SunPower Reviews
8.3
Overall Score
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Verified Customer
Review Source
Rod
Great quality and their subcontractor made it easy to understand. Very little required by me. 25 years is a very good warranty in the industry. Website is excellent
5 years ago
Reply from SunPower
Thank you Rod. Glad you appreciate our 25-year Power & Product warranty!
Feb. 6th, 2019
Review Source
Christian M Gonzalez Moreno Valley, CA
Positives -Good quality. They follow up through the process. Personalized assistance.
Negative. Process took longer than expected; 8 months total. The app is very limited on information in comparison with the sample that the sales representative showed to me. For example, it does not give you information in production per panel, and tells you how much power your system produce, but not how much power you use. It was the most expensive quote that I found.
OVERALL, it was a good experience, and they pushed back the payments scheduled until the panels were installed, but the app is way more limited than the sample that it was presented to me. If I knew that ahead of time, that was going to be a deal breaker.
10 months ago
Reply from SunPower
We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. The My SunPower app is still in its infancy and constantly being improved upon by leveraging valuable feedback like yours.
Dec. 5th, 2023
Review Source
Pat C Stafford, CT
I have had Sun Power panels for a year now. Every month I am sending a lot of generated power back to the grid. Too bad the per KWH they pay me for the power I send back to the grid is not what they charge me to use their power . But that’s a complaint against the power company and not SunnPower. No issues with Sun Power at all. No callbacks, nothing . With the cost of using power from the supplier company going up every year I feel using solar panels was a good decision.
1 year ago
Reply from SunPower
Pat, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Jul. 26th, 2023
Ronald Obrero Dinuba, CA
Likes:
Sales rep answered all of my questions.
Installers were professional, polite and cleaned the area around the house.
No HARD selling techniques. Sales Rep professional and polite.
Improvements:
At least a 2 day advance notice on installation.
Electrician came to the house unannounced and I received phone calls from my neighbors about a truck parked in front of my house.
Not quite sure what I was supposed to do after installation. I was told I would receive an email from SunPower and I did not receive it until I called.
I had to install 3 of the 5 smoke alarms. There was not enough hardware to properly install the alarms.
1 year ago
Reply from SunPower
We're so pleased to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. We sincerely appreciate the feedback, and thank you for helping us change the way our world is powered!
Jul. 11th, 2023
Verified Customer
Review Source
Ricky Lopez Queens, NY
They made the paperwork much easier to deal with than going it alone. I really enjoyed that I was always able to talk to a real person at any point during the process. I also really appreciated that I was updated on certain aspects of the project. The electric output has been fairly accurate. It's producing slightly less than was calculated but given that weather has been somewhat unpredictable, I think this is understandable. The panels have still been covering over 96% of my electricity usage so I am happy about that.
1 year ago
Reply from SunPower
We are happy to read you have been enjoying your system. It is great that our service has met your expectations, Ricky. Thank you for helping us change the way our world is powered!
May. 10th, 2023
Verified Customer
Review Source
Rene Lachica Hanford, CA
Before we finally have SunPower, we contacted two solar companies at different years. The loan figure amounts quoted by either company has been more than the amount we are paying for our electricity every month. But when we read the final papers and contract we cancelled. SunPower installed 14 panels that generates the number of kwh we need to get every year's electricity consumption. It's not only easy on our roof, but we also see it actually works and saves us money!
1 year ago
Reply from SunPower
Rene, we are so delighted to read that you are enjoying your solar savings and panels. Congratulations on going solar and thank you for helping us change the way our world is powered!
Apr. 20th, 2023
Verified Customer
Review Source
Lakaisa Hesperia, CA
I love my new solar panels and they give me a piece of mind that I am making my own energy to save money. I am pleased with my solar and happy I had SunPower to install them and got the best savings ever, I would recommend them to all my friends and family # 1 company to save you money while making energy. Thank you Sun Power job well done to make me a happy customer from the paperwork to the install of my panels to start saving.
1 year ago
Reply from SunPower
Lakaisa, we appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Apr. 20th, 2023
Verified Customer
Review Source
Michael Tyminski Ashford, CT
Pros:
US Brand
Fair pricing
Quality certified staff
Fair warranty on panels
Decent user friendly App
Cons:
Lesser inverter/controller warranty
App has no option to view each string of each panel to show production to a advance level
This also impairs knowing if 1 panel is bad or producing far less to troubleshoot
No proper payouts on referral programs or incentives beyond the monopoly in my state.
1 year ago
Reply from SunPower
Michael, it is wonderful to read that the product and warranty meets your expectations. We appreciate your feedback and will pass it along to the appropriate team. Thank you for helping us change the way our world is powered!
Apr. 19th, 2023
Verified Customer
Review Source
Ludwig
I love how the solar panels and Tesla battery work in tandem. My house faces south so it's optimal for solar panels. The product it excellent. I signed the contract on March 2021. I understood that because of COVID, there would be slow. I didn't get my panels installed until September 2021 and battery installed until March 2022. Then I couldn't get anyone to tell me about the details about my financing. Someone dropped the ball somewhere on my account, it took so long that they had to recheck my credit and I had to reapply for the loan. I called over 10 times within the year to ask the status of my account and who do I have to pay or when do I get my financing details. Not sure if there was a communication error between sales and other departments but it took a while. Now since then, everything is running smoothly, not have had to call for any issues. No news is good news I suppose.
1 year ago
Reply from SunPower
We're delighted to hear of your satisfaction with our products. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!
Apr. 19th, 2023
Verified Customer
Review Source
Joseph Emperly Edmond, OK
The solar power system that Sunpower installed has worked flawlessly since it's installation. I was not happy with the issues that were encountered during installation, such as the delays during the Christmas holidays. The installers should have taken into account that it would be difficult to schedule workers during that time. But, since then, I have not had any issues with the system and would recommend them to everyone.
1 year ago
Reply from SunPower
Joseph, we apologize for any delays and inconvenience and appreciate you bringing that to our attention. We are delighted to read that since your installation was completed you have been enjoying your system and savings. Thank you for the recommendation as well as helping us change the way our world is powered!
Apr. 14th, 2023
Verified Customer
Review Source
S. Sanghvi Westfield, NJ
Timely updates throughout the project cycle and the team was also very accessible. I asked them to run several estimates before making a decision and they were happy to provide them. They helped with the loan process and permit process with the town and PSEG. Completely hands-free from my end, the team was very professional throughout the project.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Apr. 12th, 2023
Verified Customer
Review Source
Xavier San Diego, CA
SunPower was a pleasure to interact with for such an important purchase for my home. All departments and field techs were a pleasure to interact with.
The project manager/coordinators could use better communication with their customers. They lacked communication and outreach throughout the project.
But everuthing else was great! I would recommend SunPower to anyone!
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Mar. 23rd, 2023
Verified Customer
Review Source
Kellogg Humphreys Schuylerville, NY
SunPower delivered on their promises. Everyone I dealt with was vey professional and pleasant. No high pressure sell, just facts presented to answer my questions. Their product sold itself. I was also very pleasantly surprised when they did the install in January as I was expecting spring at the earliest. I highly recommend them for your solar needs.
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Mar. 23rd, 2023
Verified Customer
Review Source
Kapil Somerset, NJ
Amazing experience with Sunpower solar installation service .. whole process went smoothly and sunpower project and sales team were always available to answer any queries .. very transparent company with no gimmicks ..
Was very worried in the beginning but Brady and Bobby did a great job in explaining all the terms and helped with state and county permits ..
Everything went smooth due to hard work of Sunpower team
100% satisfaction and would recommend to friends and family
1 year ago
Reply from SunPower
Kapil, we appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Mar. 22nd, 2023
Review Source
natalie delsasso Morris, IL
The crew was very professional and treated my property like it was there own they did a wonderful job of installing everything with beautiful looking panels I can’t say enough about the crew chief named Matt he went over and beyond to a beautiful install thank you for him and his crew green grids was excellent with everything I give them 5 stars thank you sun power for such wonderful installation . Bill K
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Mar. 10th, 2023
Review Source
Rajeshwar rao
I have been recommended about sun power by one of my friend and I got them installed couple of years back. I have no complaints about it and have been recommending this to my friends ever since. I love the way team had installed the panel with no mess of pipes running around and I have been generating enough power for my usage. We measured to generate 103% of my capacity and the panels have been true to their generation capacity.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Feb. 10th, 2023
RICKY New Milford, CT
This is the third time you have asked for me review, once again I will provide you with my honest opinion and feedback. We looked at a number of solar providers and SunPower was the best option for our home. We installed the beginning of December 2022 and the panels overproduced what we used for the month exceeding our expectations. Our son and 3 of his friends have also moved forward with SunPower and have either installed or are waiting to get installed. I highly recommend SAVKAT ( local dealer) and SunPower. The panels are made here in the USA which I like.
1 year ago
Reply from SunPower
We are delighted to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!
Feb. 1st, 2023
Review Source
Kimberly Murphy Tehachapi, CA
Our Rep, Heather W, was incredibly knowledgeable and was able to answer any and every question we had. Even answering question after the install that had nothing to do with their equipment. The installation team was helpful, knowledgeable, safe, respectful and quick. Everyone else that handled paperwork between us and the power company were efficient, knowledgeable, friendly, and made everything easy. I couldn't be happier with our service and experience.
1 year ago
Reply from SunPower
We are delighted that Heather provided you with a positive experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!
Feb. 1st, 2023
Review Source
Rex Tracy San Diego, CA
They ( Sun Power and Precis Solar ) are always helpful and call back quickly if someone isn't available at the moment. I've needed to call then a number of times s the supplied documentation that came with the system ( panels and a battery ) seemed to describe an earlier version of the monitoring software and didn't give much in terms of how to diagnose / change various functionality. In particular, there are status lights on the battery that turn various colors but, to date, I haven't found documentation on what those LEDs indicate. The system does work fine and it does well at switching over to grid power ( and back ) when there is an event that causes SDGE to go down and/or when the battery reaches a 20% level.
1 year ago
Reply from SunPower
Rex, we appreciate the review and glad to read that we are meeting your expectations. We would be happy to get you in touch with a specialist regarding your LEDs question if you still need help. Send us a private message here on Best Company or email us at customersuccess@sunpowercorp.com with your account and contact information and we will have a specialist follow-up. We look forward to talking to you and thank you for helping us change the way our world is powered!
Jan. 25th, 2023
Review Source
REGINALD CO
SunPower has been professional all through out the process. Solar system was just installed and given PTO for about a week now everything seems to be working as expected. Lots of rain the last few days but I do love the app that comes with the system to track solar production to home consumption usage. Overall very happy with the system and SunPower.
1 year ago
Reply from SunPower
It is great to read that you are enjoying your system and service, Reginald. Thank you for helping us change the way our world is powered!
Jan. 18th, 2023
Review Source
CHRISTOPHER Clinton, IL
This company was fantastic to work with. They are efficient, organized, and know what they're doing! We were informed about the process of getting solar power for our home every step of the way. There were no hidden costs or surprises when it came to installation and financing. Their goal is to make their customers happy and they completely achieved that with us!
1 year ago
Reply from SunPower
We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!
Jan. 17th, 2023
Review Source
AJ Jantz Portsmouth, VA
I've enjoyed the SunPower 9kW solar system installed on my roof. It has worked great. I didn't pay for any electricity except August thru November of this year. I paid not because they solar system didn't produce enough power, it was because I had a very problematic HVAC issue which took a few months to fix. As soon as it was operating normally again, I didn't pay for electricity in December nor January 2023.
Really enjoy the cost savings the system provides.
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Jan. 13th, 2023
Rick Schofield Scottsdale, AZ
I compared SunPower proposal to three other companies and SunPower was the clear winner. Greg, my sales person was excellent. Once the contract was signed the experience was even better. SunPower installers were top notch and on time. They did miss the fact I needed a new sub panel which set my start up date back but Sun Power electricians made the upgrade at no cost to me. Once turned on the performance of my panels were abut 5% better than Greg had estimated in his proposal. The SunPower apps very useful. Together with the APS website I have full visibility on all production and usage.
2 years ago
Reply from SunPower
We appreciate the review, Rick. It was great to read about your exceptional experience and satisfaction with your system. Thank you for helping us change the way our world is powered!
Sep. 25th, 2022
Review Source
David Swenson Boulder, CO
3 years ago
Reply from SunPower
Hi David, we are so glad to have you part of the SunPower family, and congrats on going solar. Thank you for your kind words the feedback helps us out a lot in improving our services and product.
Oct. 11th, 2021
Ann Alexander Los Angeles, CA
I called in to report a flashing light on my SunPower box. I was pleased to be connected to a technician named Cath. She explained in layman's terms exactly what was going on and was able to troubleshoot and resolve my issue. She was personable, courteous, and very professional. She made sure I was completely satisfied before we ended the call. I was more than satisfied with the high level of service she offered. Well done Cath 👍🏾
3 years ago
FIDELIS OGWU Sebastopol, CA
The whole process was seamless. I contacted 3 solar companies and finally settled with Sunpower. DeAnn Y of Sunpower by The Solar Quote made a flawless presentation. She was very knowledgeable and very detailed. She designed a system with using the A series 415 watts panel. The installation was clean and completed in one day. The system is working very well. I am happy with the whole process. I will definitely recommend Sunpower. With an agent like DeAnn, you are in safe hands.
3 years ago
John Auburn, IN
I was having trouble accessing my monitoring system. I called SunPower and Sandra answered the call. She was very polite, understanding,professional and knowledgeable. She walked me through the steps to recover my account access.She was very patient with me, as I'm not very knowledgeable of computers. This experience wasn't stressful, it was very pleasant thanks to her. I would hope that if anyone has question or problem that they would be assisted by her.
4 years ago
kertj1 Encinitas, CA
My new SunPower system has been up and running for a week... My installation and certification went well and I'm pleased with the professionalism of my installer.
I can watch my power meter running backward and am extremely pleased with the performance that I am seeing. As the year progresses, the sun's path should be more directly overhead and it appears that the panels will be producing very near what they are spec'd for.
On the other hand, I'm surprised by the intermittent behavior of their monitoring application and web site. I'd be interested in hearing from other SunPower owners about your experiences with their monitoring tools.
Because my SunPower monitoring system is directly connected to Internet through a high-speed / reliable connection, I expected a much more responsive (real-time) view of the systems output.
On a positive note, at the end of the day, all information about the system's performance appears to be present; I can see a graph of exactly what was produced throughout the day...so I'm not missing any information.
The responsiveness of the system appears to vary over the course of the day; sometimes the data is presented quickly, other times it can take minutes for the user interface to refresh.
What I also see is that the reported data is delayed up to an hour. Is this what others are seeing? Is this the expected behavior?
Again, please let me know if others are seeing what I'm seeing or it's just my installation.
Thanks
----------------------------------------------------------------------
A digression:
As an Embedded Software (IoT) engineer who designs monitoring systems like this for a living...I have seen this type of "intermittent failure under load" behavior before; which includes the unexpected loss and/or corruption of data. If
anyone from SunPower is listening... I offer my consulting services to you for free...
I know what could likely be causing this and can probably find and fix it for you in a few days. Again, since I own a SunPower system, I want to help. The responsiveness of the monitoring tools should be able to be greatly improved over how they currently work.
4 years ago
Reply from SunPower
Greetings,
Thank you so much for reaching out to us. We are so glad you chose to go solar and are enjoying your system. Thank you for offering your help, we really appreciate the gesture. We wish you the best for your business!
Thank you so much for reaching out to us. We are so glad you chose to go solar and are enjoying your system. Thank you for offering your help, we really appreciate the gesture. We wish you the best for your business!
Feb. 21st, 2020
Rich Las Vegas, NV
Bill, Salesman, was very professional and is very knowledgeable of the product. He wasn't pushy for us to buy at the moment and wanted us to do our research before making our final decision. After, further review of 3 competitors of there's within the same ratings, we decided to go with their competitor. Not for better quality, nor the price as they were in the same price range (give or take $1000), we went with the one that offered an additional incentive aside from the tax credit. Not taking anything away but they were our second choice.
4 years ago
Rich and Candace Palm Desert, CA
My wife and I live in the Palm Springs area of California.
Our neighbors had Renova install a SunPower system on their house and recommended them Turned out to be our lucky day.
Renova has been incredible from the install in November 2018
to the end of our first year and the Credit to our SoCal Edison net energy compensation. Thank You SunPower and Renova
4 years ago
Rupin Brentwood, CA
My experience with SunPower getting my home solar set up from start to end was seamless. Ian, my sales consultant; Jessica, my project coordinator, and everyone who participated in installing the system were great partners. The quality of the system has been great so far, and I look forward to having the system produce as much energy as SunPower promised all the way through. To anyone who may be looking at getting home solar, I can’t recommend SunPower enough!
5 years ago
Marilyn Russell Livermore, CA
An amazing, vibrant, & very professional company. Yet totally helpful & friendly. Best of all, fast!
I thought it would be several months to get solar installed. It was completed almost immediately (within a month from initial contact). I’m very impressed & pleased! Workers were so conscientious & left property immaculate. I also appreciate how easy it is to phone & get immediate & accurate help. Enthusiastic, competent & devoted staff. I’m very impressed with the entire company!
5 years ago
Stephen0118 Stevenson Ranch, CA
There were a lot of companies to choose from when it comes to solar, but SunPower is one of the best. Their prices are good, they have one of the best equipment, and they don’t try to sell you things that you don’t need. Their service is good, from sales to installation. They also have a 25-year warranty on their panels. If you need anything, such as additional panels, they will work with you. I recommend them.
5 years ago
Renee Gardner San Jose, CA
Couldn't be happier with my selection of SunPower. They were responsive and professional from the beginning of the process (sales discussion) to turning on the switch of solar power. The day they came to install, I was so impressed with how quickly and nicely the install went. They were careful with aesthetics. I really appreciated that. Super happy with my beautiful new panels.
5 years ago
Reply from SunPower
Congrats, Renee! Thank you for choosing SunPower.
Jul. 10th, 2019
Jeremy Gundel Menlo Park, CA
Buying solar can be very stressful. Very expensive and long term and reviews can be all over the place. Our neighbor recommended Sunpower and the people I met with seemed great so I went with them. We've been very happy. All work went up as promised and on time and cleaned up. Panels work as advertised. Monitoring system works as advertised. All good! No stress!
5 years ago
Reply from SunPower
Congrats, Jeremy, and glad to hear the process met your expectations and was stress-free.
Jul. 10th, 2019
Dan Seekonk, MA
Hello....back in May and April I wrote negative comments about Sunpower. We had our system installed last Feb of 2019. We were on our 15th week of waiting for our interconnection. We had some other issues as well. This was very frustrating. I did try reaching out to costumer service through email but was unsuccessful.
I did receive a call and email from a Sunpower representative after my last 2 posts on this site. She was very helpful and solved the issues we were experiencing. As of June 6, we were finally connected and our system is up and running. We dont regret getting Sunpower. It was the long process that it took.
We love our solar system. Thank you Erica from Sunpower for all your help.
5 years ago
Reply from SunPower
Hello Dan , I apologize for the experience you've had with us. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Apr. 29th, 2019
Sean Dungan
Our experience with Sunpower has been great. Burgess and Ken were helpful and thorough from start to finish and made sure everything was right. The estimate was impressive and clear, and the work has been all top-notch. The Sunpower panels are the best available, with the highest efficiency and longevity ratings. We had them fold a re-roof into the job, and this was done for a super reasonable rate as well, and the roofing co, Above All Roofing, did a great job too. Couldn’t be happier with the new system!
5 years ago
rdalman The Bronx, NY
Working with SunPower has been wonderful experience, so far. They explained all phases of the processes of getting solar installed and its operation. Since I have only been "live" for about a couple of months and will have to see how reliable the product and customer service is, if needed. My SunPower reps have been very helpful in answering all questions I have had. In the coming months I will see how much of a cost savings I will get from my electric bill. The app to monitor the system is pretty cool, I have not had any issues with it. I have not started getting billed in regards to the loan (I purchased my system), so we will see how it goes. Finally my only concern is the applying for the "tax credits" to be received from federal, state and city for the installation of solar on my house, since it has to done when taxes are filed.
5 years ago
Amy T. Grapevine, TX
Going solar for my home took longer than expected. However this was not SunPower’s fault. Even though the process took about a year and many of my neighbors took about 2 months. I am very happy that I have gone solar. The level of experience throughout the process was key. Had the representatives not been transparent, I would have had given up hope. I want to thank the sunpower team for their quality of work and product to help me save money in the long run.
5 years ago
Reply from SunPower
Thank you, Amy! So sorry to hear you experienced a delay, as yes, it usually takes just a couple months. But glad that everything worked out in the end!!
Jul. 10th, 2019
Ed Dempsey Woodstock, CT
As far as the initial interface with the sales rep and then with the installation of the system, all went extremely well; I was very satisfied.
The aftermath of interactions with Sunpower has been a bumpy road: failed transmission of data from panels to computer, unhelpful interface with someone from the billing office, a bill for $1500.00 instead of one for $150.00, an incomplete monthly report on generation and use of KWHs. I can only hope that things will improve. My go-to person throughout, Roger M, has been reliably helpful and understanding.
5 years ago
Reply from SunPower
Sorry to hear about the challenges, Ed. Hopefully we can get everything resolved to your satisfaction.
Jul. 10th, 2019
James Nishimoto Trabuco Canyon, CA
From start to finish! Impressed with the follow through at every level. From our initial consultation, inspections and installation process to the permits and administrative procedures. Every individual from SunPower went way above, and beyond any and all our expectations, and really delivered top rate customer service and experiences.
Couldn’t have had a better experience with any major improvement to our home and appreciate everything that SunPower has, and will continue to provide my family-
Thanks again-
James NishiMoto
5 years ago
Reply from SunPower
Thanks for choosing SunPower, James!
Jul. 10th, 2019
RONALD H MEASE Lake Worth, FL
I actually contacted an installer, Vinyasun, in my area to install panels, & they recommended & installed SunPower panels. Permitting takes a while here, but once obtained they installed w/in the next days & in a matter of hours. All workers were polite & cleaned up well. I liked the panels & am having them installed on a house in Texas, too. They look really good & produce really well.
5 years ago
Reply from SunPower
Thank you, Ronald!
May. 16th, 2019
Darin Peterson Dinuba, CA
I wrote a bad review a few months ago regarding customer service and how my system was not fixed even after 9 months. After 10 months my system finally is fixed. The next question was how they were going to compensate me for all of the power I lost. To make a long story short, their calculation of the amount of power I lost was basically the same as what I calculated. Then, they went ahead and paid per kWh as close as possible to what I had to pay. So in the end, I felt like they paid my losses in their entirety. I was pleasantly surprised. In terms of honoring their guarantee/warranty I will have to give them 5 stars. The final customer service person I worked with was also great. They did everything right in the end. I just hope the next time I have to deal with them they can do things right from the beginning in a timely manner.
5 years ago
Reply from SunPower
Hello Darin,
I have escalated your case to our executive escalation department. Please expect a call from an escalation specialist to address your concerns within 24 hours.
I have escalated your case to our executive escalation department. Please expect a call from an escalation specialist to address your concerns within 24 hours.
Jan. 16th, 2019
Bill F Madison, NJ
I am VERY satisfied with my solar installation and the SunPower panels. Frank C, the owner of Green House Solar has been responsive and informative. I interviewed other companies before choosing GHS because of the local ownership of the installer, and the warrenty of the SunPower panels. It doesn't take a crystal ball to see where the world is going. I'm glad I'm there!
5 years ago
Reply from SunPower
Thanks, Bill! Glad to hear our 25-year warranty helped you feel 100 percent confident in your decision to go solar with GHS.
Mar. 22nd, 2019
Kerstin Mueller Milpitas, CA
We wanted to go solar to save on our electric bills and do something good for the environment. We chose SunPower and couldn’t be happier. SunPower’s technology is the best in the market and they have the most efficient panels of anyone else. Our system was turned on yesterday and it’s already producing beyond our expectations! The entire experience from the energy consultant to the project coordinator and the entire installation team was awesome. We’re very excited and satisfied and would recommend SunPower to anyone looking for the best solar solution.
5 years ago
Reply from SunPower
Thank you for choosing SunPower!
Feb. 6th, 2019
Margaret Monroe, CT
We received unbelievable customer service throughout the process of installing our system - from direct contact with our sales rep, to weekly email updates from the project coordinator, to the team who installed the panels on our roof, EVERYONE was extremely knowledgeable and well informed - and kept US well informed. The installers were polite and personable, respected my home, and kept our yard clean and neat at all times. We're very pleased so far!
5 years ago
Reply from SunPower
Thanks for the feedback, Margaret! Let us know if you ever have any questions down the road.
Jan. 22nd, 2019
Alfonso Baez Clifton, NJ
I was very happy with the overall process of the proposal for the solar panel services i was never pushed into anything yet i was explained in details how it worked and what it would do to the environment. Iam very please to say it really works i see no difference in the amount of power this unit supplies , so I highly recommended, ones again thank you Sun Power for your service.
5 years ago
Reply from SunPower
Thanks, Alfonso!
Jan. 16th, 2019
Robert Tabor Plainville, CT
I had solar installed by Sunpower,the work force was totally committed to their job and had the work completed in one day.
The finished project was cleared by Sunpower and the town inspector.
I am completely satisfied with the work at hand and now enjoying the sun for my energy. I would recommend this Co. To all my friends and neighbors.
In support and feedback alone this is an A1 company to deal with,everyone involved was very considerate and truthful in every regard.
Everything was laid out exactly the way it was going to happen and it did with no hitches.
5 years ago
Reply from SunPower
Thank you so much, Robert! We appreciate referrals, as we know it means that you're a happy customer, and that's our No. 1 goal.
Jan. 16th, 2019
Cynthia Sternberg Los Altos, CA
I am so impressed with the personal attention provided by Jessica. Every step of the process was detailed and handled in such s way as to. Make me, the customer, fell like I was the most important customer. Jessica took time to emails and call to ensure my comfort and confidence in the project . Well done Sunpower, and thank you Jessica, you are a true asset to your company.
5 years ago
Reply from SunPower
Thank you, Cynthia!
Jan. 9th, 2019
Edward C Frazier Arlington, TX
I purchased a SunPower system for BizTalkRadio. We are solar powered radio network. I production often exceeds our usage. I can tell you that Solar really works in a business environment.
The accelerated depreciation helped us achieve payback in a short time frame. Our flat roof gave us a very efficient layout. If you are going solar in your business you won't be disappointed with SunPower. Come by our shop and check it out.
5 years ago
Reply from SunPower
Thank you, Edward, for choosing SunPower. Many people don't realize solar can work well on a flat roof, so thanks for sharing that detail about your project!
Nov. 6th, 2018
