Pure Energy: Read 386 User Reviews From Real Homeowners

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Verified Customer

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Enrique Gonzalez

Great service, from the beginning they were open and answered any questions. The sales rep was 100% prepared with all information and had very thorough answers for every question. The system they use to interpret the product is simplified to a level that it honestly holds its own. I highly recommend PURE. THE SERVICE is all in-house and not a third party contractor. They’re very professional, friendly and honestly care about the product and your home when installing. The technicians are very mindful when installing and even picked up debris and trash that wasn’t even from them. Previous storm blew some trash. The extra step they took made me feel I made the right choice. I highly recommend PURE ENERGY.

10 months ago

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Verified Customer

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Brenda Thistlethwaite

David is such a nice person and explained everything to me. He stayed in touch through the whole process. I had some difficulty and David spent some time resolving it. The company hires effective people to get the job done. When everything was installed, the installers were very professional. I have complete confidence in what they have to offer. Thank you David for all your help and guidance 👍👌😊

10 months ago

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Verified Customer

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Sharon Cook

Still doing the install, but the workers are very polite, very good at doing their job, and great troubleshooting skills! I’m sure every installation is likely to present some issues, and these guys definitely are very knowledgeable and on top of the game!! So exciting to step into the solar world! Further updates coming soon, once I am totally solarized!

11 months ago

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Verified Customer

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Jeannie Aubrey, TX

2 years ago

Reply from Pure Energy

Hi, Jeannie. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 25th, 2023

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Verified Customer

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St. Nick Colorado Springs, CO

If you ever have the pleasure of meeting Will or Deon, I encourage you to give them a listen. They are both very knowledgeable and straight to the point when you want them to be. They pretty much answered any question I had, they even went beyond by getting some one on the spot to answer the more detailed question that they might have been unsure. Solar Panels have gone through several hail storms now and it has held up with no drop in energy production. Techs check up from time to time to ensure system is still functioning as intended. Customer service is great and responsive. I highly recommend Pure Energy if you are looking into solar.

2 years ago

Reply from Pure Energy

Hi, St. Nick. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Verified Customer

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Gerard Boardman, OR

So far i love my solar system, the question about savings is little hard to calculate. First two electric bills (Jan & Feb) were double since I switched companies to one with higher per kwh rate(1:1 buy back ratio. Third bill was a $-103.00, they have been negative electric bills since. Currently running $650 credit balance. My credits are slightly higher than my expenses in those two winter months. So, all that said, my current loan payments are nearly -/3 lower than my two yr average of electric bills. I expect my credits to outstrip my costs in shorter days/wither months so that my expectations are to 30-50% savings…ask me again in a year

2 years ago

Reply from Pure Energy

Hi, Gerard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Jacob Strassner Waco, TX

From beginning to end our sales rep Blake answered all of questions and concerns. We were not the easiest bunch to deal with considering it was our first Solar purchase and had needed an immense amount of hand holding. They were able to set us up with a great deal and a quality product. Emily the Project Manager was also stellar, she made herself readily available to answer any questions and went above and beyond to make us feel secure in our purchase decision. She really helped make the installation process seamless. The entire Waco team was fantastic and I would recommend Pure Energy to anyone considering going Solar!

3 years ago

Reply from Pure Energy

Hi, Jacob Strassner. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Troy Saint Hedwig, TX

It was pretty quick, pretty painless. It happened in stages, first thing was they came out, put on the panels and then they hooked up the boxes to the side. They calibrated them, commissioned them, and then we started benefiting. It's only been a few months that we've actually had it installed and really been using it, but so far on our first electrical bill, we saved $150. They were very attentive to ensuring everything was accomplished and helping us through our problems that occurred along the way with technology. Our salesperson Celeste, just spectacular. Explaining it 5 to 6 times so we understood everything.

3 years ago

Reply from Pure Energy

Hi, Troy. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Linda San Antonio, TX

They were pretty honest about what was required from me to set it up. In the past, other companies have come by and told me I had to cut my trees down. And I refused to cut my trees down. Pure Energy said I didn't need to. So they were honest about that and and I could see that that my trees were not in the way in any way. Installation went well. It was kind of slow. I was getting kind of a little frustrated about it, but there had to be permits and stuff like that. They had to contact the energy company that I'm with and that took a while. That was a little frustrating, but other than that, once everything was set in place, permits and everything, it went pretty smooth.

3 years ago

Reply from Pure Energy

Hi, Linda. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Mariana Dvoroznak

The sales person was very polite and did not pressure me into the sale. Their approach to sell panels is supported by CPS, energy calculations of my usage and best exposure to sun. I did not purchase a backup battery system although lessening my carbon footprint while offsetting the cost of solar panels by selling back unused electricity to CPS has justified my decision to install solar. The installation looks professional.

1 year ago

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Verified Customer

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Anne Blankenship

Amanda and the entire Pure Energy staff were a pleasure to work with. Professional and efficient throughout the entire process as they throughly explained each step as the process went forward. I have been very pleased with the savings I have had on my monthly electric bill and with the app to monitor my savings in $$ as well as seeing the number of saved tree equivalents that increase every few days. I am sorry that I did not install solar panels sooner.

1 year ago

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Verified Customer

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Gabriel Bush San Antonio, TX

Everything went well and the product, so far, seems to be working as expected. If there was one thing I’d say I disliked, it would be the amount of time it took for us to get the panels finally , ordered, installed, and working. It took more than 6 months. I understand there are other parties involved that slow down the process, parties that are out of Pure Energy’s control but still there were times where I thought that we were totally forgotten.

2 years ago

Reply from Pure Energy

Hi, Gabriel Bush. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Michael Lubbock, TX

Our salesperson, Terry was very quick to answer questions. We had some issues with the engineer changing the layout and they were quick to get it fixed and get the engineer to redraw everything and had them back out within a week and they were installed. So we appreciated that. Everything else has been a great process and so far so good. Nicole was always helpful. It was just sometimes difficult to get into contact immediately.

2 years ago

Reply from Pure Energy

Hi, Michael. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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James Euless, TX

The customer support was pretty good. They did respond to my questions and my texts and stuff. They got up on the roof to put the panels on. It didn't take them that long. There wasn't much disruption. And then they came back and did the electrical on a different day. It looks good, it looks solid. After they put the panels up we had 70 mile per hour winds that came through there and they didn't go anywhere. It's good installation. They seemed to be very upfront about everything.

2 years ago

Reply from Pure Energy

Hi, James. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ronald Fountain, CO

We did research with about three different companies and this was the best. Every time I've engaged with them it's been good. The system looks good. They are professional - if there are a problems, we always get answers quick. My only discrepancy with the whole process is it's not even with Pure Energy. There was a lack of knowledge and communication on that fact.

2 years ago

Reply from Pure Energy

Hi, Ronald. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Luis Waco, TX

They try to communicate as best as they could with us. We were waiting for the city for some of the stuff they just couldn't control and we had to wait for the city inspectors. The quality is good. Everything looks good, everything was installed professionally. It took long for them to do it to install here at my home. We started in October and just got completed here back in February. They were easy to reach when I had questions.

2 years ago

Reply from Pure Energy

Hi, Luis. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Karen

It was pretty quick, They established the date that it was going to happen from the beginning. Installation probably took place a week after that. We pretty much waited on permits. Everytime that I talked to them, they answered my questions, they were very clear about what was going to happen next and didn't hesitate to fix the problem. They were very, very willing to help.

3 years ago

Reply from Pure Energy

Hi, Karen. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Tony San Antonio, TX

They're always available if I need to speak to them. The salesperson came by the house. They set up a time for the inspector to go up and check on the roof. And couple weeks later they came back and they gave me a date as to when the installation would begin and that date came, they installed it and just waited for the city to approve their work and after that I was commissioned.

3 years ago

Reply from Pure Energy

Hi, Tony. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Carla San Antonio, TX

The people from Pure Energy let me know when they were gonna be coming by and pretty much took care of it along the way. They coordinated with our energy company here in San Antonio, which I think was like the biggest issue when it comes to installation and they took care of all of that for us, and even helps us pay for our energy bills, so that we didn't have to pay bills.

3 years ago

Reply from Pure Energy

Hi, Carla. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Matthew Lubbock, TX

I've talked to a gentleman named John D.. He had answered all my questions right off the bat. Throughout the paperwork process, I emailed them a couple of times getting an ETA and whatnot, and he was just really quick on response and very accurate. They showed up on time, they got out about an hour ahead of what they were thinking. I work for a trucking company, so I was asleep during it and they didn't bother me one bit.

3 years ago

Reply from Pure Energy

Hi, Matthew. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Robert Stuart San Antonio, TX

They respond immediately and they send people out to troubleshoot. For instance, some of the connections for a panel were loose and dangling and they sent somebody out immediately to repair it. My only problem was how long it took the local power company to come out and do their inspection and approval because it took more than six weeks for them to get it together and get out here before we could hook up and start drawing on the solar power.

3 years ago

Reply from Pure Energy

Hi, Robert Stuart. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Spencer Tuscola, TX

They were the best to talk to. They gave you all the facts right off the front, not really hiding, they told us exactly how much we were paying in the future. I have had no issues, no hiccups, nothing. They were there on time and they finished. I like the app that connects with what's going on in my house. Straight up, no issues so far. Super trustworthy.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Spencer! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Anthony Ward

Pure Energy was easy to work with. They use top quality panels and their team is great - everyone in the office, all the way down to sales and installation technicians. Probably the best solar energy company in Lubbock!

9 months ago

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Verified Customer

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Yvonne Carrillo

100 percent recommend Pure Energy they worked with our schedule were friendly and professional. Did an amazing job with our installation. We were very satisfied with the entire process!

10 months ago

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Verified Customer

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Penelope Previtera

Harrison V was great at explaining the solar panel system to us in detail. Pure Energy is a professional company, handling everything with the city and CPS. Everything went smooth and we were installed, hooked up, inspected and running within the time frame promised. We are very happy.

1 year ago

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Verified Customer

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Robert Stubblefield

I appreciate and approve of the services that pure energy has bestowed on me. They installed my system promptly and with care. The installation team worked with my hours and did an excellent job. System looks great. Thanks pure energy team!

1 year ago

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Verified Customer

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Marlon U

I love that they are an all inclusive company that make and install your solar panels. No third party installers you only deal with one company! They walk you through every step of the process of going solar so your not surprised by anything.

1 year ago

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Verified Customer

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Chris Andrews Gig Harbor, WA

Aggressive soliciting but they deliver. Sales reps were knocking down my door for a couple weeks straight, different companies but Pure got the deal. Also, compared to my neighbor who signed around the same time with a different company, I was hooked up and ready to go before he got his panels installed.

2 years ago

Reply from Pure Energy

Hi, Chris Andrews. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 7th, 2023

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Verified Customer

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Mohammad Mansfield, TX

The first phase was fast and and good. The second phase is I added nine more panels that took around five months. The customer support delayed and it took so long for me to install the second phase. The price was good, the service was good.

2 years ago

Reply from Pure Energy

Hi, Mohammad. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Jonathan Pasadena, TX

They did everything they said they were going to do. It made my life easy and I don't have to worry about a lot. They told me the exact process that lined up with exactly what they said, from the billing amount to the financing amount to the install date and what to expect.

2 years ago

Reply from Pure Energy

Hi, Jonathan. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Nicholas San Antonio, TX

They came in and were friendly sales people, they weren't pushy like most of the other sales companies that kind of harass you to try to get their services. It was pretty quick and easy, they came here and installed the solar panels and the only wait was waiting on the electric company to get their stuff together and hook up their end of it.

2 years ago

Reply from Pure Energy

Hi, Nicholas. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Yeraly San Antonio, TX

Everything has gone pretty smoothly and everybody's been really good and attentive when it comes to meeting my needs. They're here right now, they're plugging everything up right now as we speak. It's just been a pretty smooth process.

2 years ago

Reply from Pure Energy

Hi, Yeraly. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Richard

They were forward and honest when they came out and told us about what it was going to do, what it wasn't gonna do, and the price it was going to cost up front. It was very positive. They've been responsive and got me to answers and the solutions pretty quickly. Installation was seamless.

3 years ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Esteban

The solar panels are not cheap, but we're seeing the results of it already in our electricity bills. Everything looks great, all the work was done great. They showed up early in the morning, they were prepared. They had, the day before, delivered the panels. They let us know exactly what was going to go on and what to expect.

3 years ago

Reply from Pure Energy

Hi, Esteban. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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James San Antonio, TX

They're very responsive, either through calling back on the phone or emailing and keeping up with the install and service process. It was very speedy, professional and neat. They use one of the more popular brands of solar panels and electrical equipment for the house.

3 years ago

Reply from Pure Energy

Hi, James. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Amarillo, TX

Installation seemed pretty smooth. They came in and set up ladders and everything. It's pretty steep so they set up stuff so they were safe. They're pretty fast. It was maybe 4 hours they were on site and it was done, up and running, and then they had to be connected or turned on the next day.

3 years ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Kenneth

They were able to meet their requirements for hours of direct sunlight by putting in 3 sets of panels instead of just 1 so they were able to work around my trees. I thought they were really great. They updated me in terms of the progress, everything they had direct control over.

3 years ago

Reply from Pure Energy

Hi, Kenneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Adam Abilene, TX

The installation process was pretty quick and painless. They brought panels out one day and then the installers came out the next day and put everything together. We did have to get the permit process done after they were put up, before we turn them on, but other than that, everything was pretty painless.

3 years ago

Reply from Pure Energy

Hi, Adam. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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A. San Antonio, TX

Installation went smooth. It was fast, it exceeded my expectation. I would like the app to be kind of modified to have more features that help you to read more of the readings, the watt, kilowatt things. But apart from that, everything is good.

3 years ago

Reply from Pure Energy

Hi, A.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jason San Antonio, TX

They seem to be pretty attentive and had answers to the questions that I had about the system and the process. I think the biggest issue that we had was just waiting for our local energy provider to certify the installation. That took the longest but as far as everything else, that went pretty quick.

3 years ago

Reply from Pure Energy

Hi, Jason. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Leah San Antonio, TX

It went rather smoothly. I think they were there for maybe one whole day from early morning until it started getting dark at night. They actually had inadvertently broke a window, but they did replace the window that they cracked, so other than that it was a smooth transition. They cleaned up everything afterwards. Very polite, very thorough.

3 years ago

Reply from Pure Energy

Hi, Leah. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Corpus Christi, TX

They came within one day, installed all the panels and the electrical stuff. Actually turning on the the actual panels and everything themselves took a lot longer just because of inspections and all kinds of stuff from the electric companies and the city.

3 years ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Rosanne San Antonio, TX

Very, very quick response. It was like five years ago, but I remember it being a quick process. I've gone through like two to three inverters since the install. Their customer service is great. I just don't know why the inverters keep failing. But other than that, I'm happy with them.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Rosanne! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Fredrick Waxahachie, TX

Very good. The production from the pannels is what they said. It went very smooth. They showed up on time, they explained everything that would be going on and then what they were doing. Anytime I called and had a question, it was answered.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Fredrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Bernardo San Antonio, TX

They're very attentive and they took care of my needs when I needed it. It took a while for the installation, but it was good. The guy showed up, did their thing, and then we just waited for CPS to do the rest. Since they installed I haven't had any problems.

3 years ago

Reply from Pure Energy

Your positive review is greatly appreciated, Bernardo. We like hearing from happy customers because it shows that we are committed to giving great service. Should you ever find yourself in need of our assistance, please don't be hesitant to get in touch with us.

Nov. 22nd, 2022

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Verified Customer

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John Lubbock, TX

They were very good at explaining everything and working with me on it as I installed it. It went very smoothly. They did a very professional job of installing the equipment. I got the panels made in America and they are very good quality. I think they're doing a great job.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, John. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Delana San Antonio, TX

If I need anything I contact them, and they're able to get right back to me. They're able to respond quickly. It didn't take too long at all for them to do the installation or anything like that. It was a quick process and they were neat and clean about everything getting things done.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Delana! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Laura Guerrero

Since having the solar panels installed, my electric bills are literally half of what they used to be and I am able to run the a/c cooler and I am much more comfortable.

9 months ago

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Verified Customer

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Sandra McCutcheon

Pure energy has done an excellent job of installing solar on my house They’ve been very responsive to any of my questions I recommend them to anyone considering solar power

1 year ago

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Verified Customer

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Joslyn Hildreth

They are great to work with. Letting us know each step of the way. The installation went so smooth I couldn't believe they already had it up and running. Pure Energy is a joy to work with.

1 year ago

Pure Energy Reviews

Summary of Reviews