SunPower

Made appointment for what I thought was an in home consultation for solar power panels. I had my husband stay home from work to be there. Turned out to be a phone call. Would have been fine if told in advance that was the case.

I bought my SunPower system and it was turned on 8/16/2019. I have been told by their staff that my inverters are not working properly. I have been told they are reviewing it. Today on 11/15/2019 I called them to get an update and told they are still reviewing it. This is a brand new system and it has never worked correctly.

It is a waste to choose this company and their sales people. The rep came to our house and said he was quoting a larger system then we would need. Apparently, he can't do math based on our electric bills because our lease and electric is about the same as before. Very minimal savings.

They were efficient and speedy. Follow up questions quickly answered

OUTSTANDING PROFESSIONALS FROM START TO FINISH

My solar system is working better than expected, their customer servir is great

HORRIBLE follow up. Install and run. The only follow up are random emails. No assessment of what was promised was delivered or not.

Were always professional, called to update,

The original order included the battery, but the installation of the panels didn't take this into account. Therefore, when it came time to install the battery, a lot of extra electrical work needed to be done. This wouldn't have been necessary if Tim, the sales person, ensured that all parties were on the same page.

Love power from the Sun, it's clean and free, and charges my electric car. Would like to reduce dependence on oil and gas.

It has caused my light bill to drop from almost 600 to under 100 dollars so far.

Maintenance free after over a year of service

Installer was very proffessional, panels are top quality and high efficiency, and warrantee excellent.

Excellent work very efficient. Done in a timely manner.

Best product on the market, franchisees where and equal factor.

Extremely professional in all aspects of the process from sales through installation and follow up

In some form or another I have had solar with Sun Power panels for the last 15+ years. Both purchase and lease. So far I have never been disappointed. The panels hold there efficiency very well. My first system I kept track of for close to 14 years, before I moved and the output was still 95%+. The lease I have now fits my lifestyle very well.

I have had on going problems with my inverter for over one year than have not been resovled

They are always there when we need them.

Because they are good with no problems. Always keep us informed about things to come. Enjoy working with them.

They have an efficient and high quality product.

nobody perfect a couple minor glitches getting together with JCPL about connecting service should by now know all the gigs frim electric co.

not covering the amount of electric they stated

The system hasn't worked properly since installation 3 months ago. 4 panels have failed. Still waiting on replacement parts!

quality product with excellent customer service

From start to finish they consistently delivered on all their promises, great customer service!

Awesome product and great support. System installed and working faster than expected.

Good price and seamless construction. No surprises.

Reliable firm however I deal with Renova

Have had no problems with SunPower and my bills have been wonderfully low!

Combination of excellent performance and appealing looks.

The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.

I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.

Very professional and honest. Took time and answered all questions, not pushy.

Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.

Our bill has been substantially reduced, but not to the degree promised.

Quality of product-Quality of service-Experience of service-Training Of service -

All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.

I have been having problems for 2 months and it's not fixed

Highest production of power per panel and best 25 year warranty

The process went smoothly and the result has been great. I have had no problem with billing.

Great service. Great savings. Friendly and professional staff.

Excellent service. They stand behind there product.

Very pleased with product performance xxxxxxx. Xxxxxxxx

The kindness and curticity shown by everyone I had contact with was excellent. And IT WORKS!!!

SunPower takes all tax advantages and leaves nothing for the customer.

Just great service and great product super customer service

I have had great service from the beginning until the last few days.

Great experiance with sales person. Kept us informed of what was going to happen. Showed up on time and did entire installation in 1 day. Have not had any problems with solar in over a year,

Great customer service and product. Everything they said would happen, did!