SunPower

Great installer, easy to operate , max sun to energy

Excellent project management, communication, installation

I am extremely happy I chose SunPower over the other brands. The installation was quick and painless. The price was about the same and the guarantee is exceptional! I should have gone solar a long time ago.

Delivers as expected provides me all of my power especially in the summer months

performance, they deliver what they sell no problem with the solar or my roof

Good equipment and monitoring tools.....

Excellent customer service and overall product. Great experience.

Good friendly service. Informative, knowledgeable. Generally like doing business with SunPower.

Personal follow up. Very trust worthy. Professional and accurate

Their service is outstanding & the product is awesome.

So far so good. No problems and power output is as it should be I think. Hope it stays that way.

Excellent Service, quality product. They proactively kept me informed as the project progressed.

Great Customer Service, Always had answers for my questions , always retuned calls. I was never left out in the blue for any reason. Very reliable, professional and honest.

More than a month after install, part of the monitoring software still doesn't work. I've opened tickets and they keep closing them unresolved.

Work done professionally but time will tell for a product that has a 25-year warranty. Don't trust the lender you use.

They were consistent, communicated well, good workers, and the product is good.

Very, nice and knowledgeable . They Explained the product and process.. they were always on time and once done followed up ho make sure we were satisfied the product, and process

Our sales person provided excellent service and professional install.

Good service Brandon was very knowledgableble. ,& Personal

Rising Sun LLC provided awesome service and SunPower products were a part of it all.

Great product and the installation company was very professional and courteous

Excellent performance under low light and at high angles of incidence.

They were outstanding with us we really appreciate your efforts to make everything easy for us

Awesome salesperson (Gino) and excellent customer service

Durable panels and good customer service in follow up and maintenance

Overall good service, nice people. They work with the customer to accommodate the best

Very communicative throughout the process

Performance is perfect. We are in our third year of basic PNM charges every month. Couldnt be better

They worked professionally and efficiently

They are very professional and reasonable

every thing went smoothly and andrew heller is ansering all my questions satisfactoraly i think

Professional and timely service. They kept me well informed about all aspects of the process. My only complaint has been in the timeliness in processing my rebate. Over 5 months since project completion, and still no rebate.

I do not know how they are so highly rated there customer service is horrible. I got my panels installed in October 2019, finally got final approval late Dec 2019 and my system is still not working correctly. Got a call in Jan that they needed to come out again they did make an appt with me just send someone out without telling me while I was at work. The guy they sent called me and told me he would do what he needed to do on the outside but that they hadn't even sent him the piece he needed so he would have to come back. That was the last thing I heard from them and then in April I get a $300 bill (that is just the electric portion) from my utility company going all the way back to January & I have been billed around $100-150 ever since because Sunpower has not fixed the problem. They keep telling me not to worry that they have a "Production Guarantee" but their whole sales pitch is that you save money because you no longer pay for the Deliver portion of your electric bill but guess what that's 2/3rd of these charges and I'm not going to get that back. On top of that they told me they would freeze my monthly payments for the systems until they can get someone out, but each month they take the money out of my account so not only am I still paying my utility company but I am also paying for a FAILED solar panel system. Then I get a call about 2 weeks ago to tell me that they have found a contractor in my area who can come out (because really you only have one an hour from NYC) and that I should expect a call from them in the next few days to schedule something and guess what Crickets. I even have a Customer Service Supervisor in charge of my case but all he does in play phone tag. Even sent me an email asking me what was the best time to call me and but never bothered to call. At this point I am paying for the solar panels that do not work and what I would have paid the utility company had I never switched over to Sunpower and I still have no Idea when this problem is going to be resolved.

Reply from SunPower

May 29, 2020

Hello Mr. Haines, I'm sadden to hear of you experience . We'd like to look into this matter further. Please be expecting a call from an executive service specialist to review your concerns in detail. We appreciate your business and value your feedback.



Quality work and fulfilled production promise

I rate them highly for the quality of the product and the fast, trouble-free installation. The whole team from sales to installment were friendly, easy to work with and really knew what they were doing. They answered all my questions.

I delayed this until I could see some real usage in the "hot Phoenix" weather. It finally arrived and we started using AC. We are consistantly producing more electricity than we are using.

Got the solar panels from sunpower so far looks like Good product and services.

Great Service, outstanding communication, very professional installation,currently working perfectly,very satisfied. Would recomeend unconditionally.

I don't feel they honestly prepared me for the costs

Reply from SunPower

May 29, 2020

Hello Jeanette, I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.



Efficiency, professionalism, price, product and follow-up

Very happy with the power the panels are producing and banking

good products, excellent distributors, with quality service

There installation was excellent and there product is meeting all expectations.

Heavy build up on panels in 1 yr reducing output. Had panels cleaned will see what another yr brings.

Product was presented by sales person in a good way. Reliable, user friendly app

STAFF IS GREAT and the product is the best

The SunPower system has save me so much money this past year. Right on time in this climate!

Installation went without a hitch and most efficient solar panels

Great performance and professionalism up to now

Gave us excellent service and answered all our questions.