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Sunrun

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8.7

Overall Score

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lisa Hopewell Junction, NY

All we have been getting is the brush off. Every time we call we are told to be patient, meanwhile my system hasn't been working for 45 days - during summer months. They know they have hit the contract production and don't care. I am filing with BBB and anywhere else I can share - SUNRUN is horrible.

7 years ago

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Dave Garcia San Marcos, CA

Been three months since it was installed and still not working! As weeks go by always an excuse why they can't finalize permit. Beware also that a lien can be put against your property. We had disasters for the poles to mount the panels on the ground and now have received a lien notice from the concrete company!

7 years ago

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Mike Gilbert, AZ

1220 kwh produced in the first month, March 13th to April 12th, almost eliminated my whole electric bill

7 years ago

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John Grundy San Diego, CA

Don't go with SunRun. Bunch of screw-ups. They supposedly help you thru the process but you have to watch them like a hawk and do most of the work yourself. Last straw was they screwed up making an RMA payment to the utility company; hence my system is still not approved to turn on.

8 years ago

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Joe DeScenza Middlesex, NJ

Sunrun is the best solar provider I am extremely pleased with their service, and would use them again!

9 years ago

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larry Bakersfield, CA

Sales person told me my panels would be washed by sun run ... That didn't happen Told be about try up with PG&E and not once did he tell me about the tru up with sun run.

9 years ago

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Willey Hemet, CA

Smooth from beginning to end. Only regret is that due to our inexperience we didn't negotiate for a better rate!

9 years ago

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Frank Carlsbad, CA

High bill in the end, and customer service SUCKS

5 months ago

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Reply from Sunrun

Thank you for bringing this to our attention, Frank! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Also sincere apologies for not providing you with a positive customer service experience, we will be sending you a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Oct. 3rd, 2023

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John Davison Northridge, CA

The panels are working but the customer service is so terrible that it should rank -1 stars. Forever on hold, never being called back. They installed a panel on the wrong spot covering the access to our air-conditioning. After we told them we were informed that we had to pay for it for them to clean up their mess. They came and removed the panel but didn't reinstall it later. On the day we were supposed to have in reinstalled they said they were on the way but never showed up. WORST CUSTOMER SERVICE EVER.

2 years ago

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Reply from Sunrun

We are so sorry to hear this! We would love to review your system's performance and any other specific concerns you have. We will have a representative send you a private message. Thank you for your communication.

Sep. 2nd, 2021

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alexandra garcia Cortlandt Manor, NY

Sunrun provides clear explanation on all steps.

6 months ago

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Reply from Sunrun

Alexandra, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 11th, 2023

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Keith Sumner Charlemont, MA

It's clean energy and has cut costs to my electric bill.

1 year ago

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Reply from Sunrun

Thanks for your review, Keith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 30th, 2022

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Anthony Nardizzi Valencia, CA

They do nothing to help. I pay more now for my electric bill then I did before they put it on my roof.

1 year ago

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Reply from Sunrun

We're so sorry to hear this, Anthony. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Gary E Layton Bay Shore, NY

Equipment works. Billing is automatic. No problems.

1 year ago

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Reply from Sunrun

Your review brightened our day, Gary! We are so happy to hear that your system is working well. Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 16th, 2022

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Eddy Emile La Mirada, CA

Energy production but not too happy with SunRun app.

1 year ago

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Reply from Sunrun

Thanks for your review, Eddy! We're so delighted to hear that you're happy with your energy production! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Mark

Install went very smoothly. So far it's been fine.

1 year ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Mark!

May. 26th, 2022

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Lawrence

So far they working good. It went quick and smooth.

1 year ago

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Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Lawrence!

May. 26th, 2022

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Colin Castro Valley, CA

Not able to expand or add more panels. Backup battery system not available.

3 years ago

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NATH Washington, DC

GGOD SERVICE and GOOD PRODUCT and SAVE MONEY

3 years ago

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Eldoubleul

The overall cost after Sunrun received the rebates applied

4 years ago

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Connie K Reynolds

my electric bill is way way to much and my solar is not paying for the power i bought to use

4 years ago

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Reply from Sunrun

Solar is a seasonal product, and it is best to wait until your solar anniversary (one year after Permission to Operate was granted) to gain a complete understanding of your savings and how solar is working for you. Keep in mind, how much you save depends on many factors including how much electricity you use. If you use more after going solar than you did before, this may affect how much money you save.

Mar. 25th, 2020

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John Harries

The layout on my roof isn't the best, I have had times it under performs

4 years ago

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Patrice San Jose, CA

The installation process was intrusive and complicated.

4 years ago

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Pam Toms River, NJ

They are great as long as you don't have an issue or question.

4 years ago

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Derek P Henderson, NV

Installed on time with no problems and I haven"t had to buy any electricity since it was turned on last January.

4 years ago

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George San Luis, AZ

When I call, the customer service is always there.

4 years ago

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Rickie Beal

No call back after installed how it''s working

4 years ago

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Barbara Myers

I have found they cost more than others with homes the same size as mine.

4 years ago

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Keith Truehart

Easy system for payment and good service as needed

4 years ago

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mike

one time slow response to clear and reset inverter.

4 years ago

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Steve M

Hard to get customer support when problems arise

4 years ago

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Charles

I ask the question on how to get battery backup twice with no answer back

4 years ago

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BC

Installatin wason time and product works well.

4 years ago

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Tim Johnson

they help with trimming my trees, negitive is the lease

4 years ago

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Frank Port Deposit, MD

Not much interaction at this point. What I have seen so is what I except

4 years ago

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Tom Castaldo

On time install, quality product and reasonable pricing.

4 years ago

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Reply from Sunrun

Hello Tom, we are ecstatic to hear that you're happy with your product and happy to see you are happy with your prices. Let's create a planet run by the sun!

May. 4th, 2019

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Richard Inman

Hard to get on phone. Was promised critter guards. No guards.

4 years ago

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Reply from Sunrun

We want to make sure we are there when you need us. We are so sorry to hear that was not the case, feel free to private message us your contact information and we will have a representative reach out to you and address your critter guard concerns.

May. 4th, 2019

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Poor

I really don't find that it worked much after September/October

4 years ago

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Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

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Kwayne Tucson, AZ

Good product, reasonable price. Fast & courteous responses.

4 years ago

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Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

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Rick Wallrath Waukesha, WI

Good technology. Installation was protracted.

5 years ago

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Reply from Sunrun

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

Mar. 11th, 2019

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Anonymous Clovis, CA

good Customer Service and Quality product

5 years ago

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Reply from Sunrun

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Mar. 11th, 2019

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Home owner

Don't seem to be saving any money. I'm trying to give it some time.

5 years ago

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Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Feb. 21st, 2019

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Nicole Inman, SC

Not keeping their word on promises on the guarentee of their products solar production

5 years ago

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Reply from Sunrun

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

Feb. 12th, 2019

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Jim Tucson, AZ

good to work with but want to see cost during winter.

5 years ago

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Reply from Sunrun

Hello Jim, thank you for taking the time to leave this review. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are excited to have you and welcome you to the Sunrun family.

Sep. 18th, 2018

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Wei Yuan Kapolei, HI

Sometime they aren't very responsive in resolving trouble tickets.

5 years ago

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Reply from Sunrun

Hello Wei Y. Thank you for your feedback. We are sorry if the service call took longer than you expected. The good news is you're protected by the performance guarantee policy since you're leasing the system.

Sep. 18th, 2018

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Anonymous Schnecksville, PA

Liked Mike F very much and his presentation

5 years ago

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Reply from Sunrun

Thank you for your shout out to Mike F. We pride ourselves in having amazing sales reps that can guide our customers seamlessly through the process of going solar. Thank you for taking the time to leave this review, and helping us create a planet run by the sun.

Sep. 18th, 2018

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Carol Izral Las Vegas, NV

Problem with billing in the past, okay now

5 years ago

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Reply from Sunrun

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

Sep. 11th, 2018

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Anonymous Rock Hill, SC

Please upgrade your iOS app! Save id / allow me to stay logged on

5 years ago

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Reply from Sunrun

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

Sep. 4th, 2018

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Simon Qiang Yu La Palma, CA

I have been waiting for one year for the complete of installation. it was done, but I cannot use it at all.

5 years ago

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Reply from Sunrun

Thank you for your feedback Simon Q. We appreciate your patience while we work towards a resolution. I see you called on August 27th, and we were expecting the battery to arrive so we can replace it. Feel free to private message me to provide you with more updates.

Sep. 6th, 2018

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Satisfied Customer Rancho Palos Verdes, CA

Overall a good company. Quality for service provided

5 years ago

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Reply from Sunrun

Thanks for sharing! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 22nd, 2018

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Peter BP San Diego, CA

Flawless from sales, install and follow up

5 years ago

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Reply from Sunrun

We love to hear this, Peter BP.! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward!

May. 22nd, 2018