error This company may not service all states.

Sunnova is a different kind of power company, which is reflected in its business strategy.

The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.

So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.

The Good

  • Flexible Payment Options
  • Helpful Moving Options
  • Wide State Availability

Flexible Payment Options

Sunnova offers a number of payment options for customers to choose from.

The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.

Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.

Helpful Moving Options

If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.

The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.

Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.

The Bottom Line

Sunnova is available in several states and offers a variety of financing options and moving options.

However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.

View Best Solar Companies

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.8
starstarstarstar_halfstar_border

846 Reviews

Review Breakdown

5 star
57%
4 star
11%
3 star
6%
2 star
5%
1 star
21%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel
starstar_borderstar_borderstar_borderstar_border

djg

August 13th, 2020 Randolph, MA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Service is terrible System was down all of June and July .Now system not at full operation, they set up service call for end of August. Last time it took 2 weeks for parts ,and they did not get it right , now looking at sometime in Sept. to maybe have a working system. But they still took their payments. So I had to pay them as well as the electric co. So extra cost to me of at lest $700. may be time to see a lawyer.

Sunnova Logo

Reply from Sunnova

Aug 13, 2020

Good morning Djg, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to [email protected] we are here to help. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. Thank you ^IS

starstarstarstarstar

Carlos Casana

August 12th, 2020 San Diego, CA

Very nice people working for this company. Friendly and professional. They installed my solar system really quick and it started producing right away. The installation was done really good , it is barely noticeable from the ground and it looks well done . I already saw savings in mi electric bill. It was the right decision. Thanks a lot.

Sunnova Logo

Reply from Sunnova

Aug 13, 2020

Hello Carlos Casana, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^IS

starstarstarstarstar

Michael Mears

August 12th, 2020 Fairfield, CT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very simple process, installation was very professional. Unlike spending a lot of money upfront where the pay off is 10 -20 years in the future, we immediately saw massive savings in our electric bill, with out an upfront cost or hassles. In addition, with the recent jump in electric rates, our bill stayed the same. - ($0). The service allows you to see how much power your array is generated daily. Very happy with the customer service, the power producing solar panels and my new electric bill. My wife and I highly recommend this service.

Sunnova Logo

Reply from Sunnova

Aug 13, 2020

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^IS

starstarstarstarstar

SEB

August 11th, 2020 Walnutport, PA

We've been wanting to go solar for a while. Being able to do this at no cost for installation was awesome. Dustin made the whole process easy despite the pandemic. It's great to be saving money and doing our part for the environment.

Sunnova Logo

Reply from Sunnova

Aug 12, 2020

Thank you! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

starstarstarstarstar

Kenneth Kubo

August 10th, 2020 Victorville, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

Great service. Dominic is a great asset.

Sunnova Logo

Reply from Sunnova

Aug 10, 2020

Thank you for the note, Kenneth. Welcome to the Sunnova family!^JD

starstarstar_borderstar_borderstar_border

kwjacq

August 6th, 2020 Yuma, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Customer service is the worst! What a joke! The person can hardly speak english making it even more difficult when calling in. After three calls to address my issue over three months with no results I asked to talk to a supervisor. Was told they would call back as soon as I got of the line with the representative I was talking with. No call back was made to me. Good luck if you ever have any issues that need to be resolved.

Sunnova Logo

Reply from Sunnova

Aug 07, 2020

Hello Mr. Jacques, thanks for bringing this to our attention. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

starstarstarstarstar_border

Candita Ramos-Montes

August 6th, 2020 Brooklyn, NY

Unfortunately because of the pandemic the process took longer than expected but Sunnova has been nothing but professionals.

Sunnova Logo

Reply from Sunnova

Aug 06, 2020

Hello Candita, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

starstarstarstarstar

Craig Folk

August 5th, 2020 Birdsboro, PA

In the first five days of having my solar turned on i had one day that i produced look forward to the months to come.

Sunnova Logo

Reply from Sunnova

Aug 06, 2020

Thank you for the note, Craig. Welcome to the Sunnova family!^JD

starstarstarstarstar

donna Blackburn

August 5th, 2020 Hyannis, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

From Tyler M's introducing us to the advantages of today's solar energy to the day of panel installation, everyone on the team worked efficiently and with good humor.

Sunnova Logo

Reply from Sunnova

Aug 06, 2020

Thank you for the note, Donna. Welcome to the Sunnova family!^JD

starstarstarstarstar

Michael Deno

August 4th, 2020 San Diego, CA

No cost for the installation of solar system and courtesy of installers. Least liked was the waiting time between installation and activation approximately two months.

Sunnova Logo

Reply from Sunnova

Aug 06, 2020

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

starstarstarstarstar

Gopal Dasari

July 31st, 2020 Concord, CA

Whole documentation and communication process was excellent! Great work and I am very satisfied with the services so far.

Sunnova Logo

Reply from Sunnova

Aug 03, 2020

Gopal, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

starstarstarstarstar

Manuel Dos Santos

July 30th, 2020 Brockton, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The monthly bill is nice 100 compared to 300 or 200 is key. I recommend it the best company!👍

Sunnova Logo

Reply from Sunnova

Jul 30, 2020

Manuel, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

starstarstarstarstar

Gwendolyn Holm

July 29th, 2020 Oceanside, CA

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

Sunnova Logo

Reply from Sunnova

Jul 29, 2020

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

starstarstarstarstar

Bonnie Perrine

July 28th, 2020 Atlantic Highlands, NJ

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

Sunnova Logo

Reply from Sunnova

Jul 29, 2020

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

starstarstarstarstar

James Mcelrath

July 28th, 2020 Duncannon, PA

Great company to do business with! Excellent communication!

Sunnova Logo

Reply from Sunnova

Jul 29, 2020

Mr. Mcelrath, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

history
starstarstarstarstar

Donald E Geoffroy

July 22nd, 2020 Chelmsford, MA

Working with the Sunnova team was an easy process start to finish. Initial discussions with the Sales Rep. was very informative and low pressure with all questions answered. Our project Coordinator was great and provide excellent ongoing communications on status of our installation schedule and next steps. On the day of the install, the crew was fabulous in their approach and took the time to go over their plans to ensure that I was OK with the placement of the equipment on the house. The installation went as planned and the finished product looks great. The neighbors have taken notice and are impressed by how the panels and other components look on our house. I would highly recommend Sunnova for Solar energy. Simply great! BTW, I think everyone needs to seriously consider Solar energy, as we all need to do our part to ensure for a better future for the planet. Go Solar with Sunnova, you won't be disappointed.

Sunnova Logo

Reply from Sunnova

Jul 22, 2020

Hello Donald E Geoffroy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Welcome to our Sunnova Family!^OA

starstarstarstarstar

Amy Handley

July 22nd, 2020 Fort Worth, TX

Everything i have been promised has be delivered and EVERYONE I have worked with , or came to my home were wonderful!!!

Sunnova Logo

Reply from Sunnova

Jul 22, 2020

Hello Amy Handley, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

starstarstarstarstar

Noreen

July 21st, 2020 Madison, CT

We are new to Sunnova and I had a question regarding my bill. Eliza answered my concerns and was very friendly and knowledgeable. I highly recommend Sunnova

Sunnova Logo

Reply from Sunnova

Jul 22, 2020

Hello Noreen , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. Welcome to our Sunnova Family!OA

starstarstarstarstar

jill benson

July 20th, 2020 South Plainfield, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

Sunnova Logo

Reply from Sunnova

Jul 20, 2020

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

starstarstarstarstar

Maissa

July 19th, 2020 East Brunswick, NJ

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

Sunnova Logo

Reply from Sunnova

Jul 20, 2020

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

starstarstar_borderstar_borderstar_border

TG105

July 19th, 2020 North Dartmouth, MA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Trinity Solar is great to work with especially salesman named Kyle. Sunnova was uncooperative when we tried to cancel & their customer service was rude/terrible.

Sunnova Logo

Reply from Sunnova

Jul 20, 2020

Hello Jillian, thank you for reaching out. We are very sorry to hear about your experience with the cancellation. One of our agents will reach out to you to discuss the conversation that took place. Thank you. ^JD

starstar_borderstar_borderstar_borderstar_border

Bill Frederick

July 17th, 2020 Cape May, NJ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

My solar panels have been operating since October 2018. . Everything was fine till my system stopped working on May 15,2020. It was determined the solar inverter was bad and was told it would take approximately 7 days to replace 4 weeks later Sunnova shows up for install only to find out they had the WRONG PART!!!! Well now here we are July 17 Sunnova says the parts are in BUT they can’t fix till July 30th . THIS IS TOTALLY UNACCEPTABLE!!!! And also Sunnova DOES NOT return phone calls and there is NEVER a supervisor available . Sunnova rates a 0

Sunnova Logo

Reply from Sunnova

Jul 20, 2020

Thank you for reaching out, Mr. Frederick. We are very sorry to hear about your experience with your system. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

starstar_borderstar_borderstar_borderstar_border

Steve and Karen Hoffman

July 17th, 2020 Encinitas, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This is the worst Solar Company I have ever used. I have called 4 times now to schedule a repair and every time I am told that they promise someone will contact me to schedule an appointment, but no one has called for three weeks. Just asked to speak with a supervisor and again I got the run around. How can you stay in business when you do not take care of you customers. Would never use Sunnova again.

Sunnova Logo

Reply from Sunnova

Jul 20, 2020

Hello Mr and Mrs. Hoffman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^JD

starstarstarstarstar

Alma Maltez

July 17th, 2020 Hyattsville, MD

Great costumer service and people are Sonnova are very professional. I am happy with the service they provide me.

Sunnova Logo

Reply from Sunnova

Jul 17, 2020

Alma, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

starstarstarstarstar_border

Jose Guillermo Leon-Mateo

July 14th, 2020 Tampa, FL

excellent work and the process run ok thanks

Sunnova Logo

Reply from Sunnova

Jul 15, 2020

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

starstarstarstarstar

Inga

July 13th, 2020 Providence, RI

Everybody from the person that came to the house and explain about the system to the techs that did the installation of the cell's, all very professional, pleasant, and very well inform. The answer all the question with knowledge. From the beginning to the end a pleasant experience. I am proud i have and we are using the sun to help us be comfortable at home. The more natural we can live our life's the better for the world and us.

Sunnova Logo

Reply from Sunnova

Jul 14, 2020

Good morning Inga, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

starstarstarstarstar

Lori Martocchio

July 11th, 2020 Winsted, CT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very professional, true to what they told us. Great group of guys!!!

Sunnova Logo

Reply from Sunnova

Jul 14, 2020

Good morning Lori, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

starstar_borderstar_borderstar_borderstar_border

Bobbie Huff

July 9th, 2020 Flemington, NJ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I would never reccomend sunnova to anyone. We over paid our bill, during this time they took the over paid amount. In the meantime the company came out and shut our systems off. We called in so many times and we kept getting the run around. This goes back to January. Well long story short they did not follow regulations to code as wires were hit in driveway that are supposed to be 24 inches. They are only 18 in the spot that was hit. We will be contacting our lawyer as we have been harassed to pay this bill and then get a call from company saying we owe them for the repair work. Shame on this company.

Sunnova Logo

Reply from Sunnova

Jul 10, 2020

Hello Bobbie Huff, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly to address your concerns.^OA

starstar_borderstar_borderstar_borderstar_border

Ivan Barriento Clemente

July 9th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon

Sunnova Logo

Reply from Sunnova

Jul 10, 2020

Good morning Ivan, thank you for your correspondence, our records indicate that an Issue Resolution Specialist is working to address your concerns. We are working diligently to get this matter resolved. The Issue Resolution Specialist assigned to your case will be in contact with you shortly to provide an update. Again thank you for your patience and for being a valued customer. ^MP

starstar_borderstar_borderstar_borderstar_border

Bob Mosemak

July 8th, 2020 , DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I began communicating with Sunnova in NOVEMBER 27 2019 about a roof leak I had under their panels, Its now July 7 2020 and still no work has begun. Their customer service kept giving me the run around. They sent a tech from another company in March 2020 who took photos and stated it was a poor installation where the tiles were moved exposing area, now I have wood rot and still nothing has been done. They did send a Sunnova tech out to repair a network problem and he had no information about the roof repair. Now I see why this company is a nightmare and my next step id to file complaints with the Federal Trade Commission and the California Department of Consumer Affairs. These people should be arrested.

Sunnova Logo

Reply from Sunnova

Jul 08, 2020

Hello Bob Mosemak, we are sorry you had to go through this ordeal. thank you for bringing this to our attention. We do appreciate your business and would like an opportunity to make things right. This is not a typical Sunnova Experience. I will forward your concern to the appropriate department to have one of our Issue Resolutions Specialist will contact you shortly.^OA

starstarstarstarstar

Lisa Guarino

July 6th, 2020 Pawtucket, RI

We left the customer service was very good and are proud of now using an alternative energy for our home.

Sunnova Logo

Reply from Sunnova

Jul 07, 2020

Good morning Lisa, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

starstarstarstarstar

Paul C.

July 5th, 2020 Branford, CT

Sunnova made the whole process so easy. All I did was sat back and watch the pros work. No out of pocket costs, a neat installation, and no worries!

Sunnova Logo

Reply from Sunnova

Jul 07, 2020

Good morning Paul C, thank you for your positive feedback and welcome to the Sunnova family!. ^MP

starstarstarstarstar

Martin Horne

July 2nd, 2020 Mascoutah, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent clarity and follow up. Highly recommend

Sunnova Logo

Reply from Sunnova

Jul 03, 2020

Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

starstarstarstarstar

Joshua Thomas-Castro

July 1st, 2020 Bakersfield, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great fast service from the day I met with the sales rep I had my panels up and running with in 10 days

Sunnova Logo

Reply from Sunnova

Jul 03, 2020

Hello Joshua Thomas-Castro, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

starstar_borderstar_borderstar_borderstar_border

MARICAR REMIGIO

June 30th, 2020 Hackensack, NJ DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

It is a complete nightmare. The representative told us when we signed the contract that the company will take care of removal if we need construction. We made the arrangements and made several follow ups phone call. But one of the call we were also informed that we have to cover for the expenses and we have to wait for the contractors to call us for the quote. It has been a month and we are still waiting for a call and for a quote for them. The call agent is respectful but Sunnova company is all for themselves. I can't wait to get rid of it. But I am on a 25 years lease. I just have to hope I could sell the house or wait for my term.

Sunnova Logo

Reply from Sunnova

Jun 30, 2020

Hello MARICAR REMIGIO, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly.^OA

starstarstarstarstar

Syeda

June 29th, 2020 Valley Stream, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service and saving a lot on our electricity bill 😀

Sunnova Logo

Reply from Sunnova

Jun 29, 2020

Thank you for the note, Syeda. Welcome to the Sunnova family!^JD

starstarstarstarstar

Joseph Beauzile

June 27th, 2020 Valley Stream, NY

When Sunnova Rep contacted me about solar system, I wad not really on board. After explaining to me how they operate, I felt differently. He promised me that my bill will be below $50.00 and my PSEG Bill will also be below $70.00. My PSEG bills used to be very high. It took me 4 months since I get Sunnova to see my PSEG bill below &50.00. I hope it says that way. I could not be happier. Thank you Sunnova!!!

Sunnova Logo

Reply from Sunnova

Jun 29, 2020

Thank you for sharing your story Joseph! We are thrilled you make the decision to go solar and join us on our mission to provide energy independence!^JD

starstarstarstarstar

Diane Fratto

June 27th, 2020 Bellmawr, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So easy to go solar! They take care of everything , and keep you updated during the entire process!

Sunnova Logo

Reply from Sunnova

Jun 29, 2020

Diane, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

starstarstarstarstar

Walter Palacios

June 27th, 2020 Lancaster, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

excellent service I recommend saving money and I have no problems with the system

Sunnova Logo

Reply from Sunnova

Jun 29, 2020

Thank you for the note, Walter. Welcome to the Sunnova Family!^JD

starstarstarstarstar

Dorothy Reid

June 26th, 2020 Mechanicsville, MD

Although it has been a while since our panels were installed we really have enjoyed working with Sunnova. There were a few problems in the beginning, but the company was very professional and timely with solving them. A lot of the delay was due to the pandemic , but after the county starting opening back up, they immediately came out to correct the problem. I would highly recommend Sunnova.

Sunnova Logo

Reply from Sunnova

Jun 26, 2020

Thank you for sharing your story, Dorothy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

starstarstarstarstar

Ronald S Munson

June 24th, 2020 Bullhead City, AZ

The entire staff from Sales to installation was friendly, proffesional and efficient.

Sunnova Logo

Reply from Sunnova

Jun 25, 2020

Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Verified Customer

starstarstarstarstar_border

Beth Phillips

June 22nd, 2020 Millerstown, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great product, knowledgeable and pleasant people to work with, good customer service.

Sunnova Logo

Reply from Sunnova

Jun 22, 2020

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Verified Customer

starstarstar_borderstar_borderstar_border

David M. Walker

June 22nd, 2020 Deltona, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

So far the system is not doing what I was sold on.

Sunnova Logo

Reply from Sunnova

Jun 22, 2020

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

starstar_borderstar_borderstar_borderstar_border

Unhappy

June 19th, 2020 Clovis, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.

Sunnova Logo

Reply from Sunnova

Jun 22, 2020

Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

starstarstarstarstar

mike

June 19th, 2020 Fall River, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

Sunnova Logo

Reply from Sunnova

Jun 19, 2020

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Verified Customer

starstarstarstarstar_border

Alfonso Legaspi

June 16th, 2020 Waipahu, HI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

good service and promptness in delivery of goods and services

Sunnova Logo

Reply from Sunnova

Jun 16, 2020

Mr. Legaspi, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Verified Customer

starstarstarstarstar

Larry Shaffer

June 16th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Sun nova has lived up to the salesman guarantee.

Sunnova Logo

Reply from Sunnova

Jun 16, 2020

Thank you for your note, Larry. Welcome to the Sunnova family!^JD

Verified Customer

starstarstarstarstar

Danny DaPonte

June 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great program! We were able to save 100’s per month with no cost out of pocket

Sunnova Logo

Reply from Sunnova

Jun 16, 2020

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

history

Verified Customer

starstarstarstarstar_border

Ms. Aleasher Bryant

June 16th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Good Service and Product and Saving me Money

Sunnova Logo

Reply from Sunnova

Jun 16, 2020

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Verified Customer

starstarstarstar_borderstar_border

Mary Wilhelm

June 16th, 2020 Carlisle, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I thought I'd get a better savings on my electric bill.

Sunnova Logo

Reply from Sunnova

Jun 16, 2020

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD