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Sunrun

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8.6

Overall Score

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Jack Newbury Park, CA

WOULD BE 5 STARS, EXCEPT FOR THE COST. Reliable and effective

4 years ago

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star star star star star

Alex Perez

Salesman was accurate in information he gave me.

4 years ago

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Robert B

They did what they said they would do and in a timely fashion.

4 years ago

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rj Hāwī, HI

good product, installers shortcut safety procedures, agents are not upfront

4 years ago

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Anonymous Vacaville, CA

Can't contact anyone. No one has ever come by to see if I am happy. I would like a back up battery.

4 years ago

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Cooper

Very efficient, they did whay they said they would do.

4 years ago

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rakrasner

I like SunRun, but haven't got response from them as far as cleaning the panels

4 years ago

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Robert Campbell. Newport, PA

Our system has been down since July 22, customer service is unresponsive to our calls. We have lost a month of power and still are paying our lease.

4 years ago

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Leroy Davenport, FL

The salesperson and installers were very professional

4 years ago

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star star star star star

manny watson El Cerrito, CA

i love the back up battery, the system works well.

4 years ago

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star star star star star

Very satisfied. Cedar Hill, TX

Excellent service. Outstanding customer service.

4 years ago

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star star star star star

Tejay

it's been a positive exsperince every step of the way

4 years ago

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star star star star star

Patricia Sumter, SC

Very cooperative and helpful. I'm very pleased.

4 years ago

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star star star star star

Ronnie

No problems. It has never failed except for when PG&E does.

4 years ago

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star star star star star

Gary

The installation was very smooth, very professional.

4 years ago

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connie

good customer service so far, i hope it continues

4 years ago

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star star star star star

Michael W Russell

My plan is a fixed lease rate with no escalation built in

4 years ago

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Stephen Johnson

Good performance, but failure to provide a battery for storage in case of black-out.

4 years ago

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star star star star star

John

Everything done as scheduled and no problems.

4 years ago

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Mandar

Overall, in 8 years it was been a pleasant low friction experience

4 years ago

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star star star star star_border

Best if leasing is your only option.

They are ok for leases but I think i would have done it a little different.

4 years ago

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star star star star star

Michelle Haugsness

Everything from start to finish has been stellar

4 years ago

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star star star star star

Mralleyne Springfield Gardens, NY

Wonderfull works well the savings are amazing

4 years ago

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star star star star star

Gary De bruin

They were on time, kept me informed what was going and kind

4 years ago

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Reply from Sunrun

Thank you for this wonderful review, Gary, it's wonderful to see that you were communicated with every step of the way! Now you can help us create a better environment and power forward.

May. 4th, 2019

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Don

have had no contact with company except the monthly bill. inquiry regarding battery at home was never updated

4 years ago

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Reply from Sunrun

Hello Don, we are sorry to see you have concerns that are causing you frustrations. Please feel free to private message us so we can address your questions. Thank you!

May. 4th, 2019

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star star star star star

Brian

no complaints; the service has been exceptional

4 years ago

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Reply from Sunrun

Thank you Brian!

May. 4th, 2019

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star star star star star

Arango A

Easy and as promised from start to finish

4 years ago

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Reply from Sunrun

Making sure we keep our promises is important to us, we want to keep you happy. Thank you for sharing this great experience. Let's create a planet run by the sun. #Sunrun

May. 4th, 2019

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Anonymous Oxnard, CA

We got good service from SunRun. They got the job done quick.

4 years ago

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star star star star star

Jenette Pasion San Francisco, CA

Installation and customer service are efficient.

5 years ago

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Reply from Sunrun

Hello Jenette P. Thank you for sharing your wonderful experience!

May. 4th, 2019

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John Lincoln, CA

I have had no problems with their service. Installation went very smoothly.

5 years ago

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Reply from Sunrun

Hello John, thank you for taking the time to leave a review. It's great to see that you were happy with the installation and everything went as planned with no issues. Welcome to the Sunrun family.

May. 4th, 2019

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Robert Clovis, CA

Installation went very well and the equipment works.

5 years ago

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Reply from Sunrun

Thank you for letting us know you were satisfied with the installation, it's great to see that you chose Sunrun as your solar power provider. Welcome to the Sunrun family and let's create a planet run by the sun.

May. 4th, 2019

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David Fresno, CA

The equipment is working fine and it was installed very efficiently.

5 years ago

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star star star star star

John

Good price, communication, professional work.

5 years ago

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Reply from Sunrun

Woohoo! John, we loved reading this review. thank you! Let's power forward.

Apr. 18th, 2019

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Honest but Blunt

great sales and installing, then crickets when it comes to customer service. Ridiculous wait times.

5 years ago

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Reply from Sunrun

Hello, we want to make sure we have communication with you every step of the way. Thank you for taking the time to share your experience. If you have any questions feel free to private message us your question and contact information. Let's create a planet run by the sun!

Apr. 18th, 2019

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Sunny

My electric cost is nil. No problems with services and aray

5 years ago

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Reply from Sunrun

Thank you for your communication Sunny. We love to know that your system is doing great and you are having any service issues at all.

Apr. 18th, 2019

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Kathryn Beitz Mission Viejo, CA

Customer Service and Professionalism of Employees

5 years ago

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Reply from Sunrun

We are so pleased to hear that your sales representative was great throughout your solar experience! Congrats on going solar, and thanks for helping us create a planet run by the sun!

Apr. 15th, 2019

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innkeeper Galway, NY

Easy to contact and responsive to e-mails when there are issues/questions.

5 years ago

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Reply from Sunrun

Thank you for taking the time to leave us this wonderful review. We love to here that your inquiries get answered promptly. Welcome to the Sunrun family, thank you for helping us create a planet run by the sun.

Apr. 15th, 2019

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William Milne

Works as they said it would and so far so good

5 years ago

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Reply from Sunrun

Hello William M. We love to hear that we have kept all our promises to you, we work hard to make sure our customers are happy with the services. You're doing a great thing by helping us create a planet run by the sun!

Mar. 27th, 2019

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W. Chin

They promise to complete the work on time.They completed on time.

5 years ago

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Reply from Sunrun

Hello W. Chin, time is of the essence and making sure we install the system in a timely manner is important. We want to make sure you are producing solar energy as soon as possible as well as create a better environment!

Mar. 27th, 2019

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Thank hou

Because it saves me money on my monthly bill.

5 years ago

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Reply from Sunrun

We are delighted to hear that your experience was so positive! We are honored to be chosen as your solar service provider. Welcome to the Sunrun family.

Apr. 15th, 2019

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star star star star star

Herman Ehlers

My energy savings has been well worth the investment

5 years ago

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Reply from Sunrun

We love hearing positive feedback from our customers. We are so thrilled to hear that you're saving! We are looking forward for you to #savewiththesun! Congrats on your system, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Cathy

Has issues with underproduction. Took a while to straighten out

5 years ago

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Reply from Sunrun

Cathy, thank you for providing us with this feedback, we will share your communication with our leadership team.

Apr. 2nd, 2019

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smith cole Springfield Gardens, NY

always pront in replying to your request.

5 years ago

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Reply from Sunrun

We are so honored you chose us as your solar service provider! We want our customers to be able to make the best decision for them and their household, and we ensure that by educating them on all the ins and outs of solar. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Steve K

The entire process has been seamless and as expected

5 years ago

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Reply from Sunrun

Wow, this is great news Steve. We love to know that your process was seamless, we make it easy to go solar. Thank you for going solar with Sunrun.

Apr. 15th, 2019

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Spencer

Friendly, efficient, great customer service

5 years ago

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Reply from Sunrun

Hello, Spencer than you for sharing your kind words with us. Welcome to the Sunrun family!

Apr. 15th, 2019

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Polk family

Good communication, quick responses, great customer service.

5 years ago

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Reply from Sunrun

We are so pleased to hear you chose Sunrun as your solar service provider!

Apr. 15th, 2019

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Johann Lo

I got excellent service from sales, install, and service.

5 years ago

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Reply from Sunrun

Thank you for the amazing review, Johann Lo. Welcome to the Sunrun family.

Apr. 15th, 2019

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Bill Huntington Beach, CA

Installation was a bit rocky. Customer service is not available to answer my questions quickly.

5 years ago

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Reply from Sunrun

Hello Bill, we want to provide you a steady installation process, we are sorry to hear it was rocky. We will also turn your experience with Customer Service around, please feel free to private message me your contact information and we can reach out to you to address your concerns.

Mar. 19th, 2019

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Anonymous Prescott, AZ

Savings minimal. Transferring to new owner when selling the house was difficult.

5 years ago

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Reply from Sunrun

Thank you for your feedback, we will share your information with our Service Transfer leadership team.

Mar. 11th, 2019

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Michael Waldorf MD.

Responsive and truthful solar panels work great so far.

5 years ago

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Reply from Sunrun

Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Let's create a planet run by the sun.

Feb. 20th, 2019