Sunnova: Read 5,942 User Reviews From Real Homeowners

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Jennifer Evans Surprise, AZ

Everything from sales to installation was professional and easy to talk to .

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jennifer Evans! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Aug. 28th, 2023

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Cecelia Mission Viejo, CA

Everything went very smoothly. They were there for any concerns.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Cecelia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Aug. 28th, 2023

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Jennifer Allen Worth, IL

Representative was very professional and answered all my questions

1 year ago

Reply from Sunnova

Hi Jennifer Allen, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 24th, 2023

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Rose M Koch

Updates on progress of the install. Very professional people did the work.

1 year ago

Reply from Sunnova

Greetings Rose M. Koch, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free and professional as possible; we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova

Aug. 23rd, 2023

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Patricia Dallas, TX

Replacement was scheduled and missed without any contact. Eventually got it right.

1 year ago

Reply from Sunnova

Hello Patricia! We greatly appreciate your honest feedback as it allows area for improvement. If you have any further questions or concerns, please do contact us at 866.786.6682 or via email at customerservice@sunnova.com.

Aug. 23rd, 2023

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Ronald Schwartz Quarryville, PA

They did a great job and quickly and explained how it all works

1 year ago

Reply from Sunnova

Ronald Schwartz, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Aug. 22nd, 2023

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Barbara South Gate, CA

Their patients and understanding Tyler is an awesome 👍 rep.

1 year ago

Reply from Sunnova

Hello Barbara! We're so happy to hear about your excellent experience with the salesperson. We hope to continue to service you as best as we can. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Aug. 22nd, 2023

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Rochell

It was great with being helpful with answering my questions.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Rochell! At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 22nd, 2023

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Mike Fogle Powell, OH

Talked with techs for 10 minutes. They were well mannered and knowledgeable. Did improve performance of panels.

1 year ago

Reply from Sunnova

Thank you for the honest review, Mike Fogle. Our commitment is to help ensure you have a good performing system with excellent service. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 22nd, 2023

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Rich Mikrut Atlanta, GA

Very professional setup, impressed with everyone we met so far

1 year ago

Reply from Sunnova

Hello Rich Mikrut, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a professional and smooth transition to solar; we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 18th, 2023

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janice Sanchez Las Vegas, NV

Large savings on my energy bill. Bill is same every month, so can plan my monthly bills.

1 year ago

Reply from Sunnova

Thank you, Janice Sanchez, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. We hope to continue giving you savings and to provide the best service we can!

Aug. 11th, 2023

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Gerold Brower Sr San Diego, CA

Very quite while they were working and always where they said be.

1 year ago

Reply from Sunnova

Thank you for your feedback, Gerold Brower Sr. We work hard to make sure you're aware of where we are in the steps of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 10th, 2023

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Robert Tello North Conway, NH

Very professional and knowledgeable sales and support teams!!

1 year ago

Reply from Sunnova

Robert Tello, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Aug. 8th, 2023

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Shelly Lee Whiting, NJ

Sunnova holds to their sales through operation of my solar unit!

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Shelly Lee! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 8th, 2023

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Bill Hands Middletown, NJ

My first contact with Sunnova and am very satisfied with them so far.

1 year ago

Reply from Sunnova

Thank you for your message, Bill Hands. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 3rd, 2023

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Cyndie Griffin Glen Ellyn, IL

Great communication. I was kept updated throughout the process.

1 year ago

Reply from Sunnova

Hello Cyndie Griffin, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 2nd, 2023

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Annie Kaufman

Efficient, great customer service and happy to have solar finally!

1 year ago

Reply from Sunnova

Annie Kaufman, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Jul. 31st, 2023

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Richard Herbst

Seamless install. Our crew was prompt, courteous and professional.

1 year ago

Reply from Sunnova

Thank you for your message, Richard Herbst. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 31st, 2023

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sharon cid

Constant communication always answered our questions on a timely matter

1 year ago

Reply from Sunnova

Sharon Cid, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 28th, 2023

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Robert Kammerdiener Tamaqua, PA

We are happy sales and so far everything about the experience

1 year ago

Reply from Sunnova

Robert Kammerdiener, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Jul. 27th, 2023

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Shonta Moore

Awesome work. Great team to work. My pm Shonte did an incredible job.

1 year ago

Reply from Sunnova

Thanks for your positive feedback, Shonta Moore! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jul. 27th, 2023

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Megan Markoski Centerville, MA

They did a wonderful job! The crew was quick and respectful.

1 year ago

Reply from Sunnova

Hi Megan Markoski, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 27th, 2023

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Steve Farnish Edinburg, VA

Process went well. Our Sales-man Bryan was very responsive.

1 year ago

Reply from Sunnova

Hi Steve Farnish, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth process as mentioned & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 27th, 2023

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Dshon Bell St Louis, MO

So far the communication has been good. Installation went smooth.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Dshon Bell. We appreciate the honest feedback and hope to continue the excellent service to assist you as necessary! Please feel free to contact us at 866.786.6682 or via email at customerservice@sunnova.com should you have any further inquiries or concerns.

Jul. 26th, 2023

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Will Collins Murphy, NC

They covered my issues quick and followed up on an error code .

1 year ago

Reply from Sunnova

Hello Will Collins, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 21st, 2023

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David Brister Fort Lauderdale, FL

Energy from solar panels is fantastic. App is easy to use to track the system

1 year ago Edited December 22, 2023

Reply from Sunnova

Hello, David Brister. Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, and we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 18th, 2023

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Brendan Taylor Henderson, NV

My bill is supposed to be $128/mo. But I'm being charged $193 for June. Wonder how else they'll screw me. Installation went well, so there's that.

1 year ago

Reply from Sunnova

Hello Brendan Taylor, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.

Jul. 18th, 2023

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orlando lopez

Is all OK services guarantee n support is all fine to.me thank you

1 year ago Edited January 1, 2024

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Teresa Robinson Bradenton, FL

Very knowledgeable and friendly staff that keeps me informed

1 year ago Edited July 17, 2023

Reply from Sunnova

Hello Teresa Robinson, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *MJ*

Jul. 12th, 2023

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Nazariy Shon

Great price, good timing. Great value. And of course Great installers.

1 year ago

Reply from Sunnova

Thank you, Nazariy Shon! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 11th, 2023

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Ireen. Jones State College, PA

Very nice, Worked quickly. Very professional. Glad for you assistance.

1 year ago

Reply from Sunnova

Thank you, Ireen Jones! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 10th, 2023

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Kim phuong Lake Placid, NY

Very good so far The customer service are very good and Professional.

1 year ago

Reply from Sunnova

Thank you, Kim Phuong! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 7th, 2023

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Steve Smoke Monroe, OH

Very nice and good at what they do. Explained everything to us.

1 year ago

Reply from Sunnova

Thank you for your message, Steve Smoke. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 7th, 2023

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tom jump West Newton, MA

Not pushy. Not scummy like other companies. Awesome customer service.

1 year ago

Reply from Sunnova

Thank you for your message, tom jump. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 3rd, 2023

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Nic Sturgill

Didn’t show up at scheduled time and cost us an half day of work/pay and then has shown up twice since then at random times that we did not schedule.

1 year ago

Reply from Sunnova

Hello Nic Sturgill, Thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away.

Jul. 3rd, 2023

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Shauna Sims

Upfront pricing. Install team was awesome. Whole process seamless.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Shauna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 30th, 2023

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Paul Sweinhart Lebanon, PA

I was kept in the loop and updated every step of the entire process.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Paul Sweinhart! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 30th, 2023

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Carrie Bracco Wolcott, CT

Professional staff and easy to understand process from start to finish

1 year ago

Reply from Sunnova

Thank you for your message, Carrie Bracco. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

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HTouger Quincy, MA

Availability and responsive of the staff. Everything went as promised.

1 year ago

Reply from Sunnova

Thank you, HTouger!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

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Cathy Kay Bent Mountain, VA

They knew what they were doing and got our solar up and running!

1 year ago

Reply from Sunnova

Hi Cathy! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 22nd, 2023

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Paul DeHart Lynchburg, VA

The guys did fix my system I think, they came by unannounced while I was at work with nobody home but my 15 year old kid.

1 year ago

Reply from Sunnova

Hello Paul DeHart, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 21st, 2023

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David Wilhelm Pittsburgh, PA

Communication with me every step of the way through the process and afetr

1 year ago

Reply from Sunnova

Thank you, David! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 19th, 2023

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David “Sully” Sullivan Boston, MA

Couldn’t be happier to not have to deal with RI energy and their rate hikes!!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, David "Sully" Sullivan! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 19th, 2023

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Maria Esteves Wimauma, FL

Very friendly and helpful staff keep me informed of every step of installation

1 year ago

Reply from Sunnova

Thank you, Maria! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 19th, 2023

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Samuel Russell

Sunnova answered all questions in an accurate and professional manner.

1 year ago

Reply from Sunnova

Thank you, Samuel Russell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 19th, 2023

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Jeffrey McGuire New Britain, CT

1 year ago

Reply from Sunnova

Thank you, Jeffrey McGuire! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 12th, 2023

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Mark LaPrade

Great experience from beginning to end and very happy to be saving money

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you for your message, Mark. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses *Dafne G.

Jun. 16th, 2023

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Patrick Settles Menifee, CA

Sunnova was straight forward, honest, and easy to work with

1 year ago

Reply from Sunnova

Hi Patrick Settles! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Scott Munroe West Friendship, MD

Great plan and very good service. Quickly addresses issues that come up.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hello Scott Munroe, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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Michelle Allmon

Very fast, friendly and perfessional. Definitely recommend this company

1 year ago

Reply from Sunnova

Hello Michelle, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 13th, 2023

Sunnova Reviews