Pure Energy: Read 364 User Reviews From Real Homeowners

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Martha Helbing Copperas Cove, TX

I like that they check in from time to time to make sure you are still happy!

1 year ago

Reply from Pure Energy

Hi, Martha Helbing. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 22nd, 2023

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Jan Christian

I like my solar panel and i save alot on my electric bill since they installed

1 year ago Edited July 14, 2023

Reply from Pure Energy

Hi, Jan Christian. Your feedback is highly appreciated. Thank you so much for the review!

May. 23rd, 2023

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Nicholas Saenz Amarillo, TX

I went solar with Pure Energy and its paid of tremendously!!

1 year ago

Reply from Pure Energy

Hi, Nicholas Saenz. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Julianna Zinck West Valley City, UT

Love that they are local and don’t third party anything out!

1 year ago

Reply from Pure Energy

Hi, Julianna Zinck. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Verified Customer

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Fabiola Garcia (Fabs) San Antonio, TX

There are better companies out there. I felt that I was mislead and misinformed

1 year ago

Reply from Pure Energy

Hello Fabiola Garcia (Fabs). Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 20th, 2024

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Verified Customer

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Juan molina San Antonio, TX

No communication and my solar system is not working right

1 year ago

Reply from Pure Energy

Hi, Juan molina. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Verified Customer

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Anonymous

They lie and use hide fees and are slow about fixing anything that breaks

1 year ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Jeannie Edinburg, TX

The salesman answered my questions properly.

2 years ago

Reply from Pure Energy

Hello Jeannie. Thank you for your feedback. If you still have questions please reach out so we can answer them for you. We strive to communicate and lead the industry in customer service.

Nov. 22nd, 2022

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Verified Customer

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Nemecio Harlingen, TX

I'm not satisfy with Pure Energy. The solar panels were not installed at the assigned location according to the contract.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Nemecio. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

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Jarom Ngakuru San Antonio, TX

Very professional in what they do. Highly recommend

1 year ago

Reply from Pure Energy

Hi, Jarom Ngakuru. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Adam Gonzalez San Antonio, TX

6 week installation turned into a 3+ month installation

1 year ago

Reply from Pure Energy

Sorry to hear that. There are many steps that goes into a Solar installation along with weather concerns. A lot of times that is the reasons for longer install times.

Dec. 12th, 2022

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Danny Martin Arlington, TX

The staff was friendly and helpful and knowledgeable.

1 year ago

Reply from Pure Energy

Hi, Danny Martin. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 28th, 2023

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Anonymous Los Alamos, NM

Worst company ever. They lie - never received the rebate they promised and the workmanship was shoddy. Stay away!

1 year ago

Reply from Pure Energy

Thank you for your reply. Sorry to hear you had an issue. The rebates typically come from the Utility company. Please reach out to us at 833-YES-PURE so we can address your other issues. We really look forward to helping you.

Feb. 21st, 2023

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Verified Customer

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Lori San Antonio, TX

The process is lengthy. The communication from the staff was inconsistent.

1 year ago

Reply from Pure Energy

Hi, Lori. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide your last name please?

May. 3rd, 2023

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