Pure Energy: Read 376 User Reviews From Real Homeowners

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Verified Customer

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James Boggs

I put solar panels on my roof 2 years ago, I waited patiently for them to "kick in" my entire roof is covered house and detached garage with solar panels. I don't have a big house. I pay 250 bucks a month for the loan to get the panels, I have switched electric companies 3 times now. Still get an outrageous electric bill, which including my loan is higher than it was before. It's not even summer yet. I added a few things that use more electricity but from the get go I have never saw a benefit from getting solar panels. My bill was almost 400 dollars this month, I think we only used heater 3 or 4 days this month and a/c has been off and on not in constant use like normal. I have called Pure to get someone out to test the panels make sure they are working right and no one has called me back or set up an appointment. I had to repair my own roof because they installers missed the rafter 3 or 4 times and never fixed the hole that was put, so first rain came a leak instantly.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, James Boggs. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Verified Customer

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Maria Levy San Antonio, TX

We got solar panels for our home from Pure Energy last year. The salesman explained that we will get a tax refund from the IRS which is 30% of the cost of the system. He stated that we would get around approximately $8,000 that we could either use to buy anything like a generator or pay Good Leap since our amortization will increase after a few months if we do not use the money we will get from the refund. Now that it’s tax filing season, we found out that there is NO tax refund but a tax credit that will actually be deducted from our TAX LIABILITY. If your tax liability is lower than the tax credit, then you would NOT get the rest of the money in a form of a tax refund just like how he explained to us. We do not have any tax liability since I am an employee and my husband is a military veteran who does not need to pay income tax. Now our amortization with Good Leap will increase and it will be a more burden for us. Do not make the same mistake of trusting Pure Energy.

2 years ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Maria Levy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 16th, 2023

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Dylan Smith

We love that Pure is local and wanted to make sure everything went perfect before panels went on roof! They kept us updated and made sure we were taken care of!

2 years ago

Reply from Pure Energy

Hi, Dylan Smith. Your feedback is highly appreciated. Thank you so much for the review!

Feb. 3rd, 2023

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Austin Stoker San Antonio, TX

Amazing company and good overall experience. Love that they have everything local and in house along with some of the best warranties in the industry.

2 years ago Edited February 6, 2023

Reply from Pure Energy

Hi, Austin Stoker. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Tanya Henderson Houston, TX

Pure Energy has terrible customer service. They installed panels in August. It’s December and I have received double billing for my energy bills with no attempt to make good on promises that the company would care for the extra expense. Additionally, one of their sub contractors put a hole in my ceiling during installation of insulation and they have yet to acknowledge or make us whole to pay for repairs. I would not recommend this company.

2 years ago

Reply from Pure Energy

Hello Tanya Henderson. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Lindsay Minarovic Lewisville, TX

The staff are very professional and take the time to explain everything thoroughly. We had the solar panels installed and feel good about being kind to the environment, and of course saving on utility costs soon.

1 year ago

Reply from Pure Energy

Hi, Lindsay Minarovic. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Will McKerall Woodway, TX

1 year ago

Reply from Pure Energy

Hi, Will McKerall. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Cajun Swamp Trash Taylor, TX

Fast, quality service and would recommend pure energy to install solar panels

1 year ago

Reply from Pure Energy

Hi, Cajun Swamp Trash. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jul. 5th, 2023

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Verified Customer

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Arlyn Lubbock, TX

It was a very easy process. Would definitely recommend to friends and family.

1 year ago

Reply from Pure Energy

Hi, Arlyn. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Verified Customer

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Gregg Cedar Park, TX

After install found out not enough panels were installed. Took a year to get additional panels added. Still not enough panels to offset use.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Gregg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please send me your last name?

Jun. 14th, 2023

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Verified Customer

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Ciera Matthews Belton, TX

The customer service was stellar. I recommend them to everyone.

1 year ago

Reply from Pure Energy

Hi, Ciera Matthews. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Henry San Antonio, TX

The installation process went good, they came, they installed and cleaned up.

1 year ago

Reply from Pure Energy

Hi, Henry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Mario Universal City, TX

The time of year they promised to be installed, it was not done on time. I am still waiting for that solution.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mario. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Verified Customer

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Raymond Castillo Lubbock, TX

Good customer service and prompt on answering any questions we had.

2 years ago

Reply from Pure Energy

Hi, Raymond Castillo. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Salvador H Mendoza Jr Aransas Pass, TX

Professional installation and communication with home owners..

2 years ago

Reply from Pure Energy

Hi, Salvador H Mendoza Jr. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Randol Carrion Saint Hedwig, TX

I had an manufacture issue and they solved it very quickly and made it a breeze

2 years ago

Reply from Pure Energy

Hi, Randol Carrion. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Manuel Acevedo Lubbock, TX

John was easily reachable, very patient and answered any question I had.

2 years ago

Reply from Pure Energy

Hi, Manuel Acevedo. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Preston Reeder Mesquite, TX

Followed through on all promises and helped us get our bills down!

2 years ago

Reply from Pure Energy

Hi, Preston Reeder. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Gary Henderson Lubbock, TX

Very knowledgeable and professional staff and installation personnel

2 years ago

Reply from Pure Energy

Hi, Gary Henderson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Susan c Teltschik Corpus Christi, TX

The best customer service from the sales person to our account rep

2 years ago

Reply from Pure Energy

Hi, Susan c Teltschik. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Gary D Henderson Lubbock, TX

Great installation experience and knowledgeable helpful staff.

2 years ago

Reply from Pure Energy

Hi, Gary D Henderson. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Samuel Delbosque San Antonio, TX

I have 2 accounts and the customer service has always been amazing

2 years ago

Reply from Pure Energy

Hi, Samuel Delbosque. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Jack Ray Waco, TX

The use of my solar system down for three month pure engergy help me pay of solar part of the bill

2 years ago

Reply from Pure Energy

Hi, Jack Ray. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Michael Garza Edinburg, TX

Not a straight forward company. Support promised, but never provided. "Refund" check for generator promised, but I had to basically accuse them of short of theft.

2 years ago

Reply from Pure Energy

Hello Michael Garza. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Juan ledezma San Antonio, TX

My panels are not producing to their capacity. Still have CPS bill over 200 constantly. Panels were placed where too much shade hits .

2 years ago

Reply from Pure Energy

Hello Juan ledezma . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Rebecca Hockley, TX

The customer service, they can't get back with me most of the time. Communicate better with your customers.

2 years ago

Reply from Pure Energy

Hi, Rebecca. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Anonymous

They fixed the one problem I had pretty quick and called me back and told me that it was corrected.

2 years ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Maria-Odilia

It took a long time for them to connect their systems and they even sent instructions to connect the system myself that I thought was ridiculous.

2 years ago

Reply from Pure Energy

Hi, Maria-Odilia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Laura San Antonio, TX

I think it was pretty good. They did the job and finished on time and everything. So I guess it was fair.

2 years ago

Reply from Pure Energy

Hi, Laura. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Nita

They did a lot of work in a short amount of time and did a great job of cleaning up.

2 years ago

Reply from Pure Energy

Hi, Nita. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Patrick Fountain, CO

It's the best out of everyone I've seen in the neighborhood. Very smooth installation.

2 years ago

Reply from Pure Energy

Thank you for your positive feedback, Patrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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peggy0sue

Customer Support is great and responsive. Installers were professional and knowledgeable. Would recommend.

9 months ago

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Verified Customer

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Yarnell Shipman

Proud to say it was a smooth process just waiting for my first utility bill I'm so excited! Amanda was very helpful during the process.

9 months ago

Reply from Pure Energy

Hi, Yarnell Shipman. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Mike Shea Mentor, OH

This company's business model apparently depends on defrauding the elderly. My Aunt in Corpus Christi (80 yrs old) entered into a contract with them for roof solar panels, new roof and generator. > $40k. They installed the solar panels but never installed a generator or new roof. My aunt has died and they're refusing to either install the new roof or take the price off of the outstanding balance.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mike Shea. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide her name?

Jun. 20th, 2024

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Mugiwara Phoenix Fort Worth, TX

I would rate is 0 stars if I could. They lied to us about how much we were paying and told us that even when the sun wasn't out our electricity would still work and that we will be paying less in the electric bill. But now we are paying both the solor and our current electric bill and we can't even cancel the contract. I hate you can only cancel things for 3 days we didnt even get our solor panels until 6 months later

1 year ago

Reply from Pure Energy

Hello Mugiwara Phoenix. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 20th, 2024

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Verified Customer

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David Womack Austin, TX

Pure Energy did a great job on my house. They were always professional and follow through with what they said they would do. I love my solar panels.

1 year ago

Reply from Pure Energy

Hi, David Womack. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Kristalgia C (Kristalgia) Austin, TX

Everyone from the sales person to the install crew were professional and kind. I appreciated the updates I got throughout this process as well.

1 year ago

Reply from Pure Energy

Hi, Kristalgia C (Kristalgia). Your feedback is highly appreciated. Thank you so much for the review!

Aug. 11th, 2023

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Verified Customer

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David Smith TX

Really good people to work with, great communication on everything. Installation went smoothly. Will continue to refer more people to the program!!

1 year ago

Reply from Pure Energy

Hi, David Smith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Aug. 14th, 2023

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Joseph Kash Cibolo, TX

The transition was seemless and easy. We recommend everyone not only have solar panels, but get them through Pure Energy.

1 year ago Edited March 11, 2024

Reply from Pure Energy

Hi, Joseph Kash. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jul. 31st, 2023

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Jane Hoch NC

Our sales person was deceitful. He promised us that our solar panels would produce more that enough energy to cover our electric bill! In fact, he even suggested that we contract with an electric company who could buy back the excess electric our panels would produce! Our energy production isnt even enough to cover HALF our electric bill! So now, our energy costs have increased by $250 a month because of our contract cost. What a rip off.

1 year ago

Reply from Pure Energy

Hi, Jane Hoch. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

May. 23rd, 2023

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Verified Customer

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Nancy Lubbock, TX

The installers were very professional and did a good job a and made sure everything was working properly before they left.

1 year ago

Reply from Pure Energy

Hi, Nancy. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Verified Customer

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Judy San Antonio, TX

The tech,David, was very knowledgeable and when he finished he walked us steps and explained what he did. He answered all our questions. The Days

1 year ago

Reply from Pure Energy

Hi, Judy. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Verified Customer

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Robert Mumphrey San Antonio, TX

Followed-through with all the commitments they made. Very professional staff, they know their product, and they value their customers.

1 year ago

Reply from Pure Energy

Hi, Robert Mumphrey. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

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Sophia Felix Waco, TX

I have been with this company for just a little over a year and have not seen any savings on my electric bill. My last bill I paid $387, my mother who has no Solar's and has a bigger house than mine pays no more than $190. I have contacted the customer service about this and they were no help. I really think something is wrong with the Solar system and really need someone to come see it. All they did was try to explain my usage vs production but did nothing about sending someone to look at it and make sure its working properly.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Sophia Felix. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Verified Customer

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Crystal Ann Rivas San Antonio, TX

Fraud company would rate 0. They sold me panels promised me lowered bills. Turned out the panels weren't enough they damaged my home during installation they never compensated or repaired it took years to get ahold of them they never have the same employees they blame every other department. When I asked for a refund they stop answering my calls texts emails. They were supposed to have the owner contact me and still nothing. I was robbed! My home damaged! I signed in August Part installation was done in December my panels weren't running till March extreme headaches

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Crystal Ann Rivas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Verified Customer

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jake starr Grand Prairie, TX

I got my panels installed last spring. Nothing I was promised on occurred. I was told that my panels would generate enough energy to off set the cost of the panels. Not true. I was told that I would receive a tax write of 8000. Not true. Only 1400. The kicker is that they pro rate the loan based off the full tax credit. So now I’m paying more money for the loan and still paying for electricity. The total cost is atrocious. Knowing what I know now I wouldn’t buy solar at the prices their charging.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, jake starr. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Nico Carlino

I have been with pure energy for 2yrs and I love it! Quality people bringing quality work. Best solar company for sure.

2 years ago

Reply from Pure Energy

Hi, Nico Carlino. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 6th, 2023

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Spencer Hodgson Lubbock, TX

They don’t cut corners anywhere. They make sure all the permitting is done correctly and that your system will work as well as possible.

2 years ago

Reply from Pure Energy

Hi, Spencer Hodgson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Justin Griffith Dallas, TX

We went solar to lower our extremely high energy bills in the summer and haven’t had a bill over $100 since our system was turned on.

2 years ago

Reply from Pure Energy

Hi, Justin Griffith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Jason Miller Keller, TX

I was working on a solar project with another company when these guys came to the door and promised a better deal. They quoted the project and all the numbers made sense, so I cancelled my in-progress project and signed up with them. They came back a week later and said they made a mistake and wanted 30% more to complete my project. "Error" in their system. Total scam, avoid at all costs.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jason Miller. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 3rd, 2023

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