Pure Energy: Read 386 User Reviews From Real Homeowners

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Verified Customer

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Edna San Diego, TX

They lied to me, that was not right. He said that he was going to pay itself. I was only going to pay $118 and I only get $95 of light a month, that's what I would get for $120. No more than that. Now I'm gonna have to pay $207.

3 years ago

Reply from Pure Energy

Hi, Edna. Your feedback is highly appreciated. Thank you so much for the review! We do not have your last name to contact you.

Dec. 6th, 2022

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Verified Customer

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Anonymous San Antonio, TX

Every time someone showed up to the house, they explained everything to me, they walked me through it, so I like that.

3 years ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Timothy San Antonio, TX

The installation went fine, they screwed up a little bit, but they did good job. They need to answer their phones when people call them and ask them when they have problems.

3 years ago

Reply from Pure Energy

Thank you for the feed back. We are very happy you are pleased with the install. We have a customer service line that you can reach out to from 9am-9pm CST. The number is 1-833-YES-PURE.

Nov. 22nd, 2022

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Verified Customer

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Chase Lubbock, TX

Heavy duty equipment. No cheap aluminum. They made the process smooth and easy. Kept me informed the whole way through.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Chase! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Jeremy Lubbock, TX

I'm still waiting for my energy bill coming down a little bit more. It was great, very easy. It's very easy to check and keep up with and very low maintenance.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Jeremy. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Matthew Saint Hedwig, TX

I was told I would be able to have the system moved to my new home. I wasn't able to do so. They added on later the fact that the panels need to be paid off before they were they're able to move and that's not what I was promised. Some panels had an issue and they fixed immediately.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Matthew. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Patrick Polk

I liked that I can contact Pure Energy locally. Very respectful of my time and concerns. Installation was within two weeks! Customer service was prompt and courteous. Amazing!

1 year ago

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Verified Customer

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Mariana Rayas

Great people very kind ,reassuring, and efficient. The job was always finished earlier than promised. We were able to get our roof replaced also with them which was an awesome combo. 10/10 would recommend

1 year ago

Reply from Pure Energy

Hi, Mariana Rayas. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Sheri Rand

Our salesman, John, was so helpful & friendly! The install was completely hassle-free & quick! Our electricity was cut by 75% - & our new electric provider is starting the buy-back program!

1 year ago

Reply from Pure Energy

Hi, Sheri Rand. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Sara Briones

They literally took care of everything. The process was super easy and fast. We have local people to deal with and talk to for any needs or questions. We love our panels. Best investment 👌

1 year ago

Reply from Pure Energy

Hi, Sara Briones. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Allan Cabiad

Love the people representing Pure Energy. Megan has been amazing to me with her professionalism. She has made me feel comfortable that I had made the right decision for solar panels

1 year ago

Reply from Pure Energy

Hi, Allan Cabiad. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Joshua Amarillo, TX

Greatly appreciate the hard work and time frame of completion! Extremely polite, honest, and helpful in understanding the process, from the sales rep to the feild workers, and true to their word! P.S. they're affordable

1 year ago

Reply from Pure Energy

Hi, Joshua. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Mike Waxahachie, TX

Quick, clean, crews kept us informed of status. Too soon to estimate monetary savings. Our current energy supplier may have minimums, etc. In November (our 1st full month) we produced 450 kWh, Nov2022 used 497 kWh & Just Energy bill was $68.56 Haven’t recd 11/2023 bill yet

2 years ago

Reply from Pure Energy

Hi, Mike. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Brenda Halpain

Since the installation of PURE ENERGY SOLAR PANELS in July my electric bill has steadily been dropping. My bill this month is $95.89. It use to run $400 to $500 so I feel really blessed this has happened. Thanks Pure Energy.

2 years ago

Reply from Pure Energy

Hi, Brenda Halpain. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Jimmy Edwards Fort Worth, TX

What I like about Pure Energy is 1. They did everything that they said they would do. 2. The reps were knowledgeable. 3. They continued to help after the panels were installed.

2 years ago

Reply from Pure Energy

Hi, Jimmy Edwards. Your feedback is highly appreciated. Thank you so much for the review!

May. 31st, 2023

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Verified Customer

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Steven San Antonio, TX

There were unexpected delays in the process and I had trouble getting hold of anyone to get information. Once the installation started, the installer went above and beyond to complete it. He finished yesterday and I am pleased.

2 years ago

Reply from Pure Energy

Hi, Steven. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Nitin Jain Cedar Park, TX

They are the best solar company that I had provide me quotes for a system. Was so impressed, ended up with a system that is working exceptionally well and was well worth the money.

2 years ago

Reply from Pure Energy

Hi, Nitin Jain. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

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Verified Customer

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Whitney Wilson Temple, TX

Everyone has been friendly and easy to work with. Communication about timelines and projects could be much better. Often, they expected me to drop what I was doing to come home for them when they didn’t schedule with me prior. I did this sometimes only for them to change plans and not tell me.

2 years ago

Reply from Pure Energy

Hi, Whitney Wilson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Verified Customer

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Karen San Antonio, TX

I signed the contract on 07/29/22 and installation was completed in March 2023, that was over 7 months. It was a fairly small job with multiple steps, none of which were scheduled it seemed until I called, when suddenly they were going to be at my house within a few days after I waited weeks to call past the time period previously given me. Also both steps that required outside inspections were failed by Pure Energy-and work had to be redone. All the people I talked to or met from Pure Energy were very nice and I am pleased to have solar energy, but can I recommend Pure Energy to someone else? I don’t think so.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Karen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name?

May. 10th, 2023

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Verified Customer

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johnny pache Fort Worth, TX

They were great at communicating and being informative during the sales process. After installation, communication has been lacking, and always has to be initiated by me. They did everything they said they would as far as installation and incentives, but the system was turned off for almost two weeks and it was only resolved because I called. Time will tell the quality and reliability of it. It was the cheapest of all quotes I got.

2 years ago

Reply from Pure Energy

Hi, johnny pache. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Max Lubbock, TX

They were very informative and thorough in explaining how everything worked with our coop. We just got our first electric bill since installation and it did exactly what it was supposed to do. Wish we had done this sooner!

2 years ago

Reply from Pure Energy

Hi, Max. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 7th, 2023

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Verified Customer

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Jaden Butor

6 months ago Edited June 11, 2025

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Verified Customer

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Ira Brown

Not having a power outage. A low monthly bill.

6 months ago

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Verified Customer

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Kevin Sage

Good customer service and friendly workers

7 months ago

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Verified Customer

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Sharon Bayus

Very efficient and supportive experience. Thank you all!

8 months ago

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Verified Customer

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Christopher San Antonio, TX

Everything was wonderful. The company took care of everything from start to finish.

2 years ago

Reply from Pure Energy

Hi, Christopher. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Verified Customer

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Ashley

We have had the panels on our house for at least 6 months and they have yet to be connected. I feel that if there would be a problem with thw connections that it would have been looked into before installing them

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Ashley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send me your last name please?

Jun. 7th, 2023

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Verified Customer

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Anonymous San Antonio, TX

The communication needed work. They putting the solar panels on the house within a timely manner. There was no communication getting them turned on.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 28th, 2023

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Verified Customer

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Jesus Deer Park, TX

Every time we have any questions, they had the answer for us. And it's a good quality material.

2 years ago

Reply from Pure Energy

Hi, Jesus. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ralph Converse, TX

They still haven't finished. It's been four months. It looks really good. It's clean. They need better communication, I still don't know when they're going to finish my work

2 years ago

Reply from Pure Energy

Hi, Ralph. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Apr. 21st, 2023

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Verified Customer

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John Forney, TX

I am very disappointed because I had only one bill before. Now I have two bills of equal or more money I have to pay. I will not suggest to anyone to install the solar equipment on their house.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, John. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Verified Customer

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Stephen Parker Waxahachie, TX

From sales to installation Pure was great to work with and was clear about the entire process.

2 years ago

Reply from Pure Energy

Hi, Stephen Parker. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Lawrence Hopkins Mansfield, TX

They have been great to work with the entire since the start of the project until the present.

2 years ago

Reply from Pure Energy

Hi, Lawrence Hopkins. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Dave Grise Corpus Christi, TX

They let me know the status of the project, the timeline, and quickly responded to questions I had

3 years ago

Reply from Pure Energy

Hi, Dave Grise. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Todd Shallowater, TX

Very responsive. Great customer service! Install crew showed up on time and did a great job!

3 years ago

Reply from Pure Energy

Hi, Todd. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Chris Knight Corpus Christi, TX

Well to be honest. No one should sell a product without having enough panels to cover 100% of the estimated electrical cost

3 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Chris Knight. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

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Verified Customer

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Terry Mesquite, TX

Office is no good they rewrite my contract added more money and vshone I was sold on mission did not get them long enough switch and bait in my drive way with the workers are in on to with the officework

3 years ago

Reply from Pure Energy

Hello Terry. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Alice Crowley, TX

It went very well. It was a quick and they did the job in no time. It's reassuring.

3 years ago

Reply from Pure Energy

Hi, Alice. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Richard San Antonio, TX

It was pretty fast, the quality was pretty good. They work with me pretty good on behalf of questions I had.

3 years ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Sherri San Antonio, TX

Install was uneventful. No one explained anything to us. Now we have trees that are covering the panels. I still pay a high electricity bill because the person who sold them to us didn't explain it to us.

3 years ago

Reply from Pure Energy

We are sorry to hear this. Most of the time if there are trees covering the roof then it is impossible for the sun light to get to the solar panels. Are you able to trim the trees back?

Nov. 22nd, 2022

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Verified Customer

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Arlis San Antonio, TX

I'm highly satisfied, what they promised is what I got. Excellent. It all went really well.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Arlis! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Ed von Dran

Pure energy is pure trouble! As a cash customer i was treated poorly! I paid my 20% cash down payment in May 2024. It took 3 weeks to get the plans approved. Once we were approved by the city, the team installed the panels and we paid the next 70%, so now we are 90% paid and not a KW generated. Unfortunately, management didn't listen to the electrician thinking he could hot wire our system which already included 10KW solar and a 22KV Generac. The electrician and myself as a professional engineer, concurred it was too dangerous to "hot wire" this system. This is where we began to lose traction. It took another 2 weeks to get a shut down scheduled. Finally, after a long wait, we had to seek alternative accommodations for a day while the power was off. The next item was inspection. Another week plus to get this scheduled... and guess what Pure "slow chaos" Energy wanted their last 10%. Still not a single KW generated and would be another week and a half to get the system commissioned. It doesn't end there. I insisted i wouldn't make final payment until the system was commissioned and operating. In the meantime, I inspected the system myself as a professional engineer and turned it on shielding the monitoring antenna with aluminum foil. The saga continues! The commissioning appointment occurred the day after departed on vacation, the 23rd of July. After the commissioning, the Pure "conceited" Energy representative Ron, left the system in the off position, steeling 11 days production from my electrical bill. I am still not signed into Solar Edge, the performance monitoring system, because it appears Pure "BS" Energy has not authorized or sponsored our access. Buyer beware. Personally, I wouldn't trust this company to walk my dog! Pure energy

1 year ago

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Juan Zapien

Easy to communicate with! I was initially skeptical of the door-to-door sales pitch, but everything just makes sense. I look forward to getting the panels activated.

1 year ago

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Sukie Nemeth Lubbock, TX

Entire process was easy and they walk you through every step. Panels were installed quickly by qualified individuals who left no trace behind. Highly recommend this company.

1 year ago

Reply from Pure Energy

Hi, Sukie Nemeth. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Amy B Houston, TX

On May 6th 2022 we spoke to Chris G. This was a door to door sales situation. Chris laid out how the solar system would operate connected us with financing through Good Leap, He stated that our bill for the panels would be $X for the first 18 months then it would go up to $Y. The problem is that Chris stated that when tax season comes around we would receive a check for an est. $16466.55. when we receive that check we would need to pay that to Pure to keep it at the $X price. We would find out later that the check part was a lie. When we spoke to him I told him that my husband is a disabled veteran and I am in a low tax bracket. With the child tax deduction I do not pay taxes and would be getting a refund. He stated then I should get the full check when I file my taxes. There were long delays in getting my system up and running, The project was "inspection in progress" for a long time and we had to email Centerpoint and Pure (9/8/22) and at one point Pure lied to us about an inspector being sent to my property to complete the inspection. After the panels were finally installed they do not have the output even hinted at by the Pure salesman. Fast forward to January 14th 2023, two more sales people came to my home stating that they were in the neighborhood "cleaning up Chris's mess" and that we did not have enough panels on our home to produce enough electricity. Jared J was the primary salesperson and wanted to sell us more panels. When my husband questioned him about the tax "check" part he stated the same thing Chris stated at first, then changed his story a bit say that we will not get it all at once. My husband then surreptitiously recorded audio of the conversation. After filing my taxes today I found that YES the tax credit was not refundable to me and what Chris and Jared said was a lie. This company uses deceptive trade/sales practices. Beware of them. I contend that PURE Solar and their salespeople (Chris G and Jared J) used deceptive trade/sales practices when speaking about the tax credit as their main selling point. Their pricing scheme us dependent on the tax credit that is nonrefundable to the taxpayer. The payment outline that they gave me was dependent on said tax credit. Also both salesmen continually gave information that was obvious tax advice. The question that I and my husband have is; if the solar system “seems poised to meet or even surpass the estimated annual production” then why would Pure send another salesperson to my home to sell me more solar panels? Why would Jared say that my solar panel were not producing enough energy for my home? Why would Jared J repeatedly say that they were trying to clean up Chris C's mistakes? Was this more deception on their part? Those are questions Pure Solar continues not to answer. Their tactic of avoiding the actual issue in any response, stalling for months and nonresponse shows they are not to be trusted. Pure is another solar company trying to do to Texas what these solar companies did to Michigan.

2 years ago

Reply from Pure Energy

Hello Amy B. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide me your last name so we can reach out to you?

Jul. 21st, 2023

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Verified Customer

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Michael San Antonio, TX

The installation team was professional and friendly not so much the customer service. After panels were installed there was no response to several inquires made to the office or from any of their representatives. They are lacking customer service professionalism.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

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Verified Customer

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Thomas TX

The communication with this company is very poor! I have been trying to find out who I send my energy bill to to get the cancellation penalty paid, I have sent text messages to Jessica and left other messages with people and nobody gets back to me. Also, we were promised by our sales person $1000 check if we signed up got our solar up and running and come to find out he quit the company or got fired. Not sure which one is right and now I’m fighting for that money do your homework before going with this company

2 years ago

Reply from Pure Energy

Hi, Thomas. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you please send us your last name?

May. 17th, 2023

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Verified Customer

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Lauren blanchard Pearland, TX

There has been zero contact or follow up since installation. The app cannot be used because the link expired within an unreasonable amount of time so I cannot monitor performance. My bill has not been reduced as much as promised with adding this many panels

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Lauren blanchard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

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Verified Customer

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Zachary Antilley Lubbock, TX

While among the more expensive estimates I received, I chose Pure Energy because I felt they were honest and helpful. The installers did good work and cleaned up after themselves, for the most part.

2 years ago

Reply from Pure Energy

Hi, Zachary Antilley. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

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Verified Customer

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Jacque Victoria, TX

There are 2 people in the administrative part of this company that would respond to my concerns. The person who was supposed to be my main contact acted like I didn't exist until he needed something from me. He did not return phone calls or respond to emails, which resulted in more attempts to get answers. It was approximately 6 months from the signing of the contract until the panels were finally installed, during which time I was not kept informed on the delay. Then they showed up unannounced. Then it took several months to get it turned on, blaming the delay on the local power company, who responded immediately to my calls but said they were not getting requests from the solar company. Then the inverter failed after just a couple months. I decided to add a battery backup and the saga started all over again. They had to install a new inverter for that feature and that one failed shortly after install. Then the newly installed battery would not work properly after the inverter was replaced so there was a delay of several more months to wait for that. With each one of the failures there was a several month delay waiting for a new one. NO, I am NOT satisfied with this company. I can understand failures with new technology, especially with equipment shortages but I will not accept the total lack of communication of this company with me. I spent my whole career in the electronic service industry, where customer communication was the key to success. Even when I made that statement to several people in this company there was no response. Everything has been working fine now, finally, for a little over a month and it has been almost 2 years since the original contract was signed.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jacque. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide us your last name please?

May. 3rd, 2023

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