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Shannon Kopacz Westfield, MA

Terrible customer service. It’s been 2 mo and we still don’t have the roof damage the solar installers caused fixed yet. VERY difficult and disappointed. Can not recommend to friends and family.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 15th, 2023

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Ulysess Lingo Vineland, NJ

I thought the certification time was too extended although I understand it’s not completely in your control.

1 year ago Edited August 15, 2023

Reply from Sunnova

Hi Ulysess Lingo, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 15th, 2023

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Dave Bediako

Staff are friendly and professional. Installation was quick and clean Overall great experience

1 year ago

Reply from Sunnova

Hi Dave Bediako, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth, professional, and speedy journey; we're happy to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 10th, 2023

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Volton Skeete Pasadena, MD

I liked how information was processed and how professional the supporting staff was

1 year ago

Reply from Sunnova

Thank you for your message, Volton Skeete. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 9th, 2023

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Matt Blakeley

They came fixed my error message, and I didn’t have to be there. So it’s great

1 year ago

Reply from Sunnova

Hello Matt Blakeley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 9th, 2023

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Danielle Jones Lake Elsinore, CA

This entire experience has been horrible. Nothing happened as discussed or planned. Outstanding HOA non compliance still hasn't been resolved. System keeps needing to be reset. Very unsatisfied.

1 year ago

Reply from Sunnova

Hello Danielle Jones, We appreciate you for taking the time to reach out to us and to let us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. To help ensure we address your concerns effectively, we kindly request you to send us an email at customerservice@sunnova.com with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance.

Aug. 8th, 2023

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Zavieon Hussain Cleveland, OH

Truly the best, fast and efficient service from start to finish I was very happy.

1 year ago

Reply from Sunnova

Hi Zavieon Hussain, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 4th, 2023

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Kathleen Wragg Georgetown, SC

They came. Did the job in a professional manner and cleaned up after themselves.

1 year ago

Reply from Sunnova

Hi Kathleen Wragg, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 3rd, 2023

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ANDREA JANE ALLEN Philadelphia, PA

Always helpful with providing information and schedules and an extremely timely installation!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Andrea Jane Allen. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jul. 28th, 2023

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Jenna derr Bethlehem, PA

Very smooth & fast process! Everything was well handled and communicated openly!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Jenna Derr. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process as well as a swift one; we're thrilled that your experience reflects our dedication. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jul. 28th, 2023

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Melissa Lindstrom

All good people, service, efficiency. So glad I was referred by a sonova customer, Lawrence A.

1 year ago

Reply from Sunnova

Greetings Melissa Lindstrom, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 27th, 2023

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John Arters Reading, PA

I liked that the install took one day. And was kept in the loop on what to expect.

1 year ago

Reply from Sunnova

John Arters, thank you for the honest message. We take great pride in providing you with a comprehensive understanding of our process and a swift job. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 26th, 2023

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DONNA MCKINLEY Lanesborough, MA

Everyone I worked with was great! Would definitely recommend for EVERYONE!! So quick and easy.

1 year ago

Reply from Sunnova

Greetings, Donna McKinley! A warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 24th, 2023

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Petal Williams

Patient caring service. Everything was explained carefully so I would understand.

1 year ago

Reply from Sunnova

Thank you for your message, Petal Williams. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 20th, 2023

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Susan Zazueta Phoenix, AZ

I like this business no hassle they are good at what they do. Thanks for helping me out.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Susan Zazueta. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support for our mission!

Jul. 17th, 2023

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Zoila Carrillo Leominster, MA

Everything was professional and clear m. I loved how they explained everything to me!

1 year ago

Reply from Sunnova

Thank you for your message, Zoila Carrilo. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 15th, 2023

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Judith Myers LA

Always available to answer questions. Nice people to deal with. Smooth set up & install!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Judith Myers! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 11th, 2023

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Angela Hawley

Timely, professional, tidy and efficient. Very pleased with the process and set up.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Angela Hawley! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 11th, 2023

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Martha Bennett Valrico, FL

Promise kept before & during installation. Hard to get in touch with once installation was complete.

1 year ago

Reply from Sunnova

Thank you, Martha Bennett! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 7th, 2023

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Doo Hwang Sarasota, FL

They only care new customers. Once you signed up and installed they dont care about you anymore. I had inverter problems after 2 days installation and fixed after 3 months. Beware this company..

1 year ago

Reply from Sunnova

Hello Doo Hwang, We are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you?

Jul. 3rd, 2023

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Kris StM Buffalo, NY

After all the BS I have dealing with I should be given a discount or something. Damaged my property during the install and then get ignored for weeks. I'm borderline want the equipment off my house.

1 year ago

Reply from Sunnova

Hello Kris StM, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you, please?

Jul. 3rd, 2023

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Paul Chavis

Very easy setup, great customer service. Thank you for making this an easy process!!

1 year ago

Reply from Sunnova

Hi Paul Chavis! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 30th, 2023

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Cesar Ordonez San Bernardino, CA

I really liked the way the rep handled every detail and concerned I had regarding solar energy!

1 year ago

Reply from Sunnova

Hi Cesar Ordonez! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 29th, 2023

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Martha Barkholz Scranton, PA

The project was handled professionally and quickly from the first call all the way through.

1 year ago

Reply from Sunnova

Hello Martha, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 28th, 2023

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Roger Puckett

Everything went well with the entire process. Very easy to deal with and a great installation.

1 year ago

Reply from Sunnova

Thank you for your message, Roger Puckett.
We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

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Tony Gomez Los Angeles, CA

Haven’t heard anything from anyone people just show up to make adjustments to the panels/ fuse box etc. was told we where going to be contacted but haven’t heard anything.

1 year ago

Reply from Sunnova

Hello Tony, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 21st, 2023

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Peter Burlington, KY

They took over the failures from pink energy/powerhome solar when that company went bankrupt, and still haven’t been able to get my house permission to operate from Duke Energy

1 year ago

Reply from Sunnova

Hello Peter, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 21st, 2023

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Ruben Slater Spring, TX

Sales personnel was very friendly. Explained things in an easy to understand way.

1 year ago

Reply from Sunnova

Thank you for your message, Ruben Slater. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *Dionnce X.*

Jun. 15th, 2023

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Marissa Warren New York, NY

Everyone has been super professional and incredibly helpful throughout the whole process.

1 year ago

Reply from Sunnova

Hi Marissa Warren! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Adrienne Toledo Visalia, CA

My experience with Sunnova has been easy and exceeded my expectations about getting solar!

1 year ago

Reply from Sunnova

Hi Adrienne Toledo! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Donald Preite Riverside, RI

Liked the quality of the sales and installation personnel. All the work was done very well.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hi Donald Preite! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 13th, 2023

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Kimberly Newark Hemet, CA

Customer service has been great. Haven’t had the system too long but so far a great investment.

1 year ago

Reply from Sunnova

Hello Kimberly Newark, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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Salon Tres Chic & Day Spa, LLC Mary Ann Zicolella

I am very satisfied with all. the survices that I received . On time clean and excellent work!

1 year ago

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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Gabriel Quiñones

Excellent service nothing negative to say for me it’s been a great choice to select Sunnova.

1 year ago Edited September 15, 2023

Reply from Sunnova

Hi Gabriel! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Edgar Lopez Fort Lauderdale, FL

thanks for you services, for more than 6 yrs happy customer, i cut my enrgy bill in half...!

1 year ago

Reply from Sunnova

Thank you, Edgarl! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Debbie Peekskill, NY

Very satisfied with the service provided and the savings in my electric bill each month.

1 year ago

Reply from Sunnova

Hi Debbie, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Teresa Ortega

From sales Robert L, to install the customer service has been outstanding! Thank you

1 year ago

Reply from Sunnova

Thank you, Teresa! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Sean Hogan Bloomfield, CT

Seems like a very good company, been with them for a few years now. No problems.

1 year ago

Reply from Sunnova

Thank you, Sean! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Maureen Levier Forked River, NJ

A reputable company that has been around for awhile. Love my solar and savings on my electric

1 year ago Edited June 16, 2023

Reply from Sunnova

Hi Maureen Levier! We appreciate your feedback. Thank you for being part of the Sunnova Family! *Cesar P.

Jun. 16th, 2023

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Cindy Madsen Ogunquit, ME

The best decision we ever made was to convert to solar energy. The bill is consistent.

1 year ago

Reply from Sunnova

Hi Cindy Madsen! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Mark D Bound Brook, NJ

I have solar for I think 10 years or so and it saves me money and so far no problem with it.

1 year ago

Reply from Sunnova

Hi Mark D! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Mark A. Lawrence sr

I completely liked and like Sunnova. They are very transparent. They turned out to be trustworthy.

1 year ago Edited March 29, 2024

Reply from Sunnova

Hi Mark! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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victor f pagan

Sunova service was quick and fast to provide financing for the electical (bateries) system

1 year ago

Reply from Sunnova

Thank you, Victor! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Joe Little

Great company to. Do business with.. Great products line..Affordable payment plan.

1 year ago

Reply from Sunnova

Hi Joe Little! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Jedipokertricks San Francisco, CA

Thanks for your help and let me save energy by using the solar panel for my house

1 year ago

Reply from Sunnova

Hi Jedipokertricks! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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George Bamba

Overall I am satisfied with Sunnova Solar. Customer service is a bit hit and miss.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, George! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Ava Lopez Hemet, CA

Kevin H and Sunfire Solar presented me with the Sunnova product. I am very happy with my purchase.

1 year ago

Reply from Sunnova

Hi Ava! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Michael Napert Fall River, MA

Our system was installed & functioning as promised, and has worked without issue since installed.

1 year ago

Reply from Sunnova

Hello Michael Napert, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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Valerie Patin Rialto, CA

Amazing sales rep and interaction with project manager have have amazing as well

1 year ago

Reply from Sunnova

Hi Valerie! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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oscar soto

Happy with my system. It gives us security and allows us to have the desired comfort.

1 year ago Edited June 12, 2023

Reply from Sunnova

Hello Oscar Soto, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

Sunnova Reviews