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Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

7 years ago

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WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

8 years ago

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Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

8 years ago

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

8 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

8 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

8 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

8 years ago

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Jennifer Díaz-Rosado

The entire system and financial process was very easy and clear. I highly recommend it specially in Puerto Rico.

8 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Jennifer Diaz - Rosado, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 26th, 2023

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Marian Watts Cullman, AL

We went through Sunnova for our whole home generator. Never a problem, and we have full peace of mind

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Jamila Nurse

Sunnova has provided us with a transparent and confident process where we have felt secured. We are really happy

8 months ago

Reply from Sunnova

Jamila Nurse, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Kevin V Providence, RI

I like that I was ago to get panels at a monthly rate which was basically the same price as my electric bill.

8 months ago

Reply from Sunnova

Hello Kevin V , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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yowatchinyou

I am extremely satisfied. I always have energy and that gives me security and I also save on my electricity bill.

9 months ago Edited December 14, 2023

Reply from Sunnova

Thank you for reaching out to us, yowatchinyou. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 14th, 2023

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Satisfaction with Sunova Lubbock, TX

I like the accessibility of the co. & the fact that I can keep track of the solar panel energy output.

9 months ago

Reply from Sunnova

Thank you for reaching out to us, Satisfaction with Sunnova . At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 13th, 2023

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Brian West Springfield, MA

Everyone from the beginning to the end was very professional and pleasant. They did a great job with the installation

11 months ago

Reply from Sunnova

Thank you, Brian! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

8 months ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

1 year ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

1 year ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

1 year ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Charles Sciullo Ocala, FL

Dislike too long of time from initial discussions to installment. Over 1 year. Like Great interest rate and software with Sunnova.

1 year ago

Reply from Sunnova

Hi Charles, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Eduardo Daniel López

Everything great so far, from the very first contact with Ms. Bianca Estrada until the installation of the system at home.

1 year ago Edited June 18, 2024

Reply from Sunnova

Hello Eduardo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 25th, 2024

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Erika Sperry Quail Valley, CA

I really loved how if the contract laid out everything! We have saved so much money this last year! So glad we made the decision to go with Sunnova!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Erika Sperry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ronald Sanford

I liked the whole procedure and the ease with setting up my account. The only thing I didn't like was the runaround I got when I questioned maintaining the system annually

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ronald Sanford! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Shelly West Fresno, CA

Our experience with Sunnova has went very well. Streamlined and hassle free. Our Salesman Josh H was superb with his knowledge and customer service.

2 years ago

Reply from Sunnova

Hello Shelly West, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 24th, 2022

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Linda Benigno

I still didn’t get the panels for the roof , no word on when I will get them

3 months ago

Reply from Sunnova

Greetings Linda. Thank you for contacting Sunnova! We hope to contact you soon to provide you with an update regarding your system. Thank you for your patience!

May. 24th, 2024

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Tobias Tripp

The install was fast and completed in a day

4 months ago

Reply from Sunnova

Hi Tobias, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

May. 15th, 2024

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Matthew Davidson

overall happy with Sysmte. still new to using it.

3 months ago

Reply from Sunnova

Hello Matthew. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Marisol Sandoval

Excellent best attention ever can't ask for more

5 months ago

Reply from Sunnova

Hello Marisol! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

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Angel Ruiz

Excelent Service for our home. Highly recomended.

5 months ago

Reply from Sunnova

Thank you for your positive review, Angel Ruiz. We appreciate your feedback and your review inspires us to provide excellent customer service!

Mar. 26th, 2024

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Deniz Uzmezler

GOOD CUSTOMER RELATIONS FAST TO RESPONSE

5 months ago

Reply from Sunnova

Hello, Deniz Uzmezler. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Amadeo Abud

I can save money with sunnova and improve the inviroment

5 months ago Edited March 25, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

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harry N Boyles Jr

timely manner they installed my panels good workmanship

5 months ago

Reply from Sunnova

Hello, Harry. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Joan Stremmel

Integrity of sales person. Efficiency of installation.

5 months ago

Reply from Sunnova

Hello, Joan. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Ashley Patterson

I like the communication I have with Sunnova most of all.

5 months ago

Reply from Sunnova

Thanks for reaching out to us, Ashley Patterson. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 26th, 2024

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Anita Aguilar

One of the smartest decisions for our home!

5 months ago

Reply from Sunnova

Hello Anita Aguilar, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 26th, 2024

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Jean Elliott

Good communication and service. Great value.

5 months ago

Reply from Sunnova

Hi Jean Elliott, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 26th, 2024

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Lydia Leon

Excellent service. I have a lease with an easy payment.

5 months ago

Reply from Sunnova

Lydia, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 26th, 2024

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Jacqueline Pabón

Good service and good material in solar panels.

5 months ago Edited June 5, 2024

Reply from Sunnova

Thank you for sharing your positive feedback, Jacqueline Pabon! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 6th, 2024

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Yvette Diaz Correa

Son la agencia más seria y responsable hasta ahora

5 months ago

Reply from Sunnova

Hola Yvette! Apreciamos su comentario positivo y estamos aquí para brindarle apoyo continuo. ¡Nos complace tenerla como parte de la familia Sunnova!

Mar. 26th, 2024

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Sonu Nigam

The survey was quick and asking right questions

5 months ago

Reply from Sunnova

Hi Sonu, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Catherine Shirley

Sales rep was very nice. Results are amazing.

5 months ago

Reply from Sunnova

Hello, Catherine Shirley. We appreciate your review and are happy to hear that you received excellent service and a positive experience from your representative!

Mar. 26th, 2024

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James M Murphy

Just a all in all good company and people to work with.

5 months ago

Reply from Sunnova

We value your view, James M Murphy. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024

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Elsa lisousky

I like the they are very professional, and responsible

5 months ago

Reply from Sunnova

Hello Elsa, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Betsy Rodriguez

Very satisfied so far. Customer and technical services are diligent.

5 months ago

Reply from Sunnova

Hi, Betsy. We are happy to hear you have received excellent service!

Mar. 26th, 2024

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Ryan Mcnaughton

Saving money. Customer service is fantastic.

5 months ago

Reply from Sunnova

Ryan Mcnaughton, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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John Cahoon

Company was great to work with. Cleaned up after themselves

5 months ago

Reply from Sunnova

John Cahoon, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Carol

Great customer service, very helpful with my questions

5 months ago

Reply from Sunnova

Hello, Carol. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Annette Sierra

The best choice to have a good and quality life.

5 months ago Edited June 5, 2024

Reply from Sunnova

Hi Annette Sierra! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Patricia Borden

Quick installation and professional service personnel

5 months ago

Reply from Sunnova

Patricia Borden, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Jose Medina

I want to thank to Sunnova for the excellent customer 2

5 months ago

Reply from Sunnova

Jose Medina, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Elvin Ortiz

Sevice, communication and commitment with customers.

5 months ago Edited June 28, 2024

Reply from Sunnova

Dear Elvin Ortiz, Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are pleased to welcome you to the Sunnova family! We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

Sunnova Reviews