star star star star star

Joe Klopfenstein

I highly recommend Sunnova for their honesty, courtesy and professionalism. Supplied me with all the answers to my questions, and more than willing to help me understand the system.

1 year ago

Reply from Sunnova

Hello Joe, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

star star star star star

Louis Lajara

Solar system installation was quick, organized and professional. Like the lease option for fixed monthly payments which helps a lot when you depend on a retirement income, don't have to worry about utility bills hikes.

1 year ago

Reply from Sunnova

Hello Louis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

star star star star star

Rose Javier Newark, NJ

The solar power saved me money when it comes to electric bill. My only complain is with PSEG because they delivery charge for power not provided by them. I will Sunnova can work on that.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Rose Javier! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

star star star star star

Chris Courduff Yucaipa, CA

Fantastic service over the years on our old system, and our current system that’s being installed. We have been very happy with having all our questions answered by true professionals.

1 year ago

Reply from Sunnova

Hello Chris Courduff, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

May. 25th, 2023

star star star star star

Juan Olvera

Sunnova has been a great company thus far and have been great in the installation process from dealing with Trinity to replacing our roof they have been great and can’t wait to see what the future holds for this company

1 year ago

Reply from Sunnova

Hi Juan Olvera! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

star star star star star

Mars Modesto, CA

Sunnova has preformed very well. They have a service that has gone out of their way to make sure I understand how I am using solar. Their service and installation departments are heads above anyone else I have worked with.

1 year ago

Reply from Sunnova

Thank you, Mars! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

star star star star star_border

LUIS ORTA Miami, FL

I received an invitation to give a review, not this review. So far so good, there are still 24 years to go on the lease. To make things clear, my savings on electricity (90% +) are offset by the lease monthly payment, so I come out about even, with the advantage of having electricity 24/7.

1 year ago Edited September 12, 2023

Reply from Sunnova

Hi Luis! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

star star star star star

Punisher R/T

I only wish I could upgrade my system, service has been great. Now you don't pay your system untill you have your system complete up and running, wish I would have had that option years ago.

1 year ago

Reply from Sunnova

Thank you, Punisher R/T! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

star star star star star

Lorraine Prather Riverside, CA

I have 2 accounts with you one for just panels the other battery and panels, you keep contacting me to ask me if I would like to add a battery. other than that I think your great

1 year ago

Reply from Sunnova

Hi Lorraine Prather! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

star star star star star

Irish Cruz Bakersfield, CA

I loved how the reps walked us through the whole process and were very informative. The installation process was quick. I get frequent updates on my system and have saved so much on my electric bill!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Irish Cruz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

star star star star star

Sangwoo Lee

I really like Sunnova. The company is positive, and both the service and the system are excellent. The solar system, in particular, is very satisfactory. Sunnova is a reliable choice!

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Sangwoo. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We're honored to have you as a valued member of the Sunnova community!

Jun. 6th, 2024

star star star star star

Rita Castro

I have been a customer since September 2022, 8 months and have had a very good experience. When I had doubts or question about the billing or my system I have had a fast response.

1 year ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Rita Castro! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

star star star star star_border

Alex O Red Bluff, CA

Product is great, billing is great, but the companies that work on installations are something that are not trustworthy. A Lien was filed on my property because they held back payment to a sub-contractor. It was a headache for us. Yet, the same people are doing business with your company under a different name...

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Alex O! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

star star star star star

gabriel santana Easthampton, MA

Really easy to deal with, installers were accommodating and able to make the roof look aesthetic. Monthly cost is half normal electricity. Wish it showed production in real time and not on a 2 day lag

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Gabriel Santana! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

star star star star star

Kasi Beagle Mount Carmel, PA

We have been very happy with the entire experience! Helpful and respectful throughout the process. We had some hiccups along the way but everyone was great with getting things back on track.

1 year ago

Reply from Sunnova

Hi Kasi Beagle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

star star star star star_border

Chaplain Dennis LeRoy Duncan, MSHS Lakemont, GA

The technicians who came to our house are very professional, courteous and knowledgeable. My only reason for not giving a 5-star is that it seemed to take forever to get on the ‘urgent’ schedule. I did receive the link to write this review; yet, absolutely no ‘arm twisting’ as to what to write.

1 year ago

Reply from Sunnova

Hi Chaplain Dennis LeRoy Duncan, MSHS! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 22nd, 2023

star star star star star

Paul Marshall Queens, NY

Our salesman, Brandon S was fantastic. He kept us informed every step of the way and always answered his phone when we had questions. He smoothly handled any concerns we had and is a true asset for your company.

1 year ago

Reply from Sunnova

Hello Paul Marshall we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^SG

May. 15th, 2023

star star star star star

Sarina McCartney Sewell, NJ

I'm happy with the amount of energy my panels are making. I don't have fluctuating or high electric bills especially during the holidays and summer months with my air conditioner.

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Sarina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Clifton Neal

In the beginning we bumped heads we did not see eye to eye on every thing but they tried to work things out so that we can all be on the same page which is a good thing that is the reason why I gave it the five star rating

1 year ago

Reply from Sunnova

Hello Clifton Neal, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

star star star star star

Jen San Diego, CA

Our solar inverter was no longer working. We received our inverter and a prompt service day to fix the issue. The service person showed up right on time and completed the work under the time he said it may take.

1 year ago

Reply from Sunnova

Hello Jen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

star star star star star

Oak Grove Recruiting Gmail Redford, MI

Mike and Jose were fantastic. The spent extra time making sure I understood how my system works and what to keep an eye on to ensure it is working the way it’s designed to work.

1 year ago

Reply from Sunnova

Thank you, Oak Grove Recruiting Gmail! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 5th, 2023

star star star star star

Sheila Miller Harrisburg, PA

Everyone worked together as a team at 110%. Synnova did all the work and the process was seamless. The crew leader explained everything to me and every member was friendly. Best of all, it was free!

1 year ago

Reply from Sunnova

Hi Sheila Miller! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 2nd, 2023

star star star star star_border

Aldo Passarelli

Although the work was finally done on the roof , it seemed to take along time to schedule and get the work completed. Once they came to do the roof they did complete the job in one day . I am still waiting for the pole to open skylights.

1 year ago

Reply from Sunnova

Hi Aldo Passarelli! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

star star star star star

Terri Silver Pittsburgh, PA

They are very organized and take all the necessary steps for approvals, inspections, etc! It’s a long process but all handled by Sunnova. They have an excellent process to get installed and running.

1 year ago

Reply from Sunnova

Hello Terri Silver, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 28th, 2023

star star star star star

Dan Troxel Moyock, NC

They were prompt and showed up when they said they would. They checked all of the "snaps" to make sure they were correct. Glad there's a company to call due to Pink Energy going under.

1 year ago

Reply from Sunnova

Hello Dan Troxel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Apr. 27th, 2023

star star star star star

Franklin R Raith Jr

I actually haven't used this company yet for any service but I'm giving them 5 stars for the effort they are putting forth trying to take over for the bankruptcy of the previous company

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Franklin! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LN*

Apr. 24th, 2023

star star star star star

Idalis Cruz

While many complain about the Electric Service in Puerto Rico, and are afraid of investing in solar energy, I enjoy my air conditioning and the comodity of lights 24-7 without any worries 😎

1 year ago Edited April 20, 2023

Reply from Sunnova

Thank you, Idalis Cruz! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family! *DM*

Apr. 20th, 2023

star star star star star

Rev. Ruperto Alvarez

Excellent financing house , their improvements in equipment guarantees are the best in the market . In the web page you can get all the finance information and solar system performance.

1 year ago Edited April 20, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Rev. Ruperto Alvarez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Apr. 21st, 2023

star star star star star

Judy Comish Sparks, NV

From day 1 of meeting with Bob from the sales team and working with the project manager Zack, it was an amazing process! The communication through each step of the process was top notch! Highly recommended!

1 year ago

Reply from Sunnova

Hi Judy Comish! We appreciate your feedback. Thank you for being part of the Sunnova Family! IE

Apr. 3rd, 2023

star star star star star

Temi Ogah MA

The sunniva rep that i first met prior to installation Teo R is very friendly and knowledgable about the whole process. He explained to me the whole process and answered my questions

1 year ago

Reply from Sunnova

Thank you for your message, Temi Ogah. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *PL*

Mar. 29th, 2023

star star star star_border star_border

hionnos1 Mililani Town, HI

The solar system initially wasn’t enough for my home, so I had added more panels. Then my problems with my elec. provider billed me over $1300. Now I’m having problems with Sunnova or the installer, whoever is at fault, to take care of my bill. The installers found as fault with my unit and hopefully corrected it. Hopefully I’ll get better service soon.

1 year ago Edited December 19, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, hionnos1! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Mar. 23rd, 2023

star star star star star

Alex Xavier Caride Gonzalez

I have been a customer for a year now and I've had a great experience in terms of this company's attention to customer needs, Excellent communication, problem solving and consistency of providing great service.

1 year ago

Reply from Sunnova

Hello, Alex Xavier Caride Gonzalez, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

star star star star star

Jessica Price New Castle, PA

Kind and very professional young man was sent to inventory our solar system. Informative and compassionate about the situation pink energy placed us as a homeowner, he listened and then told me about our system!

1 year ago

Reply from Sunnova

Hi Jessica Price! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

star star star star star

Carol Jackson Phoenix, AZ

Very much appreciate the way we were notified of what and when something would be happening. The gentlemen that came out to do the install were friendly, worked hard and were patient with our many questions.

1 year ago

Reply from Sunnova

Hi Carol Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

star star star star star

Rodney Quattlebaum Philadelphia, PA

Sonova was hopeful informative and patient through the whole process any questions day or night my representative Nick was at my disposal highly satisfied with my experience with sonova

1 year ago

Reply from Sunnova

Hi Rodney Quattlebaum! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

star star star star star

El Jefe Phoenix, AZ

I liked the no money down and payment plan. Having the batteries under a 25 year warranty period was what convinced us to move forward. So far we have no complaints, only savings and energy independence.

1 year ago

Reply from Sunnova

Hello El Jefe, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.*AM*

Mar. 8th, 2023

star star star star_border star_border

gary leib Kissimmee, FL

Sales rep was the best if it wasn’t for Rich M I don’t know where I would be he was there to push to get things completed and had answers for me the construction aspect took way to long from time of signing to completion of the project (5) months and this was with me pushing to get it done over finished product is well done and seems to be of good quality if only there were less hassles with the completion time I would have rated higher stars

1 year ago

Reply from Sunnova

Hello gary leib, we will gladly help you. Can you send us your system ID? ^OE

Mar. 4th, 2023

star star star star_border star_border

glenn sinkler Winston-Salem, NC

The site says I have solar system I do not I have a generator, was not able to sign in with system ID a074W00001M7ywAQAR, had to call representative who change my I’d number. Now your system says I have a solar installation. The representative did not listen to what I was telling him just fast talked me and proceeded as if he was in a hurry and want to move on to the next call.

1 year ago

Reply from Sunnova

Hello glenn sinkler, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us your phone number and system ID to resolutions@sunnova.com so we can investigate this issue? Please know that we take this matter seriously and look forward resolving this for you. *DMS*

Feb. 2nd, 2023

star star star star star_border

Catherine S Drexel Hill, PA

I would like to leave a 4.5-star rating, but I cannot. Sunnova made a proposal that sounded good. I am satisfied with what has passed since then. I would suggest any person getting an estimate really read the fine print and find out from realtors what if any return they will get on their investment.

1 year ago

Reply from Sunnova

Hello Catherine S, we will like to help. Could you send us your system ID and a phone number to resolutions@sunnova.com? *DMS*

Jan. 31st, 2023

star star star star star_border

Nick Delmar, NY

I am very happy with the service, I am just still awaiting a sign on bonus I was promised. The product is great and already saving me money. The customer service is suspect as they have neglected to help me get the gift card that was promised to me.

1 year ago Edited January 11, 2023

Reply from Sunnova

Hello Nick, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Jan. 11th, 2023

star star star star star

Sandra Miller Pekin, IL

Everything went smoothly. There was never a problem with installation. All my questions were answered. This is a very good and nice company to do business with. They did everything for me.

1 year ago Edited December 13, 2023

Reply from Sunnova

Hi Sandra Miller! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 19th, 2022

star star star star star_border

Armando Pescina Moreno Valley, CA

I would like to give you a good review, but I want to know how the whole process is going to be until the system is working, but the beginning, that is, everything necessary for the installation and permissions, I have no complaints, everything is fine.

1 year ago

Reply from Sunnova

Thank you for your note, Armando Pescina. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Dec. 19th, 2022

star star star star star

Tishma de Lagarde Elkridge, MD

My experience with Sunnova has been excellent. From the very beginning of the process it has been smooth sailing. No bumps or delays. Everything happened when it was supposed to and on time.

1 year ago Edited May 31, 2023

Reply from Sunnova

Hi Tishma de Lagardei! We appreciate your feedback. Thank you for being part of the Sunnova Family! *XR*

Nov. 23rd, 2022

star star star star star

William Federowicz Oxford, CT

Sunova was great. The technicians were very friendly and thorough in their work. They took the time to answer all my questions and did not mind me looking over their shoulders while they explained what they were doing.

1 year ago

Reply from Sunnova

Hello William Federowicz, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Oct. 31st, 2022

star star star_border star_border star_border

Ortiz Fresno, CA

The system is operating normally, and the installation seems to have been done well. I understand Sunnova did not install it but subcontracted it to a local installer, so maybe that doesn't speak about Sunnova itself. I did not choose Sunnova, it was the only *option* I had when I bought my new construction home. What I do not like about Sunnova: - First and most importantly, their customer service. It took 3+ months to get PTO from the utility. There is ZERO initiative from the Sunnova interconnection department to look into projects that are not moving along and getting a response to emails is impossible. I had to call and email countless times just to get an update, and was quickly dismissed with the usual 'we're waiting on the utility' response. I had to beg them to follow up with the utility to see if anything was wrong and eventually they escalated it. The second thing I dislike about Sunnova is their pricing -- they charged me more than DOUBLE what you'd expect for such an installation, especially considering it was for a new construction which greatly simplifies it. I've worked in solar for 10 years and this price per watt was hard to be okay with. Again, I didn't have a choice, the home came with a Sunnova system and it's possible that the price was not just set by Sunnova but by the builder as well (even though the builder explained they had no say on the price of the system).

1 year ago

Reply from Sunnova

Thanks for reaching out, Mr. Ortiz! Our goal is to provide an exceptional experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!^AG

Oct. 31st, 2022

star star star star star

Debra Earle Boston, MA

First of all it’s not a scam like some others. The people are very professional. Very clean when they’re done I never could tell they were even here. Very professional on the phone if you have any problems.

1 year ago

Reply from Sunnova

Hello Debra Earle, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 28th, 2022

star star star star star

Karen Berlin, CT

We knew nothing about Solar and were led step by step so we had no questions. Employees know what they are doing and don’t leave until next step is thoroughly explained. Everyone is professional and knows their job.

1 year ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Oct. 25th, 2022

star star star star star

Frances Flammia Toms River, NJ

The people I have been on the phone with and in person are the nicest people you will ever want to meet. They do not let you go until all your concerns are met and want you to feel that they are there for you.

1 year ago

Reply from Sunnova

Hello Frances Flammia, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Oct. 21st, 2022

star star star star star

Ioan Caramihai Elmira, NY

The system is just working. Maybe squirrel guards would have been nice.I don’t know about mobile app availability but if there’s one it should alert for any interruptions in service.

1 year ago

Reply from Sunnova

Hello Ioan Caramihai, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star_border star_border

Jonathan M Los Angeles, CA

The system works. It is just wrong to price gouge new home owners that have to put solar on there roof. As someone that works in the solar industry $4.25 per watt for a cash deal is ridiculous. The lease was even more expensive. California has crazy housing costs and to add that to the bill is wrong. I understand making money on the system. The area I am in if I was a consumer would pay between $3 to $3.50 a watt. Sometimes you can get a lower price than that. Shame on you Sunnova.

2 years ago

Reply from Sunnova

Hello Jonathan M,
thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^ SG

Aug. 29th, 2022

Sunnova Reviews