There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 18 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

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User Reviews

Star Rating

3.6
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1,314 Reviews

Review Breakdown

5 star
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Sentiment Criteria

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Ray
August 19th, 2019 Scottsdale, AZ DETAILS
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Seems to be generating the results as promised. Installation was a problem because they weren't working properly and eventually they had to take them all off and install new brackets.

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Anna
August 19th, 2019 Phoenix, AZ DETAILS
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Quick and they cleaned up after themselves. I love that my electricity bill is very low.

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Ronnie
August 19th, 2019 DETAILS
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No problems. It has never failed except for when PG&E does.

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Bob
August 19th, 2019 Lake Villa, IL DETAILS
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I'm extremely happy. They're very responsive and very helpful. There was a foot of snow on the roof when they installed. They shoveled the roof and it took a couple days but they got it done. I leased so Sun Run takes care of the maintenance and the details.

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Johnny
August 19th, 2019 DETAILS
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No complaints with them. They've been good to me. It's kind of confusion trying to figure out how much gas and how much electricity I'm using each month.

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Paul
August 19th, 2019 DETAILS
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Sun Run was one of two solar companies I looked into. I picked them because of their affiliation with Costco. Whenever there's been an issue people got back to me promptly and resolve any issues. The only thing is I was under the impression that our utility company was going to pay us for excess production. Now that's been called into question and I asked Sun Run to look into it but nobody's gotten back to me.

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Christoper
August 19th, 2019 DETAILS
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Once I saw they were partnered with Costco they stood out. I had lots of questions and got knowledgeable responses quickly. They did an assessment, installation, and inspection. It was longer than I thought but very efficient. I'm extremely satisfied.

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Vuthy
August 19th, 2019 DETAILS
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I saw Sun Run was rated one of the highest. The equipment is in my garage. It works very well, there's nothing wrong with it and it saves a lot after all.

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Genesis
August 19th, 2019 DETAILS
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Because of the gap between the roof and the solar panel now pigeons are nesting underneath the solar panels. They should enclosed the perimeter of the solar panel with screens so birds cannot nest. I don't mind my electricity is really low so it does benefit to have the solar panels.

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Judith
August 19th, 2019 DETAILS
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Sometimes we don't always get an answer right away. Installation was quick. It's doing the job.

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Yinpu
August 19th, 2019 DETAILS
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Some good experiences with them and some not so good. It's been three years now without a problem.

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William
August 19th, 2019 DETAILS
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Haven't paid an APS bill since it was installed. Installation happened all in one day and went very smoothly.

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Edgar
August 19th, 2019 DETAILS
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Everybody was very nice and helpful and answered all my questions so I'm pretty happy.

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Julie
August 19th, 2019 DETAILS
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A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

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Jonathan
August 19th, 2019 Sahuarita, AZ DETAILS
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They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

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David
August 19th, 2019 Hemet, CA DETAILS
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The customer support was diligent. SunRun is a good company.

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Juan
August 19th, 2019 Fontana, CA DETAILS
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Installation was quick. They were there for a day and they cleaned up everything. They did clean work and there wasn't a mess.

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Gary
August 19th, 2019 DETAILS
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The installation was very smooth, very professional.

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Robert
August 19th, 2019 DETAILS
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Installation with SunRun is excellent and we've never had any problems.

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Juan
August 19th, 2019 DETAILS
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Customer service was on top of everything. We are extremely happy with out system and we are actually recommending friend to use the system.

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Christopher
August 19th, 2019 DETAILS
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I haven't been using the customer service but the one time that I called, the service was good. The installation process went very well. I wish during a power outage, I would be able to use it.

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Carol
August 19th, 2019 DETAILS
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They were very prompt and polite when they answered all of my questions. Installation went as planned, smoothly. Everything seems to be working perfectly. I found them very professional and easy to work with. They explained everything completely and everything they said, turned out to be correct.

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David
August 19th, 2019 San Jose, CA DETAILS
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Installation was very smooth running. It was convenient at the time of purchase.

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Chris
August 13th, 2019 Las Vegas, NV DETAILS
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They met my expectation and for the last 5 months by elect bill has been $14. through June 2019. We'll see what my July bill will be

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Lucy
August 6th, 2019 Bakersfield, CA

I like the product and what you have to offer. My representative did not answer questions and did not accurately reflect what he told me when I asked for a written proposal. When I emailed him back, he did not reply. So I doubt I will use your company.

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KMD
July 30th, 2019 Oviedo, FL DETAILS
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Service before, during and after installation was excellent.

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Joe
July 30th, 2019 Orange, CA DETAILS
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They have been great and have kept my system up and running, without me having to do anything.

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Anonymous
July 30th, 2019 Bluffton, SC DETAILS
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I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

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Aaron Hackett
July 30th, 2019 Mukwonago, WI DETAILS
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Over all poor follow through. I was told I would receive assistance in completing rebate paperwork, that did not occur. I was told I would receive a federal tax rebate, found out later it was a tax credit, big difference. I received a call thanking me for recommending a friend and if they installed panels I would receive a $350 bonus. The people I recommended have had panels for a year and I have still not received the bonus after several emails with no response. I will be strongly recommending a different service to friends you inquire about my panels.

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Anonymous
July 30th, 2019 Florence, AZ DETAILS
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I am on a fixed income and they would not change draft date just 2 days later. Sometimes Sun Run gets paid before I do

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LA Lobo
July 30th, 2019 Torrance, CA DETAILS
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Installation, service and product quality are all outstanding. Orientation of the customer realtive to system monitoring was weak and can be improved.

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Wes
July 29th, 2019 Atascadero, CA

Salesman did a good job of selling the leasing plan. He got my social security number to calculate my credit score. He also got my checking account information to make required automatic leasing payments after installation. This information is stored on his computer. (Has my personal identity information now been comprised and no longer safe because...) A technician came to my home and reported that my roof was inadequate for installation. Then after all of this the salesman emailed that Sunrun will not install on roofs more than 10 years old. The salesman could have saved me and his company a lot of time by telling me about the 10 year requirement from the get-go. I have several years of life left on my existing roof. Now I am concerned about the safety of my personal identity.

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Christian
July 29th, 2019

They're very patient I like that sounds like they know solar system

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connie
July 24th, 2019 DETAILS
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good customer service so far, i hope it continues

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Michael W Russell
July 24th, 2019 DETAILS
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My plan is a fixed lease rate with no escalation built in

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Donald K
July 24th, 2019 DETAILS
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Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

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Stephen Johnson
July 24th, 2019 DETAILS
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Good performance, but failure to provide a battery for storage in case of black-out.

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John
July 24th, 2019 DETAILS
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Everything done as scheduled and no problems.

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mike
July 24th, 2019 DETAILS
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one time slow response to clear and reset inverter.

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Lorenzo
July 24th, 2019 DETAILS
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SunRun detected that I had a problem with my generation and sent a technician to check my system before I even received a bill from the Edison company showing that I had a zero generation. The technician determined that I had a faulty inverter and it was replaced at no cost to me. This occurred one year ago and since then I have had no problems.

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Steve M
July 24th, 2019 DETAILS
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Hard to get customer support when problems arise

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Jackie K
July 24th, 2019 DETAILS
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Their service was spot on. Everything was completed as promised, on time and correctly. My Representative, Guy Z, has always made himself available to answer my questions. My system is working wonderfully!

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Mandar
July 24th, 2019 DETAILS
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Overall, in 8 years it was been a pleasant low friction experience

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Best if leasing is your only option.
July 24th, 2019 DETAILS
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They are ok for leases but I think i would have done it a little different.

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Charles
July 24th, 2019 DETAILS
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I ask the question on how to get battery backup twice with no answer back

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Michelle Haugsness
July 24th, 2019 DETAILS
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Everything from start to finish has been stellar

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BC
July 24th, 2019 DETAILS
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Installatin wason time and product works well.

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Tim Johnson
July 24th, 2019 DETAILS
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they help with trimming my trees, negitive is the lease

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Larry
July 19th, 2019 Merced, CA DETAILS
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I would rate Sunrun negative if I could. Sunrun made me sign the transfer agreement when I was buying the house but it never provide me with the original agreement signed between Sunrun and the previous owner several months after I moved into the house. When I found out the rates were too high, Sunrun admitted it was too high and did some adjustment . However Sunrun now wanted to increase my rates and provided some figures based on their calculation which is questionable. I feel very frustrated because Sunrun reps were just not listening to my story. I hope someone at Sunrun cares about its customers and would be sincere in resolving the issue.

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Kylam
July 16th, 2019 Vista, CA DETAILS
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Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that. A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.