star star star star star_border

Suresh Shanmugam Sanger, TX

Excellent customer service. Knowledgeable technicians and smooth installation.

8 months ago

Reply from Sunnova

Hello Suresh Shanmugam welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

check_circle

Verified Customer

star star star star star_border

Frank Hogan Middletown, NY

They are trying, answer questions fairly prompt

2 years ago

Reply from Sunnova

Thank you for the kind words, Frank. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Stickles Montgomery, AL

Sold my house but sunnova still wants me to pay monthly lease payments. Won't shut system down unless default.

3 years ago

Reply from Sunnova

Hello Robert, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

3 years ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

4 years ago

Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

4 years ago

Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

4 years ago

Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Rob Einhorn

Very good people but have nothing to compare them to

4 years ago

Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Felix

They showed up on time and performed the task at hand.

4 years ago

Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Proxy Saunders

They did a great job they finish on time and and save money

4 years ago

Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star_border star_border

Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

4 years ago

Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star_border star_border

Keith

Jsut started with them being live so not much to go on bu tinstall.

4 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Mom Sicklerville, NJ

Only had minimal interaction with them so far

4 years ago

Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star_border

Gail Titus

Things took much longer than anticipated.

4 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

4 years ago

Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Ed

Because i have not had the system that long to give an honest opion

4 years ago

Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

kurt

not good communication between sales and installation

4 years ago

Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

STAN JOHNSON

Good installation job, but took months to complete.

4 years ago

Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

4 years ago

Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

check_circle

Verified Customer

star star star star_border star_border

Phoebe Guinoo

They are good and but waiting time to call sometimes is long

4 years ago

Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

4 years ago

Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris Bradley

the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would

4 years ago

Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO

Oct. 29th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Ashley Hamblin Lebanon, PA

Lack of communication, system has retired and been off line more than on and producing

4 years ago

Reply from Sunnova

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Moira Turnan Hannon Putnam, CT

Good communication; courteous, no pressure service

4 years ago

Reply from Sunnova

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Dianne Auburn, MA

Nothing happened as stated first bills coming in do not reflect savings instead an increase

4 years ago

Reply from Sunnova

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Richard Guillen Madera, CA

Good customer service and good quality product

5 years ago

Reply from Sunnova

Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

star star star star star

Blanca Morales

Very satisfied with the service and very good experience.

5 months ago

Reply from Sunnova

Hello, Blanca. Thanks for the positive feedback. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. We're here to support you every step of the way!

Apr. 1st, 2024

star star star star star

Dev McGlaughlin

Technician Tim was very knowledgeable and helpful.

5 months ago

Reply from Sunnova

Thank you, Dev McGlaughlin, for taking the time to write us a kind review. Glad to hear that Tim delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

star star star star star

Sandra Rivera

Excellent customer service and quick response.

5 months ago

Reply from Sunnova

Thank you, Sandra Rivera! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Robert L

Hassle free install. Nothing to do except soak up the sun.

5 months ago

Reply from Sunnova

Robert L, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Fernando

Your customer service is very informative and very professional.

8 months ago Edited June 5, 2024

Reply from Sunnova

Thank you for your message Fernando. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jan. 3rd, 2024

star star star star star

Carol

We got off to slow start but once system was in it is working great

8 months ago Edited March 25, 2024

Reply from Sunnova

Dear Carol, Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are pleased to welcome you to the Sunnova family! We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

star star star star star

Wanda Gonzaga

Has a complete program that helps us to take care of our home energy.

8 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

star star star star star

Tim Burklow Portland, OR

Very organized and good communication throughout each step of the process.

8 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

star star star star star

Gabriela Arizan

Excellent company , future focused , amazing customer support!

8 months ago Edited June 5, 2024

Reply from Sunnova

Hello Gabriela Arizan, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 2nd, 2024

star star star star star

Donna Franklin Fort Worth, TX

The system I recvd is a very good one now the the kinks are worked out !!

8 months ago

Reply from Sunnova

Thank you, Donna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Greg York Villas, NJ

Great company, quick and attentive customer service people. decent to work with

8 months ago

Reply from Sunnova

Hello, Greg York. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 26th, 2023

star star star star star

Madalyn Arevalo Tempe, AZ

I love the communication and how the whole experience was easy and convenient.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Michael Duffy

Great product, service is outstanding. Technicians and reps are knowledgeablae

8 months ago Edited March 21, 2024

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Jose Torres

We started saving money on electric bill and it’s well worth it

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Good Guy Kill Devil Hills, NC

Providing service after the original solar company went bankrupt!!

8 months ago

Reply from Sunnova

Thank you, Good! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Evelyn Henderson, NV

How fast installation was and the professionalism of the installers.

8 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

star star star star star

Richie Rich Hollywood, FL

I liked the professionalism of the company and its employees

8 months ago

Reply from Sunnova

Thank you, Richie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Mary Baldwin Park, CA

Generally smooth process. Customer communications very clear & responsive.

8 months ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Cathy Nevins Cherry Hill, NJ

Great Solar panels, service and maintenance. Sunnova is on top of things.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Warren V Parkin

Easy to deal with people that I have met are very professional & well trained

8 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Warren! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Moises Ramirez Orlando, FL

Pretty good company over all. Got me the best deal with good interest.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Leslie Santiago

Excellent work and costumer services, Thanks for your services

8 months ago

Reply from Sunnova

Thank you, Leslie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Linda Riggan Texarkana, TX

I will tell everybody I know about how professional this company was

8 months ago

Reply from Sunnova

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Francisco Rivera

Excellent staff, problems solved in a short time very quickly.

8 months ago

Reply from Sunnova

Thank you, Francisco! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

Sunnova Reviews