star star star star star_border

craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

11 months ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

star star star star_border star_border

Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

11 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

star star star star star

Mark Murphy Salt Lake City, UT

Nice job on the project, saving us over $100 a month consistently compared to last year with no system. Not even bringing into light the increased rate change by the electric providers.

11 months ago

Reply from Sunnova

Hello Mark Murphy, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

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Rambo Hound Aliquippa, PA

So far only had one week of power from the system all is working fine. The reason for 4 stars instead of 5 is the customer service operators they have a foreign accent and speak very fast I have to ask them to repeat and slow down over and over. I am hard of hearing and talk on the phone through hearing aids.

11 months ago

Reply from Sunnova

Hello Rambo Hound, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously . We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 28th, 2023

star star star star star

James A Jones Havertown, PA

Ian in the process of getting a second battery. The process has been smooth, however I can’t give a complete rating until my battery is installed. Looking forward to receiving it.

11 months ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

L M Was Newton Center, MA

Great Communication & Seamless Installation. There was an activation delay, but it had to do with Eversource and state laws/requirements. We strongly recommend our Solar Representative/Sales person, Cole House!

11 months ago

Reply from Sunnova

Thank you, L! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Keri Fry Boynton Beach, FL

Really happy we went Sunnova !! All the services they have provided so far along with their hard-working team members who made the process of installing a full panel system to our house such an easy process.

11 months ago

Reply from Sunnova

Thank you, Keri! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

James Bryant Lindale, TX

Sunnova Reps have been honest and fully transparent. They have taken the time to explain in detail everything that I have had questions about, and are trying to fix what Lumio did wrong.

11 months ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Mary Loechler Sterling, VA

Excellent service from the initial sales to a system that has been installed for two and a half years with no problems. I would highly recommend the company and the product to anyone who is considering a solar installation.

11 months ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Rolando Rodriguez Rosado

I think Sunnova is great. Good and nice people at the Customer Service Department. Excellent people working on the field, and an extraordinary people as sales executives. Really proud for being a satisfied customer.

11 months ago

Reply from Sunnova

Rolando Rodriguez Rosado, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 26th, 2023

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melissa doak

I had to call for assistance with a questionable panel and customer service was exceptional. I was given a case number and follow up email. Carlos explained what to expect next and was a pleasure to work with.

11 months ago

Reply from Sunnova

Thank you, melissa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Anita Hendrickson Las Vegas, NV

Sunnova has been wonderful to work with. The only thing is wish they would be more personable. It would be nice to have someone reach out once in awhile to see how things are going & have them check the equipment.

11 months ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jr Houston, TX

Joseph from Sunnova made the buying easy. I had an issue with another rep from a different vendor and Joseph contacted me from Sunnova and helped resolve that issue. This company actually cares about its customers IMO.

11 months ago Edited December 8, 2023

Reply from Sunnova

Thank you, Jr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jose Abrew Ocala, FL

I liked the way I received the paperwork on my email in order easy to find sometime people send me stuff through my email and they have to send it a few times they mess up alot

11 months ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Janet Lincoln Edgecomb, ME

The representatives who came to see me convinced me it would be a good idea to get solar panels. They spoke of the pros and cons. After that, I decided I did want them and they felt I would be approved.

11 months ago

Reply from Sunnova

Thank you for your message, Janet. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 25th, 2023

star star star star star

Catherine Reeder

Very very professional on time did a wonderful job The work is very good and clean up is even better. I was amazed at the cleanup job they did. Looks beautiful panels look great I'm very pleased.

11 months ago

Reply from Sunnova

Catherine Reeder, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Sep. 25th, 2023

star star star star star

Patty Kean Plymouth, MA

We liked all steps of the process. Our sales rep, Kevin L, was informative, hands-on, but NOT pressuring. The support staff has been prompt and efficient. Highly recommend!!! Go solar!

11 months ago

Reply from Sunnova

Greetings , Patty Kean, we are genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

star star star star star

Aaron Reddick

Need more help in getting my solar panels fixed!

1 month ago

Reply from Sunnova

Thank you, Aaron! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We highly suggest you reach out to your provider; they have been informed of the existing issues.

Aug. 21st, 2024

star star star star star

Jimmy Ao

I don’t have any comments, because that’s my feeling.

1 month ago

Reply from Sunnova

Hello Jimmy. Thank you for the 5-star rating. We are pleased to have you as part of our Sunnova family!

Aug. 19th, 2024

star star star star star

John Underwood

Very professional… kept to stated timelines

1 month ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

star star star star star

Albert J

Easy monitering of system. Quick response to any questions

1 month ago

Reply from Sunnova

Thank you, Albert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

star star star star star

richard porter

Professional,.courteous ,knowledgeable and efficient.

1 month ago

Reply from Sunnova

Thank you, Richard Porter! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 9th, 2024

star star star star star

Odalis Santos

Very professional and courteous from start to finish

1 month ago

Reply from Sunnova

Thank you, Odalis Santos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 9th, 2024

star star star star star

Wayne F Burt Jr

System installed professionally and worked as promised.

1 month ago

Reply from Sunnova

Hello Wayne F Burt Jr, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

star star star star star

Gerald Zoelzer

Very friendly people helped through the whole process

1 month ago

Reply from Sunnova

Hello Gerald. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 9th, 2024

star star star star star

Jeff C

Smooth evaluation, installation, and initiation.

1 month ago

Reply from Sunnova

Hello Jeff. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 8th, 2024

star star star star star

Jorge Rivera

Excellent service and detail-oriented company.

1 month ago

Reply from Sunnova

Greetings Jorge. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 8th, 2024

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Sandra Schwinn

We have never had a problem. System works well.

1 month ago

Reply from Sunnova

Thank you for sharing your positive feedback, Sandra Schwinn! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Aug. 2nd, 2024

star star star star star

Linda McSharry

Very professional. Answered all questions

1 month ago

Reply from Sunnova

Hello Linda. Thank you for your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 30th, 2024

star star star star star

Rebecca Rightnowar

Very nice company not pushy like other companies

1 month ago

Reply from Sunnova

Thank you, Rebecca! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

star star star star star

Sika Ah

I like the work they did. They were professional

1 month ago

Reply from Sunnova

Thank you, Sika! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

star star star star star

Clausel Jn François

Work done at a reasonable time. Thank you

1 month ago

Reply from Sunnova

Hi Clausel Jn Francois! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 24th, 2024

star star star star star

Marshall Martin

Great service and no problems during installation

1 month ago

Reply from Sunnova

Thank you, Marshall Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

star star star star star

Arthur Donaldson

The proses has bin good so far they help with getting a new roof on my house and detached garage got the trees cut down in my front yard every condo far has bin every pleasant so far to deal with let’s see how the panel install goes they tell me about a week

3 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

star star star star star

Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

5 months ago

Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

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NatalieVegas1965

As I’ve stated at the beginning, I’ve enjoyed my services provided and have never had any issues or problems with my services and customer service has always been excellent. I’d highly recommend this company SUNNOVA!!

5 months ago

Reply from Sunnova

Greetings Natalie! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

star star star star star

Cheri Mabrie

Sonnova has a great customer service team and is always willing to make sure their customers are satisfied. They also do a great job of trying to make sure your solar needs are met with your system.

5 months ago

Reply from Sunnova

Cheri Mabrie, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

star star star star star

Dwight Lunkley

Sunnova offers an excellent alternative to the increasing and high cost of energy delivered by PG&E through the well designed, engineered, and professionally installed solar system which dramatically reduces my energy costs. There is also a support system for the maintenance of the solar system and its performance.

1 year ago

Reply from Sunnova

Thank you for your message, Dwight Lunkley. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

star star star star star

Linda Serrano

My solar system works wonderfully and I've received very good service; they are quick to send a technician to assess the issue - then it's fixed. Even though I live all the way over here in Guam - I don't feel that I lack any kind of service.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Linda Serrano! We are dedicated to help our Sunnova customers in all regions. We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 19th, 2023

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CD PD

I am very satisfied and I feel very safe at home because I moved months ago from the USA and with Sunnova I am adapting to the new change in my life, thank you 🙏🏻 And I can't fail to mention all those involved in this whole process, very professional and kind to me 🥰 Thank you all 🌹🌹🌹

1 year ago

Reply from Sunnova

Hello CD, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback

Sep. 15th, 2023

star star star star star

Providencia Marcano

I love the fact that as soon as there is a problem with the electricity i can relie on my solar panels. It's amazing that where i live when the lights go out and it happens frecuently i have nothing to worry about because so far i have had excelent service from my solar panels and the company. I can sleep in peace

1 year ago Edited September 15, 2023

Reply from Sunnova

Hello Providencia , we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family.

Sep. 15th, 2023

star star star star star

Kao Tik Los Angeles, CA

The communication by Amiah was what made my second experience amazing. She was great, prompt and making sure I was aware of every step in the process. Answered all my questions and made sure I was taken care of to be stress free. Her work ethic was second to non, amazing, and in my opinion should be a trainer for customer! service reps!

1 year ago

Reply from Sunnova

Thank you, Kao, for taking the time to write us a kind review. Glad to hear that Amiah delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

star star star star star

Marquette Stockton San Jose, CA

The service is great. In a time where service driven business is at all time high demand, often I find their service lacking. Such is not the case with Sunnova. I am extremely happy with my solar system and my choice of provider.

1 year ago

Reply from Sunnova

Thank you, Marquette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 14th, 2023

star star star star star

Maritza Morales Glen Rock, NJ

We made the right choice by installing Sunnova. Nice job on the installation and great customer service. To add, we have access to run a report on the energy collected and used. Excellent source that captures energy for the entire house, without a hick-up.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maritza! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

star star star star star

Sandra Riley Reading, PA

Sunnova people are courteous and good at what they do. From the installers to customer service, I highly recommend them. We haven’t had any problems with our system and haven’t paid an electric bill since our system was first installed.

1 year ago

Reply from Sunnova

Thank you, Sandra! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

star star star star star

Manuel Perez Middletown, CT

Anthony D is not only a great sales person, he’s also a straight up/no bs individual. He explained the whole process and was great in supporting our decision to go solar. I’m very happy with our choice to go Solar with Sunnova!

1 year ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear Anthony delivered a five-star service and answered all your questions. Enjoy your new solar system and welcome to the Sunnova family!

Sep. 14th, 2023

star star star star star

sea00wolf@yahoo.com

I have 27 panels and Tesla power wall. Currently my PG&E bill is in the plus as in they owe me money. Recently power charges have gone up by 200% and I still have a credit. I don’t use excessive power but we are comfortable in all seasons. Thank you Sunnova.

1 year ago Edited August 13, 2024

Reply from Sunnova

Thank you, sea00wolf@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

star star star star star

Ramon Campos Camarillo, CA

So far our representative Monica T has made it an easy process. She has answered our questions with patience and clarity. She has been very professional and did not pressure us in any way . She made us feel comfortable and took her time explain the system.

1 year ago

Reply from Sunnova

Thank you, Ramon, for taking the time to write us a kind review. Glad to hear that Monical delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 14th, 2023

star star star star star

Anna Woodstock, CT

The installation was painless but took longer to get up and running due to a generator hook-up issue on our end but once it started running we realized a savings right away and the last 4-5 months we paid 0 on our electric bill, except for the $151 per month rental for the solar system. We are happy customers!

1 year ago

Reply from Sunnova

Hello Anna, We are truly grateful for your positive feedback and thrilled to have you as part of the Sunnova family! Your satisfaction is our priority, and we're here to support you every step of the way on your solar journey. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Sunnova!

Sep. 14th, 2023

star star star star star

GEORGE EVANGELISTA Atco, NJ

Sunnova's representative (Gary J.) was very professional, personable, and knowledgeable. He was honest, patient, and kind while answering ALL of our questions. He didn't rush out or push us to do anything. He didn't leave until we were completely satisfied. We recommend the company highly.

1 year ago

Reply from Sunnova

Hello George Evangelista, We are delighted by your wonderful encounter with our representative, Gary J. Our ideals are reflected in his professionalism, knowledge, and patience. Our top priority is your satisfaction, and we value your positive recommendation. Feel free to get in touch if you need any help in the future. We appreciate your choice!

Sep. 14th, 2023

Sunnova Reviews