Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
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Great installer, easy to operate , max sun to energy
Rob in Windsor, CT
Excellent project management, communication, installation
I am extremely happy I chose SunPower over the other brands. The installation was quick and painless. The price was about the same and the guarantee is exceptional! I should have gone solar a long time ago.
Delivers as expected provides me all of my power especially in the summer months
performance, they deliver what they sell no problem with the solar or my roof
Good equipment and monitoring tools.....
Excellent customer service and overall product. Great experience.
Happy in San Mateo
Good friendly service. Informative, knowledgeable. Generally like doing business with SunPower.
J T Garrison
Personal follow up. Very trust worthy. Professional and accurate
Their service is outstanding & the product is awesome.
So far so good. No problems and power output is as it should be I think. Hope it stays that way.
Excellent Service, quality product. They proactively kept me informed as the project progressed.
Great Customer Service, Always had answers for my questions , always retuned calls. I was never left out in the blue for any reason. Very reliable, professional and honest.
More than a month after install, part of the monitoring software still doesn't work. I've opened tickets and they keep closing them unresolved.
RGP in Palm Springs
Work done professionally but time will tell for a product that has a 25-year warranty. Don't trust the lender you use.
They were consistent, communicated well, good workers, and the product is good.
Very, nice and knowledgeable . They Explained the product and process.. they were always on time and once done followed up ho make sure we were satisfied the product, and process
Our sales person provided excellent service and professional install.
Good service Brandon was very knowledgableble. ,& Personal
Rising Sun LLC provided awesome service and SunPower products were a part of it all.
Chad Brown; Cal Premiere
Great product and the installation company was very professional and courteous
Excellent performance under low light and at high angles of incidence.
They were outstanding with us we really appreciate your efforts to make everything easy for us
Awesome salesperson (Gino) and excellent customer service
Durable panels and good customer service in follow up and maintenance
Overall good service, nice people. They work with the customer to accommodate the best
Very communicative throughout the process
Patt and Bob Salisbury
Performance is perfect. We are in our third year of basic PNM charges every month. Couldnt be better
They worked professionally and efficiently
They are very professional and reasonable
wilford w forsgren
every thing went smoothly and andrew heller is ansering all my questions satisfactoraly i think
Professional and timely service. They kept me well informed about all aspects of the process. My only complaint has been in the timeliness in processing my rebate. Over 5 months since project completion, and still no rebate.
I do not know how they are so highly rated there customer service is horrible. I got my panels installed in October 2019, finally got final approval late Dec 2019 and my system is still not working correctly. Got a call in Jan that they needed to come out again they did make an appt with me just send someone out without telling me while I was at work. The guy they sent called me and told me he would do what he needed to do on the outside but that they hadn't even sent him the piece he needed so he would have to come back. That was the last thing I heard from them and then in April I get a $300 bill (that is just the electric portion) from my utility company going all the way back to January & I have been billed around $100-150 ever since because Sunpower has not fixed the problem. They keep telling me not to worry that they have a "Production Guarantee" but their whole sales pitch is that you save money because you no longer pay for the Deliver portion of your electric bill but guess what that's 2/3rd of these charges and I'm not going to get that back. On top of that they told me they would freeze my monthly payments for the systems until they can get someone out, but each month they take the money out of my account so not only am I still paying my utility company but I am also paying for a FAILED solar panel system. Then I get a call about 2 weeks ago to tell me that they have found a contractor in my area who can come out (because really you only have one an hour from NYC) and that I should expect a call from them in the next few days to schedule something and guess what Crickets. I even have a Customer Service Supervisor in charge of my case but all he does in play phone tag. Even sent me an email asking me what was the best time to call me and but never bothered to call. At this point I am paying for the solar panels that do not work and what I would have paid the utility company had I never switched over to Sunpower and I still have no Idea when this problem is going to be resolved.
Reply from SunPower
May 29, 2020
Hello Mr. Haines, I'm sadden to hear of you experience . We'd like to look into this matter further. Please be expecting a call from an executive service specialist to review your concerns in detail. We appreciate your business and value your feedback.
Quality work and fulfilled production promise
I rate them highly for the quality of the product and the fast, trouble-free installation. The whole team from sales to installment were friendly, easy to work with and really knew what they were doing. They answered all my questions.
I delayed this until I could see some real usage in the "hot Phoenix" weather. It finally arrived and we started using AC. We are consistantly producing more electricity than we are using.
Got the solar panels from sunpower so far looks like Good product and services.
Great Service, outstanding communication, very professional installation,currently working perfectly,very satisfied. Would recomeend unconditionally.
I don't feel they honestly prepared me for the costs
Reply from SunPower
May 29, 2020
Hello Jeanette, I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.
Beverly R. James
Efficiency, professionalism, price, product and follow-up
Very happy with the power the panels are producing and banking
good products, excellent distributors, with quality service
There installation was excellent and there product is meeting all expectations.
Heavy build up on panels in 1 yr reducing output. Had panels cleaned will see what another yr brings.
Product was presented by sales person in a good way. Reliable, user friendly app
STAFF IS GREAT and the product is the best
Craig from AZ Satisfied Customer!
The SunPower system has save me so much money this past year. Right on time in this climate!
Installation went without a hitch and most efficient solar panels
Mike of Teaneck
Great performance and professionalism up to now
Gave us excellent service and answered all our questions.