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Craig Folk Birdsboro, PA

In the first five days of having my solar turned on i had one day that i produced look forward to the months to come.

4 years ago

Reply from Sunnova

Thank you for the note, Craig. Welcome to the Sunnova family!^JD

Aug. 6th, 2020

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Amy Handley Fort Worth, TX

Everything i have been promised has be delivered and EVERYONE I have worked with , or came to my home were wonderful!!!

4 years ago

Reply from Sunnova

Hello Amy Handley, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jul. 22nd, 2020

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Alma Maltez Hyattsville, MD

Great costumer service and people are Sonnova are very professional. I am happy with the service they provide me.

4 years ago

Reply from Sunnova

Alma, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 17th, 2020

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Ivan Barriento Clemente Las Vegas, NV

Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon

4 years ago

Reply from Sunnova

Good morning Ivan, thank you for your correspondence, our records indicate that an Issue Resolution Specialist is working to address your concerns. We are working diligently to get this matter resolved.
The Issue Resolution Specialist assigned to your case will be in contact with you shortly to provide an update. Again thank you for your patience and for being a valued customer. ^MP

Jul. 10th, 2020

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Lisa Guarino Pawtucket, RI

We left the customer service was very good and are proud of now using an alternative energy for our home.

4 years ago

Reply from Sunnova

Good morning Lisa, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jul. 7th, 2020

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Joshua Thomas-Castro Bakersfield, CA

Great fast service from the day I met with the sales rep I had my panels up and running with in 10 days

4 years ago

Reply from Sunnova

Hello Joshua Thomas-Castro, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Jul. 3rd, 2020

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Diane Fratto Bellmawr, NJ

So easy to go solar! They take care of everything , and keep you updated during the entire process!

4 years ago

Reply from Sunnova

Diane, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 29th, 2020

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David breton Norcross, GA

Best folks I've ever met very professional polite answered every question I had I am refuring more folks as we speak

4 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Brenton! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 4th, 2020

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vincenza slinko ,

Great service, good customer based care, timely install, great representative Jim A! Highly recommended!

4 years ago

Reply from Sunnova

Good afternoon vincenza slinko, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
,

May. 4th, 2020

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S wate ,

I do appreciate all the work you’ve done for me and my family to save money and also the green Energy saver

4 years ago

Reply from Sunnova

Hello S wate, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family! ^JD

Apr. 27th, 2020

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Barbara Norman Broad Brook, CT

Excellent customer service. Communication along the way was constant. Always available for questions.

4 years ago

Reply from Sunnova

Hello Barbara Norman , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 18th, 2020

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Amber Soto Henderson, NV

Very knowledgeable and friendly. You can rely on providing everything you need with professionalism.

4 years ago

Reply from Sunnova

Hello Amber, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Mar. 11th, 2020

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queen god ,

Great people to do business with awesome prices great product like the fact each panel is on its own sistom

4 years ago

Reply from Sunnova

Good morning queen god, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 11th, 2020

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David Jacobs FL

4 years ago Edited February 9, 2024

Reply from Sunnova

David Jacobs , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Feb. 13th, 2020

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James Tomlinson Sewell, NJ

Well just starting, would like to answer this in 4 months. But up until today all has gone according to schedule.

4 years ago

Reply from Sunnova

Hello James Tomlinson , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Feb. 13th, 2020

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Charlie M Blackwood, NJ

I’ve been with this company 3 days and I CAN NOT MONITOR my system in real time! I own my system, I want to monitor my system and I CAN NOT! There is a 3 day lag in monitoring! This is unacceptable, inefficient and horrible customer service! I absolutely detest this company and I REGRET using them! RUN AWAY FROM THIS COMPANY NOW!

4 years ago

Reply from Sunnova

Hello Charlie M , we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Feb. 13th, 2020

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Kim Demers Haverhill, MA

Fantastic experience from day 1 Every step has been stress free Communication is phenomenal Highly recommend to all

4 years ago

Reply from Sunnova

Good morning Kim, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Christopher Kiley Milford, CT

It was a little while before everything was completely done but I understand that everything had to be inspected and approved

4 years ago

Reply from Sunnova

Hello Christopher, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

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Robert Atlantic Highlands, NJ

Our solar system just came on line and Sunnova made the process super easy and transparent. Highly recommended.

4 years ago

Reply from Sunnova

Good Afternoon Robert, Thank you for feedback and Welcome to the Sunnova Family! ^MP

Nov. 26th, 2019

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David Yohn New Bloomfield, PA

They did a quick job of installing the solar system and now I'll have to wait to see how much I save.

4 years ago

Reply from Sunnova

Hello David Yohn , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

Nov. 20th, 2019

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Maria T. Zevallos West Hartford, CT

I have had the system solar since 8/1/19 and so far everything is working properly and no complaints at all.

4 years ago

Reply from Sunnova

Hello Maria, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 13th, 2019

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J Clements

Installation went very smoothly and quickly. The technicians were knowledgeable and efficient. Very happy so far!

4 years ago

Reply from Sunnova

Hello J Clements, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 6th, 2019

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Brian okiec North Las Vegas, NV

Sunnova is the pitts, I have a problem with 10 panels of my 23 on my roof. The inverter says 13 of 23 reporting and they won't come out to fix it. This happened in the past and took over a year to get service. You have a choice don't pick sunnova.

4 years ago

Reply from Sunnova

Hello Brian Okiec, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^OA

Nov. 1st, 2019

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Joe

Big mistake bought a house with sunnova system September 27 been trying to get transferred to me all paper work done still not transferred. Call on hold can leave call back number hours later they call. Ready to have them come and remove system

4 years ago

Reply from Sunnova

Good Morning Joe, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with you system or contact number so we can reach you?^OA

Oct. 15th, 2019

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Sebastian Rucci Tuckerton, NJ

Having squirrel nesting under panels. I lease panels Sonoma wants me to pay for guards.called several times to speak with supervisor no one has returned my call

5 years ago

Reply from Sunnova

Hello Sebastian, we would like to apologize for your recent experience. We value our customer's opinions and would like to thank you for bringing this to our attention. We will reach out soon. Thank you!

Sep. 19th, 2019

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Bill Morgan McVeytown, PA

Very easy transaction, very friendly, all keeping me up to date on the progress of installation of my project.

5 years ago

Reply from Sunnova

Thank You Bill Morgan! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Robert Mellinger Lemoyne, PA

Great experience from all involved in getting us set up and running. The crews were polite and knowledgeable.

5 years ago

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

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JOSE F ZHUNIO Cortlandt Manor, NY

They are very professionals and I will commit to recomend to anybody to save the word with a solar panels energy.

5 years ago

Reply from Sunnova

Hello Jose, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 1st, 2019

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Sarah Baldwin Pawtucket, RI

This was a painless way to do the right thing and go solar! Seamless installation. Polite crew. Great customer service.

5 years ago

Reply from Sunnova

Hello Sarah, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Linda D'Anton/Diane Ackerman Miami, FL

Happy with the whole Sunova experience from initial meeting to installation to upkeep by the company.

5 years ago Edited February 28, 2023

Reply from Sunnova

Hello Linda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Disnardo Gonzalez Kissimmee, FL

Great customer service. Team response time is fast and problem solving situation was handled in a timely manner.

5 years ago

Reply from Sunnova

Hello Disnardo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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david Burnett Mansfield Center, CT

I am very happy with the qluality of the work and the materials. My system has performed well since the beginning

5 years ago Edited March 12, 2024

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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J

While it was simple and easy to work with the rep, once I got one. I waited on hold for over 30 minutes on two separate occasions to even talk to anyone

5 years ago

Reply from Sunnova

Thank you for your feedback, J. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send us a private message with your contact information at resolutions@sunnova.com, we would have our specialist reach out to you shortly. Thank you. ^JD

Mar. 12th, 2022

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Trudy Cheshire, CT

The representative was awesome. Got me everything I needed on the spot. Definitely an awesome team player

5 years ago

Reply from Sunnova

Thank you for your feedback, Trudy. Our goal is to provide an experience that meets your expectations. Welcome to the Sunnova Family!^MO

Apr. 10th, 2019

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Allan Morgan Vincentown, NJ

DO NOT GO SOLAR , DO NOT GO SOLAR !!! UNLESS YOU LIKE PAYING TWO ELECTRIC COMPANIES !! YOUR ELECTRIC COST WILL DOUBLE FOR GOING GREEN AND THAT IS NOT HOW IT IS SUPPOSED TO BE... IT IS A LOSING PROPOSITION AND HOME OWNER WILL LOOSE BIG TIME!!!

5 years ago

Reply from Sunnova

Thank you for reaching out, Allan. We are very sorry that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. We have reviewed your account and found an open case to address your concerns. We will notify your case owner of your feedback and request that they contact you within 24 hours to discuss your concerns. ^JG

Apr. 9th, 2019

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Steve Centerville, MA

So far, so good. Everything has happened according to the plan. Only activated yesterday, so let’s see what the future has in store.

5 years ago

Reply from Sunnova

Thank you for reaching out Steve, we appreciate your positive feedback. Welcome to the Sunnova Family! ^KM

Apr. 4th, 2019

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cindy Highland, CA

I was not sent a billing reminder 3 days in advance of my first bill and was waiting for this to pay my bill in full so I paid $49 more than my payoff amount and should have been reimbursed. I have tried to get to get reimbursed with no response.

5 years ago

Reply from Sunnova

Hello Cindy, we are so sorry to hear this. I can definitely get you in touch with someone right away to discuss this issue. Would you please provide your System ID and/or contact information and a specialist will reach out to you shortly. ^JG

Dec. 19th, 2018

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Kay Park Fullerton, CA

Their website sucks - I haven't been able to get in to see the history of what I paid. The customer service sucks - they don't call you back. Our SoCal Edison bills are lower though, but since i can't see the history of what we paid to Sunnova, I don't know if we are saving money or not!

5 years ago

Reply from Sunnova

Hello Kay, Thanks for bringing this to our attention. Can you please send us a private message with your system ID and and a phone number where we can reach you? Someone will reach out in less than 24 hours. ^JG

Nov. 14th, 2018

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bill donohue Paso Robles, CA

I am a zealot at turning off lights, electrical anything yet still I pay Sunnova a hefty bill every month and twice a year I pay a true up that amounts to about $200.00 a month in electrical charges. This is the worst deal I've ever had, and the worst part is that I had to buy it as it came with the house. I had no option to say no.

6 years ago

Reply from Sunnova

Hello Bill, We would like to review your account and assist you with any concern you might have regarding your system performance. Please send us a private message with your system Id and contact information. Thank You!

Sep. 19th, 2018

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Theresa The Bronx, NY

Really valuable experience. Things went smoothly well. Always kept your promise. I can’t wait to enjoy my savings.

6 years ago

Reply from Sunnova

Hello Theresa, we are excited to welcome you to the Sunnova Family! We appreciate your positive feedback.

Sep. 6th, 2018

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Carolyn Forbes Shippensburg, PA

Dropping the ball at the end. I was called that the system was on but no one has a record and to register i need a system id . You've lost me i don't know what to do?

6 years ago

Reply from Sunnova

Hello Carolyn, we are sorry to hear you were having difficulties creating your customer portal account. We have created it for you An email has been sent to you with all the details.. We aim to provide the best customer service experience, please contact us if you need further assistance. KM

Aug. 25th, 2018

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Walter Geary Baldwin, NY

As of today I do not have power. These panels were installed on June 7th and nothing has worked. Today Trinity was at my house and checked on a problem with the inverter. What they found was that all the panels have to be replaced do to a faulty installation. I would like to have this issue addressed ASAP

6 years ago

Reply from Sunnova

Thank you for bringing this to our attention Walter, we will look into this ASAP with our partner. We will provide you with an update today. ^KM

Aug. 1st, 2018

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floyd watson Laguna Hills, CA

Still in a learning curve. Not sure when my production actually started. Haven't received the first bill.

6 years ago

Reply from Sunnova

Hello Floyd, we aim to provide the best customer service experience, and we are constantly working to make the solar system in service phase as easy as possible. Will send you a detailed email with the production and billing information to the email address on file. Welcome to the Sunnova family!

Jul. 31st, 2018

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JC Murrieta, CA

Stay away from Sunnova and any panel pusher they send to your door! They lied & deceived my wife and I. The salesperson pressured my wife with false promises and tricked us with an over priced solar scam! Paying way more for "Producing Energy" vs. usage, plus a bill from Edison at the end of the year! Predatory solar scam...............

6 years ago

Reply from Sunnova

Thank you for reaching out, Carmen. We are very sorry to hear about your overall experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your system ID and a phone number where we can reach you?^JD

May. 8th, 2020

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Zeremariam Goodyear, AZ

Please train your employees to answer simple question. Like who removes and reinstall panells if roof needed replacement. It is the most stupid answer We can’t reveal. Simple answer Sunnova or roofer. It took the company two weeks to give me the answer. Poor poor customer service.

6 years ago

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Robert Sullivan Little Ferry, NJ

Year and a half to install and activate through Momentum Solar, Could not get the auto pay to work, charged for the inability, refused to budge on the disputed payment attempts, returned calls. You can do better than this company.

6 years ago

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Ron Maas Bridgeville, DE

They are the worst company I have ever dealt with. I don't mean worst solar company, I mean worst company. I am trying to get the lease assigned to me so I can buy the house. You can not get anyone to take your phone call. they lie to you, t

6 years ago

Reply from Sunnova

Hello Ron Maas, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Mar. 2nd, 2023

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Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

6 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. HV

Mar. 9th, 2023

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Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

7 years ago

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shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

7 years ago

Reply from Sunnova

Hello Shirley, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 7th, 2023

Sunnova Reviews