Pure Energy: Read 364 User Reviews From Real Homeowners

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Verified Customer

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Mark Lubbock, TX

They were always there to answer any questions I had. Things were very smooth. We've only had it six months, but I haven't had any problems at all.

1 year ago

Reply from Pure Energy

Hi, Mark. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jasmine Ennis, TX

So far the equipment hasn't given us any issues. We've had hail and a lot of storms and it's still in good condition. Installation was smooth. They notified me that they were here and it was just a smooth process.

1 year ago

Reply from Pure Energy

Hi, Jasmine. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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William Colorado Springs, CO

They came out and measured and then they came back out and and placed the supports and then they came back again and placed the the solar panels.

1 year ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Tsung- Che Houston, TX

I wish I considered was a cloud coverage in the city prior to getting solar panels. Install was pretty quick and smooth.

1 year ago

Reply from Pure Energy

Hi, Tsung- Che. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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MB Kluth Ponder, TX

The follow through was the most important to me. It wasn't just a sales call then dropped. I got calls and updates throughout the process.

1 year ago

Reply from Pure Energy

Hi, MB Kluth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Sabino J Padron San Antonio, TX

If I could, i would give them NO STARS! I have 32 solar panels due to our high usage of electricity with a hefty solar loan amount and i still have to pay city electricity company for energy consumption. And if that's not enough horror, now I'm being told that we need to be "FRUGAL" with our electricity usage during certain times of the day when we live in a state with plenty of sunlight!! Save your money, solar is a rip off!!

1 year ago

Reply from Pure Energy

Hello Sabino J Padron. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 12th, 2022

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Verified Customer

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Matthews Thomas San Antonio, TX

Company not very helpful. Asked about tax deductions would not assist or discuss. Took longer to hook to CPS; hooked up in later part of bill cycle did not reimburse for not hooking up panels for that month.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthews Thomas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Have you reached out to us to let us know about this yet?

Dec. 6th, 2022

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Verified Customer

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Hellion Knight Lancaster, TX

I gave the shown rating because I was told I would only have one bill for solar and I am now paying 2 bills plus the total amount is almost the same as what I was paying. Also, I was promised that I would received a $1,500.00 for switching over to solar and I have yet to receive my switching fee.

1 year ago

Reply from Pure Energy

Hello Hellion Knight. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Kenneth Waco, TX

They were supposed to tell me about how the website works, they didn't and the guy was supposed to show me where the switch controls were, he didn't. I'm not happy with them at all.

1 year ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Daniel Temple, TX

They came over and installed it within 5 to 6 hours. Customer service is very helpful. There was at least just one time where it wasn't.

1 year ago

Reply from Pure Energy

Hi, Daniel. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Maria E Corpus Christi, TX

The customer service is terrible. When I have an issue, I call them, they translate with the other person I've given my concern and I don't get any response. I have to call every other week, so I'm not happy with the customer service.

1 year ago

Reply from Pure Energy

Hi, Maria E. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Adrian Waco, TX

It looks good. We just got installed, but it all looks pretty legit. Installation went very smooth and fast and efficiently.

1 year ago

Reply from Pure Energy

Hi, Adrian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jill Corpus Christi, TX

The installation was okay, but getting information about what the next steps were after they installed was very poor. I had to keep calling the company to find out what were the next steps, how much longer was it going to be. I had to call them multiple times.

1 year ago

Reply from Pure Energy

Hi, Jill. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Ronald

Very professional, very prompt, just really good people. It was easy, painless, other than trying to get the local building permit final approval.

1 year ago

Reply from Pure Energy

Hi, Ronald. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Willie

I felt like they didn't communicate well with us. I had too many different answers from too many different people. The installation seemed to go well. There was some damage with some sheetrock in the ceiling, but they repaired that and a light that we had on the side of our home but we didn't realize it was broken until after they had finished. We only had the unit on our roof for 2 months and one of the converters had went down. It took roughly a month before they reinstalled and the unit was back up so I ended up having to pay the electrical bill and the solar bill at the same time.

1 year ago

Reply from Pure Energy

Hi, Willie. Your feedback is highly appreciated. Thank you so much for the review! Can you provide your last name so we can reach out to you?

Dec. 6th, 2022

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Verified Customer

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Dale Jacksboro, TX

Since it's been installed, my electric bill has gone up to $144 plus a month. They need to listen to their customers when their customers is giving them instructions about the electrical problems on their house.

2 years ago

Reply from Pure Energy

Thank you for the reply Dale. Feel free to reach back out to us so we can rectify this issue. We will be more than happy to look at your production vs the usage. Please call 1-833- YES-PURE

Nov. 22nd, 2022

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Verified Customer

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Anonymous Waco, TX

Everything went well. I was told that I was supposed to be getting an app where I can see my solar panels from my phone and nobody went over that with me.

2 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us! Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Klifford Waco, TX

I'm very happy with the way things went, the process. They're doing a great job really. Everything's been working good. Seems high quality.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Klifford! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Mike Waxahachie, TX

Quick, clean, crews kept us informed of status. Too soon to estimate monetary savings. Our current energy supplier may have minimums, etc. In November (our 1st full month) we produced 450 kWh, Nov2022 used 497 kWh & Just Energy bill was $68.56 Haven’t recd 11/2023 bill yet

11 months ago

Reply from Pure Energy

Hi, Mike. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Ronald Moore

The team of guys that installed our solar system was very professional and nice. They were in and out, it didn’t take long at all. Love our electric bill now, we don’t have one except for fees and staying hooked up to the grid. They hooked up our generator for us to cool. We will always have electricity now.

1 year ago

Reply from Pure Energy

Hi, Ronald Moore. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Paul Rogerson

Good discussion with the sales guy, and a good plan on where to install for best coverage. Install was quick and clean. They handled all the interaction with the Energy company too. Solar panels are behaving exactly as promised and the app to monitor them works well.

1 year ago

Reply from Pure Energy

Hi, Paul Rogerson. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Maricela Mazuca San Antonio, TX

Update: They finally called and came by to fix the problem. I was getting pretty tired of 80-82 degrees inside the house: Original: Not happy at all. Since they installed the new breaker box we have had no power to our outside AC unit. Called on Friday and Saturday and nothing. Apparently no one works on weekends. We’re on day 5 and still they have not fixed the problem. It’s not an AC problem as I had it looked at. CPS said the breaker box was not their problem to call the solar company. Finally they sent an electrician yesterday and they did nothing. They said they were coming back today and yet no one has made it here. No one. Not one phone call to give us an update either. If this was their house I’m sure that they wouldn’t be too happy about it. I’m so frustrated with this company and we still don’t even have our solar panels.

1 year ago Edited October 12, 2023

Reply from Pure Energy

Hi, Maricela Mazuca. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Jun. 20th, 2024

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Shelly Calvert Houston, TX

The absolute best man Antone (??) did an excellent job of explaining everything when we met with him. The communication between each phase was right on target. It’s been a seemless process. We are waiting for final inspection and then go live. Excited!!!

1 year ago

Reply from Pure Energy

Hi, Shelly Calvert. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Brittney Payne Georgetown, TX

PURE Energy is the way to go! We are so grateful for their service and support. With everything in house and no contractors, the process was quick, smooth and easy. They stood by their word and delivered exactly what we asked for. Definitely recommend!!

1 year ago

Reply from Pure Energy

Hi, Brittney Payne. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Lisa Lun Spring, TX

Pure Energy makes the entire process of installing and connecting solar panels so easy. The office and company are local. Warranty period is outstanding and passes to new owners. Office staff are constantly in contact and sending updates. Install crew professional and capable. The whole process took only a month!

1 year ago

Reply from Pure Energy

Hi, Lisa Lun. Your feedback is highly appreciated. Thank you so much for the review!

Jul. 21st, 2023

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David Boerne, TX

The installation technicians were efficient and knowledgeable, which made that aspect of the process very good. The customer service and communication were lacking. Although Pure Energy provides a tracking portal, there were several months with no update, even after directly contacting the company. The final portion of the installation process was also fraught with poor communication about the timing of completion and the requirements for final payment. The system was been working well since installation and approval to operate, the SolarEdge monitoring is solid. The customer service and communication needs improvement to match the quality of the technical work.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name so we can reach out?

Jun. 21st, 2023

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Cassidy Phan Seagoville, TX

I lovethe hardware side of this. The installation team was great. My major issue is, I didn't get the tax return I was told i would get. I wish it was more clear as to what I was supposed to do with my taxes. I was waiting for a tax form till one day I just tried contacting mosaic. They told me i needed to talk to turbo tax. So I amended my taxes and the government says I'm only getting 3,000 not the 8,000 I was told i would get. Now I can't keep my monthly cost down. If you guys want us to use our return on our loan then you should make sure we have all the resources we need or at least inform us on how to file the taxes. If I was supposed to get 8,000 then clearly I did something wrong.

1 year ago

Reply from Pure Energy

Hello Cassidy Phan. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 7th, 2023

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TRACIE RODA

We were one of the first in this area to use Pure Energy and there were a few hiccups but the service and install guys were great. The electrician Greg was phenomenal and always available. We have had no issues with the solar thus far.

1 year ago

Reply from Pure Energy

Hi, TRACIE RODA. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 1st, 2023

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Verified Customer

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Ken Thompson San Antonio, TX

Pure Energy provided great customer service throughout the entire contracting, install, and activation process. They are extremely responsive and willing to answer all questions you may have about the benefits and cost of owning solar.

1 year ago

Reply from Pure Energy

Hi, Ken Thompson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Verified Customer

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Texas SWA Lubbock, TX

The process from the beginning felt easy and was sold as exactly what we were looking for. The salesman in my living said all the right things, and made it sound too good to be true. The problem was, as soon as the salesman left my home after we agreed, that is when it felt like the "Service" ended. It took months to get the panels installed due to back orders, which pushed our tax credit back an entire year. I have yet to see any benefit on my power bill. I reached out and they asked if i had changed my bill. I was unaware i needed to do that. I have since changed my power plan, but i am still yet to see any discount on my bill. I hope and pray it is coming. I was told one thing during the agreement, but a lot of steps were left out post agreement. I hope the cost savings and such are coming, but I have yet to see it :( I have had the panels on my house and supposedly working for 4 months but currently i just have another loan payment.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Texas SWA. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your name so we can reach you?

May. 10th, 2023

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Verified Customer

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William McKinney, TX

The install was fast and efficient. The system is now producing energy. My electric bill was $17 for the first month with the system and $26 the second. I will watch it for the summer months. I just hope the panels do not degrade over time!

1 year ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Jorge and Michelle W. Austin, TX

Did a lot of research when it came down to solar. Warranties, equipment and price were the best with Pure. It took 2 months to get installed but this timeline was communicated to me at time of sale. Saw saving our first month once it was up and running.

1 year ago

Reply from Pure Energy

Hi, Jorge and Michelle W.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Daryl Woodend Leander, TX

Had Pure install my house last year and it went better than I was expecting. The county took awhile to approve permits but once they were good, we got installed and connected in the next month. Reduced my bill by about $30/month the first year looks like it will reduce it about $60-$75 this year since AE is raising their rates.

1 year ago

Reply from Pure Energy

Hi, Daryl Woodend. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 5th, 2023

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Linda Beyer Euless, TX

My sales rep was very communicative with me when I had questions. Install went great, they cleaned up after themselves. Called into customer service to get my app set up and it’s fun to see the panels producing. I’m glad I went with Pure Energy and highly recommend them!

1 year ago

Reply from Pure Energy

Hi, Linda Beyer. Your feedback is highly appreciated. Thank you so much for the review!

Feb. 3rd, 2023

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Verified Customer

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peggy0sue

Customer Support is great and responsive. Installers were professional and knowledgeable. Would recommend.

5 months ago

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Verified Customer

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Yarnell Shipman

Proud to say it was a smooth process just waiting for my first utility bill I'm so excited! Amanda was very helpful during the process.

5 months ago

Reply from Pure Energy

Hi, Yarnell Shipman. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Shania Hayes

Frank, Nicole, and Megan were all all extremely helpful and kind. This process was very easy with them and everyone else who assisted along the way.

7 months ago

Reply from Pure Energy

Hi, Shania Hayes. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Vivian Young

The sales rep Ari was very pleasant to work with and explained everything to us. The installers were very friendly and quick.

7 months ago

Reply from Pure Energy

Hi, Vivian Young. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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John Eads

The solar process with pure energy was very easy. Every step of the process was explained and outlined. I highly recommend Pure Energy!

7 months ago

Reply from Pure Energy

Hi, John Eads. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Johnie Texas City, TX

1 year ago

Reply from Pure Energy

Hi, Johnie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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KIm Rowell Hale Center, TX

I love having being able to cut electricity costs, but I wish all areas used the "buy-back" plans as was stated in my contract.

1 year ago Edited May 17, 2023

Reply from Pure Energy

Hi, KIm Rowell. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Verified Customer

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Ruben Fort Worth, TX

I'm still waiting for my inspection. Installation was smooth. Every time I call them they they answer my questions and they resolve the problem.

1 year ago

Reply from Pure Energy

Hi, Ruben. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ryan Denton, TX

Installation was quick and easy. Everything looks good and professional. It took a while to get things processed and turned on.

1 year ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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John San Antonio, TX

They offered a savings on electric bill. I am very disappointed because I had only one bill before. Now I have two bills of equal or more money I have to pay. I will not suggest it to anyone or refer any of my friends to install the solar equipment around their house.

1 year ago

Reply from Pure Energy

Hello John. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide your last name?

Apr. 21st, 2023

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Verified Customer

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Yvonne San Antonio, TX

The installation itself went smoothly. There were many delays, but I'm not sure if they were connected to the weather or the actual company.

1 year ago

Reply from Pure Energy

Hi, Yvonne. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Michael Boucher Lindale, TX

Was told wouldn't have electricity bill but it still remains at around 160 dollars monthly. Plus 225 for panels. So my bill doulbed and no savings to show just another 200 dollar bill.

1 year ago

Reply from Pure Energy

Hi, Michael Boucher. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Verified Customer

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Jakob Villarreal San Antonio, TX

Great customer service. They were extremely helpful and understanding during during my system outage period.

1 year ago

Reply from Pure Energy

Hi, Jakob Villarreal. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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JoAnn Hughes Mexia, TX

Salesmen are trained to get the sale. They are a smooth organized company. Hopefully they deliver the quality they promised.

1 year ago

Reply from Pure Energy

Hi, JoAnn Hughes. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Alyson Brooke Cunningham Tomball, TX

There has not been a lot of communication. My husband and I have to call multiple times to be able to speak to someone about our concerns. So far our experience has not matched up with what we were told when we signed up with Pure. That coupled with the timeline and the lack of communication has both my husband and I frustrated.

1 year ago

Reply from Pure Energy

Hello Alyson Brooke Cunningham. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Chris N Begneaud Ingleside, TX

They promised a tax return we never got. Our system isnt providing the amount of energy they said it would. Our electricity bill and the loan have doubled what we were paying without them. The transister keeps going out. The company is a liar and said nothing was wrong, their own installer said thats not true.

1 year ago

Reply from Pure Energy

Hello Chris N Begneaud. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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