Sunnova

Service is terrible System was down all of June and July .Now system not at full operation, they set up service call for end of August. Last time it took 2 weeks for parts ,and they did not get it right , now looking at sometime in Sept. to maybe have a working system. But they still took their payments. So I had to pay them as well as the electric co. So extra cost to me of at lest $700. may be time to see a lawyer.

Reply from Sunnova

Aug 13, 2020

Good morning Djg, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to [email protected] we are here to help. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. Thank you ^IS

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Very nice people working for this company. Friendly and professional. They installed my solar system really quick and it started producing right away. The installation was done really good , it is barely noticeable from the ground and it looks well done . I already saw savings in mi electric bill. It was the right decision. Thanks a lot.

Reply from Sunnova

Aug 13, 2020

Hello Carlos Casana, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^IS

Very simple process, installation was very professional. Unlike spending a lot of money upfront where the pay off is 10 -20 years in the future, we immediately saw massive savings in our electric bill, with out an upfront cost or hassles. In addition, with the recent jump in electric rates, our bill stayed the same. - ($0). The service allows you to see how much power your array is generated daily. Very happy with the customer service, the power producing solar panels and my new electric bill. My wife and I highly recommend this service.

Reply from Sunnova

Aug 13, 2020

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^IS

We've been wanting to go solar for a while. Being able to do this at no cost for installation was awesome. Dustin made the whole process easy despite the pandemic. It's great to be saving money and doing our part for the environment.

Reply from Sunnova

Aug 12, 2020

Thank you! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

Great service. Dominic is a great asset.

Reply from Sunnova

Aug 10, 2020

Thank you for the note, Kenneth. Welcome to the Sunnova family!^JD

Customer service is the worst! What a joke! The person can hardly speak english making it even more difficult when calling in. After three calls to address my issue over three months with no results I asked to talk to a supervisor. Was told they would call back as soon as I got of the line with the representative I was talking with. No call back was made to me. Good luck if you ever have any issues that need to be resolved.

Reply from Sunnova

Aug 07, 2020

Hello Mr. Jacques, thanks for bringing this to our attention. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

Unfortunately because of the pandemic the process took longer than expected but Sunnova has been nothing but professionals.

Reply from Sunnova

Aug 06, 2020

Hello Candita, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

In the first five days of having my solar turned on i had one day that i produced look forward to the months to come.

Reply from Sunnova

Aug 06, 2020

Thank you for the note, Craig. Welcome to the Sunnova family!^JD

From Tyler M's introducing us to the advantages of today's solar energy to the day of panel installation, everyone on the team worked efficiently and with good humor.

Reply from Sunnova

Aug 06, 2020

Thank you for the note, Donna. Welcome to the Sunnova family!^JD

No cost for the installation of solar system and courtesy of installers. Least liked was the waiting time between installation and activation approximately two months.

Reply from Sunnova

Aug 06, 2020

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Whole documentation and communication process was excellent! Great work and I am very satisfied with the services so far.

Reply from Sunnova

Aug 03, 2020

Gopal, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

The monthly bill is nice 100 compared to 300 or 200 is key. I recommend it the best company!👍

Reply from Sunnova

Jul 30, 2020

Manuel, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

Reply from Sunnova

Jul 29, 2020

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

Reply from Sunnova

Jul 29, 2020

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

Great company to do business with! Excellent communication!

Reply from Sunnova

Jul 29, 2020

Mr. Mcelrath, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Working with the Sunnova team was an easy process start to finish. Initial discussions with the Sales Rep. was very informative and low pressure with all questions answered. Our project Coordinator was great and provide excellent ongoing communications on status of our installation schedule and next steps. On the day of the install, the crew was fabulous in their approach and took the time to go over their plans to ensure that I was OK with the placement of the equipment on the house. The installation went as planned and the finished product looks great. The neighbors have taken notice and are impressed by how the panels and other components look on our house. I would highly recommend Sunnova for Solar energy. Simply great! BTW, I think everyone needs to seriously consider Solar energy, as we all need to do our part to ensure for a better future for the planet. Go Solar with Sunnova, you won't be disappointed.

Reply from Sunnova

Jul 22, 2020

Hello Donald E Geoffroy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Welcome to our Sunnova Family!^OA

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Everything i have been promised has be delivered and EVERYONE I have worked with , or came to my home were wonderful!!!

Reply from Sunnova

Jul 22, 2020

Hello Amy Handley, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

We are new to Sunnova and I had a question regarding my bill. Eliza answered my concerns and was very friendly and knowledgeable. I highly recommend Sunnova

Reply from Sunnova

Jul 22, 2020

Hello Noreen , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. Welcome to our Sunnova Family!OA

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

Reply from Sunnova

Jul 20, 2020

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

Reply from Sunnova

Jul 20, 2020

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Trinity Solar is great to work with especially salesman named Kyle. Sunnova was uncooperative when we tried to cancel & their customer service was rude/terrible.

Reply from Sunnova

Jul 20, 2020

Hello Jillian, thank you for reaching out. We are very sorry to hear about your experience with the cancellation. One of our agents will reach out to you to discuss the conversation that took place. Thank you. ^JD

My solar panels have been operating since October 2018. . Everything was fine till my system stopped working on May 15,2020. It was determined the solar inverter was bad and was told it would take approximately 7 days to replace 4 weeks later Sunnova shows up for install only to find out they had the WRONG PART!!!! Well now here we are July 17 Sunnova says the parts are in BUT they can’t fix till July 30th . THIS IS TOTALLY UNACCEPTABLE!!!! And also Sunnova DOES NOT return phone calls and there is NEVER a supervisor available . Sunnova rates a 0

Reply from Sunnova

Jul 20, 2020

Thank you for reaching out, Mr. Frederick. We are very sorry to hear about your experience with your system. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

This is the worst Solar Company I have ever used. I have called 4 times now to schedule a repair and every time I am told that they promise someone will contact me to schedule an appointment, but no one has called for three weeks. Just asked to speak with a supervisor and again I got the run around. How can you stay in business when you do not take care of you customers. Would never use Sunnova again.

Reply from Sunnova

Jul 20, 2020

Hello Mr and Mrs. Hoffman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^JD

Great costumer service and people are Sonnova are very professional. I am happy with the service they provide me.

Reply from Sunnova

Jul 17, 2020

Alma, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

excellent work and the process run ok thanks

Reply from Sunnova

Jul 15, 2020

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

Everybody from the person that came to the house and explain about the system to the techs that did the installation of the cell's, all very professional, pleasant, and very well inform. The answer all the question with knowledge. From the beginning to the end a pleasant experience. I am proud i have and we are using the sun to help us be comfortable at home. The more natural we can live our life's the better for the world and us.

Reply from Sunnova

Jul 14, 2020

Good morning Inga, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

Very professional, true to what they told us. Great group of guys!!!

Reply from Sunnova

Jul 14, 2020

Good morning Lori, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

I would never reccomend sunnova to anyone. We over paid our bill, during this time they took the over paid amount. In the meantime the company came out and shut our systems off. We called in so many times and we kept getting the run around. This goes back to January. Well long story short they did not follow regulations to code as wires were hit in driveway that are supposed to be 24 inches. They are only 18 in the spot that was hit. We will be contacting our lawyer as we have been harassed to pay this bill and then get a call from company saying we owe them for the repair work. Shame on this company.

Reply from Sunnova

Jul 10, 2020

Hello Bobbie Huff, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly to address your concerns.^OA

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Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon

Reply from Sunnova

Jul 10, 2020

Good morning Ivan, thank you for your correspondence, our records indicate that an Issue Resolution Specialist is working to address your concerns. We are working diligently to get this matter resolved. The Issue Resolution Specialist assigned to your case will be in contact with you shortly to provide an update. Again thank you for your patience and for being a valued customer. ^MP

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I began communicating with Sunnova in NOVEMBER 27 2019 about a roof leak I had under their panels, Its now July 7 2020 and still no work has begun. Their customer service kept giving me the run around. They sent a tech from another company in March 2020 who took photos and stated it was a poor installation where the tiles were moved exposing area, now I have wood rot and still nothing has been done. They did send a Sunnova tech out to repair a network problem and he had no information about the roof repair. Now I see why this company is a nightmare and my next step id to file complaints with the Federal Trade Commission and the California Department of Consumer Affairs. These people should be arrested.

Reply from Sunnova

Jul 08, 2020

Hello Bob Mosemak, we are sorry you had to go through this ordeal. thank you for bringing this to our attention. We do appreciate your business and would like an opportunity to make things right. This is not a typical Sunnova Experience. I will forward your concern to the appropriate department to have one of our Issue Resolutions Specialist will contact you shortly.^OA

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We left the customer service was very good and are proud of now using an alternative energy for our home.

Reply from Sunnova

Jul 07, 2020

Good morning Lisa, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Sunnova made the whole process so easy. All I did was sat back and watch the pros work. No out of pocket costs, a neat installation, and no worries!

Reply from Sunnova

Jul 07, 2020

Good morning Paul C, thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Excellent clarity and follow up. Highly recommend

Reply from Sunnova

Jul 03, 2020

Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

Great fast service from the day I met with the sales rep I had my panels up and running with in 10 days

Reply from Sunnova

Jul 03, 2020

Hello Joshua Thomas-Castro, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

It is a complete nightmare. The representative told us when we signed the contract that the company will take care of removal if we need construction. We made the arrangements and made several follow ups phone call. But one of the call we were also informed that we have to cover for the expenses and we have to wait for the contractors to call us for the quote. It has been a month and we are still waiting for a call and for a quote for them. The call agent is respectful but Sunnova company is all for themselves. I can't wait to get rid of it. But I am on a 25 years lease. I just have to hope I could sell the house or wait for my term.

Reply from Sunnova

Jun 30, 2020

Hello MARICAR REMIGIO, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly.^OA

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Excellent service and saving a lot on our electricity bill 😀

Reply from Sunnova

Jun 29, 2020

Thank you for the note, Syeda. Welcome to the Sunnova family!^JD

When Sunnova Rep contacted me about solar system, I wad not really on board. After explaining to me how they operate, I felt differently. He promised me that my bill will be below $50.00 and my PSEG Bill will also be below $70.00. My PSEG bills used to be very high. It took me 4 months since I get Sunnova to see my PSEG bill below &50.00. I hope it says that way. I could not be happier. Thank you Sunnova!!!

Reply from Sunnova

Jun 29, 2020

Thank you for sharing your story Joseph! We are thrilled you make the decision to go solar and join us on our mission to provide energy independence!^JD

So easy to go solar! They take care of everything , and keep you updated during the entire process!

Reply from Sunnova

Jun 29, 2020

Diane, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

excellent service I recommend saving money and I have no problems with the system

Reply from Sunnova

Jun 29, 2020

Thank you for the note, Walter. Welcome to the Sunnova Family!^JD

Although it has been a while since our panels were installed we really have enjoyed working with Sunnova. There were a few problems in the beginning, but the company was very professional and timely with solving them. A lot of the delay was due to the pandemic , but after the county starting opening back up, they immediately came out to correct the problem. I would highly recommend Sunnova.

Reply from Sunnova

Jun 26, 2020

Thank you for sharing your story, Dorothy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

The entire staff from Sales to installation was friendly, proffesional and efficient.

Reply from Sunnova

Jun 25, 2020

Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Great product, knowledgeable and pleasant people to work with, good customer service.

Reply from Sunnova

Jun 22, 2020

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

So far the system is not doing what I was sold on.

Reply from Sunnova

Jun 22, 2020

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

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We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.

Reply from Sunnova

Jun 22, 2020

Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

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Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

Reply from Sunnova

Jun 19, 2020

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

good service and promptness in delivery of goods and services

Reply from Sunnova

Jun 16, 2020

Mr. Legaspi, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Sun nova has lived up to the salesman guarantee.

Reply from Sunnova

Jun 16, 2020

Thank you for your note, Larry. Welcome to the Sunnova family!^JD

Great program! We were able to save 100’s per month with no cost out of pocket

Reply from Sunnova

Jun 16, 2020

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Good Service and Product and Saving me Money

Reply from Sunnova

Jun 16, 2020

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

I thought I'd get a better savings on my electric bill.

Reply from Sunnova

Jun 16, 2020

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD