Name: Sunrun
Rating: 4.2

star star_border star_border star_border star_border

John Davison Northridge, CA

The panels are working but the customer service is so terrible that it should rank -1 stars. Forever on hold, never being called back. They installed a panel on the wrong spot covering the access to our air-conditioning. After we told them we were informed that we had to pay for it for them to clean up their mess. They came and removed the panel but didn't reinstall it later. On the day we were supposed to have in reinstalled they said they were on the way but never showed up. WORST CUSTOMER SERVICE EVER.

2 years ago

Reply from Sunrun

We are so sorry to hear this! We would love to review your system's performance and any other specific concerns you have. We will have a representative send you a private message. Thank you for your communication.

Sep. 2nd, 2021

star star star star star

alexandra garcia Cortlandt Manor, NY

Sunrun provides clear explanation on all steps.

7 months ago

Reply from Sunrun

Alexandra, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 11th, 2023

check_circle

Verified Customer

star star star star star_border

Keith Sumner Charlemont, MA

It's clean energy and has cut costs to my electric bill.

1 year ago

Reply from Sunrun

Thanks for your review, Keith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Nardizzi Valencia, CA

They do nothing to help. I pay more now for my electric bill then I did before they put it on my roof.

1 year ago

Reply from Sunrun

We're so sorry to hear this, Anthony. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Gary E Layton Bay Shore, NY

Equipment works. Billing is automatic. No problems.

1 year ago

Reply from Sunrun

Your review brightened our day, Gary! We are so happy to hear that your system is working well. Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Eddy Emile La Mirada, CA

Energy production but not too happy with SunRun app.

1 year ago

Reply from Sunrun

Thanks for your review, Eddy! We're so delighted to hear that you're happy with your energy production! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Mark

Install went very smoothly. So far it's been fine.

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Mark!

May. 26th, 2022

check_circle

Verified Customer

star star star star star_border

Lawrence

So far they working good. It went quick and smooth.

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Lawrence!

May. 26th, 2022

check_circle

Verified Customer

star star star star_border star_border

Colin Castro Valley, CA

Not able to expand or add more panels. Backup battery system not available.

3 years ago

check_circle

Verified Customer

star star star star star_border

NATH Washington, DC

GGOD SERVICE and GOOD PRODUCT and SAVE MONEY

3 years ago

check_circle

Verified Customer

star star star star star_border

Eldoubleul

The overall cost after Sunrun received the rebates applied

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Connie K Reynolds

my electric bill is way way to much and my solar is not paying for the power i bought to use

4 years ago

Reply from Sunrun

Solar is a seasonal product, and it is best to wait until your solar anniversary (one year after Permission to Operate was granted) to gain a complete understanding of your savings and how solar is working for you. Keep in mind, how much you save depends on many factors including how much electricity you use. If you use more after going solar than you did before, this may affect how much money you save.

Mar. 25th, 2020

check_circle

Verified Customer

star star star star_border star_border

John Harries

The layout on my roof isn't the best, I have had times it under performs

4 years ago

check_circle

Verified Customer

star star star star star_border

Patrice San Jose, CA

The installation process was intrusive and complicated.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Pam Toms River, NJ

They are great as long as you don't have an issue or question.

4 years ago

check_circle

Verified Customer

star_border star_border star_border star_border star_border

Derek P Henderson, NV

Installed on time with no problems and I haven"t had to buy any electricity since it was turned on last January.

4 years ago

check_circle

Verified Customer

star star star star star_border

George San Luis, AZ

When I call, the customer service is always there.

4 years ago

check_circle

Verified Customer

star star star star star_border

Rickie Beal

No call back after installed how it''s working

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Myers

I have found they cost more than others with homes the same size as mine.

4 years ago

check_circle

Verified Customer

star star star star star_border

Keith Truehart

Easy system for payment and good service as needed

4 years ago

check_circle

Verified Customer

star star star star star_border

mike

one time slow response to clear and reset inverter.

4 years ago

check_circle

Verified Customer

star star star star star_border

Steve M

Hard to get customer support when problems arise

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Charles

I ask the question on how to get battery backup twice with no answer back

4 years ago

check_circle

Verified Customer

star star star star star_border

BC

Installatin wason time and product works well.

4 years ago

check_circle

Verified Customer

star star star star star_border

Tim Johnson

they help with trimming my trees, negitive is the lease

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Frank Port Deposit, MD

Not much interaction at this point. What I have seen so is what I except

4 years ago

check_circle

Verified Customer

star star star star star_border

Tom Castaldo

On time install, quality product and reasonable pricing.

5 years ago

Reply from Sunrun

Hello Tom, we are ecstatic to hear that you're happy with your product and happy to see you are happy with your prices. Let's create a planet run by the sun!

May. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Richard Inman

Hard to get on phone. Was promised critter guards. No guards.

5 years ago

Reply from Sunrun

We want to make sure we are there when you need us. We are so sorry to hear that was not the case, feel free to private message us your contact information and we will have a representative reach out to you and address your critter guard concerns.

May. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Poor

I really don't find that it worked much after September/October

5 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Kwayne Tucson, AZ

Good product, reasonable price. Fast & courteous responses.

5 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Rick Wallrath Waukesha, WI

Good technology. Installation was protracted.

5 years ago

Reply from Sunrun

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

Mar. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Clovis, CA

good Customer Service and Quality product

5 years ago

Reply from Sunrun

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Mar. 11th, 2019

check_circle

Verified Customer

star star star star_border star_border

Home owner

Don't seem to be saving any money. I'm trying to give it some time.

5 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Feb. 21st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Nicole Inman, SC

Not keeping their word on promises on the guarentee of their products solar production

5 years ago

Reply from Sunrun

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Jim Tucson, AZ

good to work with but want to see cost during winter.

5 years ago

Reply from Sunrun

Hello Jim, thank you for taking the time to leave this review. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are excited to have you and welcome you to the Sunrun family.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star_border star_border

Wei Yuan Kapolei, HI

Sometime they aren't very responsive in resolving trouble tickets.

5 years ago

Reply from Sunrun

Hello Wei Y. Thank you for your feedback. We are sorry if the service call took longer than you expected. The good news is you're protected by the performance guarantee policy since you're leasing the system.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Schnecksville, PA

Liked Mike F very much and his presentation

5 years ago

Reply from Sunrun

Thank you for your shout out to Mike F. We pride ourselves in having amazing sales reps that can guide our customers seamlessly through the process of going solar. Thank you for taking the time to leave this review, and helping us create a planet run by the sun.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star star_border

Carol Izral Las Vegas, NV

Problem with billing in the past, okay now

5 years ago

Reply from Sunrun

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

Sep. 11th, 2018

check_circle

Verified Customer

star star star star_border star_border

Anonymous Rock Hill, SC

Please upgrade your iOS app! Save id / allow me to stay logged on

5 years ago

Reply from Sunrun

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

Sep. 4th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Simon Qiang Yu La Palma, CA

I have been waiting for one year for the complete of installation. it was done, but I cannot use it at all.

5 years ago

Reply from Sunrun

Thank you for your feedback Simon Q. We appreciate your patience while we work towards a resolution. I see you called on August 27th, and we were expecting the battery to arrive so we can replace it. Feel free to private message me to provide you with more updates.

Sep. 6th, 2018

check_circle

Verified Customer

star star star star star_border

Satisfied Customer Rancho Palos Verdes, CA

Overall a good company. Quality for service provided

5 years ago

Reply from Sunrun

Thanks for sharing! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 22nd, 2018

check_circle

Verified Customer

star star star star star_border

Peter BP San Diego, CA

Flawless from sales, install and follow up

5 years ago

Reply from Sunrun

We love to hear this, Peter BP.! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward!

May. 22nd, 2018

check_circle

Verified Customer

star star star star_border star_border

Will H

Incorrect installation followed by slow response in corrections

5 years ago

Reply from Sunrun

Hello Will H. We are thankful for your feedback. We apologize if the delay in response caused any issues or inconvenience, this is not the Sunrun norm. Thank you for taking the time to rate us, and we are happy to see you are a part of the Sunrun family! Power forward.

May. 15th, 2018

check_circle

Verified Customer

star star star star star_border

Hawaii

Good company but the sub they used is disappointing

5 years ago

Reply from Sunrun

Thank you for your feedback. This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 11th, 2018

check_circle

Verified Customer

star star star star star_border

Peter Chavez

Sales person was awesome. Install and workmanship was fair.

5 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Peter C. This is such a wonderful review. We are so grateful for our customers. We love to hear about the experience.

May. 10th, 2018

check_circle

Verified Customer

star star star star star_border

Marcell

Good product and customer service good value for your money

6 years ago

Reply from Sunrun

Thank you for your review, Marcell. We appreciate you taking the time to share your great experience! We are customer obsessed which is why we want to make sure you as a customer feel valued!

May. 4th, 2018

check_circle

Verified Customer

star star star star star_border

Josie

They did a very good job,but it Was slow

6 years ago

Reply from Sunrun

We love to hear this great feedback Josie! Thank you for taking the time to share!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Ten-China hsiao

Good in general, few mistakes at beginning g

6 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Sun Lover

After one year the monthly bill from Sun Run was increased

6 years ago

Reply from Sunrun

Thanks for the communication. As you stated, there was an increase, depending on what agreement you are on there can be a yearly escalator. This is brought up during the proposal and is on the first page of the agreement. Please reach out to us if you have any questions or would like a copy of the agreement.

Apr. 13th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Carnemolla

I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

6 years ago

Reply from Sunrun

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 13th, 2018