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Adrienne Milburn Elkton, MD

Excellent customer service and knowledgeable staff allowed for a very simple process of going Solar. The team at Sunnova have been very helpful in answering all of my questions as well as ensuring we stay on track from the first consultation to almost a year after install.

1 year ago

Reply from Sunnova

Greetings Adrienne Milburn , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Sep. 12th, 2023

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Calvin “txdino40” Fickling

From sales to installation to final inspections all was great just can't find any mobile apps so we can view the complete system in use (online) so we could monitor and learn more about solar energy also to be able to know all the functions,production and energy savings. Sometimes it was a little time consuming process if only they could get better apps for homeowners

1 year ago Edited October 17, 2023

Reply from Sunnova

Hi Calvin “txdino40” Fickling, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We --strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 12th, 2023

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Beverly Gibson Delray Beach, FL

We thought about solar energy for quite awhile. Living in a condo community we had to wait. This group came in and was forthcoming, explained the changes in cost benefits and provided excellent customer service beginning to end. We now await FPL to install our changes in cost back up .

1 year ago

Reply from Sunnova

Thank you, Beverly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Jeffrey V Pittsfield, MA

I was impressed with the sales representative who was knowledgeable and thorough and provided the time to answer all my questions and patiently guided me through the application process . He provided a realistic time frame for the engineer assessment and installation and permitting for the project.

1 year ago

Reply from Sunnova

We value your view, Jeffrey V. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Sep. 14th, 2023

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M. J. M.

I am very happy with my roof and solar panels! The team who installed my new roof were excellent, and the team who installed the panels and electrical system also did an awesome job! They cleaned everything up when they were done. And their phone staff were very responsive, and I love the app included that let's me know how to panels are working!

1 year ago

Reply from Sunnova

Hello, M.J.M. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Robert Zebrasky

I have nothing but high praise for Sunnova. Solar panels were professionally installed and no problems. System works well and my electric bill is way down to the point that when I get my monthly bill it’s only taxes, fees and protective plans.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Robert Zebrasky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 12th, 2023

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Scott Wise Ephrata, PA

I was pleased with Sunnova from the beginning. During installation they kept me informed and answered my questions. The installation crew was finished in 2 days and cleaned up when they were finished. After installation I was kept informed on what would happen next. I was very happy when I was told my system was live.

1 year ago

Reply from Sunnova

Hello, Scott Wise. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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D. Duplechain Orlando, FL

We had a great experience with sonova. Josh the representative was very helpful and making us help make the right decision. My only complaint was waiting for so long for Duke energy to do what they had to do. Our panels were up on the roof ready to go for 5 weeks before everything got settled with duke. Otherwise it was great thank you

1 year ago

Reply from Sunnova

Hello, D. Duplechain. Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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Carol Howard Port Allegany, PA

This is our first experience with one of your team. They were very friendly and seemed knowledgeable. They seemed very efficient with their time. They helped us understand better how the system worked. Discovering that our solar system that has been in place for over a year isn't working was not a huge surprise but very disappointing. We sure hope your company will be available for assistance in the future.

1 year ago

Reply from Sunnova

Hello, Carol Howard. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 6th, 2023

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Lori Snyder Mechanicsburg, PA

Everyone was very polite, helpful, and considerate. System install was just completed in the last 2 weeks so I haven’t seen any savings yet. I am now a paying customer (last two weeks) but was not prior to the installation.

1 year ago

Reply from Sunnova

Thank you for your message, Lori Snyder. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 28th, 2023

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Charles Williams Titusville, FL

SunNova was great to work with. Mr L, our sales rep, was great. Always responsive when I had questions. It’s good to know they will be there if ever we need them for our solar needs. Panels are working nicely and we are very pleased. If anyone is thinking of going solar, call Sunnova & they can set you up.

1 year ago

Reply from Sunnova

Hi Charles Williams, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 22nd, 2023

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Cathie Soto Austin, TX

Per, my husband (as I was not home), the individuals that replaced our inverter were courteous, professional and seemed knowledgeable about their task. I like the fact that once our appointment date and time was scheduled it was kept.

1 year ago

Reply from Sunnova

Cathie Soto, thanks for your message! We take great pride in providing you with a comprehensive, respectful, and professional understanding of our process. We're happy to hear that your experience aligns with our commitement. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Aug. 22nd, 2023

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Cirilo Reyes Bakersfield, CA

Very happy with sunnova they were pretty fast in getting out to our home and fixing the problem, unfortunately we needed a new inverter so it took a few extra days but it was minimal. They were there when they said they would, were in contact with us the whole time about the process and installed fairly fast, definitely happy with the service

1 year ago

Reply from Sunnova

Thank you for your positive feedback, Cirilo Reyes! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 22nd, 2023

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Diane Romola Sun City, AZ

Jacob S was our salesman. He was friendly, courteous and knowledgeable. He went through every step, told us what to expect and how long it could take for full install and usage. He answered every text message when I had questions. He is superb!

1 year ago Edited August 22, 2023

Reply from Sunnova

Greetings Diane Romola, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 17th, 2023

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John Wright Lubbock, TX

The Sunnova team was professional and gregarious. They installed the electrical conduit inside the attic as opposed to the top of my roof, which gave my house a more pleasing effect. Lastly, they were in and out in no time at all. Job well done.

1 year ago

Reply from Sunnova

Hello John Wright , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 15th, 2023

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Walter Johansen Hummelstown, PA

All the representatives were really helpful in guiding me thru the entire process. All questions I may have had were answered Quickly. My system is installed but I’m awaiting inspection and Approval from my electricity Provider (PPL).

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Walter Johansen. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 15th, 2023

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Alicia

I can’t say much as of right now I haven’t seen a savings yet. But what I am disappointed in is when it came to putting up the solar panels they were put up super quickly they stayed calling me with appointments and updates and then when they were up, I was waiting and waiting for about to months on them to be turned so I contacted the person who represented trinity and come to find out they were waiting for me to email them back to make an appointment for them to get inspected 🤔🤔🤔. So where my disappointment came from was them not calling and staying on top of me when it came to them being inspected. But I will say they are finally up and running so we will see

1 year ago

Reply from Sunnova

Thank you for sharing your feedback, Alicia! We do apologize for the inconvenience caused!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence, and we're honored as well to be part of your solar journey. Welcome to the Sunnova community!

Aug. 15th, 2023

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Charles Thompson

Their sales people were courteous, professional and prompt for meetings. When i had follow up questions i was able to reach out and get my questions answered very quickly. My install was completed same day, installers walked me thru their process and displayed pictures at the end of my attic. As promised i have quality equipment and not only does Sunnova monitor my system i can monitor my production thru the apps, i can see my grid dependence and my solar production down to each panel.

1 year ago

Reply from Sunnova

Charles Thompson, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 31st, 2023

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Marquette Stockton Alameda, CA

The process was easy and without hassle. I was well supported from beginning to end. I was kept informed by my representative of all the steps of the installation process. My representative still checks in on us from time to Tim. You just do t get that kind of service anymore.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Marquette Stockton. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jul. 31st, 2023

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Bill Troy, OH

I was not informed of this appointment until day of and 30 minutes prior. From my understanding it was scheduled by Generac. They did tell my wife that the snaps looked good, which is good since they were all replaced July 1st 2022. Power Home Solar/Pink Energy installed my solar, and has been mostly a disappointment since install. I assume Generac is being proactive in having my system checked, but lack of timely communication is another disappointment. If I had been home, I would have liked to ask a few questions, not the least is what it would take to have the system provide the amount of power PHS/PE promised. Also if my system is safe without the integrated fire detection Generac originally recommended as part of the system. I can’t really rate more, because I’m not 100% sure what all they were going to do.

1 year ago

Reply from Sunnova

Hello Bill, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jul. 31st, 2023

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Becky Clarkdale, AZ

From the very beginning the service and professionalism of everyone involved in our solar experience was exceptional. Starting with Jack M whose knowledge of the solar system was helpful and educational, and Tony kept us informed of the status of the installation every step of the way. We are very pleased.

1 year ago

Reply from Sunnova

Greetings Becky, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 31st, 2023

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Bill Doron

Sunnova did a nice job with our solar panel program. From our great sales rep. Ty M to the installation of our new roof and 36 solar panels. The organization continued to keep us up to date on each phase of the installation. Looking forward to many years of solar power.

1 year ago

Reply from Sunnova

Greetings Bill Doron, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 31st, 2023

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Gary trout

I had a Generac system installed from “Power Home Solar “ who is being sued by many customers. I called Generac and they sent Sunnova to check on my system. Sunnova found errors in the system settings and connections, and got my system running better than ever.

1 year ago Edited March 22, 2024

Reply from Sunnova

Greetings, Gary Trout, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 24th, 2023

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Mary McGeary Portsmouth, RI

Great! Just got a check-in from RI electric co that said my electric use for the period May to June was down 67% from same period last year! WOW! So I am just very happy! And I must give credit where due - to Glenn P especially! But to everyone there too! Just the best!!! Thanks! Look forward to the future, bigger savings to come!

1 year ago

Reply from Sunnova

Greetings, Mary McGeary! Welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 18th, 2023

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Peter Land O' Lakes, FL

Very good company that gave me a free estimate. The agent that came to my home was clean, knowledgeable , and honest. The quoted price versus the actual price check a real steep increase after the visit. I don’t have any roof problems, but I wanted to not wait for that and work ahead of time and it was hard with the transformation of the bathroom to need 3 to 5 days for completion when many companies do it in one

1 year ago

Reply from Sunnova

Hi Peter! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 11th, 2023

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Caitlin Piunt Myerstown, PA

Everyone I worked with from the sales rep to each person on the construction and install people were very nice, very knowledgeable- answered all of my questions, if they didn't know the answer they would find it out for me. They did the best job of making it look nice. And they always arrived and let me know before they left for the day

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Caitlin Piunt! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 10th, 2023

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Chris Mason Gloucester, MA

Very professional, great communication as the process went along because it is not something that happens overnight. Many visits lead to the installation, and a few visits lead to the system being approved and turned on. During all this time, so Nova was in constant communication with us, great experience…

1 year ago

Reply from Sunnova

Thank you, Chris Mason ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 3rd, 2023

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Don Vliegenthart Grand Island, FL

From Sales through installation, everyone was extremely friendly, honest and helpful. There were some glitches as far as getting Florida Power & Light to come and swap out my meter took almost 2 months, but that wasn’t their fault. Follow up with any of my questions was very prompt!

1 year ago

Reply from Sunnova

Hello Don Vliegenthart! We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 3rd, 2023

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DIEGO MARTINEZ Conroe, TX

Very professional. They took the time to explain what and why they were doing. Only concern is - nobody at Sunnova scheduled this with me. I just got a call the morning of, that the technicians were on they way. Fortunately I was home.

1 year ago

Reply from Sunnova

Hello Diego Martinez, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Mark Zavorski McHenry, IL

I think their local installers (Tron) were super fast and I love their customer service. The local folks are also very quick to respond. The install was a little messy though. I found trash, a saw blade, screw driver bit, and various wire cuttings all around the outside of my house and on the roof (seen from a window). Glad I found them before my kids or dogs did. As far as sunnova, they are fine so far. The customer service folks via phone and email are not from the US and sometimes their English skills cause confusion. It's kind of frustrating, really. If I only have to deal with their local contractors/ resellers, I'll be ok. Please note: I had a contract signed and no install for almost a year. It was the reseller's fault (Wind Soleil). They were absolutely terrible. I found a different a different reseller (Tron), cancelled that contract and signed a new one through Tron. They installed like 6 weeks later.

1 year ago

Reply from Sunnova

Hi Mark Zavorski! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 28th, 2023

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Jake Kunkel Branson, MO

Zalik and Aaron were great. Didn't have an appointment, but they randomly showed up and turned on our solar system. Was a little strange we didn't have an appointment. System hadn't been inspected. But, they turned it on and it worked..

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jake Kunkel!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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GALENE EASTRIDGE Elizabethtown, KY

Very pleased with the tech guys that came to my home and checked my system out. Very knowledgeable and helpful with all my questions and concerns. My Solar and Generac system is working great and I am a happy customer 🫶🏼🥰🫶🏼

1 year ago

Reply from Sunnova

Thank you, GALENE EASTRIDGE!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

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Edward Martin II Pittsfield, MA

Their crew was very professional, respectful of my property, and just overall great with timing and production of work but having a lot of work done in my house lately, but I have to say this is the best crew that’s came here yet

1 year ago

Reply from Sunnova

Hi Edward! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 20th, 2023

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Torleiv Haaland Fairhaven, MA

We liked that the staff was very punctual, fast, cleaned up the area around the house, no messes left behind on the grounds. My wife and I are wondering if there is any referral incentive? My daughter is now getting solar from your company. Hers will be installed on June 19 and we may have other family members who are interested.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Torleiv! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! You can refer as many people as you would like by filling in your MySunnova customer portal online form. You should receive the gift cards after your referrals have been with Sunnova for a minimum of 3 months after their system starts producing.

Jun. 19th, 2023

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zenRebel33

I would highly recommend Sunnova for the installation, maintenance and funding. Their team is above most that you deal with today. They took the time to explain the ins and outs of solar. From whether to lease or own, to how the solar system itself works.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Sunnova Customer! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Lisa Smith Pittsfield, MA

Everyone was professional, courteous, friendly and hard workers. They kept in touch through the whole process, which I appreciated. Their timeline was spot on! I can’t wait to see how this system performs and helps reduce my costs

1 year ago

Reply from Sunnova

Hello Lisa Smith, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *Dionnce M.*

Jun. 15th, 2023

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Chalese Holland [Taylor, Glen ES] Las Vegas, NV

I really appreciate the efficiency of using this product and having solar is a huge energy saver on the electrical service. Overall good customer service, however sometimes calling can be time consuming, but the staff is very professional and knowledgeable.

1 year ago

Reply from Sunnova

Hi Chalese Holland! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Veronica Pinto Fairfield, CT

Very satisfied with the information the representatives have provided about solar panels. The process has been explained and the rep is always available to answer any concerns. The experience has been very positive since the beginning. Will definitely recommended to other families.

1 year ago

Reply from Sunnova

Hello Veronica Pinto, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 12th, 2023

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Joseph Reyes

Me and my wife are happy with our system.. when disaster has stricken out island.. our power bank did its job keeping our AC, lights and other essential running:: thank you Sunova.. would recommend to purchase solar+Batery ..

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Joseph Reyes! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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John Britten Pittsfield, MA

Sunnova has helped me reduce my carbon footprint with their solar system. Sunnova solar panels have reduced my electric utility bill significantly. I have had zero problems with their system. The Sunnova staff is friendly and professional.

1 year ago

Reply from Sunnova

Hello John Britten, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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Thomas Blankenbiller

The sales, installation, and customer service personnel are great. My only issue was that the local electrical power supplier recently reduced their price per Kw below that which Sunnova charges. Sunnova was not able to adjust their billing rate to compete. Until the local rate increases above Sunnova, I'm stuck with paying more for solar power, but the good part is that it's 'green'.

1 year ago

Reply from Sunnova

Hello Thomas, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 13th, 2023

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Carmen Norcross, GA

Since I have the system in my house my life is better since I’m not worry if the power goes out because the system provides power the necessary power to the house especially to the fridge. Also the people of Sunova are very professional and friendly. Thanks Sunova for making my life worry free!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carmen! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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Evelyn F Lawhorn

So far only one month, May, looks good. I looked into it last spring 2022 . late fall of 2022 decided on Venture and late December 2022/ January 2023 installation complete. With all the inspections i finally have my first usage report for May. I would hope that this long process becomes a lot shorter.

1 year ago

Reply from Sunnova

Thank you, Evelyn F Lawhorn! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JA*

Jun. 13th, 2023

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Abby Marie Chryst Hoffman Philadelphia, PA

I like the ease of the process from initial contracting to permitting and installation! This company has been very easy to work with has kept me informed through every step of the process and pricing works within my budget! I am so happy that I went Solar with Sunnova!

1 year ago

Reply from Sunnova

Thank you, Abby Marie Chryst Hoffman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JA*

Jun. 13th, 2023

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Michael Alster

Mike(sales) very easy to get along with. Explained the entire process from start to finish. Was able to call or text with any questions. And all questions were answered. The installation team was great and neatly installed solar. Making it look neat and clean

1 year ago

Reply from Sunnova

Hello Michael Alster, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

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Sarah Jacobs Cranston, RI

I highly recommend Sunnova if you are looking to go solar. We have had our solar panels for several years and have not had any problems. The installation process was easy. We have saved a lot of money on electricity, especially with the huge rise in utility prices in the North East this past winter.

1 year ago

Reply from Sunnova

Hi Sarah, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Lynley Nall Dallas, TX

I have really enjoyed working with Sunova. Every person that we have worked with from the sales person to the installers have been kind, courteous, and informative. I get no electric bill, which is wonderful! Going solar has been the best decision for our family and the planet.

1 year ago

Reply from Sunnova

Thank you, Lynley! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Rachelle Rivera Prague, 10

I loved the whole process starting from the sales rep, Kaya, to the installations and follow up. Everything went smoothly. Everyone was friendly, professional and maintain the process clean. Thanks to everyone. Thank you for the followup each step of the way. Highly recommend this company!

1 year ago

Reply from Sunnova

Hello Rachelle Rivera, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DM*

Jun. 8th, 2023

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gflandro Tullahoma, TN

Sunnova contacted us with an offer to help us recover from the mess our solar panel system was left by the Pink Energy company when they failed to finish the installation and commissioning of our system. There help brought our system up to a working level.

1 year ago

Reply from Sunnova

Thank you, gflandro! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 8th, 2023

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Mary P Fords, NJ

The process was seamless from start to finish. The customer service was exceptional. The system performs as stated and saves us money each month. ** Update to my review. Initially, I was very happy with the service I received. In the first 3 months, we noticed considerable savings. Apparently, our system was not installed correctly and the parts needed to repair the system were not in stock. We were not informed the system was not operational until we called after receiving a bill double the usual from the electric company on top of the contracted amount from Sunnova. Customer service was slow to respond to our inquiries and would not assist with the 2K in electric costs even though it was due to improper installation and a service delay on their part. Since we did agree to the system installation terms, we have no recourse and have seen little value in the first year of ownership. Hopefully, the upcoming year is better and I can update my review again.

1 year ago Edited January 1, 2024

Reply from Sunnova

Hi Mary P! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

Sunnova Reviews