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Deidre Ingvardsen Houston, TX

Generac scheduled an appointment with Sunnova on our behalf because our solar panels and battery pack isn’t working again. I confirmed visit and stayed home all day and no one showed. I called Sunnova and they said their technicians arrived at my address and I wasn’t home and there were no solar panels at my location. No one called me that day. They had “closed our case”. I called Generac back the next day and Sunnova, yet to get a new appointment. 90k worth of regret here. Install was a nightmare and never had worked properly. Parts under warranty but can’t get serviced. Installer won’t answer calls. 2008 we had solar panels (Whilhite Energy) and they worked perfect, good service. Always worked. Steer clear of Sunnova

9 months ago

Reply from Sunnova

Hello Deidre Ingvardsen, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Bob Carr

It took 7 months to resolve a service call. Sunnova failed miserably at communicating, had they asked the right questions, it would have been resolved on the first day. They needed fall protection gear to service my panels. They wrote up ticket as needing materials instead. When you call in to get the service call complete, the clowns that answer the phone can't connect you to the right people because they're waiting on materials. No amount of talking will get them past this miswritten condition. Successive crews come out with fall protection only to discover that it is incompatible with the roof. They leave, another crew comes out, discover their gear won't work. Rinse repeat. I suggest that they give me sufficient notice and I can have a bucket truck waiting. Nope, they show up unannounced. The final attempt, they finally are trying to resolve this with management, and while doing some idle talking, it's discovered that they didn't need to replace or check anything because the part they are checking is the updated part. They never took the time to talk and find out. I would jot recommend Sunnova.

9 months ago

Reply from Sunnova

Hello Bob Carr, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Estefanie Franco

The experience was made better by all the employees assigned to my case. Friendly, diligent, knowledgeable. Easy process, great price and high technology.

9 months ago Edited November 21, 2023

Reply from Sunnova

Hello Estefanie Franco, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 22nd, 2023

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Nick Glendale, AZ

Every person we were in contact throughout the process were exceptional. They treated us with care and concern. I would do it again. The team was outstanding!

10 months ago

Reply from Sunnova

Hello Nick , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 15th, 2023

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Rod Fulce Canyon, TX

I appreciate the time the salesman gave me and help throughout the process. The workers were first rate. I still don't know how to read the meter but that's Excells deal.

10 months ago

Reply from Sunnova

Hello Rod Fulce, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Tanika

I really like everything about the company from the sales reps explanation of the services to the contractors who perform the installation in a quick and precise manner.

10 months ago

Reply from Sunnova

We appreciate your review, Tanika. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Ann Marie Burgess Wappingers Falls, NY

The whole process was very simple and actually very quickly. It was done that my solar panels were on my roof and within a couple of weeks here I am up and running.

10 months ago

Reply from Sunnova

Hello Ann Marie Burges, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Charlene Miller

After no other company, including the installer, worked on the unit it never worked until Sunnova worked on it. From the time they left we have had no problems.

10 months ago Edited June 13, 2024

Reply from Sunnova

Thank you, Charlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2023

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Ben Owens

Easy to communicate with and didn’t leave us guessing. All representatives and contractors were very kind and mindful. A pleasant experience through and through.

10 months ago

Reply from Sunnova

Greetings Ben Owens, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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Curt Carlozzi Ocala, FL

I like the savings. I thought it took a little to long to get on the grid. Not sure if it had to do with Sunnova, Duke Energy, or Marion County building inspector.

11 months ago

Reply from Sunnova

Hi Curt Carlozzi, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.We're thrilled to have you on board and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback.

Oct. 20th, 2023

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Brian Lindsey Venice, FL

This is one of the worst companies that I’ve dealt with in a long time. The sales person was nothing but a snake oil salesman. To deal with this company is a joke. I’ve reached out to them several times to have a panel installed that they did not install during the insulation, and it was nothing but a hassle to get them to do their job. They didn’t even believe me that one of the panels was not installed, to the point that I had to take photos of the missing panel and then emailed them in order for them to send an install crew back out to install the missing panel that should have been installed correctly the first time! I would not recommend this company at all to anyone. If I had to do it all again, I would not go with this company, or have solar installed on our house.

11 months ago

Reply from Sunnova

Hi Brian Lindsey, Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us. Please email us at customerservice@sunnova.com with your system ID and we will gladly reach out to you with any concerns or questions you may have.

Oct. 20th, 2023

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James Ellis

They are picking up generac contract work from the defunct and bankrupt pinkenergy/powehome solar. So I assume that makes me a low priority because they set up appointments without checking with me, then the workers show up. Pull into my driveway and without even getting out of the truck just turn around and leave. I call to get info and I'm told they needed to order parts, without actually looking at my system. I set up another appointment, no one shows up at all. I set up a 3rd appointment, they show up 5 hrs late, walk on my panels and don't really do anything. I turned down overtime 3 times to be there, losing hundreds of dollars in income, and still have unlabeled breakers and batteries are on the wrong circuits

11 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us at (866) 786-6682 or at customerservice@sunnova.com

Oct. 18th, 2023

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Suman Sharma

Very friendly and professional company, they are quick and appreciated your time and value, David and his team was so quick and they finished the project in promised time.

11 months ago

Reply from Sunnova

Thank you, Suman! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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David Peloquin

I like the system Sunova installed. It’s our second system. I was very disappointed with the way Sunova (Trinity) communicated with the work crew and with us and city inspectors. It took over 4 months for our new system to be activated

11 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

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Chris Bab

Very pleased with our servicer’s work. He was professional, polite, got the job done on the first and only visit. I appreciate them reaching out to initiate the repair.

11 months ago

Reply from Sunnova

Greetings Chris Bab , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Jennifer Bifolco Pottstown, PA

Everything was great through installation. After that it felt as though the process, including customer service response time (with the exception of our amazing sales rep), slowed down considerably, almost to a standstill. Thankfully we’re up and running now, but it took 4-5 weeks longer than expected, which was disappointing.

11 months ago

Reply from Sunnova

Thank you, Jennifer! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Bruce York, PA

Olivia was the contact person assigned to my project.She was on it! Very polite and informative throughout the entire project.Shes a keeper,don't let her get away.

11 months ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Kerry Vondrak 2028 Cleburne, TX

So far liking everything about the solar panels and still like talking to rayan about any problems and the help he gave us to be able to watch what we use.

11 months ago

Reply from Sunnova

Thank you, Kerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Michele Burfeind

This was the 2nd time I am getting solar panels installed (different house) and this whole transaction was seemless and they updated you every step of the way.

11 months ago

Reply from Sunnova

Thank you, Michele! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Robert Dubbink Clinton Township, MI

Three appointments were scheduled then al were no shows and no calls. Then about three more weeks before they could come out for repairs. Once they were here they couldn't do the repairs since parts not available and that repair was not on the order. I did call Generac to see what the status was of the order and parts but not heard back from them at this time. So not sure how much they are responsible for bad service. System went down July 27 and still no dates to get it running.

11 months ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right. Please contact us at (866) 786-6682 for any additional questions or concerns

Oct. 3rd, 2023

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Kyle Arfsten Denver, CO

Terrible experience with sunnova. I wasn’t going to leave a review but they kept pestering me to leave one. It took over 5 months to get everything fired up. They tell you 60-90 days, but that is a straight lie. My neighbors still don’t have their solar running and they are going on 8-10 months. The only way we were able to make progress was to call sunnova and xcel on a weekly basis. This continued every week until we final received PTO 5 months later. I would call xcel to see the status and they would tell me sonnova hadn’t paid a fee, or hadn’t submitted something. After I’d get a list of what xcel needed I’d call sunnova and they would give me the same answer “waiting on xcel” then I’d tell them exactly what xcel needed and like a miracle that next day or two days later xcel would have it. This was for a new build community where all the houses had the exact same solar system, so it should have been a pre planned quick application process. Long story short, sunnova’s customer support wasn’t friendly, their interconnection team dragged their feet, and they were terrible to work with. I would not recommend sunnova. We had to use sunnova because our new build already had a contract in place.

11 months ago

Reply from Sunnova

Thank you Kyle for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. If you have any additional concerns or questions, please contact us at (866) 786-6682

Oct. 2nd, 2023

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Mike Gaccione Philadelphia, PA

Worst customer care that I have ever experienced. They lied to me almost every step of the installation. They didn’t show up when that were supposed to, one person didn’t know what the other person was doing. They damaged my property l, promised to “take care of it”, the after the installation they told me they weren’t doing anything about the damages and I can “ do what you have to do”. Buyer beware with this company. The sales person Ross was a liar as well. Breaking his promises. I wish I have turned him away on day one. He kept stringing me along about the damages by saying “ I’ll take care of it, just trust me”. There are better companies out there, just look and get some personal referrals. Don’t listen to your noisy neighbor who is in the middle of the job and just wants the referral money.

11 months ago

Reply from Sunnova

Thank you Mike for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us with any concerns at (866) 786-6682

Oct. 2nd, 2023

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Tender Beginnings Midwifery Murfreesboro, TN

The technicians were informative, and polite. However, when they left, we had an issue with our battery. After spending quite some time on the phone with Generac, and then two long calls to Sunoco we still have not had anybody call us back. to fix the issue.

11 months ago

Reply from Sunnova

Thank you for your feedback Tender Beginnings Midwifery, please email us at customerservice@sunnova.com with your system ID and contact info. You can also chat with us through your MySunnova portal or call us at 1.866.SUNNOVA (866.786.6682). We will gladly make sure your battery issues are resolved. We appreciate your input and look forward to helping you.

Oct. 2nd, 2023

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Michael Glatfelter Quarryville, PA

Very simple and it was very pleasant working with everyone involved no problems whatsoever and got it done also looks very nice ! Would recommend to anyone that wants solar

11 months ago

Reply from Sunnova

Greetings Michael Glatfelter, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

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Marlyn Viera-Ramos

The most thing we liked is that we don’t have the worry that we are going to run out of electricity. In addition to having a fixed monthly payment .

11 months ago

Reply from Sunnova

Hello Marlyn Viera-Ramos, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Sep. 28th, 2023

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David Leach Laurel, MD

I like they installed solar panels quickly and cleaned up well after. They are responsive when I have a question. They worked with my electricity provider through comple

11 months ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Marlee ONeil Quincy, MA

We really had a great experience with our sales rep and installation crew. But when our unit went live, there was an issue with a section of the unit and it took our observation and escalation to have the issue resolved.

11 months ago

Reply from Sunnova

Thank you, Marlee! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconveniences you have experienced. If you have any questions or concerns, please contact us at customerservice@sunnova.com.

Sep. 27th, 2023

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Kaydiane Richardson Vineland, NJ

To explain everything to me and you know they want me to reprocess and when they came out to do the work it was very honest and he took his time to explain details and ask for my opinion

11 months ago

Reply from Sunnova

Thank you, Kaydiane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Tina Smith Round Rock, TX

Handled almost all the dealings with the electric company. Paid the outrageous fee from the Electric company. Great customer Service, always knowledgable and fast response.

11 months ago

Reply from Sunnova

Thank you, Tina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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James Yerk

I haven’t had any problems with my system, If I called with a question it was answered quickly. Sunnova also replaced my roof and I’m very satisfied.

11 months ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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J M Boston, MA

Good communication throughout the process. It's nice going from a $700 bill in the summer to our electric company (Unitil) having to credit us money!

11 months ago

Reply from Sunnova

Thank you, J! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Heath Weaver

They came and replaced my inverter and were nice respectful informative and extremely helpful. Even boxed up the bad part and got it ready to send out for me.

11 months ago

Reply from Sunnova

Thank you, Heath! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Steven Willey Bear, DE

This company hires independent contractors to do there sales ...sales lies to you and promise this and that ...after you sign your done can't change nothing ...this company then says sorry its not are sales team that promise you anything. ..my electric bill is higher now then before and i have not 1 but 2 payments to pay...i really wish i could go back in time because hell no i wouldn't go solar...why ? You don't save nothing...if you do this get everything in writing that your promised ....it should be against the law to con people telling them that they can save ...bull...just beware sales will con u ....and you wont get the savings you were promised...I'm going to sell my house now to get out of this deal and start fresh again without solar...

11 months ago Edited March 5, 2024

Reply from Sunnova

Thank you, Steven! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Anabella Pezet Clermont, FL

Worst experience with this solar company. The solar panels came mandatory in the purchasing contract with Lennar. It took almost 5 months to activate the system. I called like 100 times to this company, sent a lot of emails, and it seems Sunnova and New Customer Sunnova are 2 complete different companies, even though they are the same company, in the first one they said the house was still in construction, while in the other sometimes they answered, sometimes didn’t and have a different version. Sunnova is a NIGHTMARE of company!!!! Nobody knows anything there. I lost a lot of time with this people. Never recommend them!!!

11 months ago

Reply from Sunnova

Thank you Anabella for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com.

Sep. 26th, 2023

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Junior Guerrido Miami, FL

I have the system through Windmar, and so far I am more than happy, thanks to Windmar sunnova for their excellent service, keep it up don't get damaged

11 months ago Edited September 25, 2023

Reply from Sunnova

Hello , Junior Guerrido, We are happy to hear your installation process with Windmar has been a positive experience. Thank you for the feedback. We're here to support you every step of the way!

Sep. 25th, 2023

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Cherie

I always had to call them for updates for installation.

1 month ago

Reply from Sunnova

Thank you, Cherie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Janie Tiblier

Could do a better job at explaining exactly how everything will work

1 month ago

Reply from Sunnova

Thank you, Janie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information, or with any questions you may have at 866-786-6682.

Aug. 13th, 2024

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David Nichols

Good staff quick turnaround. Will recommend them to others

1 month ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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John Waite

The clarity of the process and contractual obligations.

1 month ago

Reply from Sunnova

Thank you, John Waite! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 5th, 2024

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Hawthorne Angela

Whole process took way longer than we thought.

1 month ago

Reply from Sunnova

Greetings Angela. We appreciate you taking the time to reach out to us and letting us know your feedback. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Aug. 5th, 2024

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Mark Bolden

The communication. They kept me informed every step of the process. I’m very interested in the referral program and will definitely let my neighbors and friends know who to trust.

2 months ago

Reply from Sunnova

Hello Mark. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 28th, 2024

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k8trn@aol.com

All has gone well with the installation and frequent updates regarding updates. System recently activated, looking forward to my electric bills "reflecting" the benefits. ;0)

3 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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Gemmy

Just beginning processes to have solar energy installed. Ethical energy and sunnova have made the process very easy to this point…..waiting on municipality to review and approve permitting requests.

5 months ago

Reply from Sunnova

Hello, Gemmy. We value your positive feedback. We're dedicated to offering the finest customer service possible. We hope you are able to be in service soon!

Mar. 26th, 2024

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Glorymar Sanchez Velazquez

They were very detailed while explaining the process of installation and how everything would run after the instalation was completed. Overall excellent customer service.

5 months ago

Reply from Sunnova

Hello, Glorymar. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Bruno Fernandez

The company was very helpful since the beginning of my system project, since them I've been helped whenever I need help with,and they are very ease to deal with.

5 months ago

Reply from Sunnova

We appreciate your review, Bruno We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Mar. 30th, 2024

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René Santiago

Excellent service, they treated me with respect and were very knowledgeable with the system and services. They gave me confidence on their service and product

5 months ago

Reply from Sunnova

Thank you, Rene Santiago! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Nelson Ruiz

I received quality attention and exceptional service when dealing with the sales team and field technicians. I’m very satisfied with the service I’ve received so far!

5 months ago

Reply from Sunnova

Thank you, Nelson Ruiz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Carlos Alexis Figueroa Bobe

Sunnova has been the financing medium that has allowed me to acquire a solar system for our home. I recommend Sunnova for the quality and guarantees it offers to solar system customers in Puerto Rico.

8 months ago Edited January 1, 2024

Reply from Sunnova

Carlos Alexi Figueroa Bobe, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Randy Kemp Troy, WV

Very dissatisfied with the people that sold me this they lied to me I am not getting the savings that I was supposed to be getting it’s very very disturbing that they let people like that do business

1 year ago

Reply from Sunnova

Hello Randy Kemp, thank you for taking the time to write this feedback to us. We apologize for any inconvenience you have encountered. We would like to get more information on your situation if you don't mind. Please contact our dedicated team via email at CustomerService@Sunnova.com with your situation or concerns.

Sep. 19th, 2023

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Alma Rosa Santiago Pizarro (Kary)

I am very pleased with the Service that Sunnova provides me. It is a very reliable company and they always have a way to resolve my "issues" since they have all the forms of communication to keep me up to date with them.

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Alma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

Sunnova Reviews