SunPower

In Nov of 2019, I bought a new home from DR Horton builder. The homes come with Sunpower solar already installed. I bought the system upfront for $14k. As of today, March 23rd, the system is still not up and running. I have been calling to get it fixed but it takes weeks to get a technician to respond. I think they have only one tech for my entire region. It turns out that my power box in the garage was the issue. 4 weeks later it was shipped in, 2 weeks after that (On 3/12/20), finally someone came to installed. Even though it has power, it’s still not working. The tech told me that someone would reach out to me to communicate the power box to the “system”. No one has from Sunpower has called me. They have my $14k and I have nothing. I am making my rounds on social media and BBB and whomever else will listen. My realtor told me that Sunpower has landed contracts with many home builders so if you are going to buy a home, make sure you find out who the solar panels are from. Stay tuned. I will post a copy of my receipt for the purchase soon and any other updates I have. If they respond with excellent service, I will post that too along with dates on how long it takes them to fix their broken products. With the Coronavirus outbreak, I am going to assume they will use that as an excuse to buy them even more time although.. I have waited long enough.

Very well built panels, terrible monitoring site. We have had these panels for two years. It is a 10kW that is delivering an average of 12mW/yr. We track our performance with a SolarLog which is needed to ensure that our SRECs are correct. The SunPower monitoring site worked poorly at first and now mostly not at all. Example, today we are currently running at 9.8kW. I know this from the SolarLog site. The SunPower realtime shows 0.2kW for production at the same time. We were told that we could track power productions vs power used, total fabrication until they hire someone to repair the site. We invested a lot to make this 1978 hummer of a house into a hybrid and a good monitoring system would go a long way to keeping it efficient. Too bad we didn't get that with the SumPower panels. Our installer, BluSel, is fantastic. They have tried everything possible to be sure the install didn't have any issues. This rests solely on SunPower and their neglect of this aspect of their business. I have 45 years of experience as a vender to the solar panel industry, these are good panels. Too bad after install support is non-existent from the factory

Friendly and up-front from the beginning. Great communication during inclement weather

Friendly, did it in a timely manner, explained everything

The sales person was knowledgeable and friendly. Use text and emails for their communication. Prompt reply even they don't know they reply and forward it to right person.

First rate equipment, expert installation people

From the sales rep, to the installers, to customer service and to performance.

Service by the company. The sales team and service team was excellent to work with

Great system and app to monitor is great

The information provided before, during and after installation were complete and accurate. Their response to my phone call were prompt.

they were very professional. and on time..

Quality, aesthetics and ease of tracking software

From start to finish best investment I made for my family...Knowledge and Service...all delivered

Excellent product and helpful, knowledgeable employees.

SunPower has quality solar panels and everything has worked exactly as advertised. I'm very happy with my panels and the ability to monitor them.

From the beginning they were great and their products are awesome.

All phases of "going solar" were easy, and professional

Very professional, right on time and always with a big smile.

I have been having issues with my mobile app and the system never seems to connect to wifi and you get no help when you call.

Great Customer Service, Best Warranty on Solar Panels.

Product quality and system price vs. competitors (using SunPower and LG)

Everything is working well after a couple repairs were made to the system

They Installed everything in a Fine Maner and no debris where left on my property when they finished

quality,price, customer service,one day finish job

easy purchase; no complications; well handled installation

Always there when you need them. They system is top notch. Energy bill has gone down significantly!!!

I love being able to monitor my solar daily!

great, reliable product, recommend Sunpower

Good, Reliable and name brand Solar System

Performance of the panels are good and a received defective microinverter notification and replacement.

a Sub contractor installed my panels , Did a terrible job contacted SunPower They immediately sent a reprehensive out and corrected the problem and did a prefect job I would Highly recommend SunPower but not a Sub contractor

Delivered as promised on time after 1 year no Edison bills.

verry nice people and a 25 year gaurantee made it easy to deal with. I will use them again

Quality of the product, installation and customer service.

I have had the panels for a year and have no issues. I am producing more electricity than I use.

They were responsive to our needs and do high quality work.

corrected the installation issue fast and less equipment installed in my house.

There are too many times my app doesn't give me my info because the system is not functioning properly. If I delete the app and start over that usually gives me access again. Very awkward to do all the time.

Right now I'm being generous. My system is not still 100% functional

Sunpower has made good on all their promises, and they seem to be getting even stronger, while another company tried to 'steal' me away with underhanded practices and deceit.

Our panels are working well and the installation was relatively painless.

Best Solar Panels & Price, Their people make it effortless.

Solar production was great even on overcast days.

They have been very forthright. It did take quiet a long time to get it installed.

did a professional job in a timely manner

I like SunPower panels for efficiency, appearance and reliability.

Best efficiency. System is working without any problems.

Excellent product and customer service all the way around.

Poor online monitoring tool. It's mostly not functional. Useless.

They installed my solar system on time without issue. They kept me informed every step of the installation. My garage opener didn't work after the instalation and SunPower paid to repair it.