There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

Why Can I Trust Bestcompany.com arrow_drop_down

Sunrun Frequently Asked Questions

How does going solar with Sunrun work?

After you sign your Sunrun agreement, you’re ready for solar panel installation. The best part? You don’t have to lift a finger because we take care of everything from scheduling to submitting permits, to working with the city and utility, and securing your solar panels to your roof. Naturally you’ll have questions, and we’ll be right there with you answering them every step of the way.

Once you’re approved for a Sunrun solar installation, your home will undergo a site assessment and an expert solar technician will visit your home to confirm your system design.

After that, our solar design experts make any necessary adjustments to your design and get your final approval. Once you’ve approved your system design, we submit your design to the city for permitting. From there, either Sunrun or one of our local certified partners perform your solar installation. We only partner with the top-rated solar installers, so know you’ll have the highest quality solar installation available.

When your installation is complete, the city or county will perform a final inspection on your system. Once it’s approved, it will be connected to the grid, and we’ll submit your documents to the utility company. After your utility company grants Permission to Operate, you’re ready to start powering your home with the sun.

How much does a solar energy system from Sunrun cost?

Solar home solar system prices vary by home, your utility company, and your location. Contact Sunrun for a quote today.

What solar panels does Sunrun use in its installations?

Sunrun uses standard and high-performance solar panels in its installations.

How long does it take for Sunrun to install solar panels?

The process of having a home solar system installed on your roof can be relatively quick. Many Sunrun installations are completed in one day.

But before our crew comes to your house, we take a few weeks to prepare your project so that you have the smoothest installation day possible. You will have a team of experts working for you during this time who handle the tasks necessary for a smooth solar installation and keep you updated along the way. Our customer app also allows you to see your installation status during this time:

  • Conduct a site survey to look at your roof, attic and electrical panel
  • Finalize your custom design
  • Apply for permits and wait for approval
  • Collect other necessary approvals and documentation that is specific to your neighborhood, such as HOA approval

Your project coordinator will be in touch with you throughout this time to keep you up-to-date on your progress. When it comes time to install the system, your installation coordinator will let you know how long the construction process will take for your home.

 

How long is a Sunrun agreement?

In general, our Sunrun agreements last for up to 25 years. Contact a Sunrun solar advisor for more information.

What happens at the end of a Sunrun agreement?

When you reach the end of your Sunrun agreement, you have three options:

  1. You can purchase the solar system at the fair market value (excluding New York homeowners).
  2. You can renew your lease with us on an annual basis.
  3. Sunrun can remove the system at no cost to you.

When you reach the end of your agreement, the Sunrun Customer Care team will help you with moving forward however you choose.

Does Sunrun offer a warranty?

All of our solar equipment is backed by robust warranties. When you choose BrightSave, your solar system will also come with 24/7 monitoring and maintenance. So if it breaks, we’ll fix it, free of charge. Contact us to learn more about our Comprehensive Home Solar System Support.

Does Sunrun offer solar monitoring?

Yes! We have a monitoring team dedicated to keeping an eye on your home solar system. Here’s how it works:

  1. We record production (in real-time) — Your Sunrun meter counts your kilowatts as they’re produced.
  2. We collect your production data (every six hours) — Four times a day, your Sunrun meter sends your production data to our Denver-based monitoring team, where all production data is collected, stored, and analyzed.
  3. We evaluate your production (every day) — We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to make sure you’re harvesting just as much sunshine as your neighbors.
  4. We fix what needs fixing (if necessary) — If your system isn’t working as expected, we will identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.

How many states is Sunrun in?

Sunrun currently offers residential solar service in 22 states, plus the District of Columbia and Puerto Rico. Sunrun states are Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Massachusetts, Maryland, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont and Wisconsin.

User Reviews

Star Rating

3.6
starstarstarstar_halfstar_border

1,388 Reviews

Review Breakdown

5 star
47%
4 star
16%
3 star
7%
2 star
6%
1 star
24%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel
starstarstarstar_borderstar_border
Kenneth
October 9th, 2019 Anderson, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

My panels went down and they said they'd come out and fix it and they never showed up. The guy never called. I called them and it took him two hours to get back in touch with me. It's October the 3rd and I haven't had solar power function since August 5th.

history

Verified Customer

starstarstarstarstar
Ian
October 8th, 2019 Brighton, CO DETAILS
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They answered my phone calls and answered my questions. Nate sold everything to us. He was top notch and walked me through the whole process. I really enjoyed working with him.

Verified Customer

starstarstarstarstar_border
Thomas
October 8th, 2019 Moreno Valley, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

When they were getting it set up we had a few problems. The people that actually installed it wasn't the problem. I had problems with the dates. They said they were going to do things on certain dates and it didn't happen. I haven't had any issues with the equipment.

Verified Customer

starstarstar_borderstar_borderstar_border
Morgan
October 8th, 2019 Spartanburg, SC DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I don't know if the equipment really works because I have too high of power bills and I would like to discontinue the service.

Verified Customer

starstarstarstarstar
George
October 8th, 2019 Coarsegold, CA DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All the salesman that came out were very personable and sold us on it. Everything they've done so far has been good so no problems. The installation process was very good and very quick.

Verified Customer

starstarstarstarstar
Karen
October 8th, 2019 Escondido, CA DETAILS
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The installation was terrific. Everybody who showed up at my house was wonderful to work with. Everybody kept me informed about everything that was going on. It was just a very pleasant experience. It was one of the fastest installation that come in less than fifty days. I'm happy with everything that I have. Everything is working. I like SunRun does business.

Verified Customer

starstarstarstarstar_border
George
October 8th, 2019 San Luis, AZ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

When I call, the customer service is always there.

Verified Customer

starstarstarstarstar
Anonymous
October 8th, 2019 Henderson, NV DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They answered my questions and they were very thorough. They did a good job of presenting the program. The installation was very organized. IT took a little longer than I thought it would take. They had good contractors and the quality of the work appeared to be very good. When I ask them to come out and check on some things they send them out immediately. They're easy to work with. So far I've been very satisfied with the service and the performance of the system. So far it has functioned very well.

Verified Customer

starstarstarstarstar
Robert
October 8th, 2019 Boiling Springs, SC DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Every time I had an issue or question or a concern calling, I was responded to very quickly. It went very smoothly. I've never had any experience with equipment before so I've only had mine two years but I haven't had any problems with it.

Verified Customer

starstarstarstarstar
Susan
October 8th, 2019 Westminster, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

SunRun took care of everything with no problem. They're friendly, efficient, and they're proactive in following up on things. It went very smoothly, there were no problems. It was exactly the way they described it and they did it quickly and efficiently. It's been on my roof for several years and has been working as they told me it would.

Verified Customer

starstarstarstarstar
Teresa
October 8th, 2019 Norwalk, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I called them when we had a power outage and they never responded. I didn't find out until three weeks later because I called and they said that I was using it now, but they got out there and fixed it right away.

Verified Customer

starstarstarstarstar
Scott
October 8th, 2019 Friant, CA DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar

They had a little hiccup or two with getting me online but after that everything seemed to be fine. Installation was great. They work with the roofers. Everything seemed to work out good. Our equipment was very good. I wish they would have put in two or three more panels on the west side because the summertime after seven o'clock at night and I still have sunlight so I wouldn't be paying all that peak usage.

Verified Customer

starstarstarstarstar
Jerry
October 8th, 2019 Lancaster, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I've had no issues whatsoever. Installation was very quick and very smooth. It just cut my power bill considerably.

Verified Customer

starstarstarstarstar
Gale
October 8th, 2019 Valley Springs, CA DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When we called, we've always gotten an answer promptly and if they had to call back or whatever. The installation went very smoothly. They were out the day they were supposed to come and everything went according to what we were told.

Verified Customer

starstarstarstarstar
Susan
October 8th, 2019 Sun City West, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

They did get back to me but it was kind of a slow process. Eventually everything did get taken care of, but I think it could have been done a little bit more timely. Installation was flawless. They came out when they said they were going to come, they put it in and they got it going. Everything was great. Less than one year, it had stopped working and something had to be replaced.

Verified Customer

starstarstarstarstar_border
Oscar
October 8th, 2019 Long Beach, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The installation process went pretty smooth, no issues. It was installed pretty quickly. It's performing as expected. One piece of feedback is that I requested to have them call me back and it's been over a month and I have not heard back.

Verified Customer

starstarstarstarstar
Anonymous
October 8th, 2019 Citrus Heights, CA DETAILS
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They told me when they were going to be there and they were there and took care of it.

Verified Customer

starstarstarstarstar
Richard
October 8th, 2019 Ramona, CA DETAILS
Value for your money
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've had excellent service with no problems. It was smooth and efficient. It was done in one day with no trouble. I'm very impressed with the equipment that they installed.

starstar_borderstar_borderstar_borderstar_border
Allon Adar-Burla
October 8th, 2019 Las Vegas, NV DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Don't do business with Sunrun. The installation was lengthy and was done wrong, the power company had to come THREE times until the gave us the permit. Sunrun owes me $500 for fees I had to pay an electrician for their mistakes, it has been months and they have not reimbursed me. They are arrogant company with ZERO consideration. Monthly payment by credit card is assessed $7.50 penalty. You can either send a check by US post (Who does that anymore) and not get penalized OR you can do an automatic bank draft. The Problem is that you have no say when they withdraw the money, they are unwilling to change the date to meet their customer's financial timing. I say, screw them, go with Tesla or anybody else. DON"T DO BUSINESS WITH SUNRUN, I WARNED YOU. I found NO redeeming qualities in my dealing with them.

history

Verified Customer

starstarstarstarstar
James
October 7th, 2019 Sylmar, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've only had one call back and that was handled promptly. Installation went smoothly she was done in about five hours after the permits and everything it was very fine confident young crew that came out to do it. Everything went well and and we're please we did it reflects in our in our utility bills.

Verified Customer

starstarstarstarstar
Ajay
October 7th, 2019 San Jose, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's been pretty smooth; no issues. They got it up and running there were there was one issue which they came back pretty quickly and resolved it actually.

Verified Customer

starstarstarstarstar_border
Anonymous
October 7th, 2019 Sun City, AZ DETAILS
Value for your money
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The gentleman that came out and hooked up the SunRun was really good he was really nice guy. As far as I know what functions properly I do wish it gave me more or I wish that my A. P. S. bill was lower because I put this sun run on

starstar_borderstar_borderstar_borderstar_border
A. Fredericks
September 26th, 2019

I have never had a worse sales experience in my life. Misrepresentations, half-truths and flat out lies was the sale’s rep’s M.O. from the moment he stepped into my home. Here is the story: I stopped by the Sunrun kiosk at my local Costco and said I was interested in talking to a company representative about installing solar panels on my garage. I was clear, that I didn’t want panels on my home. Two days later a sales rep came to my house and presented a plan that filled the southern and western roof exposures of my house with panels. I immediately told him that this is not what I want. He banged around on his computer for minute and told me, no problem, he just submitted a “re-design” and it should be ready for me to look at very soon, but recommended we continue the presentation with the plan he had. I reiterated, that I’m not interested in a house full of panels. He was there for nearly 2 hours and the redesign that was going to be ready any moment, never came through. He gave the excuse that he was having trouble with his computer or something of that nature. When asked specific questions like how the tax incentives or Costco 10% rebate was calculated, he said he wasn’t really sure how those things worked. Against my better judgment, he convinced me that I should sign an agreement that didn’t commit me anything, but they needed it to complete that site visit and give me an accurate price quote. Again, I reiterated that I am interested in having panels on my garage and possibly only one roof surface of my main house. Fast forward- site visit tech comes with orders to measure for a plan to put panels on the entire house. I informed him that I told my sales rep on several occasions ( I even have it in writing) that I’m not interested in that plan. He said that info was never relayed to him. I called the sales rep and leave a message to complain. 30 minutes AFTER technician is there the sales rep texts me and says the tech has canceled the appointment. "That’s odd," I say, because he has been here half an hour and is measuring for the plan I have repeatedly said I do not want. He gives me a song and dance about how they have to measure and inspect all the roof surfaces for engineering purposes. On site tech tells me that is nonsense and also tells me that he got a message from his boss saying sales rep called and canceled our appointment, but it was too late, he was already there. About a week later, after being told the plan was almost done and all they needed to finish it was a copy of my electric bill, another tech shows up at our house unannounced with no scheduled appointment saying he needs to take a cover off of our electrical panel and take more measurements. Says the sales rep was supposed to schedule it with us and inform us he was coming. Additionally, they sent paperwork to the state saying they were installing solar at my house before they even showed me a plan to agree on. At this point I had had enough, and want out. I was told, "this isn't how we operate." Even the project manager was embarrassed by the unprofessional nature of the whole thing. Bottom line- BE CAREFUL!

starstarstarstarstar
Greg Millard
September 23rd, 2019

We installed a 600kwh system - for the past two years it has amazingly produced an average of 615 kwh/mo so we have had NO Electric Bills and for each trueup we have received just over $100 - purrfect. We are happy with all aspects of the project including the system purchase through Costco.

Verified Customer

starstarstarstarstar
anonymous
September 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good service and knowledgeable people that give answers on the spot.

starstar_borderstar_borderstar_borderstar_border
D Chin
September 4th, 2019 Flushing, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I wish I could give them zero stars. Solar array was disassembled on 12/26/18, and today 5/4/19 the panels are still sitting in my driveway. Workmen came on 4/16/19, did some work, but due to winds could not put the panels back on my roof. Next available appointment is 5/22/19. That puts it close to 5 months down. hopefully it's not a windy day or it'll probably another month of waiting. My panels were put back into service on 5/22/19 after being down since 12/26, 2018, at that time it was discovered that a meter connected to my system was not working. Since then Sunrun has scheduled 2 appointments that they did not show up for. Sunrun has no time frame when they will have the part or when the repair will be finished. Until the system is fully repaired I can not get a settlement for the almost 5 months of down time.

history
starstar_borderstar_borderstar_borderstar_border
David Wada
September 4th, 2019 Lihue, HI DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I leased a 83 panel unit for $55K, 4 1/2 years ago. This is a 20 year lease program. The first full year of installation I got a rebate from the electric company for $900. The second and third year, I kind of broke even. The forth year the panels were not work properly, so I ended paying for electric in the winter months. They then said all panels needed to be replaced. 6 months ago in installed 2 Tesler batteries. The company I used, was the same person who sold me the sunrun panels but worked for another company now. Sun run left our island and so did the techs. While they were installing they also confirmed that the panels needed replacement. They also notified Sunrun that 3 of the 4 inverters were turned off because it was not working. For over 6 months my unit has been working with just one inverter on or 25% production and the two batteries. I now have $300 monthly electric bills. They now claim it is the fault of the Tesler batteries. How can that be? Don't have to be a genius to figure out why it it not working, 75% of the unit is switched off because the panels are faulty. They are not replying to my questions and seemed to have abandoned their system. Very bad service. If you are in Hawaii, Haleakala Solar does a better job.

Verified Customer

starstarstarstarstar
Cooper
September 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very efficient, they did whay they said they would do.

Verified Customer

starstarstarstarstar_border
Rickie Beal
September 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

No call back after installed how it''s working

Verified Customer

starstarstarstarstar_border
rakrasner
September 3rd, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I like SunRun, but haven't got response from them as far as cleaning the panels

Verified Customer

starstarstarstarstar_border
Dan
September 3rd, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They did a good job, but they did not tell me that I would noy be powering my house, I would be powering the grid. Even in the event of a blackout I would not have access to the power generated by my own panels.

Verified Customer

starstarstarstarstar
Ashim Chanda
September 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professionalism and great savings. I regret for not having earlier. My cost went down over 80%. Workmanship from the technicians are the best. Also it gives my house a super cool look. Anyone in the market looking for solar please check Sunrun

Verified Customer

starstarstarstarstar
Lecont Court Pioneers
September 3rd, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Helped us finance partly our obligation to repair the roof and electrical panel

Verified Customer

starstarstar_borderstar_borderstar_border
Ed & Marie Watson
September 3rd, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

As of this date (08-27-2019) our system is not working and hasen't since 08-13-2019! NV Energy bill for 0ver $200.00!! d it cost us around $500.00 for the last time it didn't work. We are retired, on a fixed income, and cannot afford these energy bills AND the mortgage bills for the solar system. A complaint has been made with SunRun and they said that they would give us a call in next 3 to 5 working days. That is unacceptable! We are going to have to pay NV Energy for all this time that your system is not working. We need to talk to Management and we would like to request our money back. )

starstar_borderstar_borderstar_borderstar_border
Bobbie maguire
August 30th, 2019 Neptune City, NJ DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I am beyond upset with the customer service that Sunrun has not provided me. Sunrun failed to seal holes into my inverter unit and when wasps made their home inside the electric inverter I was told Sunrun does not come and take care of it. How am I as a homeowner responsible for opening a electrical panel that is not my equipment nor have knowledge of opening such a unit. But none the less I was told to bad hire a exterminator to the tune of several hundred dollars. I would understand if the wasps built on outside of unit but they did not a hole was left in bottom of inverter that was not closed off. I felt Sunrun should take responsibility. They would not. I have video of wasps entering said hole and still they said they would not help me. I would not recommend Sunrun as a solar company if they leave people hanging like that. I have two dogs who play in yard next to those inverters and was less than pleased about their unwillingness to help not to mention how am I to know what type of shock I could get from opening up a sealed electrical unit . Seriously regretting my decision to use Sunrun

history
starstar_borderstar_borderstar_borderstar_border
Daniel
August 30th, 2019 Staten Island, NY DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I was very pleased with SunRun Solar until I actually needed some help with a repair. My solar service has been down since February this year. In 10 days that will mark 7 months from the time of this review without solar service due to a necessary repair. In July my case manager indicated that it would finally be repaired soon, but it's still down. Now I can't even get him on the phone, and nobody is communicating with me. Stay away from SunRun.

Verified Customer

starstarstarstar_borderstar_border
esther
August 26th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

because my bill is very high and have 21 panels ??

Verified Customer

starstarstarstarstar
GCC
August 26th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great to work with, delivered on all of their commitments

Verified Customer

starstarstarstarstar
Fred
August 26th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They did exactly what they said they would do. Installation was timely and precise.

Verified Customer

starstarstar_borderstar_borderstar_border
Anonymous
August 26th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The PPA is hard to understand and not what was sold to us

Verified Customer

starstarstarstar_borderstar_border
Barbara
August 26th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have found they cost more than others with homes the same size as mine.

Verified Customer

starstarstarstar_borderstar_border
Rebecca figliozzi
August 26th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My solor bill now almost 3 years later is just as much as my BGE bill at the start of this. There is no saving for sure . We not told up front that the rate increase each year . Should have stayed with out solor for this rate

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Robert Campbell. Newport, PA
August 26th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

Verified Customer

starstarstarstarstar
Ann Marie
August 26th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fulfillment of their promise to price. We were quoted one price, and subsequently the sales rep left, however Sun Run made good on his commitments.

Verified Customer

starstarstarstar_borderstar_border
Al Addis
August 26th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

Verified Customer

starstarstar_borderstar_borderstar_border
T. Savage
August 26th, 2019 Loomis, CA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

Verified Customer

starstarstarstarstar
Leroy
August 26th, 2019 Davenport, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The salesperson and installers were very professional

Verified Customer

starstarstarstarstar_border
J. S.
August 26th, 2019 El Cajon, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

One of the panels was not working and it took them longer to fix it than I would have liked.

Verified Customer

starstarstarstar_borderstar_border
Roger
August 26th, 2019 Chatsworth, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

no recent activity to talk about. Which is good. in the past equipment repair took too long to respond

Verified Customer

starstarstarstarstar_border
Anonymous
August 26th, 2019 North Hollywood, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstar_borderstar_borderstar_border

Salesman offered me extra incentive but I was given the runaround before actually getting it.