ADT Solar: Read 1,443 User Reviews From Real Homeowners

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Verified Customer

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Kent Van Sickle Cape Coral, FL

The performance of the system exceeded my expectations. The support I received from Jason T (my support person) was the best! He made it a pleasure to do business with SunPro. I cannot say enough about his diligence and follow through!

3 years ago

Reply from ADT Solar

Hi Kent,
Thanks for the review. I will make sure Jason T gets the shout out he deserves. I am glad to hear we exceeded your expectations!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Verified Customer

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Erik Brooks Sherwood, AR

They took care of all the bs and I mean all of it. All the people I interacted with were sober safe legit professional people no stress. Also I did my research and they checked out I say use them and you won't be disappointed if anything you will be amazed they got it down and are very good at giving you updates and making it so easy.

3 years ago

Reply from ADT Solar

Hi Erik,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Doreen Beaver Davenport, FL

We already had a solar system and had problems. The company we got it from was out of business. Sun Pro was the only company that was willing to help us. They fixed our present system and added more panels. Our solar is finally working the way it should.

3 years ago

Reply from ADT Solar

Hi Doreen,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Charles Waggoner

Excellent product properly installed. All the work and equipment used switch boxes and wiring was properly done Their salesman told the truth when dealing with me. I had other corporations reps misstating things or just not knowing their product. As an electrical engineer I was very impressed by Sun Pro.

3 years ago Edited January 10, 2024

Reply from ADT Solar

Hello Charles,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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Verified Customer

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Larry Alamogordo, NM

It's showing that I am fifty percent energy independent now. The people are polite and gave me the information I was looking for. I am only waiting for someone form the energy department of New Mexico to approve the changeover.

3 years ago

Reply from ADT Solar

Hi Larry,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Glen Lake Village, AR

Initially it is expensive but I am satisfied with the investment we made. The amount of energy we consumed the first month would have been over three hundred dollars but the bill was only a hundred and thirty dollars. They did a great job installing it. Everything has been taken care of.

3 years ago

Reply from ADT Solar

Hi Glen,
I am glad to hear you are satisfied with your investment! It sounds like the system is already helping you save money. That is wonderful. Thanks for the 5 star review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Diane Panama City, FL

So far I am absolutely pleased with SunPro. I have already recommended them to two different people. I would recommend them to anyone that is looking to install solar. It works perfectly. I feel very comfortable and confident with their support team.

3 years ago

Reply from ADT Solar

Hi Diane,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Natalie Hillsboro, KS

The company seems good and respectable. It has a good record. They have been willing to help me whenever I have questions. There have been a few hiccups but it has been nothing major and they were expected under the circumstances.

3 years ago

Reply from ADT Solar

Hi Natalie,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Reginald Hinesville, GA

3 years ago

Reply from ADT Solar

Dear Reginald,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Mel Niceville, FL

Great installation teams. Professional, friendly, fast & efficient. SunPro follows up to make sure the system is working correctly. The sales and design team also kept me advised of status. Love the Enlighten mobile app to check solar panel production.

3 years ago

Reply from ADT Solar

Hi Mel,
I am glad to hear you had a timely experience and are pleased with the results! The Enlighten app is great and a huge value add to our product. Thanks for the review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Verified Customer

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Daniel Glick Austin, TX

There were challenges with the install but what complex installation of a cutting edge technology doesnt? The reason why I rated them as a 5 is because of their level of professionalism making this right. Thank you for taking the time and energy to address these concerns and still deliver my solar/powerwall needs.

3 years ago

Reply from ADT Solar

Hello Daniel,
I am sorry to hear we ran into some unexpected issues during your install. With that said, I am very happy to hear that we were able to find and deliver on solutions to a point where you are pleased! If there is ever anything I can do to further assist with you project, please do not hesitate to reach out to me. Thank you so much for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Verified Customer

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Tracy Gunton Clermont, FL

My SunPro sales representative, Lawrence A was professional and knowledgeable, SunPro continued to keep me apprised of the process and the installation was great! We no longer feel like we are lighting a match to a huge electric bill each month, but investing it in the value of our home!

3 years ago

Reply from ADT Solar

Hi Tracy,
I am so glad you chose Lawrence and Sunpro to help power your home with the sun! It is great to hear that you are saving money on your electric cost and no longer "leasing" electric from the utility. Thanks for the review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Verified Customer

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Linda North Fort Myers, FL

No complaints. It’s efficient and does the job. The installers were courteous and clean and observed practices of masks with covid. They did a good job explained everything they installed. The service has been outstanding. I’ve always gotten follow up responses to any communication.

3 years ago

Reply from ADT Solar

Hello Linda,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Megan Mc Kinney, TX

I love it. Everything works and is pain free. We’ve had a great experience. Everything has been perfect. The customer service has been great. The only problem we’ve had is one of the installers broke one of my tools but other than that everything was great. It was quick and painless.

3 years ago

Reply from ADT Solar

Hello Megan,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Nancy San Antonio, TX

Excellent service. They did what they promised when they promised. Everybody I’ve spoken has been pleasant and well informed. They know what they are doing. It was an easy transaction for us which was good because I was in a crazy situation with my husband being ill. I would highly recommend.

3 years ago

Reply from ADT Solar

Hello Nancy,
Thanks for the great feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Bob Fort Myers, FL

The panels are producing exactly what I was told they would. They’re great. I had a good team. We talked with our project manager weekly. He kept me in the loop. Any concerns or questions I had, he was the first to jump on it and give me the information I was satisfied with the installers. They did a good job. They worked a long had day.

3 years ago

Reply from ADT Solar

Hello Bob,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Patricia Dunnellon, FL

So far we like it. I think they did a great job. It’s been working great. I like that they are staying on top of things. If anything goes wrong, they come and repair it without any problems. Everybody has been professional.

3 years ago

Reply from ADT Solar

Hello Patricia,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Betty Corpus Christi, TX

Pleased with the service. Never have any problems. Any issues are solved. It was professionally installed. They cleaned up after themselves. It does keep get disconnected from the internet and it is a long process to call and get reconnected.

3 years ago

Reply from ADT Solar

Hello Betty,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Larry Humble, TX

When I call, they respond to me immediately and I get a positive response every time I deal with them. It is very reliable. In the last four years I’ve only had one instance when one of the panels wasn’t working and they came out and repaired immediately.

3 years ago

Reply from ADT Solar

Hello Larry,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Juston Van Buren, AR

Overall I’ve had a very, very good experience. It was an expensive system but I feel like the value is definitely there. It’s top notch. Very high quality. I haven’t encountered an issue that wasn’t quickly resolved. Their communication is very effective throughout.

3 years ago

Reply from ADT Solar

Hello Juston,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Stratford Navarre, FL

Checked a few other companies and I liked the warranty and the service of SunPro. They are always responsive. They follow through. I’ve been really happy with them. Installation all went very well. It was smooth and much quicker than I expected. They explained what they were doing.

3 years ago

Reply from ADT Solar

Hello Stratford,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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John Orange, TX

SunPro had the best deal in town when I signed up with them. I was able to get a hold of my project manager and he kept me informed on what was going on. Installation went smoothly with no problems. They showed up on time and were efficient and quick. I haven't had any problems so far.

3 years ago

Reply from ADT Solar

Hello John,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Johnny Palm Bay, FL

They are a very trustworthy company. I needed to get ahold of customer service once and the people that work there are very good. Installation went very smoothly and their equipment is the best I've seen so far. The technicians were very professional during installation.

3 years ago

Reply from ADT Solar

Hello Johnny,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Bobby Corpus Christi, TX

I'm very impressed with customer service. They saw a problem with my installation before everything was set and they came out and fixed it immediately. Their equipment is top notch and I would highly recommend this company. I haven't had an electric bill since July and now it's January.

3 years ago

Reply from ADT Solar

Hello Bobby,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Harriette Marco Island, FL

After looking at different companies, the salesperson was very persuasive and the price was alright. Customer service always answered my questions and got back to me in a timely manner. Installation went smoothly and was very professional, but there have been a few problems since then and they're still working on resolving it. Other than that, they did a clean and neat job on the panel installation.

3 years ago

Reply from ADT Solar

Hi Harriette,
Thank you for the review! I am sorry to hear there have been a few bumps in the road to solar power but I am glad to hear that the team is already working on it for you. Thank you for choosing Sunpro as your solar provider. I know you had a choice in who you worked with and I am very thankful you picked Sunpro!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Daniel Wichita Falls, TX

We did a lot of research on solar companies. SunPro came highly recommended and they explain everything to us in a way that we can understand. It was hard to get a hold of the representative that was assigned to me so the installation process took a few more days than usual. They were able to install everything when they came.

3 years ago

Reply from ADT Solar

Hello Daniel,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Betty Cottondale, FL

The representative that came out to sell us SunPro was extremely nice. Customer service and the salesman have been very polite and explained the whole process well and made it easy to understand. Installation was great and everyone was polite and courteous. We've had no problems since installation.

3 years ago

Reply from ADT Solar

Hello Betty,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Casie Denton, TX

Customer support has answered all my questions and concerns in a timely manner. Installation went smoothly and they finished earlier than I expected. I'm able to check my solar production through the app and I haven't had any issues with this company.

3 years ago

Reply from ADT Solar

Hello Casie ,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Michael Oklahoma City, OK

I talked to 3 different solar companies and found that SunPro had the most to offer and gave us a lot less pressure than other companies. The sales guy gave me his direct number, so I was able to get things moving quickly. I'm paying a lot less for solar than I was for electric.

3 years ago

Reply from ADT Solar

Hello Michael ,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Sara Copperas Cove, TX

SunPro provides a better warranty and product than other companies. They are also a roofing company and are very energy efficient. They communicated well with me the entire process and answered any questions I had quickly. We haven't had any issues with the equipment because they did a great job.

3 years ago

Reply from ADT Solar

Hello Sara ,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Fernando Harlingen, TX

This company is very professional and honest. They are very attentive to their customers and have a great follow through. The installation went smoothly according to the schedule. The equipment hasn't had problems and they did everything they promised.

3 years ago

Reply from ADT Solar

Hello Fernando,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Jonathan Melbourne, FL

A combination of Sunpro's price and reviews online led me to sign up with them. They are also concerned about making sure we are producing enough solar. Installation was easy and quick and they have a great guarantee program.

3 years ago

Reply from ADT Solar

Hello Jonathan,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Jason Lawrenceville, GA

The rep we met with before getting solar panels was really nice and explained everything to me so it was easy to understand. Every time I had issues with the installation they stayed in contact with me and gave me pretty good service. They installation was a little long, but straightforward. We don't have any issues with the solar panels.

3 years ago

Reply from ADT Solar

Hello Jason,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Ashtin Wichita Falls, TX

The salesman was really good to me before I decided to go with SunPro. They handled everything well and I haven't had any problems with them, anytime I've had a problem they fixed it. They came to my house for an estimate then took a few days before we got everything figured out.

3 years ago

Reply from ADT Solar

Hello Ashtin,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Jacquawn Decatur, GA

They were the first people to reach back out to me so after someone came visiting explained it and they made the process pretty much effortless. They've reached out to me to make sure that I'm okay to see if I need anything, I haven't had any problems with it. Installation was pretty easy.

3 years ago

Reply from ADT Solar

Hello Jacquawn,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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John San Benito, TX

3 years ago

Reply from ADT Solar

Hello John,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Shane Wichita Falls, TX

The LG equipment is the best in class based on my research. I feel like I was getting a good value for what I was investing in. The process is smooth. They answered all my questions. The project coordinator was always ahead of time and kept me up to date. It is all great.

3 years ago

Reply from ADT Solar

Hello Shane,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Richard Hosford, FL

I appreciate their honesty. They are very up front about their products and the costs. Sometimes getting ahold of sales is hard but I think they are a good company. I like what they’ve done for us. It only took about five hours to get it installed and it was very professionally done. Everything seems to be top notch and in good shape.

3 years ago

Reply from ADT Solar

Hello Richard,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Marissa Katy, TX

SunPro did a great job with the installation. They showed up on time and they were very thorough. They told me about any issues. They met all the deadlines. Everything is working and we are getting credits from the electric company.

3 years ago

Reply from ADT Solar

Hello Melissa,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Andrew Mountainburg, AR

The panels seem to work fine. They are easy to get a hold of and they always contacted me whenever there was a delay or if there was any issues with the monitoring system. Installation was done in a ay except the battery took an extra day.

3 years ago

Reply from ADT Solar

Hello Andrew,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Lydia

We've had problems with our end face system. They came out to change the motherboard, but we haven't gotten our credits back from the time it wasn't connected to the server. We also had some problems with the inverters not connecting to the system. The installation was smooth and it was probably one of the best experiences I've had with contractors coming to my house. We haven't gotten confirmation of how much energy was produced on the bill yet. This company is very forthcoming. Sometimes, it's hard to get a hold of someone when you call, but whenever you get someone they are very helpful and give us lots of information.

3 years ago

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Verified Customer

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Christopher

Each and every time I get a hold of customer service, they have been nothing but cordial and very friendly, they treat me like family. They handle a lot of damage if there is hailstorm or anything else like that. They are on top of the warranty.

3 years ago

Reply from ADT Solar

Hi Christopher,
We are so glad that you have had a wonderful experience! We know how important it is provide an amazing experience even during the tough times. This type of service is what gets much of our customer base to tell their friends and family about us. Thanks for the review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 10th, 2020

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Verified Customer

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Jessie

Because of the covid going on this year, the process was a little slower but I appreciate their patience with me and that they were able to get out here at all and take care of everything in the midst of a pandemic. They were the only ones the actually showed up to do an estimate, the rest of the companies made appointments but did not show up. They took care of my property and did their best to not destroy anything. I don’t have any issues with the equipment.

3 years ago

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Verified Customer

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Katy

Great company. The salesperson, mark, was straight up front with us. He let us know what was going on and what they could and could not do. The other people we went through lied to us but SunPro showed me the panels and the equipment they were going to use. It is top of the line panels.

3 years ago

Reply from ADT Solar

Hello Katy,
It is so nice to hear that you had a pleasant experience. We do offer top of the line products and also do our best to give the greatest customer service we can. Thanks for the great review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 18th, 2020

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Gina Guerra

I originally bought my panels from SunPro. They have since changed hands and is now ADT. Approximatly 8 months ago my system stopped reporting my panel production. I called and spoke to tech support and went through a series of verbal instructions on how to fix it. None of those instructions worked. I was set up with a callback from a higher level of tech support. After months of trying to get it repaired, I was sent a new electrical motherboard of some sort. I called Enphase to let them know I had received it and to inquire as to when they could come repair it. I was then informed on the phone that it was MY responsibility to get an installer to come repair it. I do not know how to get in touch with a "solar installer" but they were happy to provide me with a list of numbers to call. I reluctanctly called the first number, and was advised by the agent that answer the phone that they did not install my panels therefore they would not be able to send anyone out. The agent then advised me that there is a YOUTUBE video that could show me how to replace this motherboard. The product is still under warranty, but no one wants to repair it. I have contacted the finance company MOSAIC and asked for their assistance since they financed the product to the sum of $37K. They also advised me that they didn't have anything to do with the actual product and that I would have to reach out to who my solar dealer was. At this point, I want the panels off my roof, because not only am I paying $287 a month for the financed panels, I am also paying $300+ for my electricity bill. I will not accept any offers of repair at this point, its gone way past that opportunity. JUST COME GET THE PANELS!!

3 months ago

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Verified Customer

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Christine Jenkins Roanoke, IL

Salesman was very knowledgeable with the products. He was prompt in returning messages. Once all panels were fully operational, product works great. People are reluctant to invest in the panels because of the high cost of the panels.

2 years ago

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Verified Customer

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Mike Fasano Cedar Crest, NM

Great installation team. Very good work. County permitting took way too long due to the county computer system being hacked. Installers took the time to answer my questions.

2 years ago

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Verified Customer

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Barbara Weaver Pinellas Park, FL

I was treated with respect by everyone involved. However, I am wondering why it is taking so long to receive my $1500 rebate check. I need that money to have a tree trimmed that is covering 5+ panels.

2 years ago

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Verified Customer

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Jon Cunningham Dunbar, NE

Great interactions with everyone I came in to contact with. With the different crews throughout the process and the staff on the phone answered any and all the questions I had.

2 years ago

Reply from ADT Solar

Hello Jon,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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LeeAnn Haight Punta Gorda, FL

We had 46 panels put on being told that would be plenty to include a electric pool heater. Our bill right now is still including used kilowatts without the heater installed. So I don't understand why I still have a 40+ dollar usage in kilowatts.

2 years ago

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