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Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following areas through a network of dealers:

  • Arizona 
  • California 
  • Colorado 
  • Connecticut 
  • District Of Columbia
  • Florida 
  • Hawaii 
  • Illinois 
  • Maryland 
  • Massachusetts 
  • Nevada 
  • New Jersey 
  • New Mexico 
  • New York 
  • North Carolina 
  • Oregon 
  • Pennsylvania
  • Rhode Island 
  • Texas 
  • Utah 

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

We'll Introduce You!

Call our recommended rep over at SunPower below.

1-(844) 244-3436

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User Reviews

Star Rating

4.2
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1,266 Reviews

Review Breakdown

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Deanna McKinlay

August 12th, 2020 Lake Forest, CA DETAILS arrow_drop_down
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Answered my question quickly and professionally.

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RJB

August 7th, 2020 Bakersfield, CA DETAILS arrow_drop_down
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Good honest and very trustworthy people to work with

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Gary H.

August 7th, 2020 Fairfield, CA DETAILS arrow_drop_down
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From sales,to installation, to finish, very professional in every respect. Results as promised.

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KyAnh

August 7th, 2020 Huntington Beach, CA DETAILS arrow_drop_down
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Good customer service. High quality product.

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sue

August 7th, 2020 Oak Forest, IL DETAILS arrow_drop_down
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i have had no problem with my electricity and the money saving is nice

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Charlie

August 7th, 2020 South San Francisco, CA DETAILS arrow_drop_down
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Overall very happy, monitoring tool could be better

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None

August 7th, 2020 Hemet, CA DETAILS arrow_drop_down
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For the cuality for the reputation bay the name and the good product

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Mike

August 7th, 2020 Spring, TX DETAILS arrow_drop_down
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The system works as designed and installation was quick and easy.

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David C.

August 7th, 2020 Lincoln, CA DETAILS arrow_drop_down
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Excellent customer service, superb communication throughout the entire process, and quality of their products ensured long term results and peace of mind.

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Chris

August 7th, 2020 Tehachapi, CA DETAILS arrow_drop_down
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Once installation started, all was efficiency, cleanliness, on task. Covid delayed start unfortunately

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Bob H

August 7th, 2020 San Diego, CA DETAILS arrow_drop_down
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Great Customer service and the installation went smoothly. They system is working fine.

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Michael M

August 7th, 2020 Florence, MA DETAILS arrow_drop_down
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Solid, produces effectively and efficiently.

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Solar One

August 7th, 2020 Prescott, AZ DETAILS arrow_drop_down
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I have had the SunPower solar panels for just over a year now. So far they have worked perfectly.

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YachtScott

August 7th, 2020 San Diego, CA DETAILS arrow_drop_down
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Flawless operation, great APP for monitoring, awesome customer service, full monitoring, accurately quoted performance and realistically produced what was quoted. Great dealer support (Milholland Elec)

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JT Garrison

August 7th, 2020 San Diego, CA DETAILS arrow_drop_down
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Communication, customer service and availability to client concerns

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Paul

August 7th, 2020 Sequim, WA DETAILS arrow_drop_down
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they make a great product and the service is always great

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Marissa Lopez

August 7th, 2020 Murrieta, CA DETAILS arrow_drop_down
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Fast and efficient service. From start to finish the kept me in the loop of what to expect next. Everyone was very knowledgeable regarding their product.

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Kiran Patel

August 7th, 2020 Indian Wells, CA DETAILS arrow_drop_down
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Excellent initial sales process and installation by dealer Renova. Very poor response and problem not corrected after 3 weeks... system production has dropped 50%

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BIG FRANK

August 7th, 2020 San Diego, CA DETAILS arrow_drop_down
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Quality product and Exceptional service , Clean install

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Ric J

August 7th, 2020 San Diego, CA DETAILS arrow_drop_down
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System produces more power than forecasted

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MIchael Sierchio

August 7th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Knowledgeable people and delivered what they promised

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Gary G

August 7th, 2020 Hillsborough, NJ DETAILS arrow_drop_down
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So far it meets my expectations for a year already. It generates good amount of energy.

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Tom K

August 7th, 2020 Long Beach, NY DETAILS arrow_drop_down
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Had it a little over a year now, worked great, saved money. The only complaint I have is the app is not so good.

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Norm

August 7th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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So far so good .Ok ok ok I don't like to fill out surveys thank you ok

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Dean Oliver

August 7th, 2020 Fresno, CA DETAILS arrow_drop_down
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Has been an easy process!! Every one was easy to work with!

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Mahion Davis

August 7th, 2020 Bakersfield, CA DETAILS arrow_drop_down
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Appears to be high quality equipment. The Installation was very clean. All involved with this project were very polite and professional

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Leveldale Farms

August 7th, 2020 New Holland, IL DETAILS arrow_drop_down
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clear communication and execution of project..

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Dave Gertz

August 7th, 2020 Encinitas, CA DETAILS arrow_drop_down
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Great product, great install and service.

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Anonymous

August 7th, 2020 New Britain, CT DETAILS arrow_drop_down
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I safe a lot of money compare whit my other electric company

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Lee

August 7th, 2020 Sun City, AZ DETAILS arrow_drop_down
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Great product! Installation was right on schedule. All our questions were answered in a timely manner.

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Brad V

August 7th, 2020 Mackinaw, IL DETAILS arrow_drop_down
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Great product. Highly recommended by neighbor and the installer.

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Cool Earth Solar

August 7th, 2020 Pleasanton, CA DETAILS arrow_drop_down
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SunPower solar modules are high quality and reliable reliability

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Lou

August 7th, 2020 Chula Vista, CA DETAILS arrow_drop_down
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Best warranty and productivity of panels.

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Ted & Judy

August 7th, 2020 Lake Havasu City, AZ DETAILS arrow_drop_down
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great installation crew., they went out of their way to make the installation great and even color matched the equipment where required.

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George R

August 7th, 2020 West Hartford, CT DETAILS arrow_drop_down
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The panel installation went really well and over the past year we have saved a ton of electricity bills

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Mark Hixon

August 7th, 2020 Honolulu, HI DETAILS arrow_drop_down
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superior product: highly efficient solar panels

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chris

August 7th, 2020 Fresno, CA DETAILS arrow_drop_down
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Customer service is horrible I have called on three issues. They fix one, then take a week or so to attempt to fix another. Customer service never calls you back

SunPower Logo

Reply from SunPower

Aug 08, 2020

Hello Chris, we apologize for service issues you are experiencing. We strive to deliver exemplary customer service. Please send us a private message with your contact information so that we may address your concerns.

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Mark Petteruto

August 7th, 2020 Lake Elsinore, CA DETAILS arrow_drop_down
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good and professional people. not high pressure for the sale.

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mike s.

August 7th, 2020 Wilmington, NC DETAILS arrow_drop_down
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system works the way it was presented to work, been very reliable since the installation.

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GK

August 3rd, 2020 East Hampton, NY DETAILS arrow_drop_down
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They were very present for the entire process from paperwork, inspections, and installation. The interface for the unit is easy and is working great.

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anonymous

August 3rd, 2020 Palm Desert, CA DETAILS arrow_drop_down
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had faulty inverters and cost me 2 1/2 months of energy capture as no one realized this was a problem!

SunPower Logo

Reply from SunPower

Aug 04, 2020

We value your feedback and would appreciate an opportunity to review your concerns in greater detail. Please send us a private message with your contact information so that we may further assist you.

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shelly munoz

August 3rd, 2020 Dixon, CA DETAILS arrow_drop_down
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Edel was quick and professional and kind and helpful I hope I spelled your name correctly

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Alice Estrada

August 1st, 2020 Avondale, AZ DETAILS arrow_drop_down
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Patrick was very patient and answered all me questions.

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Bodean

July 24th, 2020 DETAILS arrow_drop_down
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Getting free power on sunny days. The app works really well and only varies from ComEds net metering by 3-4 percent.

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Rick S.

July 24th, 2020 DETAILS arrow_drop_down
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Good quality equipment and professional installation.

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Terri Mitchell

July 24th, 2020 DETAILS arrow_drop_down
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Easy app, great installation company, Northern Pacific Power in Santa Rosa. Simply the most professional.

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SueC

July 24th, 2020 DETAILS arrow_drop_down
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Great people, great product and never a problem

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brad

July 24th, 2020 DETAILS arrow_drop_down
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Service has been really great. Possibly leak from install but they came by to patch it. Took forever after install to finally close out.

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J Bruffy

July 24th, 2020 DETAILS arrow_drop_down
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Not an electric utility bill since started. I am very satisfied.

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James Garbo

July 24th, 2020 DETAILS arrow_drop_down
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They demonstrated fast, friendly service from the start to the finish