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SunPower

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LAST UPDATED: December 4th, 2022

Founded in 1985, SunPower Corporation is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 500 U.S. patents for solar technology.

SunPower is known for its top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. SunPower Panels have an attractive appearance and come in a few different size and wattage options to help both residential and commercial consumers get started with renewable energy. The majority of SunPower installations are completed by its expansive network of certified dealers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

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The Good

  • Purchase, Lease, and Loan Options Available
  • High-Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • SunPower SunVault Battery Storage
  • Solar Monitoring with Panel Level Data 
  • Industry-Leading Warranties

Purchase, Lease, PPA, and Loan Options Available

SunPower offers three different payment options for customers to choose from that help them save on their electric bill: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer effectively rents the system via monthly payments. The lease comes with a 25-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that supplement the benefits of solar power ownership. Loan terms for solar systems typically range from 5 to 25 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to learn exactly how much solar will cost you is to obtain a free quote from SunPower.

Many customers may be interested in obtaining a SunPower system through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

High-Efficiency Panels

SunPower has been on the cutting edge of solar technology for more than 30 years. Consequently, the company excels when it comes to innovation and design of solar cell equipment, enabling customers to be confident that they will have the highest-quality solar products expertly installed on their homes.

SunPower provides the highest-efficiency solar panels you can buy today. The solar installer’s modules reach up to 22.8 percent solar panel efficiency, and carry a temperature coefficient of -0.26 meaning less impact per degree of temperature change than most modules. Each SunPower panel is made of anti-reflective glass and coated with anti-reflective film for optimum durability and to ensure that they capture as much sunlight as possible. In short, SunPower cells provide the best value for your money.

Industry-Leading Solar Panel Energy Production

The SunPower M-Series solar panels excel in terms of power generation and deliver 60 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with less roof space and fewer panels than other companies. M-Series panels are the most powerful AC panels in the industry. It’s Maxeon Gen 6 cells are 5% larger than prior generations, delivering the highest efficiency AC solar panel on the market. These solar panels are currently available up to 440W.

Every SunPower solar panel also boasts up to 60 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower solar energy system pays off significantly more in the long run.

In addition, SunPower panels maintain their energy production much better than conventional panels in partially shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or an often shady area.

Attractive Appearance

In addition to being highly efficient, SunPower panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer conventional solar panels — traditional blue photovoltaic panels with bright, visible frames and mounting hardware — SunPower's panels are all black, and their mounting system sleek and nearly invisible, allowing the SunPower solar installation to blend in better with the rooftop on most homes.

SunPower SunVault Battery Storage

SunPower’s SunVault™ storage is a powerful and sleek residential storage solution that pairs with SunPower Equinox®, the company’s premier residential solar power system. SunVault is charged by the Equinox solar system during the day when the sun is out and can be discharged to provide power when the homeowner needs it most.

The SunVault Storage system features a SunVault Battery and the Hub+. The system size starts at 13 kilowatt-hours (kWh), but homeowners that want additional backup power can opt for additional battery units (up to 52 kWh). The Hub+ features easy-to-use software to monitor solar production and home energy use, and it optimizes battery charging and discharging for local utility rates. SunVault can deliver twice the amount of power when compared to conventional solar storage systems.

Depending on the system size and design, SunVault can help keep essential appliances running (like the refrigerator or HVAC) and power up things that provide more comfort in a household, such as an electric vehicle charger or washer and dryer.

SunVault Storage is included in SunPower’s Complete Confidence Warranty and is covered by a 10-year warranty.

Solar Monitoring with Panel Level Data

Monitoring of system status and performance is extremely important for customers who want to see how much energy the panels on their roof are producing —currently, as well as historically — and ensure that everything is operating as it should.

SunPower provides a helpful, convenient app for customers to do just that. The app provides important system information such as power output, estimated savings, energy production over time, and the environmental impact of the energy generated by the system. Systems equipped with microinverters can view the performance of the solar system at the individual panel level with accessible panel level data, allowing homeowners to understand how system performance is impacted by weather, shading or panel angle. All of this system information is easily viewed on a smartphone. 

SunPower systems also include a consumption monitoring kit, which is installed if the homeowner’s site is compatible. With consumption monitoring, homeowners can view current and historical energy usage, and the SunPower app provides more in-depth information about their energy profile. 

Industry-Leading Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year Complete Confidence product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and solar installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of energy production and output.

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The Bad

  • Customer Service Complaints

Customer Service Complaints

Some users on our site have provided negative feedback with regard to SunPower's customer service. Common complaints include difficulty to reach a representative, delays in returning phone calls and inability to resolve issues.

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The Bottom Line

SunPower offers a number of payment options, the most efficient solar panels in the industry, state-of-the-art monitoring for its customers, and a 25-year workmanship and product warranty. 

SunPower's lease and PPA programs is a cost-effective alternative to outright purchase. The company leverages its dealer network to perform most of its installations, which in some cases can make it confusing for customers to know who to contact if there is an issue; however, these dealers are SunPower-trained and -certified, so customers should experience consistently high-quality regardless of service area or SunPower dealer.

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SunPower Frequently Asked Questions

Is my home a good candidate for SunPower solar power?

Knowing how much you pay for electricity is the first step in evaluating whether your house is a good candidate for solar. The general rule is that solar makes the most financial sense for someone with a monthly electricity bill of at least $75. A utility bill of $75 is the threshold at which residential solar customers will see solar savings. Another factor is your home’s roof. It’s a good idea to replace a roof that is near the end of its life before installing solar panels. Solar panels should be installed on roofs that are in good condition and will not need to be replaced in a 20 to 30 year span of time. To find out more, homeowners can contact a SunPower representative. 

How are SunPower’s solutions different from traditional solar energy providers?

The SunPower Equinox® system is the only complete home solar system that is designed and warranted by one company. With the highest efficiency panels on the market, SunPower® solar panels provide more energy with less space. And homeowners can have confidence with the unique design of SunPower solar cells. With a solid copper backing, SunPower cells are resistant to corrosion unlike conventional solar cells. This helps the solar panels to perform more efficiently for a longer span of time. It’s one of the reasons that SunPower offers its homeowners a 25-year industry-leading warranty (Monitoring system warranted for 10 years).

Does SunPower provide a solar + storage solution for homeowners?

Yes. SunPower offers the SunVault™ Storage solar battery, which is comprised of two boxes: the energy storage system and Hub+™. Additionally, all customers receive access to SunPower's mobile app to view their performance and manage system settings. SunPower provides a 10-year warranty for SunVault Storage as part of the Complete Confidence Warranty — the same warranty that covers your SunPower Equinox solar system. It is important to note that SunVault Storage is only available in select locations at this time.

What should I expect during a SunPower solar online appointment?

SunPower energy consultants are experts in evaluating, designing, and estimating solar systems. Homeowners can expect an in-depth consultation that lasts approximately 45-60 minutes. During the call, an energy consultant will spend time assessing your current needs as well as how your needs might change in the future. To do this, a series of topics are discussed — from utility bill history to overall energy saving goals. These important details factor into the design of a customized solar system and include opportunities for you to decide where panels will be placed on your roof. At the end of the consultation, the energy consultant will provide you with a quote based on your energy needs.

Are there federal incentives available when going solar?

The biggest solar tax incentive is a federal tax credit called the Federal Solar Investment Tax Credit  or ITC. It is available to qualified homeowners who purchase solar energy systems for residential properties.* The credit, which is applied to your income tax, is equal to a percentage of the cost of eligible equipment. Many state and local governments also provide incentives for homeowners with solar power. A visit to SunPower's website can identify those offers based on location. * Tax credits subject to change. SunPower does not warrant, guarantee or otherwise advise its customers about specific tax outcomes. Consult your tax advisor for advice on how the tax credit may apply to your circumstances.
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SunPower

COVID-19 has changed the world in many ways, but it hasn't stopped the demand for affordable electricity that reduces our carbon footprint. So how can solar power technology be installed in ways that protects family and loved ones? SunPower is here to help. We put safety first – always – and give customers the best options in service and equipment. SunPower makes going solar safe and simple from the comfort of home. Homeowners can set up a free online appointment on the SunPower website with one of our solar pros and get in-depth advice without worry.

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3,636 Reviews

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Featured Review

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Amelia C Mobile, AL

SunPower makes saving money and saving the planet so easy. The employees did a great job explaining how my solar system for house works. I've saved so much money on electricity!

10 months ago

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Reply from SunPower

Amelia, we are so thrilled to read about your solar savings. We appreciate the feedback regarding your wonderful experience with our team and are glad they were able to explain everything about your system. Thank you for helping us change the way our world is powered!

Jan. 28th, 2022

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Featured Review

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Gary Morse Sedona, AZ

Installation was very professional. My home design is such that it was necessary to have panels in 3 different locations on my roofs. Even though it was extra work, they ran the connecting wiring through my attic so they would not show on the roof. After install there was a painter who came to the house and painted all the conduit to match the color of the house. They even painted the conduit on the flat roof to match the color of the white mastic. All the associated controls and shut offs were organized and professionally installed on the outside garage wall. It looks very neat and professional.

10 months ago

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Reply from SunPower

Thank you for taking the time to provide us feedback, Gary. It is great to hear that the installation process went smoothly without any issues. We hope you enjoy your system and save lots of money on your electricity bill. Please don't hesitate to contact us for any help you may need in the future.

Feb. 1st, 2022

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Rosita Cantillep San Jose, CA

I think installation was slow but once it was up and running it has been headache free. I save a lot in my electric bill but at the same time I had spent a lot of money already. I just don't want to be burdened with monthly electric bill. I believe it is a good investment and have no regrets; just relaxed.

4 days ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Kenneth Oceanside, CA

I felt honored that the CEO actually came out and talked to me about the company and how the process would go. And he oversaw one of the installations of some of the equipment. And Ryan, who was the person who initially dealt within the sales department, he continually followed up with everything, never drop through the cracks, followed up on his own asking how things were going. It was just a very, very good experience. I have the ability to monitor it through the website, which works very, very well. I can monitor how my solar system is doing, start to finish it. They set me up so I could have an outlet for my electric vehicle that works very well.

2 weeks ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Herbert Petty NA

Customer Review Video

3 weeks ago

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Reply from SunPower

Hi Herbert, thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 15th, 2022

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Rebecca Ball NA

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4 weeks ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Nov. 8th, 2022

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Bill Poff Sun City West, AZ

No pressure sale - provided excellent information on which to make a decision, excellent installation, excellent after installation installation coordination with power company to get system online.

4 days ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Dec. 1st, 2022

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David Alexander Fallbrook, CA

Best products currently on the market, best warranty (includes labor & delivery), long-standing company that can expected to still be here throughout the decades-long warranty.

4 days ago

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Reply from SunPower

David, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Robert A Maine Valencia, CA

Competitive quote, good pre-install coordination, great communication while install going on, work done efficiently, swapping out of breaker box done at no charge to us (as promised), good power production & helpful monitoring software.

1 week ago

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Reply from SunPower

Thank you for your 5-star review, Robert A Maine! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 23rd, 2022

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Lamar Victorville, CA

It was seamless. It's the best experience. I'm extremely happy with them. The equipment worked as advertised, especially with my battery. I would recommend anyone that does this to get a battery backup system. It is just great. The crew showed up on time. They did the install, didn't make a mess or leave a mess and they cleaned up. They were as friendly as they could be and with any questions, I know I asked a bunch of dumb questions, but they answered them all, so it was great.

2 weeks ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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RJ Wood El Dorado Hills, CA

They help walk you through the process and they help make sure you understand it's going to take forever and a day for the government and the and the power company to get around to letting you turn it on. It literally took about five months before all that got taken care of, not Sun power's fault that's just the way that approvals were. Most of their stuff is made in the US, which means down the road it is going to be easier because they can get parts and stuff, so it wasn't going to be a supply problem. Also, American workers got the paycheck. The way that they manufacture their panels with the solid copper screening instead of the wire looping makes it so that even if a portion of the thing cracks, which is not uncommon, the panel still works and so there is a higher reliability factor. The installation process was almost seamless. They were in and out of here and I hardly knew they were here, they were very careful. They were not just friendly, but they were quick to respond to any inquiries that I had. If I had any follow up questions they were well knowledgeable about it and rarely had to check and call me back. So they knew their business, the people on the phone knew their business and they took care of you and always, always always friendly and helpful.

1 month ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Oct. 21st, 2022

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Malcolm Coventry, CT

It's only been about 17 days, but so far it seems to be a great investment on my part. I've had a very, very positive experience from the first time I met the salesperson to the day they turned it on about two weeks ago, and so far I've been very pleased with the results. They answered all my questions and whenever I made a phone call, they got back to me quickly. I interviewed 3 different companies and I liked the presentation that the salesperson made and the information that she provided me on the computer, all the different scenarios of what the cost would be in the savings. It was very professional.

1 month ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Oct. 21st, 2022

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Thomas Homosassa, FL

I looked at 5 companies and yours was the most honest in that you guys mentioned the disadvantages as well as advantages of solar. Customer service was exceptional. Every time I called and had any kind of issue or question, it was answered right away. Tthey were open with the costs and helped me with the costs to a degree. On the installation, there were just a couple of the small hiccups. The biggest one was when the main line going into the power grid, it was loose. It wasn't tight or properly fit. The equipment that they used wouldn't allow it to be tightened, and it had to be replaced once it got found.

1 month ago

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Reply from SunPower

It's a pleasure to see your satisfaction with your SunPower panels and installation experience. Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Oct. 19th, 2022

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Brian McCue Toms River, NJ

Well engineered, aesthetically pleasing and not obtrusive! The panels are designed to perform exceptionally well while fitting in with the homes look!

4 days ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Ronald Lombrano Las Vegas, NV

They communicate with us on our solar panel functions. Their technicians (Justin), are patient and explain any potential problems and functioning of the solar panels,

4 days ago

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Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Justin provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Dec. 1st, 2022

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Jason Marysville, CA

They have quality products and professional people. They're ahead of their game compared to other solar companies. There was no issues. They were in and out and everything was clean. I was able to get ahold of them anytime that I wanted to talk to somebody about the experience.

2 weeks ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 16th, 2022

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C. Calabasas, CA

They were responsive immediately. They took care of everything as soon as I brought something up. It was very smooth, I mean took two days. There were no problems. The quality of the work was excellent. Very efficient and an excellent installation.

2 weeks ago

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Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Phil Torrance, CA

It's good reputable company. They've done the things they said they would do and and I'm very pleased. I've had no trouble and seems to be working fine for a year now. It went smoothly. They kept me informed about what stages they were in. The people responded to me pretty well most of the time.

2 weeks ago

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Reply from SunPower

It's fantastic to read that you experienced responsive service. We appreciate your feedback and review. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Morton Brooklyn, NY

It took a little longer than normal because I have a strangely shaped roof and they had to use my garage, but it was okay. I haven't had any troubles, but it's only been there for a couple of years. Everyone I worked with was wonderful and they're very kind.

2 weeks ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Avrum Chicago, IL

As a whole, they were very good. There were some hiccups and it might have been because of COVID at the same time, but getting stuff here on time was definitely a problem as far as that goes, scheduling wise. It's a good product and I would recommend to my friends.

2 weeks ago

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Reply from SunPower

Thanks for the review, Avrum. It's nice to hear you are enjoying your system. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Shaina Filak Flemington, NJ

Great customer service and they kept their word!!! Sunpower communicated where we were in the process of getting our panels, what step was next AND time frames in which we could expect things to happen. If we had any questions, they always promptly answered our calls. They guys who came to install the panels and came for inspection were very nice, respectful amd prompt. I honestly couldn't say anything bad about Sunpower. We're also happy that we chose to go solar.

1 month ago

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Reply from SunPower

We are delighted to read about your exceptional experiences, Shaina. Thank you for the feedback it is truly appreciated.

Nov. 3rd, 2022

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Carole Palm Desert, CA

I like the app the Sun Power app, but it does get frustrating sometimes that it goes down for a day and then you don't get the tracking that you're looking for, but overall it's real user friendly. We had a couple of delays that were unfortunate, the panels weren't available, so we had to wait a week and then we had to cancel our inspection with the city and so we had to wait some more time after that. So a couple of delays that were frustrating the overall was good. It's pretty new. It's been very positive overall.

1 month ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 21st, 2022

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Jack Lafayette, CA

They answered all our questions, their service is impeccable, they were on time and did things right. The quality of the panels were terrific, the installation went fast, easy and complete and then they follow up from sun power was great. They didn't just sell you a product, you were part of the company and they made you feel that you're part of the ownership of it. I highly recommend sun power for their commitment to their customer and their commitment to clean energy

1 month ago

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Reply from SunPower

It's a pleasure to see your satisfaction with your SunPower panels and installation experience. Please reach out to us in the future with any questions you may have. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Oct. 21st, 2022

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Michael Palm Springs, CA

The initial meeting had good content and was professional. He knew what he was talking. It was just a good experience all the way around. I looked at the panels and they look professional and was just a good process. I truly think they're the number one company for people to go with. The whole process went very well. It's going to save me money in the long run. They're very professional individuals.

1 month ago

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Reply from SunPower

We are so happy to hear of your satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Oct. 21st, 2022

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Ricardo Fullerton, CA

Both the coordinator and the representative that we talked to have remained in communication. We were updated whenever they moved on to the next series of events that occured within the whole project, so we appreciated that all that was being updated while we were being updated. It went smooth. The employees arrived and they weren't contractors, they were employees, which I appreciated, and they installed it fairly quick, got everything prepped for the inspection and everything went well. The quality seems great and no issues or discrepancies with them so far. I am satisfied.

1 month ago

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Reply from SunPower

Thanks for the review, Ricardo! We love hearing feedback like this. It's always nice to hear how our team is doing.

Oct. 21st, 2022

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kathy white Prescott Valley, AZ

i researched several solar companies, had a few salesmen in the house to hear what they had to offer. Sun power stood out as the best product and actually the most reasonable price, which was a surprise after hearing the info about the panels. Also we were told by our salesman, Sief, that it would take about 3 months to have the job completed, and that was true. Also they had a very reputable company come up here to install the panels. They did a fine job. So are very pleased with Sun Power.

1 month ago

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Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Sief provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Oct. 20th, 2022

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Bruce Rieger Woodland Park, CO

Our SunPower solar panels are well-built panels. We had them installed in July 2022. The contractor installed them in one day. Electrician had everything connected in one day, and set us up with an app for our phone that monitors the solar panel output. After final inspection, we were up and running and immediately saw the cost benefit. Our monthly electric bill dropped almost 85%.

1 month ago

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Reply from SunPower

Thank you for sharing your solar story with us, Bruce. Check out what these homeowners had to say and consider leaving a review to help others learn about the process of going solar. http://bit.ly/10Qacjr.

Oct. 20th, 2022

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Matt Weidner Woodstock, IL

When I got interested in going solar I researched local contractors for the install. SunPower was the panels and hardware that they were supplying. I then did my homework to research SunPower panels. When I had found out how many years they have been producing panels, how the different panels produced and the warranty behind the panels. That is what made up my mind to insist on the contractor installing SunPower equipment on my home.

1 month ago

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Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Carol

They were very good about asking for permission before doing anything on my property there was a small issue but they came back and fixed it right away and apologized for the inconvenience.

1 month ago

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Reply from SunPower

Carol, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Fuat E. Celik Princeton, NJ

We have had a great experience with SunPower solar panels installed by Evoke Solar. Our system was installed in early 2021 and interconnected with the utility (turned on) within three months. From neighbors working with large nation-wide installers, their interconnection took 5-6 months. Evoke was very responsive in every step of the process, from working together to tailor the system design to my needs, to preparing all the paperwork for my HOA, to helping me navigate NJ TRECS, to resolving hardware issues when they came up. I am in e-mail contact with the staff and owners(!) and everything I need is always fully addressed, and I would say I am a needy customer. As an engineer who works in the energy field, I bring a lot of knowledge and that brings a lot of questions and demands, but Evoke was both patient and thorough, and our resulting system is fantastic and performs splendidly. The only hardware issue we had was with the communications box, not the panels or inverters. The box lost its wifi connection, and Evoke replaced it once and we haven't had any issues since. The SunPower panels are very efficient, cover our roof and our electric needs, and operate worry and hassle free. Overall, I am very pleased with both the panels and with my experience working with Evoke Solar. When my electric demand increases in a few years when I get plug-in electric cars, I may expand my solar array, and if I do it will definitely be with SunPower panels installed by Evoke Solar.

2 months ago

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Reply from SunPower

We are delighted to read about your exceptional experiences, Fuat. Thank you for the feedback it is truly appreciated.

Sep. 22nd, 2022

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Georges Pelpel Grass Valley, CA

Chose the Sunpower panels due to highly positive reviews. California Solar of Grass Valley, the installer has been top notch as well

4 days ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Jason Lakeside, CA

The installation company was really good with communication. Very smooth, everything got done quick and in a timely manner and very clean and professional. It seems like it performs flawlessly.

2 weeks ago

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Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Jonathan

The day of the installation was very good. They just came in the morning and started installing and finished by the afternoon. They had two vans and a crew of four to five guys.

2 weeks ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 16th, 2022

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Michael Scotts Valley, CA

Everything works. The app, you can see how much power you're producing almost at anytime, the battery, everything. It's really nice. It's been probably one of the better deals I've ever done.

2 weeks ago

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Reply from SunPower

We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Nov. 16th, 2022

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Jonathan Ramirez Mahomet, IL

I am very pleased with my solar panels and my solar app that allows me to see instant energy usage and production. It is very helpful and informative. I feel very confident with the warranty and service and am looking forward to many years of free solar power.

1 month ago

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Reply from SunPower

We are thrilled to hear of your pleasant experience! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 3rd, 2022

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Scott Wilson Lakeside, CA

Great product integrates with my existing SunPower system. Really wish they could have connected the new monitoring system to the older system (5yrs) that I already had. They said they could not because my current system was paid for by a loan. What sense does that make?

1 month ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 27th, 2022

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Lloyd Arlington, TX

They do a good job. I have no complaints. Install went smoothly, not any problems, everything went as they said when advertised. Anything that was an issue was taken care of right away, I'm happy with it. I would definitely recommend them to anybody else. Everything's working fine but I know there's probably some way that the system could be made cheaper.

1 month ago

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Reply from SunPower

Thank you for sharing your experience. It's a delight to know that you had a great installation experience with the team, and that they provided excellent support. We are glad to see that your concerns were immediately resolved and completed to your satisfaction. If you have any needs in the future, please reach out to us for help. Thank you!

Oct. 21st, 2022

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Christian Vacaville, CA

Everything came as expected. A delivery of the material came by actually quicker than was originally planned for, so overall turnaround was faster than the original timeline, so I'm quite happy with that. So far everything has been working properly.

1 month ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 19th, 2022

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Benjamin Hudson, IL

We sent out a request for bids and SunPower responded right away. I think they had a sales agent out to our house the next day. We ran into a couple of issues during the turn up and they were very responsive and took care of all of my concerns. It works and we've not had any trouble since it was turned up.

1 month ago

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Reply from SunPower

Benjamin, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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John

I'd recommend it very highly if anyone is thinking about solar energy. It works. Extremely smooth, the installers were on time. It took a while for the panels to get here from overseas but when they did they were installed right away and the guys basically finished that in two days. I was very impressed very pleased. When I call them on the phone they answer. It's nice to speak to a human.

2 months ago

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Reply from SunPower

John, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Catherine Fresno, CA

It's performing at least, if not better, than I was promised so I'm very happy with it. The only problem that we'vve had with it is with the app. There was a little exclamation mark on the app and when I called them about it or email them about it they said that they were working on the system or something. It went away and then it came back and then it went away again.

2 months ago

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Reply from SunPower

Hi Catherine, we are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Your historical data will not be lost and your system is still producing power from the sun. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause

Sep. 28th, 2022

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Kay Grass Valley, CA

They really are a good company I liked working with. Everyone that I ever spoke to was very helpful. I really like the staff that came especially Travis D., he really explained well all of the different panels and things. He was just really helpful and I felt like they would really take care of me and I like the idea that it was also not a big company, it is locally owned, and I like that. It's good equipment and it really cut down my energy cost.

2 months ago

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Reply from SunPower

What an excellent review! We are happy to hear of your savings and satisfaction with our products. Thank you for helping us change how our world is powered!

Sep. 28th, 2022

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Nina Rancho Mirage, CA

Installation went beautifully. They were so nice, so polite, so helpful and they cleaned up everything afterwards. Nothing was left behind, nothing was out of place. They're local and when I had a problem they were immediately here to fix it. Now, we have another problem that apparently showed up about some of the panels not really producing and we were told in the email that they would get back to us within 72 hours. They didn't do so and we're still waiting.

2 months ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Nicholas Encino, CA

So far I've been pleased with the installation and the work that was done seems to meet my needs and expectations. I was initially contacted by a SunPower salesperson named Eric and he explained the benefits of solar panels. I liked their advertising, their costs, and he was very thorough and I trusted him. Then I looked around some other solar panel companies and I felt that SunPower offered the best program at the best cost and the best value for me. I needed some new electrical panel which they installed along with new solar panels. The follow ups were good and I am getting what I expected when I signed up for the program.

3 months ago

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Reply from SunPower

We appreciate you letting us know how Eric and the install team did. We're glad to hear that you received great service, Nicholas. Thanks for helping us change how our world is powered.

Aug. 18th, 2022

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Kathleen Mystic, CT

At the time I got the system, it was the most output per square foot of any system, so that meant it was a lot you smaller because of the high powered. I like the fact that you guys had larger solar cells so you had a few electric connections in the cells. I did have a little bit of an issue with my wifi and it took a little longer than I would like to get it resolved. The fact that you guys manufacture, sell, install, and warranty for one-stop shopping with your products. I did some research and I like the capability of the products and the design of the products - it's very impressive. The crew that showed up was good. I'm a very fussy homeowner and their installation is very neat: the lines are straight and the system was hidden from the front just as I asked and the crew. It was very easy to talk to and work with them.

3 months ago

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Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Kathleen. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Don South Jordan, UT

Every time I've had a question I've gotten a response almost immediately. I talked to Izzy from sunpower and I was very impressed with him, he answered all my questions and we only talked about it, there was no pressure and so I went with the Sunpower. Install was quick! I couldn't believe they got here they did a great job and they were gone before I really knew what was going on, it was just excellent. My neighbor bought Sunpower and I talked to them they had a problem with their installation crew. The people that installed their panels went bankrupt on them and sunpower stood behind it and they took care of it and I thought that was really impressive.

3 months ago

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Reply from SunPower

We are delighted to read about your exceptional experiences, Don. Thank you for the feedback it is truly appreciated.

Aug. 15th, 2022

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Antonio R Sauza Los Angeles, CA

While I have had relatively good customer service, it would be nice to hear from a SunPower representative occassionally.

4 days ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Venkatasathyasairam San Diego, CA

The customer service, especially when we try to deal with the app that they have, sucks big time. They don't even bother to get back to us. It was a smooth process and they look beautiful. I got some reasonable discounts and it was good. The overall service was good.

2 weeks ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Nov. 16th, 2022

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Sharon Buttonwillow, CA

W loved working with the people that installed it. It's only been in operation for a month. Friendly and worked efficiently. Anytime I had a question, they would answer it, and usually really promptly.

1 month ago

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Reply from SunPower

Thanks for the review, Sharon! We love hearing feedback like this. It's always nice to hear how our team is doing.

Oct. 21st, 2022

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Reena

Panels are performing even a little above the rated capacity and haven't had any problems. Professional behavior of the installation company. They manufacture their own product.

1 month ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Oct. 21st, 2022