Elevation: Read 618 User Reviews From Real Homeowners

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Douglas Dill

I have had the solar installed now for almost 3 years. We had a problem with our roof recently and Elevation took full responsibility for the issue. The solar was uninstalled, and I had a new roof put on. The solar was re-installed. The crews were great. My inside contact Juan did a great job of keeping my roofer informed, pictures were sent of the progress and everything is working great!

2 months ago

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Verified Customer

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Alice Stevens Chandler, AZ

This would have been 5 stars only if: 1) They had recommended larger capacity system, instead of the 6.7kW system. We never accounted for guests staying over in our 4700 sq ft home or when we are going to need to charge our electric vehicles while the AC is running. Thus, we've been hit with demand charges pretty much every month since installing it in Summer 2023, resulting in no significant savings after plunking down $26k on this system. 2) They had been up front about their "Curb" system costing extra on top of the solar system cost. One of the main reasons we went with these guys was because "Curb" was a selling point during the sales pitch. However, 2 weeks after our install, when I called the office when we were going to get "Curb" apo, we were told they are Elevation's proprietary software and we need to pay another few hundred bucks to get it. Emphase does not accurately track how much of what we produce is actually getting used or sent to the grid; it is only good at measuring how much we are producing (thus, every month, our Enphase report tells us we are producing exactly the same kW as what we are using....which is not probable). Otherwise, the sales rep was very knowledgeable of the products and explained why they choose certain inverters and solar panels over others. The installation team were top notch: courteous, friendly, efficient, meticulous in painting touchups and respectful of my property).

8 months ago

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Verified Customer

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Pat Boulieris Goodyear, AZ

My first experience with solar. The company is great and my solar is working great. The only thing is I’m not getting any credits like I was told I would get. I’m still paying aps every month which my husband is not happy about. I guess had I had the money to buy everything outright and not have monthly payments it wouldn’t seem so disturbing. But I didn’t so I guess I’ll just have to get over it. Although it makes me kind of regret I got solar because I could pay years of aps bills with what the system cost. But water unde the bridge now.

7 months ago

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Verified Customer

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Marvin Maricopa, AZ

Solar install went well overall. All of the scheduling and permitting is handled by Elevation. So you won't have to deal with contractors and inspectors yourself. They also work with solar loan providers, so it really is a one-stop shop. The solar generates a surprising amount of power, and Elevation provides several add-ons to track generation and usage. Just be aware the entire process, from review of solar options with your sales rep, to loan approval, permitting, installation, inspections, and finally activation takes a surprisingly long time. Expect months to pass, especially if your utility company limits solar installs (common where I live). My only complaint is I wish Elevation had a website you could visit to check where you are in the process. Especially given the time it takes to complete this process.

1 year ago

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Verified Customer

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Josephine Clark Henderson, NV

If your ratings went to TEN I would want to give Elevation Solar TEN across the board. We had been interested in the prospect of being able to save money on our power bills utilizing Solar energy. Armed with many questions we started talking with sales personnel from several companies. We ended up with more questions than we had started with because of conflicting information from sales person to sales person. There was one company out of the many we talked with that was of interest. When we were urged to make a 'quick' decision because the special offer was for that weekend only we decided to withdraw our interest in their product. We reviewed the information we had obtained from the companies we had talked with and decided to hold off any subsequent interest in purchasing a solar energy system. Long story short I was leaving the house to run errands when I was greeted by a young woman representing Elevation Solar. She was canvassing our neighborhood for the sales team looking for any interest in solar energy. In speaking with her I was impressed with her straightforward answers to my questions. I agreed to accept an appointment with Elevation Solar's Energy Advisor the following week. To this date I count that as a very fortuitous situation for us with a great outcome. The Energy Advisor arrived on time and was well prepared and very knowledgeable of the industry answering all of our questions thoroughly and completely. There was no high pressure to make an immediate decision giving us the time we wanted and needed to make a sound decision after reviewing all of the information and references for the information we had been given. It was very easy to make the decision to contract with Elevation Solar for our solar energy system. We have not been disappointed. Our relationship with Elevation Solar has been excellent from day one. The professionalism of this company and its' crews from the system design crew to the solar installation crew, from the concierge assigned to our project to the front of the house' to the back of the house' personnel, the relationship had been phenomenal. The courtesy extended and the genuine concern that the project proceed smoothly is well appreciated. We can honestly say this company prides itself on a very high level of customer service skills in all departments. Our system has been up and running since December 15th and we are very happy with the end result. We are seeing it in the reduction of our power bills. We highly recommend that anyone interested in solar energy for their home not make any decision until they have had the opportunity to speak with a representative of Elevation Solar. You will not be disappointed.

5 years ago

Reply from Elevation

Thank you so much for this fantastic review, Josephine! We made sure to share this with everyone in the office because we aim to make every customer this happy. It is our mission to Elevate the solar experience and it sounds like everyone took that to heart. We truly appreciate the recommendation.

Apr. 23rd, 2019

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Verified Customer

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Gary Spurgin Chandler, AZ

I was not given enough information about how solar works. Yes, I can get credits from the power company, however, that has happened only one time in the year that my solar has been operational. That credit was quickly wiped out during the summer of 2023 because it gets so hot during the summer here in Phoenix that the solar panels suffer a loss of efficiency. The person who sold us our system calculated a 8kw system would cover our electricity needs. We have had to pay an electric bill on top of the solar system loan every month since June of 2023. Sometimes small like $16, but sometimes large like $120. They should have designed a larger system. I have to get up on the roof every couple of months and dust off the accumulated dust and bird droppings. I have also paid someone to come and clean the panels with filtered watered to avoid leaving a film (never use tap water to clean the panels). Needless to say I am not happy with how the system is producing. We will end up having to add panels to cover the electric bill, especially since the power company keeps raising the rates. I also had to keep calling the company to find the status of the installation while waiting for it to be installed. I had problems with the monitoring system not being able to connect to WiFi so I could get operational data from the system. I had to call the company many times to get someone to come out and find out what the problem was. It took about three times before they got it working. I guess they were short handed or something, but that's not my problem. I should have been a priority since I was an unhappy customer whose system had already been installed and they had gotten paid for it.

8 months ago

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Verified Customer

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Kiwi Hugh Costa Mesa, CA

From our initial contact with Austin G the sales rep, to the installation team and their supervisor Jason we have had an excellent experience dealing with Elevation. Everything Austin told us happened exactly as he said it would. He did not tell us what we wanted to hear, he was upfront and honest in setting reasonable expectations for us. We are absolutely recommending Elevation to all of our friends and family.

1 year ago

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Verified Customer

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Garold Mohler Fort Worth, TX

They were the first to respond to my interest in solar, also the salesman came exactly at the time he said he would be here. He set up every thing, lone financial part and let me know how it would all work and a time line to when to expect the job to be completed, inspected and ready for not only saving money in energy but how solar is helping save our environment .

3 years ago

Reply from Elevation

Thank you, Garold. Saving money on your electric bill is an important outcome for solar but each system truly does make a difference when it comes to saving our environment. We're so happy to hear our team was able to deliver the elevated experience we strive for!

Jun. 3rd, 2021

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Verified Customer

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Tammy M

My experience with Elevation Solar and the installation of my new solar system was professional and their employees and customer service were first-rate. I was continually informed as the process continued from originating the sale, to loan servicing, installation and monitoring of my solar system. My sales rep, Chris M, was never pushy in selling the system and answered all my questions. They worked around my schedule when ready to install the panels. I will refer this company to friends and family

4 years ago

Reply from Elevation

Thanks, Tammy, we appreciate the recommendation!

Dec. 3rd, 2019

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Verified Customer

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Brian Baumgartner

They were very accommodating to our needs and explained everything in detail. After install was complete & system was activated they answered questions and continued follow ups with us. Jordan, our sales representative kept in touch, gave us information and worked with us. Everyone from sales through activation were informative about the process we went through and were very pleasant to work with.

4 years ago

Reply from Elevation

Thank you, Brian! We'll be sure to send Jordan and the rest of your team some kudos for taking care of business. Congratulations on going solar!

Nov. 26th, 2019

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Verified Customer

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J

Elevation Solar was very informative about their products and gave us the prospective of how we can save money on our energy bill. Installation took two months, but we did have to update our entire electrical box for our 40 year old house. We did not "cheap out" and went with a solar panel system that was recommended for the 3100sq ft, plus pool/spa house that we have. It was a great decision and I've recommended this company to 2 other neighbors in the last year.

5 years ago

Reply from Elevation

Thanks, J! We're so happy to hear that you're enjoying your solar. Don't forget that we offer a referral bonus so make sure your neighbors drop your name!

Apr. 10th, 2019

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Verified Customer

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Francisco

The sales rep who came to my house wasn't pushy or anything. He explained how it was going to work and function as well as all the procedures. He also gave me time to think about it. They were attentive to me and got back to me when I had a question. They also worked around my schedule, which was great. I think the only change that they need us to go over with the clients to make sure they understand the energy you're receiving. I am able to login and see my panels and the energy produced but a little more research would be nice.

5 years ago

Reply from Elevation

We take pride in educating our customers on the benefits of solar, not just selling them on it so this feedback is awesome to hear. We are working on creating more content to help our customers. We recently did a YouTube live video about understanding how to read your bill post solar. Feel free to check it out on our YouTube page, it's called "Am I Really Saving Money With Solar?"

Apr. 9th, 2019

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Verified Customer

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Michael

We really appreciate that they sat down and explained everything to use, the gentleman who did the sales pitch was very thorough. They were very friendly when installing it and it has been working great. We're starting to get some really low electrical bills so I would recommend them to anyone who is looking. They have a twenty five year guarantee so we trust them with our money.

5 years ago

Reply from Elevation

Thank you so much for this awesome review, Michael! We're glad to hear that you had a great experience throughout the entire process! Congrats on going solar.

Apr. 4th, 2019

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Verified Customer

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Richard

We chose them because of their price structure and their type of equipment. So far I have had no issues. I like the option to install a battery pack and I like the microcontrollers for all the research and the twenty five year warranty. They got it installed in three days and were friendly, despite there being a hiccup. Customer support is really great to work with, I still have questions and they've been great other than a few anomalies.

5 years ago

Reply from Elevation

Thank you so much, Richard! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Apr. 4th, 2019

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Verified Customer

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Katiene

Elevation is the right solar company for me. They are always ready to answer our questions and help solve the problem. There was a problem in installation with the wire and when they realized that, they gave us credit because it took a little longer than it was supposed to. Everything is working perfectly and I get power for thirteen dollars a month. It was a bit frustrating to discover we don't qualify for the government credit but the price overall was right.

5 years ago

Reply from Elevation

Thanks, Katiene! We pride ourselves on making the renewable energy systems we install easy to understand and utilize to our customers. Glad to see our guys are taking that training to heart!

Apr. 4th, 2019

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Verified Customer

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Souhail

Elevation has a great salesman, he made it easy on me to accept and go through with the program. Everybody has been super helpful and accommodating. The people who installed it came at eight AM and were gone by three and the gentleman showed me what not to do and the system has been working well. I haven't had any issues since they installed it. I have gotten my money's worth.

5 years ago

Reply from Elevation

Thank you so much, Souhail! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Apr. 4th, 2019

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Verified Customer

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Chris Donajkowski

From beginning to end all the project related tasks were performed without having to bug anyone. These days that's quite the accomplishment. Everyone throughout the process was professional and finished their part and cleaned up after themselves.

1 year ago

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Verified Customer

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Marssia Cisneros Glendale, AZ

I really appreciate Mark from Elevation because he really cares about providing excellent customer service. He answers all of our questions and is a very positive representative for the company. I wish more people had an excellent customer service style as Mark. I will definitely be referring people to elevation solar because of him. Well done!

1 year ago

Reply from Elevation

Thank you, Marssia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 15th, 2023

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Verified Customer

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Paula Las Vegas, NV

The company employees I dealt with answered my questions thoroughly and when I signed with the company, they took over and got all the government, energy company and HOA approvals speedily without my having to make any calls or filling out complex applications. I also appreciated how efficiently and cleanly their installers worked on my property.

3 years ago

Reply from Elevation

Thanks Paula, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Jun. 15th, 2021

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Verified Customer

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Jim Danielson Queen Creek, AZ

They did a great job on everything. I just wish the communication was a little better when it came to keeping informed on the progress of my project. Sometimes I would have to call them to get an update on my project or find out when the crew was coming oy next

4 years ago

Reply from Elevation

Jim, we're always looking for ways to improve our process. Your feedback is helpful and appreciated.

Thank you and enjoy your solar.

Jun. 19th, 2020

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Verified Customer

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Anonymous Phoenix, AZ

This is my 2nd house I've had them convert. The work is always well done and clean. They know their stuff. Also being a computer engineer I understand a lot more about how everything works and they took the time to answer my questions. Now generating over 13kw of power and loving the reduced bills!

4 years ago

Reply from Elevation

Thank you---enjoy your solar savings!

Jul. 6th, 2020

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Verified Customer

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Robert Garza

Good service and product are the quality of the company. The solar panels produce electricity that generations savings at the end of the year. Their system does all th work and the customer beenfits the net results without doing much work. I am pleased in selecting Elavation as the installer of the solar panels.

4 years ago

Reply from Elevation

Thank you, Robert. We appreciate you taking the time to let us know how we did. This is what we love about solar, it does all the work and you get to enjoy the savings.

Mar. 18th, 2020

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Verified Customer

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Daniel Casa Grande, AZ

I have had one issue and there wasn't enough contact as I had hoped for but the did resolve the issue. They came and delivered and the next day they got it up very quickly. The panels are top of the line and we've been happy so far with the production.

4 years ago

Reply from Elevation

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Nov. 20th, 2019

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Verified Customer

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Mike Las Vegas, NV

Customer service was exceptional. They responded to my questions and informed me what was going to happen next. The installation process seemed more like they were doing what was easy for them and not what was best for the house. It was very frustrating working with the installation crew. When I did have issues I was able to get ahold of the supervisor and he was awesome and helped work things out. Now that it's up and running I get very high yield for the day. Everything seems to be pretty top notch.

4 years ago

Reply from Elevation

Thanks, Mike, we're always looking to improve our process, so your feedback is very helpful. We apologize that the installation team was frustrating to work with but happy to hear their supervisor was able to work it out. We're so happy to hear that you're enjoying your solar!

Nov. 20th, 2019

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Verified Customer

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Fred Phoenix, AZ

The installation was nice and after a year everything is still working as it should. However, after the installation there has been no follow through on how I should be working or maintaining the system and there has been no customer follow ups. After spending close to $40,000 on this system I feel like they are happy to have my money rather than a customer.

5 years ago

Reply from Elevation

Hi Fred, we're glad to hear that your system is running well! We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 22nd, 2019

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Verified Customer

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Brian

Customer service answered all of my questions, and was good at explaining all of the details that went into the installation. The technicians were happy to listen to the small things I wanted and they accommodated for that. Customer service was good at following up.

5 years ago

Reply from Elevation

Thanks, Brian, we aim to please from start to finish. We know that there are a lot of moving parts throughout the process so we are always happy to answer any questions you may have. Thank you for your review!

Apr. 9th, 2019

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Verified Customer

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Joseph

Every time I had a problem, Elevation would send someone out to my home as soon as possible to help me resolve it. They did the installation in one day, and I was very amazed at how neat and clean they left everything. They are a great company, and I have already seen savings.

5 years ago

Reply from Elevation

Thanks for your feedback, Joseph! We'll be sure to send some kudos to your install crew. Enjoy your solar and let us know if you ever need anything!

Apr. 9th, 2019

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Verified Customer

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Daniel

The install went perfect, they worked through rain to complete it. The only problem I had was in the wiring, they said I had 2 different types and it got rejected by the power company, so someone had to come out and redo it. But, they were very diligent in letting me know what was going on at every stage.

5 years ago

Reply from Elevation

Thank you so much, Daniel! We give major props to our install crews for working in all sorts of weather. They work hard to get the job done.

Apr. 9th, 2019

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Verified Customer

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Patricia

Very prompt and deliver on their promises and keep is up to date with everything go on. Installation went very smoothly, we did have a weather issue but other than that it went smooth. We have been pleased with the equipment, it is sufficient.

5 years ago

Reply from Elevation

Thank you, Patricia! We're glad to hear that you're happy with your system. Congrats on going solar!

Apr. 4th, 2019

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Verified Customer

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Reannen

The customer service rep was extremely quick with responses. They were friendly and informative. The panels have been very effective since installation and it looks really nice on the house. Overall it is a really good company and I am very happy with it. I have already recommended it a few friends.

5 years ago

Reply from Elevation

We appreciate the recommendation, Reannen! Don't forget that we offer a referral bonus so make sure your friends mention your name so you can get paid. Congrats on going solar!

Apr. 4th, 2019

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Verified Customer

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Mark

The solar system is functional and I have had no issues after a year. I did have one problem with one of the pieces of equipment, and when I called customer support, the phone call went great and they sent somebody the next day and everything was resolved.

5 years ago

Reply from Elevation

Thanks, Mark! While we never like running into issues with equipment, we know that it happens from time to time. Congrats on going solar!

Apr. 4th, 2019

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Verified Customer

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Donald

The salesman was the best, they visit and did a good presentation and after we did the research we decided to do it. They came out and did the installation with not problems, it took a while but that was because of the city, not Elevation. They are very responsive.

5 years ago

Reply from Elevation

We think you're the best, Donald! Thank you so much for your feedback.

Apr. 4th, 2019

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Verified Customer

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Kelly

I was very impressed with the high quality of the product they use for solar installation. It was a deciding factor that they use equipment made in Israel and Germany. The solar panels are a good money saver. The materials arrived in one day and the next day the workers arrived and it was pretty quick and seamless. A few days later another team came to a little bit of the exterior. Overall customer service is good, sometimes it took a couple of days to connect and we would play phone tag but it was good.

5 years ago

Reply from Elevation

Thanks Kelly! We're always looking to improve our process so your feedback is really helpful. We're so happy to hear that you're enjoying your solar!

Apr. 4th, 2019

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Verified Customer

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Janet

We are really happy with it. It came with a good warranty and it seems to be top notch equipment. I would recommend them to anybody that is looking for solar solutions. They are very responsive and courteous and nice and everybody was very informative.

5 years ago

Reply from Elevation

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Apr. 4th, 2019

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Verified Customer

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Carolyn

They had a much better price and better product and better ratings than other solar panels. All the equipment I looked up and it is high quality. They showed up on time and were very efficient installing it. They answered any questions I had and they always keep in touch with me and let me know what is going on.

5 years ago

Reply from Elevation

Thanks, Carolyn! We pride ourselves in being a nationally authorized installer for premium panels and that we can pass the savings and extended warranties to our customers. We're glad to hear that you're enjoying your solar!

Apr. 4th, 2019

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Verified Customer

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Steve Nie Pacoima, CA

They’re not a professional company at all Took them over a year to install, no customer service, call they never return your call, never give you an answer, the worst company I have ever deal with, no I will never use them or recommend them to any body, the #1 WORST Company you could ever have to do your project

8 months ago

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Verified Customer

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Lisa Toms Las Vegas, NV

The whole experience was frustrating. My original sales person left, I had to chase down someone to finish the set up, I had to chase down responses to problems, the app doesn't connect to the grid so I don’t know how much I’m importing/no one showed me how to use the app. They wouldn’t honor my referral and said there was nothing they could do to make it right. There’s been zero follow up since starting to see how we are doing.

8 months ago

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Verified Customer

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DivaMom Winston Mesa, AZ

Things are going pretty good. Sometimes my breaker trips only for my microwave in kitchen which only happened after getting solar. Other than that pretty good

8 months ago Edited March 18, 2024

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Verified Customer

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Henry Fort Worth, TX

Easy to work with, despite the many months long delays from Oncor -- and people assigned as my rep.changing several times. The installation people were very competent, professional and courteous.

1 year ago

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Verified Customer

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Jessica Wilkins Pflugerville, TX

Friendly, genuine, thorough, and they kept me updated with what/when the next step was so that I didn’t feel overwhelmed with the process. It was pretty hassle free on my end.

3 years ago

Reply from Elevation

Thank you Jessica --our customers satisfaction is our #1 priority!

Apr. 26th, 2021

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Verified Customer

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James Anders Casa Grande, AZ

From the intitial interview through the installation Elevation Solar was knowledgeable and prompt in answering any questions I had. They represented the process accurately and did everything they said they would do.

4 years ago

Reply from Elevation

Thank you James for your positive review. Our goal is to keep our customers informed and meet and exceed expectations.

Thank you!

Jun. 22nd, 2020

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Verified Customer

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Cory Chambers Henderson, NV

Did not complete work correctly from the beginning. Mutiple tiles were broken but never repaired even though they return to fix tiles . Silicon was used to fill in broken tiles and patch holes. Then when the returned to replace tiles they still disnt replace all of the tiles and tried to do the same silicone repairs. After four times of them co.ing out to replace tiles we finally got them all replaced. I had to chance this compnay down way to much I. Order to get my solar job completed. I will not recommend them to anyone wanting solar. My neighbor got solar from them.ass well and had his own issues. Do not use this company.

4 years ago

Reply from Elevation

Hi Cory, we are committed to providing top-notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Jun. 2nd, 2020

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Verified Customer

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Bill Serva

Elevation was great from pre-sales all the way through the installation process. There was no pressure, customer service was excellent, and I was kept informed throughout the entire process.

4 years ago

Reply from Elevation

We pride ourselves on making the renewable energy systems we install easy to understand and utilize to our customers. Glad to see our guys are taking that training to heart. Thanks for taking the time to review us, Bill.

Mar. 9th, 2020

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Verified Customer

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Thaddaeus Peoria, AZ

I liked the financing they provided and the quality of the product. I think the representative of the whole process is really good. They called back and checked on me continually throughout the process .

4 years ago

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Verified Customer

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Miguel Noriega

The process was so easy and painless. The entire team was very supportive and either called or emailed me promptly on every question I had. I am grateful for this company and their service.

4 years ago

Reply from Elevation

We very much appreciate you! Thank you, Miguel, for taking the time to review us. Glad our guys took care of you, enjoy your solar!

Dec. 3rd, 2019

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Verified Customer

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anonymous Buckeye, AZ

They delivered it and within one day installed the panels. Then we had to wait a couple weeks for the power company. The customer service was excellent and answered the questions I had.

4 years ago

Reply from Elevation

Thank you, Peggy! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Nov. 20th, 2019

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Verified Customer

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Jack Mesa, AZ

It was pretty simple took I think a little more then a day and I didn't have to be there. They showed up when they said they were going to and everything worked when they said it would work.

4 years ago

Reply from Elevation

We very much appreciate you! Thank you, Jack, for taking the time to review us. Glad our guys took care of you, enjoy your solar!

Nov. 20th, 2019

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Verified Customer

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Michael Majestrado

Great customer service, very attentive. Professional Installation. From consultation, estimates, day of install and post . Great service across the board . Walk us through every step of the way .

5 years ago

Reply from Elevation

Thanks, Michael, we appreciate you and your review! We're happy to hear that everyone took such great care of you. Let us know if you ever need anything.

May. 2nd, 2019

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Verified Customer

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Judy Harrison

After an initial hiccup (invertor did not work for a couple of months), everything works fine. The APS Rep who turned the system on complimented the system and said that it was one of the best ones he had seen.

5 years ago

Reply from Elevation

Thank you, Judy. We'll be sure to pass on your feedback to your install team so they can get the recognition they deserve. Congrats on going solar!

May. 2nd, 2019

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Verified Customer

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R

Salesman was well informed with our needs, company was alittle slow with following through on keeping on top of permits and appts. Product is well made. Touch up paint on outside of house was painted wrong color, does not match. We will need to repaint around areas where solar wiring was installed.

5 years ago

Reply from Elevation

Hi R. We apologize about not making sure the paint was the right color. We want to make it right so please reach out to your concierge and we'll schedule a tech to come out asap.

Apr. 10th, 2019

Elevation Reviews

Summary of Reviews