Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
In Nov of 2019, I bought a new home from DR Horton builder. The homes come with Sunpower solar already installed. I bought the system upfront for $14k. As of today, March 23rd, the system is still not up and running. I have been calling to get it fixed but it takes weeks to get a technician to respond. I think they have only one tech for my entire region. It turns out that my power box in the garage was the issue. 4 weeks later it was shipped in, 2 weeks after that (On 3/12/20), finally someone came to installed. Even though it has power, it’s still not working. The tech told me that someone would reach out to me to communicate the power box to the “system”. No one has from Sunpower has called me. They have my $14k and I have nothing. I am making my rounds on social media and BBB and whomever else will listen. My realtor told me that Sunpower has landed contracts with many home builders so if you are going to buy a home, make sure you find out who the solar panels are from. Stay tuned. I will post a copy of my receipt for the purchase soon and any other updates I have. If they respond with excellent service, I will post that too along with dates on how long it takes them to fix their broken products. With the Coronavirus outbreak, I am going to assume they will use that as an excuse to buy them even more time although.. I have waited long enough.
Very well built panels, terrible monitoring site. We have had these panels for two years. It is a 10kW that is delivering an average of 12mW/yr. We track our performance with a SolarLog which is needed to ensure that our SRECs are correct. The SunPower monitoring site worked poorly at first and now mostly not at all. Example, today we are currently running at 9.8kW. I know this from the SolarLog site. The SunPower realtime shows 0.2kW for production at the same time. We were told that we could track power productions vs power used, total fabrication until they hire someone to repair the site. We invested a lot to make this 1978 hummer of a house into a hybrid and a good monitoring system would go a long way to keeping it efficient. Too bad we didn't get that with the SumPower panels. Our installer, BluSel, is fantastic. They have tried everything possible to be sure the install didn't have any issues. This rests solely on SunPower and their neglect of this aspect of their business. I have 45 years of experience as a vender to the solar panel industry, these are good panels. Too bad after install support is non-existent from the factory
Friendly and up-front from the beginning. Great communication during inclement weather
Friendly, did it in a timely manner, explained everything
The sales person was knowledgeable and friendly. Use text and emails for their communication. Prompt reply even they don't know they reply and forward it to right person.
First rate equipment, expert installation people
From the sales rep, to the installers, to customer service and to performance.
Service by the company. The sales team and service team was excellent to work with
Great system and app to monitor is great
The information provided before, during and after installation were complete and accurate. Their response to my phone call were prompt.
they were very professional. and on time..
Quality, aesthetics and ease of tracking software
From start to finish best investment I made for my family...Knowledge and Service...all delivered
Excellent product and helpful, knowledgeable employees.
SunPower has quality solar panels and everything has worked exactly as advertised. I'm very happy with my panels and the ability to monitor them.
From the beginning they were great and their products are awesome.
All phases of "going solar" were easy, and professional
Very professional, right on time and always with a big smile.
I have been having issues with my mobile app and the system never seems to connect to wifi and you get no help when you call.
Great Customer Service, Best Warranty on Solar Panels.
Product quality and system price vs. competitors (using SunPower and LG)
Everything is working well after a couple repairs were made to the system
A Happy Customer
They Installed everything in a Fine Maner and no debris where left on my property when they finished
quality,price, customer service,one day finish job
William R. Lambros
easy purchase; no complications; well handled installation
Always there when you need them. They system is top notch. Energy bill has gone down significantly!!!
I love being able to monitor my solar daily!
thumbs way up
great, reliable product, recommend Sunpower
Good, Reliable and name brand Solar System
Performance of the panels are good and a received defective microinverter notification and replacement.
a Sub contractor installed my panels , Did a terrible job contacted SunPower They immediately sent a reprehensive out and corrected the problem and did a prefect job I would Highly recommend SunPower but not a Sub contractor
Delivered as promised on time after 1 year no Edison bills.
verry nice people and a 25 year gaurantee made it easy to deal with. I will use them again
Quality of the product, installation and customer service.
I have had the panels for a year and have no issues. I am producing more electricity than I use.
They were responsive to our needs and do high quality work.
corrected the installation issue fast and less equipment installed in my house.
There are too many times my app doesn't give me my info because the system is not functioning properly. If I delete the app and start over that usually gives me access again. Very awkward to do all the time.
Right now I'm being generous. My system is not still 100% functional
Sunpower has made good on all their promises, and they seem to be getting even stronger, while another company tried to 'steal' me away with underhanded practices and deceit.
Our panels are working well and the installation was relatively painless.
Best Solar Panels & Price, Their people make it effortless.
Solar production was great even on overcast days.
They have been very forthright. It did take quiet a long time to get it installed.
did a professional job in a timely manner
I like SunPower panels for efficiency, appearance and reliability.
Best efficiency. System is working without any problems.
Great All Around
Excellent product and customer service all the way around.
Poor online monitoring tool. It's mostly not functional. Useless.
They installed my solar system on time without issue. They kept me informed every step of the installation. My garage opener didn't work after the instalation and SunPower paid to repair it.