get it installed and ready for operation

1 year ago

Reply from Sunnova

Thank you, Joseph Paresi, for taking the time to write us a kind review. Glad to hear that Rafael delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Suzanne Julian Mt. Pleasant, SC

Their follow through on every step and communication with the HOA and electric company.

1 year ago

Reply from Sunnova

Hi Suzanne Julian, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Ishmael Bihl Elk Grove, CA

This company has consistently provided great customer service and excellent pricing.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rita Young Pittsburgh, PA

Great service. Great install very professional & thorough with explanations & clean up

2 years ago

Reply from Sunnova

Hello Rita Young, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 14th, 2023

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Luis A Cora

I feel confident with the equipment because i don't worry with electric shut down

2 years ago

Reply from Sunnova

Hi Luis A Cora, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

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John Sterne Los Angeles, CA

Easy installation. System is working as promised. Saving lots of money. Thank you!

2 years ago Edited December 8, 2023

Reply from Sunnova

Thank you for you review, John Sterne. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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Zuleyska Viera

Excellent service, in short, I am very satisfied and I do not regret choosing Sunnova as a dealer.

2 years ago Edited June 5, 2024

Reply from Sunnova

Hi Zuleyska, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Maggie Los Angeles, CA

That we have to wait so long for the electric company to approve the panels to turn them on.

2 years ago

Reply from Sunnova

Thank you, Maggie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you have experienced. If you have any questions or concerns, please contact us at customerservice@sunnova.com

Sep. 27th, 2023

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Alvin Hong Valencia, CA

Simply, great service and truly helps bring down utility costs for electricity !

2 years ago

Reply from Sunnova

Hi Alvin Hong! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 19th, 2023

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Felipe Febo

Sunnova need to improve in relation to warranty, it did not properly respond to the client complains

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention Felipe. We are so sorry to hear about your experience. This does not represent the values of Sunnova. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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Pablo Rivera Jiménez

I like that they answer quick to a system malfunction, but the offer me an update service that never happened or at least a reasonable offer

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Pablo. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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Elba Rivera

The service is great and they are always willing to try to fix any problems you may have.

2 years ago Edited September 15, 2023

Reply from Sunnova

Thank you, Elba We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Charles D Lee San Diego, CA

No problems with their system or support. I only have a storage battery from them.

2 years ago

Reply from Sunnova

Hello, Charles D Lee. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Sep. 14th, 2023

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Yessenia Rivas

Haven't had issues with the system, always having power and battery is working well.

2 years ago Edited September 26, 2023

Reply from Sunnova

Hello Yessenia Rivas, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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John Riley Centerville, MA

The customer service was friendly. they helped me save money and it was effortless.

2 years ago

Reply from Sunnova

Hi John! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Jerilyn Kronstadt Cementon, PA

Only been working with company a short time but have they been very informative at each step

2 years ago

Reply from Sunnova

Thank you, Jerilyn Kronstadt! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Jose Alberto Apopka, FL

I had a good experience with Sunnova, the person who attended me explains everything

2 years ago

Reply from Sunnova

Hello Jose, we are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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David FL

I apprecaite and I am grateful for the remarkable work and services provided so far.

2 years ago

Reply from Sunnova

Thank you, David! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Vivian McCann Whiting, NJ

Workers were friendly and gentlemen. They were efficient a and clean up was excellent.

2 years ago

Reply from Sunnova

Hi Vivian McCann! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Benito

So far I do not have any problems with the system. The system was intalled fast .

2 years ago

Reply from Sunnova

Hi Benito! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Timothy Armand Cape May, NJ

The best decision I have made as a homeowner. Sunoca is a responsibie and reliable leader in Solar

2 years ago

Reply from Sunnova

Hi Timothy Armand! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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joann mazerolle Leominster, MA

We have had nothing but good experiences with the installers and the the solar works awesome

3 years ago

Reply from Sunnova

Hi joann mazerolle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Nelida Gomez Bloomfield, CT

I had enjoy service and support to the point of recommending the product to others.

3 years ago

Reply from Sunnova

Hello Nelida Gomez, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Eduardo Alvarez

Absolutely no follow up and no assistance with setting up the app.

5 months ago

Reply from Sunnova

Hi Eduardo Alvarez, Thanks for your feedback; it's invaluable to us in improving our services.

Jul. 9th, 2025

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CLo

Horrible company, lies about services and offers. I want the solar panels off my roof asap !!!

8 months ago

Reply from Sunnova

Hello Clo. Thank you for reaching out and bringing this matter to our attention. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 8th, 2025

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Verified Customer

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David M. Walker Deltona, FL

So far the system is not doing what I was sold on.

5 years ago

Reply from Sunnova

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

Jun. 22nd, 2020

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Verified Customer

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Patience johnson

Im paying even more than before on my regular bill now i just have two bills

5 years ago

Reply from Sunnova

Hello Patience, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 4th, 2020

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Verified Customer

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Mrs Ream

They need better communication with the inspectors

5 years ago

Reply from Sunnova

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Feb. 11th, 2020

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Verified Customer

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AJISHA Hempstead, NY

I am still getting a regular bill for my light bill and I shouldn't be

6 years ago

Reply from Sunnova

Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly

I had a lot of problems with the company installing the solar.

6 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Felicia Clair Ridgecrest, CA

It took 2.5 years for my solar project to be conpleted

6 years ago

Reply from Sunnova

Thank you for your feedback Felicia Clair. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 17th, 2019

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Joe Amick

Can I do zero stars because one is definitely to many I’ve gotten the run around from everyone I have talked with.

9 months ago

Reply from Sunnova

Hi Joe, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 14th, 2025

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Liberna Charles

Lack of communication at the beginning of the process.

9 months ago

Reply from Sunnova

We appreciate your feedback, Liberna. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 12th, 2025

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Harry Hallman

Installation was done quickly. Crew was very friendly.

9 months ago

Reply from Sunnova

Thank you, Harry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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DR. BILLY BATES

Unsure what to do shown by workers because of minor changes made by purchaser.

9 months ago

Reply from Sunnova

Hello Billy. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 25th, 2025

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Joe Musgrove

their is really nothing to review with you just got turned on.ask me again after my first bill

10 months ago

Reply from Sunnova

Hi Joe! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Feb. 5th, 2025

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Willie Bolar

I don’t want theses panels they are not working and can you please send me a copy of the contract that I sign

11 months ago

Reply from Sunnova

Thank you, Willie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We have followed up with you via email and sent a copy of your solar agreement. We apologize for any inconvenience.

Jan. 9th, 2025

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Ken Berryann

Never returned to show me how to track my useage.

11 months ago

Reply from Sunnova

Hello Ken, thank you for your message and feedback. Please know that our MySunnova portal primarily provides your energy production data values rather than your usage/consumption. Please know we are here to assist. Should you have any inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Robert Reid

Knowledgeable ….. Fixed my system and it works great

1 year ago

Reply from Sunnova

Hello Robert. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 26th, 2024

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steven stere

Good service !just took 4 months to process

1 year ago

Reply from Sunnova

Hello Steven. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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