Name: Sunrun
Rating: 4.0

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Verified Customer

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LelaM Adams

I do not understand the billing. and I don't like the appearance around my house.

4 years ago

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Jennifer Goldman

I was promised things that have not delivered. Credits if the panels didn't produce .

4 years ago

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Joe Shae and Anna Yin Waipahu, HI

A little slow to repond to my system needs, although the system installer, Revolusun, is very fast.

4 years ago

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Seraphine Clinton, MD

It's functioning improperly and they keep charging me money everything month. The equipment does not function properly.

4 years ago

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Chima New Rochelle, NY

They have kept their words and their promises. The installation went very well.

4 years ago

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Brian Gordon Fairfield, CA

Save money Q. How to have power when PG&E tun off the power

4 years ago

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Dave Simi Valley, CA

Very efficient and kept me informed at all times

4 years ago

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chris Yeaton Sun City, AZ

I was told something about the product and told something different after I purchased the product

4 years ago

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Guy Napa, CA

The battery they sold us requires that we use 4 100 foot extension cords to provide power to 4 limited areas of the house during a power outage.

4 years ago

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Jack Newbury Park, CA

WOULD BE 5 STARS, EXCEPT FOR THE COST. Reliable and effective

4 years ago

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Alex Perez

Salesman was accurate in information he gave me.

4 years ago

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Robert B

They did what they said they would do and in a timely fashion.

4 years ago

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rj Hāwī, HI

good product, installers shortcut safety procedures, agents are not upfront

4 years ago

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Anonymous Vacaville, CA

Can't contact anyone. No one has ever come by to see if I am happy. I would like a back up battery.

4 years ago

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Cooper

Very efficient, they did whay they said they would do.

4 years ago

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rakrasner

I like SunRun, but haven't got response from them as far as cleaning the panels

4 years ago

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Robert Campbell. Newport, PA

Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

4 years ago

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Leroy Davenport, FL

The salesperson and installers were very professional

4 years ago

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manny watson El Cerrito, CA

i love the back up battery, the system works well.

4 years ago

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Very satisfied. Cedar Hill, TX

Excellent service. Outstanding customer service.

4 years ago

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Tejay

it's been a positive exsperince every step of the way

4 years ago

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Patricia Sumter, SC

Very cooperative and helpful. I'm very pleased.

4 years ago

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Ronnie

No problems. It has never failed except for when PG&E does.

4 years ago

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Gary

The installation was very smooth, very professional.

4 years ago

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connie

good customer service so far, i hope it continues

4 years ago

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Michael W Russell

My plan is a fixed lease rate with no escalation built in

4 years ago

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Stephen Johnson

Good performance, but failure to provide a battery for storage in case of black-out.

4 years ago

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John

Everything done as scheduled and no problems.

4 years ago

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Mandar

Overall, in 8 years it was been a pleasant low friction experience

4 years ago

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Best if leasing is your only option.

They are ok for leases but I think i would have done it a little different.

4 years ago

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Michelle Haugsness

Everything from start to finish has been stellar

4 years ago

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Mralleyne Springfield Gardens, NY

Wonderfull works well the savings are amazing

4 years ago

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Gary De bruin

They were on time, kept me informed what was going and kind

4 years ago

Reply from Sunrun

Thank you for this wonderful review, Gary, it's wonderful to see that you were communicated with every step of the way! Now you can help us create a better environment and power forward.

May. 4th, 2019

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Verified Customer

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Don

have had no contact with company except the monthly bill. inquiry regarding battery at home was never updated

4 years ago

Reply from Sunrun

Hello Don, we are sorry to see you have concerns that are causing you frustrations. Please feel free to private message us so we can address your questions. Thank you!

May. 4th, 2019

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Brian

no complaints; the service has been exceptional

4 years ago

Reply from Sunrun

Thank you Brian!

May. 4th, 2019

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Verified Customer

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Arango A

Easy and as promised from start to finish

4 years ago

Reply from Sunrun

Making sure we keep our promises is important to us, we want to keep you happy. Thank you for sharing this great experience. Let's create a planet run by the sun. #Sunrun

May. 4th, 2019

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Verified Customer

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Anonymous Oxnard, CA

We got good service from SunRun. They got the job done quick.

5 years ago

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Jenette Pasion San Francisco, CA

Installation and customer service are efficient.

5 years ago

Reply from Sunrun

Hello Jenette P. Thank you for sharing your wonderful experience!

May. 4th, 2019

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John Lincoln, CA

I have had no problems with their service. Installation went very smoothly.

5 years ago

Reply from Sunrun

Hello John, thank you for taking the time to leave a review. It's great to see that you were happy with the installation and everything went as planned with no issues. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Robert Clovis, CA

Installation went very well and the equipment works.

5 years ago

Reply from Sunrun

Thank you for letting us know you were satisfied with the installation, it's great to see that you chose Sunrun as your solar power provider. Welcome to the Sunrun family and let's create a planet run by the sun.

May. 4th, 2019

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David Fresno, CA

The equipment is working fine and it was installed very efficiently.

5 years ago

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Verified Customer

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John

Good price, communication, professional work.

5 years ago

Reply from Sunrun

Woohoo! John, we loved reading this review. thank you! Let's power forward.

Apr. 18th, 2019

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Verified Customer

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Honest but Blunt

great sales and installing, then crickets when it comes to customer service. Ridiculous wait times.

5 years ago

Reply from Sunrun

Hello, we want to make sure we have communication with you every step of the way. Thank you for taking the time to share your experience. If you have any questions feel free to private message us your question and contact information. Let's create a planet run by the sun!

Apr. 18th, 2019

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Verified Customer

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Sunny

My electric cost is nil. No problems with services and aray

5 years ago

Reply from Sunrun

Thank you for your communication Sunny. We love to know that your system is doing great and you are having any service issues at all.

Apr. 18th, 2019

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Verified Customer

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Kathryn Beitz Mission Viejo, CA

Customer Service and Professionalism of Employees

5 years ago

Reply from Sunrun

We are so pleased to hear that your sales representative was great throughout your solar experience! Congrats on going solar, and thanks for helping us create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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innkeeper Galway, NY

Easy to contact and responsive to e-mails when there are issues/questions.

5 years ago

Reply from Sunrun

Thank you for taking the time to leave us this wonderful review. We love to here that your inquiries get answered promptly. Welcome to the Sunrun family, thank you for helping us create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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William Milne

Works as they said it would and so far so good

5 years ago

Reply from Sunrun

Hello William M. We love to hear that we have kept all our promises to you, we work hard to make sure our customers are happy with the services. You're doing a great thing by helping us create a planet run by the sun!

Mar. 27th, 2019

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Verified Customer

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W. Chin

They promise to complete the work on time.They completed on time.

5 years ago

Reply from Sunrun

Hello W. Chin, time is of the essence and making sure we install the system in a timely manner is important. We want to make sure you are producing solar energy as soon as possible as well as create a better environment!

Mar. 27th, 2019

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Verified Customer

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Thank hou

Because it saves me money on my monthly bill.

5 years ago

Reply from Sunrun

We are delighted to hear that your experience was so positive! We are honored to be chosen as your solar service provider. Welcome to the Sunrun family.

Apr. 15th, 2019

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Verified Customer

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Herman Ehlers

My energy savings has been well worth the investment

5 years ago

Reply from Sunrun

We love hearing positive feedback from our customers. We are so thrilled to hear that you're saving! We are looking forward for you to #savewiththesun! Congrats on your system, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019