Name: Sunrun
Rating: 4.4

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Verified Customer

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George Jamestown, RI

The monthly cost is affordable for me and they were really fast and efficient.

5 years ago

Reply from Sunrun

Hello, George, we are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Aug. 24th, 2018

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Verified Customer

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sharon gantz Lititz, PA

just a good experience esp now since my ppl bill has come down

6 years ago

Reply from Sunrun

That's what we love to hear, Sharon! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 22nd, 2018

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Verified Customer

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Lori Yeomans Anderson, SC

Ease of working with from friendliness to knowledge to on time service

6 years ago

Reply from Sunrun

That's what we love to hear, Lori Y.! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

May. 22nd, 2018

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Verified Customer

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Anonymous

Wpuld be 5 star but they use poor sub contractors and are unclear about rebate when equipment fails

6 years ago

Reply from Sunrun

Hello, thank you for taking the time to write a review, we appreciate your rating. We are a growing company and always have room for improvement, we will certainly submit your feedback to our leadership team. Thank you for making the change to solar and creating a planet run by the sun, power forward!

May. 15th, 2018

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Verified Customer

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Eli's Hernandis

Everything works the way they said it was. Satisfied with services.

6 years ago

Reply from Sunrun

Thanks for sharing, Eli H! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 15th, 2018

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Verified Customer

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Clayton Creekmore Sun City, AZ

The sales person came to our door and we signed up. Our experience with the rep was very good.

6 years ago

Reply from Sunrun

Thank you for sharing your experience! We also strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family, Clayton C.! Power Forward!

May. 14th, 2018

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Verified Customer

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Lynette Sasamoto

Excellent customer service and can't complain about my PG&E bills

6 years ago

Reply from Sunrun

When you're happy, Lynette, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 10th, 2018

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Verified Customer

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Joe

Install and inspection problems. They did not make required corrections in a timely basis.

6 years ago

Reply from Sunrun

Thanks for making our day, Joe! Setting the standard in outstanding service is something we (seriously) obsess over. We also strive to make joining our effort in creating a planet run by the sun very clean and simple.

May. 10th, 2018

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Verified Customer

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great service and follow up

good teams work, from first touch , sales do the great experience to me,

6 years ago

Reply from Sunrun

That's what we love to hear! We aim to provide the best customer experience, we are ecstatic your journey in switching to solar was a great one! Welcome to the Sunrun family!

May. 11th, 2018

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Verified Customer

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Fito

Professional work. I am very happy and excited with my solar panels.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Fito! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

May. 11th, 2018

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Verified Customer

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Elaine

Great price, great service and installation, nice people to deal with.

6 years ago

Reply from Sunrun

Thanks for sharing, Elaine! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for.

May. 11th, 2018

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Verified Customer

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Denise

Great customer service and the on-time installation was easy and the technicians were professional

6 years ago

Reply from Sunrun

That's what we love to hear, Denise! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 11th, 2018

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Verified Customer

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Debbie

My electric bill is extremely lower. I received a new roof at no cost to me.

6 years ago

Reply from Sunrun

Thanks for making our day, Debbie! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 11th, 2018

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Verified Customer

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Allen & Cindy

Very professional, on time, works good, and they cleaned up after themselves

6 years ago

Reply from Sunrun

We strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family.! Power Forward Allen and Cindy!

May. 11th, 2018

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Verified Customer

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Xiang

A Truly great solar company, start save money after 2 months of installed.

6 years ago

Reply from Sunrun

Thank you so much for your feedback, Xiang. We loved reading your review and are happy to hear you are already seeing the benefit of having solar, welcome to the Sunrun Family!

May. 10th, 2018

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Verified Customer

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Travis W

Simple, Easy, Money saving and most importantly Eco-Friendly!

6 years ago

Reply from Sunrun

Hello Travis! We work hard to make the switch to solar hassle free. We are so happy to hear your experience reflected what we strive for. Thank you for helping us create a planet run by the sun!

May. 10th, 2018

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Verified Customer

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Rob D.

All their employees delivered what they promised on time or before it was due.

6 years ago

Reply from Sunrun

That's what we love to hear, Rob! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

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Ralph Borkman

Guaranteed power generation policy and outstanding customer support.

6 years ago

Reply from Sunrun

That's what we love to hear, Ralph! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

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Dwight S Denver, CO

Always courteous, prompt and helpful. Never had any issues with the system.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Dwight S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

May. 4th, 2018

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Verified Customer

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Cliff

Although we are away for the winter, I have no electric balance.

6 years ago

Reply from Sunrun

Thanks for sharing, Cliff! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Thomas schoonover Paradise, CA

Quick and easy the crews were completed in a great way and were clean

6 years ago

Reply from Sunrun

This is wonderful to hear, Thomas! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 3rd, 2018

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Verified Customer

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Christina B. Camarillo, CA

Never had a problem, good customer service when I called with a question.

6 years ago

Reply from Sunrun

Thank you Christina B! This is such a wonderful review. We are so grateful for our customers, you are a huge part of creating a planet run by the sun. We always want to make sure our customer receive great service, Sunrun is customer obsessed. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

May. 3rd, 2018

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Verified Customer

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Torise Helendale, CA

I've had no issues with the organization, they've been very proactive

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Torise. This is such a wonderful review!

May. 4th, 2018

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Verified Customer

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Samuel San Diego, CA

Service and reliability. All representatives in the process performed well.

6 years ago

Reply from Sunrun

When you're happy, Samuel, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 4th, 2018

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Verified Customer

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Francisco Pineira Whittier, CA

Service was satisfactory customer care was good could be better set on my satisfied customer .

6 years ago

Reply from Sunrun

Thanks for sharing your story, Francisco! We enjoyed reading your review. Please let us know how things are going, feel free to reach out to us!

May. 4th, 2018

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Verified Customer

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Jim M Las Vegas, NV

They have lived up to all of their promises. I really didn't expect them to.

6 years ago

Reply from Sunrun

Hello Jim, thank you for sharing your story! Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

May. 4th, 2018

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Verified Customer

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Jean - Staten Island

Company is week organized , well managed with excellent customer communication

6 years ago

Reply from Sunrun

That's what we love to hear, Jean! Providing the best customer experience is key!

Apr. 17th, 2018

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Verified Customer

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John

They are up front, excellent service, and are fighting for their customers.

6 years ago

Reply from Sunrun

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working hard for our customers!

Apr. 17th, 2018

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Verified Customer

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good company

the panels produce what they promised and cut my electric bill

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review!

Apr. 17th, 2018

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Verified Customer

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Regina Ryskind

Customer service is excellent! Every department is the best at what they do.

6 years ago

Reply from Sunrun

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

Apr. 16th, 2018

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Verified Customer

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Listen carefully.

I feel some of the things said about saving alot of money on electric, just aren't true.

6 years ago

Reply from Sunrun

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 16th, 2018

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Verified Customer

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Jerry H

Overall excellent quality in hardware, service and performance

6 years ago

Reply from Sunrun

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

Apr. 16th, 2018

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Verified Customer

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WHM

Ease of understanding,connection with Costco,great installation

6 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 12th, 2018

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Verified Customer

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james noto

Everything went smooth as clockwork. professional, reasonable, timely

6 years ago

Reply from Sunrun

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Joann

I am new to the company, but like their app and customer service

6 years ago

Reply from Sunrun

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 12th, 2018

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Verified Customer

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CathyC

Everyone was wonderful from salesperson to installation and beyond.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Schnabel1

The customer service is great and the installment people were very friendly

6 years ago

Reply from Sunrun

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

Apr. 12th, 2018

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Verified Customer

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John

I am impressed with the installation, follow up and customer service

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

Apr. 12th, 2018

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Verified Customer

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Ron Mariani

Had Sunrun in 2 homes, never a problem that was not handled quickly.

6 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy thanks for sharing your story!

Apr. 12th, 2018

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Verified Customer

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Mark Daquilla

sunrun is a great company, I am saving so much money with my solor panels

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 11th, 2018

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Verified Customer

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Jessica & Eric Shimoda

We are happy with Sunrun and especially our low electric bill

6 years ago

Reply from Sunrun

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

Apr. 11th, 2018

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Verified Customer

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George Homer

Clear contract. Clean installation. Guaranteed generation. Great warranty.

6 years ago

Reply from Sunrun

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

Apr. 11th, 2018

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Verified Customer

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Khawaja Ghori Irvine, CA

They were great. We decided to install it and it's all up and running.

6 years ago

Reply from Sunrun

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

Apr. 5th, 2018

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P Malla Moncks Corner, SC

Beware of needing customer support from Sunrun. They are all great until they sell / install the panels. If you ever need removal / reinstallation work, they'll just ghost you. It's been a nightmare trying to get them to removal the panels so that I can get a roof redone (also something they didn't tell me was needed). Just avoid it

10 months ago

Reply from Sunrun

Hi there, P Malla! Thank you for bringing this to our attention. Let me start by saying we are so sorry to hear that you are having a frustrating experience with removing your panels. Our team would like to look into this further to see how we can help. We will be sending you a private message requesting additional account information so that we can personally assign an Expert to your case that can help. Thanks!

Sep. 6th, 2023

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Ronnie Lee Peoria, IL

Had one of the field reps come out and set up a meet with one of the company techs and i was denied before anyone ever came out. I received a text telling me they couldn't fit my roof with panels. That's a first, i thought it was a custom fit solar install? Thoght i would see a person before i was shut down....

10 months ago

Reply from Sunrun

Ronnie, thank you for bringing this to our attention and we are so sorry for this experience. We will be sending you a private message to look into this for you. Thank you!

Sep. 5th, 2023

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Jan Holt Tempe, AZ

My power bill is $21-23 a month!!! And I have not had a problem with my panels in the 7 years I have owned them.

11 months ago

Reply from Sunrun

Thank you for your review, Jan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 16th, 2023

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Rick Martinez Houston, TX

Straight to the point and very patient and informative. Great guy to speak with. Answers all my questions

11 months ago

Reply from Sunrun

Rick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 15th, 2023

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Modesto Peralta

Quality of work- excellent. The people who put the solar panels on our roof are on time and kept their work waste collected at the end of their day.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Modesto! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 30th, 2024

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Scott Lemay Dunlap, IL

I arranged for a Sunrun representative to come to my home and quote me on a residential solar system. The representative was arrogant and not knowledgable. His approach was to talk a lot of non-sense and try to convince me to overpay. A solar system installed cost should be around $3.20 per Watt. Sunrun wasn't close, and worse they planned to keep the Illinois Shine incentive for themselves! Don't overpay for solar, and don't waste your time with Sunrun.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Scott. We are so sorry to hear about your experience. This does not represent the values of Sunrun, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to get this escalated immediately. Thank you!

Jul. 3rd, 2023

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William Farrell Trenton, NJ

I contracted with Sunrun a year ago to install solar panels They changed the install plan during installation without consulting me It was a lazy change and with crooked wiring running across my roof. They have refused to fix and now I am going to have everything removed and another new roof installed. Instead of increasing the value of my house it has decreased it significantly The only professional thing about this company is the runaround I get. I am unable to pay as this is a complete mess William Farrell

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jun. 6th, 2023