Sunnova
check_circle VerifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 17 states: Arizona, California, Connecticut, Delaware, Florida, Hawaii, Louisiana, Massachusetts, Maryland, Nevada, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, and Texas.
The company's services are also available in Guam, the Virgin Islands, Puerto Rico, and Saipan, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
653 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Kaleisha H.
Great customer service with prompt follow up and thorough support all through the process
Reply from Sunnova
Feb 14, 2020
Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Verified Customer
David Vega
They were great when I was setting up to buy something, support since purchase stinks.
Reply from Sunnova
Feb 15, 2020
Hello David Vega, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Verified Customer
Ilima Segoviano
Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.
Reply from Sunnova
Feb 14, 2020
Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Verified Customer
Mary Tessaro
Great communication & explanations. No cost to me.
Verified Customer
Julia Schonert
I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.
Reply from Sunnova
Feb 15, 2020
Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA
Verified Customer
Robin Hamilton
The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info
Reply from Sunnova
Feb 14, 2020
Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO
Manuel Zurita II
The courtesy and knowledge of the employees. For example: I would ask, what time is it? I don't know but, please wait and I will get that for you. That's professionalism. Thank you Sunnova. MZurita II
Reply from Sunnova
Feb 14, 2020
Hello Manuel, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MO
Leesa Mendoza
The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova
Reply from Sunnova
Feb 14, 2020
Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO
Stephen Strouse
This company is very thorough. Their communication with their customers is outstanding! I can not recommend them highly enough. Thx so much!
Reply from Sunnova
Feb 13, 2020
Hello Stephen Strouse , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Frank Mona III
Overall, it's been a great experience. My salesperson Trevor was excellent and patient with the 100 questions my wife and I had about everything from financing to equipment to placement of the panels. The installation went smoothly and the communication from Sunnova has been consistent and thorough. I'm excited to see the early returns on the energy the system is providing and can't wait to start seeing dramatically reduced energy bills from PG&E, not to mention feeling good about producing green energy and reducing my dependence on the increasingly unreliable grid.
Reply from Sunnova
Feb 13, 2020
Hello Frank Mona III , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
David Jacobs
Sunnover is a great company to do business with. Extremely up-front about everything; easy to deal with, their employees are friendly and cooperative, the company has provided all the data and technical information I've ask for, and I've never had any problem that wasn't easily, quickly and fairly resolved.
Reply from Sunnova
Feb 13, 2020
David Jacobs , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
James Tomlinson
Well just starting, would like to answer this in 4 months. But up until today all has gone according to schedule.
Reply from Sunnova
Feb 13, 2020
Hello James Tomlinson , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Charlie M
I’ve been with this company 3 days and I CAN NOT MONITOR my system in real time! I own my system, I want to monitor my system and I CAN NOT! There is a 3 day lag in monitoring! This is unacceptable, inefficient and horrible customer service! I absolutely detest this company and I REGRET using them! RUN AWAY FROM THIS COMPANY NOW!
Reply from Sunnova
Feb 13, 2020
Hello Charlie M , we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to [email protected] with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Charlie
Sunnova SUCKS! You can NOT monitor your solar system real-time! The customer service call center is in Belize, Oscar the center manager REFUSED to give me the corporate number for me to complain! I’m paying a lot of money for a solar power system that I DO NOT know if it is producing, because I can not monitor it in real time! All Oscar kept saying was that he was a customer service only! As per my contract, SUNNOVA is supposed to monitor, maintain, repair and support my system! DO NOT USE THIS COMPANY!
Reply from Sunnova
Feb 13, 2020
Hello Charlie , we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to [email protected] with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Robert James Winfield
I made 17,430 kilowatt hours in 1 year: I have an electric heat pump pool heater, 90 degrees, all electric house, instant on electric water heater, LED lights, partial electric car, electric heat. I still produced an excess of over 5,000 kilowatt hours, have an electric bill of $21.69 (minimum charge). The micro inverters work great and minimize shade losses. Free manufactured electricity from sunshine, everyone can do it. You can too. Very easily. The technology just keeps getting better. Next step is a battery and Enphase IQ8 microinverters so when the next hurricane comes, I will have power for refrigerator, lights, car. I highly recommend Sunnova
Reply from Sunnova
Feb 07, 2019
Dear Robert, thank you so much for such great review! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Together we are converting more homes into energy saving powerhouses. Welcome to the Sunnova Family!^MO
Gary G
Sunnova has lived up to everything they told us about solar. Our overall electric bill has dropped a lot. No problems with the system at all.
Reply from Sunnova
Feb 13, 2020
Hello Gary G , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Welcome to our Sunnova Family!^OA
Verified Customer
Brian
The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.
Reply from Sunnova
Feb 11, 2020
Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to [email protected] with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Alona McFarland
because of savings and all is working out
Reply from Sunnova
Feb 11, 2020
Good morning Alona, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Paul Brown. My rating will change if I can see any value in this purchase.
Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.
Reply from Sunnova
Feb 11, 2020
Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to [email protected] with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Orlando Uribe
They provided excellent service. They were very flexible with us. Good folks.
Reply from Sunnova
Feb 11, 2020
Good morning Orlando, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Mrs Ream
They need better communication with the inspectors
Reply from Sunnova
Feb 11, 2020
Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP
Verified Customer
M Saleem
Professional and very helpful in making the whole process very easy and worth changing.
Reply from Sunnova
Feb 11, 2020
Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Laura Crespo
The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good
Reply from Sunnova
Feb 11, 2020
Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to [email protected] with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Dawn and Tom Curtin
We're new customers and only have one month of service to base any comment on.
Reply from Sunnova
Feb 11, 2020
Good morning Dawn and Tom Curtin, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Alfa164s
My Sales Rep Youssef was very knowledgeable and answered all my questions in great stride.
Reply from Sunnova
Feb 11, 2020
Good morning Alfa164s, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Wendy Carter
Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.
Reply from Sunnova
Feb 11, 2020
Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Victor Ortiz
Very polite and understanding explain to me how things are and how they work
Reply from Sunnova
Feb 11, 2020
Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP
Verified Customer
Valerie Sculthorpe
Easy to deal with. Smooth transaction. Great customer service.
Reply from Sunnova
Feb 11, 2020
Good morning Valerie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Stanley Chapman
Very professional everything was done well
Reply from Sunnova
Feb 11, 2020
Good morning Stanley, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Stacy
Customer focused, superior service. Communication was top notch
Reply from Sunnova
Feb 11, 2020
Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Shon T
They were very professional ontime and hassle free
Reply from Sunnova
Feb 11, 2020
Good morning Shon T, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Scott Hubert
The install contractors left metal clips, trash and roofing nails all over my driveway causing a flat tire on one of my vehicles
Reply from Sunnova
Feb 11, 2020
Good morning Scott, Thank you for bringing this to our attention. If you could please send us an email to [email protected] with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Scott Brugge
My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them
Reply from Sunnova
Feb 11, 2020
Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
O.O
my appliances are shutting off if the iron and microwave are being use at the same time.
Reply from Sunnova
Feb 11, 2020
Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to [email protected] with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Matt
I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.
Reply from Sunnova
Feb 12, 2020
Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to [email protected] with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
Louis scaltrito
Everything went smoothly from sale to installation.
Reply from Sunnova
Feb 11, 2020
Good morning Louis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Lola
Set up was quick and neat. So far so good.
Reply from Sunnova
Feb 11, 2020
Good morning Lola, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Linda Cotter
They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.
Reply from Sunnova
Feb 11, 2020
Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP
Verified Customer
Julie Anderson
So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty
Reply from Sunnova
Feb 11, 2020
Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Jim
the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....
Reply from Sunnova
Feb 12, 2020
Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to [email protected] with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
Jennifer Kean
They made everything easy and answered all my questions honestly
Reply from Sunnova
Feb 11, 2020
Good morning Jennifer, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Jane Yanko
Excellent customer service and smooth installation of solar panels.
Reply from Sunnova
Feb 11, 2020
Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
Reply from Sunnova
Feb 11, 2020
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Eligio Crespo jr
Install was great was up before the time they told me
Reply from Sunnova
Feb 11, 2020
Good morning Eligio, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Cheryl Dowling
Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.
Reply from Sunnova
Feb 11, 2020
Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP
Verified Customer
Brian
their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.
Reply from Sunnova
Feb 11, 2020
Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to [email protected] with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Dorothy
The whole experience was great everyone was very informative and friendly. We will tell everyone we know about our experience and your company. Thank you so much!!
Reply from Sunnova
Feb 07, 2020
Hello Dorothy, Thank you for your positive 5-star feedback and Welcome to the Sunnova Family!^OA
heather dolan
We are having a great experience so far and I am looking forward to producing a lot of electricity.
Reply from Sunnova
Feb 08, 2020
Good morning Heather, thank you for your feedback and Welcome to the Sunnova Family!^MP
williamstandring
Sunnova has a great team of professionals who take you by the hand and walk you through all of the steps needed to install and power-up your solar system. I literally did nothing because they took care of all the paperwork , appointment scheduling, and installation. They kept me informed through all of it, and now I am going to take credit for helping our ailing environment.
Reply from Sunnova
Feb 08, 2020
Hello williamstandring, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Katlyn
Pay twice as much as I used to with the electric company. Yeah. Also, they doubled our rate at 2 years in - SURPRISE! Currently pay just under 600 monthly for a roof full with no shade about.
Reply from Sunnova
Feb 05, 2020
Hello Katlyn, we are sorry to hear that this was your experience with Sunnova, thank you for bringing this to our attention. One of our Issue Resolutions Specialist will contact you within 1-2 hours. ^OA