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Verified Customer

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Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

4 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

4 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

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Verified Customer

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Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

4 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

4 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

star star star star star

Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

4 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

star star star star star

Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

4 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

4 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

4 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

star star star star star

Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

4 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

4 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

4 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

4 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

4 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

4 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

star star star star star

Pankaj gajri

Like the service and product. Definitely will recommend my friends and family to become a part of sunnova

4 years ago

Reply from Sunnova

Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

star star star star star

Denise dietrich

Detailed info. Very informative. Customer service is great. Always there to help you with everything.

4 years ago

Reply from Sunnova

Thank you, Denise dietrich! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Tom Latsko

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

4 years ago

Reply from Sunnova

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Jane LaPrino

Loved the people that we worked with! The process right from the start through installation was flawless.

4 years ago

Reply from Sunnova

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Juan

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

4 years ago

Reply from Sunnova

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Duane Barber

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

4 years ago

Reply from Sunnova

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Nov. 15th, 2019

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Verified Customer

star star star star star

Radhakrishnan Suswaram

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

4 years ago

Reply from Sunnova

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Matt Sampson

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

4 years ago

Reply from Sunnova

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO

Nov. 15th, 2019

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Verified Customer

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Veronica

It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.

4 years ago

Reply from Sunnova

Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Steven Chatelain

Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.

4 years ago

Reply from Sunnova

Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Bernice M Pomarico

Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.

4 years ago

Reply from Sunnova

Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

4 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Verified Customer

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Anderson L Swift Sr Stockton, CA

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

4 years ago

Reply from Sunnova

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

star star star star star

Lester Sappington

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

4 years ago

Reply from Sunnova

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

star star star star star

Dave

The service is very good, and the people are competent and friendly. I have absolutely no complaints.

5 years ago

Reply from Sunnova

Thank You Dave! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, Our aim is to provide a customer experience that meets your expectations.^OA

Sep. 17th, 2019

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Steve and Anna Weber

When we had questions about they system our sales rep: Zakk (Zachary J) was very knowledgeable and helpful in explaining the system.

5 months ago

Reply from Sunnova

Thank you, Steve and Anna Weber, for taking the time to write us a kind review. Glad to hear that Zachary delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 28th, 2024

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Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

5 months ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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baljeet singh Mohali, PB

The installation of solar system was pretty easy. Everything was explained in detail and hastle free l. I am fully content with installing solar and made the right decision.

8 months ago

Reply from Sunnova

Thank you baljeet singh, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jan. 3rd, 2024

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Denise Campo

Great product, excellent customer service. no issues with install, got a highly qualified installer and was able to get a new roof installed at the same!

8 months ago

Reply from Sunnova

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Denise Garratt San Diego, CA

Sunnova gives us peace of mind. They maintain our solar panels and let us know when we need maintenance if or when we need. It's nice to know we're taken care of.

8 months ago

Reply from Sunnova

Thanks for reaching out to us, Denise Garratt. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

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paul dooner Hammonton, NJ

Super fast and easy process. Paid nothing out of pocket and the new panels look great. Always thought they looked tacky but not the new ones. They are sleek and look good

8 months ago

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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emmy padilla Palm Bay, FL

Switching over was a painless procedure, The technicians moved quickly and neatly, the agent came over and switched my power on because I was unsure. I didn’t give five stars because I have not seen my electric bill yet.

8 months ago

Reply from Sunnova

Thank you, emmy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Zach Henley

Great service and the communication through the process from start to finish was top notch. I was always aware of the next steps and when they were going to occur.

8 months ago

Reply from Sunnova

Thank you, Zach! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Bree Ward Norwich, CT

Very friendly, professional, and knowledgeable. They answered all of our questions and walked us through the whole process step by step. Definitely recommend.

8 months ago

Reply from Sunnova

Hello Bree Ward, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Marianne

Great customer service. Installation crew were excellent. Follow up inspections took a long time, but that has to do with the town making an appointment.

8 months ago

Reply from Sunnova

Thank you, Marianne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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S Massey

The sales team (Hector and Jacob) were very knowledgeable and explained the product and process in a way that was easy to understand. I highly recommend them!

8 months ago

Reply from Sunnova

Thank you, S! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Tom Koff Washington, DC

From the first person I spoke to till the last person, I received honest answers.The respond time was excellent.During the process, we were giving updates weekly

8 months ago

Reply from Sunnova

Hello Tom Koff, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 21st, 2023

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Chris Formica

They didn't charge us until our system was up and operational, and now we pay less for solar than we did for our electric bill, and it covers all of our electric bill.

9 months ago

Reply from Sunnova

Hi Chris Formica, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 14th, 2023

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Richard Hare Fresno, CA

The system works great. The crew showed up on time and worked quickly to finish the install. I have had no issues with the system or problems with my roof.

9 months ago

Reply from Sunnova

Richard Hare, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 14th, 2023

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Mike L. Naples, FL

I’m a little confused because my first payment was posted but I still don’t have access to see my production from my solar panels so I don’t even know if they are producing, can someone please call me to help me with this step

9 months ago

Reply from Sunnova

Hello Mike L., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 13th, 2023

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Andy Holmes Atlanta, GA

On time, even though we live in the middle of nowhere. Very friendly, fast, kept me up to date on the work as it was being done. Couldn’t ask for better.

9 months ago

Reply from Sunnova

Hello Anthony Holmes, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 12th, 2023

star star star star star

melanie r janowsky Sebring, FL

So far everything that was told/explained to us was accurate, no hidden agenda. feel the company & it's sales person was honest which is rare i this day & age

9 months ago

Reply from Sunnova

Thanks for reaching out to us, melanie r janowsky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Vicki Nicholls Englewood, FL

Easy transition. No out of pocket expense. They did exactly what they said they were going to do. They walked us through the entire process in a way we understood.

9 months ago

Reply from Sunnova

Hello VIcki Nicholls, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 12th, 2023

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Matt L York, PA

Very easy company to work with. I am definitely looking forward to the long term savings on my energy bill as the rising costs of electricity have been mind blowing lately.

9 months ago

Reply from Sunnova

Matt L, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Kvangerven Tampa, FL

Atrocious company! They basically are attempting to scam me! Contracted for solar, heat pump, and main electrical upgrade. They installed an AC, wrong SEER and manufacturer, and didn’t install a new main electrical, which I was told was necessary to pass inspection. My solar was installed, 12 months later than what I was told, and 15 months from contract signing (breach of contract). Sunnova refuses to complete my install but expects payment. I am unable to pay for services not received. Sunnova has literally attacked me, connected bank account to autopay without approval, reported me to credit bureaus, filed a UCC against my home, and trespassed on my property to shut the panels off. Try to call a manager, good luck, you have to leave your number and pray they call you back (if they do it’s usually a week after your original, if you miss them tough luck). Try to send legal documents representing yourself, good luck, they told me they won’t respond unless you have a lawyer. This company is absolutely horrible and they come from fraudulent backgrounds. Avoid at all costs. They cast large rain clouds over the solar industry.

9 months ago

Reply from Sunnova

Hello Kvangerven, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 30th, 2023

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Jesus Benavides Citrus Heights, CA

System goes offline and I can’t tell if it is working or not. My phone gets unpaired also. This system has communications issues and we can’t rely on it to see what if anything it is doing. We don’t know if we’re getting any solar power or if the battery is being charged. I would like to have someone contact me at home to correct these issues.

9 months ago

Reply from Sunnova

Hello Jesus Benavides, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 29th, 2023

Sunnova Reviews