Pure Energy: Read 364 User Reviews From Real Homeowners

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Verified Customer

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Janie San Antonio, TX

They've been pretty helpful anytime. Install went well.

1 year ago

Reply from Pure Energy

Hi, Janie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Florin Muntean Waco, TX

I like the service and how they install the panels.

1 year ago

Reply from Pure Energy

Hi, Florin Muntean. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Gary Shilling Groesbeck, TX

I'm having a great solar experience because of Pure Energy

1 year ago

Reply from Pure Energy

Hi, Gary Shilling . We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 12th, 2022

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Verified Customer

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Mary Watson Lubbock, TX

Said monthly payment on loan wouldn't change, it went up by over a hundred dollars a month.

1 year ago

Reply from Pure Energy

Hi, Mary Watson. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Verified Customer

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Ramiro H San Antonio, TX

As a company there good, but I wouldn't recommend the solar panels.

1 year ago

Reply from Pure Energy

Hi, Ramiro H. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 12th, 2022

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Verified Customer

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Andrew Smith Waxahachie, TX

Very easy process at all stages of the solar purchase

1 year ago

Reply from Pure Energy

Hi, Andrew Smith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Bonnie M Mann San Antonio, TX

Quick responses when I have questions or concerns

1 year ago

Reply from Pure Energy

Hi, Bonnie M Mann. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Arthur Jack Goldberger San Antonio, TX

Product and installation was very good, however communication was very poor.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Arthur Jack Goldberger. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

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Verified Customer

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Esmeralda Mungia San Antonio, TX

They are a fairly good company but they don't follow up too well when you have a concern.

1 year ago

Reply from Pure Energy

Hi, Esmeralda Mungia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Betty Mitchell Princeton, TX

Not following thru with replacing bilbs and fixtures to led lights and having out home energy audir.

1 year ago

Reply from Pure Energy

Hi, Betty Mitchell. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Henry Wichita Falls, TX

So it's good, but the customer service I don't like too much.

1 year ago

Reply from Pure Energy

Hi, Henry. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Christopher Flores Victoria, TX

Keep your promises on your self pitch. Until my issues are taken care of, I'm not gonna recommend them to anyone.

1 year ago

Reply from Pure Energy

Hello Christopher Flores. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Clarence Waxahachie, TX

Whenever I called, I had no response there. Nobody would ever call me. To this day they still haven't called me about my problem.

1 year ago

Reply from Pure Energy

Hi, Clarence. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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John Bulverde, TX

It took a long time. I signed up and then 7 months later, we finally started the installation process.

1 year ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Jesus Rm

Professionalism and Courteous the ability to interact with HOA And Electrical Power Source.

9 months ago

Reply from Pure Energy

Hi, Jesus Rm. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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jhgtz01 Houston, TX

In the beginning have a little problem with the installers, but I call the company and everything got taken care of

9 months ago

Reply from Pure Energy

Hi, jhgtz01. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Jeffrey Hannel Lubbock, TX

Loved the equipment. Not a problem. They withstood the hailstorm more than our 20 year roof!

11 months ago

Reply from Pure Energy

Hi, Jeffrey Hannel. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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harry sanchez Houston, TX

1 year ago

Reply from Pure Energy

Hi, harry sanchez. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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joel hernandez Beeville, TX

Pay a big light bill still. Pay the solar panels for 25 years, and not enough panels anyway to make a difference because my estimate was not done during the hottest months of the year. Waste of time and money, I'll be dead before they get paid off and it never even made a difference.

1 year ago

Reply from Pure Energy

joel hernandez, we deeply apologize for your negative experience. Please email us at [Pure.solar] so we can resolve your issues as soon as possible. Thank you for your feedback.

Jun. 20th, 2024

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Verified Customer

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Kerry Pope Lubbock, TX

The entire Process was quick and easy. Was able to Answered all my questions. I would recommend to everyone

1 year ago

Reply from Pure Energy

Hi, Kerry Pope. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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dabeer chishti Magnolia, TX

Christopher G who was my sales agent, he promised me that I will be producing more then 2400 KW per month but after getting this solar I am only producing 13 KW per month. It was a total lie and now when I call him he doesn't even answer or reply to any text messages

1 year ago

Reply from Pure Energy

Hello dabeer chishti. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Aug. 11th, 2023

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Verified Customer

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Terry Rouda Lubbock, TX

Everything was done ahead of schedule. No mess was left and panels Look good on the house. Very professional.

1 year ago

Reply from Pure Energy

Hi, Terry Rouda. Your feedback is highly appreciated. Thank you so much for the review!

Jul. 31st, 2023

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Edward Vega

Pure Energy was a great choice for us. They kept us informed of everything that was going on during the process.

1 year ago

Reply from Pure Energy

Hi, Edward Vega. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Raymond Wylie, TX

Great communication through entire process. They kept me informed during each milestone event during the installation.

1 year ago

Reply from Pure Energy

Hi, Raymond. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 23rd, 2023

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David Adrian Morales Weslaco, TX

Not a good company to do business with. They have bad sales tactics similar to car salesman. Unprofessional door to door pushy sellers. Many people have complained about the quality of the deal they received. Many were lied to and taken advantage of. Really bad communication and customer service.

1 year ago Edited May 22, 2023

Reply from Pure Energy

Hello David Adrian Morales. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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Verified Customer

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Randall San Antonio, TX

Solar panels were installed on my roof two months ago and they still haven’t been connected to the grid. I’m also waiting for my battery backup to be installed. I can’t get any answers as to when the installation will be completed. I’m not happy.

1 year ago

Reply from Pure Energy

Hi, Randall. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide us your last name please?

May. 10th, 2023

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Verified Customer

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Nathan Dallas, TX

Took forever to get my system operation after the install, have tried calling to get help with connecting my converter to the app to make it viewable, but haven’t received any so far! The rep that sold me on the system quit returning my texts.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Nathan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide us your last name please?

May. 3rd, 2023

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LMN Nava Temple, TX

They come to your house once to twice a week and have the same young men knock at your door, and they don’t care if there is no tresspassing or soliciting signs. When you ask them for literature or business card they don’t have one.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, LMN Nava. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 20th, 2023

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Verified Customer

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Dan Wilde

The istallation crew was very professional

7 months ago

Reply from Pure Energy

Hi, Dan Wilde. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Stephanie Dixon

Knowledgeable and extremely helpful the entire process.

7 months ago

Reply from Pure Energy

Hi, Stephanie Dixon. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Tony Holwerda Temple, TX

Professional! Above and Beyond expectations!

8 months ago

Reply from Pure Energy

Hi, Tony Holwerda. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Kimberly Fort Worth, TX

I've had issues from day one. We just finally got it installed.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Kimberly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Verified Customer

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Debbie Crew Red Oak, TX

No one has reached out to me since the installation to see how things are going.

1 year ago

Reply from Pure Energy

Hello Debbie Crew. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Verified Customer

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Sylvia Helotes, TX

Their customer service is unreliable and they provide false information.

1 year ago

Reply from Pure Energy

Hi, Sylvia. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 22nd, 2022

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Verified Customer

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Christa Mcniven Lorena, TX

Our system is too small for our house. I can't get ahold of anyone to check it out and make it right

1 year ago

Reply from Pure Energy

Hello Christa Mcniven. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Raul Corpus Christi, TX

We did have some hiccups in the beginning when we first enrolled with Pure Energy.

2 years ago

Reply from Pure Energy

Thank you Raul for your feedback. Please reach back out to us so we know what hiccups you may
have run into? One of the most common hiccups is the amount of time for the installation. This relies on the Utility company speed to approve the homeowner going Solar.

Nov. 22nd, 2022

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Verified Customer

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Rick Wolfforth, TX

The equipment seems pretty durable. It went well.

2 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Rick. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Kristelle Barberena San Antonio, TX

Gave us all the information we need and answered all of our questions.

9 months ago

Reply from Pure Energy

Hi, Kristelle Barberena. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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George Adame Kingsville, TX

They are very professional and courteous. I will be recommending them to my friends and family.

1 year ago

Reply from Pure Energy

Hi, George Adame. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Aug. 11th, 2023

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Alexander Sherman, TX

Told things that were untrue. Installation messed up my brand new sod told it would be replaced or paid for which was untrue and had to pay for myself.

1 year ago

Reply from Pure Energy

Hello Alexander. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please send your last name so we can reach out?

Jun. 14th, 2023

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simon ng'ang'a Fort Worth, TX

The solar solved the high cost of electricity but on the other hand it was very expensive to install.

1 year ago

Reply from Pure Energy

Hi, simon ng'ang'a. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Krystal Lubbock, TX

Not too thrilled with having my solar power off and on and then having no compesansion. Had my panels only 6 months but sure to collect my payment on time

1 year ago

Reply from Pure Energy

Hello Krystal. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide your last name please?

May. 3rd, 2023

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Verified Customer

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Timothy San Antonio, TX

Pure Energy has been a company full of lies that does not seem to have a management company that takes any responsibility for salesmens actions or for customers who “fall through the cracks”.

1 year ago

Reply from Pure Energy

Hello Timothy. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you please send us your last name?

May. 3rd, 2023

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Verified Customer

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Johnathan Rodarte Houston, TX

It’s a scam. I’m getting charged double for electricity since using it. Don’t bother

1 year ago

Reply from Pure Energy

Hello Johnathan Rodarte. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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Verified Customer

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K Kyler San Antonio, TX

My panels went up 8/24… did not go live until 1/14

1 year ago Edited May 17, 2023

Reply from Pure Energy

Hi, K Kyler. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Verified Customer

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Diana Ramirez San Antonio, TX

Difficult to get in contact with anyone if questions arise

1 year ago

Reply from Pure Energy

Hello Diana Ramirez. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jan. 16th, 2023

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Verified Customer

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Jessica Colton San Antonio, TX

Salesman forged documents for the loan which paid himself a lot more than we agreed on..

1 year ago

Reply from Pure Energy

Hello Jessica Colton . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Michael D San Antonio, TX

Looks good. After lots of research, it is good stuff. Nobody knows about anything going on over there at customer service.

1 year ago

Reply from Pure Energy

Hi, Michael D. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Candace San Antonio, TX

Have not had the system long but so far it's great with low electric bills.

1 year ago

Reply from Pure Energy

Hi, Candace. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Donna Porter Austin, TX

The customer support is excellent. It's easy. It good to be green!

1 year ago

Reply from Pure Energy

Hi, Donna Porter. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 26th, 2023

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