Pure Energy: Read 386 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Awaken Ranger

I'm pleased with Pure Energy. They were very professional. They were there on time and were very professional, clean, and their work was good. I like their craftsmanship, And they would always let me know of anything to do with the procedure. They got me a good interest rate and payment. I have the best-looking panels on the block. I like the low profile, the black panels. I always brag about my System, I talk to them and they would say they paid so much for theirs. And when they found out how much I paid, they were surprised. So I'm pleased with knowing that Pure Energy not only gave me a good deal, but also good equipment.

1 year ago

Reply from Pure Energy

Hi, Awaken Ranger. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

star star star star star

Ellen Stewart Mexia, TX

I first learned about PURE Solar Panels from Josh. He was very patient and so helpful and informative. He and Callie lead me through the process and made it so easy. A guy, I don’t remember his name, but he came and took pictures of my roof with a drone, calculating how many panels I would need and where they needed to be placed. So cool. Jose and Gabe were the ones that installed the panels and did a great job. They were both very friendly and explained the process of putting the panels on my roof. Dillon was the one who installed the meter and new breakers in the breaker box. He was very professional and so nice and informative and did a great job. I highly recommend and appreciate this entire team. I’m looking forward to keeping my energy bill low for the next 25 plus years and knowing this company will be there. Thanks so much!! I’m so glad I said yes.

2 years ago

Reply from Pure Energy

Hi, Ellen Stewart. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

check_circle

Verified Customer

star star star star_border star_border

Andrew Lewis Alice, TX

The installation was quick and professional. The process of getting the panels on line was slow. The billing is what is confusing at one point I got billed by three different companies, then two different companies. And now I'm waiting for my next bill. Since I've had my panels installed I am paying one hundred dollars more than before..

2 years ago

Reply from Pure Energy

Hello Andrew Lewis. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

check_circle

Verified Customer

star star star star star

Paul Shivers TX

All work was done in a timely manner and completed to my satisfaction. The Solar System is functioning properly and meeting all of our electrical energy needs.

2 years ago

Reply from Pure Energy

Hi, Paul Shivers. Your feedback is highly appreciated. Thank you so much for the review!

May. 17th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Martin San Antonio, TX

I disliked the fact that your sales people promise a time line .but the real time line for the completion of the project is way off!!! They are quick to take the money!! But slow in delivering.what was promised . We have waited for several months and know we will not be referring anyone as we don't them to this awful experience in the misleading of your sales people. You may want to take a new method of training your employees with the correct and accurate information to give to any future customers. Cause they are not giving the right time frame for the completion of this .

2 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Martin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Mark Lubbock, TX

They were very knowledgeable. I watched every minute of install and it went very well. I enjoyed their services and I recommend them for everybody else that I run into

2 years ago

Reply from Pure Energy

Hi, Mark. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Joseph Copperas Cove, TX

It all looks pretty good. I wasn't there for the installation, but my roommate told me it went pretty well. They explained it pretty well to where I understood the system.

2 years ago

Reply from Pure Energy

Hi, Joseph. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina Martinez Arlington, TX

Once sale is complete. Your left to fend for yourself. Took 3 months before electric company approve apps for solar. Energy companies, Pure recommends to call next. Clearly do not offer solar services, barely getting set up, DO NOT OFFER 1 FOR 1 as they inform during sale. All electric companies I have spoken with said solar policies have changed over the last year and no one offers a match. You pay .10, they may only allow credit of .03. So, you know have a solar bill & regular electric bill. PURE IS BIG RIP OFF! My electric runs between $180-$500. No different than before panels. Plus I have a solar bill

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Regina Martinez. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jan. 16th, 2023

check_circle

Verified Customer

star star star star_border star_border

Brenda Mellina Waxahachie, TX

Never received $180 for the early disconnect from previous electric company & I've not heard anything about $1000 referral fee that was promised when I referred my son to Pure Energy. His new panels were installed last month

2 years ago

Reply from Pure Energy

Hello Brenda! Thank you for taking the time to do a review. We will be reaching out to you to discuss the referral pay.

Jan. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Sandra Stovall Waxahachie, TX

The sales person was great. The installers were great. Customer service has been horrible up to a month ago. I had to have it removed to get a new roof and they charged a fortune. Later the system quit working, the electrician that came out said they installed the wrong inverter. Instead of compensating me the office said the inverter on the plans was correct so it had to be the right one. This month the inverter is not communicating with the app all of a sudden. It is taking forever to get that fixed, but they are at least keeping in touch with me to let me know what is going on.

2 years ago

Reply from Pure Energy

Hello Sandra Stovall. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Vitaly Plascencia Lubbock, TX

Everything was great, down to the installation. My only concern is the trash that was left behind. It didn't seem like you guys practice final clean up. My dogs could have swallowed any of the trash left behind.

3 years ago

Reply from Pure Energy

Hi, Vitaly Plascencia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Lakesha Mesquite, TX

It was easy to contact the person that I needed when I had issues. They were very respectable of my home and make sure it was clean. They were very pleasant and polite.

3 years ago

Reply from Pure Energy

Hi, Lakesha. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Michelle Grandview, TX

It was very easy, they came in, they got it done. We had a bad storm that rolled in that day and it kind of put everything into standstill but they came back and got it done. There were times that communication was lacking.

3 years ago

Reply from Pure Energy

Hi, Michelle. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Vincent San Antonio, TX

We set up an appointment, then the crew came by and installed. We tested it make sure it worked and then we needed to wait for permits. It was a Pleasant experience.

3 years ago

Reply from Pure Energy

Hi, Vincent. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Lindsay San Antonio, TX

Super fast and very smooth, we didn't have any any issues. It was more we were waiting on this on the city things to do things. It took a little while for them to follow up on things.

3 years ago

Reply from Pure Energy

Hi, Lindsay. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Brady San Antonio, TX

It took a little longer than was expected, but I mean it went relatively smoothly. I feel like everything went pretty well. My project manager was a little bit difficult to get a hold of, but he's probably busy.

3 years ago

Reply from Pure Energy

Hi, Brady. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Toby Palmer, TX

Everything fell off the map once they installed. I don't even know if it's really working, honestly. I'm still paying electric bills and I shouldn't be paying electric bills. Installation process was great. Fast, easy. I just don't know if it's actually working correctly.

3 years ago

Reply from Pure Energy

Hi, Toby. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Annie

The promise that they gave me is actually not true because all the problems they told me hasn't been completed. They promised me that I don't have to pay 6 months. If I refer to somebody I can get $500 and those are not being met. And then it took forever. It took 3-4 months for the solar system to be activated.

3 years ago

Reply from Pure Energy

Hi, Annie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Elliot San Antonio, TX

It's a little expensive, but I guess it's worth it in the long run. I'm satisfied with everything the way they did things. It went very smooth and very fast.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Elliot! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Amy San Antonio, TX

It's pretty quick. The only issue was I found a lot of the bolts that they used as secure the solar panels to the framework on the ground afterwards. It's a good quality product.

3 years ago

Reply from Pure Energy

Thank you for your positive feedback, Amy! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Esmeralda Donna, TX

They were very detailed. Every time I asked to speak to a supervisor, they refused to give me the name. They tell me they're the supervisor. It took a long time. It took like 3 months, maybe 4 months for everything to be complete. It was horrible, to be honest.

3 years ago

Reply from Pure Energy

Thank you for your positive feedback, Esmeralda! Please reach out to us at 833-YES-PURE to speak to a supervisor. We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

check_circle

Verified Customer

star star star star star

Kenneth

Pure Energy is a local company with a local office and all in-person interactions - no call centers or robots. Installation went smoothly and they took care of everything, including all the paperwork with the city and power company. All necessary electrical upgrades to my home were included. The solar panels are performing great, especially during the Texas summer. So far, I generate more than I have consumed. With net metering, I only have to pay for the base price and delivery charges for power consumed after dark.

1 year ago

check_circle

Verified Customer

star star star star star

Steve Fallon

The entire process was absolutely seamless. All of the technicians were enthusiastic, friendly, and very helpful and showing my wife and I exactly what they were doing and how everything works. And the HOME team made sure we were aware of what to expect when the team arrived to begin the process and once it was all over the team continue to contact us to make sure that we were satisfied and there were not any needs we had that they had not addressed. From start to finish, as professional as a company should be but if you are!Working for a company even close to this one and you are doing well!

1 year ago

Reply from Pure Energy

Hi, Steve Fallon. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

check_circle

Verified Customer

star star star star star

Raphael Ayala

The entire process from getting a quote to the installation process was extremely easy, which was helpful for us. Each step was explained to us throughly and precisely. The installers were very professional and knowledgeable, they explained the process and how the end product would looked like. Overall, we are very pleased so far and we hope that we can build on this relationship between us as we move forward. I will definitely be recommending Pure Energy to all my new neighbors within our neighborhood. The Ayala's

1 year ago

Reply from Pure Energy

Hi, Raphael Ayala. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

star star star star star

Denise Guillory

1 year ago

Reply from Pure Energy

Hi, Denise Guillory. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

star star star star star

Steven Curran Boerne, TX

Pure Energy was a pleasure to work with throughout the whole process of buying and installing solar . Their sales and technical staff are very attentive and knowledgeable. All my design and technical questions were answered promptly. It’s refreshing to receive this level of service. I was also impressed by how complete the design package was . We got the required HOA and city permits in a timely manner. Pure energy handled all of it The whole process was 45 days from acceptance to installation . I give Pure Energy my highest recommendation

2 years ago

Reply from Pure Energy

Hi, Steven Curran. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

check_circle

Verified Customer

star star star star star

Skip Dallas, TX

I liked the idea of the solar panels as alternate supply of energy. Saving approx 80%+ on my electric bill is a definite plus. I do not like the fact that even with the panels We are still subject to outages during the day unless we have a battery or generator backup source. This I do not understand. The panels do not stop producing so why should I have outages during the day.

2 years ago

Reply from Pure Energy

Hi, Skip. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

check_circle

Verified Customer

star star star star star_border

John Jordan Moss Point, MS

The system itself is great. Everything is working properly and it usually generates more electricity than we need. Pure Energy updated our electrical outside and did an awesome job. The problem we have at this point is more with the electric company. We are sending back a ton of energy to the grid but still being charged for usage, even though we also have a battery. It costs $20 a month for their meter so at the end of this year we will see how cost effective it would be to enroll in net metering. Our salesman, Eric Oester explained that before we purchased the system, we just did not realize what the impact would be until we actually saw it in action. Sometimes when the battery is charging the system still sends energy back to the grid but the battery charges fairly quickly. Overall, we feel it is a good investment and we have no regrets!!

2 years ago

Reply from Pure Energy

Hi, John Jordan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

check_circle

Verified Customer

star star star star star

Linda Çarter Midlothian, TX

Pure Energy is the best company I have ever worked with. Installing solar system is a very big project from the time of sale to completed installation. They took care of all of the approvals required from city, HOA (if you have one), financing and installation . The project team had a seamless transition from one section to another. This project was very well planned and executed!

2 years ago Edited May 15, 2023

Reply from Pure Energy

Hi, Linda Çarter. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

star star star star star

Nicole Balderas Lubbock, TX

Pure Energy goes above and beyond for their customers. I’ve had my solar system for almost 4 years and I can’t even imagine paying for electricity. I pay in a year what some people pay in a month with the Texas heat. My bill typically runs about $30-$40 a month. The sales process to installation was one of the easiest things I’ve done. I would recommend Pure Energy to anyone.

2 years ago

Reply from Pure Energy

Hi, Nicole Balderas. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

star star star star star

John S Katy, TX

PURE ENERGY has been great throughout whole process. The best part about it was that I was notified throughout the whole process. I love that they are local and a true in-house solar company. I did a bunch of research on a ton of solar companies. Other companies don’t even come close to what PURE offers. Better warranties and panels and especially customer service! I would highly recommend them. They definitely take care of the customers and families.

2 years ago

Reply from Pure Energy

Hi, John S. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

check_circle

Verified Customer

star star star star star

Jonathan Martinez Castro

I liked everything about it so far. I'll have to provide an update once the system is completely online.

9 months ago

check_circle

Verified Customer

star star star star star

Rebecca Pippin

Pure Energy have the best customer service, friendly and helpful. They were so helpful, answering all my questions and concerns.

1 year ago

check_circle

Verified Customer

star star star star star

Angelica Law

I would have liked to have seen more panels in the S. Side of the house even with the tree--I wish we had been in the loop with that.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa

I would give this company zero stars if I could. They walked us through our past two years of energy bills, showed us how buying solar panels would cut our monthly costs to virtually nothing, and assuring us the $176/month solar bill would be all or almost all we would pay. I asked if our energy company would work within these parameters; I was told they absolutely would. It was all a lie. We pay all but about $30-$40 a month less on electricity plus the panel fee. I am currently searching for an attorney to help with this issue.

1 year ago Edited April 22, 2024

Reply from Pure Energy

Hello Lisa. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please reach out so we can take a look at the system?

Jun. 20th, 2024

check_circle

Verified Customer

star star star star star

K9CareLBK

It was an easy process to get set up and installed. And man oh man am I glad to be paying almost $400 less than I was just being on LP&L

2 years ago

Reply from Pure Energy

Hi, K9CareLBK. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Brad Birdsong Lubbock, TX

Very good service. Our solar panels and battery system work as promised. I would recommend. Electric bill was $29 last month. Boom!

2 years ago

Reply from Pure Energy

Hi, Brad Birdsong. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star_border star_border

kerry bailey (dysfunctional fate) Miami, FL

We are not told that we still need to rely on the grid. If the grid power goes out our solar is useless to us. I requested a battery and it took months for them to even tell me if they provide them or not.

2 years ago

Reply from Pure Energy

Hello kerry bailey (dysfunctional fate). Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

William Colorado Springs, CO

They came out and measured and then they came back out and and placed the supports and then they came back again and placed the the solar panels.

2 years ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Jasmine Ennis, TX

So far the equipment hasn't given us any issues. We've had hail and a lot of storms and it's still in good condition. Installation was smooth. They notified me that they were here and it was just a smooth process.

2 years ago

Reply from Pure Energy

Hi, Jasmine. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

check_circle

Verified Customer

star star star star star

Mark Lubbock, TX

They were always there to answer any questions I had. Things were very smooth. We've only had it six months, but I haven't had any problems at all.

2 years ago

Reply from Pure Energy

Hi, Mark. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

check_circle

Verified Customer

star star star star star

Tsung- Che Houston, TX

I wish I considered was a cloud coverage in the city prior to getting solar panels. Install was pretty quick and smooth.

2 years ago

Reply from Pure Energy

Hi, Tsung- Che. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

MB Kluth Ponder, TX

The follow through was the most important to me. It wasn't just a sales call then dropped. I got calls and updates throughout the process.

2 years ago

Reply from Pure Energy

Hi, MB Kluth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sabino J Padron San Antonio, TX

If I could, i would give them NO STARS! I have 32 solar panels due to our high usage of electricity with a hefty solar loan amount and i still have to pay city electricity company for energy consumption. And if that's not enough horror, now I'm being told that we need to be "FRUGAL" with our electricity usage during certain times of the day when we live in a state with plenty of sunlight!! Save your money, solar is a rip off!!

3 years ago

Reply from Pure Energy

Hello Sabino J Padron. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Matthews Thomas San Antonio, TX

Company not very helpful. Asked about tax deductions would not assist or discuss. Took longer to hook to CPS; hooked up in later part of bill cycle did not reimburse for not hooking up panels for that month.

3 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthews Thomas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Have you reached out to us to let us know about this yet?

Dec. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Hellion Knight Lancaster, TX

I gave the shown rating because I was told I would only have one bill for solar and I am now paying 2 bills plus the total amount is almost the same as what I was paying. Also, I was promised that I would received a $1,500.00 for switching over to solar and I have yet to receive my switching fee.

3 years ago

Reply from Pure Energy

Hello Hellion Knight. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Daniel Temple, TX

They came over and installed it within 5 to 6 hours. Customer service is very helpful. There was at least just one time where it wasn't.

3 years ago

Reply from Pure Energy

Hi, Daniel. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kenneth Waco, TX

They were supposed to tell me about how the website works, they didn't and the guy was supposed to show me where the switch controls were, he didn't. I'm not happy with them at all.

3 years ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Adrian Waco, TX

It looks good. We just got installed, but it all looks pretty legit. Installation went very smooth and fast and efficiently.

3 years ago

Reply from Pure Energy

Hi, Adrian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jill Corpus Christi, TX

The installation was okay, but getting information about what the next steps were after they installed was very poor. I had to keep calling the company to find out what were the next steps, how much longer was it going to be. I had to call them multiple times.

3 years ago

Reply from Pure Energy

Hi, Jill. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

Pure Energy Reviews