Pure Energy: Read 386 User Reviews From Real Homeowners

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Verified Customer

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Crystal Ann Rivas San Antonio, TX

Fraud company would rate 0. They sold me panels promised me lowered bills. Turned out the panels weren't enough they damaged my home during installation they never compensated or repaired it took years to get ahold of them they never have the same employees they blame every other department. When I asked for a refund they stop answering my calls texts emails. They were supposed to have the owner contact me and still nothing. I was robbed! My home damaged! I signed in August Part installation was done in December my panels weren't running till March extreme headaches

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Crystal Ann Rivas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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jake starr Grand Prairie, TX

I got my panels installed last spring. Nothing I was promised on occurred. I was told that my panels would generate enough energy to off set the cost of the panels. Not true. I was told that I would receive a tax write of 8000. Not true. Only 1400. The kicker is that they pro rate the loan based off the full tax credit. So now I’m paying more money for the loan and still paying for electricity. The total cost is atrocious. Knowing what I know now I wouldn’t buy solar at the prices their charging.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, jake starr. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Nico Carlino

I have been with pure energy for 2yrs and I love it! Quality people bringing quality work. Best solar company for sure.

2 years ago

Reply from Pure Energy

Hi, Nico Carlino. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 6th, 2023

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Spencer Hodgson Lubbock, TX

They don’t cut corners anywhere. They make sure all the permitting is done correctly and that your system will work as well as possible.

2 years ago

Reply from Pure Energy

Hi, Spencer Hodgson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Justin Griffith Dallas, TX

We went solar to lower our extremely high energy bills in the summer and haven’t had a bill over $100 since our system was turned on.

2 years ago

Reply from Pure Energy

Hi, Justin Griffith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Jason Miller Keller, TX

I was working on a solar project with another company when these guys came to the door and promised a better deal. They quoted the project and all the numbers made sense, so I cancelled my in-progress project and signed up with them. They came back a week later and said they made a mistake and wanted 30% more to complete my project. "Error" in their system. Total scam, avoid at all costs.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jason Miller. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 3rd, 2023

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Verified Customer

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John Christian Woodway, TX

We have had solar panels on our house starting in 2020. Pure Energy was their start to finish and support you every step of the way. I would love to recommend them to anyone.

2 years ago

Reply from Pure Energy

Hi, John Christian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 22nd, 2023

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Verified Customer

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Janeya Keys

It was good service and I was able to work a deal that for my budget.

1 year ago

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Verified Customer

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Sandra Vidana San Antonio, TX

2 years ago

Reply from Pure Energy

Hi, Sandra Vidana. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Rolando San Antonio, TX

I felt like they were honest with me. They're quick to answer any questions.

2 years ago

Reply from Pure Energy

Hi, Rolando. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Janie San Antonio, TX

They've been pretty helpful anytime. Install went well.

2 years ago

Reply from Pure Energy

Hi, Janie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Florin Muntean Waco, TX

I like the service and how they install the panels.

2 years ago

Reply from Pure Energy

Hi, Florin Muntean. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Gary Shilling Groesbeck, TX

I'm having a great solar experience because of Pure Energy

2 years ago

Reply from Pure Energy

Hi, Gary Shilling . We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 12th, 2022

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Verified Customer

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Mary Watson Lubbock, TX

Said monthly payment on loan wouldn't change, it went up by over a hundred dollars a month.

2 years ago

Reply from Pure Energy

Hi, Mary Watson. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 12th, 2022

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Verified Customer

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Ramiro H San Antonio, TX

As a company there good, but I wouldn't recommend the solar panels.

2 years ago

Reply from Pure Energy

Hi, Ramiro H. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 12th, 2022

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Verified Customer

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Andrew Smith Waxahachie, TX

Very easy process at all stages of the solar purchase

3 years ago

Reply from Pure Energy

Hi, Andrew Smith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Bonnie M Mann San Antonio, TX

Quick responses when I have questions or concerns

3 years ago

Reply from Pure Energy

Hi, Bonnie M Mann. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Arthur Jack Goldberger San Antonio, TX

Product and installation was very good, however communication was very poor.

3 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Arthur Jack Goldberger. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

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Verified Customer

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Esmeralda Mungia San Antonio, TX

They are a fairly good company but they don't follow up too well when you have a concern.

3 years ago

Reply from Pure Energy

Hi, Esmeralda Mungia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Betty Mitchell Princeton, TX

Not following thru with replacing bilbs and fixtures to led lights and having out home energy audir.

3 years ago

Reply from Pure Energy

Hi, Betty Mitchell. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Henry Wichita Falls, TX

So it's good, but the customer service I don't like too much.

3 years ago

Reply from Pure Energy

Hi, Henry. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Christopher Flores Victoria, TX

Keep your promises on your self pitch. Until my issues are taken care of, I'm not gonna recommend them to anyone.

3 years ago

Reply from Pure Energy

Hello Christopher Flores. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Clarence Waxahachie, TX

Whenever I called, I had no response there. Nobody would ever call me. To this day they still haven't called me about my problem.

3 years ago

Reply from Pure Energy

Hi, Clarence. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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John Bulverde, TX

It took a long time. I signed up and then 7 months later, we finally started the installation process.

3 years ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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peggy0sue

Customer Support is great and responsive. Installers were professional and knowledgeable. Would recommend.

1 year ago

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Verified Customer

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Yarnell Shipman

Proud to say it was a smooth process just waiting for my first utility bill I'm so excited! Amanda was very helpful during the process.

1 year ago

Reply from Pure Energy

Hi, Yarnell Shipman. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Blake Molina Corpus Christi, TX

Enjoyed the professional instalation and crew, all the staff were easy to work with and understanding of schedules.

1 year ago

Reply from Pure Energy

Hi, Blake Molina. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Jannette114@gmail.com Khloe0717 Lubbock, TX

Very pleased with solar. My electricity bill has decreased significantly, & have had no problems at all.

1 year ago

Reply from Pure Energy

Hi, Jannette114@gmail.com Khloe0717. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Thomas VandenOever Wylie, TX

Never produced what they said. Production at full sun per hour has dropped considerably since install. Very long wait to get connected after install. Will never pay for themselves over the life of the panels.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Thomas VandenOever. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jun. 20th, 2024

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Verified Customer

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harry sanchez Houston, TX

2 years ago

Reply from Pure Energy

Hi, harry sanchez. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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joel hernandez Beeville, TX

Pay a big light bill still. Pay the solar panels for 25 years, and not enough panels anyway to make a difference because my estimate was not done during the hottest months of the year. Waste of time and money, I'll be dead before they get paid off and it never even made a difference.

2 years ago

Reply from Pure Energy

joel hernandez, we deeply apologize for your negative experience. Please email us at [Pure.solar] so we can resolve your issues as soon as possible. Thank you for your feedback.

Jun. 20th, 2024

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Verified Customer

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Kerry Pope Lubbock, TX

The entire Process was quick and easy. Was able to Answered all my questions. I would recommend to everyone

2 years ago

Reply from Pure Energy

Hi, Kerry Pope. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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dabeer chishti Magnolia, TX

Christopher G who was my sales agent, he promised me that I will be producing more then 2400 KW per month but after getting this solar I am only producing 13 KW per month. It was a total lie and now when I call him he doesn't even answer or reply to any text messages

2 years ago

Reply from Pure Energy

Hello dabeer chishti. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Aug. 11th, 2023

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Verified Customer

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Terry Rouda Lubbock, TX

Everything was done ahead of schedule. No mess was left and panels Look good on the house. Very professional.

2 years ago

Reply from Pure Energy

Hi, Terry Rouda. Your feedback is highly appreciated. Thank you so much for the review!

Jul. 31st, 2023

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Edward Vega

Pure Energy was a great choice for us. They kept us informed of everything that was going on during the process.

2 years ago

Reply from Pure Energy

Hi, Edward Vega. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Raymond Wylie, TX

Great communication through entire process. They kept me informed during each milestone event during the installation.

2 years ago

Reply from Pure Energy

Hi, Raymond. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 23rd, 2023

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David Adrian Morales Weslaco, TX

Not a good company to do business with. They have bad sales tactics similar to car salesman. Unprofessional door to door pushy sellers. Many people have complained about the quality of the deal they received. Many were lied to and taken advantage of. Really bad communication and customer service.

2 years ago Edited May 22, 2023

Reply from Pure Energy

Hello David Adrian Morales. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

May. 23rd, 2023

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Verified Customer

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Randall San Antonio, TX

Solar panels were installed on my roof two months ago and they still haven’t been connected to the grid. I’m also waiting for my battery backup to be installed. I can’t get any answers as to when the installation will be completed. I’m not happy.

2 years ago

Reply from Pure Energy

Hi, Randall. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you provide us your last name please?

May. 10th, 2023

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Verified Customer

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Nathan Dallas, TX

Took forever to get my system operation after the install, have tried calling to get help with connecting my converter to the app to make it viewable, but haven’t received any so far! The rep that sold me on the system quit returning my texts.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Nathan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide us your last name please?

May. 3rd, 2023

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LMN Nava Temple, TX

They come to your house once to twice a week and have the same young men knock at your door, and they don’t care if there is no tresspassing or soliciting signs. When you ask them for literature or business card they don’t have one.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, LMN Nava. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 20th, 2023

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Verified Customer

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Kimberly Fort Worth, TX

I've had issues from day one. We just finally got it installed.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Kimberly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Verified Customer

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Debbie Crew Red Oak, TX

No one has reached out to me since the installation to see how things are going.

2 years ago

Reply from Pure Energy

Hello Debbie Crew. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Sylvia Helotes, TX

Their customer service is unreliable and they provide false information.

2 years ago

Reply from Pure Energy

Hi, Sylvia. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Dec. 22nd, 2022

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Verified Customer

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Christa Mcniven Lorena, TX

Our system is too small for our house. I can't get ahold of anyone to check it out and make it right

3 years ago

Reply from Pure Energy

Hello Christa Mcniven. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Raul Corpus Christi, TX

We did have some hiccups in the beginning when we first enrolled with Pure Energy.

3 years ago

Reply from Pure Energy

Thank you Raul for your feedback. Please reach back out to us so we know what hiccups you may
have run into? One of the most common hiccups is the amount of time for the installation. This relies on the Utility company speed to approve the homeowner going Solar.

Nov. 22nd, 2022

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Verified Customer

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Rick Wolfforth, TX

The equipment seems pretty durable. It went well.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Rick. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Jesus Rm

Professionalism and Courteous the ability to interact with HOA And Electrical Power Source.

1 year ago

Reply from Pure Energy

Hi, Jesus Rm. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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jhgtz01 Houston, TX

In the beginning have a little problem with the installers, but I call the company and everything got taken care of

1 year ago

Reply from Pure Energy

Hi, jhgtz01. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Jeffrey Hannel Lubbock, TX

Loved the equipment. Not a problem. They withstood the hailstorm more than our 20 year roof!

1 year ago

Reply from Pure Energy

Hi, Jeffrey Hannel. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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George Adame Kingsville, TX

They are very professional and courteous. I will be recommending them to my friends and family.

2 years ago

Reply from Pure Energy

Hi, George Adame. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Aug. 11th, 2023

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