star star star star star

Juan E. Velazquez Diaz

Sunnova is actively present in Puerto rico and Customer Service is exelent.

6 months ago

Reply from Sunnova

Hi Juan E Velazquez Diaz! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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David Bologna

Stands by there word and promises made during the installation process.

6 months ago

Reply from Sunnova

Thank you, David Bolonga! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Linda

So far all my questions have been answered in a timely manner.

6 months ago

Reply from Sunnova

Thank you, Linda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Augustus Herrington Baltimore, MD

They came on time, worked diligently and let me know when they were finish

7 months ago

Reply from Sunnova

Thanks for reaching out to us, Augustus Herrington. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 13th, 2024

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Chris Roddy Jacksonville, NC

From initial meeting to installation to the power reductions have been a blessing.

1 year ago

Reply from Sunnova

Hi Chris Roddy! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 19th, 2023

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Scott C.

Great to work with and easy process. The system was installed in a very short time frame.

1 year ago

Reply from Sunnova

Hello Scott C, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 19th, 2023

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Jay Garner

At the time we applied for a loan Sunnova had the best rates around & the service was great.

1 year ago

Reply from Sunnova

Hello Jay Garner, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 19th, 2023

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Kevin Festerman Hanover, PA

I liked most the friendly attitude of all of the employees, no pressure to do anything

1 year ago

Reply from Sunnova

Hello Kevin Festerman and thank you for the 5 star review! We guide you throughout the process and make sure to answer all your questions. We are glad to hear your experience reflected what we strive for.

Sep. 19th, 2023

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john vosti Redding, CA

Tony , the solar representative was very informed and answered all the questions I had.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, John! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Elliot Hernandez

Excellent energy supplier and very good customer service. Without a doubt the best.

1 year ago Edited September 18, 2023

Reply from Sunnova

Good day , Elliot Hernandez ,We're honored to be part of your solar journey and are glad to know we have made your experience a positive one.

Sep. 19th, 2023

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David

I'm very happy with my service with Sunnova,I never had issues with my solar system.

1 year ago Edited August 9, 2024

Reply from Sunnova

Hello David. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 9th, 2024

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Arturo Torres

Great Service. Incredible easy ,all the work was done with professional sevice.Top-notch.

1 year ago Edited October 2, 2023

Reply from Sunnova

Thank you, Arturo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Rusell Gotay

I have Peace of mind knowing that no matter what happend always willa have electricity

1 year ago Edited September 15, 2023

Reply from Sunnova

Hello Rusell, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

star star star star star

Elba Pagan

Sunnova has been very professional and so far I’m very satisfied with the service.

1 year ago

Reply from Sunnova

Thank you, Elba! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Esteban Esteban Fontanez-Osorio

Sunova is a reliable company that offer a good and outstanding service in the area is Puerto Rico.

1 year ago

Reply from Sunnova

Thank you, Esteban! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Douglas Peña

Everything so far from the system is excelente.The best investment Ive ever made.

1 year ago

Reply from Sunnova

Hi Douglas! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

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Briggsie B Tamaqua, PA

Really not sure as just had installation, waiting for my inspection. So far so good

1 year ago

Reply from Sunnova

Hi Briggsie! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

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Michael Simon Jersey City, NJ

Tom B is great! Wonderful help, patient and explained everything. Great Somarnova employee.

1 year ago

Reply from Sunnova

Thank you, Michael, for taking the time to write us a kind review. Glad to hear that Tom delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 14th, 2023

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Marcia Curry New Castle, PA

Quick response and very knowledgeable. Their resolution significantly reduced our electric bill.

1 year ago

Reply from Sunnova

Hi Marcia! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 14th, 2023

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Mike Sweeney Playa del Carmen, ROO

I liked that Paige, Nicole, and Brandon were very concerned about my wife and I.

1 year ago

Reply from Sunnova

Hello, Mike Sweeney, We're delighted to hear that Paige, Nicole, and Brandon were attentive to your needs. Your satisfaction is important to us, and we're here to assist you whenever needed. Thanks for choosing Sunnova!

Sep. 14th, 2023

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Roger young

Good pricing, completed permits and installation on time. No issues so far. Would highly recommend

1 year ago

Reply from Sunnova

Hi Roger Young, We appreciate your positive feedback! It's fantastic to hear that you were satisfied. We appreciate your recommendation. Thank you for choosing us.

Sep. 14th, 2023

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Carlos Nuñez

It was easy to get financing with low rate and the system is performing like is supposed to.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Carlos, We're delighted to hear that. If you ever have more questions in the future, please don't hesitate to reach out. We're here to support your continued savings and satisfaction. Thank you for choosing us for your solar needs!

Sep. 14th, 2023

star star star star star

Micky Strauss CA

I'm just very happy with all aspects of the Solar System installation experience.

1 year ago

Reply from Sunnova

Hello Mickey Strauss, We're delighted by your satisfaction with your solar installation. Your happiness is our priority, and we're here for any future needs. Thank you for choosing us!

Sep. 14th, 2023

star star star star star

Beverly Wimbs

FAST,FRIENDLY PROFESSIONAL SERVICE..THEY WORJED AROUND MY SCHEDULE AND ECPLAINED EVERY DETAIL.

1 year ago

Reply from Sunnova

Thank you, Beverly We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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ROBERTO RODRIGUEZ Winter Haven, FL

Sunnova offer different types of options for the price range 😀 thanks again for you service

1 year ago

Reply from Sunnova

Hi Roberto! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

star star star star star

Denise Devereaux Lee, MA

Knowledgeable, friendly and professional. Very good communication and timely in the work performed.

1 year ago

Reply from Sunnova

Hi Denise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Ade Miami, FL

A great company to work with on solar energy. The rep from the LGCY was wonderful

1 year ago

Reply from Sunnova

Greetings, Ade Thank you for the 5 stars! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 19th, 2023

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John zopf Chicago, IL

their company set up all phases of the build and it was fairly fast and works flawlessly. Thank you

1 year ago

Reply from Sunnova

Hello, John Zopf. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

star star star star star

Susan Gonzalez Forked River, NJ

Great company/service, definitely will recommend to everyone asking about solar!!

1 year ago

Reply from Sunnova

Hello, Susan Gonzalez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Noranys Febres

Very responsive. Until now I havent had any problems regarding billing or services.

1 year ago Edited September 12, 2023

Reply from Sunnova

Hi, Noranys Febres. We appreciate your positive feedback and are happy to hear you have been receiving a flawless experience!

Sep. 14th, 2023

star star star star star

Mike Anonia York, PA

For sunnova everything seemed to go smoothly, not so much with Dover Twp government.

1 year ago

Reply from Sunnova

Hello Mike Anonia, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 12th, 2023

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Cecil Alders

The company is very responsive and dependable. There employees seem to be well trained and courteous.

1 year ago Edited June 13, 2024

Reply from Sunnova

Hello Cecil, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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E Tucker Rahway, NJ

The process too very long to complete but the project manager was constantly in communication which I appreciated

1 year ago

Reply from Sunnova

Hello E Tucker, We apologize for the delay in the process but appreciate your positive feedback! We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

star star star star star

Steve Firko

Installation was quick, clean and looks great! I'm happy with the production numbers too!

1 year ago

Reply from Sunnova

Hello Steve Firko, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

star star star star star

Eric Hoang

Great Solar Company in Bay Area , I recommend new customer won’t be wait and choice

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Eric Hoang, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 6th, 2023

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T.j. Risch

To long time to finally come out and fix, didn't bother to call or show up on second appt. Had to tell three people that I wasn't available for 1st appointment

1 year ago

Reply from Sunnova

Hello, T.J. Risch. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Joshua Ginn Houston, TX

No communication period. They have come to my home twice and left without doing a thing. This past time they didn't get out of their trucks. No one reached out to tell me what their plan was or what's going on. Useless.

1 year ago

Reply from Sunnova

Hello, Joshua Ginn. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing

Sep. 6th, 2023

star star star star star

Jerry Moore Realtor Gardena, CA

Tanner was amazing and the reason I went ahead and made the decision to get Solar on my house.

1 year ago

Reply from Sunnova

Hello Jerry Moore, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience with Tanner aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 29th, 2023

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Jason Reyes San Bernardino, CA

No one has called to go over billing, website, or smartphone app? A tech, as promised, has not come out to go over our new solar system panel installed on the side of our home?

1 year ago

Reply from Sunnova

Hello Jason Reyes, thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? We'll look into this right away.

Aug. 28th, 2023

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Rex U Fremont, CA

Process was very fast! From start of application to final approval was a breeze.

1 year ago

Reply from Sunnova

Hello Rex U
, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 25th, 2023

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Miguel Bastida Reno, NV

Worst solar company. I regret getting sunnova. Don't go with sunnova biggest mistake of your life. I'm not saving any money. I'm paying triple on my electric bill with solar panels. No saving what so ever

1 year ago Edited August 25, 2023

Reply from Sunnova

Hi Miguel Bastida, thanks for reaching out to us. We've seen your review and want to help. To assist you effectively, please send us your system ID or case number via email to customerservice@sunnova.com. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to helping resolve this for you.

Aug. 25th, 2023

star star star star star

gloria romero

They were efficiently working to get my solar system installed without any problems for me!

1 year ago

Reply from Sunnova

Thank you for your message, gloria romero. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 25th, 2023

star star star star star

Melissa Bostic Baltimore, MD

I like Sunnova's customer service response time with getting back with me on most concerns.

1 year ago

Reply from Sunnova

Hello Melissa Bostic, welcome to the Sunnova Family! We're thrilled to have you on board. Our agents aim to provide you with the best customer service we can give as possible; we are glad to hear that your experience is proof of that.

Aug. 23rd, 2023

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Vickie Gossman Ocala, FL

Matt Z was very thorough, he explained everything from beginning to end. We give him an A+!!

1 year ago

Reply from Sunnova

We appreciate the kind message concerning the involved agent! We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 22nd, 2023

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Brenda Corbitt

The gentleman came and did what needed to be done, they were pleasant , had no problems

1 year ago Edited September 5, 2023

Reply from Sunnova

Hello, Brenda Corbitt. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Steve York, PA

Communication is very good from the initial conversation to the set up and installation.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Steve! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 22nd, 2023

star star star star star

Tony Palm Bay, FL

Working with Sunnova has been and easy an simple process so far. Thanks, Sunnova!

1 year ago

Reply from Sunnova

Hello Tony, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 22nd, 2023

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Arden Joyce Gonzales

I do not recommend. Very inefficient and took me half a year to start generating only to end up paying two bills instead of cutting cost which is the reason we decided to go solar. Do not make the same mistake

1 year ago

Reply from Sunnova

We appreciate you for letting us know about your experience. We understand the frustration this may have caused, and we sincerely apologize. If you wish to discuss the matter or any other concerns you may have further, please send us an email at customerservice@sunnova.com with your system ID and phone number so we may better assist.

Aug. 18th, 2023

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Shannon Kopacz Westfield, MA

Terrible customer service. It’s been 2 mo and we still don’t have the roof damage the solar installers caused fixed yet. VERY difficult and disappointed. Can not recommend to friends and family.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 15th, 2023

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Ulysess Lingo Vineland, NJ

I thought the certification time was too extended although I understand it’s not completely in your control.

1 year ago Edited August 15, 2023

Reply from Sunnova

Hi Ulysess Lingo, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 15th, 2023

Sunnova Reviews