Name: Sunrun
Rating: 4.4

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Verified Customer

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Linda Hawkes Henderson, NV

Solar panels are working as promised, our electric bill has noticeably reduced.

4 years ago

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Huggins/Boyle Home Henderson, NV

Were very efficient, fast and professional from setup to functionality.

4 years ago

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Anonymous Oceanside, CA

Very satisfied with service. Install and money that we are saving

4 years ago

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Jim Hesperia, CA

Personnel always courteous and there have been no issues since installation.

4 years ago

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Yuriy Sacramento, CA

People are nice and work well. I have no complaints with SunRun .

4 years ago

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Robert San Clemente, CA

They did a good job. Installation seemed to take a long time.

4 years ago

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Annonymous Englewood, CO

I haven't heard from them since they install the solar panels

4 years ago

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Cynthia Portola Valley, CA

Great to work with. They were very efficient, nice, and responsive to our needs.

4 years ago

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Enrique Fort Worth, TX

Panels to not work very well - the quality is poor. There is not good customer service and the quality of the jobs are not good.

4 years ago

Reply from Sunrun

Thank you for your feedback Lucy, we are sorry to hear that this was your experience with Sunrun. We will share your communication with our Leadership team.

Jul. 6th, 2020

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Mike L

Honest, explained everything up front, installation was clean

4 years ago

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Burt Munger Ventura, CA

Fairly responsive. Except slow talking about installing a battery back up.

4 years ago

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Anonymous

Miss information at time of installation and poor follow through when I have questions or need support.

4 years ago

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George Jensen Kurtistown, HI

Most of the time the system works as it is supposed to. Sunrun monitoring the system is excellent

4 years ago

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trad123 Kaunakakai, HI

installation was professtional, follow up on problems was done in reasonable time

4 years ago

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Andrine Hempstead, NY

We always get our questions answered. The installation process as wonderful.'

4 years ago

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Marcel Brooklyn, NY

SunRun are doing a good job. The installation process was perfect.'

4 years ago

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twuckman Fullerton, CA

poor customer service in the beginning, some miss representation of the terms of the agreement

4 years ago

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Very disappointed Ed Berwick, ME

When transferring our account to new owner SunRun removed funds from my account for two months after. Called them many times about this.

4 years ago

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Anonymous Woodland Hills, CA

I need to talk about my solar, but no one call back, until now 2 years, every time I go Costco ( Simi Valley & Woodland Hills),I stopped by the booth SunRun

4 years ago

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Home Owner Tampa, FL

I believe the project benefits were not represented correctly - I should have had a larger system -

4 years ago

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Sagar

In case of Service, it is terrible to get appointment, which was very surprising

4 years ago

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Brad Potts

Getting what was promised. 2 issues since installation, and both addressed quickly and well done

4 years ago

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Donna Davis

Great value for the price of the service. Energy is really helping to run my home more efficiently.

4 years ago

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Tricia

I thought solar's were free in NY, but they are not. When I call I am referred to electric company for information.

4 years ago

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BG

Has been easy to get started and continue with SunRun - worry-free

4 years ago

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AJ Adelanto, CA

Your pricing could be a little lower,and a storage system to run the entire house would be nice

4 years ago

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Happy Customer Las Vegas, NV

Love my lower power bills and the ease of working with the staff.

4 years ago

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TESS MCCLURE

NOTHING BUT GOOD SERVICE AND HAVE REDUCED OUR ELECTRIC BILL BY 1/3

4 years ago

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greg Gurnee, IL

satisfied and no complain so far and my electric bill went down.

4 years ago

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William Reynolds Sun City West, AZ

We are saving money and we have told our friends and neighbors

4 years ago

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Jim Atwater, CA

Difficulty in removing lien while refinancing. Lack of offering home battery that charges while the grid is down

4 years ago

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Morgan Spartanburg, SC

I don't know if the equipment really works because I have too high of power bills and I would like to discontinue the service.

4 years ago

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anonymous

Good service and knowledgeable people that give answers on the spot.

4 years ago

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Lecont Court Pioneers

Helped us finance partly our obligation to repair the roof and electrical panel

4 years ago

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J. S. El Cajon, CA

One of the panels was not working and it took them longer to fix it than I would have liked.

4 years ago

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Roger Chatsworth, CA

no recent activity to talk about. Which is good. in the past equipment repair took too long to respond

4 years ago

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Anonymous North Hollywood, CA

Salesman offered me extra incentive but I was given the runaround before actually getting it.

4 years ago

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JL Delmar, NY

They are okay. They don't have a fix for running their website on firefox. You have to use IE.

4 years ago

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Roger Koyannagi Huntington Beach, CA

Mike the sales rep was really informative and always called back

4 years ago

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Jeff

Complete service that minimizes excess inconvenience, and time

4 years ago

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Joel Prescott Valley, AZ

Got the installation done in a short period of time. No problems.

4 years ago

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Judith

Sometimes we don't always get an answer right away. Installation was quick. It's doing the job.

4 years ago

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Yinpu

Some good experiences with them and some not so good. It's been three years now without a problem.

4 years ago

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David Hemet, CA

The customer support was diligent. SunRun is a good company.

4 years ago

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Robert

Installation with SunRun is excellent and we've never had any problems.

4 years ago

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KMD Oviedo, FL

Service before, during and after installation was excellent.

4 years ago

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Anonymous Florence, AZ

I am on a fixed income and they would not change draft date just 2 days later. Sometimes Sun Run gets paid before I do

4 years ago

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Frank Diamond Bar, CA

Living up to my expectations. The sales people were very professional and very clear.

5 years ago

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Luis

Sunrun's equipment is very good quality and the installation was good.

5 years ago

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Harold Witt Sun City West, AZ

the solarpennel produse mor kw then we use aps gif us a credit

5 years ago