Pure Energy: Read 364 User Reviews From Real Homeowners

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Verified Customer

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Esteban

The solar panels are not cheap, but we're seeing the results of it already in our electricity bills. Everything looks great, all the work was done great. They showed up early in the morning, they were prepared. They had, the day before, delivered the panels. They let us know exactly what was going to go on and what to expect.

1 year ago

Reply from Pure Energy

Hi, Esteban. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Juan

The sales guy was real knowledgeable, I already had his personal cell phone number where I can text him personally. He will reply to my calls immediately. As far as the installation, it just took forever to get it approved by the city, because there were some issues that Pure Energy didn't know about the city codes here. As far as I know, the panels are really high efficiency and they're very durable. My electric bill got reduced to almost $200 a month.

1 year ago

Reply from Pure Energy

Hi, Juan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Amarillo, TX

Installation seemed pretty smooth. They came in and set up ladders and everything. It's pretty steep so they set up stuff so they were safe. They're pretty fast. It was maybe 4 hours they were on site and it was done, up and running, and then they had to be connected or turned on the next day.

1 year ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Kenneth

They were able to meet their requirements for hours of direct sunlight by putting in 3 sets of panels instead of just 1 so they were able to work around my trees. I thought they were really great. They updated me in terms of the progress, everything they had direct control over.

1 year ago

Reply from Pure Energy

Hi, Kenneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Adam Abilene, TX

The installation process was pretty quick and painless. They brought panels out one day and then the installers came out the next day and put everything together. We did have to get the permit process done after they were put up, before we turn them on, but other than that, everything was pretty painless.

1 year ago

Reply from Pure Energy

Hi, Adam. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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A. San Antonio, TX

Installation went smooth. It was fast, it exceeded my expectation. I would like the app to be kind of modified to have more features that help you to read more of the readings, the watt, kilowatt things. But apart from that, everything is good.

1 year ago

Reply from Pure Energy

Hi, A.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jason San Antonio, TX

They seem to be pretty attentive and had answers to the questions that I had about the system and the process. I think the biggest issue that we had was just waiting for our local energy provider to certify the installation. That took the longest but as far as everything else, that went pretty quick.

1 year ago

Reply from Pure Energy

Hi, Jason. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Leah San Antonio, TX

It went rather smoothly. I think they were there for maybe one whole day from early morning until it started getting dark at night. They actually had inadvertently broke a window, but they did replace the window that they cracked, so other than that it was a smooth transition. They cleaned up everything afterwards. Very polite, very thorough.

1 year ago

Reply from Pure Energy

Hi, Leah. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Corpus Christi, TX

They came within one day, installed all the panels and the electrical stuff. Actually turning on the the actual panels and everything themselves took a lot longer just because of inspections and all kinds of stuff from the electric companies and the city.

1 year ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Stephanie

Installation was fine. They came out, they plunked it on the roof and left. That's about it. I'm not entirely sure it's fulfilling all the promises they made. It's supposed to be providing plenty of electricity for us to not be paying an electric bill. In the last month, our electric bill was $120, and that was a whole bunch of odd fees and then some electricity that they covered that the system didn't. So I don't really know and I've asked questions, I can't get answers, I get a lot of "we're checking into it."

1 year ago

Reply from Pure Energy

Hi, Stephanie. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Elizabe

At the time of the install everyone was wonderful, but then I've kind of been abandoned. I have some questions that I still have and I don't know. They did not provide me much of the details that I needed. I had to ask my neighbors how they do it. For example, they never told me that there is an app where I can check to see the progress of my solar panels, if they're working, how they're working, what my energy saving is and all that.

1 year ago

Reply from Pure Energy

Hi, Elizabe. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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John

I had some issues in the beginning and I'd call them and they would get back with me immediately if they didn't answer the phone when I called. The company that they sell the products of had some issues and they assured me they'd get straightened out and they have. It was all technical stuff as far as monitoring the system and the app that was on it, but the app didn't work. Solar Edge had some issues at first, but they have then had software updates and everything's working like it's supposed to now so we're not having any problems.

1 year ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Rosanne San Antonio, TX

Very, very quick response. It was like five years ago, but I remember it being a quick process. I've gone through like two to three inverters since the install. Their customer service is great. I just don't know why the inverters keep failing. But other than that, I'm happy with them.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Rosanne! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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John Lubbock, TX

They were very good at explaining everything and working with me on it as I installed it. It went very smoothly. They did a very professional job of installing the equipment. I got the panels made in America and they are very good quality. I think they're doing a great job.

2 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, John. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Bernardo San Antonio, TX

They're very attentive and they took care of my needs when I needed it. It took a while for the installation, but it was good. The guy showed up, did their thing, and then we just waited for CPS to do the rest. Since they installed I haven't had any problems.

2 years ago

Reply from Pure Energy

Your positive review is greatly appreciated, Bernardo. We like hearing from happy customers because it shows that we are committed to giving great service. Should you ever find yourself in need of our assistance, please don't be hesitant to get in touch with us.

Nov. 22nd, 2022

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Verified Customer

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Delana San Antonio, TX

If I need anything I contact them, and they're able to get right back to me. They're able to respond quickly. It didn't take too long at all for them to do the installation or anything like that. It was a quick process and they were neat and clean about everything getting things done.

2 years ago

Reply from Pure Energy

Thank you for your 5-star review, Delana! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Ellen Stewart Mexia, TX

I first learned about PURE Solar Panels from Josh. He was very patient and so helpful and informative. He and Callie lead me through the process and made it so easy. A guy, I don’t remember his name, but he came and took pictures of my roof with a drone, calculating how many panels I would need and where they needed to be placed. So cool. Jose and Gabe were the ones that installed the panels and did a great job. They were both very friendly and explained the process of putting the panels on my roof. Dillon was the one who installed the meter and new breakers in the breaker box. He was very professional and so nice and informative and did a great job. I highly recommend and appreciate this entire team. I’m looking forward to keeping my energy bill low for the next 25 plus years and knowing this company will be there. Thanks so much!! I’m so glad I said yes.

11 months ago

Reply from Pure Energy

Hi, Ellen Stewart. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Ed von Dran

Pure energy is pure trouble! As a cash customer i was treated poorly! I paid my 20% cash down payment in May 2024. It took 3 weeks to get the plans approved. Once we were approved by the city, the team installed the panels and we paid the next 70%, so now we are 90% paid and not a KW generated. Unfortunately, management didn't listen to the electrician thinking he could hot wire our system which already included 10KW solar and a 22KV Generac. The electrician and myself as a professional engineer, concurred it was too dangerous to "hot wire" this system. This is where we began to lose traction. It took another 2 weeks to get a shut down scheduled. Finally, after a long wait, we had to seek alternative accommodations for a day while the power was off. The next item was inspection. Another week plus to get this scheduled... and guess what Pure "slow chaos" Energy wanted their last 10%. Still not a single KW generated and would be another week and a half to get the system commissioned. It doesn't end there. I insisted i wouldn't make final payment until the system was commissioned and operating. In the meantime, I inspected the system myself as a professional engineer and turned it on shielding the monitoring antenna with aluminum foil. The saga continues! The commissioning appointment occurred the day after departed on vacation, the 23rd of July. After the commissioning, the Pure "conceited" Energy representative Ron, left the system in the off position, steeling 11 days production from my electrical bill. I am still not signed into Solar Edge, the performance monitoring system, because it appears Pure "BS" Energy has not authorized or sponsored our access. Buyer beware. Personally, I wouldn't trust this company to walk my dog! Pure energy

3 months ago

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Verified Customer

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Mariana Rayas

Great people very kind ,reassuring, and efficient. The job was always finished earlier than promised. We were able to get our roof replaced also with them which was an awesome combo. 10/10 would recommend

5 months ago

Reply from Pure Energy

Hi, Mariana Rayas. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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K N

Installation was seamless and easy. Staff are very easy to deal with. However I am not seeing the expected savings from solar and still paying about 25% of my previous monthly energy bill so the cost savings is not there and likely not worth it at the moment.

6 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, K N. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your name?

Jun. 20th, 2024

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Verified Customer

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Darla Madrid

The people are so nice and relatable, very patient too. We had a lot of questions before getting solar panels and they were able to walk us through the options and our concerns. They’re also always available still if we have questions! It doesn’t take long at all to get ahold of someone.

6 months ago

Reply from Pure Energy

Hi, Darla Madrid. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Ignacio Dicun

Amazing and fast service. Amanda did a great job explaining everything. The installation was way quicker than what estimation time was. So far first month have produced double the electricity we normally used. Very exciting!!

6 months ago

Reply from Pure Energy

Hi, Ignacio Dicun. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Mary Tynan

I have had Solar panels since last August - my electric bill has been extremely lower compared to last year - my last bill was $ 84 - prior to my 2023 bill for $$289 I was unsure at first about going solar but I do believe that it was the best decision I ever made

7 months ago

Reply from Pure Energy

Hi, Mary Tynan. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Alex J.

From meeting Mosiah and having the installation was great all around. Very thorough and professional and the installation was finished within the same day. Thanks again to Mosiah and Megan as well for the great communication on everything.

8 months ago

Reply from Pure Energy

Hi, Alex J.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Daleforde Waco, TX

I really liked the presentation and after I signed up the workers came out. They were extremely professional and everything went like clock work. I have already recommended this service to 3 of my other friends.

1 year ago

Reply from Pure Energy

Hi, Daleforde. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Dennis Corkum San Antonio, TX

Everything he talked to me about, has happened. He has been very good about following up. The time frame for everything was slower than expected, but I don’t believe that was due to Nathan

1 year ago

Reply from Pure Energy

Hi, Dennis Corkum. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Larry Lubbock, TX

Very smooth process, they were in and out half a day. I've been able to get a hold of them on more than one occasion. It's only been three weeks, but thus far everything seems normal. Everything's working just fine.

1 year ago

Reply from Pure Energy

Hi, Larry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Scott Katy, TX

It's pretty standard. The installation itself was fine. There was a bit of a delay with inventory which created some unforeseen circumstances, but installation was okay. Customer service was pretty proactive, just a couple of nudges needed here and there.

1 year ago

Reply from Pure Energy

Hi, Scott. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Kenneth College Station, TX

They were very responsive to any issues that I brought up and worked with me as quickly as they could. They showed up early, before the scheduled time and came up, got started right away and it went very quickly.

1 year ago

Reply from Pure Energy

Hi, Kenneth. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Wyatt Victoria, TX

Pure energy was great, I've had 0 problems. Any time I've had any questions, I call and if the lady that I talk to doesn't know, she'll find somebody that does know and they'll call me right back, within the day.

1 year ago

Reply from Pure Energy

Hi, Wyatt. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jeffrey Abilene, TX

Pure Energy answered every question I had about the product that they were selling. They were pretty professional about the inatllation process. They came to work on time and they didn't try to rush anything.

1 year ago

Reply from Pure Energy

Hi, Jeffrey. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Isaiah San Antonio, TX

Communication was not very great. They were good at answering my questions as long as I reached out. Installation went fairly smooth aside from the the lag time. I believe they did majority of the install on one day in October and then they finished it January 1st. So took quite a bit of time to actually get that done. They just need to have better communication with their customers.

1 year ago

Reply from Pure Energy

Hi, Isaiah. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Yvonne Heredia San Antonio, TX

If you make over an amount of money per year it's a great write off however you don't really get the refund in your hands to pay down the loan as they make you assume. Again great write off. Also there a free programs out there that were not presented.

1 year ago

Reply from Pure Energy

Hi, Yvonne Heredia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Leon Tan San Antonio, TX

Pure Energy has been a great company to work with. From day one I never felt mislead or oversold any of their benefits. From a customer service standpoint, they've proven they're one of the best in the business.

1 year ago

Reply from Pure Energy

Hi, Leon Tan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 12th, 2022

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Verified Customer

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Matthew Epperson San Antonio, TX

App has not shown any data from system since Oct 3 and I have called multiple times to speak to someone concerning this. No instructions or procedures were given after system was installed. We were promised a $700 gift card with our purchase of system because another company offered it and pure energy matched it but after numerous calls and run a round we still have not received our gift card.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Matthew Epperson . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 12th, 2022

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Verified Customer

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Sarah Jones Lubbock, TX

Everyone was so friendly at the company, they were always there to help and give us as much information as possible. The Crews that installed were prompt, on time, and very efficient.

1 year ago

Reply from Pure Energy

Hi, Sarah Jones. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Lily San Antonio, TX

They noticed, diagnosed and began fixing an issue with our panels before we even noticed something was wrong. In my book, that is above and beyond customer service and care, even after everything was installed

1 year ago

Reply from Pure Energy

Hi, Lily. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Sasha

I haven't had any issues or problems with them so far. They had to put them up in two days due to bad weather, but I think they would have done it in one. They just kept me in the loop a lot.

1 year ago

Reply from Pure Energy

Hi, Sasha. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Don San Antonio, TX

They're a little bit difficult to reach. Scheduling was kind of hard, but once it started moving, it went really smooth. It is top of the line and it's performance has been great since we've had it. No problems and it's got a nice warranty.

1 year ago

Reply from Pure Energy

Hi, Don. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Emelda

I'm still having to pay a large electrical bills and then the solar energy bill, so it's not economically benefiting me. They just came one day randomly and we didn't know they were coming in and then after they're done nobody said they were done. It was just kind of like we put it up there and that's it. I don't think they contacted me enough. We never knew the process of what was the next step.

1 year ago

Reply from Pure Energy

Hi, Emelda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Lonnie2 Alice, TX

They've answered all the questions, they've helped with the problems that we have had. Very easy. Overall, I think they did a fabulous job. It took a little while to get it all completed, but everything worked out fine.

1 year ago

Reply from Pure Energy

Hi, Lonnie2. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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James Desoto, TX

I had a problem with the communication piece and it appeared that no one wanted to really work with me when I had the problem and my solar panel didn't work for three months. My converter went out within the first eight months of of me having the product. Installation went fairly well. They damaged gutters from the installation, but the installation went pretty well.

1 year ago

Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Darlene San Antonio, TX

What the salesperson said that they were going to do versus what they did was night and day. The installation itself was fine. The time that they installed it and the time that it was actually hooked up was too much, which I thought was ridiculous.

1 year ago

Reply from Pure Energy

Hi, Darlene. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Keneth Lorena, TX

Anytime I call, any question, they were ready to talk to me. They didn't have the solar panels in so they got everything ready the first day, and the second day they were able to come out and finish it.

1 year ago

Reply from Pure Energy

Hi, Keneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Pete San Antonio, TX

When I would call the representative, if I couldn't get a hold of him, I left a message, he was able to respond back almost immediately. So the customer service response from him was excellent.

1 year ago

Reply from Pure Energy

Hi, Pete. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jesus

The installation was very quick, very clean. There was no leftover construction material, everything when they left was back to the way it was when they actually left my residence.

1 year ago

Reply from Pure Energy

Hi, Jesus. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Mary San Antonio, TX

They explained everything really well and that was good for this 83 year old woman. Installation went good, there was no bother and there was no mess left or anything. They just did it.

1 year ago

Reply from Pure Energy

Hi, Mary. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Bruce Temple, TX

The initial service was very good but I also very much appreciated the follow up and the information that was shared with me to keep me in the know and and what was happening at all times.

1 year ago

Reply from Pure Energy

Hi, Bruce. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Tyson Lubbock, TX

The installers took their time and picking up their trash and making sure there was no leaks in the ceiling. It's just good. Anytime I have a problem, they fixed it and gave me the information where I can actually do it myself the next time.

1 year ago

Reply from Pure Energy

Hi, Tyson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Susana San Antonio, TX

I can always speak to a representative. They're always very friendly and very helpful. There was a part, went out and no one proactively notified us. I found out because there was no reading on our panel. I just wish somebody would have called me and given me a heads up instead of me finding out on my own.

1 year ago

Reply from Pure Energy

Hi, Susana. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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