SunPower

Sunpower installed our panels in Buckeye AZ. The output was estimated at 3.2 kw. When they installed the red "solar" placards on my breaker panel (the panel with the labels that indicate what breaker feeds what in your house, they took the panel that was leaning on the house next door and installed it on my house (it was under construction). I called and emailed and finally after 2 weeks they said they would take a look. They did tell me "it passed city inspection so it has to be correct" - keep in mind what a safety hazard that is. My breaker labels do NOT match my neighbor's. In the mean time, by the time they showed up to fix it, the panel was installed next door and powered up. After installation it showed about 35 kw and we never even got close to using power from the grid. Having 40 years in the electric utility in Operations and then Controls, I contacted them and explained the meter must be wired backwards. After 2 months of email, phone calls and back and forth they finally sent someone out and said "yep it's backwards" - We'll schedule a time to fix it. But before that one of the customer service reps told me if I didn't like what the app and website was telling me, I could always go out with a pen and paper and take reading and do the math myself. Weeks pass and the appointment comes around, they take off the panel and fix it. I asked them if they could reset the data because it showed after 3 months I had several hundred dollars in savings and had generated a LOT of power, they said no. They escalated my issues to a "liaison" who would help keep an eye on things. Fast forward to 5 months of service, the output initially was around 3.2 kw at peak and we were on our way! Then it went to 0.7 kw. I submitted a support ticket. Waited a week, no response. Called and spoke to someone they said the technical team would take a look. Weeks passed. Called and emailed the liaison who never replied, not once. They said they determined remotely that some of the micro-inverters had failed and they scheduled an appointment for 3 weeks later. He shows up, climbs up on the roof for a few minutes then back down and says "yep they're bad" 5 out of 10 are bad. I said after 5 months?? We need to replace them all. He said absolutely, this must be a bad batch - we will. I get a support ticket email saying we'll be by in a month and replace 4 of them. I emailed them back stating "but 5 are bad on a 25 year warranty after 5 months, the technician said you would replace them all" ....he wrote back, "thanks for pointing that out we appreciate your feedback, as we stated we'll be replacing 4 of them a month from now". I called and asked about it and she said "that's a different department, we'll have to look into it" and I asked about the liaison, did he leave the company or? She said oh no, he still works here, I'm sure he'll get ahold of you shortly. So summary - system installed now for 7 months. Worked for almost 3 months correctly. The rest of the time 25% output or none. I am currently looking to see if I can get out of the contract or if I need legal help. I do not know how it got all these 5 star reviews.

Energy saver and also easy on the pocket book.

QUICK INSTALLMENT. I ENJOY THE SUNPOWER APP TO SEE THE PRODUCTION.

The employees were very knowledgeable, helpful, and honest.

Professional and great service was provided. All questions were answered and service was excellent.

Professional, courteous, great communication and product

Professional staff and seems to work quite well

We've only been paying the PG&E service fee of $10 since 2019. It was a little rough at the start because our installer had to come back several times but we had a good Rep (Tyler) at Hooked on Solar and so things were addressed as quickly as possible.

quick, efficient, knowledgeable and professional

Good Service & Professional Installation

Good response service is needed- I get good fast response thour my account rep'

from start to finish everything was a great experience

Awesome company. Communicated with us throughout the entire project. There were no surprises. Very professional and knowledgeable company.

great job with everything except for sitting down and walking me through the app and how solar relates to the SD&E bill

They performed an excellent job installing our solar panels.

whole process and product was a pleasure from the begining

We lost internet connection with our SunPower System. Ryan S in technical/customer service, was of great assistance and service. He was patience, knowledgeable and skilled. He answered all of my questions and had the right solution to recover our connection. Ryan is a super technician. Thank you Ryan. Sun Power is the best!

I like that sun power is more efficient and a lot easier to install than other companies

terrible customer service, nice looking system, it has been over a year since I FINALLY got hold of them to repair 3 of my 20 panels. one somewhat rude guy came last December and told me parts were back-ordered and I would hear soon. Nothing. I do understand that COVID may be playing a role but they had 7 months pre-COVID to take care of this. Impossible to get in contact and the link supplied to me to check my account does not work. Possibly my mistake was actually paying for my system. They obviously feel like I don't have any thing to hold over them.

The did excellent work. Went above what they were tasked to do.

Great equipment, great design and great performance.

everything went like clockwork, and the workers were great

Product and installation was well done, system functions as proposed and follow up and service is very good

System works. No need to do anything. The app tells me how well is my system is working. onfirming app.

Efficient, effective, communicative; rest of forty characters

From reading independent online reviews, prior customer reviews, and the interaction throughout the entire process from beginning to end was awesome.

The solar panels are the best, the service is great and went on the roof fast

Many reasons but here are three: they kept to the schedule; returned phone calls quickly; installed a great system!

stellar reputation, working as specified, much lower utility bills

The best panels and service. My panels are producing a lot of electricity.

Well built, great ratings, excellent warranty

I like their service most of all - and very friendly!

Excellent products, ease of install & great service.

Their Output and the warranty of the product. Also like the appearance of the product on my roof.

Since we have been connected, everything is positive! The entire staff was excellent...Jeff S, Charlie and Rob (installers), Vic the electrician and Brandon T. All questions answered and all done in a timely manner as promised.

Great company to work with. Very professional and did a great job on my house.

Efficient, workers polite and fast workers, explained as they went along

Easy to talk to, good explanation, consideration of our needs

Our monthly Bill is less than a fifth of what it was before. However, dealing with dcu financial network is a pain.

No complains. Everything works perfect. Looks beautiful. Produce power very well.

Professional, great price, excellent service, amazing install

Knowledge & great product! Recommended by my relator who I trust and respect. who I

Saves money and it's saves the environment

Customer service is great. communication. and the product is great

Very please with my solar system the quality of the product and all the work that

Great solar panels; continuing to sell energy back to the grid!

They were great. And all the work they did was very clean.

Panels have performed as expected. Very happy with the installation and service.

Great experience, from order to installation. Solar panels work great, just as SunPower predicted.

Great Service and quality panels . Nice looking on the roof .