Name: Sunrun
Rating: 3.6

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Verified Customer

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

2 months ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

2 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Verified Customer

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

2 months ago

Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Cecilia Santa Barbara, CA

Sunrun staff have always notified me that they would be arriving to check on the system installed at my house, arrived when they said they would, then repaired whatever wasn’t working right. Sometimes it takes a second visit to bring a necessary component. They are monitoring the system remotely and are alerted when something isn’t registering on their end. I think Sunrun has amazing service.

2 months ago

Reply from Sunrun

Cecilia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 4th, 2023

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Verified Customer

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Audre Rohnert Park, CA

Everything was clearly and professionally explained. The whole experience was very stress.free.

4 weeks ago

Reply from Sunrun

Thanks for your review, Audre! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Jean Chugg california

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2023

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Verified Customer

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Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

1 month ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2023

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Verified Customer

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Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

1 month ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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G G Los Angeles, CA

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 15 months, our solar has not been activated yet. Avoid this company, avoid them for the sake of your family and your property

3 weeks ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, GG. Your satisfaction matters to us, and we’re eager to better understand your situation. We will be sending you a private message requesting additional account information so that we can personally connect you with an Escalation Expert to help assist you further. Your cooperation is greatly appreciated as we work towards finding solutions. Thank you.

Nov. 10th, 2023

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Verified Customer

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Barbara

If I ever have questions, they're there to answer. I generate more power than I use, and the panels seem to be working well.

2 months ago

Reply from Sunrun

Thanks for your review, Barbara! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Carol

I don't have any problems with them at all. It saves me a lot of money to have SunRun on my roof and I don't have to pay all that electric bill.

2 months ago

Reply from Sunrun

Carol, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Dave Jensen

Sunrun provided an excellent buying experience! They clearly communicated our next steps, when to expect progress, and were friendly throughout.

2 months ago

Reply from Sunrun

Dave, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Paul Bordas

The ease of adding panels to my home. The clarification as to how the system works and how it would affect my electric costs.

2 months ago

Reply from Sunrun

Paul, thank you so much for your review. We are so happy to hear that you had a great experience with us and welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Tammy Woods Orland Park, IL

All has been really great, the panels are working we are producing energy, ComEd is charging a handling fee but that is to be expected. All is well.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Tammy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 22nd, 2023

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John

My system failed on 9/6 while I was on vacation. No notice or action from SunRun. Scheduled repair10/5. My system has worked for many years at rated output with out fail.

2 months ago Edited September 20, 2023

Reply from Sunrun

John, thank you for your review and we are so happy you have enjoyed your services with us. We will be sending you a private message for additional information so we can look into your concerns for you. Thank you!

Sep. 20th, 2023

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Verified Customer

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Scott Sewell, NJ

The installers that were at my house said they would be returning to cut a few pieces that were too long. They never came back and I haven’t been able to get anyone back. There are 3 pieces that extend past my roof and it doesn’t look good at all. Also, we were offered a $1000 referral for anyone that we recommended SunRun to as long as they also purchased solar. We never received that $1000.

2 months ago

Reply from Sunrun

Oh no, Scott! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Sep. 20th, 2023

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Verified Customer

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Jan David Palm Desert, CA

We love our solar panels and the reduction in monthly payments

4 weeks ago

Reply from Sunrun

Thanks for your review, Jan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Alan Albuquerque, NM

It took a while to get all the contracts going, but once done, everything else was a breeze.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Alan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

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Verified Customer

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David Los Osos, CA

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.

1 month ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, David! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Nov. 1st, 2023

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Verified Customer

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Susan

They notified me of every step during installation and I felt comfortable with Dave

1 month ago

Reply from Sunrun

We're delighted to hear that your representative, Dave, was able to keep you updated throughout the installation process, Susan! Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Oct. 26th, 2023

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Verified Customer

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Sean

Whatever problems that we came up against when doing the installation, they resolved them quickly and efficiently. I cannot believe how easy the project went and how smoothly it went, I've never experienced any contractor perform in the way the sun run performed. The process was incredibly smooth including things like minor details like replacing a stock when they put in they put in a new electrical panel there was issues with the roof they took care of that as well. I recommended them to my mother and she's also very satisfied. The sales staff and contractors are all amazing and I appreciate that the work was performed in a professional manner and everything was handled very smoothly and I really do appreciate having solar in my house.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Dennis L Sr Aurora, CO

All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.

3 years ago

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Verified Customer

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Ferris Chicago, IL

SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.

3 years ago

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Verified Customer

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Darnell Houston, TX

They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.

3 years ago

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Douglas Poway, CA

They were at Costco and Costco stands behind what they sell at their store. They came out and did the measuring and they came and installed it and took a couple of days and then we had to wait for inspection so everything pretty much went as we were told ahead of time. There was one problem, they came out and fixed it but they didn't fix it immediately it was a few days and we weren't sure what was going on but other than that it was great and they took care of it. Everything has gone really well and for the first year we had a bill of a hundred and thirty dollars but we didn't install it until one month into the year so we're pleased.

3 years ago

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Verified Customer

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Robin Henderson, NV

I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.

4 years ago

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Veronica

They kept me apprised of every step of the process and it made it incredibly easy and smooth for me and for my solar panels and power in a very quick time frame. Everything was planned ahead of time and scheduled. They showed up on schedule and everything was done within a couple of hours. It looks great and they cleaned everything up and it was beautiful. Our town inspector came out to take a look and they were very impressed with the amount of solar power the panels were collecting when it was still early in the season, in early March, and that to me was a really good time. These were really great technology.

4 years ago

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Verified Customer

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5 San Juan Bautista, CA

Everything went perfectly during installation. There wasn't a hiccup in the whole process. They were professional and courteous. They were on time and they got our job done quickly and I'm happy as a clam. They were quick about it and explained to me what they were doing. They told me exactly how long it would take. They were very professional, every single one of them. The system is working perfectly. We haven't had any glitches in the system and I'm very happy with it. We had sort of an unusual occurrence. The day they completely finished the installation, the technician had left and unbeknownst to me, the power went off, but I didn't think the system was working. So I called him and he came back.

4 years ago

Reply from Sunrun

Carol, thank you for sharing this experience we are happy to hear that everything went as planned. Hearing you are satisfied is what we love to hear and strive for. Welcome to the Sunrun family.

Feb. 20th, 2019

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Paul Boys Sun City, AZ

Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.

5 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 5th, 2018

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Dean Campbell Lexington, SC

I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.

5 years ago

Reply from Sunrun

Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Odette

They answered my questions and I haven't talked to them since. It seems to be working good. I haven't had any problems.

2 months ago

Reply from Sunrun

Odette, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Stephanie Perches

I like my solar panels but I'm not saving as much as I'd hoped. And I do not like that your company has people ringing doorbells and soliciting after 7:30pm.

2 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Stephanie! Apologies for the unwanted visits you have experiencing, we would be happy to look into this for you. Also monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Sep. 25th, 2023

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Verified Customer

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Laura Brindley Georgetown, TX

We like the sales rep and the companies reputation. Had a fantastic experience from start to finish.

2 months ago

Reply from Sunrun

Your review brightened our day, Laura! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 20th, 2023

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4theartess

Didn't get things as promised. Made a mess of the house with pipes and equipment running all over the roof and on both ends of the house. Very ugly. 2nd day after hook up we lost power to half the house and Sunrun failed to respond to us for 5 days! Leaving us in the dark without any idea of how long we'd be without electricity. We actually spoke to 5 different people who said they'd "get back to us" but no one did. Then they messed up the paperwork, repeatedly. (I cancelled 2nd house order.) No one set us up about how to see the account or run the equipment. Several employees told us we needed to install the Tesla app, but their access wouldn't work, then our "project manager" scolded us for trying to use the Tesla app (our battery is Tesla) and said we should use Sunrun app. Can't access and, again, no response from Sunrun. Now they're hounding me about signing a form that says I'm not getting an EV when I repeatedly told my sales rep we ARE going to get an EV. I won't sign until they answer my questions and explain this contract they want, but they WILL NOT RESPOND. It's been months and months of not getting any responses to anything. Now I'm getting "past due" payment notices, but have never received a bill! Of course, no response to this either. I deeply regret going with Sunrun and wish I'd done more research before signing with them because now I see all kinds of warnings about them from neighbors on Nextdoor.

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Nov. 2nd, 2023

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Rose Elam Arlington, TX

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

1 month ago

Reply from Sunrun

Hey there, Rose! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account information so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!

Oct. 25th, 2023

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Michael Adams Dallas, TX

I HAVE AN INTELLECTUAL DISABILITY, NO ONE EXPLAINED TO ME HOW ANY OF THIS WORKS. I WAS GIVEN PANELS AND PLANS THAT DIDN'T SUIT MY NEEDS AND ENERGY CONSUMPTION AND STUCK WITH BILLS THAT WERE/HIGHER THAN WHAT I HAD BEFORE. NONE OF WHAT I AM CURRENTLY GOING THROUGH WAS EXPLAINED TO ME AND NONE OF IT ACTUALLY FITS MY NEEDS. NO ONE EXPLAINED WHAT ANY OF THIS MEANS WHEN GOING THROUGH THE PROCESS. WHOEVER DESIGNED MY PLANS AND INSTALLED MY PANELS DID SO UNDER THE GUISE THAT MY CURRENT ENERGY CONSUMPTION WOULD COVERED UNDER THE SOLAR PANEL PLAN I WAS GIVEN. THIS WAS NEVER TOLD TO ME OR EXPLAINED. NO ONE CARES THAT I WAS GIVEN A PLAN THAT WAS NEVER EXPLAINED TO ME WITH VERBIAGE THAT WAS NEVER EXPLAINED TO ME. NO ONE CARES THAT I WAS GIVEN A PLAN THAT THE ONLY WAY IT MAKES ANY SENSE TO HAVE IS TO REDUCE MONTHLY CONSUMPTION DRASTICALLY. IF NOT I ACTUALLY WILL PAY NEARLY DOUBLE WHAT MY UTILITY BILL IS. NO SALES REP EXPLAINED THIS, NO ONE AT THE COMPANY CAN EXPLAIN THIS IN A MANNER THAT ACTUALLY MAKES SENSE FOR ME AS A CUSTOMER TO HAVE.

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention, Michael. Let me start by saying we are so sorry to hear about this situation. Our team would love the opportunity to speak with you further about your concerns to see how we can help turn this situation around. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can assign an Expert to your case. Thanks!

Oct. 18th, 2023

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Gregory Los Angeles, CA

Very happy with my solar panel system. My $11,500 (20 yr) lease will be recovered at the end of this year (6.7yrs). No problems EVER!!

3 months ago

Reply from Sunrun

Gregory, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2023

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Cheryl Haines City, FL

I’m getting electric bills that are 223.84 that’s awful plus I’m paying you guys a 101.00 not like this at all especially with things being so much money we are seniors so this is hard

3 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Cheryl. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 5th, 2023

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Howard Prescott, AZ

On time and good work ethic and friendly.

3 weeks ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Nov. 9th, 2023

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Verified Customer

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Ravc Villacano Boardman, OR

Great service!!! Very prifessional!!! Thank you

4 weeks ago

Reply from Sunrun

We're thrilled you had a good experience, Ravc! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 8th, 2023

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Gloria G Vasquez Tucson, AZ

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

1 month ago

Reply from Sunrun

Hi Gloria! We are so sorry to hear you don't understand the system! We would love to review your system's performance and go over any other specific concerns you may have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Nov. 2nd, 2023

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Robert

I think everything has been pretty good, we haven't had really many problems or anything.

1 month ago

Reply from Sunrun

Robert, thank you for helping us to create a planet run by the sun and for your positive feedback, we are so happy you are enjoying your solar experience !

Oct. 24th, 2023

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Verified Customer

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Julie

SunRun is very proactive with getting back to you and getting you set up for things like service appointments. I would recommend them to a friend. The installation process went very well. The only thing we have that went wrong with the system is that at the very beginning it didn't generate anything for two weeks and we never did receive a credit for those two weeks.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Julie! Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 27th, 2022

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Verified Customer

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Anna

From the beginning to the end, the representatives were very helpful, gave us answers to all our questions, gave us all the information, and were kind. We like the company, they are a trusted company to use. Installation was very smooth and it was overnight. They were in contact with me and explained what to expect. The worker that showed up was respectful and nice and everything went swiftly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Anna! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Vicki

Followed up with phone calls every step of the way and told me what was happening. They keep you in the loop if something wasn't going to happen or they were running behind. They were all very sociable. I do love their app. I have already recommended them to a friend. The lady who came by explained everything to me start to finish. And so she was great. The guys that came out and put the roof on and put the panels on were very clean and neat, I liked everybody I worked with. Installation was process they got done in one day, it was perfect. If I had to pick a solar company it would be SunRun.

1 year ago

Reply from Sunrun

Thanks for your review, Vicki! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Mark

Every step of the way they kept me informed on what was going on at all times. They actually were very prompt at the time that they said they were going to be here. The installation went a lot faster than I thought it was going to go. When someone came out they went inside the roof to make sure that the roof was in good shape before they even did anything. Then after they did the work they made sure there wasn't any damage to the roof. I was really happy with it. They did a perfect job and taught me how to use everything.

1 year ago

Reply from Sunrun

Your review brightened our day, Mark! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Tina

From my very first contact, everyone has been so responsive and involved. The equipment is great and looks good and the panels are neat, clean, and easy to use. I have already recommended them to a friend. I've been through other companies and I see the difference with this one, my representative took the time to explain things. With SunRun, there is a solid system in place. The installation process was smooth and they were very quick, we got it done in a day and it was easy.

1 year ago

Reply from Sunrun

Your review brightened our day, Tina! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Verified Customer

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Manuel

They always followed up, they would call to alert me as far as what the next step in the process was and they told me how much time it was going to take in order to do the test. I am monitoring the the amount of solar that the product is generating and it seems to be performing at a very good rate. This company has a lot of experience. As far as the installation process, he showed up and the entire system was installed within seven hours. I liked the customer support as well, the man I talked to was excellent and he explained everything step by step, he outlined everything very thoroughly.

1 year ago

Reply from Sunrun

Thanks for your review, Manuel! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Ryan

SunRun's customer service was perfect because every time I had a question they were able to answer it with precision and I was never wondering what the next step in the process was. The equipment was top rated they use grade A panels and so I chose to work with SunRun because I trusted the panels, and I trusted their customer service. The salesman was amazing. The installation process was fast and simple, they installed everything in one day. They helped me become more environmentally friendly.

1 year ago

Reply from Sunrun

Thanks for your review, Ryan! We're so delighted to hear that you've had a good experience with us! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Joel

Always very informative and they stay on top of updates. They answered all my questions and explained everything to me in detail. Everything seems to be working and there have been no problems. Everything was smooth from start to finish, they handled everything well. The installation was pretty good, they fixed any little repairs that were done during the installation with no problem. Customer service has been good, they return calls and are responsive, they get back to you within the same or next day.

1 year ago

Reply from Sunrun

This is awesome, Joel! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022