Pure Energy: Read 376 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Euless, TX

I have to follow up instead of them following up with me in some instances. A crew came the first time, they didn't really have the proper ladder, and then the first day was a little bit windy, so they started at the bottom at the breaker panel. Then they had to come the Saturday after to finish it up. It didn't really require me for anything other than just once to open the attic so they could run the conduit and what not, but other than that, that was pretty much the extension of me getting involved there. It went smooth.

1 year ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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James San Antonio, TX

They're very responsive, either through calling back on the phone or emailing and keeping up with the install and service process. It was very speedy, professional and neat. They use one of the more popular brands of solar panels and electrical equipment for the house.

2 years ago

Reply from Pure Energy

Hi, James. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Esteban

The solar panels are not cheap, but we're seeing the results of it already in our electricity bills. Everything looks great, all the work was done great. They showed up early in the morning, they were prepared. They had, the day before, delivered the panels. They let us know exactly what was going to go on and what to expect.

2 years ago

Reply from Pure Energy

Hi, Esteban. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Richard

They were forward and honest when they came out and told us about what it was going to do, what it wasn't gonna do, and the price it was going to cost up front. It was very positive. They've been responsive and got me to answers and the solutions pretty quickly. Installation was seamless.

2 years ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Corpus Christi, TX

They came within one day, installed all the panels and the electrical stuff. Actually turning on the the actual panels and everything themselves took a lot longer just because of inspections and all kinds of stuff from the electric companies and the city.

2 years ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Stephanie

Installation was fine. They came out, they plunked it on the roof and left. That's about it. I'm not entirely sure it's fulfilling all the promises they made. It's supposed to be providing plenty of electricity for us to not be paying an electric bill. In the last month, our electric bill was $120, and that was a whole bunch of odd fees and then some electricity that they covered that the system didn't. So I don't really know and I've asked questions, I can't get answers, I get a lot of "we're checking into it."

2 years ago

Reply from Pure Energy

Hi, Stephanie. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Kenneth

They were able to meet their requirements for hours of direct sunlight by putting in 3 sets of panels instead of just 1 so they were able to work around my trees. I thought they were really great. They updated me in terms of the progress, everything they had direct control over.

2 years ago

Reply from Pure Energy

Hi, Kenneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Elizabe

At the time of the install everyone was wonderful, but then I've kind of been abandoned. I have some questions that I still have and I don't know. They did not provide me much of the details that I needed. I had to ask my neighbors how they do it. For example, they never told me that there is an app where I can check to see the progress of my solar panels, if they're working, how they're working, what my energy saving is and all that.

2 years ago

Reply from Pure Energy

Hi, Elizabe. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Adam Abilene, TX

The installation process was pretty quick and painless. They brought panels out one day and then the installers came out the next day and put everything together. We did have to get the permit process done after they were put up, before we turn them on, but other than that, everything was pretty painless.

2 years ago

Reply from Pure Energy

Hi, Adam. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Amarillo, TX

Installation seemed pretty smooth. They came in and set up ladders and everything. It's pretty steep so they set up stuff so they were safe. They're pretty fast. It was maybe 4 hours they were on site and it was done, up and running, and then they had to be connected or turned on the next day.

2 years ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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John

I had some issues in the beginning and I'd call them and they would get back with me immediately if they didn't answer the phone when I called. The company that they sell the products of had some issues and they assured me they'd get straightened out and they have. It was all technical stuff as far as monitoring the system and the app that was on it, but the app didn't work. Solar Edge had some issues at first, but they have then had software updates and everything's working like it's supposed to now so we're not having any problems.

2 years ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Juan

The sales guy was real knowledgeable, I already had his personal cell phone number where I can text him personally. He will reply to my calls immediately. As far as the installation, it just took forever to get it approved by the city, because there were some issues that Pure Energy didn't know about the city codes here. As far as I know, the panels are really high efficiency and they're very durable. My electric bill got reduced to almost $200 a month.

2 years ago

Reply from Pure Energy

Hi, Juan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Leah San Antonio, TX

It went rather smoothly. I think they were there for maybe one whole day from early morning until it started getting dark at night. They actually had inadvertently broke a window, but they did replace the window that they cracked, so other than that it was a smooth transition. They cleaned up everything afterwards. Very polite, very thorough.

2 years ago

Reply from Pure Energy

Hi, Leah. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jason San Antonio, TX

They seem to be pretty attentive and had answers to the questions that I had about the system and the process. I think the biggest issue that we had was just waiting for our local energy provider to certify the installation. That took the longest but as far as everything else, that went pretty quick.

2 years ago

Reply from Pure Energy

Hi, Jason. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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A. San Antonio, TX

Installation went smooth. It was fast, it exceeded my expectation. I would like the app to be kind of modified to have more features that help you to read more of the readings, the watt, kilowatt things. But apart from that, everything is good.

2 years ago

Reply from Pure Energy

Hi, A.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Rosanne San Antonio, TX

Very, very quick response. It was like five years ago, but I remember it being a quick process. I've gone through like two to three inverters since the install. Their customer service is great. I just don't know why the inverters keep failing. But other than that, I'm happy with them.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Rosanne! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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John Lubbock, TX

They were very good at explaining everything and working with me on it as I installed it. It went very smoothly. They did a very professional job of installing the equipment. I got the panels made in America and they are very good quality. I think they're doing a great job.

2 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, John. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Delana San Antonio, TX

If I need anything I contact them, and they're able to get right back to me. They're able to respond quickly. It didn't take too long at all for them to do the installation or anything like that. It was a quick process and they were neat and clean about everything getting things done.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Delana! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Bernardo San Antonio, TX

They're very attentive and they took care of my needs when I needed it. It took a while for the installation, but it was good. The guy showed up, did their thing, and then we just waited for CPS to do the rest. Since they installed I haven't had any problems.

2 years ago

Reply from Pure Energy

Your positive review is greatly appreciated, Bernardo. We like hearing from happy customers because it shows that we are committed to giving great service. Should you ever find yourself in need of our assistance, please don't be hesitant to get in touch with us.

Nov. 22nd, 2022

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Verified Customer

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Awaken Ranger

I'm pleased with Pure Energy. They were very professional. They were there on time and were very professional, clean, and their work was good. I like their craftsmanship, And they would always let me know of anything to do with the procedure. They got me a good interest rate and payment. I have the best-looking panels on the block. I like the low profile, the black panels. I always brag about my System, I talk to them and they would say they paid so much for theirs. And when they found out how much I paid, they were surprised. So I'm pleased with knowing that Pure Energy not only gave me a good deal, but also good equipment.

11 months ago

Reply from Pure Energy

Hi, Awaken Ranger. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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YeshuaLife Org

They were straight to the point. They genuinely seemed to want us to only purchase what made sense for our home and usage. Veteran-friendly and professional. The technicians were fast and skilled. It was a very good experience overall.

7 months ago

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Verified Customer

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April H Meeker

From the initial purchase to the install date was awesome, the company stays in touch with you for every step of the way. We live in an HOA community and they kept us in formed step by step. All the staff are friendly, professional, very informative and respectful. Best customer service we have experienced by far.

8 months ago

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Verified Customer

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Daleforde Waco, TX

I really liked the presentation and after I signed up the workers came out. They were extremely professional and everything went like clock work. I have already recommended this service to 3 of my other friends.

1 year ago

Reply from Pure Energy

Hi, Daleforde. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Dennis Corkum San Antonio, TX

Everything he talked to me about, has happened. He has been very good about following up. The time frame for everything was slower than expected, but I don’t believe that was due to Nathan

1 year ago

Reply from Pure Energy

Hi, Dennis Corkum. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Kenneth College Station, TX

They were very responsive to any issues that I brought up and worked with me as quickly as they could. They showed up early, before the scheduled time and came up, got started right away and it went very quickly.

1 year ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Scott Katy, TX

It's pretty standard. The installation itself was fine. There was a bit of a delay with inventory which created some unforeseen circumstances, but installation was okay. Customer service was pretty proactive, just a couple of nudges needed here and there.

1 year ago

Reply from Pure Energy

Hi, Scott. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Larry Lubbock, TX

Very smooth process, they were in and out half a day. I've been able to get a hold of them on more than one occasion. It's only been three weeks, but thus far everything seems normal. Everything's working just fine.

1 year ago

Reply from Pure Energy

Hi, Larry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Wyatt Victoria, TX

Pure energy was great, I've had 0 problems. Any time I've had any questions, I call and if the lady that I talk to doesn't know, she'll find somebody that does know and they'll call me right back, within the day.

1 year ago

Reply from Pure Energy

Hi, Wyatt. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jeffrey Abilene, TX

Pure Energy answered every question I had about the product that they were selling. They were pretty professional about the inatllation process. They came to work on time and they didn't try to rush anything.

1 year ago

Reply from Pure Energy

Hi, Jeffrey. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Isaiah San Antonio, TX

Communication was not very great. They were good at answering my questions as long as I reached out. Installation went fairly smooth aside from the the lag time. I believe they did majority of the install on one day in October and then they finished it January 1st. So took quite a bit of time to actually get that done. They just need to have better communication with their customers.

1 year ago

Reply from Pure Energy

Hi, Isaiah. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Yvonne Heredia San Antonio, TX

If you make over an amount of money per year it's a great write off however you don't really get the refund in your hands to pay down the loan as they make you assume. Again great write off. Also there a free programs out there that were not presented.

2 years ago

Reply from Pure Energy

Hi, Yvonne Heredia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Leon Tan San Antonio, TX

Pure Energy has been a great company to work with. From day one I never felt mislead or oversold any of their benefits. From a customer service standpoint, they've proven they're one of the best in the business.

2 years ago

Reply from Pure Energy

Hi, Leon Tan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 12th, 2022

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Verified Customer

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Matthew Epperson San Antonio, TX

App has not shown any data from system since Oct 3 and I have called multiple times to speak to someone concerning this. No instructions or procedures were given after system was installed. We were promised a $700 gift card with our purchase of system because another company offered it and pure energy matched it but after numerous calls and run a round we still have not received our gift card.

2 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthew Epperson . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 12th, 2022

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Verified Customer

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Lily San Antonio, TX

They noticed, diagnosed and began fixing an issue with our panels before we even noticed something was wrong. In my book, that is above and beyond customer service and care, even after everything was installed

2 years ago

Reply from Pure Energy

Hi, Lily. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Sarah Jones Lubbock, TX

Everyone was so friendly at the company, they were always there to help and give us as much information as possible. The Crews that installed were prompt, on time, and very efficient.

2 years ago

Reply from Pure Energy

Hi, Sarah Jones. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Emelda

I'm still having to pay a large electrical bills and then the solar energy bill, so it's not economically benefiting me. They just came one day randomly and we didn't know they were coming in and then after they're done nobody said they were done. It was just kind of like we put it up there and that's it. I don't think they contacted me enough. We never knew the process of what was the next step.

2 years ago

Reply from Pure Energy

Hi, Emelda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Don San Antonio, TX

They're a little bit difficult to reach. Scheduling was kind of hard, but once it started moving, it went really smooth. It is top of the line and it's performance has been great since we've had it. No problems and it's got a nice warranty.

2 years ago

Reply from Pure Energy

Hi, Don. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Lonnie2 Alice, TX

They've answered all the questions, they've helped with the problems that we have had. Very easy. Overall, I think they did a fabulous job. It took a little while to get it all completed, but everything worked out fine.

2 years ago

Reply from Pure Energy

Hi, Lonnie2. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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James Desoto, TX

I had a problem with the communication piece and it appeared that no one wanted to really work with me when I had the problem and my solar panel didn't work for three months. My converter went out within the first eight months of of me having the product. Installation went fairly well. They damaged gutters from the installation, but the installation went pretty well.

2 years ago

Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Sasha

I haven't had any issues or problems with them so far. They had to put them up in two days due to bad weather, but I think they would have done it in one. They just kept me in the loop a lot.

2 years ago

Reply from Pure Energy

Hi, Sasha. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Keneth Lorena, TX

Anytime I call, any question, they were ready to talk to me. They didn't have the solar panels in so they got everything ready the first day, and the second day they were able to come out and finish it.

2 years ago

Reply from Pure Energy

Hi, Keneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jesus

The installation was very quick, very clean. There was no leftover construction material, everything when they left was back to the way it was when they actually left my residence.

2 years ago

Reply from Pure Energy

Hi, Jesus. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Susana San Antonio, TX

I can always speak to a representative. They're always very friendly and very helpful. There was a part, went out and no one proactively notified us. I found out because there was no reading on our panel. I just wish somebody would have called me and given me a heads up instead of me finding out on my own.

2 years ago

Reply from Pure Energy

Hi, Susana. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Tyson Lubbock, TX

The installers took their time and picking up their trash and making sure there was no leaks in the ceiling. It's just good. Anytime I have a problem, they fixed it and gave me the information where I can actually do it myself the next time.

2 years ago

Reply from Pure Energy

Hi, Tyson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Bruce Temple, TX

The initial service was very good but I also very much appreciated the follow up and the information that was shared with me to keep me in the know and and what was happening at all times.

2 years ago

Reply from Pure Energy

Hi, Bruce. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Pete San Antonio, TX

When I would call the representative, if I couldn't get a hold of him, I left a message, he was able to respond back almost immediately. So the customer service response from him was excellent.

2 years ago

Reply from Pure Energy

Hi, Pete. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Mary San Antonio, TX

They explained everything really well and that was good for this 83 year old woman. Installation went good, there was no bother and there was no mess left or anything. They just did it.

2 years ago

Reply from Pure Energy

Hi, Mary. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Deandre Temple, TX

Anytime we've had any questions, they've been answered pretty quick. They kinda talked us out of getting the battery box or whatever it is and I think we really should have gotten that.

2 years ago

Reply from Pure Energy

Hi, Deandre. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Darlene San Antonio, TX

What the salesperson said that they were going to do versus what they did was night and day. The installation itself was fine. The time that they installed it and the time that it was actually hooked up was too much, which I thought was ridiculous.

2 years ago

Reply from Pure Energy

Hi, Darlene. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Jerome San Antonio, TX

I've used the app to monitor and it has worked very well, very simple, very easy and I'm impressed. They had it up very quickly, no issues. No issues with customer support, everything went very smoothly.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Jerome! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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