star star star star star

Lulu Rockett Fall River, MA

Everyone who works for Sunnova is ready, willing, and able to help with any question and concern I may have had along the way. From the first agent to the call center to the technicians.

5 years ago

Reply from Sunnova

Thank you for sharing your story Lulu Rockett ! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence!

Jun. 25th, 2019

star star star star star

Kyle L. Sugar Land, TX

Great, ran into some snags along the way but very punctual with communication and always had the answer to keep it moving. System is up and running and working great, couldn't be happier! Thank you.

5 years ago

Reply from Sunnova

Hello Kyle L, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thanks, you for your positive feedback and welcome to the Sunnova Family!

Jun. 25th, 2019

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Lenhoyt Methuen, MA

We purchased our home in August 2017 and assumed the Sunnova lease with 23 years remaining. We’ve been satisfied with our system production, which generated enough credit with National Grid to carry us through last winter in the northeast with no electric bill and reasonable lease payments. But our system stopped working around April first. I didn’t realize it until early June because we were drawing down credits and I wasn’t paying attention. I called Sunnova and was told they knew I had a problem and there has been a ticket open since April 17th!! I’ve since emailed them twice and got a single response saying a technician will be contacting me. They’ve known I’ve been down and have had a job ticket open for two months and no one has contacted me! Two stars for system performance, but very disappointed in customer service.

5 years ago

Reply from Sunnova

Hello Lenhoyt, thank you for bringing this to our attention. We are sorry you had to go through this ordeal. We do appreciate your patience. We were able to locate your account, one of our agents will contact you soon to help get this issue resolved. Thank you ^MO

Jun. 21st, 2019

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Emmanuel Rosado

Sunnova installed my solar system in 2015, it has operated well and they repaired the hurricane damage in December 2017 after hurricane Maria. Because of the lack of a reliable grid I have added a battery backup pack which should be installed in the next 30-60 days.

5 years ago

Reply from Sunnova

Hello Emmanuel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 18th, 2019

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Jessi Kennedy Livermore, CA

Install of the system from V3/Sunnova went fast and easy. However, once I got the go-ahead from PG&E to operate, it worked for a day, then I guess it stopped. I had no idea and it took Sunnova 4 weeks to contact V3. Customer service at Sunnova was completely lacking and all I got was that the development team was fixing bugs with the app. I got it working again, but a day later it stopped transmitting data, but still generating power. Billing.. I have no idea what is going on. As of now, if I were to get solar panels again, I'd go elsewhere. The only reason I'm giving 2 stars instead of 1 is the install and set-up was good.

5 years ago

Reply from Sunnova

Hello Jessi Kennedy, thanks for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. This is not a typical Sunnova Experience, we do appreciate your patience and one of our Sunnova agents will contact you soon to get this issue resolved. Thank you^MP

May. 24th, 2019

star star star star star

Kristin

Sunnova has been so easy to work with. From installation to billing, everything has been smooth. The best benefit of all is how much money having solar has saved us. I could recommend Sunnova to anyone looking for solar!

5 years ago Edited January 10, 2024

Reply from Sunnova

Thank you, Kristin! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^VB

Jun. 29th, 2021

star star star star star

DShow Richmond, CA

Sunnova provides a great service and product. I had some questions they were able to help and assist in a timely and professional manner. Best of all I am saving money on by energy bills and helping the planet.

5 years ago

Reply from Sunnova

Hello Dshow, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MP

Jun. 4th, 2019

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John Kinworthy Santa Rosa, CA

Very knowledgeable sales professional, Clem neat very efficient installers (I’m a general contractor) very important to me, no $ out of my pocket for entire installation!!!!! Meter now runs backwards!!!!

5 years ago

Reply from Sunnova

Hello John, thank you for being a valued customer. Your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family! ^MO

May. 17th, 2019

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Eliezer Bay Shore, NY

The agent I last spoke with confirming the transfer was polite and concise. But my overall experience with Sunnova as a whole is average. I called on more than one occasion and never received a call back, even after leaving voice messages.

5 years ago

Reply from Sunnova

Thank you for your feedback Eliezer . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Scott L Cassville, NJ

I Purchased a home that had a Sunova system installed before we bought and I assumed the lease . It has been three years since we purchased a home and we now need a new roof and when I contacted Synovus I was told the cost of removing the panels and putting them back up is over $4000 ! That is going to make my roof replacement a $12-$15,000 proposition not counting gutters , which have been damaged by snow sliding off the solar panels. I almost wish I hadn’t purchased this home

5 years ago

Reply from Sunnova

Hello Scott L., thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business. Would you please provide a contact number where we can reach you via private message? You can also send your information to and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^MO

Apr. 29th, 2019

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Rosemary L Farber Macungie, PA

So far, I have had my solar panels installed and solar service started. And all has gone well. I have been informed of everything that was happening and what was expected to happen.

5 years ago

Reply from Sunnova

Thank you for reaching out Rosemary, we appreciate your positive review. Welcome to the Sunnova Family! ^KM

Apr. 18th, 2019

star star star star star

Lisa Morrisville, PA

Very friendly and outgoing. Always available for questions or concerns any day of the week. Fast and reliable installation, cleaned area very well after installation. Very happy customers!

5 years ago

Reply from Sunnova

Thank you for the note, Lisa. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Mar. 29th, 2019

star star star star star

Teresa Las Vegas, NV

I appreciated the fact that I was made aware of every step through out the process from beginning to completion. Thank you and I look forward to clean energy and lower energy bills.

5 years ago

Reply from Sunnova

Hello Teresa, we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into into energy saving power houses! ^JG

Feb. 14th, 2019

star star star star star

Armand Savoie Gardner, MA

Very professional on every level. Installation was done on schedule and according to code followed by inspection and approvals to turn the system on. Now it’s up to the weather and management of power to see the benefits.

5 years ago

Reply from Sunnova

Hello Armand! we value your positive feedback. Welcome to the Sunnova Family!

Nov. 13th, 2018

star star star star star

Norberto Rodriguez New Haven, CT

Everything they said they were going to do, they did it. Professionally and in a timely manner. I recommend Sunnova to anyone interested in seeing the power of the sun lower your electric bill.

6 years ago

Reply from Sunnova

Thank you for your note Norberto, We are thrilled that you are now a member of the Sunnova family!

Aug. 28th, 2018

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David Aparicio Montebello, CA

They take a long a long time ( setting dates after previous visits) to get things set up , actually the structural part was set up but the hookup takes a while and our yard looks like crap thanks to them. its been over 2 months maybe three we nave been waiting for them to finish the job. They show us a rating off five stars from their brochure. The people that set up the panels were very kind, but it's all a matter of tome when the inspector gets there to approve the work which is about a months wait another crew shows up a couple weeks later to install panels boxes for electrical. Were still waiting since early April it is now July.

6 years ago

Reply from Sunnova

Hello David, thank you for reaching out. We are sorry for the delay on placing your system in service. We would like to review your account and provide further details and updates. Could you please provide your system Id or contact number on a private message? Regards. ^KM

Jul. 27th, 2018

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Rhonda Chambers Spring, TX

Not really happy with this company at the moment. I am trying to deal with this company to pay them . But because my husband is on the loan from them they will not help me out. Never mind that he has gave them authorization more than several times to talk to me. It is very frustrating. I will say that the lady that was on the phone with me when I went off was very professional. (It wasn't her fault-so I apologized). On the system. It is not producing as much as I would like. Still getting electric bills.

6 years ago

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Bashli Levi Cliffwood, NJ

I mean over all they did great job, the term is longer but, there is service assurances on production. When ever I call customer service they always help me out with my concerns. I'm really surprised that the reviews are so bad here.

6 years ago

star star star star star

Michael DeAmore Sicklerville, NJ

Sunnova has the best solar rates hands down. They do not increase over time like all the rest do . I tell people this and for some weird reason they go somewhere else . It’s crazy but true .

7 years ago Edited May 24, 2023

Reply from Sunnova

Hi Michael DeAmore! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

star star star star star

Rose Gibson San Francisco, CA

It was an extremely easy install. Communication was great. Very happy with the service and the design of the system. You can't even tell I have solar. Panels are on back of house and the switchover was seamless.

7 years ago

star star star star star

James Hickey Jr San Francisco, CA

Everything was done following the schedule that was set and the installers were neat and careful with my house and grounds. Sunnova was constantly checking and informing me of the next steps.

7 years ago

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Karen Berlin Los Angeles, CA

We have had the system on our roof for one year now. The sales department was great, quick and easy installation. But after having it for a while and seeing our bills and the constant fight with DWP the solar co. has been no help. There customer service sucks!!!! They told me to call DWP if I had a problem with the bill. They do not listen or call you back. I really need help with getting thru to them that they are over charging me for the service, it does not cover my bill and I am still getting charged from DWP. I am actually paying more now then before we go solar. So I say it is a rip off I would not do it again. If I could take it off and throw it in the alley I would.

8 years ago

star star star star star

Charles Corum San Francisco, CA

Good initial contact by Tyler Mason, and good follow up letting me know when the city inspection and approval by San Diego Gas and Electric were completed. Clean install, and the system is up and running like clockwork.

8 years ago

star star star star star

Lawrence Glover San Francisco, CA

I was very satisfied with customer service all round, they kept me informed of every step without me having to inquire and the crew who did the installation was very professional.

8 years ago

star star star star star

Frank Rodriguez San Francisco, CA

From beginning to completion, the process went as promised. With Mr T. Jones thorough and outstanding presentation of your product. To the final completion of installation of system, the experience was great.

8 years ago

star star star star star

Noreen Graham San Francisco, CA

Everything from sign up to installation was done quickly and efficiently. Everybody has been very cordial. Our sales rep Randy was a very pleasant man that pushed to get all this done before the rainy season set in.

8 years ago

star star star star star

Elizabeth Torres

The time it has working within this industry.

2 months ago

Reply from Sunnova

Hello Elizabeth. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

star star star star star

Duane Windhorst

Showed up when they said they would. Fixed the problem.

2 months ago

Reply from Sunnova

Hello Duane, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for the positive feedback.

Jul. 17th, 2024

star star star star star

Jorym Mercedes

Good company for solar. They explained to me really good.

2 months ago

Reply from Sunnova

Hello Jorym, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 12th, 2024

star star star star star

Barbara Gage

Great system...highly recommend to friends and family!!!

2 months ago

Reply from Sunnova

Hello Barbara. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jul. 11th, 2024

star star star star star

Martin Morin

Great experience from start to finish. Highly recommend!

2 months ago

Reply from Sunnova

Hello Martin. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Denise Beasley

I like the idea of the solar. That fix my bill.

2 months ago

Reply from Sunnova

Hello Denise. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jul. 2nd, 2024

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Don Herzig

It is costing me more than electric bill. The things i was told are not what are happening. It is very hard to get anyone to talk with

2 months ago

Reply from Sunnova

Hello Don. Thank you for your review. Please contact our customer service at (866)786-6682 or via email at customer service@sunnova.com. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 5th, 2024

star star star star star

Elmer Cuerda

System never fails. Always have electricity.

2 months ago

Reply from Sunnova

Hello Elmer Cuerda, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback

Jul. 1st, 2024

star star star star star

Jose Rodriguez Seda

Very good service and confiability for these days

2 months ago

Reply from Sunnova

Hello Jose Rodriguez Seda, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

star star star star star

Lori j Cross

excellent company very satisfied highly reccommend

2 months ago

Reply from Sunnova

Hi Lori J Cross! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

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Calvin Rich

They helped fix my Generac system. When others would not

2 months ago

Reply from Sunnova

Hi Calvin Rich! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

star star star star star

Edmary Sanchez

Like the service it’s important for me and my family

2 months ago

Reply from Sunnova

Hi Edmary Sanchez! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

star star star star star

Alejandra Narvaez Mendoza

Great company and I very happy with there service.

2 months ago

Reply from Sunnova

Hi Alejandra Mendoza! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

star star star star star

Antonio Cruz Gorritz

Excellent! Confidence on this company services.

2 months ago Edited June 28, 2024

Reply from Sunnova

Hello Antonio Cruz Gorritz, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

star star star star star

Niledy Casiano

Great service. Recommended great costumer service

2 months ago

Reply from Sunnova

Thank you, Niledy Casiano ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 1st, 2024

star star star star star

Deb Leonard

The whole process from start to finish went very smoothly

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Deb Leonard! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence

Jul. 1st, 2024

star star star star star

8ighty 8ight

Great service would like my monthly bill to drop lower

2 months ago

Reply from Sunnova

Hi 8ighty 8ight! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

star star star star star

Josue Vazquez

To much questions.. fast conection to my system..

2 months ago

Reply from Sunnova

Hello Josue, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 28th, 2024

star star star star star

Amanda Cox

Great customer service, lower electric bills.

2 months ago

Reply from Sunnova

Hello Amanda Cox, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback

Jul. 1st, 2024

star star star star star

Shelly Benitich

Everything is good. No Complaints about it.

2 months ago

Reply from Sunnova

Hello Shelly Benitich, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback

Jul. 1st, 2024

star star star star star

Justin D. Hein

Simply significant sun solutions satisfying sanity.

2 months ago

Reply from Sunnova

Hello Justin. Thank you for the 5-star rating! We are pleased to have you as part of our Sunnova family!

Jul. 2nd, 2024

star star star star star

Louis Kline

Everything went as planned. Great work as was planed.

2 months ago

Reply from Sunnova

Hi Louis, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 28th, 2024

star star star star star

Maggie Brezak

Technology was hard to get inthe beginning but now is good.

2 months ago

Reply from Sunnova

Hi Maggie, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Thank you for being part of the Sunnova Family!

Jun. 28th, 2024

star star star star star

Daniel Peña Rodriguez

because they deserve it and they are very efficient

2 months ago

Reply from Sunnova

Hello Daniel, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for being part of the Sunnova Family!

Jun. 28th, 2024

Sunnova Reviews