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Sherrie Pearson Park Forest, IL

I've had my system for about 2 months and it hasn't saved me any money. I've been using more power from the grid than my panels, which is disheartening because I got the panels to save money. The rep from the company also promised I would receive a $500 check and a electric heater, after install. I had to reach out to the rep several time to inquire when I would receive the heater and the check. I finally received the heater last week, but I haven't received the check. After about the 5th time of me inquiring about the check, he stated he had no control over when it would be mailed out. Even though I am not in dire need for money, it is the principle. If someone, be it a business or person tell you you will receive something, you would expect it. Of course, not saving on my bill and the company not making good on a promise has caused me to be concerned about the decision I have made, getting panels.

8 months ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Feb. 3rd, 2024

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Verified Customer

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Fred

My main complaint is my roof was ruined in the hailstorm and I can't get sunpower to come out and take it off and put it back on. Their equipment seemed pretty good. Install was excellent.

1 year ago

Reply from SunPower

Hi there Fred! We are sorry to hear about the storm. Contact our support team at 1-800-SUNPOWER (1-800-786-7693) or email customersuccess@sunpowercorp.com with your contact details. We will reach out to assist you and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 25th, 2023

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Verified Customer

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Dan Doidge Lake Havasu City, AZ

Shaun and Jimmy were the best installers that I could of asked for. They were very knowledgeable and fast! They really deserve a large bonus this year!

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Shaun and Jimmy provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 19th, 2023

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Verified Customer

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Glenn Zinter

Liked installation of panels. Liked system’s durability in face of two of Denver Colorado’s hail storms. Liked ability to monitor system on a device

1 year ago

Reply from SunPower

Glenn, we are delighted to read you are pleased with your panels and system. Thank you for helping us change the way our world is powered!

Jul. 17th, 2023

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Verified Customer

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John Groff

I enjoy the lower power bill and when the grid goes off line I have backup power. Lost power three time from the grid since I had the solar and battery backup installed.

1 year ago

Reply from SunPower

Hi John, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 12th, 2023

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Verified Customer

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Kenneth

They've been very helpful. We've had to call a couple times and they gave us answers right away, was not hard to contact anybody, and the service was great.

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Kenneth. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Christine Chicago, IL

SunPower panels are performing as estimated. We are very happy with the final installation and ongoing solar production. Communication was great throughout the process

1 year ago

Reply from SunPower

Christine, we appreciate the wonderful review. It is great to read that we have met your expectations. Congratulations on going solar and thank you for helping us change the way our world is powered!

May. 30th, 2023

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Verified Customer

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Jimmy WA

Like the product because of the product was built with the house what I dislike of the new product was the fact that you could not tie into the old or old into new system

1 year ago

Reply from SunPower

Jimmy, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

May. 24th, 2023

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Verified Customer

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Charles Brighton, CO

Installers took a bit longer than expected. I referred my neighbor Greg and Kathy but didnt recieve a presento. I loved the job your guys did . The system is working flawlessly. Thank you.

1 year ago

Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service possible. If you still have questions, please call our support team at 1-800-SUNPOWER (1-800-786-7693) or email us at customersuccess@sunpowercorp.com. Thank you for helping us change the way our world is powered!

May. 17th, 2023

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Verified Customer

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Napoleon San Jose, CA

They kept me updated. They were very thorough, great customer service. They were clean and they were on time, which is important. So far we haven't had any issues.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Apr. 13th, 2023

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Verified Customer

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Douglas Wolcott, CT

They're a publicly traded, well-known company that was gonna be around over the 20 year span I'm paying them off. My system worked right away. It was pretty easy and seamless to install.

1 year ago

Reply from SunPower

Douglas, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Verified Customer

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Jacob West Covina, CA

It was brand new, it looks great and it works well. I think they were very attentive during the setup and sales process. Now that I've had a couple of follow up questions, the responses have been taking longer.

1 year ago

Reply from SunPower

Hi Jacob, we appreciate your feedback and it is great to read your system is working to your standards. If you still have follow up questions you need assistance with please send us a private message here on Best Company. We would be happy to get you connected with the appropriate team for aid. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Deborah Glendale, AZ

Originally it went fine, but for the new monitor that we're waiting for, we're still waiting on that and it's been about 10 months. Up until this monitor problem, everything was fine.

1 year ago

Reply from SunPower

Deborah, we appreciate the kind review. Please respond to this review with a private message and we would be happy to investigate your issue and get you in touch with the appropriate team for assistance. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Mike Milton, MA

The panels I purchased had superior performance and a superior, enforceable warranty. Sunpower also managed the permitting, design, and construction process smoothly.

1 year ago

Reply from SunPower

Mike, it was wonderful to read your experience has continued to be exceptional throughout the installation process. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Harry Mooradian Pomona, CA

Very professional great service , everything is explained step by step process, the only problem was my city took a while to issue the permit, otherwise top notch

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

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Verified Customer

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George Glen Ellen, CA

It was done very professionally. The workers knew in depth what was needed to do a clean installation. I was very particular about conduit routing and they took care of my needs and addressed them.

1 year ago

Reply from SunPower

Hi, thanks for leaving a review and providing us with your feedback. It's great to see you received great assistance from the team regarding any concerns you had. Please feel free to contact us again if there is something we help with in the future.

Dec. 21st, 2022

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Verified Customer

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Bret Surprise, AZ

I've only had to use their customer support once, but they were responsive, fixed the problem over the Internet connection to the system and it was not an issue.

1 year ago

Reply from SunPower

Bret, your feedback and review are truly appreciated. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Anonymous San Mateo, CA

I had a great team, they knew what they were doing. I had a steep roof and they had all the safety measures and I was incredibly impressed at the great job they did.

1 year ago

Reply from SunPower

We are thrilled to see how satisfied you are with the team and their installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Dale Phoenix, AZ

My understanding is they're made here in the United States. I was a little bit in the dark. I wish somebody would have told me right away up front how this process all went. I don't think their monitoring app is accurate.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Dec. 21st, 2022

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Verified Customer

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Joseph Cupertino, CA

I like the way that the panels fit together neatly. The system interfaces with our tile roof fairly well and I like the fact that the inverters are in the panels.

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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John Neavitt, MD

I'm not in service yet, so the installation went great. Everything looks good, professional installers, but like I said, I'm not online yet so it's hard to say what I got.

1 year ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Brian McCue Toms River, NJ

Well engineered, aesthetically pleasing and not obtrusive! The panels are designed to perform exceptionally well while fitting in with the homes look!

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Ronald Lombrano Las Vegas, NV

They communicate with us on our solar panel functions. Their technicians (Justin), are patient and explain any potential problems and functioning of the solar panels,

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Justin provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Dec. 1st, 2022

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Verified Customer

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Venkatasathyasairam San Diego, CA

The customer service, especially when we try to deal with the app that they have, sucks big time. They don't even bother to get back to us. It was a smooth process and they look beautiful. I got some reasonable discounts and it was good. The overall service was good.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Nov. 16th, 2022

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Verified Customer

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Jeff Lake Havasu City, AZ

They came out and measured it and they told us when they were going to do it and how they were going to do it and it was good. They did it on time. I would recommend them.

1 year ago

Reply from SunPower

We are thrilled to have met your expectations. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Oct. 21st, 2022

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Verified Customer

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Jerry Smith LA Porte, TX

easy to deal with. biggest issue today is change in utility billing. my cost to purchase is now double what my rebate is on put back. Makes it harder to recoup $$

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We delighted to hear that you are receiving clean energy.

Oct. 20th, 2022

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Verified Customer

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Jeff Schwartzman Los Angeles, CA

Since we installed our solar power system, our monthly electric bill has been $11 and our monthly payment is less than what our electric bill had been.

1 year ago

Reply from SunPower

Thank you for sharing your solar story with us, Jeff. Check out what these homeowners had to say and consider leaving a review to help others learn about the process of going solar. http://bit.ly/10Qacjr.

Oct. 20th, 2022

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Verified Customer

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David Snodgrass Pflugerville, TX

These are great panels. They are sturdy and have stood up to strong winds and storms. The software provided could be strengthened so that individual panel performcance could be easily checked.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 20th, 2022

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Verified Customer

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James Smith Chandler, AZ

System works great but after it was installed the customer service was slow in resolving issues and I had the roof replaced with the system and the roof was not completed as I wanted it done

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 20th, 2022

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Verified Customer

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Nancy Sherman Oaks, CA

Installation went very smoothly. I don't remember the time frame, but I do remember not being frustrated and everything going pretty much according to plan.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 19th, 2022

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Verified Customer

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Yen Diamond Bar, CA

They respond really quick. Either by e-mail or phone call they will get back to me by the same day. Even if it's not being solved the same day, they will follow up with me.

1 year ago

Reply from SunPower

Yen, we appreciate your review. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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William Trumbull, CT

I have had various conversations with their Tech Team and have found them to be upfront and knowledgeable with the products and the technology involved with solar .

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Oct. 13th, 2022

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Verified Customer

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Renato

Somebody always answers the phone and help me to the issues. The technology seems to be very good compared to others. The app sometimes is not accurate.

2 years ago

Reply from SunPower

Renato, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Verified Customer

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Lana North Richland Hills, TX

It's a little bit pricey, but I think it's still a good value for the money. The need to improve the app.My productions are very successful. It was a very smooth process.

2 years ago

Reply from SunPower

We're happy to hear you are enjoy your energy production, Lana. It's always nice to know how our team is doing. Thank you for your feedback.

Sep. 30th, 2022

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Verified Customer

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Christina Dinuba, CA

The solar panels are very durable. Sometime a circuit will go out and they took care of it right away and replaced all the circuit. Very responsive and whenever we had a problem they made sure that it was taken care of.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Christina. Congratulations on going solar, and thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Verified Customer

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Bernadine Rancho Mirage, CA

I just think that everybody is very polite, nice, efficient, and knows their job. Comes, does their job, cleans up after themselves, and it works perfectly. I love my solar.

2 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Sep. 28th, 2022

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Verified Customer

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Sarah Encinitas, CA

The installation process just went relatively smoothly, I think there were a couple things they had to come back and relook at or consider but overall it was pretty painless and easy.

2 years ago

Reply from SunPower

Thank you for sharing your installation experience! We sincerely appreciate the feedback and thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Chris Rode Vallejo, CA

I’m very happy with my service and the equipment. I think the only issue that I’m having is the customer service. Also how many times are you going to ask for a feedback? Is 1 time not enough. I appreciate you. Thanks.

2 years ago Edited January 10, 2024

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Chris. Congratulations on going solar, and thank you for helping us change how our world is powered!

Sep. 9th, 2022

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Verified Customer

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Danny Kim Temecula, CA

Customer support is not very good. Any inquires made this far went unanswered. Also, I had additional panels installed than recommended but still I had to pay 50 for 1st month. Not to mention, Sunpower forgot to initiate the system for about a month after all approvals were in place

2 years ago

Reply from SunPower

We apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We value your business and thank you for bringing this to our attention.

Sep. 9th, 2022

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Verified Customer

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Melinda

They came over and they tested my roof to make sure it was good because the panels are gonna be up there for many years. They didn't make a mess when they put the panels on.

2 years ago

Reply from SunPower

We appreciate the feedback and review, Melinda. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Christopher A Salhab Kissimmee, FL

my ground mount system is totally producing to all my expectations. my last bill was just 15 dollars which was to pay for being hooked up to the grid, no usage fee.

2 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Dustin Lopez Ramona, CA

Fantastic service and the people who installed my solar were very professional. My rep gene was really great as well. He answered all of my questions in a timely manner.

2 years ago

Reply from SunPower

Dusitin, it is great to read about your amicable your experience with Gene. We're glad to hear that all of your questions were answered. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Don Morris Sun City, AZ

The quality of the product, the long warranty , the very good customer service after the installation of the system. And I can't quite believe that after the first year the

2 years ago

Reply from SunPower

Thank you for sharing your experience with SunPower. It is always a goal to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Nicholas Fullerton, CA

They generally got back to me whenever I had a question. So far the product seems to be working great for me and I don't have an electric bill. Very efficient, fast, and they clean up after themselves.

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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Verified Customer

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John Desert Hot Springs, CA

There was a delay in the installation and I was not that happy with that. Customer service was very difficult but so far so good with equipment. Installation went good other than the delay.

2 years ago

Reply from SunPower

We apologize for you installation's delay, and understand your frustration. Your feedback is essential to us in improving our services. It's a delight to see your satisfaction with your SunPower system. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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Verified Customer

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John McDaniel Las Vegas, NV

like the product. Still waiting for bird wire/guard to be put on. No response yet. I've given up on the $1000 Visa gift card that I was suppose to get as no response on that either

2 years ago

Reply from SunPower

John, we appreciate the review and feedback. While we are happy to read you are happy with your system we would like to help assist you with the issues you still seem to be dealing with. Please send us a private message with your account and contact information and we will have an Executive Support Specialist reach out. We look forward to speaking with you and thanks for helping us change the way our world is powered!

Jun. 9th, 2022

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Verified Customer

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Peter E McCarthy Feeding Hills, MA

Very professional workers, completed the installation when they said they would. System operating as described and already producing zero electric bills

2 years ago

Reply from SunPower

Hi Peter, we are glad that we could help you the installation and the system is operating at an optimal level. Thank you for taking the time to leave a glowing review.

May. 23rd, 2022

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Verified Customer

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Debby Atkinson Honolulu, HI

The installers are pros, and leave the area neat and clean. Our electricity bills have plummeted! And we're happy to capture energy to give back to HECO.

2 years ago

Reply from SunPower

Thanks for the wonderful review, Debby. That's right we do have the best installers that handle themselves like professionals. We are pleased to hear that your electricity bill has dropped. Again thanks for the taking the time to leave a review.

May. 23rd, 2022

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Verified Customer

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Debbie Meriden, CT

Sunpower is everything we expected. We have only been up and running for about 7 weeks, but, So far it is producing enough to cover our electric bill.

2 years ago

Reply from SunPower

Hi Debbie, thanks for the wonderful review. We are glad to hear that your experience with us went excellent. Feel free to contact us if there is anything we can help with.

May. 23rd, 2022

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Verified Customer

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Gary Dunow Monticello, UT

Great experience doing business with Sunpower. They told me when they were going to install the system and they did it No problems dealing with them. Great people.

2 years ago

Reply from SunPower

Thanks for taking the time out to provide us with great feedback about your experience with us, Gary. We are happy to hear about all the great things you had to say about us. If there is a matter we can address later down the road, please don't hesitate to let us know. Our team is always ready to help.

May. 23rd, 2022

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