SunPower Reviews
8.3
Overall Score
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Cat Huss
They never told us that when we need power such as after hurricane it’s automatically turned off. SUNPOWER doesn’t work without the Internet. save your money buy a whole house Generac. at least then when you need power, you have it. all we have now is an $81,000 bill
1 week ago
Verified Customer
Review Source
Pendar Los Angeles, CA
10 months ago
Reply from SunPower
Pendar, we absolutely loved watching your wonderful video review. It is so great to know that you are satisfied with our service and product. Thank you for helping us change the way our world is powered!
Nov. 17th, 2023
Brenda Medina
9/9/24-When I took over lease buying my house it started outworking well, Then 7/23 it stopped working and customer service is a joke. Finally after several calls 11/23 they came and fixed part of panels and 1 box works. Told need more invertors and 2/24 they came out and said you need more invertors and that is already what I was waiting for since 7/23. Told 3 weeks they would come in and now still waiting phone call after phone call. I hold I get disconnect and still paying $450 electric bills with no one fixing my panels now over a year. Now I call and the hold is the bankruptcy has everything on hold. One year and two months later, no help at all from SunPower. Worthless company for sure, do not use them. BMedina.
3 weeks ago
Omar Marshall
I liked the installation process that Sunpower has. The techs were very professional and came on time to do the installation. They were very very helpful during this time. They would constantly contact me making sure I was still interested. After installation, a totally different story. I had to turn the switches on myself. I've been trying for over 2 months to get someone out to come take a look at the system to ensure that light company is getting my solar production because my light bill is higher than ever. I've been living at my home since 2008 and my light bill has never reached $200 in the summer. However, since solar installation, my light bill has bee steady increasing. The most recent was $215 from the light company and $97 for solar payment. That is over $300. Wow! Last year I was using 1200-1300 Kwh per power company. This year the same, plus what my solar has been producing. Meaning in using over 2000 Kwh. Makes no sense to me, but it has yet to be resolved because Sunpower keeps promising to send someone out. It has yet to happen and no one returns my calls to so call set up an appointment. I'm very disappointed because they were on top of everything during installation because they were making the deal to make some money. After that it's like whatever!
1 month ago
Reply from SunPower
Omar, we appreciate your feedback and want to help. Your case has been escalated for further investigation and follow up. A specialist will contact you in the next 24 business hours to provide an update.
Aug. 16th, 2024
Wayne DeLeeuw
I loved the sales team (Alex) from the Orlando Home Improvement show. On site the day of install and solved an issue when the installers put screw in out newly installed metal roof.
Now several months into the install and operation they change their billing, out sourced, to another company. Now it is our problem to change and setup our automatic payments to another company. And guess what, to start out we are late in making payments. No the automatic payment out of our credit union cleared on 7/10/2024 the payment due date. Sunpower has no idea where it is. Awesome transition SUNPOWER!!!!
YOU ARE RIGHT THERE WITH THE BULLSHIT SOLAR COMPANY WE HAD IN CALIFORNIA, Green day. AT THIS POINT DID NOT THINK ANYONE COULD MATCH THEIR INEPT ABILITIES.
2 months ago
Reply from SunPower
Wayne, we're sorry to read that you are currently experiencing billing issues and would be happy to help. Please send us a private message with your account and contact information and we will pass it along to our Finance Team for review and handling. We appreciate you bringing this to our attention and look forward to talking to you.
Jul. 25th, 2024
Verified Customer
Review Source
Jeff Rowlett, TX
Sun Power was very professional. Their customer service has been really good. The installation was completed in one day, and then they helped walk me through getting set up with the power company to sell my excess energy back to the grid. Overall, it’s been a really good decision. I’ve built up a $305 credit. This is the first summer I’ve had the panels, so I’m not sure if I’ll continue to get credits through our 100+ degree weather in Texas, but I’m hoping I’ll at least break even. For the past couple of years, my electric bill has been over $600 a month during June, July and August.
The only critique I have is that it wasn’t explained to be that I would get a tax credit instead of a tax refund. I was expecting to get a check for the entire amount and put it towards my loan, but it was a tax credit, which can be passed on from year to year, so it will cover my taxes for the next few years.
Overall, it’s been a really good experience.
1 year ago
Reply from SunPower
Hi Jeff, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!
Jul. 14th, 2023
Verified Customer
Review Source
Susan Yucaipa, CA
We have had a great experience so far! It took a while to get everything going, but I know that's just the process. The entire team at Sea Bright Solar in Redlands was excellent to work with and answered all of our questions kindly and patiently. I love that we are making energy and not really using much up daily, even during the hotter days of summer! That's very encouraging for the future. We look forward to learning more about SunPower and how it will work for us throughout the calendar year. We've only had the system up and running for less than a month so no official bill yet to see what our savings is. It did take about 4 months to get everything completed, but it was still before the heat of summer, so that's great!
1 year ago
Reply from SunPower
We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!
Jul. 14th, 2023
Verified Customer
Review Source
Richard Fuller Morgan Hill, CA
As first time solar customers we knew going in that our savings per month would be significant. What we were less sure about was the performance of the app to control the system (battery and solar). So far we have been pleased with the overall performance. The service has gone offline a couple of times, but seems to come back automatically (it appears there is an "aliveness" check every morning with an automated reset if there is a problem). We've lost power a couple of times when the battery failed to switch over. Hopefully that is working better now, we'll soon find out because we're heading into power loss season. Overall we can recommend them but we are still learning and adapting to our new solar ways.
1 year ago
Reply from SunPower
What a wonderful review! We are so happy to hear of your savings and satisfaction with our products. We are always here to listen and assist and just a call, message, or email away. Thank you for helping us change how our world is powered!
Jun. 28th, 2023
Verified Customer
Review Source
Elma Hayde Cota Hanford, CA
I would absolutely recommend it. Especially because I was totally ignorant about solar, and after several people that I spoke to from different companies, I felt very comfortable with what information I was provided by SunPower in everything that they told me. I feel very confident. I have not had any problems with it. Install with the company was very easy, fast and very very well. It didn't take very long actually, with the longest probably was the process through the city than anything else, but it went very well, very smoothly. If I have any questions, any problems, or concerns I can always call and they're very willing to provide information and offer assistance if I need it.
1 year ago
Reply from SunPower
We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!
Apr. 13th, 2023
Verified Customer
Review Source
Samual Santee, CA
We've had no problems. When I talked to the representatives they answered my questions very quickly. We are going to get the 30% tax credit, so that's definitely a plus. The system was not the cheapest, not the most expensive was kind of in the middle. They came out and set up the entire system in little over a day. The inspector was out within four or five days after that, and it was up and running probably a little over a week after it was installed. System's working great. Every time I've called and talked to Jessica, she's the one that helped us get the system installed, and sets back to me. Either I talked to her right away, or she gets back to me very quickly.
1 year ago
Reply from SunPower
We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. We are thrilled that Jessica provided personable, responsive service. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.
Mar. 22nd, 2023
Verified Customer
Review Source
Kenneth Oceanside, CA
I felt honored that the CEO actually came out and talked to me about the company and how the process would go. And he oversaw one of the installations of some of the equipment. And Ryan, who was the person who initially dealt within the sales department, he continually followed up with everything, never drop through the cracks, followed up on his own asking how things were going. It was just a very, very good experience. I have the ability to monitor it through the website, which works very, very well. I can monitor how my solar system is doing, start to finish it. They set me up so I could have an outlet for my electric vehicle that works very well.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Nov. 16th, 2022
Verified Customer
Review Source
Herbert Petty NA
1 year ago
Reply from SunPower
Hi Herbert, thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Nov. 15th, 2022
Verified Customer
Review Source
Rebecca Ball NA
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Nov. 8th, 2022
Verified Customer
Review Source
RJ Wood El Dorado Hills, CA
They help walk you through the process and they help make sure you understand it's going to take forever and a day for the government and the and the power company to get around to letting you turn it on. It literally took about five months before all that got taken care of, not Sun power's fault that's just the way that approvals were. Most of their stuff is made in the US, which means down the road it is going to be easier because they can get parts and stuff, so it wasn't going to be a supply problem. Also, American workers got the paycheck. The way that they manufacture their panels with the solid copper screening instead of the wire looping makes it so that even if a portion of the thing cracks, which is not uncommon, the panel still works and so there is a higher reliability factor. The installation process was almost seamless. They were in and out of here and I hardly knew they were here, they were very careful. They were not just friendly, but they were quick to respond to any inquiries that I had. If I had any follow up questions they were well knowledgeable about it and rarely had to check and call me back. So they knew their business, the people on the phone knew their business and they took care of you and always, always always friendly and helpful.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Oct. 21st, 2022
Verified Customer
Review Source
Malcolm Coventry, CT
It's only been about 17 days, but so far it seems to be a great investment on my part. I've had a very, very positive experience from the first time I met the salesperson to the day they turned it on about two weeks ago, and so far I've been very pleased with the results. They answered all my questions and whenever I made a phone call, they got back to me quickly. I interviewed 3 different companies and I liked the presentation that the salesperson made and the information that she provided me on the computer, all the different scenarios of what the cost would be in the savings. It was very professional.
1 year ago
Reply from SunPower
We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!
Oct. 21st, 2022
Verified Customer
Review Source
Thomas Homosassa, FL
I looked at 5 companies and yours was the most honest in that you guys mentioned the disadvantages as well as advantages of solar. Customer service was exceptional. Every time I called and had any kind of issue or question, it was answered right away. Tthey were open with the costs and helped me with the costs to a degree. On the installation, there were just a couple of the small hiccups. The biggest one was when the main line going into the power grid, it was loose. It wasn't tight or properly fit. The equipment that they used wouldn't allow it to be tightened, and it had to be replaced once it got found.
1 year ago
Reply from SunPower
It's a pleasure to see your satisfaction with your SunPower panels and installation experience. Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.
Oct. 19th, 2022
Verified Customer
Review Source
Fuat E. Celik Princeton, NJ
We have had a great experience with SunPower solar panels installed by Evoke Solar. Our system was installed in early 2021 and interconnected with the utility (turned on) within three months. From neighbors working with large nation-wide installers, their interconnection took 5-6 months. Evoke was very responsive in every step of the process, from working together to tailor the system design to my needs, to preparing all the paperwork for my HOA, to helping me navigate NJ TRECS, to resolving hardware issues when they came up. I am in e-mail contact with the staff and owners(!) and everything I need is always fully addressed, and I would say I am a needy customer. As an engineer who works in the energy field, I bring a lot of knowledge and that brings a lot of questions and demands, but Evoke was both patient and thorough, and our resulting system is fantastic and performs splendidly. The only hardware issue we had was with the communications box, not the panels or inverters. The box lost its wifi connection, and Evoke replaced it once and we haven't had any issues since. The SunPower panels are very efficient, cover our roof and our electric needs, and operate worry and hassle free. Overall, I am very pleased with both the panels and with my experience working with Evoke Solar. When my electric demand increases in a few years when I get plug-in electric cars, I may expand my solar array, and if I do it will definitely be with SunPower panels installed by Evoke Solar.
2 years ago
Reply from SunPower
We are delighted to read about your exceptional experiences, Fuat. Thank you for the feedback it is truly appreciated.
Sep. 22nd, 2022
Verified Customer
Review Source
Nicholas Encino, CA
So far I've been pleased with the installation and the work that was done seems to meet my needs and expectations. I was initially contacted by a SunPower salesperson named Eric and he explained the benefits of solar panels. I liked their advertising, their costs, and he was very thorough and I trusted him. Then I looked around some other solar panel companies and I felt that SunPower offered the best program at the best cost and the best value for me.
I needed some new electrical panel which they installed along with new solar panels. The follow ups were good and I am getting what I expected when I signed up for the program.
2 years ago
Reply from SunPower
We appreciate you letting us know how Eric and the install team did. We're glad to hear that you received great service, Nicholas. Thanks for helping us change how our world is powered.
Aug. 18th, 2022
Verified Customer
Review Source
Kathleen Mystic, CT
At the time I got the system, it was the most output per square foot of any system, so that meant it was a lot you smaller because of the high powered. I like the fact that you guys had larger solar cells so you had a few electric connections in the cells.
I did have a little bit of an issue with my wifi and it took a little longer than I would like to get it resolved. The fact that you guys manufacture, sell, install, and warranty for one-stop shopping with your products. I did some research and I like the capability of the products and the design of the products - it's very impressive. The crew that showed up was good. I'm a very fussy homeowner and their installation is very neat: the lines are straight and the system was hidden from the front just as I asked and the crew. It was very easy to talk to and work with them.
2 years ago
Reply from SunPower
We appreciate your review and are happy to know our product suits you well, Kathleen. Congratulations on going solar, and thank you for helping us change how our world is powered!
Aug. 18th, 2022
Verified Customer
Review Source
Don South Jordan, UT
Every time I've had a question I've gotten a response almost immediately. I talked to Izzy from sunpower and I was very impressed with him, he answered all my questions and we only talked about it, there was no pressure and so I went with the Sunpower. Install was quick! I couldn't believe they got here they did a great job and they were gone before I really knew what was going on, it was just excellent. My neighbor bought Sunpower and I talked to them they had a problem with their installation crew. The people that installed their panels went bankrupt on them and sunpower stood behind it and they took care of it and I thought that was really impressive.
2 years ago
Reply from SunPower
We are delighted to read about your exceptional experiences, Don. Thank you for the feedback it is truly appreciated.
Aug. 15th, 2022
Verified Customer
Review Source
John R. Sun City West, AZ
We have absolutely no regrets going solar. We feel we chose the best in the business from our system from our research about various companies, products lines, and local installers. Since it was a time in my life I actually had enough money to pay outright for the Solar system my feelings about the value and savings is more likely different than from those who are paying over a period of time for their system. Of course we realized immediate savings and benefits from Solar. The system works flawlessly with the exception of a module that had to be replaced a few months after install. Faulty parts are a possibility with any mechanical/electrical product. The happily surprising thing was the interaction between the Customer Service and myself over the faulty device. The findings were realized and a crew came out to replace the device in a timely manner. As far as the install, and interaction with the local installer, we were also more than satisfied with everything from initial contact, sales call, informative video call and install. The crew were thorough, courteous and quick to install the system. Questions I had were quickly answered by the Phoenix dealer; Greg F at PGT Solar Solutions.
2 years ago
Reply from SunPower
We are thrilled to read of your satisfaction with your solar experience! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!
Apr. 28th, 2022
Verified Customer
Review Source
Peter Oceanside, CA
I felt that they did a really good job of explaining everything before I committed to the install. The crew was efficient, they were super professional. The guy had everything wrapped up in a timely fashion. I was just extremely happy of the service all the way around. Very smooth. The technology on the app allows me to monitor the system. It is very user friendly. So far I'm generating a hundred and seventy percent of what I consume so I'm really happy about that. They did a really good job, I'm really happy with the decision I made. I felt comfortable with the power and I think that was a good decision for us.
2 years ago
Reply from SunPower
It was a pleasure to read your review and solar story, Peter. It is great to see you are happy with you install and the app. Thank you for helping us change the way our world is powered!
Apr. 20th, 2022
Verified Customer
Review Source
Gary Morse Sedona, AZ
Installation was very professional. My home design is such that it was necessary to have panels in 3 different locations on my roofs. Even though it was extra work, they ran the connecting wiring through my attic so they would not show on the roof. After install there was a painter who came to the house and painted all the conduit to match the color of the house. They even painted the conduit on the flat roof to match the color of the white mastic. All the associated controls and shut offs were organized and professionally installed on the outside garage wall. It looks very neat and professional.
2 years ago
Reply from SunPower
Thank you for taking the time to provide us feedback, Gary. It is great to hear that the installation process went smoothly without any issues. We hope you enjoy your system and save lots of money on your electricity bill. Please don't hesitate to contact us for any help you may need in the future.
Feb. 1st, 2022
Verified Customer
Review Source
Kayla Anderson, CA
If I had it to do over again I would still make my same decision because of the quality of the products. I have no complaints, I'm very happy with it, very satisfied. Amazing, no problem, professional staff and leasing companies that I've worked with. I felt more comfortable with them, they took time to answer my questions they allowed me to take the time I needed to make the decision they did not pressure me. They are always available to take my calls to handle any resolution. It took a little bit longer for a couple of the panels to come online but they gave me a window to watch it and then call back if it wasn't online and if I had any questions or whatever and so I called back and they opened the ticket up and ironically it within a day or two after the ticket being opened up it resolved itself. They always make sure the customer is happy.
2 years ago
Reply from SunPower
Hi Kayla, thank you for the amazing review you left us. We appreciate the feedback a lot it helps us know what aspects we need to improve on. At SunPower, we strive to always provide the best-in-class products and services to our customers. It brought us joy to hear about your overall experience with us. Feel free to contact us if there is an issue or concern we can address.
Jan. 24th, 2022
Verified Customer
Review Source
Mike London Lincoln, CA
My wife and I recently contracted with SunPower to install a solar system on our home and we are writing you on behalf of one of your outstanding employees, David E. We had considered solar for some time but frankly were nervous after having a previous large home improvement project suck the life out of us. We began this project by doing our thorough due diligence, researching companies and obtaining multiple estimates. After the first few interactions with other companies we had no relief from our concerns than before we began, then we met David. From our first online contact through the end of the project he was the one person we could always count on at SunPower. Beginning with the estimation process he was forthright and organized and SunPower was the only company who gave us an accurate estimate on the very first visit. On the day of the installation 2 hours had passed and no one had arrived to perform the installation. I called all the numbers I had at SunPower but no one responded. Even though we realized it was not David's responsibility, we called him and within minutes he had contacted us back. He then researched the issue and even contacted the lead installer Jony, who by the way was also excellent, and the installation was rescheduled for a few days later and completed promptly. We had a few other small issues regarding missing paperwork, completion of our 1000-dollar gift card which, not surprisingly, David handled it all quickly. My wife and I entered into our solar project with great apprehension but thanks to David we survived with our sanity intact and a great solar system. You have an outstanding employee in David E and we just wanted to let you know what a difference he made for us. Sincerely, Mike and Louise London
2 years ago
Reply from SunPower
Thank you for the amazing review it brought us joy reading it, Mike. David is a big asset to us we will surely pass this review on to him. Congrats on going solar and being part of the SunPower family. We hope ya'll enjoy your new system and save money. Our team is always ready to assist. Please contact us if you have any questions or concerns in the future. Thanks again for taking the time out and leaving us a stellar review.
Oct. 20th, 2021
Verified Customer
Review Source
Brad Thoms Redlands, CA
The entire SunPower team was professional, competent, and responsive at every step of the way. From the initial proposal put together by Mike S, to the application and permitting process (which Emma Stadler helped us navigate), to the site survey, installation, and inspection (coordinated by Danielle K), we were very impressed at how quickly everything moved along and how friendly and responsive the entire team was. My concerns on the installed system were addressed quickly and professionally by the installation crew (led by Darrell) prior to the permit inspection, and the entire system was online/producing power over a month before we expected! The system has operated going on 9 months now, and the performance has exceeded what was presented in the initial proposal. We love how the array blends into the house asthetics, and how the panel and conduit were installed in an unobtrusive spot right next to the main breaker panel. We have been asked by multiple neighbors about who did the work, and we happily respond "SunPower is the best!"
2 years ago
Reply from SunPower
Hi Brad, thanks for the wonderful review. We are happy to hear that you had a great experience with us getting your system installed and working by our team. We want to welcome you to the SunPower family and going solar. Please reach out to us for any needs or concerns in the future. Thank You!
Oct. 7th, 2021
Verified Customer
Review Source
Thomas Bakersfield, CA
I chose them because I wanted a local company and I felt like they were in the top three companies. I felt like with the quote it was the best combination of quality and service. All of them were very professional. From the initial salesman, who I dealt with through the entire process, to the installers, everybody was absolutely excellent. The communication is the best I have had with a contractor. Installation was slow, it took about two days, which is what was expected. Everything went as planned. They did a nice job. I feel like the product is the best on the market. It will save you money once you get it going.
3 years ago
Reply from SunPower
We are so glad to have you join the SunPower family and that you have had a quality experience throughout the entire process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.
Oct. 22nd, 2021
Verified Customer
Review Source
JimS. Cathedral City, CA
Choosing the best manufacturer of panels is equally as important as picking a great local dealer. And Sunpower is considered by many to be among the top, if not THE top of the industry. First and foremost, they are made in the USA. That’s a plus. Many solar panels are made in China and elsewhere in Asia. They also claim to be more efficient than other panels. Sunpower makes the whole system- panels, inverters, peripherals. Not so with some systems, where the local solar dealer will assemble together a system of generic/compatible equipment that may all work together, but not as well as a system built from a single manufacturer, from the ground up. to work together. My salesperson called it a “Frankenstein system”. It just makes sense a system optimized to work together will be more efficient It’s a big expenditure. You might as well buy the best, especially since the difference isn’t that much.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Cindy
The installation process was seamless. The customer service representative that was in charge of getting everything set up coordinated all the appointments and let me know if there were any delays or changes to the schedule. There were no issues during installation and I have no complaints. We had an issue that took awhile to get resolved. It took several phone calls before they sent someone out. I think everything took longer because of the pandemic, but they tested in a pretty timely manner. Whenever I call in to customer service, they answer my questions quickly and if they can't answer it they escalate it to someone who can. Each panel has its own sensor, so if one panel goes out the whole system doesn't shut down like with other companies. We've noticed a decrease in our electric bill, so I would recommend this company to anyone.
3 years ago
Verified Customer
Review Source
Bruce
Sun Power is quick at getting back to you. If there is an issue or question, they are very responsive. I've been extremely pleased with their technical support. When it came time for installation, they were thorough and told me exactly what they were going to do and what time they'd come. They were very efficient and I'm very happy with the results. I had a failed panel and it was a long process to get it replaced. The part had to come from California and it wasn't readily available. It took a while to come, so I wish they had some in stock. I'm very pleased overall with the product as well as the sales team that provided exactly what I asked for.
3 years ago
Verified Customer
Review Source
Grant Scheffer
I chose South Coast Solar from Columbia, SC because of the knowledge that Grant Scheffer shared with me during our consultation. Grant never tried to force me to accept any sales pitch. I was immediately impressed that Grant walked down the outside of my house to verify any shading; he looked in the attic to ensure the structure could support the panels and electrical wiring could be installed and looked at my outside electrical boxes. Grant told me about the cash rebate that the panel company was offering. Grant offered state laws and information that help you to understand that is process is taken very serious by the electrical companies and the government. There is a lot of paper work involved in this process, along with engineering drawing. Columbia is only 50 miles (1-hour drive) from me so they are closer to get to me if I need repairs or equipment upgrade. I had two other quotes also. Grant had the same 310-volt panels as the other two sales reps from Charleston, SC and they were asking $35,000 for the same brand panels with no cash rebate. South Coast Solar had the same panels for $24,000 with the end of the year cash rebate from the solar panel company. The other two Charleston based companies were so overpriced. I asked Grant is there other voltage of panels about any other panel and he said yes. There was a 410-volt panel for about $3,000 more. I wanted a quote for those panels and those are the panels I chose. South Coast Solar offered a 25-year warranty on the solar panels and the labor. Other companies did not. The Better Business Bureau had the company listed with a very good rating and any complaints were resolved. (No business is perfect and as long as your customer service can work to appeal the customer, I can work with that.) South Coast Solar from Columbia, SC sent three installers, Stevie, Bennett, Chris and Steve to my house on Feb. 28, 2020 to install my 9.02kw system, 22 SunPower 410AC modules with SunPower monitoring. These four young men did an excellent job. They involved me in the entire process and explained everything to me as they installed various components and equipment. I received a really good education on solar panels. These young men were very polite and respectful. They never deviated from the engineering drawing even when I told them I approved of relocating a few solar panels to the other end of the house on the back. These young men take this process serious and they work by the laws that keep them safe and employed. I was truly impressed that another Master Electrician, Steve, showed up around 12:30pm to verify and ensure the work of the electrician and his wiring was in code and correct.
4 years ago
Verified Customer
Review Source
MG
Amazing experience with California Solar. They are truly a professional, competent contractor. Exceeded all my expectations. Ellis was so easy to work with, very knowledgeable, knew his stuff, always helpful with the best follow- up customer service I have probably EVER received. The crew that installed our Solar were timely, neat and clean, reliable and hard working. I truly cannot say enough good things about this company. We have had many remodel projects and have never encountered such a well-run, start to finish operation. It went smoothly from start to finish, finished on-time and when we had questions, we always heard back from Ellis and California Solar in a timely manner. Not only is their work and product excellent their follow up and support after our system was up and running was super! A year after our system was installed Ellis called to check in and see how everything was working out for us. I have never experienced that type of customer service in the construction industry. They are a first rate company - hands down.
5 years ago
Reply from SunPower
Thank you, MG, for helping to change how our world is powered.
Mar. 1st, 2019
Aprill
My experience has been horrible! Everything got screwed up starting with the installation process all the way to not getting what I was promised. I told them I wanted a system that would cover my monthly electric bill. So they went over all the electrical paperwork then recommended how many panels I would need to cover my monthly bill. So I said okay and agreed to get the system that they recommended bc I trusted their professionals but the system I have isn’t enough to cover my bill. So I called bc I was promised that it would cover my bill or they would cover the difference but they aren’t doing that. The only person that did anything right was the owner Chad. He was wonderful and did everything he could to make things right but so many things were wrong that it was impossible. I’ve left so many messages with customer service and I never receive a call back. Now I receive an email saying that they filed bankruptcy so all of the warranties that I was expecting to get me through all the years now doesn’t exist. Now I have system that if it breaks down I’m screwed bc I don’t have a company that will honor my warranty. So the reasons that made me purchase the system no longer exist. So I’m left on my own to figure things out but still paying a company that no longer will be honoring our contract.
1 month ago
Reply from SunPower
Aprill, please send us a private message with your account and contact information or reach out through the Help Center on your mySunPower app. We apologize for any inconvenience and want to help escalate your concerns as well as have one of our specialists review your account and follow up. We appreciate your feedback and look forward to talking to you soon.
Sep. 6th, 2024
Christian Martell
It almost never works consistently. I have to check the app every day to make sure the panels are working. If I’m not diligent then power is being taken from the grid and I am losing money. The panels costed $10,000 and don’t work consistently. The help center is most likely in the Philippines. When customer service determined that a techinican would have to come look at the issue in person, the email said that they have frozen all work orders because of issues with their contractors. The company has also filed bankruptcy and is looking to be bought in the summer of 2024. This entire thing might be a scam.
1 month ago
Rene Carrillo
Solar system is not the least expensive in the market but decided to go with them because of recommendations by friends and colleagues. All was good for 1.5 years, and now, one of my panels is not working. It has been a month since a case was open and have yet to receive a call from a technician. Customer Service is a joke and do not help. Great at the beginning, but once you have an issue, they do not care to fix your problems. Losing $$ by not having the solar panel generating.
1 month ago
Christopher Jacoby
The SunPower installation in September 2022 "appeared" to go well, but in early 2024, discovered we had roof leaks caused by the SunPower installation (this was confirmed by SunPower technicians too). This resulted in more than $12,000 of repair work, which Timitria Thompson assured would be reimbursed by SunPower when completed.
Work was completed early August and receipts submitted to Timitria at SunPower. She responded that they would be reimbursed. Subsequently, the bankruptcy was announced and now I am not able to get ahold of anyone to confirm payment will be made. This is ridiculous.
1 month ago
Joann S
If I can rate 0 or negative I would! We have panels owned and panels leased. The panels we owned have not been working since April and we have been constantly calling and have escalated but no resolution. I was told they would call to follow up but they never do. I have asked for them to call but they would email instead just to say they have no update. We are now getting notification that our electric bill is way higher than normal. So on top of paying for the solar panel we have we now incurring electricity charges. We live I. IL and summer days most important so w exam save as much solar as we can for fall and winter and yet it’s summer and we end up paying g already. Worst company ever
1 month ago
Reply from SunPower
Hi Joann we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.
Aug. 8th, 2024
Bern Racicot
I have been trying to get in touch with someone about billing and get put on hold from their automated answering system before they just hang up on me. They seem to have shut off my autopay, however, the money was taken out of my account on August 1st. I tried to set up a new account as instructed in a letter I received about changing their billing app, but it will not accept my information. The customer service has been awful since day 1, and it hasn't gotten any better. I took over the lease of the solar panels when I purchased my home last year. If I knew how bad the service would be, I would have never done that.
1 month ago
Reply from SunPower
Hi Bern Racicot, Effective August 1, 2024, all billing, contract, and home selling support will be provided by Launch Servicing. For further assistance, please contact the number listed on your billing statement. Additional support is available by logging into your online SunPower account at https://sunpower.youronlineaccount.com/.
Aug. 8th, 2024
Teresa Larios
I do not recommend Solar Power. Their customer service is aweful. We were sent to the wrong department several times and the solution to our issue was always different every time we called. We are attempting to transfer our solar to the new homebuyers and told us it can take 60 days to do so. It took them 1 month to send all the correct documents and to send to the correct department. We are now on the verge of losing the sale of the home due to Solar Power. Along with that, they are jeapardizing the purchase of our new home because of this delay. If you plan to sell your home, it is a nightmare to transfer the solar over to the new homeowners. I would not recommend.
1 month ago
Reply from SunPower
Teresa, we apologize for any inconvenience, understand your frustration and would like to help. Please send us your account and contact information and we will submit it to our Escalations Team for investigation and follow up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Aug. 8th, 2024
Christine Menezes
Here's a revised version of your review:
---
I am currently a Realtor representing the buy side in a transaction where the sellers have a PPA with SunPower. The experience has been incredibly frustrating. SunPower has been extremely hard to get a hold of, and no one can provide a definitive timeline or even a manager's contact or name. Both the Escrow company and the sellers, buyers, and their representatives have struggled to get through.
The customer service representative who spoke to my buyer was very rude and disrespectful. This is no way to conduct business. It has been 7 weeks, and we still have no resolution. How can a real estate transaction take place with such extended and uncalled-for delays? Families are unable to move on with everything being on hold.
There has been no proper communication or emails from SunPower. Their behavior is very unprofessional and unhelpful. My buyers are significantly burdened, having to commute from San Diego to Temecula four times daily because the transfer isn't complete. School starts in a week, and this situation has caused unnecessary stress and inconvenience. I do not recommend SunPower based on this experience!!
1 month ago
Reply from SunPower
Christine, we're sorry to read about your current experience and issues regarding the sale/purchase of your client's home. Please send us a private message here on Best Company and will we happily submit it the appropriate team for further investigation and follow up. We want to restore your faith in SunPower and look forward to talking to you soon.
Aug. 8th, 2024
David Baugher Syracuse, IN
After talking to two other solar companies I contacted SunPower based on the high reviews. I gentleman named Breon J came to our house for a survey and quote. He was much more knowledgeable and did a much better presentation. He explained the equipment, benefits, and RUI in great detail. He also helped us fill out the information details needed to be prepared for submission and acceptance. If you are interested in obtaining information about solar, equipment, installation and tax exemptions I would highly recommend you contact him. His quote was much less than the other two that we had received from competitors, and we felt the our decision to proceed was the a good choice. I will update this review following the upfront engineering, installation and results related to lowering our monthly electrical cost.
7 months ago
Reply from SunPower
David, your feedback and review is greatly appreciated. We're happy to know you had a wonderful experience and that you were pleased with the information the rep provided you. Thank you for helping us change the way our world is powered!
Mar. 4th, 2024
Verified Customer
Review Source
Joe San Marcos, CA
1 year ago
Reply from SunPower
We are delighted to hear of your satisfaction! It is always a pleasure to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!
May. 18th, 2023
Verified Customer
Review Source
Michealene
Everybody was so responsive and the installation crew was great. The whole experience was wonderful. It took them a a day and a half to install. They were very organized and kept everything clean and neat the way that they were able to come through the roof. We don't have any like pipes or anything showing on the exterior of the house. It was a great experience.
1 year ago
Reply from SunPower
Michealene, thank you so much for sharing your SunPower experience with us. We are delighted that the installation crew was great and you experienced responsive service. Please get in touch with us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Jul. 25th, 2023
Verified Customer
Review Source
Jerry
The people that I dealt with were very personable and and knew their stuff. The app that they gave me seems to be working real well, so it's good. The company called me up, set up a date. The gentleman, four or five guys showed up, installed the solar panels. They started in the morning. They installed the solar panels and stopped around 2:00 o'clock and the electrician stopped a little after 5:00 with everything finished.
1 year ago
Reply from SunPower
Jerry, your feedback and review are greatly appreciated. It's great to hear that you had a wonderful experience with the installation crew. We are pleased that you are enjoying the app as well. Thank you for helping us change the way our world is powered!
Jul. 25th, 2023
Verified Customer
Review Source
Paul
We always got Immediate response to our calls. Even if we called on a weekend day, we got responses right away. It went exactly as promised. The only the only unhappiness we had was how long it took the county to do its inspection then for our power provider excel to Install the and start the appropriate meter. It's producing power practically at it's rated maximum and we haven't had any problems with it in almost a year.
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Jul. 25th, 2023
Verified Customer
Review Source
John
I am able to check on my phone, the app is great. It's easy to read, and user friendly. It's great. There was something kinda crooked and I called and they came out that day and fixed it right away. They were phenomenal with the follow-ups and they were able to help me out in a very fast pace. Everything was outstanding from the pricing to installation to follow up customer service, everything was just perfect
1 year ago
Reply from SunPower
John, we are delighted to read your wonderful review. It is fantastic to know you received exceptional service and that you are enjoying your system. Thank you for helping us change the way our world is powered!
Jul. 25th, 2023
Verified Customer
Review Source
William San Antonio, TX
I had my system installed a year ago. Everything went as planned and inspections passed with no issues. For years I paid around $240.00 per month. Ever since the system went live, a few bills have not exceeded $60.00 due to cloudy and rainy weeks. However, the majority of the year was no electric bill at all. Several months I received credit towards my next month's bill due to excess electricity going back to the grid. I'm very satisfied with my system and happy with the Sunpower system and product.
1 year ago
Reply from SunPower
William, it was great to read your feedback. We're happy to see that you are enjoying your system and savings. Thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Verified Customer
Review Source
Linda Tomball, TX
The solar panels are amazing! They are lightweight and yet produce enough energy to keep my battery full, provide me a source of energy when the power is out and lower my energy bill with the solar energy they produce. I am "off grid" much of the time during the day. Love that the sun that God created is making sure I have power when the power goes out!
1 year ago Edited January 10, 2024
Reply from SunPower
Linda, we are so happy to read your satisfaction with your system, panels and savings. Congratulations on going solar and thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Verified Customer
Review Source
robill spransy Yucca Valley, CA
We have panels from both Sunpower and Tesla. Tesla has zero customer service and their billing tells me nothing. Sunpower's billing gives info one would expect and I can go on the app to see how much each panel is producing. I can see the panels production over the day, month, year & lifetime. They came back several times to adjust things that we never would have known about. On installation, they broke into our stucco as not to see the conduit and it was repaired beautifully. We're very pleased with them. Not pleased with Tesla, but we are stuck with them.
1 year ago
Reply from SunPower
Robill, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Jul. 14th, 2023
Verified Customer
Review Source
Geoffrey Fairfax, VA
The installation of my system went smoothly and, so far, my system seems to be living up to my expectations. My system seems to be supplying the power to run my household, plus my local driving. I have a plug-in hybrid.
I didn't answer some of the questions in this survey, because I really didn't have experience to be able to answer. And the real answer to "What is the likelihood you would recommend SunPower to a friend? " is quite low because, my system has been on-line for a year and a half and no one has asked me about it.
1 year ago
Reply from SunPower
Your feedback is essential to us in improving our services; we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Jul. 12th, 2023
