Founded in 1985, SunPower Corporation is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 500 U.S. patents for solar technology.
SunPower is known for its top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. SunPower Panels have an attractive appearance and come in a few different size and wattage options to help both residential and commercial consumers get started with renewable energy. The majority of SunPower installations are completed by its expansive network of certified dealers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from that help them save on their electric bill: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer effectively rents the system via monthly payments. The lease comes with a 25-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that supplement the benefits of solar power ownership. Loan terms for solar systems typically range from 5 to 25 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to learn exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower has been on the cutting edge of solar technology for more than 30 years. Consequently, the company excels when it comes to innovation and design of solar cell equipment, enabling customers to be confident that they will have the highest-quality solar products expertly installed on their homes.
In fact, the solar installer provides the highest-efficiency solar panels you can buy today. The solar panel manufacturer engineers elite solar modules that are up to 22.3 percent in solar panel efficiency, and carry a temperature coefficient of -0.29, meaning output will not be negatively effected because of excessive heat. Each SunPower panel is made of anti-reflective glass and coated with anti-reflective film for optimum durability and to ensure that they capture as much sunlight as possible. In short, SunPower cells provide the best value for your money.
The SunPower X Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with a smaller solar installation and fewer panels than other companies.
Every SunPower solar panel also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower solar energy system pays off significantly more in the long run.
In addition, SunPower panels maintain their energy production much better than conventional panels in partially shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or an often shady area.
In addition to being highly efficient, SunPower panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer conventional solar panels — traditional blue photovoltaic panels with bright, visible frames and mounting hardware — SunPower's panels are all black, and their mounting system sleek and nearly invisible, allowing the SunPower solar installation to blend in better with the rooftop on most homes.
SunPower recently introduced SunVault™ storage — a powerful and sleek residential storage solution that pairs with SunPower Equinox®, the company’s premier residential solar power system. Once widely available, SunPower panels that are installed with SunVault storage will allow customers to have ready access to electricity even in the event of a power outage.
Monitoring of system status and performance is extremely important for customers who want to see how much energy the panels on their roof are producing —currently, as well as historically — and ensure that everything is operating as it should.
SunPower provides a helpful, convenient app for customers to do just that. The app provides important system information such as power output, estimated savings, energy production over time, and the environmental impact of the energy generated by the system. All of this system information is easily viewed on a smartphone.
SunPower systems also include a consumption monitoring kit, which is installed if the homeowner’s site is compatible. With consumption monitoring, homeowners can view current and historical energy usage, and the SunPower app provides more in-depth information about their energy profile.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year Complete Confidence product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and solar installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of energy production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers; however, the company's solar lease option can provide immediate financial benefits (and at a flat rate) to customers.
Some users on our site have provided negative feedback with regard to SunPower's customer service. Common complaints include difficulty to reach a representative, delays in returning phone calls and inability to resolve issues.
Call our recommended rep over at SunPower below.
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Sunpower installed our panels in Buckeye AZ. The output was estimated at 3.2 kw. When they installed the red "solar" placards on my breaker panel (the panel with the labels that indicate what breaker feeds what in your house, they took the panel that was leaning on the house next door and installed it on my house (it was under construction). I called and emailed and finally after 2 weeks they said they would take a look. They did tell me "it passed city inspection so it has to be correct" - keep in mind what a safety hazard that is. My breaker labels do NOT match my neighbor's. In the mean time, by the time they showed up to fix it, the panel was installed next door and powered up. After installation it showed about 35 kw and we never even got close to using power from the grid. Having 40 years in the electric utility in Operations and then Controls, I contacted them and explained the meter must be wired backwards. After 2 months of email, phone calls and back and forth they finally sent someone out and said "yep it's backwards" - We'll schedule a time to fix it. But before that one of the customer service reps told me if I didn't like what the app and website was telling me, I could always go out with a pen and paper and take reading and do the math myself. Weeks pass and the appointment comes around, they take off the panel and fix it. I asked them if they could reset the data because it showed after 3 months I had several hundred dollars in savings and had generated a LOT of power, they said no. They escalated my issues to a "liaison" who would help keep an eye on things. Fast forward to 5 months of service, the output initially was around 3.2 kw at peak and we were on our way! Then it went to 0.7 kw. I submitted a support ticket. Waited a week, no response. Called and spoke to someone they said the technical team would take a look. Weeks passed. Called and emailed the liaison who never replied, not once. They said they determined remotely that some of the micro-inverters had failed and they scheduled an appointment for 3 weeks later. He shows up, climbs up on the roof for a few minutes then back down and says "yep they're bad" 5 out of 10 are bad. I said after 5 months?? We need to replace them all. He said absolutely, this must be a bad batch - we will. I get a support ticket email saying we'll be by in a month and replace 4 of them. I emailed them back stating "but 5 are bad on a 25 year warranty after 5 months, the technician said you would replace them all" ....he wrote back, "thanks for pointing that out we appreciate your feedback, as we stated we'll be replacing 4 of them a month from now". I called and asked about it and she said "that's a different department, we'll have to look into it" and I asked about the liaison, did he leave the company or? She said oh no, he still works here, I'm sure he'll get ahold of you shortly. So summary - system installed now for 7 months. Worked for almost 3 months correctly. The rest of the time 25% output or none. I am currently looking to see if I can get out of the contract or if I need legal help. I do not know how it got all these 5 star reviews.
Energy saver and also easy on the pocket book.
QUICK INSTALLMENT. I ENJOY THE SUNPOWER APP TO SEE THE PRODUCTION.
The employees were very knowledgeable, helpful, and honest.
Professional and great service was provided. All questions were answered and service was excellent.
Professional, courteous, great communication and product
Professional staff and seems to work quite well
We've only been paying the PG&E service fee of $10 since 2019. It was a little rough at the start because our installer had to come back several times but we had a good Rep (Tyler) at Hooked on Solar and so things were addressed as quickly as possible.
quick, efficient, knowledgeable and professional
Marjorie M. Oshiro
Good Service & Professional Installation
Good response service is needed- I get good fast response thour my account rep'
from start to finish everything was a great experience
Awesome company. Communicated with us throughout the entire project. There were no surprises. Very professional and knowledgeable company.
great job with everything except for sitting down and walking me through the app and how solar relates to the SD&E bill
They performed an excellent job installing our solar panels.
whole process and product was a pleasure from the begining
We lost internet connection with our SunPower System. Ryan S in technical/customer service, was of great assistance and service. He was patience, knowledgeable and skilled. He answered all of my questions and had the right solution to recover our connection. Ryan is a super technician. Thank you Ryan. Sun Power is the best!
I like that sun power is more efficient and a lot easier to install than other companies
terrible customer service, nice looking system, it has been over a year since I FINALLY got hold of them to repair 3 of my 20 panels. one somewhat rude guy came last December and told me parts were back-ordered and I would hear soon. Nothing. I do understand that COVID may be playing a role but they had 7 months pre-COVID to take care of this. Impossible to get in contact and the link supplied to me to check my account does not work. Possibly my mistake was actually paying for my system. They obviously feel like I don't have any thing to hold over them.
The did excellent work. Went above what they were tasked to do.
Great equipment, great design and great performance.
everything went like clockwork, and the workers were great
Product and installation was well done, system functions as proposed and follow up and service is very good
System works. No need to do anything. The app tells me how well is my system is working. onfirming app.
Decline to state
Efficient, effective, communicative; rest of forty characters
From reading independent online reviews, prior customer reviews, and the interaction throughout the entire process from beginning to end was awesome.
The solar panels are the best, the service is great and went on the roof fast
CB & JP
Many reasons but here are three: they kept to the schedule; returned phone calls quickly; installed a great system!
stellar reputation, working as specified, much lower utility bills
The best panels and service. My panels are producing a lot of electricity.
Well built, great ratings, excellent warranty
I like their service most of all - and very friendly!
Excellent products, ease of install & great service.
Their Output and the warranty of the product. Also like the appearance of the product on my roof.
Since we have been connected, everything is positive! The entire staff was excellent...Jeff S, Charlie and Rob (installers), Vic the electrician and Brandon T. All questions answered and all done in a timely manner as promised.
Great company to work with. Very professional and did a great job on my house.
Efficient, workers polite and fast workers, explained as they went along
Easy to talk to, good explanation, consideration of our needs
Our monthly Bill is less than a fifth of what it was before. However, dealing with dcu financial network is a pain.
No complains. Everything works perfect. Looks beautiful. Produce power very well.
Professional, great price, excellent service, amazing install
Knowledge & great product! Recommended by my relator who I trust and respect. who I
Saves money and it's saves the environment
Customer service is great. communication. and the product is great
Very please with my solar system the quality of the product and all the work that
Great solar panels; continuing to sell energy back to the grid!
They were great. And all the work they did was very clean.
Panels have performed as expected. Very happy with the installation and service.
Great experience, from order to installation. Solar panels work great, just as SunPower predicted.
Great Service and quality panels . Nice looking on the roof .