ADT Solar: Read 1,446 User Reviews From Real Homeowners

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Verified Customer

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Clayton Groom Smithton, IL

The entire sales and installation process was done professionally. All my questions were answered and the work was done well. I am the son of an Electrician, so know good work when I see it.

3 years ago

Reply from ADT Solar

Hello Clayton,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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Verified Customer

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Alejandro Cruz Independence, MO

The communication after our install was not good. We thought our panels were on and they were not. No one told us we had to wait for permission to turn them on. I found out when I called asking about an app to monitor our panels which they also did not tell us about until after I called. Also it took over three months to get the panels installed when we were told a few weeks.

3 years ago

Reply from ADT Solar

Hello Alejandro,
I am very sorry to hear we dropped the ball with communication and that the project took longer to complete than initially anticipated. I am confident your will still be very pleased with your solar system moving forward as you obtain energy independence from the local electric provider. If there is ever anything I can personally do to further assist with your solar project I hope you will not hesitate to reach out to me!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 27th, 2021

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Verified Customer

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Barron Winters Norman, OK

3 years ago

Reply from ADT Solar

Hello Barron,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Verified Customer

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Alex Rison, AR

Generally speaking I have been pleased the whole experience. I do wish they explained how it works better on the front end. They explained how it works but not how we could tell what the solar panels were producing and what we were exporting from the grid.

3 years ago

Reply from ADT Solar

Hello Alex,
Thank you for the review! I am sorry to hear things weren't fully explained upfront. We are always working to improve and greatly appreciate your feedback. If you continue to have questions, please don't hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you. Thanks so much for choosing Sunpro as your solar provider!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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William Little Rock, AR

When I call, I always get a recording. I don’t have a lot of problems except when it is covered with snow. My salesman really helped me and the guys that installed were really quick but I was not impressed with how the electrician mounted it. It is sloppy.

3 years ago

Reply from ADT Solar

Hello William,
Thank you for the review. I am glad to hear you don't have a ton of problems! If there is anything I can do to help with your experience please don't hesitate to reach out to me.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Caroline Georgetown, TX

Installation was clean, they were in and out in a day and they did not mess up my year and when I called with a couple of issues they were very responsive and followed through.

3 years ago

Reply from ADT Solar

Hi Caroline,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Nancy Abilene, KS

The panels blend into the building. They don’t stick out like a sore thumb. Our rep was very pleasant to work with. The transition has been very smooth. The group was very professional.

3 years ago

Reply from ADT Solar

Hi Nancy,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Aaron Tyrone, NM

The timeline was off and a lot of that was out of the control of the company but they have been very responsive and get back to me quickly. Even if the timelines didn’t match up, they have delivered everything they promised.

3 years ago

Reply from ADT Solar

Hi ,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience but apologize we were off on our timelines. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Fran Panama City Beach, FL

System is producing well, as expected, and how they explained when they sold the product. The salesman was great and very informative. They set it up quickly and smoothly and have resolved any issue.

3 years ago

Reply from ADT Solar

Hi Fran,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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WILLIAM THRO Havana, FL

Great people and product! We bought the first unit sold by a brand new salesman. He turned out to be your number one salesman in his first year with SunPro. He is a quality representative of a quality company.

3 years ago

Reply from ADT Solar

Hello William,
Thank you for the terrific review! I am glad to hear you had such an enjoyable experience with your salesman. If there is ever anything that we can do to help, please do not hesitate to let myself or any of the Sunpro team know. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Verified Customer

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Joy Sanderson York, SC

Very efficient hopefully will be worth my money in the long run. We are preparing for the worst and hoping for the best. Very friendly staff and installers. Even though they had to come back out and rewire something

3 years ago

Reply from ADT Solar

Hi Joy,
Thank you for the positive review. I am glad to hear you have enjoyed working with our team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Verified Customer

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Michael Crawfordville, FL

I recommend SunPro because of their quality, warranty, products, and customer service. Everyone at SunPro is extremely friendly and it shows and there is no other solar company that can do what they provide.

3 years ago

Reply from ADT Solar

Hi Michael,
Thank you for the awesome review! I am very confident that you will be very pleased with your decision for the many years to come. Please do not hesitate to reach out you myself or any of the Sunpro team if any questions or concerns come up. We are here and happy to help you out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Verified Customer

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Jim Spires San Antonio, TX

The personality and honesty of our salesman is 100 percent the reason we chose SunPro. He did everything he promised and has continued to work with us after the sale. Jason was our salesman.

3 years ago

Reply from ADT Solar

Hi Jim,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Verified Customer

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Judy Davis Elgin, TX

The panels are made here in USA-Alabama. The warranty is MUCH better than the ones we had before. Employees are so nice, helpful, and respectful. I have recommended SunPro to my friends.

3 years ago

Reply from ADT Solar

Hello Judy,
Thank you for the great review. I am very glad to see you are pleased with your experience thus far. I appreciate you choosing Sunpro to help you power your home with the sun. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Verified Customer

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Glenn Bugay Tulsa, OK

From sales to install, we are very pleased the process. The only ding for them is minor, and is most likely just my bar being a bit unrealistic. I expected more communication on the details of installation and how the process with the utilities worked..

3 years ago

Reply from ADT Solar

Hi Glenn,
Thanks for the review. Sorry to hear we dropped the ball on communication. It is definitely a pretty in depth process and while we try to take care of everything for our customers I know that it is very important for our customers to be aware of what is taking place. We continue to work to improve and it is feedback like this that allows that to happen. If there is anything I can do at this point to help turn your experience into 5 stars, please just let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Louisa Pensacola, FL

SunPro appears to be the top of the line, newest technology. We’re very pleased with the company and happy to recommend it to other people. We feel very confident with them. From the beginning the presentation was much more professional and clear than other companies. They have been respectful of our property.

3 years ago

Reply from ADT Solar

Hello Louisa,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience! Thank you for choosing Sunpro to help power your home with the sun and save some money on your electric cost!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Robert Beaumont, TX

I was pleasantly surprised with the workmanship and overall neatness of the installation. I like the quality of the products. I have never been able to get a representative to help me to download the app on my phone or computer so that I can do real time monitoring which was one of the reasons I bought the system.

3 years ago

Reply from ADT Solar

Hello Robert,
If this is still a lingering issue, please send me an email! I will ensure we get this app issue resolved. I want to ensure you have access to seeing how your system is doing. I will make sure this issue is resolved right away for you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Juan-Felipe Cabrera Dallas, TX

Customer support was attentive and responded to all my needs. They answer. The quality of their equipment plus the cost is really good. It is working really well. It has very smooth.

3 years ago

Reply from ADT Solar

Hello Juan-Felipe,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Frances San Angelo, TX

The sales person kept in touch by calling me periodically to ask how things were going. They have been fine. I am satisfied with the installation. They went up in one day and it has been working since.

3 years ago

Reply from ADT Solar

Hello Frances,
Thanks for the great feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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David Colorado City, TX

You’re a really good company. You take care of your customers and have really good customer service. We’ve been recommending you to other people. I haven’t had to pay an electric bill since it was installed.

3 years ago

Reply from ADT Solar

Hello David,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Ronald Derby, KS

As far as solar panels, the LG ones they use are the top of the line. Overall the installation process went rather smoothly. They made sure everything was working properly prior to and after the installation.

3 years ago

Reply from ADT Solar

Hello Ronald,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Billy Denton, TX

So far so good. I like the rebate and the thousand dollar credit to the utility company. Everything was explained to me, there were no surprises, and everything is fine though one panel did go bad after six months.

3 years ago

Reply from ADT Solar

Hello Billy,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Bobby Ardmore, OK

Up to date and easy to access online. We use the app so we can monitor the panels. There have been a few issues that have taken a while to get corrected. I have to reach out to get follow but other than that I am very happy.

3 years ago

Reply from ADT Solar

Hello Bobby,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Julie Baker, FL

It's been going good except they should have filled in the ditch a little better and I am have to fight with them to get a check for the nine months of payment. They were the only company with ground mounts and they have a good warranty.

3 years ago

Reply from ADT Solar

Hi Julie,
Thank you for the review. Sorry to hear about the ditch. Glad to hear things have been going good.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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John Iola, TX

Overall it is good. I am satisfied with the work the installers did except for one thing that took a while to fix. It is working fine now that it is all straightened out. Customer service could use some improvement. There was some confusion.

3 years ago

Reply from ADT Solar

Hello John,
Thank you for the review. I am glad to hear things are good overall! I am confident our team will continue to improve and you will get happier and happier throughout your solar journey. If you ever need any additional assistance, I am here and happy to help you out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Terry Conway, AR

Installation went quick. The guys were very professional. They knew what they were doing and did a great job. I have had a major issue since it was installed. They came and tried to work on it we’ll see if it works. It took a while for them to come out.

3 years ago

Reply from ADT Solar

Hi Terry,
Thanks for the review. Sorry to hear you have had an issue! It sounds like our team is already working to help you but if you end up needing any additional assistance, please do not hesitate to loop me in!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Newell Mont Belvieu, TX

There was a little problem with a leak but they took care of it very promptly. The couple of times I’ve contacted customer service, they contacted me right back and took care of the problem. The installers were very quick. They were in and out and cleaned up.

3 years ago

Reply from ADT Solar

Hello Newell,
Thank you for the great review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Brian Los Alamos, NM

The only delay we had was with the local county administrators. They were the ones who delayed the project several months. Sunpro is a great company. They are easy to talk to and they kept me up to date on all of the changes. We have no problems with the equipment.

3 years ago

Reply from ADT Solar

Hi Brian,
Thanks for the great review. I know you had different options when you chose a solar provider and I am very thankful you went with Sunpro. If you ever need any assistance, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Brent Seminole, TX

Customer service is always able to help answer questions I have. The installation went really well, but the permits took a while to get. They seem to have top of the line equipment.

3 years ago

Reply from ADT Solar

Hello Brent,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Dianah Seminole, FL

Customer support helps out a lot. Everybody was professional during installation and I like not getting an electric bill anymore. They are a little pricey, but I'm glad I have solar panels.

3 years ago

Reply from ADT Solar

Hello Dianah,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Howard

saving money with the pay back from the power company.

3 years ago Edited January 10, 2024

Reply from ADT Solar

Hello Howard,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Anonymous Harlingen, TX

Installation of the panels went well. I had to do a few follow up calls because some things were slipping through the cracks after installation. I definitely trust this company.

3 years ago

Reply from ADT Solar

Hello there ,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Noah Corpus Christi, TX

The installation crew was a little rough to communicate with, but they finished it quickly. Sometimes things suddenly turned off and I'm not sure how to turn everything back on. My one critique would be that they should have stronger communication with the customers.

3 years ago

Reply from ADT Solar

Hello Noah,
Sorry to hear about the lack of communication! I really appreciate you sharing this feedback and I will be sure to share it with our team. We are always working to improve and we need to hear this kind of thing! If there is ever anything I can do to help with your solar journey, please let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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John Harker Heights, TX

They had a great package when I signed up, which is why I chose their company over the others. Their support is good and I'm very satisfied with the work they've done. They have a great 25 year warranty.

3 years ago

Reply from ADT Solar

Hello John,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Barbara Quincy, FL

Our friends had SunPro, so we decided to go with them too. If we ever had questions during the process they would call us immediately and answer our questions. The installation went smoothly without any issues.

3 years ago

Reply from ADT Solar

Hello Barbara,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Anna Pipecreek, TX

Their presentation was filled with more and better information. They always give me what I ask them in the customer service department. The installation was quick and professional. Everything seems to be really well done.

3 years ago

Reply from ADT Solar

Hello Anna,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Walter Swansea, SC

Customer support was very helpful and available whenever I had quick questions. The installation was within one day and then they came the next day to finish up the meters. Having solar panels really helps my electric bill.

3 years ago

Reply from ADT Solar

Hello Walter,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Warren El Paso, AR

I encourage anyone and everyone to go solar and SunPro is a good company to do it. They have a good warranty and they are very quick to answer questions when we have problems.

3 years ago

Reply from ADT Solar

Hello Warren,
We too believe solar is the best decision a home owner can make for powering their household. The savings can be incredible plus you are staying away from fossil fuels! Thank you for the wonderful review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 19th, 2021

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Verified Customer

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Michael Milton, FL

They’re trustworthy. Every time I’ve called them, they either answered any question or got someone out her really quick to take care of an issue. The equipment is quality and the gentlemen that installed were very neat and it went very smoothly.

3 years ago

Reply from ADT Solar

Hi Michael,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Sarah Sellers

Had less than a year & 8 of my panels are out due to some software glitch. They say it will be fixed in a software rollout in the next few weeks, but they have already been out for several weeks & still aren't fixed. I was going to wait & see if they released the update to correct the solar panels before rating them, but since I keep getting the notices to rate them & they are not fixed yet, I provided a rating based on the current situation.

3 years ago

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Verified Customer

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Bill Brooks

Good product and service. Installtion and Permiting process was done efficiently and in a timely manner. All contract documents were clear and easy to understand. Great company and staff!

3 years ago

Reply from ADT Solar

Hello Bill,
We are glad to hear you had a wonderful experience with us. We will be here for the long haul to help service your system in the event anything unplanned were to happen. Or if you just have a simple question and need a quick answer we are here too! Thanks for choosing Sunpro.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

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robert fitzgerald Friendswood, TX

5 stars on the sales rep and client advocate. Sales rep. John D was very helpful in my quest for solar. Even though we were not able to see the contract thru, at no fault of ADT (due to MY requirements), John Did everything he could to get the information needed. Thru the cancelation process Client Advocate: Lara G kept me aware and up to date on the process. To any one looking to get into a contract, regardless of any sales pitch, do your research and, know exactly what is needed. Read and follow the contract requirements before and after signing. John emphasized this and that shows' integrity. Thanks.

2 years ago

Reply from ADT Solar

Hello Robert,
Thank you for taking the time to leave this fantastic review. I will make sure that John and Lara get a shout out for the experience they provided.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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RickQ Arlington, TX

The solar consultant spent a considerable amount of time talking with my wife and myself. He was knowledgable, personable, and clear on his presentation. I was upfront when I told him of how I started this process -- simply answering an add that I had seen a hundred times on Youtube. Something caught my ear this time and that was "the government would pay for the product." It is true that the government (for 2022) will give you a 26% credit on your expense. I kept asking questions and Chris patiently answered them all. I explained my hesitency and was pleasantly surprised that I did not get a hard sales push. Chris logically worked with us on proving the math of the process. Currently we're locked in on a very good electric rate until 10/2024. That was part of my hesitency. While we opted to hold off - at least for a few months, when we're ready to take the plunge into solar, we KNOW who we'll call and the representative we'll request. If you are already to move forward with solar, Chris D-T is definitely the person who can help you.

2 years ago

Reply from ADT Solar

Hello Rick,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

star star star star star

Theresa A. Long Beach, CA

My experience with client advocate Matt T was truly a great experience. His customer service was beyond phenomenal and I only have good things to say. He was patient, kind, understanding, attentive, responsive, informative, and the list goes on. Not knowing a lot about solar panels and it being such a huge investment/purchase, I was quite overwhelmed by it all. Matt walked me through everything and clearly answered all of my questions. To be completely honest, I was freaking out and he truly put my mind at ease. I sincerely thank him for that. He also gained my respect as he always put my needs as a customer first and it wasn't just about making the sale. He treated me as a person first and foremost. He is quite the professional who is really good at his job. It was a pleasure working with him. It would be great if all client advocates were like him. :-)

2 years ago

Reply from ADT Solar

Hello Theresa,
Thank you for the amazing feedback about your experience with Matt. He has been in the solar industry for a very long time and really knows his stuff. Not only that, he takes a huge amount of pride in the experience he delivers to his customers. Thank you so much for taking the time to give him some recognition. Thanks again for the review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 11th, 2022

star star star star star

Tom Stoerzbach Houston, TX

Customer experiences are mostly based on their relationship with the individual rep they get to work with, and our 5 stars are meant for solar consultant Gage M. Our case is pretty unique. We needed customized advice because we are in the process of building out a major addition to our existing rural home, and we still haven't signed a solar contract yet. Before having Gage out to our property, we had another company send out a sales person. What we got from that first company was one visit, a cookie cutter proposal that lacked important financial considerations, and some sales pressure. What we got from Gage was two days of long, sit-down meetings at our property that examined our situation from all angles. He clearly had our best interests in mind. I told him that when our whole addition project is completed, no matter what our final decisions are, he is invited to the party we will throw for all who helped make it happen. I hope he will accept, because I totally mean it.

2 years ago

Reply from ADT Solar

Hello Tom,
Thank you so much for this incredible review. Gage works to hard to build strong relationships with his customers that more often than not turn into friendships. I will make sure he gets recognition for this amazing effort. Thank you for choosing Gage and ADT Solar!!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

star star star star star

Seth Orti Gardner, KS

Professionalism is really what drives this company. Throughout the entire process, and everyone we worked with, all treated us with respect and showed us why going solar is an easy and quick process. Kendal H was our Solar Energy Specialist, he made the process of going solar incredibly easy and was extremely informative the entire time, he always answered our questions in a professional and informative matter. Paul S was our customer advocate and he truly is about as professional it gets. He made sure that we were taken care of and kept us updated through every step. Mr. S showed us that this company really cares about their customers and the quality of work that they provide. we will definitely be doing business with them in the future.

3 years ago

Reply from ADT Solar

Hi Seth,
Thank you for the great review. We work hard to be professionals and this feedback is very rewarding. I will make sure Kendal and Paul get the shout out they deserve. Please do not hesitate to reach out to any of the Sunpro team if we can ever be of assistance.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

star star star star star

Fred Van Liew Carrollton, TX

3 years ago

Reply from ADT Solar

Hello Fred,
Thank you for taking the time to leave a great review. I am very glad you chose Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

star star star star star

Cliff Capman Dublin, GA

Me and my wife have been considering going solar for about 3 years now, so I noticed Sunpro on my FB feed and decided to get some information. Jordan A contacted me and gave me the information I needed in a very professional manner, without trying to pressure me. I have been in sales for a long time and customer service is very important to me. Jordan was very informative, always answered my calls and texts in a timely manner and kept me updated through the process. I was also impressed with the turnaround time. When we made the decision to go solar we sent in our application, signed the contract and had the solar panels installed all within a 1 month timeframe. If you are thinking about going solar, I highly recommend you stop searching and go with this company. I saw comments on FB stating that people will have their electric bill double until they pay the panels off. This is not true, in fact we are paying a little more than half what our electric bill was during the hottest mid summer days. So in reality we will be saving money for about 4-6 months out of the year. Not to mention the fact that any electricity we don't use, we can sell. In my opinion going solar was a no brainer and I wish I did it 3 years ago.

3 years ago

Reply from ADT Solar

Hello Cliff,
Thank you for the wonderful 5 star review! I am very glad to hear that you are pleased with your experience with Jordan and that you are also saving money right off that bat. All while taking a much cleaner approach! Please just give us a call if there is ever anything we can do to help with your solar experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 5th, 2021

star star star star star

Thomas Cline Konawa, OK

This is Tom Cline of Maud Ok. I had an appointment for a presentation for the solar installation on my house this morning . Without realizing this was supposed to be a phone presentation I was in the process of getting my house prepared for a visitor. Then realized the phone call on my cell should be answered because it was the same # within a couple of minutes I might better answer the phone. I am certainly glad I did. It was Kassidy herself that I talked to last week. We started out where we left off with our conversation last week and moved on from there . It was very interesting and informative of your company’s affiliation with others to start with. Before that I was glad of her computer skills as I am not good at all. It helped me greatly to watch and follow along as she went through the the whole process of the installation. I was most certainly impressed with the program to use the satellite image of my property to get the measurements for the estimate on the installation. It was also very helpful to see how she tried to figure out what ever options or opportunities it would work to change to solar. Kassidys presentation was very impressive. I did also like the fact of having a face to go along with a voice is a great aspect your company’s program has to help your customers.

3 years ago

Reply from ADT Solar

Hi Thomas,
We are so glad you had a wonderful experience with Sunpro and Kassidy! She works hard to provide a very informative consultation. Please don't hesitate to reach out to Kassidy, myself or any of the Sunpro team if you ever need any additional assistance and we will be happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 7th, 2020

star star star star star

Jesus Flores Houston, TX

I am extremely pleased with my solar panel purchase. Especially the level of service I received from my sales rep Paul O and project coordinator Dominique J. Paul explained clearly and concisely what differentiated his company from other solar companies and remained involved before, during and after the sale. Dominique made the installation project seamless and led me step by step through its successful completion. I selected Sunpro because of their energy production guarantee, workmanship and product guarantees. The other major factor is that they are a solar company with roofing experience. They have a whole other company that specializes in roofing. This fact gave me an additional peace of mind. The whole process (sales informational meeting, energy efficiency study and solar panel installation) was explained to me and went exactly as Paul described. I have had my panels for seven months now and could not be more pleased with the results. Thank you Sunpro!

4 years ago

Reply from ADT Solar

Hello Jesus,
Thank you for taking the time to leave us some feedback about your wonderful experience. We are glad to hear that Paul set realistic expectatives and that Dominique and our team delivered on them! It sounds like your first 7 months of solar have exceeded your expectations. Please don't hesitate to reach out to any of the Sunpro team if any questions come up and we will be happy to help you out.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 18th, 2020

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