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Bonnie Goodyear, AZ

When my equipment failed, they were the first ones here to help me settle the equipment, getting it fixed, and they compensated me for the loss of power.

1 year ago

Reply from SunPower

Bonnie, it is great to read that you received exceptional service. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Verified Customer

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Alan Staten Island, NY

I like the way they installed everything. All the pipes were hidden, when I see other companies, they're all out in the open.

1 year ago

Reply from SunPower

Hi, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Welcome aboard!

Feb. 23rd, 2023

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Verified Customer

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Andrew Westminster, CA

I have issues, I call, this is the fifth time I call and no response. Not even the sales rep, not even the customer service, not even the technical support. None of them return my call, my e-mail.

1 year ago

Reply from SunPower

We're sorry to read about your experience and understand your frustration. When you have a moment, Please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Feb. 23rd, 2023

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Verified Customer

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Anonymous Wilton, CA

It's operating as advertised, and it was a very nice neat installation of the panels on the roof. There were a lot of errors that were made during the installation.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us at 1-800-SunPower in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Verified Customer

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Jeffrey Smyly Orinda, CA

Sun Power system has worked great since it was installed. The batteries help during power outages and helping augment expensive rate periods.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Terry Engel Sequim, WA

Even though I haven't heard from you except for surveys, I haen't had any problems and the aarray has produced more than I expected.

1 year ago

Reply from SunPower

We appreciate your feedback and delighted to read the system is meeting your expectations, Terry. If you have any questions or concerns please shoot us a private message here on Best Company and we will be happy to have a specialist assist you. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Georges Pelpel Grass Valley, CA

Chose the Sunpower panels due to highly positive reviews. California Solar of Grass Valley, the installer has been top notch as well

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Mike Crist

SunPower has been great!! It has given us peace of mind that we don't have to worry about the constant increases in electric prices .

1 year ago Edited January 10, 2024

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Mike. Congratulations on going solar, and thank you for helping us change how our world is powered!

Nov. 17th, 2022

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Verified Customer

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Terry & Margo Westrum San Antonio, TX

The SunPower panels are amazing. They are generating more electricity for my home than what our electric company is sending us.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know you are enjoying your panels, Terry & Margo. Congratulations on going solar, and thank you for helping us change how our world is powered!

Nov. 17th, 2022

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Verified Customer

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David

The system has a low interest rate and works as advertised. Installation was completed in just one day - they were done by 4pm.

1 year ago

Reply from SunPower

We appreciate the positive feedback. It's always a pleasure to provide our customers with the best service possible.

Nov. 16th, 2022

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Verified Customer

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Robert Albion, NY

My main reason that I chose SunPower was because of the extra efficiency. It was simple. Installer did all the work. I paid the bill.

1 year ago

Reply from SunPower

Hi Robert! Thank you for sharing your experience.

Nov. 16th, 2022

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Verified Customer

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Sherry Prescott Valley, AZ

They respond quickly, installation was very speedy, and it works well. We have an app that we can see the amount of solar power.

1 year ago

Reply from SunPower

Glad to see you are taking advantage of the mySunPower.com monitoring app. Thanks for helping change the way our world is powered.

Nov. 16th, 2022

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Verified Customer

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Sandra Napa, CA

I've enjoyed it for the past year and I've been very pleased with SunPower, solar panels, the battery backup, everything.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Sandra. Congratulations on going solar, and thank you for helping us change how our world is powered!

Nov. 16th, 2022

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Verified Customer

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Marvin Roseville, CA

It works really well. The installation process was very good. They were fast. They did a good job. They did everything fine.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 16th, 2022

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Verified Customer

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Anthony Forked River, NJ

I got a lot of satisfaction but I was disappointed with my follow up representative, who was with me for three months. I'm generating more power than I'm using.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Anthony. Give us a call at 1-800-SunPower if there are any issues you still need resolved and we will happily assist you. Congratulations on going solar, and thank you for helping us change how our world is powered!

Nov. 16th, 2022

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Verified Customer

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Carlos Munoz LA Mesa, CA

They identified my system had a problem and came out and fixed it. Also showed me how I can see both systems on ky app.

1 year ago

Reply from SunPower

We are delighted to read about your exceptional experiences with customer service as well as the app, Carlos. Thank you for the feedback it is truly appreciated.

Nov. 3rd, 2022

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Verified Customer

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Steven Shafer Port Angeles, WA

The installation was performed promptly and very professionally. So far the performlance of the system has exceeded expectations.

1 year ago

Reply from SunPower

Steven, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 3rd, 2022

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Verified Customer

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Earl Kane Tulare, CA

So far so good. Installation was quick and professionally done. Just got our first electric bill and we have a credit!

1 year ago

Reply from SunPower

We appreciate the glowing review and are pleased to hear of your savings. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 3rd, 2022

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Verified Customer

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Jesse Jimenez Bakersfield, CA

Professional reps, very easy to communicate with, system looks great on my roof, and app to check in on solar is very easy to use.

1 year ago

Reply from SunPower

We appreciate you taking the time to let us know how much you are enjoying your app and experience with our team, Jesse. Thank you for helping us change the way our world is powered!

Oct. 27th, 2022

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Verified Customer

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Dov Cohen Lafayette, CA

The purchasing process was straightforward. There were no hidden costs. The installation was completed promptly and professionally.

1 year ago

Reply from SunPower

We're so glad to hear it! Be sure to visit our blog for up to date info on how to make the most out of your SunPower solar system. https://us.sunpower.com/blog

Oct. 20th, 2022

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Verified Customer

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Jose Cifuentes Daytona Beach, FL

From purchasing the service and going through the transition of independent electrical sun-power guides you all the way! Therefore I recommend them!

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Oct. 20th, 2022

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Dale Rio East Brookfield, MA

When the calculation was done on the ability to satisfy my power usage for my heat pumps that it would generate enough kW. As of now, it does not look like I will have enough saved up to pay for my usage of heat?

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Oct. 20th, 2022

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Trevor Santee, CA

They were responsive when we reached out to them. The equipment's been reliable and I like the app that shows how much energy is being produced.

1 year ago

Reply from SunPower

We appreciate you taking the time to let us know how much you are enjoying your app and experience with our team, Trevor. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Ronald Shingle Springs, CA

Very friendly people to work with and very informative. We had solar before with another company and SunPower so much easier to work with.

1 year ago

Reply from SunPower

Ronald, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Alex Orinda, CA

They've always been responsive, installation was completed on time. I'm not an expert on solar products, but they seem to be working fine.

1 year ago

Reply from SunPower

we appreciate your feedback and are so appreciative of your review We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Eliana V. Ventura, CA

The process was straight forward. The installation was even easier as the crew worked fast and did everything right the first time.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 6th, 2022

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Verified Customer

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adrian zepeda Beaumont, TX

Very professional and up front.low pressure sales and did exactly what they said they would do and when they would do it. Seemless process.

2 years ago

Reply from SunPower

Thanks for the review, Adrian! We love hearing feedback like this. It's always nice to hear how our team is doing.

Sep. 30th, 2022

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Kevin

I haven't had any problems. It took a little while for the technician setting up my generated power but putting the panels on the roof was no problem.

2 years ago

Reply from SunPower

Kevin, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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James Queens Village, NY

So far it's been excellent, I haven't had any issues, no problems everything is working fine. Overall I am happy with it.

2 years ago

Reply from SunPower

Thanks for the review, James! We love hearing feedback like this. It's always nice to hear your system has met your expectations.

Sep. 30th, 2022

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Rodney Long Beach, NY

It started off fairly rocky. I had problems with everything at the beginning, but they got it straightened out and I've had no problem for over 5 years now.

2 years ago

Reply from SunPower

Rodney, we appreciate your review and glad that we were able to resolve any lingering issues. We are happy to know our product is continuing to meet your expectations, Rodney. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Anonymous Brentwood, CA

In the beginning there was an issue and they came out and they fixed it immediately. The rep was extremely helpful in getting anything done that needs to be done.

2 years ago

Reply from SunPower

we appreciate your feedback and are so appreciative of your review We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Paul Vernon-Rockville, CT

My first month with complete solar power production I ended up with -$26.94. I've had solar in the past and I think SunPower's product is unmatched.

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Joseph Staten Island, NY

Installation was smooth and seamless. I only got one problem with the communication between the system and my cellphone.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 28th, 2022

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Roger R Pleski Kihei, HI

The panels work great! They have been installed for 18 months, we heat our pool to 88 degrees and our bill is $70 or less.

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 22nd, 2022

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Karen Lou Berkeley, CA

my interactions with Frances were top level. She is smart, she is enthusiastic, she is articulate and she is downright friendly and approachable.

2 years ago

Reply from SunPower

We appreciate you letting us know how Frances did. We're glad to hear that you received great service, Karen Lou. Thanks for helping us change how our world is powered.

Sep. 9th, 2022

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Jerry Cohen Pacific Palisades, CA

I have had the panels for 4 years and they are performing great with no issues. Worth every penny for the quality and performance.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product continues to meet your expectations, Jerry. Thank you for helping us change how our world is powered!

Sep. 1st, 2022

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Eddie LA Habra, CA

Easy to do business with . System was installed quickly and professionally. It looks great with the fully tinted panels.

2 years ago

Reply from SunPower

Eddie, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 25th, 2022

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JOSEPH CHARLES Kerman, CA

We have not experienced any issues with the panels or installation. They have produced exactly what was quoted to us; no surprises.

2 years ago

Reply from SunPower

Thanks for the review, Joseph! We love hearing feedback like this. It's always nice to hear how our team is doing and know you are enjoying your system.

Aug. 25th, 2022

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Carroll Nesler

Price, Quality of workmanship, Attention to detail, best warranty available. Work completed in a timely manner. Need I say more.

2 years ago Edited January 10, 2024

Reply from SunPower

We are thrilled to see that the team provided an outstanding, informative experience. Please get in touch with us in the future with any questions you may have.

Aug. 18th, 2022

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Tyler Havner Visalia, CA

Great company with clean and smooth install. Took about 7 weeks from signing to install then a few more weeks for inspections and PTO approval.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Aug. 18th, 2022

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Anonymous Georgetown, TX

We got a good proposal. They were there when they said they would be there and installed the panels and it was all fine. So far it's going perfectly.

2 years ago

Reply from SunPower

Thanks for reaching out and congrats on going solar! We are so glad to hear that you are enjoying better, cleaner energy with SunPower.

Aug. 15th, 2022

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Anonymous Vacaville, CA

It didn't take long for the installation. The people that came out were professional and they did it in one day. Its a pretty good price.

2 years ago

Reply from SunPower

Thank you for sharing and congrats on going solar!

Aug. 15th, 2022

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Allen Vista, CA

It's producing a lot of energy for us. The instal was very smooth. They seem like they are the most reputable of any company that I've heard about.

2 years ago

Reply from SunPower

We appreciate the review, Allen. It is nice to hear you are satisfied with the install and the service you received. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Brandon Eureka, IL

Everybody was great. It went well getting the panels up, no problems. I have a solar friend who is a solar expert and he said the panels we use are very, very good.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Brandon. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 15th, 2022

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Mike C Redmond, WA

While I have nothing to compare them to and its only been 14 months since installed, so far they are doing great. No problems!

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Aug. 11th, 2022

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Terry Cowan Austin, TX

The pandemic delayed installation and point of contact while waiting for the install was constantly changing but everything since the install has been great

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Aug. 11th, 2022

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Reza and Mandy Nazemi Rancho Mirage, CA

My solar production is awesome when I can see that it is! I'm often unable to see the production rates via my SunPower App. It seems the app is often down. Why is this???

2 years ago

Reply from SunPower

Hi Reza and Mandy Nazemi, we are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Your historical data will not be lost and your system is still producing power from the sun. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause and can have an Executive Support Specialist reach out to confirm. Please reach out with your account and contact information to customersuccess@sunpowercorp.com , and we will reach out. We look forward to talking to you.

Aug. 11th, 2022

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NORMAN San Diego, CA

Best solar panels when compared to others. I'm very happy with my purchase of Sunpower panels . My bill is 1/10th of what it was for electric!!

2 years ago

Reply from SunPower

Norman, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 4th, 2022

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Hermilyn Daugherty Laveen, AZ

Easy to work with, quick and efficient, system up and operating on schedule and when they noticed an issue they called me, came out and rectified it.

2 years ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Aug. 4th, 2022

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Jon Aurand Roanoke, VA

when it was working, was great. Issue and inability to contact for assistance very concerning. I was on hold twice, last time for an 75 minutes, every time they cut in, the wait time increased!! System is down and we are in heavy round the clock AC usage. So, until something happens to change this lack of communication issue, I'm hesitant to recommend

2 years ago

Reply from SunPower

Jon, we are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Your system is still producing energy and the data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause. An Executive Support Specialist will reach out. We look forward to talking to you.

Aug. 4th, 2022

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