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Sunrun

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8.7

Overall Score

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Ramanath Shanbhag Goleta, CA

Absolutely horrible service. Have been leasing since 7 years. The system went down earlier this summer. Over 3.5 months and still no news on the replacement system. Meanwhile I am paying the lease every month.

1 year ago

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Reply from Sunrun

Thank you for bringing this to our attention, Ramanath. We're so sorry to hear about the issues you have been having with your system and would be more than happy to look into this further for you. We will be sending you a private message with more information about this issue. Thanks!

Sep. 7th, 2022

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Lori Arnberg Lodi, CA

Profile and knowledgeable staff every step of the way. Easy process and quick installation

1 year ago

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Reply from Sunrun

Thank you, Lori, for helping us to create a planet run by the sun!

May. 23rd, 2022

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Diane Landry Los Angeles, CA

Everyone we have dealt with has been very professional, polite, and knowledgeable.

1 year ago

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Reply from Sunrun

Thank you, Diane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 23rd, 2022

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HollyAnn Povee Tolleson, AZ

DO NOT GO WITH SUNRUN!!! Sunrun doesn't allow battery back-ups to leased systems, nor do they allow you to add a battery back-up to an already existing system through them. Horrible customer service.

2 years ago

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Reply from Sunrun

Thank you for your interest in our backup battery, HollyAnn. We are working on a retrofit solution for existing customers and expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Batteries are available for our new installed leased contracts. Thanks!

Jan. 14th, 2022

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Stevens Family

Easy..from beginning to end. One year later we have saved money and had no problems!

3 years ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family!

May. 25th, 2022

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Jiggins

Best company ever!!! Good quality service! I was able to save a ton of money. Thank you very much!

3 years ago

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Reply from Sunrun

Thanks for your review, Jiggins! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 17th, 2024

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Sl San Gabriel, CA

Figured Costco would use companies with good customer service. I was wrong. Would nit recomment to any of my friends who are now happy with other companies. The larger the company often times means less customer support.

4 years ago

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Ian Matsue North Las Vegas, NV

Wasn't happy with what they told me was a bit misleading think... Did the math and price would be more then NV energy with their rate increase not worth it.

4 years ago

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Charles Lightfoot

Never had a problem with the system and they are a very good company to deal with So polite.

4 years ago Edited January 10, 2024

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Marc Lustig Henderson, NV

Beware!!! When your panels stop producing power they won’t replace the bad panels. Sunrun will just tell you that your other panels will make up for it. Loss production is loss production!

4 years ago

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Kevin h

overpriced service starts out very attractive and builds to being so over normal cannot imagine it ever getting there

4 years ago

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Steve Love Torrance, CA

they were the only Solar Company that met with us twice to answer all mine and my wife's questions!

4 years ago

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Thomas Killingsworth Spring Valley, CA

Very helpful and knowledgeable about solar. Patient with any and all questions and concerns.

5 years ago

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Reply from Sunrun

This is such a wonderful review! Thank you, Thomas, for helping Sunrun create a planet run by the sun!

Jan. 9th, 2019

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Manuel J Fernandez Brentwood, NY

errible customer service. Can't speak on the whole company other than their prices are higher than everyone else but the rep that came and spoke to me was awful and ruined any chance they had to get me as a customer

5 years ago

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Reply from Sunrun

Hello Manuel F. Thank you for your communication. We are saddened to hear that this was your experience, rest assure your feedback will be shared with our sales leadership team. If you would like to go over your experience in detail feel free to private message us.

Dec. 6th, 2018

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Trent Yuba City, CA

Terrible customer service. Can't speak on the whole company other than their prices are higher than everyone else but the rep that came and spoke to me was awful and ruined any chance they had to get me as a customer

5 years ago

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Reply from Sunrun

Hello Trent, thank you for your communication. We understand billing issues can be incredibly frustrating. Sunrun offers some of the lowest rates in the industry. We are sorry to hear your experience, we will share this information with our sales team. If you would like to further discuss this please private message me your contact information.

Nov. 28th, 2018

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Don Medina Grand Terrace, CA

Prompt, courteous, informative. the company I am going to go with for my solar project.

5 years ago

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Reply from Sunrun

Hello Dan M. We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Sep. 28th, 2018

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CHERIE ALDRICH Exeter, CA

I have 30 panels and they have underperformed every year and I always have a true up bill of at least $1500 or more. I have called and complained and it gets me nowhere. Going solar with them was the worst mistake ever.

5 years ago

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Reply from Sunrun

Thank you for reaching out to us, Cherie. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. We have shared your experience with our leadership team.

Sep. 24th, 2018

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Leonard Montoya Durango, CO

Seem very knowledgeable and helpful as well as professional. Just what I'm looking for

5 years ago

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Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Aug. 29th, 2018

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David Hurd Chico, CA

I email a request to provide ma a proposal for a solar system mounted on an elevated support structure. Not on my tile roof. Received an email acknowledgment from Sunrun. No follow through.

5 years ago

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Reply from Sunrun

Hello David H. Thank you for your communication. Please feel free to private message us with your request. We would be more than happy to see what we can do to help.

Aug. 8th, 2018

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MAUREEN KILLMER Henderson, NV

I do not have anything to say other than if I move I would defiantly use SunRun again

5 years ago

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Reply from Sunrun

Hello Maureen K. Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Jul. 31st, 2018

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Donna Dayville, CT

They cancelled and rescheduled appointment three times after we took the morning out of work to meet with them. Needless to say we do not think much of them. Is that the kind of service people get after an install?

5 years ago

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Reply from Sunrun

Thank you for your feedback, Donna. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering a great customer experience. This is certainly not the Sunrun norm, and we apologize for any inconveniences we may have caused. We will share your feedback with our sales leadership team. Thank you for taking the time to share your concerns.

Jul. 26th, 2018

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Greg Lake Hopatcong, NJ

Made an appointment over the phone and nobody showed up the day of the appointment. Still have not received a call,email, or anything. I would not choose a company that can’t even bother to call.

5 years ago

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Reply from Sunrun

So sorry to hear this Greg! Please send us a private message with your full name and phone number, so that we may locate your account and ensure you are contacted.

Jul. 18th, 2018

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David sr Catlin Oxford, CT

NOT HAPPY AT ALL THE ENGINEERS HAVE MOUNTING HARDWARE SPACING TO FAR APART WITH THE EXTRA WEIGHT OF SNOW LOAD CAUSE SAGGING AND EXTENSIVE DAMAGE TO MY ROOF AND SUNRUN WON’T ACCEPT RESPONSIBILITY FOR THE DAMAGE!

5 years ago

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Reply from Sunrun

Thank you for reaching out David, we appreciate the communication. Our aim is to provide outstanding customer service. One of our goals is to be human-centered. We can only imagine how frustrating is it for you to have roof issues. We would be happy to further investigate this matter. We apologize for any issues or inconveniences this may have caused you. This is not the Sunrun norm. Please private message us your contact information and we can have a specialist reach out to you.

Jul. 3rd, 2018

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Carlos Pleasantville, NJ

I recently contacted the Tech team to find a solution to improve this issue or just remove it. But at this point, no answer. If any changes for good I will let you know but as of today This is Bad bad bad.

5 years ago

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Reply from Sunrun

Hello, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Field Service team, we are also working towards a resolution and appreciate your patience. Thank you for your communication.

Mar. 22nd, 2018

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Francisco Armas La Puente, CA

I was mislead about my Edison bill,nobody ever informed me that after 12months i was going to be charged$878 from Edison...i am now paying65 to sunrun and $877 a year to Edison where is my savings?

5 years ago

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Reply from Sunrun

Hello Fransisco A. We appreciate your communication, and understand receiving a true-up bill that high is concerning. Now that your system has produced one full year worth of data we can run a savings analysis. With your utility, you'll be billed as a "net energy metering" (NEM) customer. This means that instead of billing you for all your electricity usage, your utility will bill you for the difference between system generation and how much electricity you used. In either case, you will receive a net metering statement that details your electricity usage, as well as any solar electricity credits you may have accrued each month (if you produced more electricity than you used). These credits will be incorporated into your utility bill, lowering your payment to the utility company. Please reach out to us in regards to the savings analysis if you are interested private message us your information.

Mar. 15th, 2018

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Dissapointed Denton, TX

They want to call me, and too many people in the chain between me and someone who knows Solar. Way too much "marketing", way too little "technology" among the three people I had to talk with. Will NOT use them.

5 years ago

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Reply from Sunrun

Hello, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Sales Leadership team. Thank you for your communication.

Mar. 6th, 2018

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KAREEM HAMMAD

I had 10 companies survayed my house and all agreed that I can generate at least 12000khw. The representative didnt really put any effort to ask questions or send someone to check the site.

6 years ago

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Reply from Sunrun

Thanks for your communication, Kareem H. This is not the typical customer experience and we provided this feedback to the sales leadership. If you would like to provide additional feedback, or would like us to review your case please private message me your information and a Specialist will reach out to you.

Feb. 6th, 2018

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Jerry Bishop, CA

Supposed to save us money and promised the system would actually produce more than promised. wrong on both accounts. now told they try to never produce what was promised. run from Sun Run

6 years ago

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Reply from Sunrun

Thank you for your feedback, Jerry . Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your information and more details. Once we receive the information we can look into this.

Jan. 25th, 2018

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Marlon amaica, NY

Great costumer service. The installers were very professional, they answer all me questions without hesitation.

6 years ago

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Mr. Ed Cathedral City, CA

No other company gave me credit. Sunrun did. I now have a PV Solar system and reaping rewards.

6 years ago

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Anonymous Tustin, CA

Professional. Clean. Clear. The person who showed up to my home what well informed.

6 years ago

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Dissatified 92101

I thought it was a good company. However I had a very poor experience with them, I quickly realized their lack of attention to customer satisfaction and decided to seek another provider.

6 years ago

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Ken Smith 94112

Sun run was a total mess. I received three different stories of the outcome of my house inspection, all of them incompatible, and then total lack of follow up from my main contact.

6 years ago

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Donald Trump 8886

O.K., Enthusiastic sales reps. Compared to other solar power companies, Sunrun offers more to homeowners.

6 years ago

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Marsha 85326

Good, Steve was awesome and answered all of our questions. He kept in contact thru the process.

6 years ago

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Jeef 95111

Great, they didn't start high and make me work them, they can in low with a positive attitude.

6 years ago

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leonard chrusciel

i've had the system for over 3 years saved a lot of money and people very friendly and helpful highly recommend

6 years ago

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Marion Doran Phoenix, AZ

Every one that came out to the house was great. Explain all features and answer all question

6 years ago

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K Hodge Kannapolis, NC

Too many people involved who apparently didn't comuntate with one another and it took well over a month to get the system running after it was installed. If I could have had it taken down I would have. Unacceptable. ..

6 years ago

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crystal Watsonville, CA

they sent out a sales man that didn't know about design trusted a computer to come up with a design could only give us 30%want us to sign contract before they would send someone out to see if they could get more panels

6 years ago

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Shirley Winter

I feel that living in the land of the sun it is the thing to do. I am very happy going solar.

7 years ago

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tom, behrendt

They kept me in the loop during the whole process and made sure that it was done right

7 years ago

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Cindy sarver

Great sales presentation, follow up, installation, and great customer care for any questions

7 years ago

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scott cockburn

MY CONTRACT WAS SIGNED 9/26/16. SYSTEM WAS INSTALLED THE FIRST WEEK IN OCTOBER. AS OF 11/22/16 I AM STILL WAITING TO BE CONNECTED TO THE GRID. MEANWHILE I AM STILL PAYING MY REGULAR SDG&E. BILL

7 years ago

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Matt Pereira

Been a customer for a year they are great system is over performing . The installers are great.

7 years ago

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Paul Joyce

Best in NJ at a quality installation and backing that up with a professional service team.

7 years ago

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Annette Brinkley Fresno, CA

Horrible customer service. Once your system is installed they're done. They don't stand by their work and will not address problems with systems that aren't properly working.

7 years ago

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Terry Collette Sr Los Angeles, CA

Very disappointed with"customer service" After 4 e-mails they are not responding about a service problem at my house. I get enough of their emails that referring my friends, I know they have internet sevice. Terry Sr

7 years ago

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Clayton Hitchcock Boise, ID

Happy with our solar energy. Sun run is great to work with and very professional !

7 years ago

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Randy Denver, CO

Great experience start to finish. Work was done on time and by very pleasant staff.

8 years ago