ADT Solar: Read 1,447 User Reviews From Real Homeowners

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Verified Customer

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Thomas

Recently ADT actually seems like they really care. They communicate with the higher tier levels of management. Management doesn't seemed they really reply that well but their customer service people they are top notch. They had a crew inside that attic collecting all the cables to run them to the back of the house. They got another crew installing the grid, they had another crew actually installing the panels. What they didn't do nor did they even mention to me about putting up a product called critter guard to protect the cables and the microinverters from critters like squirrels, birds things like that and although I have not had any real problems. They quoted me 9 dollars a lineal footage, that's expensive but I'll probably do it. The bigggest negative is I just recently had my roof redone and they came and punched holes through it invalidating the warranty that I had.

3 years ago

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Verified Customer

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Mohammad Nabulsi Bristow, VA

I signed up for the system in August of 2021. I was told the system might take six months to install and to get all the permits. Then I was told that I would get $3,000 check if I provided the sakes team with ten referrals. The system was finally up and running after it was approved by the county in July 2022. I was told I would get the $3,00 check in two to three months. Today, it is September 22 and still have not heard a thing. I left two voice mail, sent two emails and still no reply. I am guessing customer service comes to a stop after sales are completed. I will provide you with the names of my contact, but I am certain that this is another lost message

3 years ago

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Verified Customer

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Anson Wichita, KS

I was approached in march of 2021 and singed up for them. hoping to havive them installed and functioning by summer. well that did not happen i knew it was going to be a little bit because the sales man told me it would be but i am pretty sure it was like 3 to 6 weeks not 3 to 6 months. but i did finally get them installed in late september. and they are functioning and doing well, and they have lived up to all of their other promises that they have made. So i would defiantly recommend them. One thing stuck out that the sales man had told me. he said don't think of it as you are compelely getting rid of your electric bill but think of it more like you are changing electric providers. But with this option there is potential to have an end to the bill once and for all. If you stick with plan A then that will never be an option. But go solar and that is an option. and with the right set up you wont ever be without power. When the whole neighborhood has an outage, well most of them anyway, you wont even know it happened. That in itself is such a good feeling. anyone with a basement that should know exactly what i am talking about. Thanks SunPro for keeping my family safe no matter what time of year and no matter what kind of weather we have. My alarm system will still work and my sump pump. Oh ya and can't forget about my nexflix.

4 years ago

Reply from ADT Solar

Hi Anson,
Thank you for the great review! I am very glad to read that you are pleased with your experience. Sorry we were slightly off with our initial timelines! Please don't hesitate to reach out to myself or any of the Sunpro team if we can ever be of further assistance!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Gregory Stephens, AR

I think things have been quite straightforward and I hadn't got anything seem to be false. The support team has been taking care of most things in a timely fashion. I haven't seen my first bill yet but it looks positive. Installation left something to be desired really because of poor planning. It was supposed to be a single install and they did send the big enough crews so that kind of delayed a little bit and instead of prioritizing coming back to finish mine they didn't get back to finish it for two extra additional weeks. I have had a defective panel or inverter from the start. I just think I've given them feedback on improvements they can make on their referral app that should be able to use it should allow you to save both the people you referred and the next layer down since they have dollars that come back to you for both tiers and as it is you can't see anybody other than exactly who you refer.

4 years ago

Reply from ADT Solar

Hello Gregory,
Thank you for this feedback! I am sorry to hear you have had a few slight issues with your system after installation. I would love to get this fixed for you if it is still a lingering issue. Please send me an email with your property address and any other details and I will work with our team to make sure this is resolved right away. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Doug Whitsett Ocala, FL

Because it took six months before our panels were usable. We signed on in November and our permit to operate was not given till April! However installation when they arrived in February was professional done in one day we bought 29 panels and with the power to operate were very pleased with the quality of the panels the ability of checking the solar panel functions online minute by minute day by day week by week with stats how much were in putting how much were out putting excellent! We were sound no less than six customer service reps sometimes we’d have to call several times to get answers during the process of permitting and getting the electric company on board to push things along. In the beginning there was a two month delay because my account representative Heather R. did not do their due diligence in the application to the county so we didn’t even get approved till the next year in January!

4 years ago

Reply from ADT Solar

Hello Doug,
I am sorry to read that your solar installation process took a little longer to complete than initially anticipated. It is always such an exciting time when you first decide to go solar and I know how frustrating it can be when the project drags on. With that said, it looks like we did a very good job with the actual installation itself. I am confident we will continue to help turn your experience around. If there is ever anything I can do to assist with your solar experience, please do not hesitate to let me know what I can do.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Jon

The trying period was rather lengthy from the time that we made the initial deposit until permits were acquired and work actually started was pretty lengthy like several months and I'm told that that's normal but it's still a long time but once work begins they did it very quickly so nothing to complain about there. We're gaining about 80 percent of our electrical requirements through the solar panels. Great feedback communication on a weekly basis to see if everything was going properly, they did a very good job.

3 years ago

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Verified Customer

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Timothy Rakstang Wesley Chapel, FL

Everything has worked out really well except the end game. David my sales rep is awesome and has been working with me to resolve the issue. The issue is that the ADT merger has prevented them from reimbursing me for monthly payments and prevented the contractual obligation that sunpro took to award me a $400 credit on my electric bill. To hell with ADT.

3 years ago

Reply from ADT Solar

Hello Timothy,
I am glad to hear things went well with David. I am however sorry to hear about the $400 credit. I would love to help you with this and get it resolved ASAP. Will you please send me an email directly with the details? Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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Verified Customer

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Jon John Van Buren, AR

I was sold on the idea that I was installing a net zero system. The equipment was 1/3 less than required for net zero operations. There was little follow-up and the experience left me feeling less than satisfied. I eventually contacted my original sales consultant and requested additional panels to be installed. Since then, my system is producing as expected.

3 years ago

Reply from ADT Solar

Hello Jon,
I am glad to read we were able to eventually get the system designed just how you wanted it! Thanks for your patience and thanks for the review of your experience with us.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 24th, 2022

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Verified Customer

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Feifarek, Linda

my account managers have been good about keeping me informed of progress. The workers have been professional and have done a good job. The only reason for not getting a 5 star is I have not been able to download the contract I signed and I have asked repeatedly for it and never received it. Either mail it, email it or find a way I can download it.

3 years ago

Reply from ADT Solar

Hello Linda,
I just got an email sent over to you with a copy of your contract. I am glad to hear everything else went well. Please do not hesitate to reach out to our team if we can ever be of further assistance. We are here and happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Luis Olathe, KS

They have responded and answered all my questions. Extremely fast, seriously. It was done in one day and everything was switched over by the end of the same month so it was really quick. I have a twenty five year warranty and I haven't had any issues. They are really easy to work with and I appreciate that. I got nothing but good things to say. I trust that what they have done.

3 years ago

Reply from ADT Solar

Hello Luis,
Thank you for the review. I am so happy you chose Sunpro to be your solar provider. If there is anything I can do to help turn your experience into 5 stars, do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Robert G McLean Wayne, NE

I found the teams that arrived to install seemed to be quite knowledgeable in there work. They were quick to finish and left no mess for me to clean up. The only concern I had was that management seemed to be struggling with scheduling follow up services. One could blame it on the effect that Covid has had on our work force. My installation was for a new area for Sun Pro and I believe they were just getting organized. I am sure they will have it all together in the immediate future.

4 years ago

Reply from ADT Solar

Hello Robert,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Drucilla Elgin, TX

It is saving me money on my electric bill. I had to have my roof redone and I had to had the solar panels uninstalled and they fixed the roof and to a good job on the reinstall. The insurance company sent me check to get it done. I love that the people did good work. It has been a positive experience. I love that people are friendly and wonderful workers. I would be very likely to recommend them.

4 years ago

Reply from ADT Solar

Hello Drucilla,
It is wonderful to hear that you are saving money on your electric cost with your solar system and that you have had great interactions with the Sunpro team. Don't forget when you recommend us to your family and friends there is an incredible referral program that you can take advantage of. Thank you for being a Sunpro customer!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Deryk Deltona, FL

It takes so long we didn't receive a bill on it yet so it's still early to know if its worth the money. It wasn't installed long ago so I still got time to see in like three or four months if things are still good. Installation was a little slow but everything turned out to be great. It was very professional. So far so good and everything is working pretty good.

4 years ago

Reply from ADT Solar

Hello Deryk,
Thank you for taking the time to leave us a review. I am sorry things took longer than expected but you are happy with the final results. If there is ever anything I can do to help with your solar experience, don't hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Barry Albuquerque, NM

To many different reps handling my install that caused scheduling issues and the receipt of conflicting information. A hole was punched through the garage ceiling drywall where the fluorescent light fixture is, it was repaired at no cost to me but a month later the light fixture came crashing down apparently because it was not put back up properly.

4 years ago

Reply from ADT Solar

Hi Barry,
Thank you for the review. I am sorry to hear we had a mistake with the install but I am glad to hear it sounds like we got everything corrected. If there is anything I can do to help with your solar journey, please do not hesitate to reach out to me.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Carol Sanguinetti Santa Fe, NM

I have to say I didn't shop for pricing. I was impressed by these things: 1. If I moved, I could take the panels with me and not prepay someone else's electric bill. 2. Because I can take the panels with me, they won't cause a roof leaking issue. Both of these I have had before with solar panels. 3. When the system wasn't turned on yet and my payments were due, you reimbursed me for them. That says reputable company to me.

4 years ago

Reply from ADT Solar

Hello Carol,

Thank you for the great review! I am very glad to read that you are pleased with our product and experience so far. If there is ever anything I can do to assist you with your solar journey, please don't hesitate to let me know what I can do to help. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Harriette Marco Island, FL

After looking at different companies, the salesperson was very persuasive and the price was alright. Customer service always answered my questions and got back to me in a timely manner. Installation went smoothly and was very professional, but there have been a few problems since then and they're still working on resolving it. Other than that, they did a clean and neat job on the panel installation.

4 years ago

Reply from ADT Solar

Hi Harriette,
Thank you for the review! I am sorry to hear there have been a few bumps in the road to solar power but I am glad to hear that the team is already working on it for you. Thank you for choosing Sunpro as your solar provider. I know you had a choice in who you worked with and I am very thankful you picked Sunpro!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Jessie

Because of the covid going on this year, the process was a little slower but I appreciate their patience with me and that they were able to get out here at all and take care of everything in the midst of a pandemic. They were the only ones the actually showed up to do an estimate, the rest of the companies made appointments but did not show up. They took care of my property and did their best to not destroy anything. I don’t have any issues with the equipment.

4 years ago

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Verified Customer

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Christine Jenkins Roanoke, IL

Salesman was very knowledgeable with the products. He was prompt in returning messages. Once all panels were fully operational, product works great. People are reluctant to invest in the panels because of the high cost of the panels.

3 years ago

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LeeAnn Haight Punta Gorda, FL

We had 46 panels put on being told that would be plenty to include a electric pool heater. Our bill right now is still including used kilowatts without the heater installed. So I don't understand why I still have a 40+ dollar usage in kilowatts.

3 years ago

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Verified Customer

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Parrott Joshua Matthew Zebulon, GA

Watch the high pressure sale up front, but we were ready to move forward. SunPro worked through the Georgia state, Georgia Power, and county quagmire to get my two systems up and running and generating power. Communications we consistent and questions addresses quickly.

3 years ago

Reply from ADT Solar

Hello There,
Thank you for taking the time to leave the feedback. I am sorry you had a high pressure experience but am glad you were ready to move forward and have been pleased with everything else. If we can ever be of further assistance, don't forget we are here and happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 11th, 2022

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Verified Customer

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Gene Columbus, OH

They called me back to answer my questions. So far it's been working pretty good not bad either. It all went smooth, it was great and the guys cleaned up the mess when they were done. Still waiting on a rebate check and soemone was supposed to help me download an app.

3 years ago

Reply from ADT Solar

Hello Gene,
Thank you for the review. I am so happy you chose Sunpro to be your solar provider. If there is anything I can do to help turn your experience into 5 stars, do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Anonymous Houston, TX

They are very fair and corrected any errors and offered me a good price on the second installation. The response time of the battery is very quick. The representative I spoke to was very responsive and very helpful. Install was delayed tremendously at many points by the lack of permits by the city of Houston.

3 years ago

Reply from ADT Solar

Hello There,
Thank you for the review. I am so happy you chose Sunpro to be your solar provider. If there is anything I can do to help turn your experience into 5 stars, do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Anonymous Norman, OK

The only concern I guess we've had is that we were promised a credit and it took several months to get that. It took me calling to get the credit but we did eventually get them. The installation process was very smooth they were very professional friendly. Sun pro has been really good about doing what they said they were going to.

3 years ago

Reply from ADT Solar

Hello There,
Thank you for the review. I am so happy you chose Sunpro to be your solar provider. If there is anything I can do to help turn your experience into 5 stars, do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Mark Sugar Land, TX

There were a few hiccups as there are a lot of people involved and it can be hard to know who to ask questions to. Installation was done very quickly. They equipment is top notch. Overall it has been a positive experience. I am still waiting for the paperwork from the financing company.

3 years ago

Reply from ADT Solar

Hello Mark,
Thank you for the review. I am so happy you chose Sunpro to be your solar provider. If there is anything I can do to help turn your experience into 5 stars, do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Robert Lester Justin, TX

Everything up through installation was excellent. However, after installation, my project manager was not very helpful in resolving issues regarding the setup of the Enlighten app. His response was slow-to-nonexistent. After spending over $40k on a solar panel installation, is it too much to ask for a follow up call?

3 years ago

Reply from ADT Solar

Hello Robert,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if you still need assistance with the Enlighten App. I am happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Brian Mangan Collinsville, OK

I haven't worked with any other solar company, so it's hard to compare, but SunPro's communication was excellent, the installers were knowledgeable, professional, and friendly. The only negative is that follow up on two items after the install was slow. In fact I'm still waiting on one of them.

4 years ago

Reply from ADT Solar

Hello Brian,
Thank you for the great review. I am glad to hear you are pleased overall. I will work with our team to ensure we are getting all post install items tidied up ASAP. Please do not hesitate to reach out to me directly if there is anything else I can assist you with!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 23rd, 2021

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Verified Customer

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Holly Marks Rockwall, TX

Professional, kept me informed, installed in one day, answered questions, has a team work with you on all the steps of the process and competitive pricing. Only downside was it too several weeks for tech to come to assess why the meter wasn't registering correctly.

4 years ago

Reply from ADT Solar

Hello Holly,
Thank you for the review. I am so glad you chose Sunpro as your solar provider. Don't hesitate to reach out to myself or any of the team and we will be happy to help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 23rd, 2021

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Verified Customer

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Misty Childers Vilonia, AR

I have had a great experience with Sunpro on price and contacting. The only issue I have had is the rebate for signing up for SunPro and the rebate for previous electric company. I understand that with Covid, Hurricanes and surge of new customer that it has caused a delay.

4 years ago

Reply from ADT Solar

Hi Misty,
Thank you for the review. I am happy to look into this for you and will have the team do all we can to expedite. If there is anything else I can do to further assist with your Sunpro experience, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 1st, 2021

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Verified Customer

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Susan Wichita, KS

I can monitor or how it's doing every day or use my phone app and makes me more aware the energy I'm consuming and wasting so I really appreciate all that. Installation was much longer than I thought it would be but all the people that I dealt with were extremely nice. There were some gap before I got some feedback but overall I'm very impressed.

4 years ago

Reply from ADT Solar

Hello Susan,
I am glad to read you are impressed overall! There are tons of moving parts with solar installations and sometimes it can be difficult to be super accurate with timelines. Please do not ever hesitate to reach out to myself directly if there is anything that can be done to help improve your Sunpro experience. I am here and happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Virgil Pensacola, FL

It's been good communication back and forth with emails and the salesman actually stopped in the second third and even a fourth time just to see how things were going when he had extra time on his hands and he was in this area. Installation went very smoothly they had it done in half a day.

4 years ago

Reply from ADT Solar

Hi Virgil,
It is great to read it looks like you have had a wonderful experience. Thank you for taking the time to leave us some feedback!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Adekola Richmond, TX

My salesperson David was always quick to respond. Installation was smooth, the team came early in the morning which I really appreciate because it shows a sense of responsibility. The only feedback I have for SunPro is that the pricing is a little bit high.

4 years ago

Reply from ADT Solar

Hello Adekola,
I am very glad to read that you are pleased with your experience! Thank you for the review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Sandy Zarwulkoff Houston, TX

It was easy to make the deal. Took a while to install, then get inspections. Only reason I didn’t give 5 stars is because when I finally activated the panels, half did not work. The company sent a worker and it was repaired quickly. Just wish I could have turned the system on and had all panels generating off the bat.

4 years ago

Reply from ADT Solar

Hello Sandy,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Rachel Erin Camacho-McKee Phoenix, AZ

overall the process was ok. There was a piece missing from the original install (small inconsequential clip) but because it was missing the inspection failed. Then it took a while for the part to be special ordered and replaced. All in all it was better than worse, but just aggravating at points.

4 years ago

Reply from ADT Solar

Hi Rachel,
I am sorry to hear there were a few aggravating times during the installation phases of your project. There are a ton of moving parts in our home improvement projects and we work hard to get it all done timely with a clean good looking final product. I hate that you had to experience unexpected delays. If there is anything I can do to assist with your solar experience at this time please do not hesitate to reach out to me. Thank you for choosing Sunpro.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Verified Customer

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Travis Andover, KS

I am a numbers based guy and I had a spreadsheet for my requirements for price and saving and she blew me away answering all my questions. Customer service has been exceptional. The process has been pretty seamless. Once everything got stated it went fine.

4 years ago

Reply from ADT Solar

Hi Travis,
Thank you for the wonderful review! I am very pleased to learn you were pleased with the numbers. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to assist with your solar journey.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Thomas Live Oak, FL

It took a little longer than expected and the communication kind of broke down in the end. There was a delay on the battery. When they finally got someone out, the people were top notch, super professional and nice and it looks fantastic.

4 years ago

Reply from ADT Solar

Hello Thomas,
Thank you for the review. I am sorry to hear that we fumbled near the finish line but it is great to learn that you are pleased with our final product! If I can ever be of assistance, please do not hesitate to reach out to me directly. Happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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John Pike Hahira, GA

Had some trouble with obtaining battery, but we knew it ahead of time that they were on back order. Did not know system could not be used until whole purchase was complete so we were happy when the battery made it and we could use product.

4 years ago

Reply from ADT Solar

Hello John,
Thank you for the review. I am sorry for the delay with faced with your battery but am glad its all resolved now! Thanks for the feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Verified Customer

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Alex Rison, AR

Generally speaking I have been pleased the whole experience. I do wish they explained how it works better on the front end. They explained how it works but not how we could tell what the solar panels were producing and what we were exporting from the grid.

4 years ago

Reply from ADT Solar

Hello Alex,
Thank you for the review! I am sorry to hear things weren't fully explained upfront. We are always working to improve and greatly appreciate your feedback. If you continue to have questions, please don't hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you. Thanks so much for choosing Sunpro as your solar provider!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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William Little Rock, AR

When I call, I always get a recording. I don’t have a lot of problems except when it is covered with snow. My salesman really helped me and the guys that installed were really quick but I was not impressed with how the electrician mounted it. It is sloppy.

4 years ago

Reply from ADT Solar

Hello William,
Thank you for the review. I am glad to hear you don't have a ton of problems! If there is anything I can do to help with your experience please don't hesitate to reach out to me.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Aaron Tyrone, NM

The timeline was off and a lot of that was out of the control of the company but they have been very responsive and get back to me quickly. Even if the timelines didn’t match up, they have delivered everything they promised.

4 years ago

Reply from ADT Solar

Hi ,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience but apologize we were off on our timelines. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Glenn Bugay Tulsa, OK

From sales to install, we are very pleased the process. The only ding for them is minor, and is most likely just my bar being a bit unrealistic. I expected more communication on the details of installation and how the process with the utilities worked..

4 years ago

Reply from ADT Solar

Hi Glenn,
Thanks for the review. Sorry to hear we dropped the ball on communication. It is definitely a pretty in depth process and while we try to take care of everything for our customers I know that it is very important for our customers to be aware of what is taking place. We continue to work to improve and it is feedback like this that allows that to happen. If there is anything I can do at this point to help turn your experience into 5 stars, please just let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Robert Beaumont, TX

I was pleasantly surprised with the workmanship and overall neatness of the installation. I like the quality of the products. I have never been able to get a representative to help me to download the app on my phone or computer so that I can do real time monitoring which was one of the reasons I bought the system.

4 years ago

Reply from ADT Solar

Hello Robert,
If this is still a lingering issue, please send me an email! I will ensure we get this app issue resolved. I want to ensure you have access to seeing how your system is doing. I will make sure this issue is resolved right away for you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Louisa Pensacola, FL

SunPro appears to be the top of the line, newest technology. We’re very pleased with the company and happy to recommend it to other people. We feel very confident with them. From the beginning the presentation was much more professional and clear than other companies. They have been respectful of our property.

4 years ago

Reply from ADT Solar

Hello Louisa,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience! Thank you for choosing Sunpro to help power your home with the sun and save some money on your electric cost!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Brian Los Alamos, NM

The only delay we had was with the local county administrators. They were the ones who delayed the project several months. Sunpro is a great company. They are easy to talk to and they kept me up to date on all of the changes. We have no problems with the equipment.

4 years ago

Reply from ADT Solar

Hi Brian,
Thanks for the great review. I know you had different options when you chose a solar provider and I am very thankful you went with Sunpro. If you ever need any assistance, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Newell Mont Belvieu, TX

There was a little problem with a leak but they took care of it very promptly. The couple of times I’ve contacted customer service, they contacted me right back and took care of the problem. The installers were very quick. They were in and out and cleaned up.

4 years ago

Reply from ADT Solar

Hello Newell,
Thank you for the great review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Terry Conway, AR

Installation went quick. The guys were very professional. They knew what they were doing and did a great job. I have had a major issue since it was installed. They came and tried to work on it we’ll see if it works. It took a while for them to come out.

4 years ago

Reply from ADT Solar

Hi Terry,
Thanks for the review. Sorry to hear you have had an issue! It sounds like our team is already working to help you but if you end up needing any additional assistance, please do not hesitate to loop me in!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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John Iola, TX

Overall it is good. I am satisfied with the work the installers did except for one thing that took a while to fix. It is working fine now that it is all straightened out. Customer service could use some improvement. There was some confusion.

4 years ago

Reply from ADT Solar

Hello John,
Thank you for the review. I am glad to hear things are good overall! I am confident our team will continue to improve and you will get happier and happier throughout your solar journey. If you ever need any additional assistance, I am here and happy to help you out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Julie Baker, FL

It's been going good except they should have filled in the ditch a little better and I am have to fight with them to get a check for the nine months of payment. They were the only company with ground mounts and they have a good warranty.

4 years ago

Reply from ADT Solar

Hi Julie,
Thank you for the review. Sorry to hear about the ditch. Glad to hear things have been going good.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Noah Corpus Christi, TX

The installation crew was a little rough to communicate with, but they finished it quickly. Sometimes things suddenly turned off and I'm not sure how to turn everything back on. My one critique would be that they should have stronger communication with the customers.

4 years ago

Reply from ADT Solar

Hello Noah,
Sorry to hear about the lack of communication! I really appreciate you sharing this feedback and I will be sure to share it with our team. We are always working to improve and we need to hear this kind of thing! If there is ever anything I can do to help with your solar journey, please let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Michael Milton, FL

They’re trustworthy. Every time I’ve called them, they either answered any question or got someone out her really quick to take care of an issue. The equipment is quality and the gentlemen that installed were very neat and it went very smoothly.

4 years ago

Reply from ADT Solar

Hi Michael,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Nancy Fleming Little Rock, AR

We are very happy with the solar panels and the change in our electric bills! We did find it difficult sometimes to communicate with our account manager. We got the impression that she has too many cases to handle.

3 years ago

ADT Solar Reviews

Summary of Reviews