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Verified Customer

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Johnny G Gusman Concord, CA

I had continous contact with the company during installation, they addressed all of my concerns and installed a clean system.

2 years ago

Reply from SunPower

Thanks for taking the time out to post a review for us. We are delighted to see that you received great customer service and all your questions were answered. Feel free to contact us if you have more questions in the future.

Feb. 9th, 2022

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Verified Customer

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Kelly R Shafsky Santa Cruz, CA

Really appreciated that they compensated us after the design of the solar project was altered and the expected energy output was diminished with the new solar set up.

2 years ago

Reply from SunPower

Hi Kelly, we appreciate you giving us your feedback. We are thrilled to see that you compensated for the issues that occurred. I apologize for the trouble we hope that you get the optimal amount of energy. Feel free to reach out if there is an inquiry we can take care of for you.

Feb. 9th, 2022

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Verified Customer

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William Alcocer Wheatfield, IN

I'm still waiting for it to start to benefit us. The batteries discharge to fast and that's because we have to batteries packs. The light bill is still about what we were paying before installing them.

2 years ago

Reply from SunPower

William, I have created a case on your behalf and assigned it to our Executive Support Specialist team for further review. A case specialist will be assigned to your case, and once it is reviewed, they will reach out directly to assist you. I apologize for any inconvenience but ask for your patience while they remedy this situation.

Feb. 9th, 2022

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Verified Customer

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Anne Lynbrook, NY

People working there are ver accommodating when you have a question and easy to work with. Also good price and installation was also great

2 years ago

Reply from SunPower

Anne, we are glad to read you were accommodated and had your expectations met. Please, reach out any time you have a question, we would be happy to assist. Thank you for helping us change the way our world is powered!

Feb. 1st, 2022

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Verified Customer

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Jeffrey Oregon, IL

Everything went very well. It was all synchronized through them works exactly as they said it would. The electrical work that they did was fantastic.

2 years ago

Reply from SunPower

Hi Jeffery, thanks for taking the time to leave a review. It is exciting to hear that the system is meeting your expectations so far. Please keep us updated on your experience. If there are any issues, feel free to contact us.

Jan. 24th, 2022

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Verified Customer

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Anonymous Chino, CA

It took longer to activate than I thought but I think that was on the city. I haven't had any issues dealing with Sun Power.

2 years ago

Reply from SunPower

We are excited to have you part of the SunPower family. Congrats on going solar, and thank you for helping us create a more sustainable future. We hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Jan. 20th, 2022

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Verified Customer

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Richard Ames Old Lyme, CT

My experience with SunPower is and has been more than satisfying. They are professional, respectful, effecient and competant

2 years ago

Reply from SunPower

Richard, we are thrilled to read about your experience and see that we have managed to exceed your expectations. That being said, we are always here to help in any way that we can and hope you reach out any time you have a question or concern down the road. We sincerely appreciate the feedback, review and thank you for helping us change the way our world is powered!

Jan. 18th, 2022

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Glen Banks Placitas, NM

Service has been great and they were prompt with their installation but I ended up digging all the trenches and footings for my service because their contractor couldn't.

2 years ago

Reply from SunPower

Glen, we appreciate the kind words and pertinent feedback. If there is any way we can help make things easier for you in the future and answer any questions or concerns please send us a private message. We are always happy to help. Congratulations on going solar and thank you for helping us change the way our world is powered!

Jan. 18th, 2022

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Verified Customer

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Jessica Payan San Antonio, TX

My experience with their representative was great. Everything was explained with detail and patience towards all our questions.

2 years ago

Reply from SunPower

We are glad to see that your experience with our representative went flawless. It's great to hear that you were explained everything in detail along with all your questions. Please contact us in the future if there is something we can help you with.

Jan. 12th, 2022

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Verified Customer

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Leo Craft Shingle Springs, CA

Got my SunPower system installed during the 2020 covid-19 pandemic. All the install techs were masked and performed their jobs with care and curtesy.

2 years ago

Reply from SunPower

We appreciate you taking the time out to provide us with great feedback. It brings us great joy to see that our technicians followed our COVID protocols and made you feel comfortable during the install. If there are any issues or questions you may have, please contact us. Our team is always ready to assist.

Jan. 12th, 2022

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Verified Customer

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Miles Van Dusen Ukiah, CA

Great team, honest, timely in dates they gave for install and check, etc. Knowledgable staff that works well together with many moving parts.

2 years ago

Reply from SunPower

Hi, thank you for such an excellent review. We’re so happy to see that you had a great experience during the installation and that our team was timely, honest, and knowledgeable during the service. Congrats on going solar and being part of the SunPower family. Please feel free to contact us if you have any needs in the future.

Jan. 12th, 2022

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Verified Customer

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Chadwick Wyler Pleasant Hill, CA

System works well, reporting is good, and the price was reasonable through SkyPower - better than SunRun at least for the cash price.

2 years ago

Reply from SunPower

We are so glad that we were able to meet your expectations! It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Dennis Coombs Longmont, CO

The did exactly what they said they would do. The performance matched the projected performance to within 2% over a year.

2 years ago

Reply from SunPower

Hi Mike, it is wonderful to hear your success story! We are so proud to hear your system continues to live up to your expectations. Congratulations on your electric car, and thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Ron Hogle Calimesa, CA

When they installed the panels they left them dirty, filled with smudges and fingerprints all over them. They told me at least 4 times they would come and clean them and they never did. I have talked to the sales rep several times also and he said they would get cleaned and nothing has ever been done. Why would they consistantly lie to me? I would not recommend them to anyone.

2 years ago

Reply from SunPower

Thank you for bringing this situation to our attention. We would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you.

Jan. 5th, 2022

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Verified Customer

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Ronald Ramage Santee, CA

Reliable and very easy to work with.. every step off the process went according to plans and I was very happy with everything..

2 years ago

Reply from SunPower

This is delightful to read, Ronald. It is great to read how well your expectations were met. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Linda Thai Mission Viejo, CA

Installation and communication was professional and easy. The entire process took less than 3 months from installation to turning on the system.

2 years ago

Reply from SunPower

We are so thrilled to see how satisfied you are with the installation process, Linda. We sincerely appreciate the feedback, and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Dec. 30th, 2021

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Verified Customer

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Nicolas sacchetti Absecon, NJ

Great customer service. Good experience and educated people to help you understand your system that is being installed.

2 years ago

Reply from SunPower

Thank you for the kind review and feedback. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

Dec. 30th, 2021

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Verified Customer

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Anonymous Tucson, AZ

I haven't had any problems, praise the lord. I'm having good results by it. They put the panels where I wanted them, not all over the house.

2 years ago

Reply from SunPower

That is great to hear. We really appreciate the review, feedback and are so happy to read how happy you are with the results. Thank you for helping us change the way our world is powered!

Dec. 21st, 2021

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Verified Customer

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Teresita Santee, CA

So far we are happy. We have had no problems. When I call or email them, they understand right away. They give me good explanations.

2 years ago

Reply from SunPower

Thanks for taking the time to post a review for us, Teresita. We are delighted to see that you received excellent customer service and all your questions were answered. Please reach out to us in the future with any inquiries you may have. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Peter Granby, CT

With the cost pf power rising all the time, it seems like it is a good idea to have solar. Sun Power is pretty good. The crew is very good.

2 years ago

Reply from SunPower

We are delighted that the installation crew could provide you with a positive experience, Peter. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Matthew Singleton Las Vegas, NV

The whole process was seemless which was a relief compared to our experience with a local competitor. The system works great.

2 years ago

Reply from SunPower

We sincerely appreciate the feedback, Matthew. It is wonderful to read how happy you are with your system and service. Thank you for helping us change the way our world is powered!

Dec. 7th, 2021

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Verified Customer

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Jose Ortiz West Sacramento, CA

Customer service has been good. After the installation I was questioning the panel's electrical generation. SunPower responded quickly and to my satisfaction.

2 years ago

Reply from SunPower

Hi Jose, thanks for taking the time out to post a review. It's great to see that your issue was taken care of promptly and you are satisfied with the service. Please don't hesitate to contact us if there are any other issues that occur.

Nov. 29th, 2021

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Verified Customer

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Jerry Bakersfield, CA

So far they have stood behind everything they have said. It seems to be working like it was supposed to. It has all gone smoothly.

2 years ago

Reply from SunPower

Glad to hear you are satisfied with your system and service, Jerry. We appreciate the feedback and review and thank you for helping us change the way our world is powered!

Nov. 16th, 2021

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Verified Customer

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Dale Waxahachie, TX

Looks well made and well installed. Customer support is right there and they helped me with my computer. They were very helpful.

2 years ago

Reply from SunPower

We are so happy to hear we were able to help you with your computer issues, Dale. Let us know if there is anything in the future you have a question or concern about, we are always here to help! Thank you for helping us change the way our world is powered.

Nov. 16th, 2021

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Verified Customer

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Brian East Setauket, NY

No problems whatsoever with the installation of after. It was done in a timely manner. The representatives have been very supportive.

2 years ago

Reply from SunPower

Brian, we are so glad we could serve you promptly and meet your expectations! Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!

Nov. 16th, 2021

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Verified Customer

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Roger Ventura, CA

Seems to be doing the job. Installation was smooth. Customer service has responded quickly to and resolved issues. I would recommend SunPower.

2 years ago

Reply from SunPower

Hi Matt, we appreciate you taking the time out to post a stellar review for us. Thank you so much for this glowing recommendation and for helping us change how our world is powered! We are delighted to see that you received swift customer service and a smooth installation. Feel free to contact us if you have more questions in the future.

Nov. 16th, 2021

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Verified Customer

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Rod Taylor Port Townsend, WA

Easy to save on electricity. Today a bit cloudy October morning and it it is powering over 90% of our electricity needs, as demonstrated by their app

2 years ago

Reply from SunPower

Hi Rod, thank you for the positive feedback. We are delighted to see that your panels are performing at a high level and our app is helpful. If there are any issues in the future feel free to contact us. Thanks again!

Nov. 1st, 2021

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August Lubanowski Ottawa, IL

Each person showed confidence and certainty in there role. Appeared well trained and transparent with each step of the way. Overall great value.

2 years ago

Reply from SunPower

August, we are delighted to serve you. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Oct. 25th, 2021

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Verified Customer

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James Six Staten Island, NY

Great company to work with. Everyone was knowledgeable and more than happy to assist me in my decision to install solar.

2 years ago

Reply from SunPower

James, we are delighted to have had the chance to assist you! Please reach out in the future with any further questions that may arise or any additional feedback. Thank you for working with SunPower.

Oct. 25th, 2021

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Wayne Yuba City, CA

The people I worked with were very good. The salesperson Ashley was especially good. So far the equipment is good. I have already recommended them to friend.

2 years ago

Reply from SunPower

Wayne, we appreciate the review! It is so nice to hear that Ashley was able to exceed your expectations and that you are enjoying your system. Thank you for your recommendation and for helping us change the way the world is powered!

Oct. 20th, 2021

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Verified Customer

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Darrell Wofford Heights, CA

The process is quick and easy and they kept us informed through it. Everything is quality. The contactor they used was excellent.

2 years ago

Reply from SunPower

Hi Darrell, thank you for the very kind words. We are delighted to hear that process when smoothly and quickly. Feel free to contact us if you have questions or concerns in the future.

Oct. 20th, 2021

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Guy East Hampton, CT

Customer service is highly responsive. Getting it installed went very smoothly. I like SunPower’s product. I would highly recommend them.

2 years ago

Reply from SunPower

We are thrilled to see how well the install process went, Guy. We take great pride in our customer service and your visit was no exception. We sincerely appreciate the recommendation, and are so glad to have you join us in helping change the way the world is powered!

Oct. 20th, 2021

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Steve Rancho Santa Fe, CA

Everything is working fine. We have had it for a little over a year now. So far it is good. There were no problems getting it set up.

2 years ago

Reply from SunPower

Hi Steve, we are so pleased to read your review. It was great to see you haven't had any issues since your installation was completed, and that the process was simple. Thank you so much for helping change the way the world is powered!

Oct. 20th, 2021

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Anonymous Millbury, MA

Installation was not very smooth. There are still a bunch of outstanding items that need to be resolved. It was very disjointed. There seems to be a lack of communication with the provider.

2 years ago

Reply from SunPower

We are sorry to hear about your experience with us. I'd love the opportunity to assist you with this matter and get it resolved. When you have a moment please private message us your account and contact information. We appreciate the feedback and look forward to speaking with you.

Oct. 20th, 2021

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Pam Carroll East Granby, CT

Panels work well. Like the phone app. Our electric bill is just for the fee to be connected to the grid. We are banking kilowatt hours for winter.

2 years ago

Reply from SunPower

Hi Pete, thanks for the positive feedback. We are glad to see that your panels are working great and are saving you money. If any issues occur or you have a question please don't hesitate to contact us. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Salvador Garcia Oakland, CA

The installation was a good experience. The Technician were friendly and answered my question that I had during the installation.

2 years ago

Reply from SunPower

That is great news, Salvador. We are so happy to see that the technicians were able to guide you through the installation process and answer all your questions. We sincerely thank you for the wonderful review, and for helping us change the way the world is powered.

Oct. 20th, 2021

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David Carroll Auburn, CA

Very professional! Treat your property with respect and an absolutely fantastic installation job! Not to mention all the behind the scenes support!

3 years ago

Reply from SunPower

David, thank you so much! We are so happy to hear how satisfied you are with the install. All our teams strive for phenomenal service and love to see when clients leave glowing reviews like yours supporting that ideology. We are always here to help and hope you reach out in the future with any further questions. Thanks again for choosing SunPower!

Oct. 12th, 2021

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Verified Customer

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Howard Vero Beach, FL

You guys always do a good job. I've been satisfied with the panels. They work perfectly. We are still waiting for the batteries.

3 years ago

Reply from SunPower

We are so happy to hear that, Howard! So glad to see you are satisfied with your system and its performance. Thank you for the kind review, and let us know if you ever have further questions.

Oct. 15th, 2021

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Verified Customer

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Kym El Dorado, CA

I don't like that I can't track our solar usage on the website but other than that we're happy with it and they were able to install it fine.

3 years ago

Reply from SunPower

Hi, Kym thanks for the feedback. Sorry to hear that you can't track your solar usage I understand how important that can be. You should be able to track your usage with the mySunPower app. If you're still having trouble please contact us we will more than happy to assist you with this issue.

Oct. 11th, 2021

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Richard Vacaville, CA

It is as exactly as advertised. My experience has been positive. It took a while for all the inspections but it working now.

3 years ago

Reply from SunPower

Richard, we appreciate the feedback. We're glad the system and experience lived up to your expectations and hope you reach out for any further questions or concerns. Thanks for helping us change how our world is powered!

Oct. 16th, 2021

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Verified Customer

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Anonymous Vacaville, CA

Sun Power is working very well. The company has done everything they possibly could to make me happy and they have been prompt.

3 years ago

Reply from SunPower

We appreciate the positive feedback. Nothing makes us happier than to hear how happy we can make others with our products and services. Thank you for choosing SunPower!

Oct. 16th, 2021

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Verified Customer

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Scot Fallbrook, CA

Any request we have, they are very responsive. The work the technicians have done is very professional. They work well together. It is very smooth.

3 years ago

Reply from SunPower

Thank you, Scot! We are always here to help and appreciate the stellar review.

Oct. 16th, 2021

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Verified Customer

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Kuldeep San Diego, CA

I am getting the right kind of power output that means the system is working well. It is the best efficiency and durability. Quality wise they are the leaders.

3 years ago

Reply from SunPower

Kuldeep, thank you for the positive feedback. We are happy to hear your system is working well, and appreciate the kind words. Let us know if there is anything we can do to help keep your experience up to your standards. Thank you again for choosing SunPower.

Oct. 16th, 2021

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Verified Customer

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LORI WICKSON Friendswood, TX

It was a pleasure working with the whole crew involved with my solar power experience. Could not have asked for a more professional group of people.

3 years ago

Reply from SunPower

Lori, we are delighted to be part of your solar power experience. Let us know if you have any questions about your system, we are always here to help!

Oct. 22nd, 2021

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Verified Customer

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Paul Winge Plano, TX

The customer service was very good. Our sales person was clear and concise, the installation team was quick and the final result looks great.

3 years ago

Reply from SunPower

We are so pleased that SunPower was able to meet your expectations! We stand by our products and are honored to have our clients attest to their value. Thank you for choosing SunPower and for helping make the world greener one home at a time.

Oct. 22nd, 2021

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Verified Customer

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Patrick Youngtown, AZ

So far I haven’t had any problems. It was quick and easy to install. It only took two days. They are very responsive when I call with questions.

3 years ago

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Verified Customer

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Anonymous Cortland, IL

They have high efficiency panels and quality products. I would prefer to have a user serviceable panels where I could look at the real time usage and solar energy production.

3 years ago

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Verified Customer

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Michael Alstrits Southington, CT

The installer (Earthlight) was excellent and during the sales process did an excellent job of explaining the value of the product.

3 years ago

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Mark Flint Bolingbrook, IL

Their panels are great. Their reporting of the data on their app and website often malfunctions, including today Aug 19th. Last reported data is 4 AM.

3 years ago

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Verified Customer

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Norman Heyen Freeport, IL

Sizing estimate was correct, covering ~97% of power used for the first year. Installation was painless and done on time and correctly.

3 years ago

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