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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

4 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

4 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

4 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

4 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

4 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

4 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

4 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

4 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

4 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

4 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

4 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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Robert Diehl

Fast installation great installers cleaned up there mess

3 weeks ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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Subodh Pandey Dublin, CA

The system has been up and running right after we moved to the new home. There was no followup needed. I look forward working with Sunnova to realize the benefits and the other services they offer.

8 months ago

Reply from Sunnova

Hello Subodh Pandey, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Marlin Good Lebanon, PA

From initial contact through installation completion with both the installer, Trinity Solar, and Sunova, we were always kept informed and impressed with the professional and courteous service!

8 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Nick Garcia Bayside, CA

Excellent customer service via text message which made the process easier to manage on my end. High quality hardware and installation which immediately passed my county's inspection.

8 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Mike Kirby Bonita Springs, FL

The system that was engineered and installed is what was promised from the sales team. It was installed and completed as scheduled. And, it is producing the amount of electric that it was designed for.

8 months ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Timothy Bowman

The level of professionalism from the sales marketing to solar product installation was fantastic! Thorough cleanup and courteous interaction everyday of the installation process could not have asked for a better process.

8 months ago

Reply from Sunnova

Thank you, Timothy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Judy Jaco Columbia, IL

After we leased our Solar Panels everything was done in a timely matter and our salesman Thomas was very helpful to us always checking to see if everything was going the way it should.

8 months ago

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Luis Domenech Sepulveda

Sunnova has always been there for me. When I’ve had any problems it has always been very easy to contact them and they respond promptly. I’ve actually never had any negative experience with them.

8 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, Luis Domenech Sepulveda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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bonita parker

Sunnova offers a great product with excellent installation services. I felt very supported throughout the entire process and all of my questions were answered quickly and completely.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Danny Piscataway, NJ

Since I installed my solar panels I have saved on electricity, it's the best thing I have done for my house. I can't deny that I had other quotes, but Sunnova was the best price and service. Recommended 100%

8 months ago

Reply from Sunnova

Hello Danny, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

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Anitza Villalobos

It's almost 4 years. There is not any problems with the system. During pandemic year where kids have to do homeschooling it was a blessing. We always had power for internet connection and for cooking.

8 months ago

Reply from Sunnova

Thank you, Anitza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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George Tommila Manchester, NH

Law (rep's name) kept all appointments, answered all questions, including emailed and texted. Their installation crew was efficent, accomodating and appreciative of my input. Follow ups have been positive.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Heather Carroll Elizabethtown, PA

We are so pleased with our solar panels. The whole process from start to finish was smooth. We are saving so much money each month! We recommend Trinity Solar to anyone looking for a solar option.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Susan Schneider

We are in the permit stage and do not have the system up and running yet. However, it has been easy working with the Trinity agents and they are keeping us updated as the process progresses.

8 months ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Desaray Cinquino Baltimore, MD

We could not be more satisfied with our entire experience. From sales, to installation to inspection, everything went so seamless. Would highly recommend this to anyone looking into Solar Panels!

9 months ago

Reply from Sunnova

Thank you for reaching out to us, [Customer's Name]. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 15th, 2023

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Ahmad Shuja Laurel, MD

My experience with Sunnova was very good. Team is professional and fully equipped. We went through a few hick ups getting approvals and stuff. Other than that everything was as expected.

9 months ago

Reply from Sunnova

Hello Ahmad Shuja, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

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Kenneth kacsmar Bangor, PA

I'm very happy with Sunnova and your customer service has been top notch. Cathy ( sorry I'm not sure her last name) has been so respectful and kind to me and my family. Helped out every step of the way so far.

9 months ago

Reply from Sunnova

Hi Kenneth kacsmar, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

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James Huber Boyertown, PA

The Communication needs improvement. I had asked and sent pictures of the app as it wasn’t working. I was told they would look into it and never heard back. I contacted Trinity about the issue and they sullied me with one they use and I can see everything now!!

9 months ago

Reply from Sunnova

Hello James Huber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 13th, 2023

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Courtney Kulp Reading, PA

We are very happy with the service we received and how the installation went. Production has been good, even during the shorter daylight hours and look forward to the longer days of summer.

9 months ago

Reply from Sunnova

We value your review, Courtney Kulp. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Dec. 12th, 2023

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Peter Ives Las Vegas, NV

We were very please with the companies professionalism. At every step of the way they were very prompt with answering all of my questions. I couldn’t be happier with the end result.

9 months ago

Reply from Sunnova

Hello Peter Ives, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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Glenn Billingsley Danbury, CT

Sunnova installed solar panels in one day, but broke a window in our existing sunroom. They offered to reimburse us, but the process of finding a company willing to make this repair was very time-consuming, and the repair is not guaranteed.

9 months ago

Reply from Sunnova

Hello Glenn Billingsley, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible service.

Nov. 28th, 2023

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Marvin Hoar North Hills, CA

Your employee that service my solar system where extremly courtus and very help full. They Completed the job on time and left the area spotless. I give the 5 stars out of 5 stars

9 months ago

Reply from Sunnova

Hi Marvin Hoar, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Nov. 20th, 2023

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Rod Martin (Rod Martin Fishing) Holiday, FL

Lack of communication by the sales person, having to commit to insurance after all paperwork done and panels installed. I planned my solar payment to be slightly less than my power bill . Since I was NOT told of a requirement for insurance I am paying more . I hope since solar is a fixed payment and the power company is not that will change on the next price increase by the power company

9 months ago

Reply from Sunnova

Hi Rod Martin, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into the concerns you've raised. Thank you for your understanding and patience.

Nov. 20th, 2023

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Kevin mitchrll Pembroke, MA

After the initial Installation of electrician, where he put the boxes on the front of the house. The owner worked with me? To move the switching box into the garage and the power switch to the side of the house, removing it from the front of the house, which was an eye sore. Thank you

9 months ago

Reply from Sunnova

Kevin mitchrll, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 20th, 2023

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Lori Turnbull Fiddletown, CA

I’m not really sure what I’m supposed to be reviewing for Sunnova really—y’all are great at setting up autopay? V3 did all the actual work—communication was 5 stars, punctuality was 5 stars, cleanliness was 5 stars and finishing the project was 5 stars.

10 months ago

Reply from Sunnova

Lori Turnbull, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Nov. 20th, 2023

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Bestcompany.com

Sun nova is more than 4 stars, but not quite 5 only because it seemed to take so long. Other than that, they are top notch. The rep I worked with, Andre, is professional, articulate, courteous, and friendly, with both dogs and toddlers. I will be referring Sunniva going forward to family and friends.

10 months ago

Reply from Sunnova

Hello Bestcompany.com, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

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Xueli Liu Houston, TX

The system has been working great so far for a month, and our electric bill indeed decreased for 75%. Would recommend going solar if you get a lot of sun on your roof for both the cost and environment friendliness.

10 months ago

Reply from Sunnova

Hi Xueli Liu, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 13th, 2023

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Geary Thomas Tucson, AZ

Outstanding team of installers, support, and sales teams !!! From beginning to ending, they’re to answer your questions. After many years of research, best equipment available!🤓

10 months ago

Reply from Sunnova

Hello Geary Thomas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 11th, 2023

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Kathy Elwell Temple, TX

Installers arrived on time and finished sooner than expected. Supposedly had an issue with the system but when a technician came out, found it was due to having 2 systems and not a problem... Highly satisfied!!!

10 months ago

Reply from Sunnova

Greetings Kathy Elwell, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 10th, 2023

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Becky Guidry Henderson, NV

So far the process has been smooth. Our sales manager Zak is very responsive. My only complaint was around a delay due to failing the first inspection by the power company- something that absolutely could have been avoided (we were not notified by anyone to remove a tree that was too close to the breaker box/meter)

10 months ago

Reply from Sunnova

Hello Becky Guidry, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

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Bill Johnson Tucson, AZ

Very professional. Super job all around. The installation was great, knowledgeable and friendly techs did it in a day and the panels and electronic hook ups looked and performed great. I reccomend Sunova highly.

10 months ago

Reply from Sunnova

Hello Bill Johnson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Barry Pitcock Panama City, FL

Everything went smooth from start to finish; and all the people involved were fabulous also. Now just to wait and see how much electricity the panels produce, and how much my new FPL bill will be.

10 months ago

Reply from Sunnova

We value your view, Barry Pitcock. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Nov. 7th, 2023

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Kim Roden

I lease my Solar System from Sunnova and I love it. In addition to being environmentally friendly, I have a consistent bill every month and it is reliable. It is the best decision that I have ever made!

10 months ago Edited June 5, 2024

Reply from Sunnova

Hello Kim Roden, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

10 months ago

Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at customerservice@sunnova.com Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

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Robert Killoran Wayne, PA

The installation, while structurally correct, left us with debris blowing off our roof for several weeks. The crew was a bit sloppy on-site. Overall, it was a pretty good experience beyond the minor annoyance of debris falling.

10 months ago

Reply from Sunnova

Hello Robert Killoran, We apologize for any inconvenience. Thank you for your message. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Oct. 26th, 2023

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Rachel Chandler Houston, TX

They were very thorough with their presentation about the Solar System, about how it would save on my energy bill. The representatives that talked to me were always knowledgeable and answered questions without hesitancy.

10 months ago

Reply from Sunnova

Hi Rachel Chandler, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 23rd, 2023

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Connette Miller Phoenix, AZ

They were professional. They kept us informed of how long each step would take and called us each time to be sure someone would be home. Their installers were tidy and efficient.

11 months ago

Reply from Sunnova

Hello Connette Mille , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

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Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

11 months ago

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at customerservice@sunnoca.com.

Oct. 18th, 2023

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craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

11 months ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

Sunnova Reviews