Pure Energy: Read 376 User Reviews From Real Homeowners

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Timothy San Antonio, TX

Pure Energy has been a company full of lies that does not seem to have a management company that takes any responsibility for salesmens actions or for customers who “fall through the cracks”.

1 year ago

Reply from Pure Energy

Hello Timothy. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please send us your last name?

May. 3rd, 2023

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Johnathan Rodarte Houston, TX

It’s a scam. I’m getting charged double for electricity since using it. Don’t bother

1 year ago

Reply from Pure Energy

Hello Johnathan Rodarte. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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K Kyler San Antonio, TX

My panels went up 8/24… did not go live until 1/14

1 year ago Edited May 17, 2023

Reply from Pure Energy

Hi, K Kyler. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Diana Ramirez San Antonio, TX

Difficult to get in contact with anyone if questions arise

2 years ago

Reply from Pure Energy

Hello Diana Ramirez. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jan. 16th, 2023

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Jessica Colton San Antonio, TX

Salesman forged documents for the loan which paid himself a lot more than we agreed on..

2 years ago

Reply from Pure Energy

Hello Jessica Colton . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Michael D San Antonio, TX

Looks good. After lots of research, it is good stuff. Nobody knows about anything going on over there at customer service.

2 years ago

Reply from Pure Energy

Hi, Michael D. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Dan Wilde

The istallation crew was very professional

11 months ago

Reply from Pure Energy

Hi, Dan Wilde. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Stephanie Dixon

Knowledgeable and extremely helpful the entire process.

11 months ago

Reply from Pure Energy

Hi, Stephanie Dixon. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Kristelle Barberena San Antonio, TX

Gave us all the information we need and answered all of our questions.

1 year ago

Reply from Pure Energy

Hi, Kristelle Barberena. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Candace San Antonio, TX

Have not had the system long but so far it's great with low electric bills.

1 year ago

Reply from Pure Energy

Hi, Candace. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Donna Porter Austin, TX

The customer support is excellent. It's easy. It good to be green!

1 year ago

Reply from Pure Energy

Hi, Donna Porter. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 26th, 2023

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Martha Helbing Copperas Cove, TX

I like that they check in from time to time to make sure you are still happy!

1 year ago

Reply from Pure Energy

Hi, Martha Helbing. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 22nd, 2023

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Jan Christian

I like my solar panel and i save alot on my electric bill since they installed

1 year ago Edited July 14, 2023

Reply from Pure Energy

Hi, Jan Christian. Your feedback is highly appreciated. Thank you so much for the review!

May. 23rd, 2023

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Nicholas Saenz Amarillo, TX

I went solar with Pure Energy and its paid of tremendously!!

2 years ago

Reply from Pure Energy

Hi, Nicholas Saenz. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Julianna Zinck West Valley City, UT

Love that they are local and don’t third party anything out!

2 years ago

Reply from Pure Energy

Hi, Julianna Zinck. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Fabiola Garcia (Fabs) San Antonio, TX

There are better companies out there. I felt that I was mislead and misinformed

1 year ago

Reply from Pure Energy

Hello Fabiola Garcia (Fabs). Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 20th, 2024

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Juan molina San Antonio, TX

No communication and my solar system is not working right

2 years ago

Reply from Pure Energy

Hi, Juan molina. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Anonymous

They lie and use hide fees and are slow about fixing anything that breaks

2 years ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Jeannie Edinburg, TX

The salesman answered my questions properly.

2 years ago

Reply from Pure Energy

Hello Jeannie. Thank you for your feedback. If you still have questions please reach out so we can answer them for you. We strive to communicate and lead the industry in customer service.

Nov. 22nd, 2022

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Tony Holwerda Temple, TX

Professional! Above and Beyond expectations!

1 year ago

Reply from Pure Energy

Hi, Tony Holwerda. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Nemecio Harlingen, TX

I'm not satisfy with Pure Energy. The solar panels were not installed at the assigned location according to the contract.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Nemecio. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

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Jarom Ngakuru San Antonio, TX

Very professional in what they do. Highly recommend

1 year ago

Reply from Pure Energy

Hi, Jarom Ngakuru. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Adam Gonzalez San Antonio, TX

6 week installation turned into a 3+ month installation

2 years ago

Reply from Pure Energy

Sorry to hear that. There are many steps that goes into a Solar installation along with weather concerns. A lot of times that is the reasons for longer install times.

Dec. 12th, 2022

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Danny Martin Arlington, TX

The staff was friendly and helpful and knowledgeable.

1 year ago

Reply from Pure Energy

Hi, Danny Martin. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 28th, 2023

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Anonymous Los Alamos, NM

Worst company ever. They lie - never received the rebate they promised and the workmanship was shoddy. Stay away!

2 years ago

Reply from Pure Energy

Thank you for your reply. Sorry to hear you had an issue. The rebates typically come from the Utility company. Please reach out to us at 833-YES-PURE so we can address your other issues. We really look forward to helping you.

Feb. 21st, 2023

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Lori San Antonio, TX

The process is lengthy. The communication from the staff was inconsistent.

1 year ago

Reply from Pure Energy

Hi, Lori. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide your last name please?

May. 3rd, 2023

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