ADT Solar: Read 1,447 User Reviews From Real Homeowners

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Verified Customer

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Timothy Rakstang Wesley Chapel, FL

Everything has worked out really well except the end game. David my sales rep is awesome and has been working with me to resolve the issue. The issue is that the ADT merger has prevented them from reimbursing me for monthly payments and prevented the contractual obligation that sunpro took to award me a $400 credit on my electric bill. To hell with ADT.

3 years ago

Reply from ADT Solar

Hello Timothy,
I am glad to hear things went well with David. I am however sorry to hear about the $400 credit. I would love to help you with this and get it resolved ASAP. Will you please send me an email directly with the details? Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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Verified Customer

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Jon John Van Buren, AR

I was sold on the idea that I was installing a net zero system. The equipment was 1/3 less than required for net zero operations. There was little follow-up and the experience left me feeling less than satisfied. I eventually contacted my original sales consultant and requested additional panels to be installed. Since then, my system is producing as expected.

3 years ago

Reply from ADT Solar

Hello Jon,
I am glad to read we were able to eventually get the system designed just how you wanted it! Thanks for your patience and thanks for the review of your experience with us.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 24th, 2022

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Verified Customer

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William Cater McGehee, AR

Workmanship was of the highest quality. Very knowledgeable technicians from the initial salesman to the installers and the Energypro rep. Our electric power company technician said that they never have any issues with the installation from Sun Pro.

3 years ago

Reply from ADT Solar

Hi William,
Thank you for the 5 star review. I am so glad you are happy!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Leroy & Ora Windmon Palm Bay, FL

SunPro did an excellent job in explaining the pros and con of going solar. They were upfront with all the details. Also, the installation was great. They installed the solar panels with no problem and kept me up-to-date for each step of the process. they work with me and answer all necessary questions.

3 years ago

Reply from ADT Solar

Hi Leroy and Ora,
I am so glad you chose us to be your solar provider! I know you had many options and I am thankful we came out on top. Please do not hesitate to reach out to myself or any of our team if we can ever be of further assistance.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Carolina Cruz Fiallo Miami, FL

Great service detailed all the way every time I had a question the sales person will direct me to the right person to talk to Jousha is the best sales person I could of had even after the sale he was there to answer all my questions

3 years ago

Reply from ADT Solar

Hello Carolina,
Great service is our #1 goal. Thank you for the amazing review and I will ensure Joshua gets a shout out for his hard work with you.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Katie Smith Dallas, TX

Sun Pro was very professional from the start. Great communication and Daniel O, our salesman met with us as many times as we needed and responded to every email and phone call to get us the info we wanted. Installing the panels went great. Everyone is nice and is very knowledgeable.

3 years ago

Reply from ADT Solar

Hello Katie,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Kenneth Swinnie

The company is very professional. My project manager kept me informed all the time. I like I did not spend a dime out of pocket until project complete. I was charged from loan company just before I was up and running. However, SunPro reimbursed me.

3 years ago

Reply from ADT Solar

Hello Kenneth,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Feifarek, Linda

my account managers have been good about keeping me informed of progress. The workers have been professional and have done a good job. The only reason for not getting a 5 star is I have not been able to download the contract I signed and I have asked repeatedly for it and never received it. Either mail it, email it or find a way I can download it.

3 years ago

Reply from ADT Solar

Hello Linda,
I just got an email sent over to you with a copy of your contract. I am glad to hear everything else went well. Please do not hesitate to reach out to our team if we can ever be of further assistance. We are here and happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Robert

I am pleased with their personnel and the results of the install. They honored all of my requests.

3 years ago Edited January 10, 2024

Reply from ADT Solar

Hello Robert,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Michael

Their presentation was more comprehensive and more complete than anyone else we talked to previously. It is high quality. It isn’t the best time in the year for the output but we will see if it improves like it is intended to.

3 years ago

Reply from ADT Solar

Hello Michael,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Shannon Christian Pembroke, GA

Promises were made when I joined the program. I joined when the buyers refund was $3000.00 dollars and on top of thT it would be just a month or two to get the build permits, but it took 8 months and when they came to install there was no electrical with the crew. The Electrician came a weekend later and then did not finish. Another couple of months went by and I had to complain to get the electrician to come back and connect the panels to the box in my garage. I ended up paying two months on the equipment through goodleap.I still to date have not receive the refund of $3000.00 and I have called several times to speak to Kimberly of accounting and she has never returned any of my voicemails.

3 years ago

Reply from ADT Solar

Hello Shannon,
I am sorry to hear that things took longer and that you have yet to receive your promotional payment. I have alerted our accounting team and asked that they look into this and help get it addressed as quickly as possible for you. If there is anything else I can do to help, please do not hesitate to reach out to me directly. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Mike Chandler, OK

Everything was well done. We have personal contact with the sales man and installation was very timely. Everything happened very well. The installer got his work done by noon, so everything happens in the very timely manner. The quality is very good. Very professional company.

3 years ago

Reply from ADT Solar

Hello Mike,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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David Hot Springs National Park, AR

Flawless. I know that there were no problems on my end. I've had a lot of questions throughout the whole process as we did it and every time I reached out to my salesman or the team they were always very quick to respond and gave me all the answers that I needed.

3 years ago

Reply from ADT Solar

Hello David,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Lisa Vero Beach, FL

I love the way they can check your usage online. They said they would get about half of my electric bill and I'm not getting that. They call and they get a hold of you and they tell you what the updates are and they're always there for you. They were on the ball even though the inspectors here were very slow.

3 years ago

Reply from ADT Solar

Hello Lisa,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Luis Olathe, KS

They have responded and answered all my questions. Extremely fast, seriously. It was done in one day and everything was switched over by the end of the same month so it was really quick. I have a twenty five year warranty and I haven't had any issues. They are really easy to work with and I appreciate that. I got nothing but good things to say. I trust that what they have done.

3 years ago

Reply from ADT Solar

Hello Luis,
Thank you for the review. I am so happy you chose Sunpro to be your solar provider. If there is anything I can do to help turn your experience into 5 stars, do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Anonymous Marietta, GA

I haven't had any problems with any of it yet, but I just started up. Install was very fast, they were very professional and they did a great job. They answered all my questions and they sent emails or texts every week telling me what was happening and it was a positive experience.

3 years ago

Reply from ADT Solar

Hello There,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Debra Wichita, KS

Even though it was kind of a long process, they always answered my questions quickly and helped me troubleshoot problems. They were really good at handling everything. It was a little bit complicated because I was having a generator installed. They could maybe be a little better at communicating the process.

3 years ago

Reply from ADT Solar

Hello Debra,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Murray

They were very professional and knowledgeable. They helped us with the installation issue. It took a couple of times to get it installed but overall they did a great job. Now that it is up and running we are very happy with it. It looks like great equipment. I would have liked for more panels. I am saving on my electric bill.

3 years ago

Reply from ADT Solar

Hello Murray,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Maria Cahill

My family and I are extremely satisfied with the quality customer service provided by the SunPro Team. I appreciate your prompt response to any questions we may have and for a very efficient communication giving us consistent and timely updates in the entire process from beginning to end. Thank you!

3 years ago Edited January 10, 2024

Reply from ADT Solar

Hello Maria,
I am glad you received prompt responses and got all of your questions answered throughout your solar installation process. If there is ever anything else that comes up you need assistance with please do not hesitate to reach out to our team.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Thomas Watchorn Fountain Hills, AZ

Process was friendly and professional, installations done Neeley cleanly professionally and quickly the only portion that took any amount of time was dealing with the utility company to get final inspection and energized system is up and running heavier to see first actual utility bill

3 years ago

Reply from ADT Solar

Hello Thomas,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Mr. And Mrs. G El Paso, TX

Initially we were, honestly, very impressed. The speed of information we received and the knowledge presented by the sales rep really floored us. Same thing with the install. Quick, hassle free, and surprisingly sooner than we expected. Then we were handed off to another rep who compared to the first service we received was lacking in many areas. We had to constantly be contacting her about the process and status of our progress and didn't seem to have the knowledge to help, seek help or further the process in a timely manner. The middle and end stages were bad. Period. We felt frustrated and wished we had received better guidance and assistance from Francesca our rep. I had to have a stern conversation with her after months and months and months of stagnant progress on finalizing our complete install. It was only after we demonstrated our frustration that she actually acted and got things moving. It should not have to come to this point and it disappoints us that it did. We now have our system fully operational but are having an issue with the App displaying crucial information about usage. As usual, we are awaiting a resolution from Francesca. We are on day 5 of the waiting game. We're not holding our breath.

3 years ago

Reply from ADT Solar

Hello Mr. And Mrs. G,
I am sorry to hear about the ups and downs you have ran into! I would love to work with you to ensure all of your concerns are addressed and you are happy as we move forward. Please reach out to me with your property address so I can look up your details and I will be in contact with you ASAP.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Cody Pharr, TX

It’s basically paying for itself. I have already accumulated money from the buy back. Customer service is able to answer all my questions and they get back to me in a timely manner. I did have an appointment cancelled the same day it was scheduled.

3 years ago

Reply from ADT Solar

Hello Cody,
Thank you the 5 star review. I am so happy you are seeing the financial benefits while producing clean energy!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Cheryl Inman, SC

They answered all my questions and made sure that they kept me in the loop during every step of the process. The install was very smooth. The crew knew exactly what they were doing and worked together as a team and got it done in less than a day.

4 years ago

Reply from ADT Solar

Hi Cheryl,
I am glad that you were kept in the loop and that the installation was very smooth. Thank you for sharing your experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Anil Saint Peters, MO

It seems to be a good investment. So far I didn't have any issues. All of the people I have talked to have given prompt and positive responses whenever I have any questions, so that was the reason and all the experience is satisfied.

4 years ago

Reply from ADT Solar

Hello Anil,
I am glad that you are satisfied so far and can find that Sunpro was a good investment! Thank you for the positive review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Santa Monica Esquivel Alpizar Liberty Hill, TX

Everyone was well versed in what they did. I enjoyed working with with Marquis! He was amazing and patient to inform us. It wasn't about doing the sale but also informing us! One thing though, is that we have not seen the $1200 credit for our electric company.

4 years ago

Reply from ADT Solar

Hello Santa Monica,
Thank you for the awesome review. I will make sure Marquis gets the recognition he deserves. I will also look into your credit for you and ensure all associated payments are received in a timely fashion. Please do not hesitate to reach out to me directly if there is anything I can do to help further improve your Sunpro experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 29th, 2021

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Verified Customer

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RUTHIE & LEROY DICKERSON Humble, TX

Excellent customer service. They kept my husband and I updated every step all the way through the finished installment. Everyone was so professional and did exactly what they said they will do. SUnPro answered all our questions and phone calls.

4 years ago

Reply from ADT Solar

Hello Ruthie and Leroy,
Thank you so much for the wonderful review. I am very glad to read that you are pleased and I am also very thankful that you chose Sunpro as your solar provider. Please never hesitate to reach out to myself or any of the team if there is ever anything else we can do to help with your experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Verified Customer

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Josh McDaniel Yukon, OK

SunPro seems to do things extremely well right up until after things are installed and "working," which I'll come back to. The salesman was excellent, as was the staff with which I communicated prior to the install. There was a mix up with the install date by a single day, but that's about as minor as things come and it was sorted out quickly. The installers themselves were knowledgeable and friendly, and they made sure the install itself looked clean and professional. Once everything was installed, there was a problem with the battery that took a little longer than I would have hoped (17 days) where neither our battery nor our app worked. I had to call a few times to get the app to work; the wrong house was assigned to my account, so I could see someone else's data but not mine. The battery apparently just needed to be turned on, but that wasn't communicated to me so some unfortunate workers had to drive to my house to flip a switch instead of just having me do it. Overall, none of those issues are that big of a deal. The worst part is the fact that my system continues to fail as if the grid goes down, but only the SunPro installed circuit goes down, and I still have power from the non-backed-up grid circuits. It's very obvious that there is something wrong with one of the boxes installed by SunPro at this point as it's happened multiple times. I have tried to get SunPro to fix this problem for 3 weeks and 3 phone calls now to no avail. I kept being told "someone will call you" but that never happened until the day I asked to guarantee I'd have something scheduled that day. I finally got them to send someone out after the customer service person questioned me over and over because they clearly didn't believe me when I explained the problem. The electrician who came out to check did not know how to resolve the issue (said he had never seen it before) and said they'd have to reschedule, but it hasn't been rescheduled. I've received more emails asking me to rate SunPro than the zero emails I have received asking if my issue was resolved and if not, what steps could be taken to do so. I'm to the point where I wish I could return the system and be free from my loan, which is disappointing because I was very excited to get the system installed. SunPro would be 4.5/5 or higher if I wasn't having this issue, but right now they're just not taking care of this issue which is causing me and my family concern about the state of the electrical equipment attached to my house.

4 years ago

Reply from ADT Solar

Hello Josh,
I am very sorry to hear you have had a few issues come up and I would love to help you out right away. Will you please send me a quick email with your property address so I can look up your account and get with our team to begin working toward a resolution? Thank you! I look forward to helping turn your experience around immediately.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Verified Customer

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John Morrilton, AR

It's a great company I would recommend it to all my friends. The service has been great, they've always reached out and made sure if I had any questions they were very diligent in making sure I had all the information that I needed. The equipment is very nice and then it does what it's supposed to do.

4 years ago

Reply from ADT Solar

Hello John,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Jaynee San Angelo, TX

We had a pannel that wasn't working and took a month to get it corrected. Installation went great, the guys came out one day and everything was done. There's a new product it just came out and I'm not sure how that one's going to compare to what SunPro is using.

4 years ago

Reply from ADT Solar

Hi Jaynee,
Thank you for the review. I am sorry to hear a panel wasn't working but I am glad that we have gotten it fixed for you. Please don't hesitate to reach out to myself or any of the team if we can ever be of further assistance - we are here and happy to help. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Rommel Homestead, FL

I got a Tesla battery and really good panels. They assumed responsibility for an incident andwill pay the monthly payment coming due as well as some reimbursement and some money for my troubles. Installation went relatively smoothly.

4 years ago

Reply from ADT Solar

Hello Rommel,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Anthony Scottsdale, AZ

The L.G. panel and the end phase inverter is the best in the industry. They responded very quickly to a couple issues that I had. The installation process was very professional and clean, on time and so it was overall very good.

4 years ago

Reply from ADT Solar

Hello Anthony,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Ida Snyder, TX

My salesman, Kevin Reinhardt, is an awesome salesperson to work with, he cares about his customers and the product. Install went smoothly. They arranged the installation in advance and communicated with me on what was going on and everything went smoothly. They are very friendly and all attentive to my needs and concerns.

4 years ago

Reply from ADT Solar

Hello Ida,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Samuel Liberty Hill, TX

They installed everything in almost half the day and it was pretty smooth. They know what they're doing, very professional, very easy to work with and I would recommend them. Everybody's been very helpful throughout the whole process. Everybody kinda has their place and they know what to do.

4 years ago

Reply from ADT Solar

Hello Samuel,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Richard Silver City, NM

Everything seems to work just fine even the end phase program to monitor the help with the solar panels, easy to use. Installation went a little bit slow because of the inspector regulations and all that kind of stuff. It seems like they try to take care of everything that was going on and keep the progress going.

4 years ago

Reply from ADT Solar

Hello Richard,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Darren Holt, MO

SunPro is very trustworthy. They are nothing but professional. They have done a very good job. Customer support has been on top of everything. All my questions and concerns have been addressed. It has all gone really smoothly. Everything is working great. It is very god quality.

4 years ago

Reply from ADT Solar

Hello Darren,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Bernell Lincoln, NE

After checking out many solar companies, sunpro is the one that impressed me more than the rest. They have the best presentation. Everything happened as they promised. Installation was very smooth. They were able to do it without disturbing me as I work from home. They were very professional. Everything seems to be working fine.

4 years ago

Reply from ADT Solar

Hello Bernell,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Barb Calder Venice, FL

They were very accommodating and easy to work with. The crew that installed were top notch and explained all they were doing. Their communication people were great too. The permits and inspections held up the process which took longer than I expected but all completed and working.

4 years ago

Reply from ADT Solar

Hello Barb,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Robert G McLean Wayne, NE

I found the teams that arrived to install seemed to be quite knowledgeable in there work. They were quick to finish and left no mess for me to clean up. The only concern I had was that management seemed to be struggling with scheduling follow up services. One could blame it on the effect that Covid has had on our work force. My installation was for a new area for Sun Pro and I believe they were just getting organized. I am sure they will have it all together in the immediate future.

4 years ago

Reply from ADT Solar

Hello Robert,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Don P. Lonoke, AR

The professionals at SunPro were extremely attentive to our needs, taking time to patiently answer any questions that we had throughout the process and working diligently to make the process as stress-less as possible for my family and I.

4 years ago

Reply from ADT Solar

Hello Don,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Carol Dreiling Derby, KS

SunPro's solar product quality and customer service are both outstanding. SunPro reps, handled every step of the project and kept me apprised of the progress. This was the most organized and customer service oriented project I have ever experienced. I already referred my daughter and SunPro also installed her solar this summer.

4 years ago

Reply from ADT Solar

Hello Carol,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Lortoni Memphis, TN

I would recommend SunPro. We have a Tesla battery. The apps are very user friendly. They were good about being informative. They made all their appointments. Installation went real smooth. They did everything they needed to do in a timely manner.

4 years ago

Reply from ADT Solar

Hi Lortoni,
I appreciate you taking the time to give us a review. It is wonderful to read that you are pleased with your experience and that we came through as promised. I am so thankful that you chose Sunpro to be your solar provider.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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S.H. San Antonio, TX

The salesperson and workmanship is good but the communication has been not good. I have had several phone calls and I get an automated response and nobody ever returns my phone call. it is very annoying. The people installed it were very professional and it is a good product.

4 years ago

Reply from ADT Solar

Hi S.H.,
Thank you for the feedback. I am sorry to hear you have not gotten a return phone call. That is not acceptable and I would love to help you out right away. Please send me an email with any questions you may have and I will help ensure we reach out to you with answers right away. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Drucilla Elgin, TX

It is saving me money on my electric bill. I had to have my roof redone and I had to had the solar panels uninstalled and they fixed the roof and to a good job on the reinstall. The insurance company sent me check to get it done. I love that the people did good work. It has been a positive experience. I love that people are friendly and wonderful workers. I would be very likely to recommend them.

4 years ago

Reply from ADT Solar

Hello Drucilla,
It is wonderful to hear that you are saving money on your electric cost with your solar system and that you have had great interactions with the Sunpro team. Don't forget when you recommend us to your family and friends there is an incredible referral program that you can take advantage of. Thank you for being a Sunpro customer!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Jeannette Broken Arrow, OK

We had some issues and had to get the roof redone and they were very patient with me and kept in contact through everything. Everything is top notch. They do follow up and they also explained everything. It seems to be doing perfectly fine.

4 years ago

Reply from ADT Solar

Hello Jeanette,
Thank you for the 5 star review. I am very happy that you are happy with your Sunpro experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Deryk Deltona, FL

It takes so long we didn't receive a bill on it yet so it's still early to know if its worth the money. It wasn't installed long ago so I still got time to see in like three or four months if things are still good. Installation was a little slow but everything turned out to be great. It was very professional. So far so good and everything is working pretty good.

4 years ago

Reply from ADT Solar

Hello Deryk,
Thank you for taking the time to leave us a review. I am sorry things took longer than expected but you are happy with the final results. If there is ever anything I can do to help with your solar experience, don't hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 10th, 2021

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Verified Customer

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Jason

From start to finish, my project manager kept me up to date on the entire process. Everyone I felt with from start to finish was friendly, professional, and answered any questions I had. The installation was awesome! All materials were high quality and installation looks great.

4 years ago Edited January 10, 2024

Reply from ADT Solar

Hi Jason,
I am glad to hear you are pleased with everything time of sale to the time of install! We pride ourselves on the quality of service, components and labor we provide and I am very glad you understand why. If there is ever anything I can do to help assist with your solar experience, please do not hesitate to reach out to me directly! Thanks for the review and for choosing us as your solar provider.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 2nd, 2021

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Verified Customer

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Barry Albuquerque, NM

To many different reps handling my install that caused scheduling issues and the receipt of conflicting information. A hole was punched through the garage ceiling drywall where the fluorescent light fixture is, it was repaired at no cost to me but a month later the light fixture came crashing down apparently because it was not put back up properly.

4 years ago

Reply from ADT Solar

Hi Barry,
Thank you for the review. I am sorry to hear we had a mistake with the install but I am glad to hear it sounds like we got everything corrected. If there is anything I can do to help with your solar journey, please do not hesitate to reach out to me.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Carol Sanguinetti Santa Fe, NM

I have to say I didn't shop for pricing. I was impressed by these things: 1. If I moved, I could take the panels with me and not prepay someone else's electric bill. 2. Because I can take the panels with me, they won't cause a roof leaking issue. Both of these I have had before with solar panels. 3. When the system wasn't turned on yet and my payments were due, you reimbursed me for them. That says reputable company to me.

4 years ago

Reply from ADT Solar

Hello Carol,

Thank you for the great review! I am very glad to read that you are pleased with our product and experience so far. If there is ever anything I can do to assist you with your solar journey, please don't hesitate to let me know what I can do to help. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Rebecca Goldsmith San Angelo, TX

Logan B., our rep, was amazing! We are still friends! Install was fast and easy. There were some hiccups with the electric company but that has nothing to do with SunPro! All bills were paid as advertised while waiting for authority to operate and within 1 week of submitting statements. Couldn't have asked for a better experience!

4 years ago

Reply from ADT Solar

Hi Rebecca,
Thank you for leaving Logan the 5 star review! I am very glad to read that you are beyond pleased with your solar experience. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Paula Mc Rae, AR

Everyone involved from our salesman Tie and on have been so nice and helpful when I didn’t understand something. EVERYONE I’ve talked to couldn’t have been more helpful. They know their job and do it well. I could not be happier.

4 years ago

Reply from ADT Solar

Hello Paula,
I am so glad that you chose Sunpro to install your solar panels. I know you had a decision to make between different companies and I am very glad you chose us. Please don't ever hesitate to reach out to me directly if there is anything I can do to assist with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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