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Christina Koutsopoulos East Hartford, CT

This whole process took a very long time and after I turned on my panels it took almost a week before I had access to the portal to see my performance it was very frustrating as the customer service rep could not really provide adequate timeframe or resolution to the problem but it has now been been fixed but I hope in the future if I have issues that I could get it resolved and not be told that I have to just wait

2 years ago

Reply from Sunnova

Thank you for your feedback Christina Koutsopoulos. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. If you have any further questions, please feel free to send us a private message at resolutions@sunnova.com with your contact information. Thank you.

Aug. 18th, 2022

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Ray V Cranston, RI

Sales person Bob F was fantastic. Unfortunately that's where the good ends. I had my panels set to be installed that were to cover the entire back half of my roof, when they did the install in April, there was a ton of empty space. I had to purchase an additional 5 panels and was told that would fill it. I then had to wait from April until late July to have my system turned on. August 1 I had the new panels arrive and I still have empty space on my roof. The 2nd group of installers informed me the wrong inverter was delivered and is not compatible with what smart green installed in April. I am still waiting and had to contact the corporate number to try to find out what is going on. The Installers left trash from the install strewn all over my yard and deck as well as left bags on my roof that were left for me to have to clean up

2 years ago

Reply from Sunnova

Hello Ray V, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 5th, 2022

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James Burkhead Philadelphia, PA

The install went fast and easy but the switch over is still incomplete???? I’m told that our system is up and running , but we still don’t have a two way meter from our electric supplier. So as winter approaches we are going backwards

2 years ago

Reply from Sunnova

Hello James Burkhead, we are to help with your concerns regarding the meter. Could you be so kind to send an email to resolutions@sunnova.com with your system I D and a phone number where we can reach you at? **MV

Jul. 28th, 2022

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Laura Hill Berwick, PA

The guys that came to do the installation were all very very professional and polite. As for Lona the lady who sold me the solar panels, she does not answer my texts/questions anymore since she already got my business. Sad!!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Laura Hill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! If you have any questions please feel free to contact us directly. ^AG

Jun. 28th, 2022

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Neil Silberkleit Oxford, CT

I can't really rate Sunnova since my experience is very limited - I am disappointed that no one seems to know the battery system we installed and I am not convinced it is working at peak efficiency since the max power we have generated is around 6.5Kw with and 11.5 Kw system this is on a bight sunny day. We love the battery concept! We don't seem to generate any power back to the grid even though out house uses only 3-4Kw max right now. We put in a service ticket days ago and still waiting for a response from a tech to look at he system and answer question we have!

2 years ago

Reply from Sunnova

Hello Neil Silberkleit, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 20th, 2022

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Bluzey24 Hartford, CT

The customer service has been great. However, scheduling seems to be confusing. I’ve had people show up out of the blue to make updates, and they weren’t scheduled to come out for another week. Also, one of my panels has some discoloration.

2 years ago

Reply from Sunnova

Hello Bluzey, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Larry Bland Mansfield, TX

I got what I wanted and they kept me well appraised of every step of the operation. The generator that was chosen has caused tool envy among my neighbors. Evidently it came with everything except a can of gasoline!

2 years ago

Reply from Sunnova

Thank you for the kind words, Larry. Welcome to the Sunnova family!^JD

May. 25th, 2022

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Rudy Matthaei Ennis, TX

The company is very forthright in providing information as to what their system will and will not do. Their solar system is producing and off-setting my electric bill as expected.

2 years ago

Reply from Sunnova

Hello Rudy Matthaei, thank you for your kind words. **MV

May. 24th, 2022

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Bonnie Krenz Plano, TX

Wilson was very knowledgeable regarding they system and answered all of your questions! Install of battery, panels and breaker box was so easy and seem less. I recommended Sunnova to everyone!

2 years ago

Reply from Sunnova

Hi Bonnie Krenz, we appreciate your review. Thank you for being part of Sunnova! **MV

May. 20th, 2022

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bandali zakkak New York, NY

2 years ago Edited June 1, 2022

Reply from Sunnova

Thank you for the kind words, Bandali. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Linda Yates

These people were quick, easy to work with and kept everything out where I knew what was going on and when. They had all the necessary paperwork and inspections set up and had everything done in one very cold day.

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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Martin Simon Baltimore, MD

2019 got solar leased was told they take care of service if any problems they can remotely monitor well this past August I noticed a problem so I called I was told yeah we see the problem it been down since October? At this point it's still down that's with multiple emails one service visit still nothing case numbers no communication it's now 3-13-2021 stay away from this company they don't care.

3 years ago

Reply from Sunnova

Hello Martin, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Mar. 17th, 2021

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Jesus Sepulveda Jr Fresno, CA

The Sunnova representatives were knowledgeable and helpful. They made the process easy to complete. I felt the representatives really were out to provide us with good service.

3 years ago

Reply from Sunnova

Thank you, Jesus Sepulveda Jr. ! We aim to provide the best customer experience. We work hard to make sure you understand every part of the installation process. Welcome to the Sunnova family! ^ TR

Oct. 7th, 2020

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Elizabeth Donadio Severn, MD

Our solar panels were installed on July 8th, but apparently the roof was not evaluated very well, because they were unable to install the amount of panels they had originally decided . They finally decided on putting the additional panels in another location that doesn't get quite as much sun. On top of that, the emergency shut-off was not working when the inspector came out and was not fixed until 2 1/2 months later. Very dissapointed that it took so long to fix since now, late September, the days are getting shorter and less energy is being stored.

3 years ago

Reply from Sunnova

Hello Elizabeth, thanks for bringing this to our attention. We'll look into this issue right away and have one of our agents reach out to you to help get this resolved. Thank you. ^JD

Sep. 23rd, 2020

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Ryan Irvine, CA

After customer service contacted me and helped me work through my case, I am happy with the outcome. They were patient, listened to what I had to say, and proposed a satisfactory solution. Thank you to them, for their help in my matter.

4 years ago Edited September 14, 2021

Reply from Sunnova

Good afternoon Ryan, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^MP

Sep. 14th, 2020

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Boniface Egbodion Bridgeport, CT

My Sunnova experience has been good. The system function very well and I must say it is quite enjoyable. I like it and I encourage anyone to go for it. You will be happy you did so.

4 years ago

Reply from Sunnova

Good afternoon Boniface Egbosion, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 17th, 2020

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Debbie Kelley Grand Prairie, TX

I was so impressed by everyone's professionalism and care. You get a sense they want to do the job quickly and correctly, and they really are courteous as well. Will be recommending them to friends and family.

4 years ago Edited September 14, 2021

Reply from Sunnova

Thank you Debbie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jun. 1st, 2020

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John A Stroebele Egg Harbor, NJ

You did great !!!! Long delays waiting for Municipal Inspectors Then long delay waiting for ACE to change meter. You installed panels in January and it is the end of May and we are just going live.

4 years ago

Reply from Sunnova

Thank you for reaching out Mr. Stroebele. We are sorry to here about the delays but are excited to welcome you to the Sunnova family. Thank you. ^JD

May. 27th, 2020

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roger pucillo Toms River, NJ

We had our system installed in January and through all the lousy spring weather, our energy production has kept us full powered and without a bill from JCP&L - very happy with our decision to go green

4 years ago

Reply from Sunnova

Thank you, Mr. Pucillo! We aim to provide the best customer experience and are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova Family!^JD

May. 26th, 2020

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Edmond Arruda Portsmouth, RI

Everything was explained fully and all my questions were answered in total. Also the installation went smoothly. They arrived on time and completed the installation in one day. A very clean and professional job.

4 years ago

Reply from Sunnova

Thank you, Mr, Arruda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family!^JD

Apr. 30th, 2020

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Mike Catella Lake Havasu City, AZ

Sunnova Haas been great from the beginning. From initial design to final turn on for the switch. We would highly recommend your company to anyone who is looking to upgrade to solar. Thank you for all you do.

4 years ago

Reply from Sunnova

Good morning Mike, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Maria Martinez Dallas, TX

It was a rough start, because I went out of the country, and blotched communication. Once I got in touch with your office everything fell into place, and the speed was great.

4 years ago

Reply from Sunnova

Hello Maria Martinez , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 17th, 2020

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J Jordan North Attleboro, MA

Brian M, the salesman, explained everything so we could understand it. The installation was painless and the installers did a GREAT job. And I am saving on my electric bill... What's better than that!!

4 years ago

Reply from Sunnova

Hello J Jordan , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 23rd, 2020

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Donna Sweet Manchester, CT

The installers arrived on time. Workers were very polite and professional. Everything was completely clean when the job was done. We were notified of each and every step of the process. Great company!

4 years ago

Reply from Sunnova

Good morning Donna Sweet, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Qualified , TX

This has been a very positive experience and I am now the proud owner of solar panels. I qualified for the panels at no cost to me and I’m looking forward to the savings on my electricity. Thanks

4 years ago

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Manuel Zurita II Orlando, FL

The courtesy and knowledge of the employees. For example: I would ask, what time is it? I don't know but, please wait and I will get that for you. That's professionalism. Thank you Sunnova. MZurita II

4 years ago

Reply from Sunnova

Hello Manuel, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Feb. 14th, 2020

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Peter Amado Randolph, MA

So Far, everything that was discussed pryor to signing the contract was up front and on time . All associates that we have spoken with and worked through , have been curtious and professional . So up to now being on the grid for three weeks we are satisfied. Thank you for your product and service..

4 years ago

Reply from Sunnova

Good morning Peter, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Kathryn Seufert Cementon, PA

From the salesperson to the installer, everyone was knowledgeable and polite. If I had a question, it was answered to my satisfaction. The set up, installation , and the final walk through went seamlessly.

4 years ago

Reply from Sunnova

Hello Kathryn, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

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Robin Bass Seabrook, TX

sit back folks...this is not for the faint of heart. The whole process took over a year. First I signed a PPA with Sunnova in December of 2018 through Solar Wells. After 3 months, the whole thing went dark and I lost faith. So I switched to Infinity/Sunnova after I was told they'd have solar on my house in 30 days. They ran a new credit check and that one failed although I was in the high 600's. . So I had to find a co-signer. I later found out by own research that a loan option was available so I had them redo the paperwork for a 3rd time and my credit went through Ok. what a pain. Anyways...flash forward to end of July (for those with calculators out, let me help you....from a May 9th signed contract to end of July is NOT 30 days). Meanwhile, my electricity bills are averaging $600 since I wasn't under contract thinking my solar is coming in. As others report, a third company entered the scene to do the install. They showed up, promised to finish that day...left a couple hours later though....everything laying out. The team didn't want to do my high roof (um, that was a known factor!). A new team eventually showed up late on the 2nd day. Left pretty late...stuff still laying around my drive way and backyard, and not finished. Didn't come back. Meanwhile my HOA called to say they didn't have approval and was issuing a cease. My rep went dark. I never could get an update. So while I was actively involved in getting HOA on board, ppl would show up to do something on my system, say they didn't know what was going on and leave and noone else would tell me what to expect next. Remember all that stuff in my driveway etc? Well I pointed it out to one of the guys who came through and he didn't know what it was for so he took it back to Dallas. A month later, a crew showed up from Dallas on a Friday asking for the "stuff" to finish installing. Um...yeah, that stuff is in Dallas! Took another 3 weeks for them to find it and come back. I had to get very involved with understanding the process. I got ahold of everyones emails and cell numbers and had to start getting everyone on the same page. So meanwhile I found out that HOA had approved a design from the previous Solarwells team that had panels on my garage instead of the front of the house. The team confirmed that design was better anyway since my oaks would be covering those panels soon. so the reissued another design that mirrored the one done previously..and used the HOA approval that I ALREADY HAD FROM JANUARY...and the whole confused, unmanaged install process started all over again where they relocated my panels. In the process, they patched my roof and its horrible. This is still an open issue. It took until end of Aug for a PTO to come. But I JUST got an email from Sunnova that my PTO came through and my system was in place. JUST. The installers pretty jacked up the rest of my roof as well. Insurance declined fixing it. And this is the short version of the story. Can't spend the time to put everything in here cause I have a job. Thanks for reading :). The End.

4 years ago

Reply from Sunnova

Hello Robin, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. One of our Issue Resolutions Specialist will contact you within 1-2 Business hours. ^MO

Jan. 9th, 2020

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Leanne Morgan Bakersfield, CA

I recently contracted with Infinity Energy to procure solar from Sunnova. Buying the panels was not the right choice for me, but it was available. The sales agent was really patient and great at explaining the process, the installers were timely, and other than awaiting some special order everything went smoothly.

4 years ago

Reply from Sunnova

Hello Leanne Morgan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 6th, 2020

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Deborah Baskett Uniondale, NY

Sunnova staff is very informed about the product. The staff will take time to explain everything step-by-step. If there is a snag along the way Kim G, my agent will help you to get things corrected.

4 years ago

Reply from Sunnova

Hello Deborah, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Dec. 31st, 2019

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Lauren Lancaster, PA

My experience has not been a positive one. Initially, I had a great meeting with the consultant. He was informative and knowledgeable while presenting things in a direct way. Install began in June and seemed to be going great, until they came without parts necessary to complete the job. They made at least five to six other appointments to continue install. I was able to accommodate because I have summers off work, but if not for that, I would have had to miss work on numerous days. I was told October 23 my system was operating and turned on. Two appointments later, my system was still not properly working and we are now in December. Had I know this is the way the process was going to go, I probably wouldn’t have switched to solar with Trinity. Communication wasn’t great towards the end of the process either.

4 years ago

Reply from Sunnova

Hello Lauren, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. ^OA

Dec. 12th, 2019

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Robert Lewandowski Philadelphia, PA

The whole process of getting the permits and filing paperwork with municipalities and utility company was a snap. Contractors were near and quick and I went solar with no initial out of pocket expenses.

4 years ago

Reply from Sunnova

Hello Robert Lewandowski , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Nov. 20th, 2019

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Frank Parker Desert Hot Springs, CA

I'm in the process of refinancing my home. Turns out even though Sunnova in their on-line adds say the do not put a lien on your home they do. It is called a UCC (Uniform commercial Code). This stops you from selling or refinancing your home without Sunnova being involved. They will lift the UCC for thirty days but it cost us $300 to do so. While this is pretty irritating in itself and a rip-off. It got worse, they were notified of the refinance 3 weeks before closing but failed to follow up and the invoice arrived the week of closing. Of course they do not take credit card payments, mailed checks only for this. So closing got delayed, more daily interest charges and we wait. I understand the need to protect their equipment on our house (we lease) but in a refinance nothing changes. Silly rip off and if they want to protect their equipment with a lien (UCC) why don't they pay to lift it for 30 days? Oct 9 Well it got worse, after three customer service people and one supervisor told me the $300 dollars is pass through money, that it all goes to the county to lift the lien and reset it 30 days later. I decided to check with the county and they charge a maximum of $40 for lifting and dropping it back on. So where does the other $260 go? As I guess into the pockets of the company, I'm sure they are not paying any employee $260 to call this exchange in. As I suspected a rip-off, since I'm not expecting a refund of $260.

4 years ago

Reply from Sunnova

Good Morning Frank Parker , thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

Oct. 8th, 2019

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Leslie Arias Landisville, PA

Great team in PA!!! Not pushy, very knowledgeable and super professional and best of all never ignored my questions and concerns... Even on his time off!! Thank you Ralph , you will get a 5 star 🌟 from us..😃

4 years ago

Reply from Sunnova

Hello Leslie, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Oct. 3rd, 2019

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aida rubio Antioch, CA

Customer is great , sales people were clear about the program . Installers were clean and professional with their work. Just started so it will be interesting see the savings.

4 years ago

Reply from Sunnova

We value your review, aida rubio. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Dec. 16th, 2023

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Ricky Bolingbrook, IL

The installation at start was a bit discomforting. Had a hard time adjusting to Illinois laws and city codes. I think for the village of Bolingbrook they were writing them while installing the solar system. Since the system has been on , no problems. Enjoying the low electric bill.

4 years ago

Reply from Sunnova

Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 25th, 2019

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John Jordan Bloomfield, CT

Very efficient, the people and the system. The installation went well and it didn't take long before I was able to fire it up. In 7 hours I generated 13 kwh. I'll see what a full day gives.

4 years ago

Reply from Sunnova

Thank You John Jordan ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Helga Burre Hyde Park, MA

Sunnova made it easy for us to get solar panels on our house-no cost to us, reducing our energy costs, good for the environment, and an easy installation process. They kept us well informed through each step of the process.

5 years ago

Reply from Sunnova

Hello Helga, Thank you for your positive feedback. Welcome to the Sunnova Family! ^MP

Sep. 4th, 2019

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Hope and Dan

Great customer service. Service and installation was thoroughly explained. No surprises. Installation was on time. Professional and excellent communication with this Sunnova.

5 years ago

Reply from Sunnova

Hello Hope and Nan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

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Jim Pearson Colusa, CA

Very seldom do you get any type of response from email customer service. Not with Sunnova. I was very impressed that when I sent an email to customer service I received a helpful reply the next day.

5 years ago

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Richard C Evenson Chico, CA

om the start until the finish of the job I was impressed by the personal touch your installers and salespeople gave to me. Also when I had questions I always got an answer and not the runaround.

5 years ago

Reply from Sunnova

Hello Richard, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 13th, 2019

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Cindy L Henderson, NV

Sunnova needs to have many more employees for customer service. It can take them a month to get back to emails and 1.5 hours or more to return calls when you are on the waitlist. When you do get the callback, the customer service people are VERY nice. I escalated my concerns to Juan, who was EXCELLENT! I had his direct # and he returned my calls as promised with answers very quickly. If it wasn't for their huge lack of employees, I would give them 5 stars.

5 years ago

Reply from Sunnova

Hello Cindy, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.^MO

Aug. 1st, 2019

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Lynn Zakowski Niantic, CT

Very Professional team.Explain everything clearly.on-time with paperwork and production,and completion of job.Pleasant and knowledgeable in product and delivery.couldn't have been more pleased!

5 years ago

Reply from Sunnova

Hello Lynn, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 26th, 2019

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Theresa G. North Haven, CT

Great experience with getting solar. We saw a huge decrease in our electric bill the first month. Everyone we interacted with was very professional. Now we’re excited to see our electric bill each month!

5 years ago

Reply from Sunnova

Good Morning Theresa, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Francine Killeen, TX

I will hopefully save money by investing in solar panels for my home. The whole process took a little longer than a month from start to finish. I contacted this company on Facebook it was the one with no money down.

5 years ago

Reply from Sunnova

Good Afternoon Francine, Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Jul. 18th, 2019

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Leo Riverton, NJ

It really helps a lot for our electricity reduction cost and hopefully everything will be good to go. Thank you so much for this kind of technology and your company will help a lot of people. God bless all of us.

5 years ago

Reply from Sunnova

Good Afternoon Leo, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jul. 9th, 2019

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Dolores Earnest Ephrata, PA

I signed up for solar panels on December. I’ve had nothing but bad feelings about this since. We thought the panels has been turned on weeks ago, now I find out they were just turned on on Saturday. Not only that but only 18 were working when they were turned on. I’m still wAiting for someone to call me or come to the house to set up the program on my computer so I can keep track of how much power we’re making and using. I think it’s generous to give you a 3.

5 years ago

Reply from Sunnova

Hello Dolores Earnest, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jul. 1st, 2019

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Waltg Stockton, CA

For the past week or so now I’ve been trying to get in contact with them about my bill. Seems like when I call it says there busy and I could wait on the phone or press 1 for someone to call me back. I’ve done both and still no response. So my question is I get an email stating I’m enrolled in the auto pay and every month on such n such date it’s going to be taken out my bank account. It still hasn’t been taken out. Then like I stated I call customer service and there’s nobody there to answer my call. My solar came with the house when I bought it. Had I known I was going to be dealing with B.S I wouldn’t had agreed to it 😡😡.

5 years ago

Reply from Sunnova

Hello Waltg , We are very sorry to hear about your experience with your Customer Service issue. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Mike West Hartford, CT

Very good communication. If you call and leave a message they call you back within an appropriate period of time. Overall the process was painless on our end because of their customer support.

5 years ago

Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence! ^OA

Jun. 25th, 2019

Sunnova Reviews