star star star star star

Jim Roe

The quality of service. They tech crew that replaced the converter were very courteous and professional

3 months ago

Reply from Sunnova

Hello Jim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 12th, 2024

star star star star star

Becky Randolph

The process was uncomplicated , quick and concise. The product thus far appears to be very good - time will tell!

3 months ago

Reply from Sunnova

Hello Becky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

star star star star star

B P Pao

Very efficient company when it came to initiating the solar install. We'll see what the future holds as time goes on.

3 months ago

Reply from Sunnova

Greetings! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

star star star star star

Brandon ODonnell

The setup to going solar was so fast and easy in less then 2 months my system was installed and turned on

3 months ago

Reply from Sunnova

Greetings Brandon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

star star star star star

Feliman1976

3 months ago

Reply from Sunnova

Thank you, Feliman1976! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

star star star star star

Michael Lipkin

Fantastic customer service. Friendly and knowledgeable staff. They kept me up to date on the process.

3 months ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

star star star star star

Raul Soto

Sunnova is a company that is very Professional with it's service from start to finish. I will highly recommend them.

3 months ago

Reply from Sunnova

Hello Raul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

star star star star star

Taylor Tewksbury

Sunnova was so easy to work with! They answer all your questions and get to work on the project quickly!

3 months ago

Reply from Sunnova

Hello Taylor. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 14th, 2024

star star star star star

Julie Castillo Alvarado

never regret to avail this product, not only by being economical but as well as environmentaly friendly!

3 months ago

Reply from Sunnova

Hello Julie. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

star star star star star

Chris Mitchell

The people who I've spoken with and who have been extremely helpful and friendly. Very easy to work with

3 months ago

Reply from Sunnova

Hello Chris. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 18th, 2024

star star star star star

Georgie Miranda

Great and professional service. Very detailed oriented during the sale and the installation of the equipment.

3 months ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

star star star star star

Justin Lally

This is a great company. Recommended to me by friends. Professional and trustworthy. Highly recommended.

3 months ago

Reply from Sunnova

Hello Justin. We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jun. 21st, 2024

star star star star star

James Oldfield

You can not go wrong working with Sunnova . They are a great company to work with and every promise they make they do.

3 months ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 21st, 2024

star star star star star

Emmanuel Rodriguez

Liked everything it was amazing and explanatory. The opportunity was interesting and placed in the correct way.

3 months ago

Reply from Sunnova

Greetings Emmanuel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

star star star star star

Karen Brokaw

Great overall company to work with. Easy to contact and was a very quick install. Our rep Sawyer was the BEST

3 months ago

Reply from Sunnova

Greetings Karen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

star star star star star

Neera Prakash

The sales rep was very informative and spent time explaining everything about solar to me in my home.

3 months ago

Reply from Sunnova

Thank you, Neera! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

star star star star star

Gilbert Serrano

I am very pleased with the product and have definitely recommended some nova to a lot of friends and family.

3 months ago

Reply from Sunnova

Hello gilbert. Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

star star star star star

joel coffman

Sunnova been a great company to go solar with. They have been on top of everything from start to finish.

3 months ago

Reply from Sunnova

Greetings Joel. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

star star star star star

Thomas Courchaine

The sales rep and the entire process in general was very transparent. I've saved tons of money because of my panels.

3 months ago

Reply from Sunnova

Hello Thomas, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

star star star star star

brad powers

Love this company was very professional and kept me updated on everything that was going on each week

3 months ago

Reply from Sunnova

Hi brad. Our commitment is to help ensure you have a clear understanding of every step in our process. We hope our services keep exceeding your expectations.

Jun. 25th, 2024

star star star star star

Nancy Fohs

So far I have not had any problems. It’s a very easy process and your kept updated throughout the the whole process.

3 months ago

Reply from Sunnova

Hello Nancy, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

star star star star star

Jeff Fazzini

This was one of the best decisions I have made. The service is reliable and the savings are amazing.

3 months ago Edited June 13, 2024

Reply from Sunnova

Hi Jeff, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

star star star star star

Chaudhry Ashfaq

100% good better then other ..... when you call to company they answer Right the way and help you too

3 months ago

Reply from Sunnova

Hi Chaudhry. Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

star star star star star

Barbie Lauver

Sunnova representatives were very professional and not pushy. They answered my questions throughout the process.

3 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Barbie Lauver! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

star star star star star

Roxann

It’s soon to tell, so far the customer service , field representatives and work staff were all wonderful

3 months ago

Reply from Sunnova

Thank you, Roxann! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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jim hauck

Lack of communications. Received emails from electric company of missing documents and signatures. Confusing / contradicting emails and phone calls between what electric company is saying is the status vs what your company says is the status. Amongst other things.

3 months ago

Reply from Sunnova

Hello Jim Hauck, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 29th, 2024

star star star star star

Dr. Luis Pardo

Superb service. Very diligent and professional. The installation process was seamless. I highly recommend them.

3 months ago

Reply from Sunnova

Hello Dr. Luis, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

star star star star star

Melissa G

We are very happy with Sunnova. They weren’t pushy with the process (as others vying for our business were)

3 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

star star star star star

Dwight Hergert

Made frequent contacts and fully advised on upcoming procedures and events. The installation started earlier than anticipated.

3 months ago

Reply from Sunnova

Greetings Dwight. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

star star star star_border star_border

Al

Not sure if I should say anything about the company that subs out work to another company then they sub out to another company not happy that it took 3 months to finally get it done

3 months ago

Reply from Sunnova

Hello Al. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you kindly!

May. 22nd, 2024

star star star star star_border

Ray&Joy Fisher

I liked how easy the process was for us as homeowners! The project manager clearly communicated to us what needed to be done and the workers were respectful.

4 months ago

Reply from Sunnova

Hello Ray & Jay. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

star star star_border star_border star_border

Not happy

This was an add on to our current system (also Sunnova) and has taken almost 6 months to complete. We should have had the correct amount of panels installed the first time not requiring additional panels as we have not made any additions to our home.

4 months ago

Reply from Sunnova

Hello Not happy. Thank you, for taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused and appreciate your continued engagement with us regarding this matter. We are committed to providing the best customer service possible, and we take your concerns seriously. To provide you with the best service, please provide your system ID or case number to our email at customerservice@sunnova.com.

May. 15th, 2024

star star star star star

tamara orr

The team did a great job and they picked up all of their trash when they were done. I definitely would recommend this company.

4 months ago

Reply from Sunnova

Hello tamara! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

May. 15th, 2024

star star star star star

Pj Sneeringer

I really liked that I had to do zero work, for permits or installation. Seamless transaction and soon,I can start reaping the benefits

4 months ago

Reply from Sunnova

Hi PJ, thank you for your message. We strive to make the switch to solar a smooth and hassle-free journey, and it's great to hear that your experience aligns with our commitment. We are grateful for the positive feedback.

May. 9th, 2024

star star star star star_border

Luis cuadrado

the only thing I disagree with the system is that i cant see in the app if all panels are working or not no way of knowing if the system is working at its full potential

4 months ago

Reply from Sunnova

Hi Luis C! We appreciate your feedback. Thank you for being part of the Sunnova Family

Apr. 29th, 2024

star star star star star

Barry Potter

The servicing of my account has gone smoothly and there have been incentives offered on optional prepayment alternatives.

4 months ago

Reply from Sunnova

Hello Barry Potter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Apr. 24th, 2024

star star star star star

Ann Barbagallo

expertise along with being a solid trustworthy company. They stand by all phases of the project from sales to installation permits and inspections

4 months ago

Reply from Sunnova

Hello Ann, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

star star_border star_border star_border star_border

Sosina

As a new customer, I am very disappointed with your customer service. The sales associate that your company send told us a different story just to sign us up and all the staff he promised you said you don't know anything about it. Plus not sure about the other company but once you put your panel which is on October, my service started in April. Which again your associate Mark said the max it will take is a couple months. One thing that I wanted to mention is Josh fixed our bird issue on one side. I'm so worried how the next 25 years gonna be

4 months ago

Reply from Sunnova

Hello Sosina, we apologize for any inconvenience our service may have caused. We appreciate your feedback and would like to assist you with your concerns. If you could please reach out to us with your system ID. You may also contact our customer service lines at 866-786-6682 or customerservice@sunnova.com. Thank you.

Apr. 23rd, 2024

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Crystal Dejuan

I wish i could give it -0. For 6 months my system was not working so my electric bills were over 500.00 a month plus paying Sunnova 93.00 a month. Then i wrote a bad review and my panels were fixed within hours. They lied for 6 months to me that parts were available. And they offered me only $250.00 in a visa card. What a joke! I should of been offered way more for me spending over $3,000 in bills. DO NOT BUY OR BELIEVE ANYTHING THEY SAY!

5 months ago

Reply from Sunnova

Dear Crystal, we appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please email us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide the best service possible. We'll make every effort to contact you as soon as we have an update or additional information regarding your case.

Apr. 10th, 2024

star star star star star

Letha Jenkins

Great customer service very helpful. Answer questions questions send out notifications and gave us updates either through message or email.

5 months ago

Reply from Sunnova

We appreciate your review, Letha Jenkins. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Apr. 11th, 2024

star star star star star

Sue D

The process was pretty seamless. Trinity did an excellent job of keeping us informed. Workers were respectful and showed up on time.

5 months ago

Reply from Sunnova

Thank you for the positive feedback, Sue D! We greatly appreciate it.

Apr. 5th, 2024

star star_border star_border star_border star_border

New “user”

I’m not sure yet if I’ve been scammed by this company. We were told when their “Representative “ was here that they had taken over the SunRun company and now the two companies were the same. This is definitely not true. It took forever to install and get our system working. Now we have APS AND two different solar systems. Don’t know how that is going to work. I’m more than a little irritated with how this has happened.

5 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 3rd, 2024

star star star star star

Celestino Perez

I have received a very friendly and professional service from their employees. They have always been willing to solve any problem or inconvenience.

5 months ago

Reply from Sunnova

Hello Celestino P., our goal is to provide world-class customer service, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Apr. 1st, 2024

star star star star star

John Conlin

Everything went very smoothly I work as a industrial electrician foreman I know how things can go wrong I have no complaints

5 months ago

Reply from Sunnova

Hello, John. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

star star star star star

jean Pacifico

Everyone is helpful, informative, accessible and reliable. Although the service is based in technology, the staff is very personable.

5 months ago

Reply from Sunnova

Hello, Jean. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

star star star star star

Juan Manuel Pérez

My experience with Sunnova is Excellent Equipment, Technical support and Superior Customer Service That's what I like from Sunnova.

5 months ago

Reply from Sunnova

Hello, Juan Manuel Pérez. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

star star star star star

Violet havard

We love our solar the install was fast and customer service was very professional. We plan on speaking to them about security options this summer.

5 months ago

Reply from Sunnova

Greetings Violet Havard, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

star star star star star

Mardell Bonasso

Who wouldn't love a $0 monthly electric bill! Sunnova has been great for us. They secured all permits, installation and inspection of our system.

5 months ago

Reply from Sunnova

Hello Mardell Bonasso, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

star star star star star

Jean Cline

We were kept informed at each step of the process, and when we did have questions they were answered promptly. So happy we went solar!

5 months ago

Reply from Sunnova

Hello Jean Cline, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

star star star star star

Jill Aying

Superb service! Smooth and easy transaction from the application to the processing, installation up to the activation. I definitely recommend!

5 months ago

Reply from Sunnova

Hello Jill Aying, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

Sunnova Reviews