Elevation: Read 618 User Reviews From Real Homeowners

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Verified Customer

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NATHAN BREKKEN Phoenix, AZ

over all good service and customer satisfaction

3 years ago

Reply from Elevation

Thank you Nathan. Please keep us posted on your savings.

Mar. 29th, 2021

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Verified Customer

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Stan Price

The product itself seems to be fine but the service and communication has been lacking.

4 years ago

Reply from Elevation

Hi Stan, we apologize that we missed the mark with communication. We are always looking for ways to improve our process so this feedback is helpful. We'll send this over to our customer service team so they can review our current touchpoints and adjust them so we're always keeping our customers up to date on their project and responding in a timely manner.

Mar. 18th, 2020

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Verified Customer

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Chris

Very Organized, quick to respond to inquiries

4 years ago

Reply from Elevation

Thank you, Chris! Can't wait to hear about your savings.

Nov. 26th, 2019

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Verified Customer

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Teresa Jacobs

Customer service, installation & after sales are very good.

4 years ago

Reply from Elevation

Thanks, Teresa! Customer service is our top priority so this is great to see. Congratulations on going solar!

Nov. 26th, 2019

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Verified Customer

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tim

price and service. solar is green and good

4 years ago

Reply from Elevation

Thanks for the review, Tim. We are so happy to hear our team took such great care of you!

Nov. 26th, 2019

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Verified Customer

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Mike Meyer

good product, completed on schedule, good results

4 years ago

Reply from Elevation

Thanks, Mike. We are so happy to hear our team took such great care of you!

Nov. 26th, 2019

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Verified Customer

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Jay Phoenix, AZ

Installation was a two day period. Very easy.

4 years ago

Reply from Elevation

We will definitely give your team some kudos for taking care of business! So glad they made your installation process so easy for you. Thanks for the review, we sincerely appreciate it. Let us know if you ever need anything!

Nov. 20th, 2019

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Verified Customer

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Terry Bell Henderson, NV

Poor Quality and customer service, system not installed where directed, array shaded most pof the day

5 years ago

Reply from Elevation

Hi Terry, we apologize that you aren't getting the production you were expecting. The panels might not be receiving as much as they did in the earlier months because you are consuming a bit more due to summer. You just need to wait for those credits to build back up and you will see the large savings again. Please let us know if you have any further questions.

Aug. 20th, 2019

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Verified Customer

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Monica French

Incorrrect information from sales person up front. Many issues throughout process

5 years ago

Reply from Elevation

Hi Monica, we're sorry that things didn't go as smoothly as it should have. We're always looking to improve our process so your feedback is helpful.

May. 2nd, 2019

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Verified Customer

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Merly becasen

the people working at the solar are great

5 years ago

Reply from Elevation

Thank you, Merly. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

May. 2nd, 2019

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Verified Customer

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Josue Beltran

They installed the panels but lied on information given to me.

5 years ago

Reply from Elevation

Hi Josue, we're sorry that you felt deceived on what you were sold. I will be sure to bring this up to our sales director to make sure training is up to par throughout the entire company.

May. 2nd, 2019

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Verified Customer

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Dennis

Quick, fair and honest and very dependable.

5 years ago

Reply from Elevation

Thank you, Dennis! We appreciate you taking the time to leave us a review. We're always looking for ways to improve so let us know what we could have done to give you the 5-star experience we're always aiming for.

May. 2nd, 2019

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Verified Customer

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Justin specter Las Vegas, NV

I found out there prices are higher then other companies.

5 years ago

Reply from Elevation

Hi Justin, our prices are a little higher because we offer premium products. While they have higher upfront costs, they are more efficient and offer longer warranties which pay off in the long run. We hope you're enjoying your system out there in Las Vegas and let us know if you ever have any questions.

Apr. 22nd, 2019

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Verified Customer

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B

Communication and followup was consistently horrible. Salesman did not do what he promised or followed through.

5 years ago

Reply from Elevation

Hi, we apologize that you have had such a negative experience. We'd love an opportunity to fix your issues and make this right. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 10th, 2019

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Verified Customer

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Brian

It went up pretty quick and it was all good.

5 years ago

Reply from Elevation

Thanks, Brian!

Apr. 9th, 2019

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Robert Buzzard Sun City, AZ

One of the most unprofessional companies I have ever dealt with! No follow through, poor customer service and lackadaisical attitude! Try another company.

10 months ago

Reply from Elevation

Thank you for sharing your experience with us. We strive to provide the best customer at all times, and it is disappointing that did not meet your expectations. A Customer Experience manager has attempted to contact you multiple times. Please feel free to give them a call back at your earliest convenience at the number shared. We look forward to speaking with you.

Dec. 5th, 2023

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Ella Fuller

Dustin did a great job. He finished the installation quickly and showed me how to use the app.

1 year ago

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Ralph Martin Phoenix, AZ

Install was great overall! Dustin was very professional and helpful! No complaints

1 year ago

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Sabastian Reeves

Overall great experience! Dustin was super helpful and installed the new equipment very quickly.

1 year ago Edited January 13, 2023

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Aaron Torres Mesa, AZ

Great customer service provided, I had a amazing experience and Javier did an amazing job

1 year ago

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Jay (3dahs)

Luc was professional and helpful. Thank you for your friendly demeanor and great service!

1 year ago

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Alma Duenas Chula Vista, CA

very helpful and personable…looking forward to using Elevation for future projects.

1 year ago

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Tyler Still Mesa, AZ

Javier did my Energy Efficiency install. I am very happy with the work that he did

1 year ago

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Amber Baker Phoenix, AZ

Elevation was definitely the right choice for us. Especially the help I received from Marilyn.

1 year ago Edited November 21, 2022

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Rick G Crowley, TX

The whole process was awesome. The pricing and the customer service was fantastic!

3 years ago Edited September 14, 2021

Reply from Elevation

We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Aug. 1st, 2021

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angels house Columbia, SC

Haven’t tried the solar panels yet but the installers were really terrific folks.

4 years ago

Reply from Elevation

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Our Energy Efficiency Teams are amazing. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Jul. 8th, 2020

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Dat Guy Mesa, AZ

Had a great meeting with Tuesday and went over a lot of great options for me and my family.

4 years ago

Reply from Elevation

Thank you! Tuesday is amazing. We have so many options to fit all of our customers needs.
Feel free to reach out anytime should you have any questions.

Jun. 23rd, 2020

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Glenn Houston, TX

Very friendly reps, designed a system that would meet my needs, then executed the plan.

4 years ago

Reply from Elevation

Love it Glenn. Thanks for the review! Sounds like our guys made everyone happy today! Let us know if you need anything.

Jul. 6th, 2020

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Gary Las Vegas, NV

Very knowledgeable and helpful. Able to make sure that I understood all my options.

5 years ago

Reply from Elevation

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Nov. 20th, 2019

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Wendy Truelove Garland, TX

Reps are very responsive and informative, extremely helpful with respect to finding resources to help answer questions.

5 years ago

Reply from Elevation

Thanks, Wendy! Happy to hear that the team was so helpful.

Nov. 20th, 2019

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Patricia Keller, TX

Jessica and Tyler were a pleasure to work with. Very knowledgeable of product(s) and processes.

5 years ago

Reply from Elevation

Thank you, Patricia, we truly appreciate the feedback. Enjoy your solar and let us know if you ever need anything!

Nov. 20th, 2019

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Ernesto Arenivar Mesa, AZ

It was great customer service and he was so patient with us and answered all our questions.

5 years ago

Reply from Elevation

Thank you so much, Ernesto! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Aug. 29th, 2019

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Clyde Gannon Arlington, TX

Dru gave me a solar consultation and explained the solar process and how everything works well.

6 years ago

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Javier Hernandez Tolleson, AZ

We were able to design a system that best suits our home for a very economical cost.

6 years ago

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Verified Customer

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Bruce

The installation went well, but they aren't that great at communication.

5 years ago

Reply from Elevation

Hi Bruce, we apologize that we missed the mark with communication. Customer service is our top priority and we want to make sure you're happy with your decision to do business with us so someone will be reaching out shortly to address your concerns.

Apr. 9th, 2019

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David Moran Phoenix, AZ

Fast work by Dustin. Install went well. Great communication and product.

1 year ago

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Emily Johnson Glendale, AZ

Luc was so professional and pleasant to work with! So grateful for his service!

1 year ago

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Chris Villanueva Oakland, CA

Luc was very professional and friendly. I’m very grateful for his service!

1 year ago

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MeGa_Assassin YT Atlanta, GA

Rigo and his crew did a fantastic job would definitely recommend.

1 year ago

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Michael Diaz Queen Creek, AZ

Rigo and his crew did a excellent job would definitely recommend.

1 year ago

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Yolanda Bradley Queen Creek, AZ

Rigo and his crew did an awesome job showed up on time and we’re very polite.

1 year ago

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Richard Chase Fort Worth, TX

All the staff including Kacey J. and Jessica B. were very helpful.

3 years ago Edited January 10, 2024

Reply from Elevation

Thanks Richard for your 5-Star review. Please keep us posted on your savings.

Feb. 23rd, 2021

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Dan Menne Apache Junction, AZ

Eric was great about explainging the process the cost and kept in touch without being pushy

3 years ago

Reply from Elevation

Thank you Dan, we our customers satisfaction is our #1 priority.

Feb. 17th, 2021

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Gregory Smith Pahrump, NV

So far has been a great no pressure sales friendly answered all questions

4 years ago

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Jo Wylie, TX

They were very knowledgable and addressed my questions and concerns.

5 years ago

Reply from Elevation

Thanks, Jo! If you ever have any questions, don't hesitate to reach out. We're always here!

Nov. 20th, 2019

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Israel Falcon Las Vegas, NV

Every one was fantastic, helpful, informative, polite. I rate them a 10.

5 years ago

Reply from Elevation

Thank you Israel, truly appreciate the feedback. Enjoy your solar and let us know if you ever need anything!

Nov. 20th, 2019

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Jenny Henderson, NV

They have a great warranty and Celso was extremely kniwlegable.

5 years ago

Reply from Elevation

Thank you so much for your review, Jenny. Glad to hear that Celso was so helpful during your consultation. Congratulations on going solar!

Aug. 22nd, 2019

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Jan Johnson Avondale, AZ

They are the best always there with a answer and tend to the customers needs.

5 years ago

Reply from Elevation

Thank you, Jan. Customer service is our top priority so this is fantastic feedback. Let us know if you ever have any questions.

Aug. 29th, 2019

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David Newton, UT

Did not have a rep in my area, said they would contact a partner company to provide the information I was seeking. So far there has been no further contact with anyone.

5 years ago

Reply from Elevation

Hi David, thank you again for speaking with us this afternoon. We apologize again for the misunderstanding that kept you waiting. Unfortunately, we don’t have any partners in your area that we could refer you too. But we do wish you the best of luck in finding a company who can build you a system.

Jan. 22nd, 2019

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James Hansen Mesa, AZ

Happy with the service and what I am seeing in electric savings.

6 years ago

Elevation Reviews