Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following areas through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
Call our recommended rep over at SunPower below.
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Answered my question quickly and professionally.
Good honest and very trustworthy people to work with
From sales,to installation, to finish, very professional in every respect. Results as promised.
Good customer service. High quality product.
i have had no problem with my electricity and the money saving is nice
Overall very happy, monitoring tool could be better
For the cuality for the reputation bay the name and the good product
The system works as designed and installation was quick and easy.
Excellent customer service, superb communication throughout the entire process, and quality of their products ensured long term results and peace of mind.
Once installation started, all was efficiency, cleanliness, on task. Covid delayed start unfortunately
Great Customer service and the installation went smoothly. They system is working fine.
Solid, produces effectively and efficiently.
I have had the SunPower solar panels for just over a year now. So far they have worked perfectly.
Flawless operation, great APP for monitoring, awesome customer service, full monitoring, accurately quoted performance and realistically produced what was quoted. Great dealer support (Milholland Elec)
Communication, customer service and availability to client concerns
they make a great product and the service is always great
Fast and efficient service. From start to finish the kept me in the loop of what to expect next. Everyone was very knowledgeable regarding their product.
Excellent initial sales process and installation by dealer Renova. Very poor response and problem not corrected after 3 weeks... system production has dropped 50%
Quality product and Exceptional service , Clean install
System produces more power than forecasted
Knowledgeable people and delivered what they promised
So far it meets my expectations for a year already. It generates good amount of energy.
Had it a little over a year now, worked great, saved money. The only complaint I have is the app is not so good.
So far so good .Ok ok ok I don't like to fill out surveys thank you ok
Has been an easy process!! Every one was easy to work with!
Appears to be high quality equipment. The Installation was very clean. All involved with this project were very polite and professional
clear communication and execution of project..
Great product, great install and service.
I safe a lot of money compare whit my other electric company
Great product! Installation was right on schedule. All our questions were answered in a timely manner.
Great product. Highly recommended by neighbor and the installer.
Cool Earth Solar
SunPower solar modules are high quality and reliable reliability
Best warranty and productivity of panels.
Ted & Judy
great installation crew., they went out of their way to make the installation great and even color matched the equipment where required.
The panel installation went really well and over the past year we have saved a ton of electricity bills
superior product: highly efficient solar panels
Customer service is horrible I have called on three issues. They fix one, then take a week or so to attempt to fix another. Customer service never calls you back
Reply from SunPower
Aug 08, 2020
Hello Chris, we apologize for service issues you are experiencing. We strive to deliver exemplary customer service. Please send us a private message with your contact information so that we may address your concerns.
good and professional people. not high pressure for the sale.
system works the way it was presented to work, been very reliable since the installation.
They were very present for the entire process from paperwork, inspections, and installation. The interface for the unit is easy and is working great.
had faulty inverters and cost me 2 1/2 months of energy capture as no one realized this was a problem!
Reply from SunPower
Aug 04, 2020
We value your feedback and would appreciate an opportunity to review your concerns in greater detail. Please send us a private message with your contact information so that we may further assist you.
Edel was quick and professional and kind and helpful I hope I spelled your name correctly
Patrick was very patient and answered all me questions.
Getting free power on sunny days. The app works really well and only varies from ComEds net metering by 3-4 percent.
Good quality equipment and professional installation.
Easy app, great installation company, Northern Pacific Power in Santa Rosa. Simply the most professional.
Great people, great product and never a problem
Service has been really great. Possibly leak from install but they came by to patch it. Took forever after install to finally close out.
Not an electric utility bill since started. I am very satisfied.
They demonstrated fast, friendly service from the start to the finish