Pure Energy: Read 367 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Spencer Tuscola, TX

They were the best to talk to. They gave you all the facts right off the front, not really hiding, they told us exactly how much we were paying in the future. I have had no issues, no hiccups, nothing. They were there on time and they finished. I like the app that connects with what's going on in my house. Straight up, no issues so far. Super trustworthy.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Spencer! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Featured Review

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Verified Customer

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Fredrick Waxahachie, TX

Very good. The production from the pannels is what they said. It went very smooth. They showed up on time, they explained everything that would be going on and then what they were doing. Anytime I called and had a question, it was answered.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Fredrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Marlon U

I love that they are an all inclusive company that make and install your solar panels. No third party installers you only deal with one company! They walk you through every step of the process of going solar so your not surprised by anything.

4 weeks ago

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Verified Customer

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Anne Blankenship

Amanda and the entire Pure Energy staff were a pleasure to work with. Professional and efficient throughout the entire process as they throughly explained each step as the process went forward. I have been very pleased with the savings I have had on my monthly electric bill and with the app to monitor my savings in $$ as well as seeing the number of saved tree equivalents that increase every few days. I am sorry that I did not install solar panels sooner.

1 month ago

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Verified Customer

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Rebecca Pippin

Pure Energy have the best customer service, friendly and helpful. They were so helpful, answering all my questions and concerns.

3 weeks ago

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Verified Customer

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Angelica Law

I would have liked to have seen more panels in the S. Side of the house even with the tree--I wish we had been in the loop with that.

1 month ago

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Verified Customer

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Christy Koenig

From beginning to end, with sales to the install, everyone at Pure Energy was professional and made the process easy. The team was very responsive with questions we had and kept us in the loop. Great team to work with!

3 months ago

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Marlon Uruquhart

Very pleased with Pure Energy in Arlington, Texas! McKay was great to work with! Value, performance and customer service have been phenomenal. Replaced our electric bill with a much lower solar payment that stays the same each month.

2 months ago

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Verified Customer

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Jeannie Aubrey, TX

1 year ago

Reply from Pure Energy

Hi, Jeannie. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 25th, 2023

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Verified Customer

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St. Nick Colorado Springs, CO

If you ever have the pleasure of meeting Will or Deon, I encourage you to give them a listen. They are both very knowledgeable and straight to the point when you want them to be. They pretty much answered any question I had, they even went beyond by getting some one on the spot to answer the more detailed question that they might have been unsure. Solar Panels have gone through several hail storms now and it has held up with no drop in energy production. Techs check up from time to time to ensure system is still functioning as intended. Customer service is great and responsive. I highly recommend Pure Energy if you are looking into solar.

1 year ago

Reply from Pure Energy

Hi, St. Nick. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Verified Customer

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Gerard Boardman, OR

So far i love my solar system, the question about savings is little hard to calculate. First two electric bills (Jan & Feb) were double since I switched companies to one with higher per kwh rate(1:1 buy back ratio. Third bill was a $-103.00, they have been negative electric bills since. Currently running $650 credit balance. My credits are slightly higher than my expenses in those two winter months. So, all that said, my current loan payments are nearly -/3 lower than my two yr average of electric bills. I expect my credits to outstrip my costs in shorter days/wither months so that my expectations are to 30-50% savings…ask me again in a year

1 year ago

Reply from Pure Energy

Hi, Gerard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Jacob Strassner Waco, TX

From beginning to end our sales rep Blake answered all of questions and concerns. We were not the easiest bunch to deal with considering it was our first Solar purchase and had needed an immense amount of hand holding. They were able to set us up with a great deal and a quality product. Emily the Project Manager was also stellar, she made herself readily available to answer any questions and went above and beyond to make us feel secure in our purchase decision. She really helped make the installation process seamless. The entire Waco team was fantastic and I would recommend Pure Energy to anyone considering going Solar!

2 years ago

Reply from Pure Energy

Hi, Jacob Strassner. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Troy Saint Hedwig, TX

It was pretty quick, pretty painless. It happened in stages, first thing was they came out, put on the panels and then they hooked up the boxes to the side. They calibrated them, commissioned them, and then we started benefiting. It's only been a few months that we've actually had it installed and really been using it, but so far on our first electrical bill, we saved $150. They were very attentive to ensuring everything was accomplished and helping us through our problems that occurred along the way with technology. Our salesperson Celeste, just spectacular. Explaining it 5 to 6 times so we understood everything.

2 years ago

Reply from Pure Energy

Hi, Troy. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Linda San Antonio, TX

They were pretty honest about what was required from me to set it up. In the past, other companies have come by and told me I had to cut my trees down. And I refused to cut my trees down. Pure Energy said I didn't need to. So they were honest about that and and I could see that that my trees were not in the way in any way. Installation went well. It was kind of slow. I was getting kind of a little frustrated about it, but there had to be permits and stuff like that. They had to contact the energy company that I'm with and that took a while. That was a little frustrating, but other than that, once everything was set in place, permits and everything, it went pretty smooth.

2 years ago

Reply from Pure Energy

Hi, Linda. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Kenneth

Pure Energy is a local company with a local office and all in-person interactions - no call centers or robots. Installation went smoothly and they took care of everything, including all the paperwork with the city and power company. All necessary electrical upgrades to my home were included. The solar panels are performing great, especially during the Texas summer. So far, I generate more than I have consumed. With net metering, I only have to pay for the base price and delivery charges for power consumed after dark.

4 months ago

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Verified Customer

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Mariana Dvoroznak

The sales person was very polite and did not pressure me into the sale. Their approach to sell panels is supported by CPS, energy calculations of my usage and best exposure to sun. I did not purchase a backup battery system although lessening my carbon footprint while offsetting the cost of solar panels by selling back unused electricity to CPS has justified my decision to install solar. The installation looks professional.

2 weeks ago

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Verified Customer

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bfeltenb

Did what they said. Paid what they said. were timely and polite,

1 month ago

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Verified Customer

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Awaken Ranger

I'm pleased with Pure Energy. They were very professional. They were there on time and were very professional, clean, and their work was good. I like their craftsmanship, And they would always let me know of anything to do with the procedure. They got me a good interest rate and payment. I have the best-looking panels on the block. I like the low profile, the black panels. I always brag about my System, I talk to them and they would say they paid so much for theirs. And when they found out how much I paid, they were surprised. So I'm pleased with knowing that Pure Energy not only gave me a good deal, but also good equipment.

7 months ago

Reply from Pure Energy

Hi, Awaken Ranger. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Gabriel Bush San Antonio, TX

Everything went well and the product, so far, seems to be working as expected. If there was one thing I’d say I disliked, it would be the amount of time it took for us to get the panels finally , ordered, installed, and working. It took more than 6 months. I understand there are other parties involved that slow down the process, parties that are out of Pure Energy’s control but still there were times where I thought that we were totally forgotten.

1 year ago

Reply from Pure Energy

Hi, Gabriel Bush. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Bryan Schuck Pearland, TX

Rough start but they managed to pull through. Long delays for install and electrical work. Signed in July 2022 and install/electrical finally finished May 2023. Sales team could be more knowledgeable with the products they are selling. If you ever plan on having batteries installed, make sure they have selected the proper inverters for you so you do not have to replace them when you do have your batteries installed. Sales never said anything about this even though I told them I was planning on having batteries done at a later date and they almost installed non-battery compatible inverters and would have stuck me with the additional charge of upgrading them when the time came to install batteries. Thankfully, Pure Energy acknowledged this error and made it right for me. I appreciate that.

1 year ago

Reply from Pure Energy

Hi, Bryan Schuck. Your feedback is highly appreciated. Thank you so much for the review! I am glad we were able to help you and your family.

Jun. 29th, 2023

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Verified Customer

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James Euless, TX

The customer support was pretty good. They did respond to my questions and my texts and stuff. They got up on the roof to put the panels on. It didn't take them that long. There wasn't much disruption. And then they came back and did the electrical on a different day. It looks good, it looks solid. After they put the panels up we had 70 mile per hour winds that came through there and they didn't go anywhere. It's good installation. They seemed to be very upfront about everything.

1 year ago

Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Michael Lubbock, TX

Our salesperson, Terry was very quick to answer questions. We had some issues with the engineer changing the layout and they were quick to get it fixed and get the engineer to redraw everything and had them back out within a week and they were installed. So we appreciated that. Everything else has been a great process and so far so good. Nicole was always helpful. It was just sometimes difficult to get into contact immediately.

1 year ago

Reply from Pure Energy

Hi, Michael. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Ronald Fountain, CO

We did research with about three different companies and this was the best. Every time I've engaged with them it's been good. The system looks good. They are professional - if there are a problems, we always get answers quick. My only discrepancy with the whole process is it's not even with Pure Energy. There was a lack of knowledge and communication on that fact.

1 year ago

Reply from Pure Energy

Hi, Ronald. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Luis Waco, TX

They try to communicate as best as they could with us. We were waiting for the city for some of the stuff they just couldn't control and we had to wait for the city inspectors. The quality is good. Everything looks good, everything was installed professionally. It took long for them to do it to install here at my home. We started in October and just got completed here back in February. They were easy to reach when I had questions.

1 year ago

Reply from Pure Energy

Hi, Luis. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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William Copperas Cove, TX

I was a little surprised at the cost, but at the same time I would rather pay more for quality materials and especially at being a local company. I'm having issues with the dividend finance. They're not the easiest people to get a hold of and their website is extremely not user friendly. It just seems like they're really nice, high quality materials and from what I've read, the products that they do use are also very durable materials. So far everything's doing well. We did have a tornado that came through our area. I had a couple branches that fell on them, but solar panels didn't take any damage and everything's still working as intended.

1 year ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Tony San Antonio, TX

They're always available if I need to speak to them. The salesperson came by the house. They set up a time for the inspector to go up and check on the roof. And couple weeks later they came back and they gave me a date as to when the installation would begin and that date came, they installed it and just waited for the city to approve their work and after that I was commissioned.

2 years ago

Reply from Pure Energy

Hi, Tony. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Karen

It was pretty quick, They established the date that it was going to happen from the beginning. Installation probably took place a week after that. We pretty much waited on permits. Everytime that I talked to them, they answered my questions, they were very clear about what was going to happen next and didn't hesitate to fix the problem. They were very, very willing to help.

2 years ago

Reply from Pure Energy

Hi, Karen. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Matthew Lubbock, TX

I've talked to a gentleman named John D.. He had answered all my questions right off the bat. Throughout the paperwork process, I emailed them a couple of times getting an ETA and whatnot, and he was just really quick on response and very accurate. They showed up on time, they got out about an hour ahead of what they were thinking. I work for a trucking company, so I was asleep during it and they didn't bother me one bit.

2 years ago

Reply from Pure Energy

Hi, Matthew. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Robert Stuart San Antonio, TX

They respond immediately and they send people out to troubleshoot. For instance, some of the connections for a panel were loose and dangling and they sent somebody out immediately to repair it. My only problem was how long it took the local power company to come out and do their inspection and approval because it took more than six weeks for them to get it together and get out here before we could hook up and start drawing on the solar power.

2 years ago

Reply from Pure Energy

Hi, Robert Stuart. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Carla San Antonio, TX

The people from Pure Energy let me know when they were gonna be coming by and pretty much took care of it along the way. They coordinated with our energy company here in San Antonio, which I think was like the biggest issue when it comes to installation and they took care of all of that for us, and even helps us pay for our energy bills, so that we didn't have to pay bills.

2 years ago

Reply from Pure Energy

Hi, Carla. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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YeshuaLife Org

They were straight to the point. They genuinely seemed to want us to only purchase what made sense for our home and usage. Veteran-friendly and professional. The technicians were fast and skilled. It was a very good experience overall.

4 months ago

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Verified Customer

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April H Meeker

From the initial purchase to the install date was awesome, the company stays in touch with you for every step of the way. We live in an HOA community and they kept us in formed step by step. All the staff are friendly, professional, very informative and respectful. Best customer service we have experienced by far.

4 months ago

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Verified Customer

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Danny Leonard

When we initially met with the pure Energy person, we were somewhat aggressive to him due to prior meetings with other. I am extremely happy that we listened. We asked many difficult questions and they were answered promptly. The workers showed professionalism and knowledge of their product.

5 months ago

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Verified Customer

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Steve Fallon

The entire process was absolutely seamless. All of the technicians were enthusiastic, friendly, and very helpful and showing my wife and I exactly what they were doing and how everything works. And the HOME team made sure we were aware of what to expect when the team arrived to begin the process and once it was all over the team continue to contact us to make sure that we were satisfied and there were not any needs we had that they had not addressed. From start to finish, as professional as a company should be but if you are!Working for a company even close to this one and you are doing well!

7 months ago

Reply from Pure Energy

Hi, Steve Fallon. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Raphael Ayala

The entire process from getting a quote to the installation process was extremely easy, which was helpful for us. Each step was explained to us throughly and precisely. The installers were very professional and knowledgeable, they explained the process and how the end product would looked like. Overall, we are very pleased so far and we hope that we can build on this relationship between us as we move forward. I will definitely be recommending Pure Energy to all my new neighbors within our neighborhood. The Ayala's

7 months ago

Reply from Pure Energy

Hi, Raphael Ayala. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Amy Entress Austin, TX

On the positive side we enjoyed working with the team as a whole. They were courteous and showed up when they said they would, and, since going solar we have not had any problem with the equipment. The reason for 4 vs 5 stars was the amount of wait time between our contact and the actual installation. We contracted and paid in full in June of 2022 but the process was not completed and we were not up and running until March of the next year. Some were unavoidable delays we understand.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Hi, Amy Entress. Your feedback is highly appreciated. Thank you so much for the review! We are very happy that we could help you and your family.

Jun. 29th, 2023

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Verified Customer

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Brenda San Antonio, TX

The contractors/installers were exceptional in their performance and explanation of what they were doing. The installation completion took five months. We were under the impression we would not be billed for two months however, we later found out that it was two months from the installation of the panels NOT upon the completion of the system thus, we were paying three months for a nonfunctioning system. we believed we would have a reprieve of a couple of months without an electric bill however, we were paying for panels and electric together thus, paying double that we had. Also, the rebate which we were expecting from CPS went rather to the account rather than our pocket. So, as you might tell; we are very disappointed.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Brenda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name se we can reach out?

Jun. 21st, 2023

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Verified Customer

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Glenn Schroeder San Antonio, TX

I like the little bills from CPS. The solar panels work great however a month or two ago our block lost power and it was out for five hours one day, and the next day there was intermittent power. My point is the next day it was sunny and that solar panel wasn’t providing any power to my house. I figured that even if CPS wasn’t sending power to me the solar panel should be providing power so I’m not really sure how it works.

1 year ago

Reply from Pure Energy

Hi, Glenn Schroeder. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Jun. 7th, 2023

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Verified Customer

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Chris Andrews Gig Harbor, WA

Aggressive soliciting but they deliver. Sales reps were knocking down my door for a couple weeks straight, different companies but Pure got the deal. Also, compared to my neighbor who signed around the same time with a different company, I was hooked up and ready to go before he got his panels installed.

1 year ago

Reply from Pure Energy

Hi, Chris Andrews. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Linda Converse, TX

Their package seemed to be pretty good and it made sense. The people were good too. They pretty much returned the calls, there was a few issues with the contractors on the electrical and finishing getting it hooked up with CPS, but we worked through that. They did respond when I called. The boys showed up and put the panels on, but did not come back and finish the hardwire for almost two more months. It took almost a month after that to get CPS to get it authorized and certified.

1 year ago

Reply from Pure Energy

Hi, Linda. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jonathan Pasadena, TX

They did everything they said they were going to do. It made my life easy and I don't have to worry about a lot. They told me the exact process that lined up with exactly what they said, from the billing amount to the financing amount to the install date and what to expect.

1 year ago

Reply from Pure Energy

Hi, Jonathan. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Mohammad Mansfield, TX

The first phase was fast and and good. The second phase is I added nine more panels that took around five months. The customer support delayed and it took so long for me to install the second phase. The price was good, the service was good.

1 year ago

Reply from Pure Energy

Hi, Mohammad. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Nicholas San Antonio, TX

They came in and were friendly sales people, they weren't pushy like most of the other sales companies that kind of harass you to try to get their services. It was pretty quick and easy, they came here and installed the solar panels and the only wait was waiting on the electric company to get their stuff together and hook up their end of it.

1 year ago

Reply from Pure Energy

Hi, Nicholas. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Judith San Antonio, TX

The gentleman that came and spoke with me first struck me as honest and I was impressed. Communication was good; they kept me abreast. I had some solar panels up already, so they had to connect them. They spent all day making sure they got the rest of the panels up before they left for the day. Then they came back another day and did the final connection to the to the energy company. I just appreciated their work ethic.

1 year ago

Reply from Pure Energy

Hi, Judith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Robert Conroe, TX

They sent somebody to the house to make a presentation and he went over all the details and it made sense from a financial standpoint to have the solar panel for so much of my electrical bill. For the most part, they did a really good job, but there was some confusion about getting in contact with the HLA and a few things like that. Other than that, I think they did a really good job handling all the paperwork. My grandmother was at home when they installed it. She let him inside when they needed it in the attic. They did it while I was at work and the panels were up when I got home.

1 year ago

Reply from Pure Energy

Hi, Robert. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Maxine San Antonio, TX

It was very quick. The only issue was I talked to a different person for each phase. There didn't seem like there was a lot of consistency in the communication between the members of the Pure Energy team. I had some issues with billing and getting a hold of somebody when we first started setting up the auto pay and all that stuff. It's been resolved since then, but it wasn't very smooth to begin with.

1 year ago

Reply from Pure Energy

Hi, Maxine. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Anonymous Euless, TX

I have to follow up instead of them following up with me in some instances. A crew came the first time, they didn't really have the proper ladder, and then the first day was a little bit windy, so they started at the bottom at the breaker panel. Then they had to come the Saturday after to finish it up. It didn't really require me for anything other than just once to open the attic so they could run the conduit and what not, but other than that, that was pretty much the extension of me getting involved there. It went smooth.

1 year ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Willie Fort Worth, TX

We feel like it's performing well. It was pretty smooth. They they arrived on schedule. We needed to wait for some of the equipment, so it wasn't installed all at once. We have had a couple of reasons to reach out to customer service and while they've been mostly responsive in a in a positive way we had to go through a couple of layers before we got to somebody who could actually help us out.

1 year ago

Reply from Pure Energy

Hi, Willie. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Yeraly San Antonio, TX

Everything has gone pretty smoothly and everybody's been really good and attentive when it comes to meeting my needs. They're here right now, they're plugging everything up right now as we speak. It's just been a pretty smooth process.

1 year ago

Reply from Pure Energy

Hi, Yeraly. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Richard

They were forward and honest when they came out and told us about what it was going to do, what it wasn't gonna do, and the price it was going to cost up front. It was very positive. They've been responsive and got me to answers and the solutions pretty quickly. Installation was seamless.

2 years ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

Pure Energy Reviews

Summary of Reviews