Pure Energy: Read 376 User Reviews From Real Homeowners

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Verified Customer

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Jerome San Antonio, TX

I've used the app to monitor and it has worked very well, very simple, very easy and I'm impressed. They had it up very quickly, no issues. No issues with customer support, everything went very smoothly.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Jerome! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Celeste San Antonio, TX

We had some delays and it was hard to get people to call me back at some point. I liked the fact that we needed to redo our roof as well and we were able to do that at the same time and they kind of helped with the whole process. We really liked how he sat down and kind of went over all the costs with us and the benefits overall long term.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Celeste! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Fermin H Corpus Christi, TX

Every time I have a question they answer me. It was fine getting the panels up. It was less than one day. They just went in the morning, then they finished by the afternoon. Everything's working now.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Fermin H! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Ted Lubbock, TX

Everything went really good. It looks like it's all pretty durable and heavy duty. They were really good. They got it all done pretty quick and did a great job. Everything looks good.

2 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Ted. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Steve Fallon

The entire process was absolutely seamless. All of the technicians were enthusiastic, friendly, and very helpful and showing my wife and I exactly what they were doing and how everything works. And the HOME team made sure we were aware of what to expect when the team arrived to begin the process and once it was all over the team continue to contact us to make sure that we were satisfied and there were not any needs we had that they had not addressed. From start to finish, as professional as a company should be but if you are!Working for a company even close to this one and you are doing well!

11 months ago

Reply from Pure Energy

Hi, Steve Fallon. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Raphael Ayala

The entire process from getting a quote to the installation process was extremely easy, which was helpful for us. Each step was explained to us throughly and precisely. The installers were very professional and knowledgeable, they explained the process and how the end product would looked like. Overall, we are very pleased so far and we hope that we can build on this relationship between us as we move forward. I will definitely be recommending Pure Energy to all my new neighbors within our neighborhood. The Ayala's

11 months ago

Reply from Pure Energy

Hi, Raphael Ayala. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Ellen Stewart Mexia, TX

I first learned about PURE Solar Panels from Josh. He was very patient and so helpful and informative. He and Callie lead me through the process and made it so easy. A guy, I don’t remember his name, but he came and took pictures of my roof with a drone, calculating how many panels I would need and where they needed to be placed. So cool. Jose and Gabe were the ones that installed the panels and did a great job. They were both very friendly and explained the process of putting the panels on my roof. Dillon was the one who installed the meter and new breakers in the breaker box. He was very professional and so nice and informative and did a great job. I highly recommend and appreciate this entire team. I’m looking forward to keeping my energy bill low for the next 25 plus years and knowing this company will be there. Thanks so much!! I’m so glad I said yes.

1 year ago

Reply from Pure Energy

Hi, Ellen Stewart. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Patrick Polk

I liked that I can contact Pure Energy locally. Very respectful of my time and concerns. Installation was within two weeks! Customer service was prompt and courteous. Amazing!

8 months ago

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Verified Customer

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Andrew Lewis Alice, TX

The installation was quick and professional. The process of getting the panels on line was slow. The billing is what is confusing at one point I got billed by three different companies, then two different companies. And now I'm waiting for my next bill. Since I've had my panels installed I am paying one hundred dollars more than before..

1 year ago

Reply from Pure Energy

Hello Andrew Lewis. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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Verified Customer

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Paul Shivers TX

All work was done in a timely manner and completed to my satisfaction. The Solar System is functioning properly and meeting all of our electrical energy needs.

1 year ago

Reply from Pure Energy

Hi, Paul Shivers. Your feedback is highly appreciated. Thank you so much for the review!

May. 17th, 2023

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Verified Customer

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Martin San Antonio, TX

I disliked the fact that your sales people promise a time line .but the real time line for the completion of the project is way off!!! They are quick to take the money!! But slow in delivering.what was promised . We have waited for several months and know we will not be referring anyone as we don't them to this awful experience in the misleading of your sales people. You may want to take a new method of training your employees with the correct and accurate information to give to any future customers. Cause they are not giving the right time frame for the completion of this .

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Martin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

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Verified Customer

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Mark Lubbock, TX

They were very knowledgeable. I watched every minute of install and it went very well. I enjoyed their services and I recommend them for everybody else that I run into

1 year ago

Reply from Pure Energy

Hi, Mark. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Joseph Copperas Cove, TX

It all looks pretty good. I wasn't there for the installation, but my roommate told me it went pretty well. They explained it pretty well to where I understood the system.

1 year ago

Reply from Pure Energy

Hi, Joseph. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Regina Martinez Arlington, TX

Once sale is complete. Your left to fend for yourself. Took 3 months before electric company approve apps for solar. Energy companies, Pure recommends to call next. Clearly do not offer solar services, barely getting set up, DO NOT OFFER 1 FOR 1 as they inform during sale. All electric companies I have spoken with said solar policies have changed over the last year and no one offers a match. You pay .10, they may only allow credit of .03. So, you know have a solar bill & regular electric bill. PURE IS BIG RIP OFF! My electric runs between $180-$500. No different than before panels. Plus I have a solar bill

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Regina Martinez. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jan. 16th, 2023

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Verified Customer

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Brenda Mellina Waxahachie, TX

Never received $180 for the early disconnect from previous electric company & I've not heard anything about $1000 referral fee that was promised when I referred my son to Pure Energy. His new panels were installed last month

2 years ago

Reply from Pure Energy

Hello Brenda! Thank you for taking the time to do a review. We will be reaching out to you to discuss the referral pay.

Jan. 10th, 2023

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Verified Customer

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Sandra Stovall Waxahachie, TX

The sales person was great. The installers were great. Customer service has been horrible up to a month ago. I had to have it removed to get a new roof and they charged a fortune. Later the system quit working, the electrician that came out said they installed the wrong inverter. Instead of compensating me the office said the inverter on the plans was correct so it had to be the right one. This month the inverter is not communicating with the app all of a sudden. It is taking forever to get that fixed, but they are at least keeping in touch with me to let me know what is going on.

2 years ago

Reply from Pure Energy

Hello Sandra Stovall. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Verified Customer

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Vitaly Plascencia Lubbock, TX

Everything was great, down to the installation. My only concern is the trash that was left behind. It didn't seem like you guys practice final clean up. My dogs could have swallowed any of the trash left behind.

2 years ago

Reply from Pure Energy

Hi, Vitaly Plascencia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Lakesha Mesquite, TX

It was easy to contact the person that I needed when I had issues. They were very respectable of my home and make sure it was clean. They were very pleasant and polite.

2 years ago

Reply from Pure Energy

Hi, Lakesha. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Michelle Grandview, TX

It was very easy, they came in, they got it done. We had a bad storm that rolled in that day and it kind of put everything into standstill but they came back and got it done. There were times that communication was lacking.

2 years ago

Reply from Pure Energy

Hi, Michelle. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Vincent San Antonio, TX

We set up an appointment, then the crew came by and installed. We tested it make sure it worked and then we needed to wait for permits. It was a Pleasant experience.

2 years ago

Reply from Pure Energy

Hi, Vincent. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Lindsay San Antonio, TX

Super fast and very smooth, we didn't have any any issues. It was more we were waiting on this on the city things to do things. It took a little while for them to follow up on things.

2 years ago

Reply from Pure Energy

Hi, Lindsay. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Brady San Antonio, TX

It took a little longer than was expected, but I mean it went relatively smoothly. I feel like everything went pretty well. My project manager was a little bit difficult to get a hold of, but he's probably busy.

2 years ago

Reply from Pure Energy

Hi, Brady. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Toby Palmer, TX

Everything fell off the map once they installed. I don't even know if it's really working, honestly. I'm still paying electric bills and I shouldn't be paying electric bills. Installation process was great. Fast, easy. I just don't know if it's actually working correctly.

2 years ago

Reply from Pure Energy

Hi, Toby. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Annie

The promise that they gave me is actually not true because all the problems they told me hasn't been completed. They promised me that I don't have to pay 6 months. If I refer to somebody I can get $500 and those are not being met. And then it took forever. It took 3-4 months for the solar system to be activated.

2 years ago

Reply from Pure Energy

Hi, Annie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Elliot San Antonio, TX

It's a little expensive, but I guess it's worth it in the long run. I'm satisfied with everything the way they did things. It went very smooth and very fast.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Elliot! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Amy San Antonio, TX

It's pretty quick. The only issue was I found a lot of the bolts that they used as secure the solar panels to the framework on the ground afterwards. It's a good quality product.

2 years ago

Reply from Pure Energy

Thank you for your positive feedback, Amy! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Esmeralda Donna, TX

They were very detailed. Every time I asked to speak to a supervisor, they refused to give me the name. They tell me they're the supervisor. It took a long time. It took like 3 months, maybe 4 months for everything to be complete. It was horrible, to be honest.

2 years ago

Reply from Pure Energy

Thank you for your positive feedback, Esmeralda! Please reach out to us at 833-YES-PURE to speak to a supervisor. We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Danny Leonard

When we initially met with the pure Energy person, we were somewhat aggressive to him due to prior meetings with other. I am extremely happy that we listened. We asked many difficult questions and they were answered promptly. The workers showed professionalism and knowledge of their product.

9 months ago

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Verified Customer

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K N

Installation was seamless and easy. Staff are very easy to deal with. However I am not seeing the expected savings from solar and still paying about 25% of my previous monthly energy bill so the cost savings is not there and likely not worth it at the moment.

10 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, K N. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your name?

Jun. 20th, 2024

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Verified Customer

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Darla Madrid

The people are so nice and relatable, very patient too. We had a lot of questions before getting solar panels and they were able to walk us through the options and our concerns. They’re also always available still if we have questions! It doesn’t take long at all to get ahold of someone.

11 months ago

Reply from Pure Energy

Hi, Darla Madrid. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Ignacio Dicun

Amazing and fast service. Amanda did a great job explaining everything. The installation was way quicker than what estimation time was. So far first month have produced double the electricity we normally used. Very exciting!!

11 months ago

Reply from Pure Energy

Hi, Ignacio Dicun. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Mary Tynan

I have had Solar panels since last August - my electric bill has been extremely lower compared to last year - my last bill was $ 84 - prior to my 2023 bill for $$289 I was unsure at first about going solar but I do believe that it was the best decision I ever made

11 months ago

Reply from Pure Energy

Hi, Mary Tynan. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Denise Guillory

1 year ago

Reply from Pure Energy

Hi, Denise Guillory. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Steven Curran Boerne, TX

Pure Energy was a pleasure to work with throughout the whole process of buying and installing solar . Their sales and technical staff are very attentive and knowledgeable. All my design and technical questions were answered promptly. It’s refreshing to receive this level of service. I was also impressed by how complete the design package was . We got the required HOA and city permits in a timely manner. Pure energy handled all of it The whole process was 45 days from acceptance to installation . I give Pure Energy my highest recommendation

1 year ago

Reply from Pure Energy

Hi, Steven Curran. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Skip Dallas, TX

I liked the idea of the solar panels as alternate supply of energy. Saving approx 80%+ on my electric bill is a definite plus. I do not like the fact that even with the panels We are still subject to outages during the day unless we have a battery or generator backup source. This I do not understand. The panels do not stop producing so why should I have outages during the day.

1 year ago

Reply from Pure Energy

Hi, Skip. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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John Jordan Moss Point, MS

The system itself is great. Everything is working properly and it usually generates more electricity than we need. Pure Energy updated our electrical outside and did an awesome job. The problem we have at this point is more with the electric company. We are sending back a ton of energy to the grid but still being charged for usage, even though we also have a battery. It costs $20 a month for their meter so at the end of this year we will see how cost effective it would be to enroll in net metering. Our salesman, Eric Oester explained that before we purchased the system, we just did not realize what the impact would be until we actually saw it in action. Sometimes when the battery is charging the system still sends energy back to the grid but the battery charges fairly quickly. Overall, we feel it is a good investment and we have no regrets!!

1 year ago

Reply from Pure Energy

Hi, John Jordan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

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Verified Customer

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Linda Çarter Midlothian, TX

Pure Energy is the best company I have ever worked with. Installing solar system is a very big project from the time of sale to completed installation. They took care of all of the approvals required from city, HOA (if you have one), financing and installation . The project team had a seamless transition from one section to another. This project was very well planned and executed!

1 year ago Edited May 15, 2023

Reply from Pure Energy

Hi, Linda Çarter. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Nicole Balderas Lubbock, TX

Pure Energy goes above and beyond for their customers. I’ve had my solar system for almost 4 years and I can’t even imagine paying for electricity. I pay in a year what some people pay in a month with the Texas heat. My bill typically runs about $30-$40 a month. The sales process to installation was one of the easiest things I’ve done. I would recommend Pure Energy to anyone.

2 years ago

Reply from Pure Energy

Hi, Nicole Balderas. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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John S Katy, TX

PURE ENERGY has been great throughout whole process. The best part about it was that I was notified throughout the whole process. I love that they are local and a true in-house solar company. I did a bunch of research on a ton of solar companies. Other companies don’t even come close to what PURE offers. Better warranties and panels and especially customer service! I would highly recommend them. They definitely take care of the customers and families.

2 years ago

Reply from Pure Energy

Hi, John S. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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McKay Erickson Flower Mound, TX

Very happy with Pure Energy! They make it so simple to understand. Why rent your power when you can own it? Very professional looking installs compared to others out there. We love that they are local to Texas and do everything in house. No calls from over over seas. Happy with their customer service and how promptly they respond. Will recommend to everyone!

2 years ago

Reply from Pure Energy

Hi, McKay Erickson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Verified Customer

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bfeltenb

Did what they said. Paid what they said. were timely and polite,

4 months ago

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Carla Cooper-Hicks

I love my Solar Panels. I began the process September 2021 and we all were in the Covid era so it took 4 months to finish until the 17 panels were installed & my electric company could inspect & turn the power in Jan 2022. My bill is about 60% to 30% less when I didn’t have the panels. It depends on the amount of cloudy/rainy days, naturally. but us amazing!

11 months ago Edited April 11, 2024

Reply from Pure Energy

Hi, Carla Cooper-Hicks. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Ed von Dran

Pure energy is pure trouble! As a cash customer i was treated poorly! I paid my 20% cash down payment in May 2024. It took 3 weeks to get the plans approved. Once we were approved by the city, the team installed the panels and we paid the next 70%, so now we are 90% paid and not a KW generated. Unfortunately, management didn't listen to the electrician thinking he could hot wire our system which already included 10KW solar and a 22KV Generac. The electrician and myself as a professional engineer, concurred it was too dangerous to "hot wire" this system. This is where we began to lose traction. It took another 2 weeks to get a shut down scheduled. Finally, after a long wait, we had to seek alternative accommodations for a day while the power was off. The next item was inspection. Another week plus to get this scheduled... and guess what Pure "slow chaos" Energy wanted their last 10%. Still not a single KW generated and would be another week and a half to get the system commissioned. It doesn't end there. I insisted i wouldn't make final payment until the system was commissioned and operating. In the meantime, I inspected the system myself as a professional engineer and turned it on shielding the monitoring antenna with aluminum foil. The saga continues! The commissioning appointment occurred the day after departed on vacation, the 23rd of July. After the commissioning, the Pure "conceited" Energy representative Ron, left the system in the off position, steeling 11 days production from my electrical bill. I am still not signed into Solar Edge, the performance monitoring system, because it appears Pure "BS" Energy has not authorized or sponsored our access. Buyer beware. Personally, I wouldn't trust this company to walk my dog! Pure energy

8 months ago

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Verified Customer

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Lisa

I would give this company zero stars if I could. They walked us through our past two years of energy bills, showed us how buying solar panels would cut our monthly costs to virtually nothing, and assuring us the $176/month solar bill would be all or almost all we would pay. I asked if our energy company would work within these parameters; I was told they absolutely would. It was all a lie. We pay all but about $30-$40 a month less on electricity plus the panel fee. I am currently searching for an attorney to help with this issue.

1 year ago Edited April 22, 2024

Reply from Pure Energy

Hello Lisa. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please reach out so we can take a look at the system?

Jun. 20th, 2024

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Verified Customer

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K9CareLBK

It was an easy process to get set up and installed. And man oh man am I glad to be paying almost $400 less than I was just being on LP&L

1 year ago

Reply from Pure Energy

Hi, K9CareLBK. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 14th, 2023

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Verified Customer

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Brad Birdsong Lubbock, TX

Very good service. Our solar panels and battery system work as promised. I would recommend. Electric bill was $29 last month. Boom!

1 year ago

Reply from Pure Energy

Hi, Brad Birdsong. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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kerry bailey (dysfunctional fate) Miami, FL

We are not told that we still need to rely on the grid. If the grid power goes out our solar is useless to us. I requested a battery and it took months for them to even tell me if they provide them or not.

1 year ago

Reply from Pure Energy

Hello kerry bailey (dysfunctional fate). Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 17th, 2023

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Verified Customer

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Mark Lubbock, TX

They were always there to answer any questions I had. Things were very smooth. We've only had it six months, but I haven't had any problems at all.

1 year ago

Reply from Pure Energy

Hi, Mark. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jasmine Ennis, TX

So far the equipment hasn't given us any issues. We've had hail and a lot of storms and it's still in good condition. Installation was smooth. They notified me that they were here and it was just a smooth process.

1 year ago

Reply from Pure Energy

Hi, Jasmine. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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William Colorado Springs, CO

They came out and measured and then they came back out and and placed the supports and then they came back again and placed the the solar panels.

1 year ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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