Pure Energy: Read 386 User Reviews From Real Homeowners

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Verified Customer

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Jill Corpus Christi, TX

The installation was okay, but getting information about what the next steps were after they installed was very poor. I had to keep calling the company to find out what were the next steps, how much longer was it going to be. I had to call them multiple times.

3 years ago

Reply from Pure Energy

Hi, Jill. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Ronald

Very professional, very prompt, just really good people. It was easy, painless, other than trying to get the local building permit final approval.

3 years ago

Reply from Pure Energy

Hi, Ronald. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Willie

I felt like they didn't communicate well with us. I had too many different answers from too many different people. The installation seemed to go well. There was some damage with some sheetrock in the ceiling, but they repaired that and a light that we had on the side of our home but we didn't realize it was broken until after they had finished. We only had the unit on our roof for 2 months and one of the converters had went down. It took roughly a month before they reinstalled and the unit was back up so I ended up having to pay the electrical bill and the solar bill at the same time.

3 years ago

Reply from Pure Energy

Hi, Willie. Your feedback is highly appreciated. Thank you so much for the review! Can you provide your last name so we can reach out to you?

Dec. 6th, 2022

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Verified Customer

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Dale Jacksboro, TX

Since it's been installed, my electric bill has gone up to $144 plus a month. They need to listen to their customers when their customers is giving them instructions about the electrical problems on their house.

3 years ago

Reply from Pure Energy

Thank you for the reply Dale. Feel free to reach back out to us so we can rectify this issue. We will be more than happy to look at your production vs the usage. Please call 1-833- YES-PURE

Nov. 22nd, 2022

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Verified Customer

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Anonymous Waco, TX

Everything went well. I was told that I was supposed to be getting an app where I can see my solar panels from my phone and nobody went over that with me.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us! Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Klifford Waco, TX

I'm very happy with the way things went, the process. They're doing a great job really. Everything's been working good. Seems high quality.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Klifford! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Marlon Uruquhart

Very pleased with Pure Energy in Arlington, Texas! McKay was great to work with! Value, performance and customer service have been phenomenal. Replaced our electric bill with a much lower solar payment that stays the same each month.

1 year ago

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Verified Customer

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YeshuaLife Org

They were straight to the point. They genuinely seemed to want us to only purchase what made sense for our home and usage. Veteran-friendly and professional. The technicians were fast and skilled. It was a very good experience overall.

1 year ago

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Verified Customer

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April H Meeker

From the initial purchase to the install date was awesome, the company stays in touch with you for every step of the way. We live in an HOA community and they kept us in formed step by step. All the staff are friendly, professional, very informative and respectful. Best customer service we have experienced by far.

1 year ago

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Verified Customer

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Danny Leonard

When we initially met with the pure Energy person, we were somewhat aggressive to him due to prior meetings with other. I am extremely happy that we listened. We asked many difficult questions and they were answered promptly. The workers showed professionalism and knowledge of their product.

1 year ago

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Verified Customer

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K N

Installation was seamless and easy. Staff are very easy to deal with. However I am not seeing the expected savings from solar and still paying about 25% of my previous monthly energy bill so the cost savings is not there and likely not worth it at the moment.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, K N. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your name?

Jun. 20th, 2024

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Verified Customer

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Darla Madrid

The people are so nice and relatable, very patient too. We had a lot of questions before getting solar panels and they were able to walk us through the options and our concerns. They’re also always available still if we have questions! It doesn’t take long at all to get ahold of someone.

1 year ago

Reply from Pure Energy

Hi, Darla Madrid. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Ignacio Dicun

Amazing and fast service. Amanda did a great job explaining everything. The installation was way quicker than what estimation time was. So far first month have produced double the electricity we normally used. Very exciting!!

1 year ago

Reply from Pure Energy

Hi, Ignacio Dicun. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Mary Tynan

I have had Solar panels since last August - my electric bill has been extremely lower compared to last year - my last bill was $ 84 - prior to my 2023 bill for $$289 I was unsure at first about going solar but I do believe that it was the best decision I ever made

1 year ago

Reply from Pure Energy

Hi, Mary Tynan. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Alex J.

From meeting Mosiah and having the installation was great all around. Very thorough and professional and the installation was finished within the same day. Thanks again to Mosiah and Megan as well for the great communication on everything.

1 year ago

Reply from Pure Energy

Hi, Alex J.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Chris Tatum San Antonio, TX

We're do I start? Well I guess I should start with the most important aspects, which would be the pocket book. Before the solar was installed I was paying the electric company over 200.00 dollars a month , sometimes it would be over 300.00 a month. Now I can get a bill from 40.00 to a little over a 100.00 depending on the season.

1 year ago

Reply from Pure Energy

Hi, Chris Tatum. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Joe Gonzalez Little Rock, AR

I liked the information and presentation of information. The team was able to set up all the panels and wiring the same day. The communication between everyone and us was great. Would happily recommend Pure energy for anyone interested in solar energy

1 year ago

Reply from Pure Energy

Hi, Joe Gonzalez. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Joe Duke Lubbock, TX

From start to finish Pure Energy exceeded our expectations guiding us professionally with repect and concern for our well-being. Who could really ask for more? I would highly recommend Pure Energy - they made a very positive difference in our lives.

2 years ago

Reply from Pure Energy

Hi, Joe Duke. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Ronald Moore

The team of guys that installed our solar system was very professional and nice. They were in and out, it didn’t take long at all. Love our electric bill now, we don’t have one except for fees and staying hooked up to the grid. They hooked up our generator for us to cool. We will always have electricity now.

2 years ago

Reply from Pure Energy

Hi, Ronald Moore. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Paul Rogerson

Good discussion with the sales guy, and a good plan on where to install for best coverage. Install was quick and clean. They handled all the interaction with the Energy company too. Solar panels are behaving exactly as promised and the app to monitor them works well.

2 years ago

Reply from Pure Energy

Hi, Paul Rogerson. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Maricela Mazuca San Antonio, TX

Update: They finally called and came by to fix the problem. I was getting pretty tired of 80-82 degrees inside the house: Original: Not happy at all. Since they installed the new breaker box we have had no power to our outside AC unit. Called on Friday and Saturday and nothing. Apparently no one works on weekends. We’re on day 5 and still they have not fixed the problem. It’s not an AC problem as I had it looked at. CPS said the breaker box was not their problem to call the solar company. Finally they sent an electrician yesterday and they did nothing. They said they were coming back today and yet no one has made it here. No one. Not one phone call to give us an update either. If this was their house I’m sure that they wouldn’t be too happy about it. I’m so frustrated with this company and we still don’t even have our solar panels.

2 years ago Edited October 12, 2023

Reply from Pure Energy

Hi, Maricela Mazuca. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Jun. 20th, 2024

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Shelly Calvert Houston, TX

The absolute best man Antone (??) did an excellent job of explaining everything when we met with him. The communication between each phase was right on target. It’s been a seemless process. We are waiting for final inspection and then go live. Excited!!!

2 years ago

Reply from Pure Energy

Hi, Shelly Calvert. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Brittney Payne Georgetown, TX

PURE Energy is the way to go! We are so grateful for their service and support. With everything in house and no contractors, the process was quick, smooth and easy. They stood by their word and delivered exactly what we asked for. Definitely recommend!!

2 years ago

Reply from Pure Energy

Hi, Brittney Payne. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Lisa Lun Spring, TX

Pure Energy makes the entire process of installing and connecting solar panels so easy. The office and company are local. Warranty period is outstanding and passes to new owners. Office staff are constantly in contact and sending updates. Install crew professional and capable. The whole process took only a month!

2 years ago

Reply from Pure Energy

Hi, Lisa Lun. Your feedback is highly appreciated. Thank you so much for the review!

Jul. 21st, 2023

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David Boerne, TX

The installation technicians were efficient and knowledgeable, which made that aspect of the process very good. The customer service and communication were lacking. Although Pure Energy provides a tracking portal, there were several months with no update, even after directly contacting the company. The final portion of the installation process was also fraught with poor communication about the timing of completion and the requirements for final payment. The system was been working well since installation and approval to operate, the SolarEdge monitoring is solid. The customer service and communication needs improvement to match the quality of the technical work.

2 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name so we can reach out?

Jun. 21st, 2023

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Cassidy Phan Seagoville, TX

I lovethe hardware side of this. The installation team was great. My major issue is, I didn't get the tax return I was told i would get. I wish it was more clear as to what I was supposed to do with my taxes. I was waiting for a tax form till one day I just tried contacting mosaic. They told me i needed to talk to turbo tax. So I amended my taxes and the government says I'm only getting 3,000 not the 8,000 I was told i would get. Now I can't keep my monthly cost down. If you guys want us to use our return on our loan then you should make sure we have all the resources we need or at least inform us on how to file the taxes. If I was supposed to get 8,000 then clearly I did something wrong.

2 years ago

Reply from Pure Energy

Hello Cassidy Phan. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 7th, 2023

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TRACIE RODA

We were one of the first in this area to use Pure Energy and there were a few hiccups but the service and install guys were great. The electrician Greg was phenomenal and always available. We have had no issues with the solar thus far.

2 years ago

Reply from Pure Energy

Hi, TRACIE RODA. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 1st, 2023

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Verified Customer

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Ken Thompson San Antonio, TX

Pure Energy provided great customer service throughout the entire contracting, install, and activation process. They are extremely responsive and willing to answer all questions you may have about the benefits and cost of owning solar.

2 years ago

Reply from Pure Energy

Hi, Ken Thompson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Verified Customer

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Texas SWA Lubbock, TX

The process from the beginning felt easy and was sold as exactly what we were looking for. The salesman in my living said all the right things, and made it sound too good to be true. The problem was, as soon as the salesman left my home after we agreed, that is when it felt like the "Service" ended. It took months to get the panels installed due to back orders, which pushed our tax credit back an entire year. I have yet to see any benefit on my power bill. I reached out and they asked if i had changed my bill. I was unaware i needed to do that. I have since changed my power plan, but i am still yet to see any discount on my bill. I hope and pray it is coming. I was told one thing during the agreement, but a lot of steps were left out post agreement. I hope the cost savings and such are coming, but I have yet to see it :( I have had the panels on my house and supposedly working for 4 months but currently i just have another loan payment.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Texas SWA. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your name so we can reach you?

May. 10th, 2023

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Verified Customer

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William McKinney, TX

The install was fast and efficient. The system is now producing energy. My electric bill was $17 for the first month with the system and $26 the second. I will watch it for the summer months. I just hope the panels do not degrade over time!

2 years ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Jorge and Michelle W. Austin, TX

Did a lot of research when it came down to solar. Warranties, equipment and price were the best with Pure. It took 2 months to get installed but this timeline was communicated to me at time of sale. Saw saving our first month once it was up and running.

2 years ago

Reply from Pure Energy

Hi, Jorge and Michelle W.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Daryl Woodend Leander, TX

Had Pure install my house last year and it went better than I was expecting. The county took awhile to approve permits but once they were good, we got installed and connected in the next month. Reduced my bill by about $30/month the first year looks like it will reduce it about $60-$75 this year since AE is raising their rates.

2 years ago

Reply from Pure Energy

Hi, Daryl Woodend. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 5th, 2023

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Linda Beyer Euless, TX

My sales rep was very communicative with me when I had questions. Install went great, they cleaned up after themselves. Called into customer service to get my app set up and it’s fun to see the panels producing. I’m glad I went with Pure Energy and highly recommend them!

2 years ago

Reply from Pure Energy

Hi, Linda Beyer. Your feedback is highly appreciated. Thank you so much for the review!

Feb. 3rd, 2023

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Verified Customer

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Gloria Vasquez

This change that I made to my home has been a good one for me.

8 months ago

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Carla Cooper-Hicks

I love my Solar Panels. I began the process September 2021 and we all were in the Covid era so it took 4 months to finish until the 17 panels were installed & my electric company could inspect & turn the power in Jan 2022. My bill is about 60% to 30% less when I didn’t have the panels. It depends on the amount of cloudy/rainy days, naturally. but us amazing!

1 year ago Edited April 11, 2024

Reply from Pure Energy

Hi, Carla Cooper-Hicks. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Matthew Staples

Waiting for inspection to complete, but so far install went well and customer service has been good

9 months ago

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Verified Customer

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Johnie Texas City, TX

2 years ago

Reply from Pure Energy

Hi, Johnie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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KIm Rowell Hale Center, TX

I love having being able to cut electricity costs, but I wish all areas used the "buy-back" plans as was stated in my contract.

2 years ago Edited May 17, 2023

Reply from Pure Energy

Hi, KIm Rowell. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Verified Customer

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Ruben Fort Worth, TX

I'm still waiting for my inspection. Installation was smooth. Every time I call them they they answer my questions and they resolve the problem.

2 years ago

Reply from Pure Energy

Hi, Ruben. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ryan Denton, TX

Installation was quick and easy. Everything looks good and professional. It took a while to get things processed and turned on.

2 years ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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John San Antonio, TX

They offered a savings on electric bill. I am very disappointed because I had only one bill before. Now I have two bills of equal or more money I have to pay. I will not suggest it to anyone or refer any of my friends to install the solar equipment around their house.

2 years ago

Reply from Pure Energy

Hello John. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide your last name?

Apr. 21st, 2023

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Verified Customer

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Yvonne San Antonio, TX

The installation itself went smoothly. There were many delays, but I'm not sure if they were connected to the weather or the actual company.

2 years ago

Reply from Pure Energy

Hi, Yvonne. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Michael Boucher Lindale, TX

Was told wouldn't have electricity bill but it still remains at around 160 dollars monthly. Plus 225 for panels. So my bill doulbed and no savings to show just another 200 dollar bill.

3 years ago

Reply from Pure Energy

Hi, Michael Boucher. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Verified Customer

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Jakob Villarreal San Antonio, TX

Great customer service. They were extremely helpful and understanding during during my system outage period.

3 years ago

Reply from Pure Energy

Hi, Jakob Villarreal. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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JoAnn Hughes Mexia, TX

Salesmen are trained to get the sale. They are a smooth organized company. Hopefully they deliver the quality they promised.

3 years ago

Reply from Pure Energy

Hi, JoAnn Hughes. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Alyson Brooke Cunningham Tomball, TX

There has not been a lot of communication. My husband and I have to call multiple times to be able to speak to someone about our concerns. So far our experience has not matched up with what we were told when we signed up with Pure. That coupled with the timeline and the lack of communication has both my husband and I frustrated.

3 years ago

Reply from Pure Energy

Hello Alyson Brooke Cunningham. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Chris N Begneaud Ingleside, TX

They promised a tax return we never got. Our system isnt providing the amount of energy they said it would. Our electricity bill and the loan have doubled what we were paying without them. The transister keeps going out. The company is a liar and said nothing was wrong, their own installer said thats not true.

3 years ago

Reply from Pure Energy

Hello Chris N Begneaud. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Bianca Georgetown, TX

It went really smoothly and on time. I don't have any experience with any other solar panels, but it seems like quality material.

3 years ago

Reply from Pure Energy

Hi, Bianca. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Fernando Mesquite, TX

The installation process was very efficient, the guys arrived with the panels and then they were able to install in one day. I was promised some stuff when I signed with them, and now that I have the panels already installed they haven't delivered.

3 years ago

Reply from Pure Energy

Hi, Fernando. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Rhonda

When I messaged I did get a response, but I was not told the correct information. They need to explain the process correctly to people when they're getting it.

3 years ago

Reply from Pure Energy

Hi, Rhonda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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