SunPower: Read 4,360 User Reviews From Real Homeowners

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DAVID REICHARDT Spokane, WA

No one showed up. Two appointment times, no one showed up!!!!

5 years ago

Reply from SunPower

Hello Mr. Reichardt, I'm sorry that you have had that experience with us. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details, and I will have an executive service specialist reach out to you. We appreciate your business and truly value your feedback.

Sep. 12th, 2019

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Mark King Litchfield Park, AZ

They never got back to me.... As a result I am going with SunRun...

5 years ago

Reply from SunPower

Hello Mark, I'm sorry to hear your expectation have not been met. I was reviewing our database and we do not have any record of your account. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. I would be happy to have our sales team reach out to you. We truly appreciate your business and your time.

Aug. 1st, 2019

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Bryan bosse Mansfield, OH

Never heard from them after I sent them my information not satisfied at all.

5 years ago

Reply from SunPower

Hi Bryan, Are you a customer with an issue we can help you with or were you looking to have solar installed? Happy to help if possible.

Jan. 9th, 2019

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Amitkumar Kearny, NJ

System stop working , No supports for months

1 year ago

Reply from SunPower

Amit, we apologize for any inconvenience, understand your frustration, and see your case manager is working to assist you. While we cannot control the scheduling of your local dealer, we've requested they prioritize you to speed up your site visit. We appreciate your feedback and will continue to follow up until your issue is resolved.

Mar. 24th, 2023

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Mel Halbach Healdsburg, CA

Filed numerous complaints about, terrible customer service

4 years ago

Reply from SunPower

Hello Mel, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Feb. 13th, 2020

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Kendra Aledo, IL

Requested information but was never contacted

4 years ago

Reply from SunPower

Hello Ms Kendra. I'm not sure what prompted the 1 star review, but I'd be happy to help with any concerns you may have. Please send me a private message with your contact information and I will have an executive service specialist reach out to you. We appreciate your business and value your feedback.

Jan. 15th, 2020

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Darrell Dagostino Coal City, IL

Never head from them. No one responded to my inquiry.

5 years ago

Reply from SunPower

Hello Mr. Dagostino, I'm sorry to hear that there has been a lack of communication. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 21st, 2019

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Shelly Nelson Battle Ground, WA

Sun Power never called me back to follow up.

5 years ago

Reply from SunPower

Hello Ms. Shelly Nelson, We're sorry to hear that your expectations are not being met. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you, to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you.

May. 17th, 2019

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David Long Sacramento, CA

Worst customer service I've ever encountered.

7 years ago

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Verified Customer

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Paul

The installation process went very fast, smooth, and clean.

1 year ago Edited January 10, 2024

Reply from SunPower

Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 22nd, 2023

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