We receive compensation from some of the companies listed on our site. However, this compensation does not impact their score, ranking, or reviews. Learn more

Categories arrow_drop_down

Write a Review For Businesses Login

Sunnova

Name: Sunnova
Rating: 3.8

check_circleVerified

3.8

star star star star star_border

1,001 User Reviews

8.2

Overall Score

Good

Bad

Bottom Line

Reviews

Write a Review

Company Details

States Serviced

Best Panels Available

Undisclosed

Best Inverter Available

Undisclosed

Workmanship Warranty

25 Years

Equipment Warranty

25 Years

  Payment Options Available

4/4

Time in Business

9 Years

Number of Reviews 1,001

LAST UPDATED: July 20th, 2021

This company is a Business Suite customer. Learn more

error This company may not service all states.

See states serviced

Since 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. The company offers a solar industry-leading 25-year service commitment on all solar panel installations, with an additional 10-year roof warranty. Meanwhile, the Sunnova Adaptive Home solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. The solar service provider offers a number of financing options, but conditions do apply.

thumb_up

The Good

Flexible Payment Options
Helpful Moving Options
Wide State Availability

Flexible Payment Options

Sunnova offers a number of payment options to help customers lower their dependence on the power grid:

The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will own the solar power system.

Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.

Helpful Moving Options

If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's renewable energy services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.

thumb_down

The Bad

Long Contract Terms
No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.

Additionally, Sunnova does not offer a production guarantee for the PPA option, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.

gavel

The Bottom Line

Sunnova has a simple mission: provide competitive solar solutions across several states and offers a variety of financing options, including cash purchase, a solar lease and PPA. The solar company also provides moving options to help customers establish energy independence.

However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases. If you're still unsure whether this company is right for you, read below for verified Sunnova Solar reviews.

View Best Solar Companies

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

3.8

star star star star star_border

1,001 Reviews

Review Breakdown

5 grade

56%

4 grade

10%

3 grade

2 grade

1 grade

22%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

check_circle

Verified Customer

star star star star star

George Lohstroh Fullerton, CA

The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?

3 weeks ago

Reply from Sunnova

Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Paul Picken Ledyard, CT

Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..

1 month ago

Reply from Sunnova

Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Phoebe Mossey South Yarmouth, MA

Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.

2 weeks ago

Reply from Sunnova

Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Barbara Miller Fresno, CA

When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.

1 month ago

Reply from Sunnova

Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

John Crockett Crowley, TX

Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful

1 month ago

Reply from Sunnova

Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

2 weeks ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

3 weeks ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

3 weeks ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

star star_border star_border star_border star_border

Jack Dowling Waterbury, CT

Worst company I have ever dealt with. They don’t really have any customer service. Just a bunch of foreign workers reading from a script. I’m being charged by Sunnova for solar, that doesn’t work and having to pay an electric bill. This is unacceptable. The worst part is I have contacted customer service over a dozen times, requested a manager and all I’m told is they can’t transfer my call so they will email their manager to call me back. After several months NO CALL BACK. Avoid using this company at all costs. They are non responsive to a problem THEY CAUSED.

3 days ago

Reply from Sunnova

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send me an email at [email protected] with your contact information, we would have our specialist reach out to you. ^vb

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

2 weeks ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

2 weeks ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at [email protected]? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

2 weeks ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

1 month ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

1 month ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

1 month ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

1 month ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Elaine Williams Hempstead, NY

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

2 months ago

Reply from Sunnova

Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Barbara Bellamy Fort Worth, TX

saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.

3 months ago

Reply from Sunnova

Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

3 months ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Earl Spomer Atwater, CA

Works perfect and no issues to date! Looking forward to many more years of savings!

2 weeks ago

Reply from Sunnova

Earl, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Janet J Towns Bethlehem, PA

The company is easy to work with, their web page is user friendly and their staff is professional.

2 weeks ago

Reply from Sunnova

Janet, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

2 months ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at [email protected] with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Charles Colaresi Kensington, CT

Easy to work with. Took care of everything that had to be done.

2 weeks ago

Reply from Sunnova

Thank you for the note, Charles. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

marion van Den Boom Merced, CA

From commitment to solar power production every thing was smooth.

2 weeks ago

Reply from Sunnova

Marion, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Denise Ann Decosta Fairhaven, MA

They changed my fuse box to a circuit breaker unit for NO money..

2 weeks ago

Reply from Sunnova

Thank you for the note, Denise. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

3 weeks ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mohanram Waterbury, CT

I have a bad service so I don't recommend no one else this company I am trying to do my roof and I'm calling you guys four the quote and if 2-week continue mistake

3 weeks ago

Reply from Sunnova

Hello Mohanram, thank you for reaching out. We are very sorry for the experience you have encountered, and we appreciate your patience. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Francis G. Hamele Fullerton, CA

From start to finish it was everything that they said it would be. Installation went very well.

1 month ago

Reply from Sunnova

Francis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Marina Staten Island, NY

Easy process no hidden crap. Fast process start to finish, always answered our questions.

1 month ago

Reply from Sunnova

Thank you for the note, Marina. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

2 months ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

star star_border star_border star_border star_border

Pawpatrol Whittier, CA

Been waiting 4 months for Sunnova to remove solar panels so the roof can be replaced. Water was flooding a back room and the contract says nobody but Sunnova can touch the panels. Call every week and told someone will call us back. Sunnova gave us a estimate for $5000 to remove for roof replacement and must send check first before they will give you a date the panels will come down because they contract it out locally. Asked for something in writing that they will remove and reinstall panels quickly and not penalize us for having no panels up ( after reading people have waited 10 months for panel repairs, documents to transfer panels and when panels destroyed by act of God people still had to pay Sunnova). Sunnova says send them the check for $5000 and then they will have someone contact us but they can’t promise how long the contractor they use will take to complete the job. Are they kidding? They want $5000, nobody else can touch the panels, nothing in writing when the work will start or end? Plus I still have to pay Sunnova and my usage will be billed at Sunnovas power rate not my power company!!! Run as fast as you can, file BK if you ever want to sell your house because all the good reviews are people who just had solar installed. Wait till you need to sell or have damage to your home. Sunnova isn’t a lease or a loan it’s a 25 yr contract you can not pay off early only transfer to someone else to take over your contract. It’s insane, how did they switch the lease to a contract you can’t buy out?

1 month ago

Reply from Sunnova

Hello Pawpatrol, thank you for bringing this to our attention. Can you send us an email at [email protected] with your system ID and a phone number where we can reach you at?~MV~

Jun. 18th, 2021

star star_border star_border star_border star_border

James Carrington Wilmington, MA

Worst customer service. Sunnova is the "finance partner" who subcontracts service out to Trinity Solar. Three days after the system was brought on-line the system failed. A technician came out three days later and diagnosed faulty wiring from one of the panels. To his credit, he bypassed that one panel and got the systems running (I have 30 panels, one missing doesn't affect much). Two weeks later I had not heard about a replacement, so I called. It seems they lost the repair ticket. It took another two weeks to get the defective panel replaced. I had to call my sales rep to rattle someone's chain and get them to replace the panel. Now, less than a year later, I needed a chimney repair during which some debris dropped and broke another panel. It took ten days to get a technician out to diagnose the damage. Now, it has taken another six weeks to schedule a replacement (still not done). The excuse I'm given is that the "finance partner" must authorize any changes to the system, which can sometimes take several weeks. Right...Several weeks to authorize replacement of a damaged panel, which they have pictures of; a technicians report saying it must be replaced; and an insurance adjusters report from the chimney repair company admitting they caused the damage. Pathetic. This could be a Trinity issue, but Trinity is blaming Sunnova. I've heard nothing from Sunnova except the monthly bill.

1 month ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you send us an email to [email protected] with your system ID and a phone number where we can reach you at?**MV

Jun. 2nd, 2021

star star_border star_border star_border star_border

Lorraine Johnson Reedley, CA

Gosh, where do I begin. We have been going through this Nightmare with Sunnova for over a year now and they refuse to fix my roof that leaks where they worked and put panels. I wrote a review and they came out to check things but still refused to help us repair the roof. I got a horrible TRUE-UP bill which was over $2,600+. Now I am submitting another review after speaking with sunnova, they have notified us our system was not working and furthermore it has not been working for over 5 months. It still does not working properly. So now I am told that the system is tripping the breakers. After some research it is the tripping of the main service panel that is causing the malfunction. What I have gathered from the limited information they have shared with me. That is one issue but they have not ruled out nor confirmed that the panels need replacing and if they are actually operating. This is troubling because they promised me that the main service panel would've been replaced or a side sub panel would added if additional power was needed prior to install but they opted not to. I trusted there engineers/inspector's that came out and approved an installation with existing service panel. Now that the tripping of breakers is happening makes me think that they never should've approved installation without that being done prior. Lastly, What I can confirm is breach in contract due to under producing to this date because they are far below the agreed upon Annual kWh Production. We were not notified and no one came to check the system until I filed a complaint as I am doing now in hopes for resolution. I only want to add thank you BESTCOMPANY.com that allows ordinary working folks like us to make REVIEWS on companies that do not keep their word nor communicate and/or breach contract.

1 month ago

Reply from Sunnova

Thank you for reaching out, Lorraine. We are sorry you had to go through this ordeal. We do appreciate your patience. . Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Joyce Clark

The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.

7 months ago

Reply from Sunnova

Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Dec. 2nd, 2020

check_circle

Verified Customer

star star star star star

Don Gay Mechanicsburg, PA

Easy to work with. No issues with service or reliability.

2 weeks ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Ryan keenan National Park, NJ

Easy, reliable, friendly service, no issues

3 weeks ago

Reply from Sunnova

Hello Ryan, We appreciate the positive feedback ! ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

John DeGroff Shelton, CT

Easy/nice to deal with. All around, great service!

3 weeks ago

Reply from Sunnova

Hello John, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Linda Romig Beaver Springs, PA

They were very helpful, friendly and efficient

3 weeks ago

Reply from Sunnova

Hello Linda, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

LISA ZUSSMAN Egg Harbor Township, NJ

Your representative that helps me every month Lisa is wonderful

1 month ago

Reply from Sunnova

Thank you for the note, Lisa. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

JAMES M GASKILL Selma, CA

They promised to has someone come out and clean the panels, since we've had them no one has ever showed up to clean them.

1 month ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. One of of our agents will reach out to you directly to address this issue. Thank you. ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Cindy Dudas Tuckerton, NJ

So far we are saving money and we like the idea of using the sun as energy.

1 month ago

Reply from Sunnova

Thank you for the note, Cindy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sue Appler Hanover, PA

No problems with them and save money on electric bill each month and year

1 month ago

Reply from Sunnova

Thank you for the note, Sue. Welcome to the Sunnova family!^VB

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Carol Hamden, CT

Just the best , everything is good , above my expectations

1 month ago

Reply from Sunnova

Thank you for sharing your story, Carol! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Tom & Gina Piper Blandford, MA

Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.

1 year ago

Reply from Sunnova

Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD

Jun. 16th, 2020

check_circle

Verified Customer

star star star star star

Kelly Confer Pittsfield, MA

Everyone that i have dealt with from the beginning to the end of the process was fantastic!!

2 months ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! **MV

May. 18th, 2021

star star_border star_border star_border star_border

Skye Atterberry Redding, CA

1st after installation of the solar panels that had been approved with a signed contract, I was told I had to sign a new contract, with all the same information, just updating the installer information so that I could be turned on. I had to do it quickly so it could be submitted. They changed the contract, and lowered the guaranteed production amount. Which is much lower than originally agreed upon, and lower than what my household needs. 2nd, with my installer on the phone with me as witness, we called and asked if I made a huge payment, if I could rearomatize early, before the 18 months, and lower my payments. I was told all I had to do was call and rearomatize any time after the payment cleared. I paid them $65,000 payment, and then called to get the payments lowered. They now refuse to lower the payments in reflection of how much I sill owe, until next year. I have never a had a single positive experience with Sunnova. I highly recommend you look for a different company. You'll be stuck with them for 25 years. Go somewhere else.

2 months ago

Reply from Sunnova

Hi Skye, thank you for reaching out to us! If you can send us an email to [email protected] with your system ID and a phone number where we can reach you at?**MV

May. 20th, 2021

star star_border star_border star_border star_border

Chris Newtown, CT

Terrible Customer service. The absolute WORST customer service I have ever experienced. Called over 10 times, and negative results. Had a sudden production drop in October of 2020, same temperature, same weather, nothing changed. Did not recover for many months. No explanation from Sunnova. Called Sunnova repeatably with the same scripted result of "we are working on the issue" Never once did they send a tech out. Never once did they give any explanation on why the sudden drop. A couple of months ago, the panels started producing again. I suspect that they found something wrong, and corrected it. A generic email "We confirmed that your system is producing and communicating as expected" Of course we haven't been credited. If I could switch, I would absolute go with another Supplier. Seek other options!

2 months ago

Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message with your system ID and phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Apr. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

7 months ago

Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

2 weeks ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Jim Sokolowski Southington, CT

they have been very up front and helpful

1 month ago

Reply from Sunnova

Thank you for the kind words, Jim. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.